Comments regarding Territorial Seed CompanyClick here to return to Territorial Seed Company's listing.
|On Mar 2, 2012, sladeofsky Louisville, KY (Zone 6b) wrote:
Posted on March 1, 2012, updated March 2, 2012
On March 2nd, 2012, sladeofsky changed the rating from negative to positive and added the following:
Chaning my negative to positive because customer service was so very nice and so very helpful. But more needs to be done to make customers aware of shipping fees. Some plants were sold out for the shipping date I wanted, by choosing other dates and by mixing seeds and plants, multiple shipping fees were added. But customer service has been very helpful in letting me streamline my order and bring down the fees.
On Mar 2, 2012, Territorial Seed Company responded with:
"On Mar 1, 2012 8:52 PM, Territorial Seed Company responded with:
Hi there, would you mind letting me know what items were on your order that caused the $37.75 shipping so I can look into it? Thank you in advance.
On Mar 2, 2012 9:16 AM, Territorial Seed Company added:
Thanks very much for the update and sorry for any confusion! Happy gardening :)"
|On Feb 20, 2012, oboecat Rusk, TX (Zone 8a) wrote:
I agree with ALL the others about shipping cost. Just ordered seeds I cannot find anywhere else and was shocked by the cost. Won't be ordering from anymore until shipping costs come down.
|On Jan 25, 2012, BLE Huntington, WV (Zone 6b) wrote:
Today, I had about 1/2 of my 2012 order entered online (mid-morning on a Wednesday) when a webpage with this message appeared when I tried to add another item to my "cart".
|On Dec 26, 2011, gweigel Mechanicsburg, PA wrote:
This is one of my favorite seed companies. I like the varieties offered, the prices are fair, and I've always received what I've ordered quickly. No problems whatsoever. All seeds germinated well. One of the best companies for vegetable gardeners from my experience.
|On May 12, 2011, HeidiNH Brentwood, NH (Zone 6a) wrote:
I just sent this comment to Terrritorial Seeds, and my email form the Yahoo! address was blocked by Spamcop - good on them for using a spam blocker but not on a customer! I wanted to comment on the ridiculous shipping costs for seeds.
|On May 6, 2011, westhill Readsboro, VT wrote:
I just received my order of an evergreen huckleberry plant and two seaberry plants. Despite the fact that UPS took a week to get them to me, bashed the heck out of the package, and then delivered them to the wrong address, they ultimately arrived in EXCELLENT, healthy condition. It is a testament to Territorial's quality as well as their packing job. The plants look strong and healthy. I have ordered seeds from them in the past and have always had excellent results with that too. Great company, they are on my list of companies I love to deal with. Thanks Territorial!
|On Apr 26, 2011, firinn Eugene, OR (Zone 8b) wrote:
Territorial Seeds has been my go-to source for seeds since I began gardening in the Pacific NW about 12 years ago. While their prices are somewhat higher than those of many seed producers around the country, the quality of the seeds is unmatched anywhere. For years, I would do multiple seed plantings (as you must do with most seeds) and invariably, I would either end up with far more starts than I could use or having to pinch off many many additional starts. Now, with Territorial's seeds, I plant one seed per pot and get nearly 100% germination rate. The seeds and plants, in my experience, are unmatched in quality. I even have some seeds that are 5-7 years old from Territorial that I planted this spring, and their germination rate is equivalent to what I've found from new seeds from other mail order companies and off-the-shelf seeds.
|On Apr 25, 2011, Gardener5b Kansas City, MO wrote:
I intended to place an order with this company. Upon reaching the checkout screen, I found that my $13.10 order for three seed packets would be charged an additional $7.50 for shipping, insurance, and other fees.
|On Apr 8, 2011, dmmason Fairburn, GA wrote:
Posted on July 12, 2009, updated April 8, 2011
On April 8th, 2011, dmmason changed the rating from negative to positive and added the following:
Although this happened back in 2009 (found it again while cleaning out some e-mails) I wanted to make sure that it was noted that Territorial has great customer service. This is my note back to them after their response to my original comment.
> Thank you so much. I received back the refund and appreciate that.
> Based on your quick response I may try to order it again as I still have not seen it anywhere else. It is such a very interesting plant (Escargo Begonia). Again thank you so much for your quick response and based upon your customer service, I will indeed order from you in the future.
|On Mar 29, 2011, obeltane Flourtown, PA wrote:
I marked this as Neutral even though it feels pretty Negative to me. I placed my order January 10 for 4 packets of seeds as well as potatoes and onion plants. The seeds arrived fairly quickly except for the Graffiti cauliflower seeds. I ordered from Territorial rather than from the other million companies whose catalogs I get because they offered the Graffiti variety of cauliflower. I was not happy when my seeds arrived minus the cauliflower. Generally a company will tell you that something is out of stock and offer either a replacement or cancellation. I emailed their CS mid-February and they said they expected their supply to come in mid-March. Since the indoor planting date for me is Feb. 15, I had to go to a garden center and buy whatever variety they offered. The good news is, germination of the other seeds was 100%. I'm getting a little worried because my onions are supposed to go in this weekend.
|On Feb 19, 2011, Starwolf13 Westlake, OH wrote:
I have ordered from Territorial Seeds for several years, and have always had good experiences with them. I like their wide selection. My orders have always arrived quickly, and there are plentiful seeds in the packets. I fully intend to keep ordering from them.
|On Feb 10, 2011, Bartleby1945 New Britain, CT wrote:
Used them for three or four years and always had decent luck with their plants, but the shipping costs are exorbitant. Even if they aren't gouging you—and maybe they're not—spending that kind of money on shipping is absurd. More and more organic greenhouses are springing up and they offer rare varieties and heirlooms. Even if you had to drive 100 miles, you'd come out ahead. As a last resort—if money is no object—then a yes to Territorial Seed. But for the other 99% of us, I say no.
|On Feb 9, 2011, aileen246 Priest River, ID wrote:
Ordered some seed starting items on 2/4. Was concerned when there was no acknowledging e-mail. But not to worry, they arrived today. Nice items, just as pictured in their catalog. So all is well.
|On Feb 8, 2011, JumpinJim Seward, AK wrote:
I noticed that a few people have said they thought that Territorial's shipping and handling charges were high-I certainly don't think so. I raise a small garden here in Alaska and I don't spend that much on seed right now, and I'm sure I'd buy much more if I gardened in the lower 48 like many of you. I just compared my $55 seed order from Territorial with some of the other seed companies I've done business with in the past and this is what I found-the shipping and handling charges would have been with them. Burpee: $11.95 Johnny's $11.95 Seeds Of Change $10.95 Harris $9.90
|On Jan 25, 2011, midwestfigs Springfield, IL wrote:
The black fig I got last spring grew well and is now leafing out in my kitchen. I also got a blood orange citrus tree, but that was not so great and it was really expensive. It hasn't grown a bit, but maybe that's me. I recently got some really good arugula seeds that gave me the tastiest arugula I've ever had. And they have a lot of kale varieties, I think I planted the tuscan kale. Good germination rates. I didn't find the shipping bad for a large amount of seed packets. So overall, a positive experience with good turnaround times.
|On Jan 24, 2011, jkleffner Chattaroy, WA wrote:
I've ordered from Territorial for years, but this year, with the exception of some onion plants (which I've had very good luck with in the past) I will be ordering from other places. Their prices are not very competative and their shipping is really high. I can get certified organic potato seeds from Peaceful Valley or Fedco for a LOT less $$.
|On Jan 19, 2011, jonille Datil, NM wrote:
This used to be my favorite seed company. The seeds have always done well. One problem I did have is it takes a long time for the shipment to reach me. And this year the shipping is just to high.
|On Jan 4, 2011, paulbarden Corvallis, OR wrote:
I've bought seeds from them for several years now, via their Web site. I think their seeds are generally of high quality and true to name, but I have had one issue with Territorial, and it is a BIG issue, in my mind: they WILL sell your customer data to other seed/plant companies and you WILL get a boatload of catalogs from companies you have never dealt with. While some people won't mind that, I regard it as spamming. Apparently somewhere in the tiny TOS print there is a box to UNcheck to opt out of this, but of course, the default behavior should be to OPT IN, if desired. I didn't see it, so I got screwed.
|On Oct 21, 2010, basilandbella Valdosta, GA (Zone 8b) wrote:
Love this company. Asparagus crowns were robust and at least twice (maybe three times) the size of crowns ordered from Gurney's (that never came up and arrived covered in mold). Friendly and helpful customer service, look forward to ordering from them in the future.
|On Jul 11, 2010, EllenHolt Panorama City, CA wrote:
I love this company. Everything I have ordered from them has been consistent and flourished. I also like the fact that they ship fast, and communicate!
|On Jul 9, 2010, sherman99 Menifee, CA (Zone 9a) wrote:
Was going to order 1 pkt of cardoon seeds as this is the only company i have found to carry them. cost of seeds= $2.40 cost of shipping, for one packet of seeds= $7.50. needless to say i did not order from them. priority mail is only 4.95 and the post office provides the box. why is this company so high? first class postage would have been about 88 cents. plus the cost of an envelope. what gougers. what a rip off. they must make all their money on postage, so what does that say about their seeds?
|On Jun 28, 2010, dchu San Francisco, CA wrote:
TSC has been my "go-to" seed catalog for years. I have had consistently higher germination rates on their seed than any other source I've tried. As a gardener in coastal California my climate is conveniently similar to theirs, so I know their varieties will perform well in my area.
|On Jun 12, 2010, sfenster Pemberton, NJ wrote:
Ordered 2 kiwi plants last year - arrived quickly in good condition. One thrived, the other is struggling. Wrote to Territorial almost a year later and received refund (replacement was unavailable).
|On May 29, 2010, podster Deep East Texas, TX (Zone 8a) wrote:
Seed order placed on Sunday was shipped quickly on Monday with an email notification and rec'd by Thursday. It was packed well with another package of seeds included to "plant to feed the hungry".
|On May 12, 2010, VAgardener2 Richmond , VA (Zone 7b) wrote:
I ordered from the Territorial Seed company for the first time this year. I placed my order on April 28th, it was shipped the same day and arrived 2 days later. I was able to track the package. The seeds were packaged well.
|On May 10, 2010, fridayharbormd Friday Harbor, WA wrote:
I've had a number of orders filled by Territorial over the years, all without problem. This year, I had a number of issues and all were resolved promptly and without question. Service recovery is as important as quality of product, price, and primary service. The company absolutely delivered!
|On May 3, 2010, DANIELGOOD QUITO,
I WOULD NEVER USE THIS TERRITORIAL SEEDS.I ORDERED AN ORDER 2 YEARS AGO ASKING THAT THEY NOT SEND ANYTHING BY BACK ORDER SINCE I WAS ONLY IN MIAMI FOR 7 DAYS TO RECEIVE THE ORDER.
|On Apr 13, 2010, gretzky99 Randall, IA wrote:
Posted on March 6, 2007, updated April 13, 2010
On April 13th, 2010, gretzky99 added the following:
Territorial continues to be one of the best seed companies out there. Keep up the good work!
|On Apr 10, 2010, bmngrove Davis, CA wrote:
I have been buying plants from Territorial Seeds for about 10 years. I only purchase things that aren't available locally, and I like that they are located in the Willamette Valley, so I am familiar with the climate there. I have consistently good luck with their plants. I like being able to select a shipping date. I ordered the "Escargot" begonia this year and it arrived in very good shape and is doing well after transplanting to my pot. On the rare occasion when something doesn't make it, Territorial is very cooperative about refunding the cost of the plant.
|On Mar 27, 2010, shihtzumom Pearisburg, VA (Zone 7a) wrote:
Great prices, FAST shipping at a low cost. I received my order in less than 5 days from ordering. Free seeds, highly recommend.
|On Mar 15, 2010, stamfordgarden Stamford, CT wrote:
We ordered a variety of seeds, mulches (green, black, red), netting, and trellises. I was originally wowed by their very thorough seed catalog, which enticed me to try out their products. Not only did the products come more quickly than expected, but the prices were very fair on the products and shipping (a huge order for just $7.50 shipping!!! crazy!), and everything appears to be in great shape. I am eagerly awaiting the plants they will be shipping to me when it is safe to plant in my area, and to see how the seeds turn out once they are planted.
|On Feb 10, 2010, miss_sassy Milwaukee, WI wrote:
Posted on February 6, 2010, updated February 10, 2010
On February 7th, 2010, miss_sassy changed the rating from positive to neutral and added the following:
I'd like to update and say that we are still enjoying our garlic from our late summer harvest.
However, I have changed my comment to neutral as we had a few problems with Territorial's plant shipments that went unresolved.
I ordered several tomato plants from them and quite a few were mislabeled. I carefully labeled the plants when planting and found that the tomatoes did not fit the descriptions. I ordered 9 different varieties so that I could test which ones I wanted to start from seed the following season. I called customer service and there wasn't really a resolution or an apology. She was real nice but I hung up not feeling confident to order from them again.
I also ordered two Barbeque Rosemary plants in hopes of having a nice large plant to use on the grill. Unfortunately, it ended up being the smallest of 3 Rosemary plants I had over the summer. Customer Service recommended bringing it in over the winter since it is a tender perennial in our area. I have done so and it is still the smallest of my Rosemary plants. I felt that the catalog information was misleading as it doesn't state that it could take a few years to get so large or may not even do so in our region. I notice that the catalog literature has not changed on this plant item this year. And again, customer service did not offer any apology.
So I am on the fence about ordering again this season. I have ordered 38 seed packets from Baker Creek and Seed Savers and have a small 8 seed packet order prepared for Territorial this season. However, I know I'm going to be irritated about their high shipping/handling fee so I'm not sure it is worth it. If things had gone well with customer service with the problem plants, the 38 seeds I ordered would have been with them.
Service matters, Territorial!
On February 10th, 2010, miss_sassy changed the rating from neutral to positive and added the following:
I must say that I am very happy with Territorial Seed once again. Josh from Territorial called me and was duly empathetic and apologetic with my concerns. He made things right with me and I will be placing my next order right away. Thanks so much, Josh.
|On Feb 9, 2010, hlebear Yukon, OK wrote:
Posted on February 2, 2010, updated February 9, 2010
On February 9th, 2010, hlebear added the following:
Update: Territorial contacted me and I will not be charged additional shipping costs. Thanks!
|On Jan 28, 2010, Calalily Deep South Coastal, TX (Zone 10a) wrote:
I love this company! I use online catalogs but sometimes I just need to talk to a live person. They are always super nice. Their shipping is reasonable to me, about the same as most other good companies.
|On Jan 22, 2010, audreymarmot Annapolis,
United States (Zone 7a) wrote:
I would order some seeds but the shipping cost is too high. May I suggest to the company that they have a special shipping rate for people who just want a few packets of seeds?
|On Jan 17, 2010, redjeep hillsboro, OR wrote:
Territorial thinks it knows what should go in your garden better then you do. Note that there is no place to put "substitutions not allowed". If you know what needs to go in your garden, and chose carefully, remember to put in the comments section "NO SUBSTITutions, and i mean potatoes TOO!". In 2008/2009, I ordered in Dec/Jan, months later, when the potatoes showed up, just ahead of their planting dates, they were all the wrong potatoes. They were niether the types, nor had the mix of maturities, that I had ordered. I had ordered well ahead of the crush, I had routinly spent over $1000 a year between Territorial's summer and winter catalogs, so I was extremely mad. They had MONTHS to tell me those potatoes were not available and instead they sent generics and I was supposed to take them and shut up. I didn't. Despite the squeeks of protest from the woman on the phone, I sent them back at my own expense, because I don't have room for things I don't plan for, and I don't throw living things in the garbage - let Territorial watch them rot. This is a neutral, not negative, because despite Territorial giving itself an out with a sneaky little disclaimer about no refunds on substitutions, they did, in fact, refund the money fairly quickly. I still order from Territorial (about 10% of last year) but not onion starts (they substituted without telling me, and I did not know they were wrong until I pulled them in the fall) or potatoes, or tomato plants (spindly, tiny, I bought a seed cart and my own looked much better). I wrote this now because if you are looking for Buttes and the other potato varieties Territorial used to offer in the kitchen collection, the ones that loved Werstern Oregon, a quick search online will show you there is another place that sells all of those at the same prices Territorial used to.
|On Dec 14, 2009, Spriggin Selma, OR wrote:
Posted on May 11, 2009, updated December 14, 2009
On December 14th, 2009, Spriggin added the following:
New purchase. I ordered the 'Can of Worms' worm condo. My worms love it. They are chowing down on my kitchen scraps. I can keep it inside as it doesn't smell or drip. The previously mentioned bay laurel is continuing to thrive despite the dreadful cold spell we had recently. Whee!
|On Nov 25, 2009, RussMartin4154 Omaha, NE (Zone 5b) wrote:
If there was a rating higher than 'positive', I'd give it to Territorial Seed.
|On Jul 29, 2009, Moonglow Corte Madera, CA wrote:
The plants I have ordered from Territorial Seed Company are among the healthiest I have growing in my garden this season. The plants arrived in excellent condition.