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Comments regarding High Country Roses

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  Feedback History and Summary  
86 positives
6 neutrals
1 negative

Comments:

RatingAuthorContent
Neutral love4garden
(3 reviews)
On Mar 28, 2015, love4garden Springfield, VA wrote:

This is the first time I ordered roses online. I go with this company after I read all of those positive reviews for this company through Dave's garden's.

I got 4 David Austin's roses from this company. The packing was good, but I guess due to the way the UPS left the box standing up, the soil fail out of 2 pots.

I wasn't sure what to expect but I didn't expect fragile looking 6 inches tall plants in a 4 X 4 inches pot. One of the rose I ordered, the Heritage- 3-4 tiny growth broke off from a tiny little main growth. I guess it's probably due to the UPS people threw around and the small plant could not take the impact.

I would hope that the company put a little warning on the box "FRAGILE" so whoever handle the box would put extra care.

If this is the usual practice, then I am OK with it. I thought that it's be a little bigger than a 6" tall, fragile looking rose for average $14- $16 each.

Will give these plants until May- June to see how they are doing. For now, will give the rating neutral.


On Mar 28, 2015, High Country Roses responded with:

"On Mar 30, 2015 10:13 AM, High Country Roses responded with:

Hi love4garden -

Thanks for your review. I am sorry to hear about the rough shipping. Third party shipping is the greatest challenge we face in delivering quality plants across the United States. Please rest assured that all of our plants are covered by a one year warranty and this definitely covers the plants in the shipping process. If you would like a replacement sent, just let me know at matt@highcountryroses.com or 800 552 2982.

Additionally, I will let you know that I am having some new stickers printed to better identify the contents of the box and hopefully improve the handling of the plants in transit.

Our goal is for you to be totally satisfied with your purchase. If you are not, please let us know.

Thank you,

Matt Douglas
High Country Roses"


Neutral hhong3138
(3 reviews)
On Jun 19, 2012, hhong3138 Elgin, TX (Zone 8b) wrote:

I bought 7 rose plants from high country rose. The communication is good, but the plants are so small and not worth the price they charged for. The gold busch was tiny!


On Jun 19, 2012, High Country Roses responded with:

"On Jun 20, 2012 9:52 PM, High Country Roses responded with:

I'm also sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.

Sincerely,
Matt Douglas
High Country Roses
1-800-552-2082"


Neutral wildtype
(3 reviews)
On Jun 7, 2012, wildtype Mason, MI wrote:

I ordered "new dawn" and "white dawn" roses from high country because i was unable to find them locally. The plants were shipped in good time and are healthy, but are also quite small for the money.


On Jun 7, 2012, High Country Roses responded with:

"On Jun 20, 2012 9:50 PM, High Country Roses responded with:

I'm so sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.

Sincerely,
Matt Douglas
High Country Roses
1-800-552-2082"


Neutral kentstar
(39 reviews)
On May 27, 2009, kentstar Ravenna, OH (Zone 5b) wrote:

I wanted to try High Country Roses, because I needed very cold hardy plants and because of all the positive feedback. I ordered Ramblin' Red and Iceberg. Both were received ok but they looked wilty and drooping. Iceberg I gave to my neighbor. Maybe she can get it to do better. Ramblin' Red I went ahead and planted as soon as I got it and it never has gotten better. It is going downhill, yellow leaves (the ones that haven't fallen off) and still very small no growth at all. I am not very pleased. I had contacted them through email and haven't heard anything yet. I hope this post reaches them then. I have hopes that somehow RR will pick back up but I have my doubts. I don't know if I will be back. I'll have to wait and see if they contact me about RR rose or if the rose picks back up. More later...


On May 30th, 2009, kentstar changed the rating from neutral to negative and added the following:

The company did call in response to my email, and said that they sent an email themselves, and were surprised that I didn't receive their email. Basically they said that I shouldn't have planted it right away and it is probably in transplant shock. So basically, they say it's my fault. That may or may not be, but no offer to refund or replace was ever made! I was told to give it 3 to 4 weeks and see if it improves. So far it is STILL going downhill! I have hope still, but... If it doesn't improve in 3 to 4 weeks I probably won't order there again, my fault or no. If someone takes the time to email you AND talk on the phone, you should do what you can to rectify the situation and keep your customers. Now, if I do call in 4 weeks with a dead rose, what then? I must have done something wrong to kill the rose. Oh well, live and learn I guess.
On August 15th, 2009, kentstar changed the rating from negative to neutral and added the following:

Sorry I took so long to respond. I don't get on too often. I will change the rating to neutral, because of two things. I did get the refund, thankyou, and a lot of it was probably my fault anyways. I should have let the rose rest upon arrival for a few days. I bought it late in the season, and was in a hurry to get it in the ground to develop a root system.
However, even after a month and a half to two months, the rose never recovered and just went downhill. It is dead now, unfortunately. This experience taught me one thing, get the rose in the ground earlier in the season, and after having some time to adjust.
On May 27, 2009, High Country Roses responded with:

"On May 31, 2009 8:20 AM, High Country Roses responded with:

We try very hard to ensure our customers' satisfaction and want your experience with our company to be a positive one. We also hope that the rose will thrive after it is better established in the ground.
Since you are having trouble with it, we will issue a refund for the rose to your credit card on Monday, but hope that you will still give the rose a few weeks to take off and grow.
From what you described on the phone, you received the rose and planted it right away, while our planting instructions recommend that you wait a couple of days to allow the rose to acclimatize. Coming out of our greenhouse and being in a shipping box for 3 days, the leaves are tender and can be damaged by sun and wind if the plant is not gradually hardened off.
That is why we felt that the rose suffered some transplant shock and encouraged you to give it some time to adjust. We hope that it will soon begin to grow vigorously for you and become a valuable addition to your garden.
Sincerely,
Heather Campbell


On Jun 23, 2009 11:22 AM, High Country Roses added:

As some time has passed, we would appreciate an update on the status of the rose and would like to know if it is still alive. You should have received your refund, but if there is a problem, let us know.
If we have handled the situation to your satisfaction, we would appreciate it if you would consider changing your rating back to neutral.
Thank you,
Heather Campbell"


Neutral Cottage_Rose
(14 reviews)
On Nov 11, 2004, Cottage_Rose (Zone 5b) wrote:

I wasn't highly impressed with their roses quality upon arrival but they have done fairly well. They were planted during the heat of summer so next year will reveal more.
I doubt I will order from them again.

Neutral ninagabel
(1 review)
On Jul 1, 1997, ninagabel wrote:

Roses grown on own rootstalk, prices seem reasonable if quality is good. Catalog doesn't have pictures, but good descriptions; beautiful catalogs don't always make for good roses in my experience.


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