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The quality of their crosses is superb, their cat hybridizing is one of the best in North America, but the relative size of Carter&Holmes orchids is a disappointment. Their YouTube video shows employees shipping healthy, robust, specimen-size plants. Good luck! Odds are you will get a wimpy seedling that's an eon away from blooming size, if it makes it that far. But they do pack them nicely. And they'll give you a free plant (that you probably don't want).
I ordered both orchids and supplies from Carter and Holmes.
I was very pleased with the orchids -- in fact, my cirrhopetalum arrived with a bud and proceeded to bloom gloriously in 2 weeks or so!
However, I had a few frustrations:
1) The website had a few bugs, causing my order to disappear and/or generate errors at various points -- leaving me, at one point, to wonder if my order had even been placed, AFTER I'd entered my credit card info and gotten an error. An email to the company yielded a prompte reply and solved the ordering problem, however.
2) One of my cedar baskets arrived covered in sticky dust and black mold! I emailed the company, very politely, asking if they thought that could be safely disinfected, after telling them how pleased I was with the plants and explaining that the other two cedar baskets I received were perfectly fine.
I received no answer. I emailed the company three more times, from several address and once from the web form, and have yet to receive an answer (weeks later). I had expected a prompt reply, as previous correspondence was fast and courteous. I am still rather shocked and disappointed that they failed to respond to my repeated inquiries.