Comments regarding White Flower FarmClick here to return to White Flower Farm's listing.
|On Jul 17, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:
I was a little anxious when I placed my order with them because of the mixed reviews. However, my own experience turned out to be positive. They arrived very nicely packed. One variety I can only find on their website arrived very stressed and eventually died. I contacted them about it, and they replaced them very promptly. Unfortunately the replacement also came in looking bad. They again promptly refunded my money. I am in CA, having plants shipped all the way from CT can be tricky. I appreciate their customer service. I will try them again, probably during early Spring.
|On May 27, 2013, hasshoes Hingham, MA wrote:
I ordered over $200 worth of White Flower Farm tomatoes (they are about $7 each).
|On Mar 27, 2013, riv Pine Grove, CA wrote:
recently ordered two bareroot roses and 3 malva plants. the roses were HUGE. beautiful roots and canes with new growth all over them. the malva were small, but looked healthy in their little pots. i'm very happy with these plants. this isn't the first time i've ordered from them and i've never had a problem or had to ask for a replacement or refund. great selection within plant types. i hope WFF keeps up the good work and doesn't deteriorate like some other mail order nurseries have.
|On Feb 21, 2013, sneezer2 Wexford, PA wrote:
Whiteflower Farm claims to be selling Dona tomato plants.
On Feb 21, 2013, White Flower Farm responded with:
"On Feb 22, 2013 10:31 AM, White Flower Farm responded with:
We apologize for the delay in responding to your posting and your email regarding the 'Dona' tomato. We have forwarded your comments to our Marketing Department and are waiting for their response.
On Feb 25, 2013 2:24 PM, White Flower Farm added:
We have heard back from our Marketing Department and our current supplier of the 'Dona' tomato is supplying us with the open-pollinated seed, so it is not the true F1 hybrid.
|On Oct 30, 2012, cbrundage Raleigh, NC wrote:
My niece ordered a lavender plant to be sent to me as a gift. When it arrived, the box was damaged, the pot inside was broken into several pieces and the plant damaged. The apartment office it was delivered to took a photo of it which I sent to the company along with an email. I received a terse reply saying a replacement would be sent. It has been a week and I haven't heard anything. I will wait a little longer and then call them and ask them to refund my niece's money.
On Oct 30, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:18 AM, White Flower Farm responded with:
|On Oct 25, 2012, nancyelatimer Union City, TN wrote:
I bought 50 bulb cages and then another $450 worth of plants and bulbs. Everything was expensive but top notch. The plants arrived in amazing shape--hard to believe they were shipped. I wish the price was lower but the quality it truly amazing.
On Oct 25, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:28 AM, White Flower Farm responded with:
We are very happy to hear how pleased you were with the quality of bulbs & the bulb cages. A protracted discussion with our partners at UPS has resulted in meaningful discounts in the cost of our shipping service, bringing down the delivered price of every item in our Holiday catalog.
|On Oct 16, 2012, combien Seattle, WA wrote:
Today I received the first order I placed with this company. I ordered a Philadelphus Snow White Sensation and could not be more pleased. Through the years I ordered many plants from many different companies and have never seen a more carefully packaged plant. The shipping and handling charge is a bit more expensive than some other companies, but I rather pay more and receive an excellent plant. Not a twig was broken. I will definitely order more from White Flower Farm.
On Oct 16, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:29 AM, White Flower Farm responded with:
|On Sep 6, 2012, BlueJaguar Fall City, WA wrote:
We are very disappointed with our order and service from WFF. We received a gift certificate, and this was our first order. We ordered the 'casa blanca' lilies and the 'border of red' daylily mix (and a few other plants). When we received the bulbs, we dug a new bed and planted all of them along our walkway. When the flowers started opening, there were no casa blanca lilies at all. We had some solid orange and some combination orange and white lilies. The red daylilies appear to be okay.
On Sep 6, 2012, White Flower Farm responded with:
"On Sep 7, 2012 10:44 AM, White Flower Farm responded with:
We are sorry to learn you were not shipped the correct variety of lilies. We have reviewed the history of our customer service emails and power reviews received over the last two months and have not found a record of an email concerning this issue. As we very much wish to rectify this situation, please contact us at your earliest convenience at email@example.com or by calling 800-503-9624. The Call Center is staffed Monday-Saturday, 9:00-5:00 EST.
|On Jul 6, 2012, Carolfizer Weston, MA wrote:
I ordered bulbs on July 1 and within a day I received email the bulbs were being mailed. I inadvertently ordered spring bulbs. After 4 emails and one conversation I was told that I could plant bulbs now, in the spring or in the fall. I repeatedly was told that I had ordered the bulbs and no, no one realized that it was an error. I am returning the bulbs and cancelling my fall order. Wff rep could care less about my business.
On Jul 6, 2012, White Flower Farm responded with:
"On Jul 9, 2012 9:08 AM, White Flower Farm responded with:
Dear Ms. Fizer,
|On Jun 29, 2012, Inforapenny Ypsilanti, MI wrote:
I'm a new gardener, and this was my first purchase from White Flower Farm. It will also be my last. I bought four plants in "3-inch pots"--one of them a very showy Eryngium planum Jade Frost. They arrived, on a day when the temperature here was 102, in a plain UPS box (no notations of "live plants" or anything on the box) in terrible condition. The Jade Frost had three dead leaves on it (the soil was completely dry and hard) and the plant itself was one inch high, with two tiny leaves on it. The other plants all had long, tangled roots extending out of the bottoms of the pots--roots that will have to be cut, causing stress to the plant. Those plants are about two inches high. There is not a flower or flower bud to be seen on any of the plants.
On Jun 29, 2012, White Flower Farm responded with:
"On Jun 29, 2012 9:26 AM, White Flower Farm responded with:
Dear Gardening Friend,
|On May 19, 2012, trjonas Charlotte, NC wrote:
This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under Gurneys on this website.) I had positive experiences with both companies.
|On Apr 20, 2012, IL8900 Evanston, IL wrote:
I have been buying flower bulbs from White Flower Farm for over 20 years. Every bulb that I have received from them has come in excellent condition and has bloomed successfully. I especially love their wonderful tulip selections, daffodils, and alliums. My favorites are the Marit and Blushing Lady tulips, and Best Seller and Carlton daffodils. They were all were beautiful in the spring garden. I also have had wonderful results with the Gladiator, and Cristophii Alliums in my garden. I look forward every season to their beautiful photos in their catalogue. I don't buy perennial plants from them because I have wonderful garden centers nearby. They are not the cheapest company but I have been impressed with the quality of their bulbs and how they were always delivered on time for planting in the fall.
|On Apr 14, 2012, pinballer3 Brighton, CO (Zone 5a) wrote:
I ordered two Hosta varieties for spring shipping. The plants were well packaged and very healthy on arrival. I used a gift certificate for the purchase and had no problems.
|On Feb 25, 2012, acddemilner South Bend, IN wrote:
I recently subscribed to Country Gardens magazine and was offered a $ 25 merchandise credit with White Flower Farm. I tried to order merchandise from them over the Internet but was denied the credit. I asked two friends to try and they were not successful either.
On Feb 25, 2012, White Flower Farm responded with:
"On Feb 27, 2012 8:18 AM, White Flower Farm responded with:
Dear Gardening Friend,
|On Feb 11, 2012, srvadt Smyrna, GA wrote:
Posted on April 23, 2011, updated February 12, 2012
On February 11th, 2012, srvadt added the following:
Update Spring 2012: The tiny plants never grew larger. They did stay alive and green through the fall, but over winter the leaves turned brown on the edges and are now dead. My other hellebores are doing well.
On Feb 11, 2012, White Flower Farm responded with:
"On Apr 26, 2011 8:57 AM, White Flower Farm responded with:
We regret that there were pillbugs in the soil of the Hellebores that you received from White Flower Farm. While we do try to avoid the use of pesticides as much as possible, these pests should have been noticed and eliminated before the plants were packed for shipment.
|On Feb 3, 2012, Hydrangeagrwr Columbus, OH wrote:
This was the first time I ordered from White Flower Farm, and I purchased jasmine. I was a little put off by the price at first but understood when the plant arrived... It was extremely healthy and full of blooms. Well worth the money and came on time for holiday delivery. Based on the jasmine, I decided to place a second order for an amaryllis. I was very surprised at the size of the bulb! Largest I have seen and put the grocery store bulb to shame. I look forward to the bloom which should be any day now!
On Feb 3, 2012, White Flower Farm responded with:
"On Feb 13, 2012 7:55 AM, White Flower Farm responded with:
Thank you for testimonial on your first experience with our company. We appreciate feedback & encourage customers to post product reviews on our website as well. You can also include a photo of your amaryllis blooming to show its spectacular performance!
|On Jan 24, 2012, bsharf Palm Coast, FL (Zone 9a) wrote:
Posted on January 31, 2009, updated January 24, 2012
On January 24th, 2012, bsharf added the following:
I am very pleased with the quality of customer service. Two weeks ago, year I had a problem with one Amaryllis bulb in a large order. On calling WFF, I was immediately offered a credit, on that bulb, for a future order.
|On Jan 16, 2012, tealheath Colorado Springs, CO wrote:
Placed order Dec 19 for Amaryllis to be delivered to my Mom as a Christmas gift. White Flower [WF] guaranteed by Christmas delivery. Christmas came and went, no flowers were delivered. I wasn't too upset by that, called WF after the New Year [Jan 3rd], they told me to wait a few more days. Called WF back when the flowers still did not arrive at Mom's. They said they'd ship a whole new order and that the flowers would be there in a week. Well, 10 days later-still no flowers at Mom's. It's been a month. Nothing. So called WF today and just canceled. Result: Missed Christmas present [anywhere in Christmas day vicinity] Wasted time- 4-6 calls to WF. Nearly daily converations with Mom highlighting christmas present mess up. And even now-have to watch Visa to ensure refund comes through. WF Customer Service was never rude, but what a MESS. They could have had a life time customer in me...
On Jan 16, 2012, White Flower Farm responded with:
"On Jan 17, 2012 11:28 AM, White Flower Farm responded with:
|On Dec 24, 2011, willmetge Spokane, WA (Zone 5b) wrote:
I ordered a couple of Dictamnus plants from this company this past summer. They were about $15 each and were advertised as bare root. In the past, when I have ordered from other companies, I have received a plant that has a crown anywhere from golf-ball size to soft-ball size. White Flower Farm, however, sent me a root-cutting, not a bare root plant. I was shocked at the size! It was a single root about half the diameter of a pencil and about 3 inches long with no visible crown. I planted them as instructed and they leaved out, but I'm very doubtful that they will make it through the winter.
On Dec 24, 2011, White Flower Farm responded with:
"On Dec 28, 2011 11:57 AM, White Flower Farm responded with:
|On Sep 29, 2011, marving POCONO MANOR, PA wrote:
Rude customer service!!
On Sep 29, 2011, White Flower Farm responded with:
"On Sep 30, 2011 2:04 PM, White Flower Farm responded with:
Dear Gardening Friend,
|On Sep 12, 2011, ycn4chin Dickson, TN wrote:
I ordered some special daffodils from White Flower Farms for a new garden bed. Yes, they were a little more expensive, but these were relatively new varieties. I placed the order in Spring to get a discount. I received an email last week stating that my order is being shipped, and the bulbs arrived last Friday. They were nice, firm, fresh bulbs, with over 50% double-nosed. I have always had good experiences with White Flower Farms over the years, and this order was in keeping with their reputation for quality.
On Sep 12, 2011, White Flower Farm responded with:
"On Sep 30, 2011 2:05 PM, White Flower Farm responded with:
|On Jun 25, 2011, michigan420 Muskegon, MI (Zone 6a) wrote:
I ordered three Wedding Gown hydrangeas because it is a new variety that I knew I probably wouldn't find locally. They arrived in good shape and I needed to keep them indoors for several weeks until our cold spring warmed up. They have all thrived since being planted and have bloomed beautifully.
On Jun 25, 2011, White Flower Farm responded with:
"On Jun 28, 2011 11:38 AM, White Flower Farm responded with:
Thank you for taking the time to rate our company & products. Feel free to post your Wedding Gown Hydrangeas on our Facebook page!! We enjoy seeing our customers gardens!
|On May 24, 2011, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on May 18, 2011, updated May 24, 2011
On May 24th, 2011, HeidiNH changed the rating from negative to positive and added the following:
I'm going to amend my rating to a positive, based on how the Customer Service Manager handled the problem. First, Michelle emailed and called me at work to apologize for the problems, and said that she was able to locate all the plants I ordered from the reserve stock in the warehouse. She shipped them via overnight UPS and they arrived today, in perfect condition - good size plants in healthy condition - I am happy about that. What also arrived yesterday was the original order, ten days late, with the plants in predictably bad condition, black and/or dead, although one or two might live if they can recover. Michelle said she will use this situation as a teaching opportunity for her CS staff. That would be a definite plus. Thank you again, Michelle.
On May 24, 2011, White Flower Farm responded with:
"On May 19, 2011 8:35 AM, White Flower Farm responded with:
On May 25, 2011 12:42 PM, White Flower Farm added:
Thank you for taking the time to update your rating of White Flower Farm. We appreciate the opportunity to ensure your success with our plants and to provide you with excellent customer service.
|On May 18, 2011, AS (Zone 7a) wrote:
Posted on August 22, 2010, updated May 18, 2011
On October 12th, 2004, AS added the following:
I will not change my rating, since I have always been satisfied with the plants I have received from WFF (and with their customer service). But I do want to note that their prices seem to have gone through the roof lately. For this reason, I haven't ordered from them in 2 years and am not likely to order from them again. I've also noticed that they charge extremely high prices for annuals, including those that can be grown very cheaply from seed, like cleome.
On April 7th, 2009, AS added the following:
Ordered another Cornell pink azalea from them this year, plus an English rose so the shipping cost for one plant wouldn't be completely ridiculous. They had this deciduous azalea for much, much cheaper than any other company. It's actually very comparable to the one I bought many years ago - which is now getting enormous (unfortunately, too big to move). And the rose is a nice, big sturdy plant. Both were packed very well, and arrived in fine shape. I was pleased. But I repeat - DO NOT order annuals from them unless you check the cost and availability of seeds first. There are some doozies in this year's catalog, including possibly the most expensive zinnias in the world. :)
On April 6th, 2010, AS added the following:
I ordered a couple of shrubs and one perennial (Baptisia) this year from a gift certificate I received. All are healthy and in good shape, though the size didn't wow me. I'm not sure whether their shrubs are getting smaller, or I'm just used to other companies. The Baptisia is very small for $16 or whatever it was - for that price, I can get three plants that are only a little smaller from Bluestone. Still, they delivered healthy plants, and one shrub is already blooming in the correct color. The packing was also quite nice - the plants were well protected.
Customer service has also been decent for me. Last year, I got a post card saying that the English roses weren't up to par, and offering to replace mine. Mine was perfectly fine, so I didn't contact them, but I appreciate the offer.
I will definitely stay away from perennials, though and stick to shrubs - no matter how tempting.
On August 22nd, 2010, AS changed the rating from positive to neutral and added the following:
OK, after all these years of giving them the benefit of the doubt, I have to change my rating to neutral. Of the many perennials I planted this year (new garden), only their baptisia didn't make it and it had an ideal spot. I think it was too small to establish itself in the spring and survive the stresses of a hotter than normal year. For the high price, it should have been a sturdier plant. When I contacted them about a replacement, I found out that they don't have any in stock this fall, which suggests they no longer grow their own plants. I would have preferred fall planting, to give the small plant a better chance next year. Looks like I'll need to grow it in a pot myself for a year before setting it out.
I'd buy their shrubs again without question, but I can't honestly recommend their perennials. And as I've said before, the prices on their annuals are ridiculous.
On May 18th, 2011, AS added the following:
No replacement plant arrived, and no offer of a refund. In fact, no communication from them whatsoever. So I went to their website and found out that they're not selling that variety this year.
Meanwhile, a baptisia from another company (planted 5 feet away from the one that died) has doubled in size and is blooming this year. I've learned my lesson. This is not the same company whose catalogs I used to drool over years ago.
|On May 18, 2011, marie_kap Williamstown, NJ (Zone 6b) wrote:
I just placed an order from here the beginning of May. I have not heard anything even after my email. They charged me already on my card but I have not heard anything about shipping. After reading this I think I am going to cancel that order. It was rather costly, and if what I hear is true, it will be rather small.
On May 18, 2011, White Flower Farm responded with:
"On May 18, 2011 9:23 AM, White Flower Farm responded with:
|On May 14, 2011, Gabrielle512 Florence, MS wrote:
I have, or should I say had, been a customer of White Flower farm for years. Their products were usually acceptable; however, never stellar. Usually I would lose about 50% of whatever I bought. Being an incredibly busy Psychologist in a very demanding career, I admit it was convenience that had me returning; however, each year I would buy less and less. This year I ordered around $300.00 of plants from them. I noticed immediately that shipping was very slow, and communication was zero. To make a long story short, after numerous unanswered emails I finally called. What I got was a completely unprofessional "Customer Service Representative" named "Debbie Cashman" (it was important to her that I knew her name. She even spelled it! Go figure). At any rate, she blatantly refused to let me speak with a supervisor, engaged in harassing and aggressive verbal attacks, and ultimately stated, repeatedly in fact, that she would not transfer me to a supervisor nor would she give them my name and number to call back. She told me "go ahead and call the owner. I don't care." Well, that pretty much says it all. It's doubtful that I will ever get the remaining 5 items from the order I placed in February. That's ok. I won't be back, and hopefully you won't either.
On May 14, 2011, White Flower Farm responded with:
"On May 16, 2011 8:44 AM, White Flower Farm responded with:
|On May 13, 2011, sturf Kinston, NC wrote:
I ordered three vegetable plants to put in containers on my deck. When they arrived; two were dead and the third had a virus and was not planted. $35.00 for nothing. No more White Flower for me.
On May 13, 2011, White Flower Farm responded with:
"On May 16, 2011 7:59 AM, White Flower Farm responded with:
We are sorry that the plants you received did not survive shipment. Please contact our customer service department at firstname.lastname@example.org or call us at 800-411-6159 to receive a replacement order or full refund.
|On May 9, 2011, LayzeeGardener Smyrna, GA wrote:
I've been a WFF customer since the early 90s, and have much success in many locations with their perennials, bulbs, and vegetable plants. Their naturalizing bulbs have been a great success for me. I had been such a fan that I even traveled to CT to see their grounds and fields.
On May 9, 2011, White Flower Farm responded with:
"On May 16, 2011 8:17 AM, White Flower Farm responded with:
|On Apr 30, 2011, pinkcell Uncasville, CT wrote:
I ordered three times from white flower farm. Last year I ordered many strawberries, raspberries and tomatoes. I noticed last summer that one of the raspberry cane was not very alive. I contacted them and they explain to me how to check if the cane was still alive (scratch the cane with the nail and check if it's green). It turned out it was dead so they send me a new one that is thriving this year (and for free of course).
On Apr 30, 2011, White Flower Farm responded with:
"On May 2, 2011 1:51 PM, White Flower Farm responded with:
Thank you for your comments and feedback. If you provide your email address at the time you place your order, we will gladly notify you when the order is shipped via email. In addition, we include the tracking number so you can follow its delivery status. Wishing you a successful spring gardening season.
|On Apr 29, 2011, pterostyrax Seattle, WA wrote:
Until fairly recently I had good experiences with WWF. Then a couple of years ago their prices soared. I still bought from them if I couldn't get something elsewhere. This year I ordered a Purple Pillow Geranium because everywhere else was out. It cost a whopping $21.95. When it arrived it was *tiny*--the smallest shipped plant I have ever received--and so badly packed that the loose, dry dirt (and plant) had fallen out in the box. They said they would replace it. I said I wanted a refund unless they could guarantee a bigger, better plant. They did not respond to that message. Just sent me a second plant as small and badly packed as the first. I'm disappointed that I can no longer use this nursery.
On Apr 29, 2011, White Flower Farm responded with:
"On May 2, 2011 1:47 PM, White Flower Farm responded with:
We apologize that you received two plants that did not measure up to your standards. Although the plants received might be smaller than you expected, we guarantee they will respond by growing rapidly into a full sized plant once in the ground.
|On Apr 23, 2011, marialvsflowers Irwin, PA wrote:
Please understand that I have been ordering from mail order gardening companies for over 20 years when you read this comment, and also know that I have never felt the need to negatively comment on a gardening company before.
On Apr 23, 2011, White Flower Farm responded with:
"On Apr 26, 2011 10:40 AM, White Flower Farm responded with:
We are very sorry for your disappointment. There are always variables with live crops. Some we can plan in advance for and some we can't. We understand your frustration and we are doing everything we can to ensure that we send top quality plants to our customers, at an appropriate time for planting. The shippable quantity of Vanilla Strawberry was smaller than we anticipated for April delivery. Therefore, were selected orders for April shipment taking into consideration the original order date & climate zone. We assure you that your plant is reserved and will ship in June as the postcard stated.
|On Mar 15, 2011, Dempsey Big Lake, MN wrote:
They are in violation of the Federal Seed Act which states that any hybrid seeds or plants must be labeled as hybrid or F1. They sell a mix of open pollinated and hybrid varieties and the way the catalog is set up it makes a consumer assume that all of the varieties are heirloom or open pollinated. They are not only omitting the word hybrid but are insinuating they are heirloom cultivars in their marketting.
On Mar 15, 2011, White Flower Farm responded with:
"On Mar 17, 2011 10:23 AM, White Flower Farm responded with:
In regards to the information we provide regarding the hybrid or open-pollinated status of our vegetable plants. We have checked with the Connecticut Nursery & Landscaping Association, and they have informed us that they know of no specific law that requires to identify each vegetable plant as to whether it is a hybrid or an open-pollinated variety.
|On Mar 8, 2011, laurahteague Madisonville, KY wrote:
I haven't ordered from this company, so maybe I haven't any right to comment. However, one of the main type of complaints I read was the high prices, so I thought I would check the prices of something I REALLY know, which is daylilies. The comments were right. The daylily prices were outrageous! The cultivars they have for sale are older varieties that most growers would be offering for $4-6 at most, but WFF is charging $12-26! They claim theirs will outperform "lesser grades" offered elsewhere! Give me a break! The large daylily growers know what they're doing, and the well-known ones offer large healthy plants that perform very well. Unless you want to be robbed, don't buy daylilies from White Flower Farm!
|On Nov 9, 2010, gardengirl827 Drayden, MD wrote:
I bought a new home and have been doing a lot of research for flowers and some seed to plant in my gardens. After reading the reviews on DG I chose three companies to order from based on what they offer and the reviews I found here on DG. I love Daves garden communities and all of the information! :-*
|On Oct 26, 2010, Hepzi Vienna, VA wrote:
I've ordered from WFF for years. My experience has been uniformly good.
|On Oct 14, 2010, enthusiast10 Great Neck, NY wrote:
I was very disappointed with the Heuchera Georgia Peach and Heuchera Rave On plants that I received on 10/14/10. The "Rave On" plants were only 1 to 2" high and the Georgia Peach not much more than that. I am not sure that they will survive the winter. To make matters worse, these plants were expensive (more than other unusual, new Heucheras that I bought from another site that were cheaper, healthier and more than ten times the size) and the shipping was double that of the other company, although I live in a bordering state.
On Oct 14, 2010, White Flower Farm responded with:
"On Mar 17, 2011 10:38 AM, White Flower Farm responded with:
Dear Gardening Friend,
|On Sep 20, 2010, greyandamy Pittsburgh, PA wrote:
On Sat 9/18 I 2010 10:39:58
|On Aug 6, 2010, writergirl Sturgeon Bay, WI wrote:
Like many who post here, I've had mixed dealings with WWF. New to Zone 5 ten years ago, I was attracted to their guarantee and their range of perennials. However, I have since received healthier, more developed plants from other sources, for less money. I fell for the ad and bought the $35 per tuber begonia this year, and it hasn't done any better than the cheaper begonias I bought locally. Overall, I'd say they're overpriced.
|On Jul 19, 2010, lholder Northampton, MA wrote:
Six years ago I ordered a couple of lots of the daffodils for naturalizing and the daylily collation. I received premium bulbs and divisions that flowered the spring and summer after planting, and by the second year had started to fill in enough to choke out the weeds in the bed. That was a terrific experience.