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I ordered some bulbs and seedlings from this company way back in the early 1990's. What arrived was a sad little box of dried up things that never grew, even though I followed the instructions very carefully. It wasn't very expensive so I just chalked it up to my bad luck and did not seek a refund. I also never attempted to purchase anything from this company again...until today. I went to their website and tried to order a Golden Egg Tree, but I kept receiving an error message that the item could not be placed in the shopping cart. I gave up and then stumbled upon this site. After reading all the negative comments, I'm now extremely happy that I could not place my order with Gardener's Choice!
I ordered 6 giant tree tomato's and 6 big early's and when I finally recieved the planters and the seeds started growing ended up with 12 tree tomatoe's and 14 big early's. I have planted a garden every other year for about 14 yrs now and my garden is usually 1 acre and I usually plant 100+ tomatoe alone and always had good luck and had the neighbor's help us eat a abundance of tomatoe's and other vegatable's. I have always planted the same acre and always keep my garden area up. You couldn't ask for better soil. The big early's and giant tomatoe trees from gardeners choice all grew fine until they were 5+ feet tall and then they all drooped over looking as they were dying and the tomatoe's on the plants were small and the uglyest tomatoe's I have ever seen. After seeing thier add on tv I thought that I would try them on my year off from gardening and what a disapointment. They taste as bad as they look. Save your money and buy plants from somewere else!!!!! You will not grow thier tomatoe's like they show them on tv. !!!!
Unfortunately, I did not look for any other reviews prior to ordering my giant blueberries. So, I ordered about a dozen plants for $40 plus $8 for shipping. After about 2 weeks I tried contacting them and they had no record of my order. I finally re-ordered and they waved the $8 shipping charge. I eagerly anticipated the arrival of my blueberry plants.
When I finally recieved them, I was a bit surprised that the package only weighed a few ounces. They shipped me a dozen little twigs with 1-2 leaves on them. I planted them and they have started growing. A couple of them died already. I think they will take off, but it is going to take at least a year or two before I see any blueberries. For what I paid, you would think they would have sent some decent sized plants with some roots.
In my opinion the twigs they sent were not worth $40 or even half that and I did not have to pay the $8 shipping charge, but I would think that at least $6 of that is just pure profit.
Below is a copy of the email I sent tonight to GC. These folks should be taken to court for cruelty to plant life. They obviously care less for their plants than they do for the customers. To be fair, I will also post their reply and action to remedy.
Seriously, be careful if you order from these folks, their plants are not fit to compost.
Steve
==========================================
Dear Gardener's Choice:
First let me say that I have never seen such poor condition of shipped plants in my life. But after some TLC and patience most of the scrawny tomato specimens survived.
The "trees" you sent were not so lucky, I'm sure the spray paint you sprayed on the little twigs for ID did not help them much either.
I am very dissatisfied with the condition these plants arrived in, however I can only take issue with the 2 trees that were dead on arrival.
The weeping Japanese maple and the golden chain tree are both dead, and they need to be replaced or the money refunded. If you would like them returned or need pictures please let me know. If you decide to replace them, place include a little moisture for their bare little roots so they may live until they get here.
I mistakenly duplicated my order by hitting the back button. I called within 5 minutes and was told that nothing could be done until the order was in their system, approximately 24 hours. This was at 6:20 PM. I called at 8:30 the next morning (yesterday) and they said there was nothing could be done because the orders had already shipped. I should receive it in a couple of days. Later I received an aknowledgement email stating that I would receive it in 2-3 weeks. I called again this morning and they said I should receive it in 6-8 weeks. I don't know what to believe. Today I was billed $2.48 on my credit card for keydiscount1.com, never heard of it. It must have been hidden somewhere on their site and I didn't see it. I went to their keydiscount1.com and saw that they are one of those places that offers 50% discounts at different merchants. Not that I signed up for it but their trial membership is $1.48. Apparently this was duplicated too. If I ever do receive the product I am going to refuse delivery and dispute all of the charges. There is no way it should take 6 weeks for delivery. I can only believe that they told me it was already shipped so that they could collect shipping twice and charge me to return it. What a racket. A shipping charge of $13.90 for a 2 pound package is ridiculous to begin with. I should know that when shipping charges are more than the product it's not a good deal.
Cannot even express my rage that this company is allowed to do business. I (thankfully) only ordered three small trees, but they are WEEKS past due now, and every time I call I get a different answer..... their customer service reps are uniformly rude and slow, and they just (flat out) lie in an effort to end the call. When that doesn't work, they just hang up. There is never any "supervisor" one can escalate to, and if you ask to speak to a different department (like shipping or accounting) they will say "they're all gone for the day" (even at 2:30 on a Wednesday... they will tell you there is no more stock on the same day you received an email from them saying they are OVERSTOCKED..... their "shyster-ness" just knows no limits, trust me!
On June 10th, 2009, broomist added the following:
P.S. EVERYONE who is scammed by this company should at least send an e-mail to the president of the Hartford Chamber of Commerce at: eholland39@hotmail.com and make sure he is aware of what is going on!
I ordered and received a hummingbird vine from Gardener's choice but the item was delivered dead. I have contacted the customer service department twice without a response. This is not an expensive item but I will never do business again with a company that doesn't have time to even answer a simple email!
I like a few other people that fell for these thieves ordered one tomatoe plant that was about $9.99 , and was charged $61.85 , I have went to my bank , and will have to wait for 45 days ,but I guess that is better than nothing. I should have known better.
These guys are scam artists! I didn't place my first online order, so they emailed me with an offer for a $10.00 WalMart card. I bit... Ooops! On the last page I noticed that the shipping charge had more than doubled!
Too late, their scammy site does not have a confirm button, when you see the total, you bought the farm!
I immediately emailed them that I wanted my order cancelled. Three(!) days later I got a reply saying... Sorry!
Anyway, I am disputing it with the CC, and am complaining to the Michigan Attorney General as well.
I should have been more wary. Back to my local vendors, and Burpee, etc. No more TV ads... when will I learn?
I ordered 3 different kinds of plants from Garderner's Choice. All of them pretty much looked dead on arrival. I planted the vinca several weeks ago and it does not look like more than 3 plants out of 50 might live. The butterfly bushes were just sticks and show no signs of life since planting several weeks ago. Pretty much a waste of money. I did not pursue a refund - too much trouble to deal with for the money. Would not order anything from them ever again.
I wish that I had researched Gardeners' Choice before I ordered from them, and I have registered as a user here just so I can add my voice to the other negative reviews. AVOID THIS COMPANY AT ALL COSTS! I placed an order on May 10, and my credit card was charged on May 13. When I did not receive anything by May 20, I called customer service and found out that my order would be shipped in another 2-3 weeks. I asked them to cancel my order on the phone with customer service, and via e-mail through their website. Imagine my surprise when the plants arrived today (June 2)! I have never seen a sadder display of vegetation in my life--the six tomato plants were already dead; the "giant" blueberry bush was a 2 inch twig in a ziplock bag with a tablespoon of soil; and the strawberry plants were a tangled mass of roots in a plastic bag. I want my money back but the phone system is down!
I ordered 2 blueberry "plants" from Little Giant Blueberries online through an offer that promised a third plant free for a total of $10 plus $8.90 postage and handling For the next two weeks, I kept finding missed calls on my cell phone (which I gave as a contact #) from an out of state number that I didn't recognize. When I finally was able to answer one of the calls, it was a representative calling to confirm my order. After confirming, the rep fell into this monotone indecipherable tone. I told her I couldn't understand what she was saying. She replied that she was explaining special offers to which I was entitled. I told her that I didn't want to join anything that required cancellation or a monthly payment, and she answered that she was just describing offers I would receive with delivery. A few days later, before I received my order, my credit card was charged $2.48 for a "shopping club" - I disputed the charge. The next day I received mail from the shopping club and a dining club thanking me for my membership. I called the customer service #, and they replayed the tape of my call where you hear me declining any offers. The rep credited my account the other $2.48 that I was charged. When my blueberry plants arrived, they were three twigs (2-3 inches in height with one 1/4" sprout of leaves each) in a small clump of dirt in a plastic baggie in a cardboard box that showed postage costing 79 cents. I emailed the company to ask where my other two "plants" were and also complained about my other experience. They said they would send two more plants to me, which I have yet to receive. To add insult to injury, I realized when I planted my original "plant," it was actually three separate twigs - so apparently those were my three plants. Hardly worth $18.90! And now mysterious charges have appeared on my phone bill for some monthly telecharge fee which I've no doubt is somehow related to this whole mess. Anyone considering ordering from this company should be very, very careful. I've never had any problems like the ones I've encountered related to this order.
I too ordered from Gardener's choice. I ordered the Tomatoe Tree on line. The site looks to be a quality site. I went to check out and a offer popped up asking if I wanted a particular plant in addition to my order. I pressed no, and another one popped up. "No", and still another, and so-on. After no, no, no, no, a pop up came on that said free seeds. Just click and you will receive them with your order. Ok ok, just get me to check out. What do you know? It was time to check out, however, no total. I continued to check out, and after I entered my creadit card number, and clicked continue, the sale came up with "$15.00 shipping for the tomatoe tree, and $15.00 S&H for the "free" seeds. $40.00 for a lousy tomatoe tree. I immediately called the so-called customer service line, and spent 25 minutes on hold, and never spoke to anyone. I lost my pacience, and emailed them stating to cancel my order. Today I received a box in the mail from them. All seeds. No plants. The web page specifically says plants will be shipped when seasonally appropriate. News flash! Seeds don't have to be shipped when seasonally appropriate. Lies, lies, lies. I called my creadit card company and challanged the charge. They are going to pull the payment back. I have returned the shipment registered mail so I have documentation that htey have received them.
Orderd Tomatoe tree ,, received them in about two weeks... Just like the other comments poorly wraped ,, but they did come up.. and haven't grown since the first week..over a month now..
Ordered hybrid grass a month ago and have not received them nor have I received any notice as to why they have not sent them
I ordered 10 Royal Paulownia trees. They are supposed to grow so fast you need a yardstick to measure it's growth in feet from week to week. What a joke! Plants arrived shrink wrapped and dry as a bone. They are supposed to be trees but are a green stem and only 4 to 6 inches high if that. I planted them right away in good soil. Within three days 7 of them turned black and were dead. They don't answer their e-mail and you can't get through to customer service. It's either busy or you just get disconnected when you push the "0" for help. Everyone need to report them the the BBB. They are ripping people off with false claims and not honoring their "guarantee" Buyer BEWARE!!!!!
Never waste your time with this company. I bought multiple plants to be shipped to my mother for mother's day. The website indicates that plants are shipped in accordance with their correct planting season. As it was a gift, I attempted to contact the company to see when my plants would be shipped so I could let my mother know. After sending MANY emails to their customer service department and getting no response, i was finally able to speak to someone on the phone after calling multiple times. The lady could see my order but could not confirm when it would be sent. She said it 'probably has already been sent' but said they kept no log of these things and refused to let me speak to the shipping department. She then hung up on me and said if my plants do not arrive in a week that they'll refund me my money. This company is clearly a scam. DO NOT BUY FROM THEM! My plants have still not arrived and it has been over 2 months since I made my purchase. This company needs to be reported (as I intend to do) to the BBB and closed down.
On March 22, 2009 I ordered 36 tomato trees from Gardner's Choice and I got them a couple weeks later...I opened a postal package with the 36 small cardboard containers (I thought I was getting growing trees, and I assumed that because of the high shipping cost), but was I ever wrong! ...The company charged me $25 for shipping and the postage was only $2.50....They were shrink wrapped...I immediately started watering them lightly every day and 7 of them started growing, but soon died, and NONE of the others ever started growing! I have sent emails and called them on the phone numerous times with absolutely NO response! In my opinion, they are a JOKE! They should be put out of business!
I placed orders in the past with them and most of the plants were dead on arrival ,never grow, I will never buy plants again from this place. Shame on them, people must go to US Post Office to see if they can file complaint for Mail Fraud. We do receive theirs catalogs by mail and all the product are guarantied by them.
I orderd the giant tomato tree by phone from an AUTOMATED line. It was so confusing, it kept asking over and over things to buy..."special offers" as they put it. I kept pushing the button for no, and it went on and on. When it was done, I never got a amount it would be or a chance to confirm my order etc. So I had no idea what was going to be charged to my checking acct. When my order came just 2 weeks later...I had 15 giant trees and 15 earl girl tomatoe plants! All it was were the little peat pots with the dirt falling out and who know how many seeds!For what I thought I ordered I figured about $40......My bank called to inform me I was overdrawn...I knew exactly why....this company charged me $79.95! Which caused me a $45 overdraft fee. So technically it has cost me $125 for what I thought was 2 orders. The instruction for planting we very poor...got no invoice to see how they came up with their price...not even a phone number. All I can say is I better have tomatoes coming out my ears! Will never do business with them agai or an automated system.
On May 14, 2009, libmeister53 Ponca City, OK wrote:
My plants arrived dead and dying. I emailed the company three times over a period of several weeks and got no response whatsoever. Today I filed a complaint with The Better Business Bureau. The BBB shows 708 complaints but still gives them an A+ rating because they DO respond to the Better Business Bureau. So folks, if you got ripped off like I did, complain to the BBB and you will most likely be offered some time of resolution.
I bought 4 lemon grass plants and 1 empress tree (which don't look like a tree looks like a weed) and ALL 4 were dead when they arrived in my mailbox They were in a box with baggies on them and looked pathetic for what I paid!!! I will NEVER shop with Gardner's Choice again!!!
To begin with, I only ordered one set of tomato plants from an automated system and the company charged my Bank Account $61.85. I called and complained and the company told me that the order came through as 3 sets and that they had already been shipped. Ten days later the order came in my mail. There was 5 sets of tomatoes and they were only seeds in planter cups. For that price they should have been plants ready for the garden. I am disappointed with your advertising and will be surprised if I ever have a tomato.
I was a fool fell for it back to back.
Ordered the tomato trees and big earlys without realizing it was for the nursiery seed packs waste of over $60.00 for 30 half empty planters as half the dirt was in the bottom of the packageing. Poor packaging there fault not reading fine print my fault.
Got there catalog with the wasted dirt and made sure i read live plants before ordering again for $115.00 for plants and tree's. Got the e mail with tracking # and 2 days later ups picked up the packages from gardeners choice. Tracked the packages and on friday found out they were only 50 miles from me but the delivery day would be the following Wedensday. So I called ups and they said they were shipped standard ground plus 2 days something I have never even heard of and I ship with ups eberyday for 20 years. But the plants and trees did arrive on Wedensday and the plants were all yellow and slimmy and wilted in there box, the tree's were all dried out roots and all in there box.
plants egg tree best looking out of the bunch, big jim peppers fair for a week in a box, mammoth onions wilted and slimmy, zooming zucchini half were ok, watermellon bush 1 nice plant out of 6, 15 plant garden cabbage,broccoli,cauliflower they sent 3 extra plants but all were yellow and nasty. tri star strawberries very small but should make it next year if not this year.
Box of tree's hotel giant blueberries 2 inch twigs, little giant blueberry again 2inch twig. Strawberry tree looks like a dead twig with no root system, cherry hedge row 2 12 inch twigs and 1 4 inch broken twig, black berries twigs again. grape vines drid out they once had buds but so dry when they arrived dont know if they will come back. Of all the tree's the only thing I have any hope for is the grape vines as they were the only thing that looked like it had buds in the last year everything else looks as they were pulled and packed for last years orders and just held over and shipped as kindling for fire starting this year.
I also ordered Blueberries and Raspberries from Gurneys this year, from them got healthy 12 inch plants with leaves and flowers within 2 weeks raspberries with buds and leaves starting already, came packed with moist shrededd news paper to keep the moist for shipping.
For now on will stay with gurneys and burpee seeds.
I ordered the tomato tree. It finally arrived and it was dead! I emailed the company and never heard back from them. I would never reccommend this company or use them ever again. Thank goodness I only lost around $15. Buyer beware! They are ripping off America!
I ordered the basic $10 deal and when my credit card statement arrived the amount was $61.85.
On a conference call with Gardener's Choice and the credit card dispute department, the gardener's choice rep agreed to cancel all charges if I refused the shipment.
I refused the shipment but the post office trail shows no arrival at gardener's choice.
I believe there is something dishonest going on.
Gardener's choice may have been doing the scanning and discarded the shipment.
I have the refusal receipt from the post office.
I am complaining to:
FTC
USPS
a US senator I went to high school with...Kay Bailey Hutchison
multiple online complaint sites
craig's list
many many many blogs blogs
I am retired and have plenty of time.
Online I saw many complaints from people who got fouled up with the telephone order and was billed $60+ instead of $10.
I want my $61.85 back!
There are several complaints like mine. I wanted the $10 deal and got the price boosted to $61.85
My 85 year old father recently purchased $132. worth of tomato plants by check. We opened the box when they arrived to find poor root stock some with no leaves. In addition he was shorted 24 plants. My attempts like those of others to find anything that resembles customer service has been futile. Emails phone calls and no responses. I intend to file several complaints with the BBB and to contact the Attorney Generals office. This company is a rip off and should not be allowed to do business. Unfortunately they use UPS if they had used the Postal system complaints could put them out of mail order business for sure;.
On Apr 14, 2009, irategardener Covington, VA wrote:
This is the worst email order that I have ever made! The website is totally unfriendly. Making the order is a chore because of the poor website. Once the order is placed, you can't get in touch by phone or email. Finding the place called status of order is easy - but then you get nothing. You call the number and wait and wait and wait, and then you get a dial tone. After several weeks, you finally are allowed to actually see something that indicates the status of your order. It says your order has been shipped. Several weeks later, you get an email from UPS that says your order has just shipped,and then that it has been delivered. Guess where it was delivered - another address which turns out to be the post office. The only telephone prompt that will answer is the one to place an order. They will give you no information and tell you that you must call customer service who will not open for another 1 1/2 hours. We are about to go on vacation, and still do not have our plants. Getting in touch with this company is impossible - never again will I order from Gardener's Choice.
On Apr 9, 2009, mrstireguy Black Canyon City, AZ wrote:
The website to order from is confusing. They ask the same question many times and when you think you have ordered the $10 version a window pops up, thanks you for your order without a chance to confirm. Then you look at the total of the order and now it is $60. I emailed of the misunderstanding, no reply. I received the product in a timely fashion but soil was tossed about in each pkg. I went ahead and set them up as instructed. Several did not sprout at all, some shot a small sprout and died, and a few lasted a week longer and then died. I hcall the customer service number to try to get replacements and I am prompted to push numbers but when I do I am diconnected. Three emails later still no response from company.
On Apr 6, 2009, YourSolution West Richland, WA wrote:
My grandmother ordered from this company and had similar complaints as many of you have listed. She tried to return the order and asked for a refund which never arrived. I helped my grandmother get her "refund" by doing the following: if you ordered with a credit card (even if it's just a debit card) call Visa or MasterCard (or which ever card you used) and tell them you want to file a claim. They will ask you what happened and you need to explain to them that you were not satisfied with the product and the company is not working with you to obtain a refund. They will likely send you paperwork to fill out and sign. When you return the paperwork to the credit card company, they will take steps to contact the company on your behalf, if the company does not comply, Visa, MasterCard, etc...will "take" the money back and refund it to your card. It generally takes about 30 days, but the wait is better than not getting the refund! (Often times, when a company is contacted by the credit card company they rush to issue you a refund so they do not endanger their ability to accept credit cards.)
A couple of weeks ago my husband and I saw the info-mercial on TV and decided to get online and order the Giant Tomato Tree. So we got online and ordered the tomatos and some peppers. When all was said and done we ended up with 30-40 misc. items and an ending price of 67.00. We did not want this entire order and did not want to pay the price so the next morning I called and tried to cancel or make the order right. They told me that the order was already on the truck and would be here in 7-10 days. I was told that I could send the entire package back if I wanted my money back. So I waited for the order to come. When I saw the small box I couldn't believe how so many plants had fit inside. As I opened the box to my suprise there were tons of planters with only dirt inside. Where were the plants. We had just spent 67.00 on seeds. I called and wanted to know where my plants were. Everything said it would be plants(magazine, TV, web-site). When I told the man on the phone that I didn't receive plants he just said "that is how they come." So dealing with what I had I did what the instructions said and after two weeks there was nothing. We decided to dump a couple of them out and investigate. There was nothing!!!!!! but dirt. I packaged them up and decided on Monday to call and get my money back. I talked to a nice man who said he would refund my money to the credit card within 3-5 days. I wanted to know where to send the dirt filled containers back to and he said to keep them. If these were real seeds then wouldn't they want them back?? I guess we'll see if I get my money back.
Placed 2 orders each stating $7.95 shipping charges. Received one small item from each order(in 2 boxes) and was charged $9.95 shipping for one box and $14.95 for the other. Could not get through to cust serv on their web site(timed out repeatedly), was disconnected each time I pressed #2(cust serv) when calling them..Nor do they respond to emails. I have reported them to Consumer Reports. I agree with others that this company should not be in business.
On Mar 31, 2009, 1rockymom1 Beavercreek, OR wrote:
I have had a similar bad experience with Gardener's Choice as the other responders. I only wish I had read "Dave's" before I ordered from them. Their lack of availability either by website or phone is totally reprehensible and they should not be in business. Reporting them to BBB is probably useless. I thnk the idea of a class action suit may be the only solution. Does anyone out there have any idea how to go about this?
On Mar 25, 2009, twinacres Desert Hot Springs, CA wrote:
I ordered the tomato tree, and Topsy turvy tomato hanger. I received dirt in a box, crushed peat containers and couldn't find any seeds; and flower bag hangers.
I called got hung up on, called back thinking at that time I might have gotten disconnected till I read the reports. The next person said it wasn't their department; and I would have to find the complaint department on my own; she could not transfer me or give me their number. After reading I am glad I only spent $34.50 I was tempted to buy more with economy being so bad so I could give food to my neighbors. This company is BAD NEWS. . . . . . .
Any body know a good attorney; we all could have a class action suit.
It is just being taken; this is almost as bad as AIG's CEO and their bonus with taxpayer money.
Thanks
I had tragic results ordering from Gardener's Choice. I ordered one tomato tree from their automated computer, but it sent 6 orders and hiked the price up to about $65!!! A huge rip off!!! Instead of plants they sent seeds in planters which looked about like two egg cartons partially crushed upon arrival. Very irresponsible. I called them and got very lackadaisical response after waiting 20 minutes or more. I put a dispute in on my credit card on them. Will contact BBB. Their TV Infomercial is a SCAM. Where's Uncle Sam?!? He should put them OUT OF BUSINESS!!! NOW!!!
On Mar 23, 2009, litlbitmorluv Seabrook, TX wrote:
At the risk of seeming redundant: Gardener's Choice STINKS!!!!! After "timing out" umpteen times trying to track my order, I called and called - finally talked to a person who was rude and just outright nasty. Today I called the number I found on this site and spoke with an actual human (Elizabeth) who possessed a triple-digit IQ and a civil attitude, who promised to cancel the order - which I'd been assured last week was already shipped. I will dishonor the charge to my credit card and I so wish I'd seen all these comments before attempting to business with this firm. I have little confidence that the transaction will be cancelled from their end. I advise all and sundry: NEVER NEVER NEVER do business with this company. They are the gardening equivalent of MapQuest, which I'm convinced is the spawn of Satan. But that's just me.
On June 14th, 2009, litlbitmorluv added the following:
I contacted the BBB in Michigan, where they are from - get this: they are rated A+!!!!! Yes, the BBB acknowledges, they do get a lot of complaints but almost all are resolved to the customer's satisfaction. In fairness, after my complaint was filed, they refunded my money. SCAM? Hmph! They would have to upgrade to be a scam. They're now advertising on TV in my area (south Texas) and it is now my intention to contact the TX BBB, the Attorney General, USPS, and anyone else I can think of. As said in an earlier post, I have plenty of time and I'm more than a little miffed: if they don't plain set out to rip off gardeners, then they are legally stupid. Personally I think it's the former.
Bottom line: if they ripped you off, PLEASE report your complaint to the BBB in their area. Enough complaints to the BBB will (a) get your money back and (b) hopefully put them out of business.
I placed an order online for three items on Janurary 29. I live in South Texas, so I expected my order sometime in early March. Today I checked with my credit card company and the cost of the order had not posted to my card. I assumed that the order had not yet shipped. I went to their web page to check on the status of my order. The page is inoperable, kept timing out. So I called the company. After 30 minutes of being told someone would be with me shortly, I hung up.
Now after seeing all these negative comments, I am ensuring that my credit card company does not accept the charge should it come in later.
Does anyone have negative comments regarding "Gardener's Supply Company??
March 22, 2008 I ordered the set of 3 Giant Tree Tomatoes w/ free 3 Big Earlys and 3 Indoor Tomatoes w/ free 3 Sugar Baby Tomatoe Plants. I waited and then checked my order status which their web site said they would ship all orders in time for the proper planting time. So, I waited. Finally several months later I called and was told I must be lying because All of their orders are delivered and all of their customers are happy. The customer rep. inferred that my order would be re-shipped. Here it is nearly a year later and still no plants. I just tried to phone them but kept getting cut-off. I E-mailed them about my unhappy customer relationship. Now I'm going to file a grievence with the Texas State Attorney Generals Office. I wish I had read the On-line reviews about this company before I ordered. They are the First to RIP-ME-OFF.
I will never do business with them again.
The worst thing about this company that I experienced was the long delay in shipping. While i ordered the tomato plants in april, they stated that they will ship them when appropriate for my growing season. By the end of may, I received these cheap cups with soil and seeds in them. They did not clearly state whether or not I would be getting plants, and they apparently shipped seeds. with the growing season already going, I had to start these seeds and have them grow outdoors, but they were already at a size disadvantage versus the other tomato plants that I had bought from a local greenhouse. of the ~12 "plants" that I bought 2 of them actually made it to full size tomato plants. they were not anything special either. I did not see any credit card charge problems in my order despite what other complaints are. Despite the delays and getting seeds so late in the season, all that they gave me as "compensation" was coupons for 2009's plants. I dont think I am going to order from them again and I strongly recommend that noone else does.
