| Neutral | kentstar
(27 reviews) | On May 27, 2009, kentstar Ravenna, OH
(Zone 5b) wrote:I wanted to try High Country Roses, because I needed very cold hardy plants and because of all the positive feedback. I ordered Ramblin' Red and Iceberg. Both were received ok but they looked wilty and drooping. Iceberg I gave to my neighbor. Maybe she can get it to do better. Ramblin' Red I went ahead and planted as soon as I got it and it never has gotten better. It is going downhill, yellow leaves (the ones that haven't fallen off) and still very small no growth at all. I am not very pleased. I had contacted them through email and haven't heard anything yet. I hope this post reaches them then. I have hopes that somehow RR will pick back up but I have my doubts. I don't know if I will be back. I'll have to wait and see if they contact me about RR rose or if the rose picks back up. More later...
On May 30th, 2009, kentstar changed the rating from neutral to negative and added the following:
The company did call in response to my email, and said that they sent an email themselves, and were surprised that I didn't receive their email. Basically they said that I shouldn't have planted it right away and it is probably in transplant shock. So basically, they say it's my fault. That may or may not be, but no offer to refund or replace was ever made! I was told to give it 3 to 4 weeks and see if it improves. So far it is STILL going downhill! I have hope still, but... If it doesn't improve in 3 to 4 weeks I probably won't order there again, my fault or no. If someone takes the time to email you AND talk on the phone, you should do what you can to rectify the situation and keep your customers. Now, if I do call in 4 weeks with a dead rose, what then? I must have done something wrong to kill the rose. Oh well, live and learn I guess.
On August 15th, 2009, kentstar changed the rating from negative to neutral and added the following:
Sorry I took so long to respond. I don't get on too often. I will change the rating to neutral, because of two things. I did get the refund, thankyou, and a lot of it was probably my fault anyways. I should have let the rose rest upon arrival for a few days. I bought it late in the season, and was in a hurry to get it in the ground to develop a root system.
However, even after a month and a half to two months, the rose never recovered and just went downhill. It is dead now, unfortunately. This experience taught me one thing, get the rose in the ground earlier in the season, and after having some time to adjust.
On May 27, 2009, High Country Roses responded with: "On May 31, 2009 8:20 AM, High Country Roses responded with: We try very hard to ensure our customers' satisfaction and want your experience with our company to be a positive one. We also hope that the rose will thrive after it is better established in the ground.
Since you are having trouble with it, we will issue a refund for the rose to your credit card on Monday, but hope that you will still give the rose a few weeks to take off and grow.
From what you described on the phone, you received the rose and planted it right away, while our planting instructions recommend that you wait a couple of days to allow the rose to acclimatize. Coming out of our greenhouse and being in a shipping box for 3 days, the leaves are tender and can be damaged by sun and wind if the plant is not gradually hardened off.
That is why we felt that the rose suffered some transplant shock and encouraged you to give it some time to adjust. We hope that it will soon begin to grow vigorously for you and become a valuable addition to your garden.
Sincerely,
Heather Campbell
On Jun 23, 2009 11:22 AM, High Country Roses added:As some time has passed, we would appreciate an update on the status of the rose and would like to know if it is still alive. You should have received your refund, but if there is a problem, let us know.
If we have handled the situation to your satisfaction, we would appreciate it if you would consider changing your rating back to neutral.
Thank you,
Heather Campbell"
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