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I saw a most unusual plant on their website and ordered it - an Escargot Begonia. The price was perfect (although shipping a little high) but had never seen it in a store before, so ordered it. Well, the shipment was sent right out, but what I got instead was a Fuschia plant. My delivery was on a Saturday and I had to wait until Monday to call them. To my delight I was told that I could keep the Fuschia plant and they would immediately ship out my Escargo Begonia. As you can imagine I was extremely delighted and thought I will definitely order from them again. I immediately did as they told me and re-potted the Fuschia and sat back and waited on the Escargo Begonia. It came within the week and all was well. NOT. It hasn't been 3 months and it appears that BOTH plants are dying. I am very dissappointed. I have never seen plants that have died this fast and both from the same company. Even with watering, the leaves have dried up on both plants like they have been in the hot, hot sun all day, which hasn't been the case. I bought another begonia at the same time from a local company and it is thriving. Needless to say, I am quite dissappointed in my order from Territorial.
I was a long time customer of this company. However I will not pay $7.95 shipping to order a few packets of seeds. Come on, Territorial Seed, become user friendly again rather than making money on shipping costs. I know for a fact that you are losing good customers and they are vocal about why they are ordering elsewhere.
On Jan 27, 2009, Territorial Seed Company responded with:
"On Jan 27, 2009 2:27 PM, Territorial Seed Company responded with:
Each year we spend quite a bit of time evaluating different ways to implement the charges for shipping, handling, and insurance. For the vast majority of our customers, the flat fee system that we use is the most advantageous for them. You can purchase one packet of seed or 1001 packets of seed and the shipping, handling and insurance fee will be the same. Furthermore, Territorial offers a wide range of gardening products, which ship at several different times throughout the season. For example, a customer could order seeds, potatoes, blueberry plants and garlic; each of which is sent out separately but are all included in the standard flat fee. You can see in this example how the flat fee of $7.50 would be a bargain.
When it comes to processing orders, there are many steps involved that add up to more than just the cost of postage or UPS fees. For us, it takes about the same amount of time and money to handle a small order as it does a large order. Our staff takes pride in shipping out orders very quickly, accurately, and with care. Your satisfaction with our products and your success in the garden are of utmost importance to us. We sincerely appreciate your business.
Have not tried seeds from this company.
They have such big shipping cost that i prefer to stay away from trying their seeds. $7.50 to have to ship some seeds, come on, people.
I have been satisfied with the seeds I have purchased from Territorial. However, I purchased a large number of tomato plants and the plants are of marginal quality at best. I have emailed the company with no success at this time. As of now, approximately 1/3 of the plants I ordered are dead, and were that way when they came out of the shipping box.
