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On Jun 4, 2007, SugarMaple Southbridge, MA (Zone 5b) wrote:
I placed an order in March. Several weeks went by and my order never came, so I called to ask about it. They said it would be "put in the mail" the following week. My order arrived on MONDAY of the week specified. Two things were missing from the shipment and were on backorder. I called again several weeks later in mid-May to find out about the items on backorder. I was told they would be sent out the following week. Two weeks went by and I still hadn't received the items, so I called again about the backordered items. They said one was in-stock and had been mailed on May 30. I received it on June 4. They are having difficulty getting the other item from the supplier.
No sowing or growing instructions were included with the seeds. The seed packets are plain white envelopes with handwritten item names, weights, and pricing.
Their website uses PayPal to process credit cards. PayPal billed me for my ENTIRE purchase LONG BEFORE I received the first part of my order.
I was not notified when either part of my order had been shipped.
On the bright side, they have a nice selection of heirloom seeds and their customer service has been polite and apologetic. However, I will not be ordering online from this company again. I might drive there and browse their seed racks, but their store is at least an hour away in another state. I might be inclined to order via phone so that I know what is in-stock when I place my order.
