It's time to read and vote for your favorite article in the 2013 Write-Off Contest! The four finalist's articles are featured in the May 13 newsletter and can be found through this link. Hurry! Voting ends May 18.
I have just received my order from Plant Delights Nursery and couldn't be happier with the results. I received my order very promptly and I was thrilled to find it on my doorstep so soon! The packing was perfect and there was not one broken frond on the ferns. They were extremely healthy and obviously grown in a good environment.
The shipping charge seems a bit pricey, but the care which is used when packing is worth every penny.
Just when I had sworn off 'online' nurseries, I found Plant Delights..I will always order from Plant Delights in the future. I would give them a Positive+ rating!
***Please note that this feedback does not pertain to an actual purchase.***
Plant Delights Nursery recently sent me their latest plant catalog. The cover of their catalog is a cartoon depicting racial and cultural stereotypes interacting in various ways with "[plant] border" patrols and security personnel. In short, Plant Delights Nursery has decided that racism and offensive caricatures are funny and marketable to gardeners across the country.
My circles of gardening friends and I have agreed to not order anything else from this company unless a formal apology is issued.
On August 27th, 2003, Tristan added the following:
Albeit disturbing, the denial of racism can also be fascinating. Below is Plant Delights' reponse to my complaint:
We received your comments regarding our recent catalog cover. Please be sure and send us you[r] full name so that we can remove you from our mailing
list. Anyone who knows us personally or our company would find any claims
of "racism" truly laughable. I guess you can find reasons to be offended
in [sic] anything if you have an axe to grind or look hard enough. There are
unfortunately still examples of racism out there. If you are so inclined,
join those of us who truly loathe racism and tackle some real issues
instead of running around crying racism where it doesn't exist.
Last year I placed approximately a $300.00 order with Plant Delights; all arrived in good shape with the exception of one that arrived dead. Having read “How to be a Good Customer”, I was a little leery as to how they would respond to my email requesting replacement or refund. While there was not an immediate response, I finally received a pleasant reply with an apology that also noted I would receive a refund. Great! Nice plants and good customer service.
Unfortunately, this year’s experience was quite the opposite. Due to time constraints, I did not get my order in. However, my children found the Plant Delights Catalogue and picked out a plant for my birthday. Rather than pay the minimum $16 dollar shipping charge on a $32 plant, I asked my neighbor to place it with her order, agreeing to split the shipping cost.
My neighbor placed the order in early spring and received email confirmation. However, when the order had not arrived by the end of May, she called Plant Delights and was given a number of excuses for things that had gone wrong and informed her that her order had been lost. She was eventually told that her plant was no longer available, but mine was. It took some time before any plant arrived and when it did it was not the plant that I had ordered. While my neighbor kept the plant (a common one that we both have), I was still waiting for my 1 plant. When I finally told her to call and cancel it, she was informed that it had been shipped. I DID NOT RECEIVE MY PLANT UNTIL THE END OF JUNE.
My neighbor was willing to pay half the shipping, but I didn’t feel she should since she did not receive her plant. I called Plant Delights to ask if they would refund half the shipping, since they had made more than one error including losing the order. Bob (or as he later identified himself, Robert), said he would call me back the next day. He called me back 2 days later and told me they would not cut the shipping in half. I mentioned once more, that this had been their error; he seemed confused and told me he would check into it again and talk to his administrators and call me back. I never heard from him again.
Eight dollars seems a small price to pay to keep business and a customer's good will. Personally, I don’t care how many unusual plants they carry. If that’s how they handle customers, even if they come up with a ‘Great Expectations’ that matures in one season and sings and tap dances to boot, I‘ll never buy from them again.
I have only placed one order. I ordered Athyrium 'Ghost', Vinca 'Illumination', several hostas, 2 Pulmonaria, and 1 Carex, if I remember correctly. Prices were OK. Plants were healthy and mostly good sized. The vinca was small.
All plants have done well. Some find the tongue in cheek catalog annoying, but the fact is all catalogs hype their plants, so why not do it in a self-parodying or sarcastic way? I prefer that to the smarminess of some other catalogs.
On Aug 7, 2003, jeepbtterfly Williamsport, PA (Zone 5b) wrote:
I purchased from this company twice. Both times I purchased different sedum. The first time I spent 9.00 for a stick that was 5 inches long. And two other sedum that were all dumped. I had to dig in the soil to find the plants. I e-mailed the company and basically asked why they would send me a dead stick and two piles of dirt for over fifty dollars.....NO REPLY. Later on in the season I came upon their company again. I decided to give them one more try thinking maybe it was PO fault. HAH! This time I did receive one really nice planted sedum (lucky me)but the other two I had to find in the dirt again. One sedum had a little stem, no roots, and a few broken leaves. The whole thing was maybe an inch tall. Guess who is out nine dollars for that one? You would find better plants in the fifty cent reduced section at a certain hardware store!
I have purchased plants from Plants Delights for the past few years and have great success. The shipping and packaging was well done. I have been very happy with the size of their Hosta's, although some of their other plants have been smaller
On Jul 20, 2003, airren Alabaster, AL (Zone 7b) wrote:
While I agree that this nursery is not cheap, I have received quality plants time and time again from them. The plants are strong and healthy. I think every plant I've ordered from them has thrived, I don't believe I've lost even one. This is my 'safe bet' nursery. So far I haven't been disappointed even once. Plus, the catalogue is great fun!
I really like this nursery, but you need to know that:
1. I live nearby, and so can pick up my plants without dealing with shipping issues. Open house days at his nursery, when the public is invited in to browse and buy, are something I look forward to.
2. I've met Tony Avent, and he is a character. (In a good sense, Tony!)
Tony is a bit of a FANATIC. He travels all over the world to find new plants, and tests them in his own trial gardens. (Juniper Level Botanical Garden, I think it is called.) He really knows his stuff, and may not have as much patience for us lesser mortals as we would like. But if you don't take his sarcastic wit personally, you really can learn a lot from this guy.
On the other hand ...... if you're the type person who decides to go on a 2 week vacation when you are expecting your plants to arrive, or stubbornly place a rare woodland orchid in the sunny gravel stip beside your driveway, you might want to order from another company.
5 of the six plants I ordered were in good shape. All were growing and packaged well.
One item, A Japanese Jack-in-the-Pulpit - Silver Center was $35 dollars, (seems high but I did see it in one other catalog for the same price) arrived in poor shape. Even the tuber looked rough. So I was very disappointed. I emailed customer service and received a phone call a day or two later saying they would send me a new one the next week. When it arrived I was very pleased. This one was in great condition. I planted it right away and it still looks very good.
One item was not available which I was a little disappointed about since I had to pay $16 shipping with or without it and will have to pay shipping again if I would decide to try and order it next year.
I admit, this company's selection is really good, their catalog and website are even better. I ordered three plants from them in April, and received them exactly on the date I requested. So why am I rating them 'neutral?' Because:
1. Their prices are quite high (for plants that are available from other nurseries)
2. The size of my plants were small. The reviewers here say that the plants they received were of 'good size.' Well, not mine.
3. Although I had no problems with my order, the company does seem a bit arrogant in their condescending sarcasm toward the customer. Just read their catalog/website and enclosed instructions. It's full of 'don'ts.' Come on, we ARE your customers, your source of income... give us some credit here!
4. Their shipping rates were above average, too.
Other than the above 4 criticisms, I received my plants promptly, but my expectations were a tad higher. So call me picky...
On Jun 13, 2003, hczone6 Cincinnati (area), OH (Zone 6a) wrote:
Plants arrived in very good condition, well packed and healthy. I wish the price were a little lower, but hey...it's mail order! I generally HATE to mail order plants, but when I can't find what I want locally, that's the only option. They have a great selection. They have plants that I don't see available at other garden stores or mail order businesses.
On Jun 5, 2003, Sue_WA Seattle, WA (Zone 8a) wrote:
The only reason I ordered from this company was because of the high ratings it has received in the Garden Watchdog, but also because of the wonderful catalog they mailed me. Well, let me be one to rate NEGATIVE on customer service, because there is none. I placed my order for $117 on May 14th expecting immediate delivery. I received a confirmation via e-mail. The confirmation lists no delivery date. Since then? I've sent 4 e-mails requesting a delivery window. One 9 days after ordering, another 16 days after ordering, another 2 days after that and another one today, 3 days later. Am I not a GOOD CUSTOMER? All I asked was 'when can I expect delivery?' That's it! I want to make sure someone is here (since I travel frequently) to receive and take care of the plants! Have I received 1 answer to any of my e-mails? NO. No harassing e-mails on my part, just a request. What is up with this company? And of course,....my credit card has been charged. NO MORE!
On January 7th, 2004, Sue_WA changed the rating from negative to neutral and added the following:
Having been 'overheated' the day I wrote this comment, I wish to update that situation. Plant Delights wrote me several e-mails explaining that they had a change in management, which resulted in the lack of customer service on e-mails. I want to report I did receive all plants on my order, and all in excellent condition.
FInding this place was one of the high points of my last 3 years. Awesome! Lots of hard to find stuff. Prices are high, and cultural info may be incomplete, but I think it's the customer's responsibility to research the plant first. I do think shipping is too high...FedEx seems to take longer than some competitors, or am I missing something? The how to be a good customer page is full of common sense that too often is forgotten, but presented in a humorous manner. Some plants ordered have died, but that was my fault. Some plants are actually too big...I would have preferred dormant material when possible. The hostas I mostly skip over...way too many...but I'm not running the business. I'm especially impressed that the Aroid Society's research division is now located at Plant Delights.
On May 26, 2003, jessileigh Austin, TX (Zone 8b) wrote:
We have placed several orders with Plant Delights. All plants have arrived in excellent condition and all are thriving. Some selections that were planted this spring look as if they have been established in our garden for several years. Plant Delights is one of three nurseries that we order from consistently, the other two being High Country Gardens and Yucca Do.
On May 21, 2003, mosesx Somerset, PA (Zone 5a) wrote:
I placed an order for 16 assorted perennials. One was unavailable, so I was given a Plant Delights credit but was informed that I could have a refund if I request it. All of the remaining 15 plants were carefully packaged and shipped in large (5 inch) pots. The plants had tremendous growth (one heuchera was two feet tall!) and the root systems seemed healthy. I planted them on Sunday, and they all seem to be acclimating well in my gardens. I am more than satisfied, and I intend to leave my refund in the form of a Plant Delights credit because I will be ordering from them again!
I ordered from Plant Delights late last fall, (way too late for normal planting in my zone 5 nw ohio garden. All my plants were in good condition, some were small (2 Tricyrtis), but in excellent condition. I also ordered Sedum Vera Jameson and a Zone 6 creeping Gypsophilia. All survived the winter and have come up already this spring with plenty of vigor. I love Plant Delights! No negative opinions here at all. I don't even mind their prices, because nobody else has their selection, humor, and great taste in plants!
I would like to add a note on hearing Tony Avent speak earlier this year in January at the Columbus CENTS show! He is amazingly inspiring and really nice. He patiently answered all my questions kindly after the seminar and even autographed a copy of the 2003 catalogue for me!
PLEASE DON'T RIP ON PLANT DELIGHTS! They are a great niche for plant nuts and I'd personally be lost without their wide selection.
On Apr 19, 2003, nevadagdn Sparks, NV (Zone 7a) wrote:
I purchased plants I simply couldn't find anywhere else: an Aspidistra ('Asahi'), a Hippeastrum (a hardy one, forget the name), an Epimedium (one of the Probst hybrids) and a Colocasia (I have seen this one a couple of places). The plants were all in good condition, and of reasonable size. I didn't like picking the document-shred they used for packing out of my plants, but that's a rather minor complaint. Unless I could obtain the plants through Forestfarm (they would be less expensive) or Song Sparrow (they would be priced about the same, but larger), then I will continue to keep Plant Delights near the top of my plant-purchasing list.
On September 9th, 2003, nevadagdn added the following:
Tony Avent is a wicked, evil person whose catalog should be banned under the Geneva Convention for cruel and unusual PUN-ishment (pun intended). And yes, there are offerings in the fall catalog which *must* find a home in my garden...On May 26th, 2004, nevadagdn added the following:
I don't know where anyone gets off complaining about the prices for shipping and handling or plant size from Plant Delights. True, the shipping fees are high. True, they don't ship two-gallon plants that need to be moved into a five-gallon pot in short order.
That said, I just received my spring order, and everything is larger than I'd expected, healthy, and the only problem with any of the plants is the problem of spending a full week in a lightless box. The plants weren't dried out, and they weren't rotted. They just look a bit desperate for sunlight. THAT is hardly Plant Delights' problem: I opted for UPS ground shipping from North Carolina to Western Nevada, and it took a week. The weight of my package was listed at 5 pounds, and that's about what it weighed upon arrival.
I work in biological research, and compared to the shipping and handling fees charged by our suppliers (for ground shipping), Plant Delights is actually quite reasonable. I'm sure that the price for express shipping is also below what I pay routinely to ship things overnight.
I admit that I still only use Plant Delights for rare varieties I can't find elsewhere, and I do pay premium prices for those plants. Four plants set me back $110 including shipping. Eh. If I wanted petunias, I'd go to Home Depot.On January 24th, 2005, nevadagdn added the following:
I already placed my spring order--as usual, Plant Delights has varieties that are unobtainable (or nearly so) anywhere else. Had I wanted to use other suppliers for my choices, it would have taken four different suppliers and four separate shipping charges, so ordering from PDN actually cost less. Plant Delights has reduced their shipping and handling charges, and I'll continue to be a regular (if small-volume) customer.On April 15th, 2005, nevadagdn added the following:
No change in the quality of plants shipped from previous years. (good, in other words). Packing was difficult to remove, but kept the plants in perfect condition, even though the outer carton looked like the UPS guys played a little soccer with it. Plant Delights has four kitty assistants in the shipping area, and my own cat was very pleased to help with the unpacking. The terrestrial orchid I ordered last year (Calanthe tricarinata) has done beautifully--definitely living up to the catalog description.On April 17th, 2008, nevadagdn added the following:
Another shipment of lovely plants just arrived. Communication was good, as usual. Packing was secure, as usual. My cats helped with the unpacking, as usual.
On Apr 17, 2003, buzzbee Baltimore, MD (Zone 7a) wrote:
I order from them regularly and have been very pleased. Plants have been large and healthy. They have a great selection of hostas, and a number of rather offbeat plants which you might have trouble finding elsewhere. The catalog is highly entertaining, and both phone and internet orders have worked well.
I have ordered once from Plant Delights, because they had a plant I needed (O.K., wanted) that was not available elsewhere: Lilium formosanum. I added a couple more items just round out the order. All arrived promptly and in good condition.
I have placed orders with Plant Delights over the past several years and have, in general been a satisfied customer. Plant failings in the past have been attributed to trying to grow plants that do not thrive in Seattle's cool maritime climate...it was user error, so to speak. I have always enjoyed the catalog, winced at the cost of shipping, and forgave my excesses when I noted the health and quality of the plants. Recent experience has left a nasty taste in my mouth. First, the size of the plants shipped has diminished over the years. This year I received a hibiscus that was little more than a stick the size of a fat toothpick sticking out of the soil! $12.00 plus $3.25 for shipping!! Second, the box I received was packed to half full and three of my costly little plants, including the aforementioned hibiscus, were dumped out into the box. I opened up a box that cost me over $30 in shipping and handling to find my expensive plants in a trashed state. Third, when I called to complain about the state of affairs, I was told that there "were a number of new people working in the shipping department and the box wasn't properly packaged." Regarding the plants, I was told to nurse them along and see how they do. This, of course means that I need to repot them in larger pots and nurse them along and hope they make it through. In my opinion, this is not acceptable. I'll willingly pay money for plants I covet, but send me quality, well packed and viable plants. I know how to be a good customer. Does Plant Delights know how to be a good mail order nursery?
On Mar 10, 2003, pleasantlygoofy Clarkson, KY wrote:
I ordered from Plant Delights a year ago last fall and I was VERY dissapointed. Out of almost 400 dollars of plants I lost almost half. Almost a quarter were dead upon arival. From there it went downhill and several more died before the onset of winter. After that a few more never emerged from winter dormancy. I didn't contact them about my loss because I was discouraged by there return policy. The wording doesn't sound very understanding or friendly. They have such a great catalog with hard to find plants but I don't think I would order again unless I absolutely couldn't live without it...and then I think I would order in the spring instead.
although the plants I ordered and the shipping cost struck me as expensive I was very happy with everything. the canna's were quite large, over a foot tall and looked healthy and luscious. I would definitly order again if I lived on that side of the country. This is my first year ordering plants online and I think I might just stick to nurseries closer to my state to cut back on shipping cost. The canna's (so far) seem worth the $20 a plant but the extra $3.25 each for shipping cost...it's a tough call. anyway, great overall!
On Feb 23, 2003, Miggy Long Island, NY (Zone 7a) wrote:
My bro-in-law has been a happy customer for many years. (Nothing clever about their prices though). I placed my first order with them last week.
I was impressed to see that they had Iris "Roy Elliot", I sent them a letter explaining that he was my grampa and sent some info and they credited me in their catalogue, which was nice of them, I thought. And sort of fun too, look for me in there!
On February 23rd, 2003, Miggy added the following:
I should clarify that I sent the letter and such 4or5 yrs ago, and not with last weeks order.
While Plant Delights is pricey, their redeeming factor is they offer seldom seen varieties of plants such as Musa sikkimensis, which i was only able to find in the United States in their catalog. They also had the not often seen Dahlia imperialis. I say if you're looking for rare plants, especially tropicals, they're a good company.
Their plants arrived to me in good condition, wrapped in newspaper (which in my opinion helped to keep the plants, which were rather tender and fragile from ending up thrashed. All of my plants have survived, and none developed problems. Their delivery was speedy and my check was cashed very promptly.
Last spring I ordered several plants from this company, one of which was Heuchera 'Amber Waves'. I planted it in an area of my garden that has several other Heucheras in it, all of which were growing -- and continued to grow -- well. By mid July the Amber Waves had entirely disappeared, so I emailed the company, asking if -- since the plant had not lasted two months, and since the site, water and soil requirements were obviously not at fault -- they would replace it. Their answer was that they do not take responsibility for plants once they've left their facility, since they have no control over their care after that. This is understandable, but I think that an exception could have been made under the specific circumstances, since the conditions under which it was grown were favorable to Heucheras, and therefore it was a good guess that the plant itself was at fault. They were adamant, however, and I received no replacement. This is the first and only time in my years of gardening that I have ever been refused a replacement, in the rare cases where something did not grow. Therefore, in spite of the fact that Plant Delights has unusual and interesting plants, I'll not be ordering from them again.
On Jan 26, 2003, Fracture Auburn, GA (Zone 7b) wrote:
This is one of my favorite companies to order from. The arrival of their catalog signals the beginning of spring for me! PD is a particularly good place for me personaly as I am in zone 7b, the same as their nursery. I am a relatively inexperienced gardener, so keep that in mind while you consider my comments. I have been ordering from plant delights for a couple of years now. I have typically spent about $150 each year. The shipments have always arrived well packaged. Most of what I have ordered has done very well. A few things have not. I consider them to a be a little on the pricey side. I will continue to buy from them in the future.
PDN is one of my FAVORITES! I have ordered many times and have never had a bad experience. I live in the hot, humid Gulf Coast and am always looking for plants that can take the heat. Tony Avent has done a fantastic job on the catalog and the web site! All plants are true to the description and name. Packaging and shipping were above my expectations, arriving sooner than expected. I have spent a lot of $$$ here & have never been disappointed. This place is plant nerd heaven!!!
Plant Delights is one of my absolute favorite mailorder plant places. I absolutely adore them! Their catalog is fantastic, and I keep referring back to my well-thumbed and dogearmarked Spring and Fall copies frequently for plant information, which is very detailed in terms of how the plant has trialed in their NC climate. It's especially useful information for me, since my zone 7/8 Atlanta garden is quite close to their NC climate. Every order I've gotten has had outstanding plant quality and has been lovingly wrapped for shipment. Their customer service is also outstanding - didn't have any problems getting one of the $25 plants I had ordered replaced when it was somewhat damaged in shipping and didn't make it, and the one they sent as a replacement was even bigger/ better than the original.
I recently placed an order with Plant Delights Nursery so can't comment yet on the quality of the plants. However, I had e-mailed them with a couple of plant questions - a kind of ornamental grass for my zone and about "blue" perennials. I received a most helpful reply from the people there who were able to offer me some suggestions as to which plants to purchase. Of course, the plants they did tell me about were ones they sold, but I was very impressed that they took the time to send a lengthy e-mail back to me. If their plants are anywhere near as good as they were helpful, I'll be a happy camper!
I have dealt with Plant's Delight for a few years now and have not been disappointed. They have great selection, good quality and fair prices. Their catalogs are well laid out, informative and witty. Two thumbs up!
On Jan 11, 2003, SoCal Huntington Beach, CA (Zone 10a) wrote:
I haven't ordered from this Nursery, so can't give any good or bad advice. I just want you to be aware of the high shipping costs that is charged. I picked out 4 plants for a total of $50.00 and it was going to cost $26 more to ship them to me. I won't be ordering from them.
On Jan 5, 2003, connoisseur Indianapolis, IN wrote:
As others have noted, prices are high--and sometimes the plants aren't that rare, just pricey. High shipping costs are an additional negative. But I have found quality to be good, and it is a genuine delight to read their catalog.
On Jan 4, 2003, Eric_OH Columbus, OH (Zone 6a) wrote:
My experience with Plant Delights (by mail order and in person) has been generally good. It's definitely a place to check out the latest introductions. I have found most of the varieties offered justify the catalog praise. Packing and health of shipped plants are average to above average. The only real downside is that plant prices are on the high side, particularly for varieties that have been on the general market awhile (you can probably get a much better deal at your local nursery than the $11 Plant Delights charges for Coreopsis 'Limerock Ruby' or the $15 they ask for Canna 'Bengal Tiger', for example).
Fabulous plants and very kind service! Plant Delights is a true delight and I plan on ordering from them in the future. After many years of browsing and admiring their catalog, I placed my first order with them early Spring 2002. The order consisted of a variegated Hedychium 'Dr. Moy', Asarum speciousum 'Woodlander's Select', and Zingiber mioga 'Dancing Crane'. The Hedychium was a very hefty CLUMP! and the Asarum was fully rooted into its quart nursery container. The Zingiber looked sorta iffy (even though they noted that it was still dormant) and I decided to call. This was a $18.00 plant in a quart container with a mushy rhizome! I was instructed to wait for two weeks and wait for signs of life and if nothing emerged, I would call back. Two weeks and an obviously rotted Zingiber did nothing. A replacement was suggested, but they were honest enough to say that they have been slow to come up and not in the best condition at that time. So, in return for the original plant, they let me select another plant at the same price; therefore, I selected the dramatic Canna 'Australia'. In a few days, I received another CLUMP! which I was able to divide and share with friends! One word....AWESOME!
After reading several earlier postings with mostly great reviews I requested a catalog from the Tarheel company. It was beautiful and well written with a dry, typically North Carolinian sense of humor. I ordered 5 selections for my zone 8 garden (two verbenas, hummingbird plant, baptisia, coreopsis). All were rated for zone 8 to 9 and hardy to zone 5. They were in lovely condition when they arrived. They were well packed and the hummingbird plant was blooming. I admit that I planted a little later in the season than was optimal but I did give them a few days of slowly increased exposure to the heat and humidity and they seemed fine. The results later in the season, however, were less than I had hoped. The verbenas gave mixed results - one bloomed sparsely and one not at all. The baptisia died almost immediately and the hummingbird plant, although it grew and seemed to be happy, didn't bloom the rest of the season (it was listed as a all-summer bloomer). I will be interested to see how they perform this spring and will hopefully update my comments if the plants greatly surprise or disappoint me. I did place my order via the phone and my service rep was pleasant and knolwedgeable.
I ordered some different plants from them and have been very impressed so far. For Fall planting I put in a Flowering Maple and it's doing great. I also ordered a couple of different butterfly bushes and they too are going like ganbusters right through the first couple of frosts. The Hostas both have come up with some nice initial growth and the Coreopsis "Limerock Ruby" had a good season also. Overall I like them so far and plan on ordering a few things for the Spring.
On March 14th, 2003, gbateman1 added the following:
OK, I ordered more plants from them for Spring and I am still very impressed, even more so. I ordered some different Flowering Maples and the ones I recieved are huge, much bigger than some that I got from another catalog this Spring also. I also got some more butterfly bushes and those also were quite large. The prices are a bit high and shipping is also quite expensive, but I think it's worth it for the quality. All the other plants I got from them this Spring have arrived at the right time for planting and have also been in very good shape when they got here.
What a great nursery! They have a wonderful (as well as entertaining) full-color catalog full of unusual and hard-to-find plants, a well-done website with even more photos plus additional articles and other information--a great horticultural reference in its own right--and the plants I ordered arrived exactly when I asked them to, were well-packed, healthy, well-rooted, and good-sized. One fern in the order never emerged from dormancy (it looked dead when I received it) but given the quality of the other plants, it was a minor annoyance. I will definitely order from this company again!