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Comments regarding White Flower Farm

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  Feedback History and Summary  
168 positives
79 neutrals
127 negatives

Comments:

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RatingAuthorContent
Negative cbrundage
(1 review)
On Oct 30, 2012, cbrundage Raleigh, NC wrote:

My niece ordered a lavender plant to be sent to me as a gift. When it arrived, the box was damaged, the pot inside was broken into several pieces and the plant damaged. The apartment office it was delivered to took a photo of it which I sent to the company along with an email. I received a terse reply saying a replacement would be sent. It has been a week and I haven't heard anything. I will wait a little longer and then call them and ask them to refund my niece's money.


On Oct 30, 2012, White Flower Farm responded with:

"On Oct 30, 2012 10:18 AM, White Flower Farm responded with:

Dear Customer,

We are very sorry to hear your original gift arrived damaged and of your disappointment. Upon checking your order, the replacement gift plant shipped on 10/24/12, the day after you reported the problem. I tracked the UPS package, and according to their website it is scheduled to be delivered by the end of today. Below you can see the actual UPS tracking number & delivery information.

Track #: 1Z0345330378738538
Scheduled Delivery Updated To:
Tuesday, 10/30/2012, By End of Day

Please let us know if we can be of further assistance.

Sincerely,
Customer Service
Custserv@whiteflowerfarm.com
"


Positive nancyelatimer
(3 reviews)
On Oct 25, 2012, nancyelatimer Union City, TN wrote:

I bought 50 bulb cages and then another $450 worth of plants and bulbs. Everything was expensive but top notch. The plants arrived in amazing shape--hard to believe they were shipped. I wish the price was lower but the quality it truly amazing.


On Oct 25, 2012, White Flower Farm responded with:

"On Oct 30, 2012 10:28 AM, White Flower Farm responded with:

We are very happy to hear how pleased you were with the quality of bulbs & the bulb cages. A protracted discussion with our partners at UPS has resulted in meaningful discounts in the cost of our shipping service, bringing down the delivered price of every item in our Holiday catalog.

Thank you for sharing your positive experience. We look forward to serving you in the future!

Sincerely,
Customer Service"


Positive combien
(8 reviews)
On Oct 16, 2012, combien Seattle, WA wrote:

Today I received the first order I placed with this company. I ordered a Philadelphus Snow White Sensation and could not be more pleased. Through the years I ordered many plants from many different companies and have never seen a more carefully packaged plant. The shipping and handling charge is a bit more expensive than some other companies, but I rather pay more and receive an excellent plant. Not a twig was broken. I will definitely order more from White Flower Farm.


On Oct 16, 2012, White Flower Farm responded with:

"On Oct 30, 2012 10:29 AM, White Flower Farm responded with:

Dear Customer,

Thank you for sharing your positive experience. A protracted discussion with our partners at UPS has resulted in meaningful discounts in the cost of our shipping service, bringing down the delivered price of every item in our Holiday catalog.

We look forward to serving you in the future!

Sincerely,
Customer Service"


Negative BlueJaguar
(1 review)
On Sep 6, 2012, BlueJaguar Fall City, WA wrote:

We are very disappointed with our order and service from WFF. We received a gift certificate, and this was our first order. We ordered the 'casa blanca' lilies and the 'border of red' daylily mix (and a few other plants). When we received the bulbs, we dug a new bed and planted all of them along our walkway. When the flowers started opening, there were no casa blanca lilies at all. We had some solid orange and some combination orange and white lilies. The red daylilies appear to be okay.

I submitted a comment to WFF using the link they provide on their website. I explained was disappointed because we did not receive what we ordered. I attached pictures of the blooming flowers showing they were not casa blanca lilies. I also provided my name and customer ID.

It has been well over a month and we still have not received a response from the company. I am disappointed that I did not receive what I ordered and that they did not follow-up on my customer comment submitted through their own website.


On Sep 6, 2012, White Flower Farm responded with:

"On Sep 7, 2012 10:44 AM, White Flower Farm responded with:

We are sorry to learn you were not shipped the correct variety of lilies. We have reviewed the history of our customer service emails and power reviews received over the last two months and have not found a record of an email concerning this issue. As we very much wish to rectify this situation, please contact us at your earliest convenience at custserv@whiteflowerfarm.com or by calling 800-503-9624. The Call Center is staffed Monday-Saturday, 9:00-5:00 EST.
White Flower Farm
Customer Service "


Negative Carolfizer
(1 review)
On Jul 6, 2012, Carolfizer Weston, MA wrote:

I ordered bulbs on July 1 and within a day I received email the bulbs were being mailed. I inadvertently ordered spring bulbs. After 4 emails and one conversation I was told that I could plant bulbs now, in the spring or in the fall. I repeatedly was told that I had ordered the bulbs and no, no one realized that it was an error. I am returning the bulbs and cancelling my fall order. Wff rep could care less about my business.

Carol fizer


On Jul 6, 2012, White Flower Farm responded with:

"On Jul 9, 2012 9:08 AM, White Flower Farm responded with:

Dear Ms. Fizer,

We apologize for the confusion. I looked up your order and the Strawberries & Cream Lily Mix is available for spring & fall shipment. If you would like to have them shipped in the fall, we can certainly do that for you. You can contact us at 800-411-6159 or custserv@whiteflowerfarm.com

Sincerely,
Customer Service"


Negative Inforapenny
(1 review)
On Jun 29, 2012, Inforapenny Ypsilanti, MI wrote:

I'm a new gardener, and this was my first purchase from White Flower Farm. It will also be my last. I bought four plants in "3-inch pots"--one of them a very showy Eryngium planum Jade Frost. They arrived, on a day when the temperature here was 102, in a plain UPS box (no notations of "live plants" or anything on the box) in terrible condition. The Jade Frost had three dead leaves on it (the soil was completely dry and hard) and the plant itself was one inch high, with two tiny leaves on it. The other plants all had long, tangled roots extending out of the bottoms of the pots--roots that will have to be cut, causing stress to the plant. Those plants are about two inches high. There is not a flower or flower bud to be seen on any of the plants.

For this, I paid $83.

My understanding is that plant pots are measured across the top--as the diameter. These pots were NOT 3-inch pots.

I thought I'd be buying something special, based on the company's reputation. The joke, sadly, is on me. What I bought was something that my local nurseries would never think of selling.


On Jun 29, 2012, White Flower Farm responded with:

"On Jun 29, 2012 9:26 AM, White Flower Farm responded with:

Dear Gardening Friend,

We are sorry to hear about your experience. The plants are guaranteed to arrive in good condition, regardless of the temperatures. We will gladly issue a replacement or refund if you are not happy with the quality of our plants.

As this is the time the ‘Jade Frost’ Eryngium would be in bloom, it may have been pruned back because the bloom stem would not have survived transit. It will not dramatically stress the plants if roots needed to be pruned back, however it would have been better if the pot had be cut so the roots could have been removed intact.

We do not guarantee blooms on any of our perennials when they are shipped or even the first year they are planted. We cannot ship the same size plants that can be purchased at local nurseries because plants of that size cannot be shipped to arrive in good condition.

I am not sure why the box wasn’t marked live plants - all of our boxes marked that way.. We will look into that promptly.

The notation of 3” pot refers to the amount of soil the pot holds and this is standard for the industry. The diameter of the pot may vary slightly from 3”.

Please feel free to contact us at custserv@whiteflowerfarm.com or 800-411-6159 so that we can issue you a replacement or refund. We want you to be successful with our plants and we stand behind our guarantee.

Sincerely,
Customer Service"


Positive trjonas
(2 reviews)
On May 19, 2012, trjonas Charlotte, NC wrote:

This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under Gurneys on this website.) I had positive experiences with both companies.

RASPBERRIES

I ordered one raspberry variety from Gurneys, and one from White Flower Farms. The raspberry bush from Gurney's sprouted right away and is doing marvelously. The raspberry bush from White Flower Farm took a few weeks but is beginning to sprout leaves now.

TOMATOES

I wanted to try three different heirloom tomato plants this year and wanted to be able to choose each variety. Gurneys didn't offer such an option so I ordered from White Flower Farms.

Unfortunately the plants arrived about a week before I could plant them (impossible to plan since they just say the plants will be sent at the right time - no specific date), so I followed the instructions on what to do with the plants in the meantime.

Two did just fine and are now flourishing in the garden. One went rapidly downhill while still in its pot and by the time I knelt down to plant it, it literally came apart in my hand. I called the company and asked if I could split the cost of a replacement plant with them since it wasn't their fault I couldn't plant it right away, but they wouldn't hear of it; they sent me a new plant at no charge, and it arrived in perfect shape and is now flourishing in the garden.

TOMATO CAGES

I ordered four strong tomato cages from Gurneys (they only come in sets of two) and though they were quite a bit pricier than your average tomato cage, they're also *quite* a bit sturdier than your average tomato cage. They look great and were worth the extra cost.

TOMATO AND RASPBERRY FOOD

I ordered tomato and raspberry food along with a tomato blossom rot prevention product from Gurneys, and they arrived promptly as did the other items in my order. It's too early to say how they'll perform, though.

SQUASH

I ordered zucchini and summer squash plants from White Flower Farms, and a winter spaghetti squash seed packet from Gurney. (A plant wasn't available.) The zucchini plant arrived broken in a box with other plants that were perfect, and White Flower Farms immediately sent out a replacement free of charge. It and the summer squash are both doing great. The winter squash is also doing great; it germinated and grew faster than I would have thought possible.

YELLOW PEPPER

I ordered a yellow pepper plant from White Flower Farms. It arrived quickly and in perfect condition, and is flourishing in the garden.

SWEET POTATOES

I ordered sweet potato plants from Gurneys. They were the last to arrive of my order but they kept me informed so I wasn't left wondering. Of the 12 plants, a few were quite vigorous and a few were almost dead. I planted them all and so far about 9 appear to be healthy. They haven't been in the ground long, though, so the others could still come back.

HERBS

Here my experience differs between Gurneys and White Flower Farms quite a bit. I wanted to order plants but in many cases they weren't available, and so I had to order seeds instead. This was the case with green onions, too, which I ordered as seeds. These were my orders:

Gurneys:

- French tarragon plant
- Green onion seeds
- Basil seeds
- Dill seeds

White Flower Farms:

- Oregano plant
- Thyme plant

White Flower Farms: the oregano and thyme arrived in perfect condition and are doing great.

Gurneys: my order arrived quickly. The French tarragon plant didn't look all that strong, but I figured once it was in the ground it would perk up. It didn't; instead, it weakened every day until it was dead despite special care and attention. I bought a new tarragon plant at a local nursery to replace it. The seeds were even worse. The basil and dill seeds failed to come up at all, and I planted *many* of the seeds. (And I did follow the instructions!) After 3 weeks I finally dug some of the basil seeds up to see if there was any activity, and there was none. Just dead seeds. Of 12 green onion seeds, only 3 came up. I looked at the packets and there were no dates, so I wonder if I was sent seeds that were years old, especially when I compare how fast the winter squash seeds from Gurneys came up. So, I bought herb plants at a local nursery to replace the Gurneys no-shows.

White Flower Farms herb score: 100%
Gurneys herb score: 0%

That said, I didn't call Gurneys to ask them to replace the plants, as I was at the local nursery with my husband anyway and it was easier and quicker to just buy the plants there. Gurneys may have gladly replaced the plants if it had known of my experience.

Overall my experience was positive and I would order from both companies again. I did feel White Flower Farms had an edge in that I felt like I was dealing with a smaller business and real human beings more so than with Gurneys, and they also had more live plants in the fruits and vegetables I wanted (rather than seeds), but on the plus side, Gurneys offered better specials and they sell some nice extra items like the strong tomato cages.

Positive IL8900
(2 reviews)
On Apr 20, 2012, IL8900 Evanston, IL wrote:

I have been buying flower bulbs from White Flower Farm for over 20 years. Every bulb that I have received from them has come in excellent condition and has bloomed successfully. I especially love their wonderful tulip selections, daffodils, and alliums. My favorites are the Marit and Blushing Lady tulips, and Best Seller and Carlton daffodils. They were all were beautiful in the spring garden. I also have had wonderful results with the Gladiator, and Cristophii Alliums in my garden. I look forward every season to their beautiful photos in their catalogue. I don't buy perennial plants from them because I have wonderful garden centers nearby. They are not the cheapest company but I have been impressed with the quality of their bulbs and how they were always delivered on time for planting in the fall.

Positive pinballer3
(2 reviews)
On Apr 14, 2012, pinballer3 Brighton, CO (Zone 5a) wrote:

I ordered two Hosta varieties for spring shipping. The plants were well packaged and very healthy on arrival. I used a gift certificate for the purchase and had no problems.

Negative acddemilner
(3 reviews)
On Feb 25, 2012, acddemilner South Bend, IN wrote:

I recently subscribed to Country Gardens magazine and was offered a $ 25 merchandise credit with White Flower Farm. I tried to order merchandise from them over the Internet but was denied the credit. I asked two friends to try and they were not successful either.
Now that I look on Dave's Garden, there are a lot of negatives re White Flower Farm. Has anyone else encountered this?


On Feb 25, 2012, White Flower Farm responded with:

"On Feb 27, 2012 8:18 AM, White Flower Farm responded with:

Dear Gardening Friend,

We apologize for the inconvenience you experienced when you tried to redeem your credit. When placing a web order, the credit is not applied to the balance until the order is completely processed. If you would like to contact us to obtain your customer number & actual credit number, please do so at your earliest convenience at 800-503-9624 or email us at custserv@whiteflowerfarm.com. However, it is not necessary to have these numbers to place your order. I assure you if you have a credit, it will be applied.

Sincerely,
Customer Service
"


Negative srvadt
(5 reviews)
On Feb 11, 2012, srvadt Smyrna, GA wrote:

Posted on April 23, 2011, updated February 12, 2012
I wanted to plant some Helleborus for my wife. In order to get all the varieties I wanted, I ended up buying from 3 different online vendors. Most sold them for $20 each, including WFF. One had an internet special for $10 each.

WFF plants arrived 2nd out of the three. They were little tiny potted plants about two inches high and two inches in diameter. The leaves were brown on the edges. When I took them out of the pots the soil was TEEMING with pill bugs - literally dozens.

The plants from the other companies were about 6-12 inches high and 8-12 inches in diameter and very healthy. No pill bugs.

I just planted them so it is too soon to tell how they will work out in the long term, or if I have just infested everything with their pill bug, but by comparison, I have to give a negative rating.


On February 11th, 2012, srvadt added the following:

Update Spring 2012: The tiny plants never grew larger. They did stay alive and green through the fall, but over winter the leaves turned brown on the edges and are now dead. My other hellebores are doing well.
On Feb 11, 2012, White Flower Farm responded with:

"On Apr 26, 2011 8:57 AM, White Flower Farm responded with:

We regret that there were pillbugs in the soil of the Hellebores that you received from White Flower Farm. While we do try to avoid the use of pesticides as much as possible, these pests should have been noticed and eliminated before the plants were packed for shipment.

The plants themselves are sent in 3” pots, as noted in our catalogue. While small, they are in prime condition to start growing at once. Should you be unsatisfied with their progress at the end of the summer, please let us know so that we may make restitution. You can contact us directly at custserv@whiteflowerfarm.com or 800-411-6159.

Sincerely,
Customer Service

"


Positive Hydrangeagrwr
(1 review)
On Feb 3, 2012, Hydrangeagrwr Columbus, OH wrote:

This was the first time I ordered from White Flower Farm, and I purchased jasmine. I was a little put off by the price at first but understood when the plant arrived... It was extremely healthy and full of blooms. Well worth the money and came on time for holiday delivery. Based on the jasmine, I decided to place a second order for an amaryllis. I was very surprised at the size of the bulb! Largest I have seen and put the grocery store bulb to shame. I look forward to the bloom which should be any day now!


On Feb 3, 2012, White Flower Farm responded with:

"On Feb 13, 2012 7:55 AM, White Flower Farm responded with:

Thank you for testimonial on your first experience with our company. We appreciate feedback & encourage customers to post product reviews on our website as well. You can also include a photo of your amaryllis blooming to show its spectacular performance!

Thank you!"


Positive bsharf
(8 reviews)
On Jan 24, 2012, bsharf Palm Coast, FL (Zone 9a) wrote:

Posted on January 31, 2009, updated January 24, 2012
I've ordered Amaryllis bulbs for several years. Have been happy with the overall quality and correct labelling. I've had minimal problems with rotten bulbs, which were immediately replaced with a call to their customer service department.


On January 24th, 2012, bsharf added the following:

I am very pleased with the quality of customer service. Two weeks ago, year I had a problem with one Amaryllis bulb in a large order. On calling WFF, I was immediately offered a credit, on that bulb, for a future order.
Negative tealheath
(1 review)
On Jan 16, 2012, tealheath Colorado Springs, CO wrote:

Placed order Dec 19 for Amaryllis to be delivered to my Mom as a Christmas gift. White Flower [WF] guaranteed by Christmas delivery. Christmas came and went, no flowers were delivered. I wasn't too upset by that, called WF after the New Year [Jan 3rd], they told me to wait a few more days. Called WF back when the flowers still did not arrive at Mom's. They said they'd ship a whole new order and that the flowers would be there in a week. Well, 10 days later-still no flowers at Mom's. It's been a month. Nothing. So called WF today and just canceled. Result: Missed Christmas present [anywhere in Christmas day vicinity] Wasted time- 4-6 calls to WF. Nearly daily converations with Mom highlighting christmas present mess up. And even now-have to watch Visa to ensure refund comes through. WF Customer Service was never rude, but what a MESS. They could have had a life time customer in me...


On Jan 16, 2012, White Flower Farm responded with:

"On Jan 17, 2012 11:28 AM, White Flower Farm responded with:

Dear Customer,

We apologize for the disappointment and any inconvenience that you have encountered with your holiday order. We would like to make amends as well as verify that the refund has been processed. Please contact us at custserv@whiteflowerfarm.com or call us directly at 800-503-9624 at your earliest convenience. We thank you in advance for allowing us the opportunity to correct this matter for you.

Sincerely,
White Flower Farm
Customer Service

"


Negative willmetge
(7 reviews)
On Dec 24, 2011, willmetge Spokane, WA (Zone 5b) wrote:

I ordered a couple of Dictamnus plants from this company this past summer. They were about $15 each and were advertised as bare root. In the past, when I have ordered from other companies, I have received a plant that has a crown anywhere from golf-ball size to soft-ball size. White Flower Farm, however, sent me a root-cutting, not a bare root plant. I was shocked at the size! It was a single root about half the diameter of a pencil and about 3 inches long with no visible crown. I planted them as instructed and they leaved out, but I'm very doubtful that they will make it through the winter.

They really set me up for failure with these. How did they expect a plant this size to put on enough growth to make it through a Zone 5 winter?

This was a huge waste of money, time, and effort. I would recommend looking elsewhere. It is too bad that I did not check here first and notice that almost half of the reviews are negative.

To add insult to injury, I just received their catalog and they are charging designer/patent prices for seed-grown stock (almost $9 for a Zinnia!). Most any high-end local nursery will beat their prices with plants in gallon pots instead of White Flower Farm's over-priced 3" rip-offs.


On Dec 24, 2011, White Flower Farm responded with:

"On Dec 28, 2011 11:57 AM, White Flower Farm responded with:


We are sorry to learn you were unhappy with the size and quality of our bare root Dictamus plants. The size of the root systems of our bare root stock does vary according to Genus. However, all of our perennials, whether shipped potted or bare root, are guaranteed for a full year. Accordingly, your plants are guaranteed to come out of dormancy in the spring. The terms of the guarantee are for replacements sent at no charge or a merchandise credit or refund to your credit card for the value of the plant material. Please contact us at 800-411-6159 or custserv@whiteflowerfarm.com so that we can resolve this for you.

Sincerely,
White Flower Farm
Customer Service

"


Negative marving
(1 review)
On Sep 29, 2011, marving POCONO MANOR, PA wrote:

Rude customer service!!

Ordered bulbs for fall planting over a month ago. Ground starts freezing up in a couple weeks so I contacted them and was told they were so busy they couldn't ship before 10/10.

I explained that we started getting snow soon and then I was told their horticultural "specialists" said October is the right time to plant here but they would be happy to cancel my order if I like. Sheesh!!

Only reason I ordered was I was given a gift card for my birthday. Irritating how happy they are to waste the time I took placing the order and my sister-in-laws money.


On Sep 29, 2011, White Flower Farm responded with:

"On Sep 30, 2011 2:04 PM, White Flower Farm responded with:

Dear Gardening Friend,

We apologize for any inconvenience. The collection of bulbs and perennials you selected, is not harvested until late September and therefore isn't ready to ship until early to mid October, weather permitting as stated in our catalog and on our web site.

We guarantee our plants will perform and thrive or when notified we will issue a replacement or full refund. Please feel free to contact our customer service department at custserv@whiteflowerfarm.com if we can be of further assistance."


Positive ycn4chin
(36 reviews)
On Sep 12, 2011, ycn4chin Dickson, TN wrote:

I ordered some special daffodils from White Flower Farms for a new garden bed. Yes, they were a little more expensive, but these were relatively new varieties. I placed the order in Spring to get a discount. I received an email last week stating that my order is being shipped, and the bulbs arrived last Friday. They were nice, firm, fresh bulbs, with over 50% double-nosed. I have always had good experiences with White Flower Farms over the years, and this order was in keeping with their reputation for quality.


On Sep 12, 2011, White Flower Farm responded with:

"On Sep 30, 2011 2:05 PM, White Flower Farm responded with:

Thank you!"


Positive michigan420
(2 reviews)
On Jun 25, 2011, michigan420 Muskegon, MI (Zone 6a) wrote:

I ordered three Wedding Gown hydrangeas because it is a new variety that I knew I probably wouldn't find locally. They arrived in good shape and I needed to keep them indoors for several weeks until our cold spring warmed up. They have all thrived since being planted and have bloomed beautifully.


On Jun 25, 2011, White Flower Farm responded with:

"On Jun 28, 2011 11:38 AM, White Flower Farm responded with:

Thank you for taking the time to rate our company & products. Feel free to post your Wedding Gown Hydrangeas on our Facebook page!! We enjoy seeing our customers gardens!

Sincerely,
Michelle"


Positive HeidiNH
(11 reviews)
On May 24, 2011, HeidiNH Brentwood, NH (Zone 6a) wrote:

Posted on May 18, 2011, updated May 24, 2011
I ordered five plants on May 3, and received a confirmation but no ship date, except the range they give. I called and was told "they have to be ready to go". I'm thinking if you're selling things that aren't grown yet, you're already behind the eight ball. So I wait patiently and I get a notice saying my shipment was accepted by the CT post office, and gave me a tracking number. They shipped on a Friday, which was already bad, the plants would be sitting in a box for three days before they got to me on Monday.

Unfortunately, they are apparently STILL lost at the CT post office. They didn't arrive Monday, and I emailed WFF and told them they needed to track that package. They responded that *I* should track the package from my end. That's chutzpah. How would I do that? If it never left CT, my PO isn't going to be able to do anything about it, nor is it MY responsibility to track their shipment. I told them THEY needed to track it down from where they left it, if it was really mailed, it's lost there. This morning I ran the tracking number again, nothing. So I emailed them that information, asked again for them to track the package down, and as of tonight, have had no response.

If I get no response of a very positive nature by tomorrow, I will be calling my credit card company for a charge back. The plants have been in a box for SIX DAYS. If you're not going to fulfill your responsibilities by making sure your package reaches me, at least do the right thing and send a replacement shipment ASAP. How hard is it, really? It should take a maximum of 2 days from CT to NH. If it isn't there in two days, it's not going to be, so fix it!


On May 24th, 2011, HeidiNH changed the rating from negative to positive and added the following:

I'm going to amend my rating to a positive, based on how the Customer Service Manager handled the problem. First, Michelle emailed and called me at work to apologize for the problems, and said that she was able to locate all the plants I ordered from the reserve stock in the warehouse. She shipped them via overnight UPS and they arrived today, in perfect condition - good size plants in healthy condition - I am happy about that. What also arrived yesterday was the original order, ten days late, with the plants in predictably bad condition, black and/or dead, although one or two might live if they can recover. Michelle said she will use this situation as a teaching opportunity for her CS staff. That would be a definite plus. Thank you again, Michelle.
On May 24, 2011, White Flower Farm responded with:

"On May 19, 2011 8:35 AM, White Flower Farm responded with:

Dear Customer,

We are sorry for the vague information given when you called our customer service department. What the representative meant when they said "the plants have to be ready" is that the plants need to reach transplantable size when growing. The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship plants in 3in (25.9 cu in), 1 qt (0.94 liter), or 1 gal (3.78 liter) pots, except as noted. We must point out that many perennials will not bloom the first year after planting but will the following year, amply rewarding your patience.

We will gladly track your package for you and if the product arrives in poor condition we will cheerfully replace or refund the order. We guarantee our products 100%.

I am unable to locate your current order with us, with the information given on this post. Please email me directly at mtranquillo@whiteflowerfarm.com & I will assist you. I look forward to hearing from you & resolving this issue as quickly as possible.

Sincerely,
Michelle
Customer Service Manager


On May 25, 2011 12:42 PM, White Flower Farm added:

Thank you for taking the time to update your rating of White Flower Farm. We appreciate the opportunity to ensure your success with our plants and to provide you with excellent customer service.

Please don't hesitate to contact me if I can be of further assistance to you.

Sincerely,
Michelle "


Neutral AS
(45 reviews)
On May 18, 2011, AS (Zone 7a) wrote:

Posted on August 22, 2010, updated May 18, 2011
Posted on April 6, 2010, updated August 22, 2010
Posted on June 15, 2003, updated April 6, 2010
I've always had a good experience with this company. I'm very selective about what I buy from them, since their perennials and shrubs are expensive. But if I can't find it locally or from any other reputable mail order company, I'll try WFF and they've always come through. I ordered a Cornell Pink azalea from them last year and it was the most carefully packed shrub I've ever received by mail. It was large, already had flower buds, and actually bloomed within a couple of weeks (I was surprised, not expecting any blooms its first year), then settled in and has been growing like crazy. I was also surprised to see that the bulbs in their fall catalog were quite reasonably priced last year. They were big bulbs, too, when they came - comparable to Scheepers, who I've always liked. Every one of those bulbs - even the winter aconite, which is notorious for drying out - grew and bloomed well.


On October 12th, 2004, AS added the following:

I will not change my rating, since I have always been satisfied with the plants I have received from WFF (and with their customer service). But I do want to note that their prices seem to have gone through the roof lately. For this reason, I haven't ordered from them in 2 years and am not likely to order from them again. I've also noticed that they charge extremely high prices for annuals, including those that can be grown very cheaply from seed, like cleome.
On April 7th, 2009, AS added the following:

Ordered another Cornell pink azalea from them this year, plus an English rose so the shipping cost for one plant wouldn't be completely ridiculous. They had this deciduous azalea for much, much cheaper than any other company. It's actually very comparable to the one I bought many years ago - which is now getting enormous (unfortunately, too big to move). And the rose is a nice, big sturdy plant. Both were packed very well, and arrived in fine shape. I was pleased. But I repeat - DO NOT order annuals from them unless you check the cost and availability of seeds first. There are some doozies in this year's catalog, including possibly the most expensive zinnias in the world. :)
On April 6th, 2010, AS added the following:

I ordered a couple of shrubs and one perennial (Baptisia) this year from a gift certificate I received. All are healthy and in good shape, though the size didn't wow me. I'm not sure whether their shrubs are getting smaller, or I'm just used to other companies. The Baptisia is very small for $16 or whatever it was - for that price, I can get three plants that are only a little smaller from Bluestone. Still, they delivered healthy plants, and one shrub is already blooming in the correct color. The packing was also quite nice - the plants were well protected.

Customer service has also been decent for me. Last year, I got a post card saying that the English roses weren't up to par, and offering to replace mine. Mine was perfectly fine, so I didn't contact them, but I appreciate the offer.

I will definitely stay away from perennials, though and stick to shrubs - no matter how tempting.
On August 22nd, 2010, AS changed the rating from positive to neutral and added the following:

OK, after all these years of giving them the benefit of the doubt, I have to change my rating to neutral. Of the many perennials I planted this year (new garden), only their baptisia didn't make it and it had an ideal spot. I think it was too small to establish itself in the spring and survive the stresses of a hotter than normal year. For the high price, it should have been a sturdier plant. When I contacted them about a replacement, I found out that they don't have any in stock this fall, which suggests they no longer grow their own plants. I would have preferred fall planting, to give the small plant a better chance next year. Looks like I'll need to grow it in a pot myself for a year before setting it out.

I'd buy their shrubs again without question, but I can't honestly recommend their perennials. And as I've said before, the prices on their annuals are ridiculous.
On May 18th, 2011, AS added the following:

No replacement plant arrived, and no offer of a refund. In fact, no communication from them whatsoever. So I went to their website and found out that they're not selling that variety this year.

Meanwhile, a baptisia from another company (planted 5 feet away from the one that died) has doubled in size and is blooming this year. I've learned my lesson. This is not the same company whose catalogs I used to drool over years ago.
Neutral marie_kap
(6 reviews)
On May 18, 2011, marie_kap Williamstown, NJ (Zone 6b) wrote:

I just placed an order from here the beginning of May. I have not heard anything even after my email. They charged me already on my card but I have not heard anything about shipping. After reading this I think I am going to cancel that order. It was rather costly, and if what I hear is true, it will be rather small.


On May 18, 2011, White Flower Farm responded with:

"On May 18, 2011 9:23 AM, White Flower Farm responded with:

Dear Customer,

We try to respond to each email within 24 business hours. I apologize if your email was not received. We would be happy to provide detailed information regarding your order, please contact us at custserv@whiteflowerfarm.com or call our toll free customer service line at 800-411-6159.

If an email address was provided at the time you placed your order, we automatically notify you via email the day the order ships out of our facility. In most cases, it also provides a tracking number for your convenience.

We guarantee to provide healthy plants, true to variety and in prime condition for growing, and to deliver them to your home at the proper time for planting. We guarantee that our plants will perform and thrive for at least one year when properly cared for or your money will be cheerfully refunded.

The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship plants in 3in (25.9 cu in), 1 qt (0.94 liter), or 1 gal (3.78 liter) pots, except as noted. We must point out that many perennials will not bloom the first year after planting but will the following year, amply rewarding your patience.

We look forward helping you with your questions and concerns. Please contact us at your earliest convenience.

Sincerely,
Michelle
Customer Service Manager"


Negative Gabrielle512
(1 review)
On May 14, 2011, Gabrielle512 Florence, MS wrote:

I have, or should I say had, been a customer of White Flower farm for years. Their products were usually acceptable; however, never stellar. Usually I would lose about 50% of whatever I bought. Being an incredibly busy Psychologist in a very demanding career, I admit it was convenience that had me returning; however, each year I would buy less and less. This year I ordered around $300.00 of plants from them. I noticed immediately that shipping was very slow, and communication was zero. To make a long story short, after numerous unanswered emails I finally called. What I got was a completely unprofessional "Customer Service Representative" named "Debbie Cashman" (it was important to her that I knew her name. She even spelled it! Go figure). At any rate, she blatantly refused to let me speak with a supervisor, engaged in harassing and aggressive verbal attacks, and ultimately stated, repeatedly in fact, that she would not transfer me to a supervisor nor would she give them my name and number to call back. She told me "go ahead and call the owner. I don't care." Well, that pretty much says it all. It's doubtful that I will ever get the remaining 5 items from the order I placed in February. That's ok. I won't be back, and hopefully you won't either.


On May 14, 2011, White Flower Farm responded with:

"On May 16, 2011 8:44 AM, White Flower Farm responded with:

Dear Customer,

We apologize for the bad experience you received when you called our customer service department. This is not our standard service and I would like to this right. I will gladly assist you with your order, providing any information you need and I assure you that you will receive the remaining 5 items on your order.

I cannot currently access your account with the information I have at hand, therefore I cannot contact you directly. At your earliest convenience, please contact me at 800-503-9624, extension 6506. I am in the office until 3:00 pm est. I look forward to speaking to you.

Sincerely,
Michelle
Customer Service Manager
"


Negative sturf
(1 review)
On May 13, 2011, sturf Kinston, NC wrote:

I ordered three vegetable plants to put in containers on my deck. When they arrived; two were dead and the third had a virus and was not planted. $35.00 for nothing. No more White Flower for me.


On May 13, 2011, White Flower Farm responded with:

"On May 16, 2011 7:59 AM, White Flower Farm responded with:

We are sorry that the plants you received did not survive shipment. Please contact our customer service department at custserv@whiteflowerfarm.com or call us at 800-411-6159 to receive a replacement order or full refund.

Sincerely,
Customer Service"


Negative LayzeeGardener
(1 review)
On May 9, 2011, LayzeeGardener Smyrna, GA wrote:

I've been a WFF customer since the early 90s, and have much success in many locations with their perennials, bulbs, and vegetable plants. Their naturalizing bulbs have been a great success for me. I had been such a fan that I even traveled to CT to see their grounds and fields.

They are no longer the same company, perhaps because of stiff internet competition. Plants are *very* expensive for what you get, and shipping costs are outrageous. That said, their customer service is good (although not what it used to be).

I have two complaints: the first is with their rigid "will be shipped at proper planting time" policy, and the second is that their growing conditions don't measure up to Georgia's pest compliance law.

That means that 1) customers in colder zones are likely to find limited-quantity plants sold out; and 2) the company thinks they know better than I what microclimates are in my gardens. Their zoning map is imprecise. There should be an option for experienced gardeners to get immediate delivery of plants, even if it means waiving the warranty.

I was disappointed this year to learn that WFF can't ship tomato (and many other vegetable) plants into GA because their growing conditions don't meet the state requirements to control invasive pests. Growing tomato starts under organic pest-controlled conditions isn't that difficult -- other companies have managed to do it.

I'd still consider WFF for new and unique specimen plants, but I'm looking for a new "regular" nursery, which is how I ended up at Dave's Garden. White Flower Farm seems to be on a downslide.


On May 9, 2011, White Flower Farm responded with:

"On May 16, 2011 8:17 AM, White Flower Farm responded with:


Dear Customer,

Thank you for your continued patronage. We do state that we will ship at the proper planting time for customers based on their planting zone. However, if a customer requests a specific time frame, we can delay or ship the order earlier than expected as long as the plant is available, viable, and our weather permits. We make every effort to ensure the plants arrive in transplantable condition.

We do follow organic insect & disease protocols when growing vegetables and herb plants at White Flower Farm. Every state has agricultural regulations that restrict the shipment of certain plants. We are sorry, but we cannot ship vegetables to Georgia. Pesticides are not used on any of our edible crops at White Flower Farm.

Sincerely,
Customer Service
"


Positive pinkcell
(2 reviews)
On Apr 30, 2011, pinkcell Uncasville, CT wrote:

I ordered three times from white flower farm. Last year I ordered many strawberries, raspberries and tomatoes. I noticed last summer that one of the raspberry cane was not very alive. I contacted them and they explain to me how to check if the cane was still alive (scratch the cane with the nail and check if it's green). It turned out it was dead so they send me a new one that is thriving this year (and for free of course).

My strawberries did not produce much last year but it's normal as they need some time to get established. Unfortunately half of what I planted did not come back to life this year. I just called the customer service and they will send me some more for free!

I ordered a gift card (20% off until Mother's day) and received promptly. I was able to add this gift card to a previous order made in February and also added a few more plants easily over the phone. Each representative I had was very friendly and helpful.

The tomatoes were beautiful plants, well packed and received at the proper time for planting. The sungold and the matt's cherry tomatoes did great. The cherokee purple and orange oxheart only produced one tomato. I collected they seeds and started them this year. The sungold again are the easiest to grow and the flavor it's great.

I ordered some potatoes and peppers this time. I hope I'll get a plentiful of vegetables this year. The only complains I have is their prices (7.25 bucks a plant) while it's around 5 bucks in other nurseries but you receive good plants (strawberry roots were so long and tomato plant very high). For example strawberries are about 25 for 15 bucks (roots) while you can find 10 for 4 bucks but they so much healthier! Everything comes with planting and care instruction with a marker with many details on it.

also they almost never offer coupons or free shipping. I live in the same state as them (CT) but it's too far for me to get there and their shipping is extremely high in comparison to other nurseries. You cannot really follow your order status online too so you're not sure if your shipment is on its way. I know when they send their stuff approximatively (mentioned on the plant page) and you can call them if you're getting very impatient

Bottom line: I would recommend this company to a friend

Ludivine


On Apr 30, 2011, White Flower Farm responded with:

"On May 2, 2011 1:51 PM, White Flower Farm responded with:

Thank you for your comments and feedback. If you provide your email address at the time you place your order, we will gladly notify you when the order is shipped via email. In addition, we include the tracking number so you can follow its delivery status. Wishing you a successful spring gardening season.

Sincerely,
Customer Service"


Negative pterostyrax
(3 reviews)
On Apr 29, 2011, pterostyrax Seattle, WA wrote:

Until fairly recently I had good experiences with WWF. Then a couple of years ago their prices soared. I still bought from them if I couldn't get something elsewhere. This year I ordered a Purple Pillow Geranium because everywhere else was out. It cost a whopping $21.95. When it arrived it was *tiny*--the smallest shipped plant I have ever received--and so badly packed that the loose, dry dirt (and plant) had fallen out in the box. They said they would replace it. I said I wanted a refund unless they could guarantee a bigger, better plant. They did not respond to that message. Just sent me a second plant as small and badly packed as the first. I'm disappointed that I can no longer use this nursery.


On Apr 29, 2011, White Flower Farm responded with:

"On May 2, 2011 1:47 PM, White Flower Farm responded with:

We apologize that you received two plants that did not measure up to your standards. Although the plants received might be smaller than you expected, we guarantee they will respond by growing rapidly into a full sized plant once in the ground.
Please contact our customer service department at 800-411-6159 or custserv@whiteflowerfarm if you are still disappointed with their performance and we will issue you a full refund.

Sincerely,
Customer Service "


Negative marialvsflowers
(2 reviews)
On Apr 23, 2011, marialvsflowers Irwin, PA wrote:

Please understand that I have been ordering from mail order gardening companies for over 20 years when you read this comment, and also know that I have never felt the need to negatively comment on a gardening company before.

I feel that White Flower Farm is surviving based on its past reputation, which was very good. My current experience with them has left me feeling ripped off and unable to do anything about it. I ordered last August from them the new and popular Vanilla Strawberry Hydrangea that I saw advertised in Better Homes and Gardens. I immediately knew that I would have to "wait until spring" for my plant. I planned my entire flower bed around this very showy plant (I just moved into a new house and am completely starting over with my flowers) This week (April 21) I received a postcard stating that they had run out of the plant due to its popularity and that I would now not be receiving one until the next crop was due, in June. WHAT???? I've been waiting since August! I called the company for an explanation and was told there wasn't one. "Not sure why you're not getting one in the spring but we sent them all out already". Hmm. I somehow feel that they sent MY plant to someone else. I could cancel the order, yes, but then what - my entire flowerbed was planned around this. I explained to the customer service rep that I was looking for a reason as to why this would happen. She said she had no idea. I couldn't feel more ripped off than I do about this. I am hoping to find a substitute plant elsewhere so that I can cancel this order. But in the meanwhile, I wanted to warn others off, even if you have been happy in the past (so was I) they are not the same company today.


On Apr 23, 2011, White Flower Farm responded with:

"On Apr 26, 2011 10:40 AM, White Flower Farm responded with:

We are very sorry for your disappointment. There are always variables with live crops. Some we can plan in advance for and some we can't. We understand your frustration and we are doing everything we can to ensure that we send top quality plants to our customers, at an appropriate time for planting. The shippable quantity of Vanilla Strawberry was smaller than we anticipated for April delivery. Therefore, were selected orders for April shipment taking into consideration the original order date & climate zone. We assure you that your plant is reserved and will ship in June as the postcard stated.

Please contact us at custserv@whiteflowerfarm.com or 800-411-6159 if we can be of further assistance. Once again, we apologize for any inconvenience.

Sincerely,
Customer Service "


Negative Dempsey
(11 reviews)
On Mar 15, 2011, Dempsey Big Lake, MN wrote:

They are in violation of the Federal Seed Act which states that any hybrid seeds or plants must be labeled as hybrid or F1. They sell a mix of open pollinated and hybrid varieties and the way the catalog is set up it makes a consumer assume that all of the varieties are heirloom or open pollinated. They are not only omitting the word hybrid but are insinuating they are heirloom cultivars in their marketting.


Not to mention their prices OMG! what a joke!


On Mar 15, 2011, White Flower Farm responded with:

"On Mar 17, 2011 10:23 AM, White Flower Farm responded with:

In regards to the information we provide regarding the hybrid or open-pollinated status of our vegetable plants. We have checked with the Connecticut Nursery & Landscaping Association, and they have informed us that they know of no specific law that requires to identify each vegetable plant as to whether it is a hybrid or an open-pollinated variety.

We do our utmost to keep abreast of laws and regulations, and it is certainly not our intent to lead gardeners astray or to misinform them.
"


Negative laurahteague
(8 reviews)
On Mar 8, 2011, laurahteague Madisonville, KY wrote:

I haven't ordered from this company, so maybe I haven't any right to comment. However, one of the main type of complaints I read was the high prices, so I thought I would check the prices of something I REALLY know, which is daylilies. The comments were right. The daylily prices were outrageous! The cultivars they have for sale are older varieties that most growers would be offering for $4-6 at most, but WFF is charging $12-26! They claim theirs will outperform "lesser grades" offered elsewhere! Give me a break! The large daylily growers know what they're doing, and the well-known ones offer large healthy plants that perform very well. Unless you want to be robbed, don't buy daylilies from White Flower Farm!

Negative gardengirl827
(3 reviews)
On Nov 9, 2010, gardengirl827 Drayden, MD wrote:

I bought a new home and have been doing a lot of research for flowers and some seed to plant in my gardens. After reading the reviews on DG I chose three companies to order from based on what they offer and the reviews I found here on DG. I love Daves garden communities and all of the information! :-*
I really wish I listened more to the comments on DG.

I requested a catalog and received it very quickly. The book was beautiful and had a lot of different plants that I was not able to find any where else. I called and placed a big order with them. I spent a lot of money and was very excited to get my order. There customer service person was very nice and told me about a discount that I did not know about so I saved money.

That is where the good news ended. It took over a week to get my order. I live in Maryland and WFF is in Conneticut. When the box finally got to my house 4 bags were ripped and there was dirt everywhere in the box and some of the items had a really bad smell to them. I called there customer service department last week and they were very nice and said they would send more. I got them today and guess what? The same smell and the bulbs were mashy!

I will not be buying from them again. I do not have the time or money to waste on there product any more.

Positive Hepzi
(1 review)
On Oct 26, 2010, Hepzi Vienna, VA wrote:

I've ordered from WFF for years. My experience has been uniformly good.

Their stock usually comes well-packaged, a little "skinny" and/or bare-root. But it recovers and takes off with a vengeance. I have also had good experience with their tomatoes, and they have an excellent selection. I've bought cheap tree peonies from others and waited three years for a bloom--WFF's bloomed from the get-go. They sell a quality product but you do pay a premium.

But their real edge is in customer service. I have had one or two "busts" and they replaced the plants quickly and with no quibbling at all.

I don't order everything from WFF; I try to support good "bricks and mortar" local merchants as much as possible. But I do believe WFF is a good example of excellent service only an internet retailer can provide: unique specimens, broad selection and good information source. Not a competitor so much with the local nureseries; rather, I find WFF products and services to be an excellent supplement to the local nurserymen.

Neutral enthusiast10
(2 reviews)
On Oct 14, 2010, enthusiast10 Great Neck, NY wrote:

I was very disappointed with the Heuchera Georgia Peach and Heuchera Rave On plants that I received on 10/14/10. The "Rave On" plants were only 1 to 2" high and the Georgia Peach not much more than that. I am not sure that they will survive the winter. To make matters worse, these plants were expensive (more than other unusual, new Heucheras that I bought from another site that were cheaper, healthier and more than ten times the size) and the shipping was double that of the other company, although I live in a bordering state.
I have bought bulbs from WFF before (and spent a minor fortune to do so) and most of them looked great and bloomed well. My main complaint was that I had ordered about 10 reblooming irises, none of which rebloomed and about 4 did not come up at all. (I planted them in the fall of 2009.) I know that they can take a while to establish themselves, so I am withholding judgement for another year to see what happens.
I was very pleased with the Bloomerang lilacs that I ordered and that were shipped in the spring of 2010. They were really small when they arrived and I was quite worried about them. But they grew well and bloomed all summer, even though this was their first year in the garden. I look forward to larger, more prolific bushes in the years to come (I hope).
I would hesitate to buy from WFF again because I agree with other reviewers that they are overpriced and the quality seems variable.


On Oct 14, 2010, White Flower Farm responded with:

"On Mar 17, 2011 10:38 AM, White Flower Farm responded with:

Dear Gardening Friend,

We are sorry you were disappointed with the Heuchera Georgia Peach & Heuchera Rave On plants upon arrival. If they do not meet your standards in the garden this spring, please contact us for a replacement, credit or refund.

We guarantee to provide healthy plants, true to variety and in prime condition for growing. We guarantee that our plants will perform and thrive for at least one year when properly cared for or your money will be refunded.

If you have any questions or concerns, please contact our customer service department at custserv@whiteflowerfarm.com or call us at 800-411-6159. Wishing you much success this gardening season!
"


Negative greyandamy
(8 reviews)
On Sep 20, 2010, greyandamy Pittsburgh, PA wrote:

On Sat 9/18 I 2010 10:39:58

I ordered 3 reblooming iris immortality (total minus shipping was 36.95. Also,3 bulb cages as I coud find none elsewhere.. Sunday, I found the same irises for $2.99/bulb at a quality garden center...huge price difference. On Sunday I rapidly emailed them asking them to please CANCEL the irises and just send the cages. I said I'd call them Sun (didn't get the chance, limited hours) but instead waited till Monday, 9/20 and called as soon as they opened at 9am. The lady I spoke with told me I couldn't cancel as order was already in shipment mode. I was shocked, expecting them to take more than a weekend to do all that?? I

I expressed dissatisfaction, curiousity, she double checked 2 times and kept saying no, it's too late to cancel... then maybe I can. But I don't think so.

I said if it comes and I unopen and refuse it, send it back, do I pay what? She said I pay for the $19.99 shipping, REGARDLESS of canceling BULBS ordered LESS THAN 48 hours ago.

I said, can you cancel just the bulbs and send the cages (figuring if they are that busy selling, they must have immediate need for more customers with these bulbs. She thought about that, first no. Then, yes. Then Maybe. I said I emailed your contacts and told you all of this (expecting they'd be on email as quickly as packing and shipping). She didn't know of this.

As per their shipping schedule, it states irises aren't even mailed 0ut yet... i believe its all about money and it infuriates me.



This was a copy of the “receipt”. I want to cancel the Reblooming Iris Immortality (f32267) for the total of 36.95. I found the same thing yesterday at Quality gardens for 2.99/bulb, bareroot. That brings total down appox to 61.95 and shipping costs down $2.



I will also contact you by phone today to make sure I get this clarified. Email me please if phone call isn’t needed. amybrose@live.com




Negative writergirl
(1 review)
On Aug 6, 2010, writergirl Sturgeon Bay, WI wrote:

Like many who post here, I've had mixed dealings with WWF. New to Zone 5 ten years ago, I was attracted to their guarantee and their range of perennials. However, I have since received healthier, more developed plants from other sources, for less money. I fell for the ad and bought the $35 per tuber begonia this year, and it hasn't done any better than the cheaper begonias I bought locally. Overall, I'd say they're overpriced.

Negative lholder
(1 review)
On Jul 19, 2010, lholder Northampton, MA wrote:

Six years ago I ordered a couple of lots of the daffodils for naturalizing and the daylily collation. I received premium bulbs and divisions that flowered the spring and summer after planting, and by the second year had started to fill in enough to choke out the weeds in the bed. That was a terrific experience.

We moved a couple of years ago, and I ordered the same items. The daffodils were very good and flowered nicely in the first spring after planting, but the daylily divisions were an entirely different matter. They were puny, undersized little things that I put into the ground with great misgiving. Justified misgiving, as it turns out. Less than half of them made it through the first winter (and this is only 10 miles from where the daylilies six years before had thrived, so it's not a matter of inappropriate climate or my ignorance). The ones that did come up were pathetic, tiny little fans that did not throw a single flower scape up last summer. Half of those didn't survive a second winter. The remaining quarter of the divisions planted 2 years ago this fall are still tiny and many of them have continued to fail to flower.

The customer service was slow to respond but eventually I did receive a store credit for the amount of the daylily order. I used it this year on 3 heirloom tomato plants and a clematis.

Two of the tomato plants were in very good shape and are presently fruiting. The third one, a Stupice, never grew a single inch. The clematis was barely more than a seedling and was unable to withstand transplanting into an area that has suitable conditions for a clematis. I had to dig it back up to prevent it from dying entirely and baby it along in a pot. It was absolutely not ready to be put into the ground. It's doing better now, but I'm not at all happy with the quality of plants I have been receiving. I'm in an adjacent state to the WFF nursery, so there can be no excuses about extended shipment time damaging the plants - they are just shipping out things that have no business being sold.

I don't know what happened over the last five or six years, but I am done doing business with this company. Two bad experiences in as many years with weak, underdeveloped plants is enough.

Positive StaticCling
(15 reviews)
On Jun 28, 2010, StaticCling Meadville, PA wrote:

The two times I ordered from WFF, I received really nice plants, and they were correctly labeled as well.

Positive russ9673
(10 reviews)
On Jun 9, 2010, russ9673 Denver, CO wrote:

I was hesitant to make this positive, but in reflection, everything worked out fine in the end. I placed a rather large order with WFF (37 individual items) in January. I did it so early because in previous years items ordered in March and April ended up being sold out and that fact took a while for them to pass on. The communication from them leaves a bit to be desired so be prepared to stay on them, call frequently and get conflicting answers. In this case I ended up getting everything, it was spread out over almost 2 months with the last item arriving last Thursday, but everything did arrive and is doing great.

Negative sbm1
(1 review)
On Jun 5, 2010, sbm1 Bayside, CA wrote:

I am very disappointed by my recent experience ordering from White Flower Farm. I have always loved their catalogs and have ordered plants from them occasionally, always with good results. This May I ordered an expensive herb kit for my mom as a Mother's Day gift. My credit card was promptly charged, but the order was not shipped out as of yesterday. I called Customer Service in mid-May to follow up and was informed that some of the herbs were on backorder and that those should arrive in late May. I contacted Customer Service again via email yesterday and was informed that the items are still on backorder and were expected to arrive in mid-June. Under the circumstances I informed the Customer Service representative via email that I'd like to cancel my order, and I requested a confirmation of the order cancellation with an indication that I'd receive credit for my purchase. I have not yet received any sort of confirmation from them. I don't understand why a company would charge a customer's credit card for an order which had not yet been filled (and for which items were on backorder) and why they wouldn't inform a customer via email that the items were on backorder in the first place. I went to the WWF website yesterday and found that the item that I ordered is no longer being advertised on the site, but rather all herb collections are from Better Homes and Gardens? What is happening at White Flower Farm????? I do not plan to do business with them in the future.

Neutral jshare
(2 reviews)
On Jun 3, 2010, jshare Hsmilton, NJ (Zone 6b) wrote:

Posted on May 25, 2010, updated June 3, 2010
I've been ordering from WWF for a number of years and was always very pleased by the quality of the merchandise, the way it was packed and the prompt and careful shipping.

However, this April I placed a $300 order for vegetables and annuals. My credit card was charged immediately and it is now the last week of May and I have yet to receive my plants.

I called customer service about two weeks ago, and was told there were still frost warnings (?) and today I was told that the plants may not be shipped out this week due to the warm temperatures (highs in the mid-80's)! Certainly, they don't expect things to cool down come June?
I can appreciate the care they take to ship their plants in the best possible conditions, but if they are being shipped 2 day (I'm only 2 states away, in NJ), the odds of the plants succumbing so quickly is fairly remote. Plus, I have never encountered this problem with them before, and have received my orders safely in the past, even at more extreme temps.
I wonder if there is some other reason for this delay--an overburdened shipping dept. or stock issues?
Also, the fact that the phone was answered with "White Flower Farms from Better Homes and Gardens, how may I help you?" makes me wonder if the company dynamics have changed completely.


On June 3rd, 2010, jshare changed the rating from negative to neutral and added the following:

As it happened, the bulk of my order was shipped out during the week in question. The plants arrived safely, were packed well and were healthy and of a good size--some even had buds and had already begun to set fruit. However, two squash plants were not included and were noted "To Follow" on the packing slip.

Today I received an email indicating that one of them, a winter squash , "Honey Bear", was no longer available due to crop shortage and is being replaced by "Papaya Pear". This wouldn't be a big deal, except for the fact that Papaya Pear is a yellow SUMMER squash!

While it may have been an acceptable substitution for the Multipick yellow squash I had ordered and received, it is not a very close match to the "Honey Bear" acorn squash I was expecting. At $6.95 per plant, such automatic substitutions should probably not be made without the ok of the customer.

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