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Posted on March 29, 2011, updated April 7, 2011
Posted on March 26, 2011, updated March 29, 2011
I placed a small order on February 21 and have not received it yet. It has been almost 5 weeks. I have emailed them about 5 times with no response. When you call, the phone is usually busy but I was able to get through last week. I called right at 8:00 am and a lady answered. I gave her my order # and she said that it would be going out that day. I live in Texas and mail is usually only 2 - 3 days at most between cities. Still no seeds. If they were honest about being behind on orders, I might do business with them again. If they can't at least be honest, respond to emails, answer their phone, etc., I think that I will do business elsewhere in the future. I'm really disappointed with them. I would suggest looking around for another vendor before buying from Willhite Seed
On March 29th, 2011, rwmcdaniel changed the rating from negative to neutral and added the following:
The Operations Manager for Willhite called me today to explain that they were behind and that my order had been sent to the wrong address. He assured me that a replacement order would go out tomorrow. He seemed to be sincere, so I am accepting his word as the truth. I am hoping to get my order within a few days. I will provide another update at that timeOn April 7th, 2011, rwmcdaniel added the following:
I received my seeds two days after talking to the Ops Mgr. He shipped them UPS next day at no extra charge. It was a small order, so they probably lost money on it. He was very nice and explained that after the middle of February they started falling behind on their order processing. Once that happened, everything snowballed. They were spending a large amount of their time responding to customers that hadn't received their orders yet, causing them to fall further behind. He said that the best time to order is in December or January. My guess is that their order processing is not automated enough to be able to handle the sudden rush of business that occurs in February and March. The disappointing thing is that they don't respond to email and you can't get through to them on the phone either. I only got a response after I emailed the trade groups that they belong to and explained my situation. I got an immediate reply from both of those groups and a call later that day from Willhite. The trade groups are listed on the Willhite company information page of this website. If you don't get your seeds and you still don't get a reply after a while, try emailing the trade groups. Having said all of this, I will try again next year, but I will be ordering in December. Good Luck...
Posted on March 9, 2011, updated March 12, 2011
Placed an order with these guys 2 months ago. My card was charged the same day. 10 days went by, no contact from the company what so ever. I contact them 3 times, no reply! After the 4th time, someone got back to me with a note "We are running behind on orders" and my order would ship soon, no apology. Well I finally received my order 5 weeks after I placed it and 1/2 the order was missing. No explanation, nothing, not even a note with the order. I contacted them a couple times about my order. No reply! This company is so unprofessional and customer service is nonexistent. My first and last order to these guys!
On March 12th, 2011, pepperpro changed the rating from negative to neutral and added the following:
Finally received the rest of my order. 2 months and 2 weeks after the order was placed.
On Feb 3, 2009, MarkP Missoula, MT (Zone 4a) wrote:
Always have had good experiences with Willhite!!!
On May 5th, 2009, MarkP changed the rating from positive to neutral and added the following:
.....except this season. Absolutely NO communication! Internet-NO! They sent the order, slowly, and three seed packs were missing with no explanation. Write a letter asking about missing packs and receive a notice that credit card was credited and seeds out. Neutral because in the past, had no problems.