I've bought seeds from them for several years now, via their Web site. I think their seeds are generally of high quality and true to name, but I have had one issue with Territorial, and it is a BIG issue, in my mind: they WILL sell your customer data to other seed/plant companies and you WILL get a boatload of catalogs from companies you have never dealt with. While some people won't mind that, I regard it as spamming. Apparently somewhere in the tiny TOS print there is a box to UNcheck to opt out of this, but of course, the default behavior should be to OPT IN, if desired. I didn't see it, so I got screwed.
On Oct 21, 2010, basilandbella Valdosta, GA (Zone 8b) wrote:
Love this company. Asparagus crowns were robust and at least twice (maybe three times) the size of crowns ordered from Gurney's (that never came up and arrived covered in mold). Friendly and helpful customer service, look forward to ordering from them in the future.
On Jul 9, 2010, sherman99 Menifee, CA (Zone 9a) wrote:
Was going to order 1 pkt of cardoon seeds as this is the only company i have found to carry them. cost of seeds= $2.40 cost of shipping, for one packet of seeds= $7.50. needless to say i did not order from them. priority mail is only 4.95 and the post office provides the box. why is this company so high? first class postage would have been about 88 cents. plus the cost of an envelope. what gougers. what a rip off. they must make all their money on postage, so what does that say about their seeds?
TSC has been my "go-to" seed catalog for years. I have had consistently higher germination rates on their seed than any other source I've tried. As a gardener in coastal California my climate is conveniently similar to theirs, so I know their varieties will perform well in my area.
On May 12, 2010, VAgardener2 Richmond , VA (Zone 7b) wrote:
I ordered from the Territorial Seed company for the first time this year. I placed my order on April 28th, it was shipped the same day and arrived 2 days later. I was able to track the package. The seeds were packaged well.
I recommend this company.
On May 10, 2010, fridayharbormd Friday Harbor, WA wrote:
I've had a number of orders filled by Territorial over the years, all without problem. This year, I had a number of issues and all were resolved promptly and without question. Service recovery is as important as quality of product, price, and primary service. The company absolutely delivered!
I WOULD NEVER USE THIS TERRITORIAL SEEDS.I ORDERED AN ORDER 2 YEARS AGO ASKING THAT THEY NOT SEND ANYTHING BY BACK ORDER SINCE I WAS ONLY IN MIAMI FOR 7 DAYS TO RECEIVE THE ORDER.
THEY IGNORED THIS REQUEST AND SENT SEVERAL ITEMS ON BACK ORDER.I THEN REQUESTED THAT THEY CREDIT MY CREDIT CARD FOR THE ITEMS BACK ORDERED AND THEY IGNORED THIS REQUEST.SO I THEN ASKED THEY SEND THE ITEM BACKORDERED TO MY ADDRESS IN MIAMI.
THEY CLAIMED THEY SENT THEM AND THAT THEY COULDNT BE TRACED .I NEVER RECEIVED THE ITEMS AND COMPLAINED AND FINALLY SENT THEM A LETTER COMPLAINING OF THEIR BAD AND SHODDY BUSINESS ETHICS.DONT EVER ORDER FROM TERRITORIAL SEEDS.THEY ARE AN ALTOGETHER BAD EXPERIENCE.
I have been buying plants from Territorial Seeds for about 10 years. I only purchase things that aren't available locally, and I like that they are located in the Willamette Valley, so I am familiar with the climate there. I have consistently good luck with their plants. I like being able to select a shipping date. I ordered the "Escargot" begonia this year and it arrived in very good shape and is doing well after transplanting to my pot. On the rare occasion when something doesn't make it, Territorial is very cooperative about refunding the cost of the plant.
On Mar 15, 2010, stamfordgarden Stamford, CT wrote:
We ordered a variety of seeds, mulches (green, black, red), netting, and trellises. I was originally wowed by their very thorough seed catalog, which enticed me to try out their products. Not only did the products come more quickly than expected, but the prices were very fair on the products and shipping (a huge order for just $7.50 shipping!!! crazy!), and everything appears to be in great shape. I am eagerly awaiting the plants they will be shipping to me when it is safe to plant in my area, and to see how the seeds turn out once they are planted.
Posted on February 6, 2010, updated February 10, 2010
Posted on February 6, 2009, updated February 6, 2010
I ordered 18 packets of seeds on February 4 and received them on February 6 which I think is outstanding. I ordered from another company on the 3rd and I don't think they have even shipped them yet!
None of the seeds were out of stock. The seed packets are lovely and appear to have a lot of information. Their catalogs are full of great, detailed information and their website is easy to order from. The cost of seeds are a bit on the pricey side but I decided to order from them based on reviews on this site.
I, too, think their shipping rates are high. I was charged $7.50 when actual shipping was under $3.00. I understand a handling charge but in my case, over $4.50 for a padded envelope and the time spent shipping is overblown. I have a small mail order business and would never dream of that handing charge. A sliding scale would be great with perhaps an incentive for free shipping after a certain price limit.
I ordered garlic last fall from them and will find out in June how that fares. I may consider ordering or buying it elsewhere next fall if their shipping prices don't come down a bit.
I will update this review after planting!
On February 7th, 2010, miss_sassy changed the rating from positive to neutral and added the following:
I'd like to update and say that we are still enjoying our garlic from our late summer harvest.
However, I have changed my comment to neutral as we had a few problems with Territorial's plant shipments that went unresolved.
I ordered several tomato plants from them and quite a few were mislabeled. I carefully labeled the plants when planting and found that the tomatoes did not fit the descriptions. I ordered 9 different varieties so that I could test which ones I wanted to start from seed the following season. I called customer service and there wasn't really a resolution or an apology. She was real nice but I hung up not feeling confident to order from them again.
I also ordered two Barbeque Rosemary plants in hopes of having a nice large plant to use on the grill. Unfortunately, it ended up being the smallest of 3 Rosemary plants I had over the summer. Customer Service recommended bringing it in over the winter since it is a tender perennial in our area. I have done so and it is still the smallest of my Rosemary plants. I felt that the catalog information was misleading as it doesn't state that it could take a few years to get so large or may not even do so in our region. I notice that the catalog literature has not changed on this plant item this year. And again, customer service did not offer any apology.
So I am on the fence about ordering again this season. I have ordered 38 seed packets from Baker Creek and Seed Savers and have a small 8 seed packet order prepared for Territorial this season. However, I know I'm going to be irritated about their high shipping/handling fee so I'm not sure it is worth it. If things had gone well with customer service with the problem plants, the 38 seeds I ordered would have been with them.
Service matters, Territorial!On February 10th, 2010, miss_sassy changed the rating from neutral to positive and added the following:
I must say that I am very happy with Territorial Seed once again. Josh from Territorial called me and was duly empathetic and apologetic with my concerns. He made things right with me and I will be placing my next order right away. Thanks so much, Josh.
Posted on February 2, 2010, updated February 9, 2010
I placed an order with them for a few flower seeds, onion and leek plants, and garlic. I received the seeds quickly though I was charged $7.50 shipping. I am assuming that I will not be charged the same price for the rest of my items as I ordred them at the same time and paid shipping then. So, I will report back when I received my onion and leek plants. Everything good so far.
On February 9th, 2010, hlebear added the following:
Update: Territorial contacted me and I will not be charged additional shipping costs. Thanks!
On Jan 28, 2010, Calalily Deep South Coastal, TX (Zone 10a) wrote:
I love this company! I use online catalogs but sometimes I just need to talk to a live person. They are always super nice. Their shipping is reasonable to me, about the same as most other good companies.
The seeds I've ordered from them germinated fast, were consistant and produced healthy plants.
On Jan 22, 2010, audreymarmot Annapolis United States (Zone 7a) wrote:
I would order some seeds but the shipping cost is too high. May I suggest to the company that they have a special shipping rate for people who just want a few packets of seeds?
It would be a bargain if I wanted 1001 seed packets, but unfortunately I don't.
Territorial thinks it knows what should go in your garden better then you do. Note that there is no place to put "substitutions not allowed". If you know what needs to go in your garden, and chose carefully, remember to put in the comments section "NO SUBSTITutions, and i mean potatoes TOO!". In 2008/2009, I ordered in Dec/Jan, months later, when the potatoes showed up, just ahead of their planting dates, they were all the wrong potatoes. They were niether the types, nor had the mix of maturities, that I had ordered. I had ordered well ahead of the crush, I had routinly spent over $1000 a year between Territorial's summer and winter catalogs, so I was extremely mad. They had MONTHS to tell me those potatoes were not available and instead they sent generics and I was supposed to take them and shut up. I didn't. Despite the squeeks of protest from the woman on the phone, I sent them back at my own expense, because I don't have room for things I don't plan for, and I don't throw living things in the garbage - let Territorial watch them rot. This is a neutral, not negative, because despite Territorial giving itself an out with a sneaky little disclaimer about no refunds on substitutions, they did, in fact, refund the money fairly quickly. I still order from Territorial (about 10% of last year) but not onion starts (they substituted without telling me, and I did not know they were wrong until I pulled them in the fall) or potatoes, or tomato plants (spindly, tiny, I bought a seed cart and my own looked much better). I wrote this now because if you are looking for Buttes and the other potato varieties Territorial used to offer in the kitchen collection, the ones that loved Werstern Oregon, a quick search online will show you there is another place that sells all of those at the same prices Territorial used to.
Posted on May 11, 2009, updated December 14, 2009
My infant bay laurel arrived when promised, was securely packed and is now making itself at home. It looks to be very vigorous and I have great expectations that it will live up to its promise.
On December 14th, 2009, Spriggin added the following:
New purchase. I ordered the 'Can of Worms' worm condo. My worms love it. They are chowing down on my kitchen scraps. I can keep it inside as it doesn't smell or drip. The previously mentioned bay laurel is continuing to thrive despite the dreadful cold spell we had recently. Whee!
On Nov 25, 2009, RussMartin4154 Omaha, NE (Zone 5b) wrote:
If there was a rating higher than 'positive', I'd give it to Territorial Seed.
OUTSTANDING CUSTOMER SERVICE in a difficult pinch!
My first two orders were without issue, prompt and perfect.
With my third, their payment processor and my credit card provider collided, creating problems at both ends. To resolve the problem, knowing that a birthday present was included in the order, they upgraded the shipping to UPS 2nd day. Then, faced with a holiday, they further upgraded to UPS next-day. I didn't request either; they just did it!
They were as unfailingly polite and courteous as I was cranky and difficult.
The plants I have ordered from Territorial Seed Company are among the healthiest I have growing in my garden this season. The plants arrived in excellent condition.
Customer Service is superb as well. Lori responded right away (a couple of hours) on an email query, and when she could not help me further, she relayed my question to Mr. Josh Kirschenbaum who is also equally fast in responding.
On Jul 23, 2009, rvnsbrk Leesburg, VA (Zone 7a) wrote:
The seeds from Territorial are far superior to any other. They are more expensive than Burpee, but they offer a different selection and so far everything I have grown is very vigorous. That said, their shipping costs are EXORBITANT!! Shipping for a small bubble envelope is $7.50. According to my Stamps.com account it should cost 1.20 for the postage. I can allow something for the supplies and the time, but I can't get to $7.50. I have even mentioned it politely to them, and gotten no response. In the last few months I have placed several orders for specialty lettuces and now winter harvest items. For about 15 packs of seeds I have spent $23.00 in shipping!! I must be out of my mind.
I placed a large seed order with the company in Spring 09. I have had success with every seed type I ordered (and I ordered a lot) with the exception of their little loup cantelopes. These grew for a short time and then shriveled and died. I'm most pleased with the peach envoy impatiens. They have an unusual color and are larger than what I see in the nurseries around my town. Overall, I've found the seed yields to be high and the resulting plants to be large and healthy. I'm still waiting to taste the vegetables, but the plants are growing nice and healthy right now and I'm sure they'll be delicious when ready to pick. I have ordered from Burpee in the past and the quality from Territorial is by far superior. I will be ordering again from Territorial next spring.
On Jun 20, 2009, magnolialover Southern, WI (Zone 5a) wrote:
Months ago in the winter I placed an order for two echinacea. They offered a shipment time selection which I selected mid-May. It was late May and I hadn't heard from them. I phoned in to the number located on the web site and was given another number to call because evidentally the order number on the web site did not deal with existing orders.
I did reach someone on the number I was given and was told it would be a week or so before they would be shipped. My order arrived mid June with only one of the plants. The plant that was shipped has to be the smallest plant I have ever recieved by mail. It barely had roots. The second plant said it was discontinued on the invoice.
It would have been nice if they would have let me know in some way, that the second plant would not be shipped. To pay $9.95 to ship one tiny plant would not have been worth my trouble.
Unfortunately I will not likely be ordering from this company again. First experiences are worth their weight in gold and one miniscule plant and one missing plant with a large shipping fee do not weigh in much. They came in highly recommended by the Watchdog as a top rated company when I placed my order. I just did not find them to be worthy of that spot, having ordered from several of the Watchdog favorites in the past and being 100% satisfied with those companies....not this one.
On June 24th, 2009, magnolialover added the following:
After typing up this review, I was contacted by the company in regards to this order. They said that would credit the shipping charges and apologized for the lack of communication regarding the order. It's nice to know that companies value what is typed here and actually read the comments.
Keep on typing up your feedback on mail order companies everybody ^_^ It matters.
On May 15, 2009, loveblossoms CA United States (Zone 8b) wrote:
This was the first time I purchased from Territorial Seed Co. I just received my order today and my little hellebore seedling plant arrived safely and in excellent healthy condition. Super bargain, great communication and exceptional packing. I only regret I did not buy more to save on shipping. I definitely look forward to purchasing from Territorial again in the future.
Territorial Seed is a real favorite with me. I love their seed and equipment selection, and am favorably impressed with their service. I had a genuine problem with one of the products they sell, and they immediately gave me credit for it. Any mail order company can, without meaning to, sell a product that is inferior - the acid test is how they deal with an unhappy customer. The woman who had to listen to me whine was courteous and patient. I'm very pleased and relieved, and wholeheartedly recommend this company to other gardeners.
My seed order arrived quickly and I had good germination. I'm glad to see more organic items are being added to the catalog, but I agree with a previous poster that I'd like to see more OP and fewer hybrid choices. It's disappointing to see a plant I'd like to try and then realize it's a hybrid. That being said, I ordered their Sun Gold Tomatoes (hybrid). I tried a few last summer that someone else had grown, and they were the best I've eaten.
On Apr 22, 2009, therussells1998 Everett, WA wrote:
I found seeds that I was not able to find anywhere else on the Web, in our local greenhouses, garden shops or home development centers. I ordered my seeds on Friday the order went out on Monday, and I received them Wednesday. Very Prompt for the order, and really really prompt on the reply to the email I send to them.
I met someone at our local home development center who wanted to know if I found the seeds I was looking for, have given them the companies web site, so they can order the seeds too!
Will I order from these folks again? You bet!
Will I put their name out there? You bet!
Too bad they couldn't fix the weather here in the Everett area :)
so I could put the seed out!
Ordered my seeds online on Tuesday; seeds arrived on Saturday. Seeds germinated quickly and plants look stronger than the ones I ordered from another company. Am very impressed with customer service attitude and quality of product! Did not think their shipping/handling costs were out of line in the least.
On Apr 1, 2009, gardener_galore Pleasant Hill, OR wrote:
Quality seeds and excellent customer service. Every time I go to the store or have ordered online I have been nothing but pleased. Good germination rates, awesome catalog descriptions to help, and the store staff have always been very friendly.
I ordered on the 13th or 14th, received a confirmation on the 15th and received my order on the 20th. I did note that shipping seemed a bit high, though not outrageous. The last time I ordered vegetable seed it was from Parks and I no longer do business with them for all the reason listed elsewhere on this site. Territorial's service, shipping time and the generous amount of seed in each packet will make me a repeat customer. Also, their web site is well organized and easy to navigate.
This was a first time purchase for me, and I am pleased. The customer service rep answered my questions to my satisfaction, the order was shipped quickly and received as scheduled. The items were well packaged, and the shipping charges were reasonable and in keeping with shipping charges assessed by other companies, if not slightly less, and the box was a large one.
I ordered my cold weather greens from territorial late summer, 2008. The tundra blend performed very well, and my early spring crop is germinating as we speak in the cold frame. Arctic King is also doing well. The flat shipping charge is generally to my advantage as I batch larger orders togethor.
I made my order online on Feb. 24th. According to the invoice, it was filled on the 25th and I received my order on the 27th. Everything present and accounted for and all seed packets (and one small jar of pelleted seed) stating, "Packed for 2009". I'm very happy with their promptness and I really, really appreciate not having to wait for my seeds with the planting season coming up. Our garden area is small and I appreciated the "sampler" sized seed packs. They'd be nice if I just wanted to try a small amount of something without planting a ton of it. Thanks, Territorial! Well done!
On Feb 24, 2009, farmerwhaley Millbrook, NY wrote:
I have used this company for many years and been satisfied but this year they are disappointing me on a regular basis. First I ordered seeds. They delivered 5 of the packs twice and I had to pay to return them for the refund on my cc. They said it was my fault because I had made several orders and then asked to combine them (on a Sunday). It was too difficult for them for some reason. They are very nice voices on the other end of the line but they donít like to admit they have made a mistake, a little patronizing, but that is just my opinion so take it with a grain of salt. Then I ordered peat pots and a heating mat. My local stores didnít have them in yet and I really needed them. It was a shipping rate that was %50 of the cost and I just figured I had no choice. I have learned my lesson. THREE WEEKS later and I have still not received the peat pots. I learned they were BO only when I called today to ask about them. I bought some in my local store one week ago. So I paid $18 in shipping - what a waste. I still have plants to be delivered and I am very concerned about that now. I will keep you informed.
On March 3rd, 2009, farmerwhaley changed the rating from negative to positive and added the following:
Since writing my comment I was contacted by a representative of Territorial Seed Company and we had a long conversation. He was extremely understanding and helpful and corrected all of my concerns. Therefore I would like to change my rating. Territorial Seed company is concerned enough about their clients to have Josh working with them - and thatís a good thing.