On Jul 16, 2015, nitzi1944 Kings Park, NY (Zone 7a) wrote:
Posted on November 15, 2014, updated July 16, 2015
Posted on October 8, 2014, updated November 15, 2014
Posted on October 7, 2014, updated October 8, 2014
I had a gift cert. I ordered some Carnegie hyacinths and specifically told the phone person I wanted them delivered the VERY END of Oct. This is b/c I am having knee surgery the beginning of next week. Guess what? They just arrived and it will be 75 degrees today. Too warm to plant bulbs. I am going to refrigerate them. The shipping charges are TWICE the price of any other reliable catalog bulb seller like Brent and Becky or Colorblends.WFF is VERY overpriced and if it weren\\\\\\\'t for the gift cert., I wouldn\\\\\\\'t have ordered. MY first experience with WFF. I don\\\\\\\'t think I\\\\\\\'ll order again.
On October 8th, 2014, nitzi1944 changed the rating from neutral to positive and added the following:
I am impressed by the offer of WFF to refund shipping charges on my original and also to resend the bulbs at the end of the month when I will be home from the rehab facility after knee surgery. Gives me hope that companies want to keep a customer. I am taking advantage of this offer b/c I don\\\'t know if the refrigerated bulbs will survive. I am changing my rating to positive b/c of this offer. Thank you WFF!On November 15th, 2014, nitzi1944 added the following:
I received the replacement Carnegie hyacinths. Thank you for your kind consideration and offer. I got someone to plant them for me and look forward to Spring. WFF came through for me. On July 16th, 2015, nitzi1944 added the following:
I must say, the white Carnegie hyacinth bulbs were gorgeous. They were very large. They bloomed for a long time and I received sooooo many compliments. On Jul 16, 2015, White Flower Farm responded with:
"On Oct 7, 2014 10:53 AM, White Flower Farm responded with:
I am sorry to hear that we shipped your order earlier than you requested. Please contact us at 800-411-6159 or firstname.lastname@example.org so we can refund your shipping and handling charge and or replace the order to ship at the very end of October as you requested. If you wish to store them in your refrigerator, please make sure the temperature does not go below 40 degrees. I sincerely apologize for the inconvenience. We look forward to correcting this error for you.
Customer Service Manager
On Jul 16, 2015 8:09 AM, White Flower Farm added:
We are delighted to hear that you were pleased and complimented on the Carnegie hyacinth bulbs. Feel free to write a product review and upload any pictures you might have of them on our website at: whiteflowerfarm.com
Thank you for taking the time to update your review.
In 2014 I ordered 5 ajuga plants, 3 lithodora plants, and 3 "Tutti Frutti" agastache plants from White Flower Farm. In May 2015 I was very concerned that these plants had not made it through the winter. After contacting White Flower Farm, their Customer Service promptly emailed good advice about the ajuga plants: do the scratch test at the plant crowns, and if one sees green, the plants are alive, just slowly waking up. What a relief to find this to be true of the 5 plants! As for the 6 other dead plants, WFF CS requested that I send photos of the dead ones. My husband photographed the dead plants with his phone, and I uploaded and sent the photos to WFF. They had already refunded all 6 to my credit card, and acknowledged and thanked me for the photos. I am satisfied by the entire experience, as everyone who contacted me was helpful, polite, and responded as I had hoped they would. As a result, I will continue to be interested in their business!
I'm not usually daft at ordering from mail-order garden companies online. I do it enough to have experience with what to expect, so my experience ordering with this company may simply be an isolated incident. I ordered a flower assortment for hanging baskets only to realise the (read: high) price didn't even include a basket. Just 4 flowers - annuals. OK fine, that's on me for assuming.
Only 2/4 of the flowers arrived. OK fine, they let me know on the packslip that the rest would ship when available. Communication was key! Unfortunately, the 2 that did arrive were thrown about the packaging so that the soil was everywhere but in the pots (no damage visible to the box from the outside) and the plants were small and yellowed on arrival. Those 2 flowers shrivelled and died before their partners arrived. Requested replacements, was met with no resistance whatsoever, ultimately received 4 healthy flowers - packaged beautifully this time! The difference was like night and day. Plastic around damp soil - that stayed in the pots - little bits of cardboard to keep things spaced and in place. They must have hired an engineer between my shipments. Joking and trouble aside, the flowers were given a home in a shoddy hanging basket I made myself (cringe, it's all right) and they even came back from the "dead" this year. Can't really complain about any of it in the long run.
We appreciate your feedback on your order experience with White Flower Farm. I informed our public relations and product development teams about the confusion with the hanging basket. We will strive for a solution that will ensure future customers do not experience the same confusion as you experienced.
I am pleased to hear that your additional two items and the replacements arrived in great condition. We look forward to assisting you in the future.
On Dec 16, 2014, titaniumhipster Glen Oaks, NY wrote:
Thanks for contacting us. An operator will be with you shortly …
(Val) Hello, my name is Val. How may I help you?
(Paul) I’ve got some questions about your terrariums.
(Paul)Well Val. You seem pretty confident. Let’s see if you can give me some accurate answers to my questions. Last year I bought a “Stained Glass” terrarium. This year I want a “Victorian Conservatory.” How do I avoid any overlap in the plants they contain?
(Val) I’m not sure I understand your question…do you mean how do you space them accordingly so that the plants don’t end up on top of each other?
(Paul) Nooooooooooooooo. What I meant was if terrarium #1 contains an African Kaboodle plant, how can I avoid the plant present in terrarium #2?
(Val) Well, the kits are set up as collections. So in terms of switching plants out for different ones, I’m afraid we can’t do that.
(Val) In the Victorian Conservatory, there is Ruby Red Club Moss, Button Fern, Peacock Moss, Pin Cushion Spikemoss and a Bird’s Nest Fern.
(Paul) O.K. Could you list the plants present in the “Stained Glass” kit and the ones present in the “Victorian Conservatory” kit? This would help get started in choosing which kit I want.
(Val) Absolutely. Listed above your last text is the Victorian Conservatory, let me get the elements for the Stained Glass. Just one moment please.
(Paul) I await your answer.
(Val) In the Stained Glass, there is: Pin Cushion Spike moss (Selaginella kraussiana “Brownii’) Pin Cushion Spike moss (Selaginella kraussiana ‘Aurea’) London Pride, Button Fern, Tricolor Fern and Ruby Red Club Moss.
(Paul) It would be great if you could show me color photos of each of the plants you have listed. If you can do so I will be your friend forever (well for at least twenty minutes.)
(Val) I will try to find some for you. Can I try to attach them in an email to you?
(Paul) That would be great! Thanks for your efforts on my behalf.
(Val) Not a problem. Could you please provide me with your email address?
(Val) Okay. Give me just a few and I will send the email over.
(Paul) That would be a great help.
(Val) Not a problem at all. I am happy to help.
(Paul) I’m standing by.
(Val) Paul, I have just sent the email over.
(Paul) O.K. I need a few minutes to find it.
(Paul) Got it! If it was within my power to grant you a holiday bonus I would do so but for now a hardy slap on the back for a job well done will have to do.
(Val) Why thank you! If it’s not too much to ask, in place of a bonus perhaps you could give up a nice review on Dave’s Garden?
(Paul) Dave’s Garden? Who? What? Where?
(Val) It’s a website, where customers post review about every single nursery out there.
(Val) Called Dave’s Garden Watchdog
(Paul) Well, how about that! I’ll get on it right away OR as soon as I get the wording to my liking OR as soon as I prioritize it. But I will get it done. You guys certainly deserve it. Especially you Val.
(Val) Paul, thank you so much. I will tell my manager, and she will be happy to hear this as well as see the review. Thank you so much again.
(Paul) Well you not only talked the talk but you really did walk the walk. Over and out.
(Val) Take care Paul!
The operator has ended the chat. Thanks for contacting us.
As a result of this chat I DID buy the Victorian Conservatory terrarium. Paul Tobin Floral Park, NY
Posted on November 18, 2014, updated November 26, 2014
I\'m not happy to be writing this review because I\'ve dealt with this company for many years. Their prices are high but everything I have received from them has been stellar quality and perfectly packaged for shipping. However, I feel I should give a warning about ordering their amaryllis bulbs. I received the rest of my bulb orders in a timely fashion but no amaryllis. Each order showed they would be shipped \"separately\". I placed this order in September so I would have the bulbs in plenty of time to flower out for Christmas. Since it is after the middle of November I called for a status of my order and was told the bulbs were just now beginning to be shipped and that somewhere in \"the book\" (I assume the catalog) it states that they won\'t be in bloom for Christmas. I still haven\'t been able to find that caveat anywhere. My order was checked and the bulbs shipped yesterday - still not enough time for a Christmas bloom. When I stated that I should have bought the bulbs locally I was told they are much smaller which, of course, I know and that\'s why I was willing to pay a premium price for these bulbs. I\'m just very unhappy that I didn\'t know about the shipping date in advance. As a parting sentiment, the rep noticed that I live in Colorado where it\'s been very cold and said she hoped they didn\'t freeze. When I questioned her she said that they ship UPS and sometimes the plants sit in the truck for a long time and that White Flower Farms had no control over that. That made me feel warm and fuzzy about my order. Not only are they later than expected but they may be frozen mush when I get them. There are many other reputable companies out there to order from. Guess in the future, I\'ll be ordering from them.
On November 26th, 2014, joevai1 changed the rating from negative to positive and added the following:
I have happily changed my rating from negative to positive. A rep from the company contacted me and assured me this was a one-time incident. She then immediately took care of my problem to my sincere satisfaction. I'm pleased to be able to say I'll be buying from them again. It's said that you really only know a company by how they treat you when things go wrong. I couldn't have asked for a better response. In addition, the rep has also contacted their publication department to make sure that in the future customers are aware of the bloom time for the amaryllis. As a footnote, the bulbs finally arrived and they were not frozen!On Nov 26, 2014, White Flower Farm responded with:
"On Nov 18, 2014 3:24 PM, White Flower Farm responded with:
I am sorry to hear about your disappointment with our amaryllis bulbs. I apologize that you were not aware when you placed your order that our Dutch and cybister amaryllis do not ship until mid November and take 8-10 weeks to bloom. Dutch and cybister amaryllis need a cold treatment and therefore ship later than our South African amaryllis (which ship in mid October). We ship all our products UPS or US Priority Mail and we carefully watch the weather to prevent any freezing or cold damage. In addition, we guarantee our products 100%.
We value you as a customer & I would be happy to compensate you for your dissatisfaction. I am unable to locate your order with the information provided above, so please contact me at your earliest convenience at at email@example.com.
Customer Service Manager "
On Nov 21, 2014, preashannah nj United States wrote:
I am AMAZED at the customer service of this company.
I has no idea about their guarantee when I bought my plants and when they arrived I was not satisfied so I called them up and within seconds they had refunded my full order and said I could keep the plants.
On Sep 29, 2014, Jadwin59 Rochester, NY (Zone 6a) wrote:
I ordered 7 "blue billow" gallon-sized lacecap hydrangeas in early September and received the order about two weeks later. The plants were carefully packed, in excellent condition with minimum breakage and sizeable, moist rootballs. They have thrived since being planted in a prepared bed.
WFF is not cheap, but it's a good source for a cultivar that I couldn't find locally at this time of year, and the plants appear to be very high quality.
On Sep 29, 2014, White Flower Farm responded with:
Thank you for your positive feedback. Feel free to take pictures of your Blue Billow next spring when they are in bloom & post them with a review on our website at http://www.whiteflowerfarm.com. We appreciate your business.
On Sep 22, 2014, artistgardennyc New York City, NY wrote:
I realize people have varying experiences with ANY retailer these days so I don't mean to refute the negative comments. I can only say that I have always rec'd excellent plants that have thrived beautifully in my NYC garden. Recently, one of my new three digitalis plants did not thrive well. I called for advice and the White Flower Rep immediately offered to replace all three of them, no charge, because they are sent in sets of three. I thought this was quite generous.
On Sep 22, 2014, White Flower Farm responded with:
In the last 3 months, I needed to identify 2 plants. I emailed White Flower Farm with each picture and I received the identifications immediately. The emails were courteous and precise. I live in CT and have dealt with them in the past and have always received excellent service.
On Aug 19, 2014, White Flower Farm responded with:
"On Aug 20, 2014 7:50 AM, White Flower Farm responded with:
Thank you so much for the positive feedback. We were very happy to help you identify the plants. Please contact us anytime in the future. Happy Gardening!
Customer Service Manager"
On May 22, 2014, lovetogarden32 hartford United States wrote:
Read all the reviews and decided to order anyway.. I usually buy locally but this time I tried mail order. I usually don't leave feedback but wanted to give this company a high five!
I ordered tomatoes and vegetable plants from White Flower and was impressed at the quality. I had a question about planting and called the customer service department which was able to answer all my questions quickly. Very polite & great quality. More expensive then I'd prefer but I will happily pay more for great service & product.
On May 22, 2014, White Flower Farm responded with:
"On May 22, 2014 12:04 PM, White Flower Farm responded with:
Thank you for your feedback. Feel free to take pictures of your tomatoes & vegetables at harvest time & post them with a review on our website at http://www.whiteflowerfarm.com. We appreciate your business.
I place an order with White Flower Farm on 5/9/2014. It was for the Dawn to Dusk Collection. When it arrived, I immediately noticed that I was sent the wrong rose. I called Customer Service and spoke with Carol Ann. She was apologetic about the wrong product. She informed me that I should have been called by Shipping and told that they did not have this particular rose in stock. She went out of her way to track down an acceptable substitute for me. Carol Ann shows exceptional customer service .
On May 19, 2014, White Flower Farm responded with:
"On May 21, 2014 9:54 AM, White Flower Farm responded with:
Thank you for your positive feedback. I will share this kind post with Carol Ann.
This is the second time I have ordered from White Flower Farm. Both times my order was received in great condition. I was leery of ordering potted plants to be shipped, but they did an outstanding job. The plants arrived in perfect condition. I gave them a little water and they perked right up. I highly recommend this company.
On Mar 14, 2014, ScienceChick The Colony, TX (Zone 8a) wrote:
Ordered amaryllis bulbs - both potted and unpotted - for Christmas. They arrived on the third day of a five day ice storm (unusual for Texas). Sadly, they must have been frozen or nearly frozen at some point because all the bulbs rotted.
I called WFF (note - called, not emailed) and, although it really wasn't their fault that the bulbs froze, they replaced them. The customer service rep was very nice and very helpful. They were out of the varieties I had originally ordered but the rep took the time to find others that were close.
It did take a bit for the replacements to arrive due to bad weather in New England. The bulbs are HUGe and healthy. All are growing well and have multiple buds.
It's really nice to do business with a company that does what it says it will. When they say 100% guaranteed they mean it.
On Oct 26, 2013, DanSpitz_Guitar Bellport, NY wrote:
I'm surprised at the negative reviews here....I've ordered from them multiple times in the past few weeks, and each item has shipped out in a timely fashion...the Globemaster Allium bulbs I ordered from them were really big and healthy looking; same for the Hydrangea Color Fantasy plants I ordered from them...nice size, very healthy looking...and same for the Grape Hyacinth bulbs I ordered from them---very healthy too....YES, this company is a little pricey, but everything I ordered was shipped fairly fast and looked quite healthy...I give them a thumb's up....
On Oct 26, 2013, White Flower Farm responded with:
"On Dec 17, 2013 12:12 PM, White Flower Farm responded with:
Thank you for your kind words! We pride ourselves in shipping top quality, hardy and healthy plants to our customers.
On Jul 17, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:
I was a little anxious when I placed my order with them because of the mixed reviews. However, my own experience turned out to be positive. They arrived very nicely packed. One variety I can only find on their website arrived very stressed and eventually died. I contacted them about it, and they replaced them very promptly. Unfortunately the replacement also came in looking bad. They again promptly refunded my money. I am in CA, having plants shipped all the way from CT can be tricky. I appreciate their customer service. I will try them again, probably during early Spring.
recently ordered two bareroot roses and 3 malva plants. the roses were HUGE. beautiful roots and canes with new growth all over them. the malva were small, but looked healthy in their little pots. i'm very happy with these plants. this isn't the first time i've ordered from them and i've never had a problem or had to ask for a replacement or refund. great selection within plant types. i hope WFF keeps up the good work and doesn't deteriorate like some other mail order nurseries have.
On Oct 25, 2012, nancyelatimer Union City, TN wrote:
I bought 50 bulb cages and then another $450 worth of plants and bulbs. Everything was expensive but top notch. The plants arrived in amazing shape--hard to believe they were shipped. I wish the price was lower but the quality it truly amazing.
On Oct 25, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:28 AM, White Flower Farm responded with:
We are very happy to hear how pleased you were with the quality of bulbs & the bulb cages. A protracted discussion with our partners at UPS has resulted in meaningful discounts in the cost of our shipping service, bringing down the delivered price of every item in our Holiday catalog.
Thank you for sharing your positive experience. We look forward to serving you in the future!
Today I received the first order I placed with this company. I ordered a Philadelphus Snow White Sensation and could not be more pleased. Through the years I ordered many plants from many different companies and have never seen a more carefully packaged plant. The shipping and handling charge is a bit more expensive than some other companies, but I rather pay more and receive an excellent plant. Not a twig was broken. I will definitely order more from White Flower Farm.
On Oct 16, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:29 AM, White Flower Farm responded with:
Thank you for sharing your positive experience. A protracted discussion with our partners at UPS has resulted in meaningful discounts in the cost of our shipping service, bringing down the delivered price of every item in our Holiday catalog.
This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under Gurneys on this website.) I had positive experiences with both companies.
I ordered one raspberry variety from Gurneys, and one from White Flower Farms. The raspberry bush from Gurney's sprouted right away and is doing marvelously. The raspberry bush from White Flower Farm took a few weeks but is beginning to sprout leaves now.
I wanted to try three different heirloom tomato plants this year and wanted to be able to choose each variety. Gurneys didn't offer such an option so I ordered from White Flower Farms.
Unfortunately the plants arrived about a week before I could plant them (impossible to plan since they just say the plants will be sent at the right time - no specific date), so I followed the instructions on what to do with the plants in the meantime.
Two did just fine and are now flourishing in the garden. One went rapidly downhill while still in its pot and by the time I knelt down to plant it, it literally came apart in my hand. I called the company and asked if I could split the cost of a replacement plant with them since it wasn't their fault I couldn't plant it right away, but they wouldn't hear of it; they sent me a new plant at no charge, and it arrived in perfect shape and is now flourishing in the garden.
I ordered four strong tomato cages from Gurneys (they only come in sets of two) and though they were quite a bit pricier than your average tomato cage, they're also *quite* a bit sturdier than your average tomato cage. They look great and were worth the extra cost.
TOMATO AND RASPBERRY FOOD
I ordered tomato and raspberry food along with a tomato blossom rot prevention product from Gurneys, and they arrived promptly as did the other items in my order. It's too early to say how they'll perform, though.
I ordered zucchini and summer squash plants from White Flower Farms, and a winter spaghetti squash seed packet from Gurney. (A plant wasn't available.) The zucchini plant arrived broken in a box with other plants that were perfect, and White Flower Farms immediately sent out a replacement free of charge. It and the summer squash are both doing great. The winter squash is also doing great; it germinated and grew faster than I would have thought possible.
I ordered a yellow pepper plant from White Flower Farms. It arrived quickly and in perfect condition, and is flourishing in the garden.
I ordered sweet potato plants from Gurneys. They were the last to arrive of my order but they kept me informed so I wasn't left wondering. Of the 12 plants, a few were quite vigorous and a few were almost dead. I planted them all and so far about 9 appear to be healthy. They haven't been in the ground long, though, so the others could still come back.
Here my experience differs between Gurneys and White Flower Farms quite a bit. I wanted to order plants but in many cases they weren't available, and so I had to order seeds instead. This was the case with green onions, too, which I ordered as seeds. These were my orders:
- French tarragon plant
- Green onion seeds
- Basil seeds
- Dill seeds
White Flower Farms:
- Oregano plant
- Thyme plant
White Flower Farms: the oregano and thyme arrived in perfect condition and are doing great.
Gurneys: my order arrived quickly. The French tarragon plant didn't look all that strong, but I figured once it was in the ground it would perk up. It didn't; instead, it weakened every day until it was dead despite special care and attention. I bought a new tarragon plant at a local nursery to replace it. The seeds were even worse. The basil and dill seeds failed to come up at all, and I planted *many* of the seeds. (And I did follow the instructions!) After 3 weeks I finally dug some of the basil seeds up to see if there was any activity, and there was none. Just dead seeds. Of 12 green onion seeds, only 3 came up. I looked at the packets and there were no dates, so I wonder if I was sent seeds that were years old, especially when I compare how fast the winter squash seeds from Gurneys came up. So, I bought herb plants at a local nursery to replace the Gurneys no-shows.
White Flower Farms herb score: 100%
Gurneys herb score: 0%
That said, I didn't call Gurneys to ask them to replace the plants, as I was at the local nursery with my husband anyway and it was easier and quicker to just buy the plants there. Gurneys may have gladly replaced the plants if it had known of my experience.
Overall my experience was positive and I would order from both companies again. I did feel White Flower Farms had an edge in that I felt like I was dealing with a smaller business and real human beings more so than with Gurneys, and they also had more live plants in the fruits and vegetables I wanted (rather than seeds), but on the plus side, Gurneys offered better specials and they sell some nice extra items like the strong tomato cages.
I have been buying flower bulbs from White Flower Farm for over 20 years. Every bulb that I have received from them has come in excellent condition and has bloomed successfully. I especially love their wonderful tulip selections, daffodils, and alliums. My favorites are the Marit and Blushing Lady tulips, and Best Seller and Carlton daffodils. They were all were beautiful in the spring garden. I also have had wonderful results with the Gladiator, and Cristophii Alliums in my garden. I look forward every season to their beautiful photos in their catalogue. I don't buy perennial plants from them because I have wonderful garden centers nearby. They are not the cheapest company but I have been impressed with the quality of their bulbs and how they were always delivered on time for planting in the fall.
This was the first time I ordered from White Flower Farm, and I purchased jasmine. I was a little put off by the price at first but understood when the plant arrived... It was extremely healthy and full of blooms. Well worth the money and came on time for holiday delivery. Based on the jasmine, I decided to place a second order for an amaryllis. I was very surprised at the size of the bulb! Largest I have seen and put the grocery store bulb to shame. I look forward to the bloom which should be any day now!
On Feb 3, 2012, White Flower Farm responded with:
"On Feb 13, 2012 7:55 AM, White Flower Farm responded with:
Thank you for testimonial on your first experience with our company. We appreciate feedback & encourage customers to post product reviews on our website as well. You can also include a photo of your amaryllis blooming to show its spectacular performance!
On Jan 24, 2012, bsharf Palm Coast, FL (Zone 9a) wrote:
Posted on January 31, 2009, updated January 24, 2012
I've ordered Amaryllis bulbs for several years. Have been happy with the overall quality and correct labelling. I've had minimal problems with rotten bulbs, which were immediately replaced with a call to their customer service department.
On January 24th, 2012, bsharf added the following:
I am very pleased with the quality of customer service. Two weeks ago, year I had a problem with one Amaryllis bulb in a large order. On calling WFF, I was immediately offered a credit, on that bulb, for a future order.
I ordered some special daffodils from White Flower Farms for a new garden bed. Yes, they were a little more expensive, but these were relatively new varieties. I placed the order in Spring to get a discount. I received an email last week stating that my order is being shipped, and the bulbs arrived last Friday. They were nice, firm, fresh bulbs, with over 50% double-nosed. I have always had good experiences with White Flower Farms over the years, and this order was in keeping with their reputation for quality.
On Sep 12, 2011, White Flower Farm responded with:
On Jun 25, 2011, michigan420 Muskegon, MI (Zone 6a) wrote:
I ordered three Wedding Gown hydrangeas because it is a new variety that I knew I probably wouldn't find locally. They arrived in good shape and I needed to keep them indoors for several weeks until our cold spring warmed up. They have all thrived since being planted and have bloomed beautifully.
On Jun 25, 2011, White Flower Farm responded with:
"On Jun 28, 2011 11:38 AM, White Flower Farm responded with:
Thank you for taking the time to rate our company & products. Feel free to post your Wedding Gown Hydrangeas on our Facebook page!! We enjoy seeing our customers gardens!
On May 24, 2011, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on May 18, 2011, updated May 24, 2011
I ordered five plants on May 3, and received a confirmation but no ship date, except the range they give. I called and was told "they have to be ready to go". I'm thinking if you're selling things that aren't grown yet, you're already behind the eight ball. So I wait patiently and I get a notice saying my shipment was accepted by the CT post office, and gave me a tracking number. They shipped on a Friday, which was already bad, the plants would be sitting in a box for three days before they got to me on Monday.
Unfortunately, they are apparently STILL lost at the CT post office. They didn't arrive Monday, and I emailed WFF and told them they needed to track that package. They responded that *I* should track the package from my end. That's chutzpah. How would I do that? If it never left CT, my PO isn't going to be able to do anything about it, nor is it MY responsibility to track their shipment. I told them THEY needed to track it down from where they left it, if it was really mailed, it's lost there. This morning I ran the tracking number again, nothing. So I emailed them that information, asked again for them to track the package down, and as of tonight, have had no response.
If I get no response of a very positive nature by tomorrow, I will be calling my credit card company for a charge back. The plants have been in a box for SIX DAYS. If you're not going to fulfill your responsibilities by making sure your package reaches me, at least do the right thing and send a replacement shipment ASAP. How hard is it, really? It should take a maximum of 2 days from CT to NH. If it isn't there in two days, it's not going to be, so fix it!
On May 24th, 2011, HeidiNH changed the rating from negative to positive and added the following:
I'm going to amend my rating to a positive, based on how the Customer Service Manager handled the problem. First, Michelle emailed and called me at work to apologize for the problems, and said that she was able to locate all the plants I ordered from the reserve stock in the warehouse. She shipped them via overnight UPS and they arrived today, in perfect condition - good size plants in healthy condition - I am happy about that. What also arrived yesterday was the original order, ten days late, with the plants in predictably bad condition, black and/or dead, although one or two might live if they can recover. Michelle said she will use this situation as a teaching opportunity for her CS staff. That would be a definite plus. Thank you again, Michelle.On May 24, 2011, White Flower Farm responded with:
"On May 19, 2011 8:35 AM, White Flower Farm responded with:
We are sorry for the vague information given when you called our customer service department. What the representative meant when they said "the plants have to be ready" is that the plants need to reach transplantable size when growing. The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship plants in 3in (25.9 cu in), 1 qt (0.94 liter), or 1 gal (3.78 liter) pots, except as noted. We must point out that many perennials will not bloom the first year after planting but will the following year, amply rewarding your patience.
We will gladly track your package for you and if the product arrives in poor condition we will cheerfully replace or refund the order. We guarantee our products 100%.
I am unable to locate your current order with us, with the information given on this post. Please email me directly at firstname.lastname@example.org & I will assist you. I look forward to hearing from you & resolving this issue as quickly as possible.
Customer Service Manager
On May 25, 2011 12:42 PM, White Flower Farm added:
Thank you for taking the time to update your rating of White Flower Farm. We appreciate the opportunity to ensure your success with our plants and to provide you with excellent customer service.
Please don't hesitate to contact me if I can be of further assistance to you.
I ordered three times from white flower farm. Last year I ordered many strawberries, raspberries and tomatoes. I noticed last summer that one of the raspberry cane was not very alive. I contacted them and they explain to me how to check if the cane was still alive (scratch the cane with the nail and check if it's green). It turned out it was dead so they send me a new one that is thriving this year (and for free of course).
My strawberries did not produce much last year but it's normal as they need some time to get established. Unfortunately half of what I planted did not come back to life this year. I just called the customer service and they will send me some more for free!
I ordered a gift card (20% off until Mother's day) and received promptly. I was able to add this gift card to a previous order made in February and also added a few more plants easily over the phone. Each representative I had was very friendly and helpful.
The tomatoes were beautiful plants, well packed and received at the proper time for planting. The sungold and the matt's cherry tomatoes did great. The cherokee purple and orange oxheart only produced one tomato. I collected they seeds and started them this year. The sungold again are the easiest to grow and the flavor it's great.
I ordered some potatoes and peppers this time. I hope I'll get a plentiful of vegetables this year. The only complains I have is their prices (7.25 bucks a plant) while it's around 5 bucks in other nurseries but you receive good plants (strawberry roots were so long and tomato plant very high). For example strawberries are about 25 for 15 bucks (roots) while you can find 10 for 4 bucks but they so much healthier! Everything comes with planting and care instruction with a marker with many details on it.
also they almost never offer coupons or free shipping. I live in the same state as them (CT) but it's too far for me to get there and their shipping is extremely high in comparison to other nurseries. You cannot really follow your order status online too so you're not sure if your shipment is on its way. I know when they send their stuff approximatively (mentioned on the plant page) and you can call them if you're getting very impatient
Bottom line: I would recommend this company to a friend
On Apr 30, 2011, White Flower Farm responded with:
"On May 2, 2011 1:51 PM, White Flower Farm responded with:
Thank you for your comments and feedback. If you provide your email address at the time you place your order, we will gladly notify you when the order is shipped via email. In addition, we include the tracking number so you can follow its delivery status. Wishing you a successful spring gardening season.
I've ordered from WFF for years. My experience has been uniformly good.
Their stock usually comes well-packaged, a little "skinny" and/or bare-root. But it recovers and takes off with a vengeance. I have also had good experience with their tomatoes, and they have an excellent selection. I've bought cheap tree peonies from others and waited three years for a bloom--WFF's bloomed from the get-go. They sell a quality product but you do pay a premium.
But their real edge is in customer service. I have had one or two "busts" and they replaced the plants quickly and with no quibbling at all.
I don't order everything from WFF; I try to support good "bricks and mortar" local merchants as much as possible. But I do believe WFF is a good example of excellent service only an internet retailer can provide: unique specimens, broad selection and good information source. Not a competitor so much with the local nureseries; rather, I find WFF products and services to be an excellent supplement to the local nurserymen.
I was hesitant to make this positive, but in reflection, everything worked out fine in the end. I placed a rather large order with WFF (37 individual items) in January. I did it so early because in previous years items ordered in March and April ended up being sold out and that fact took a while for them to pass on. The communication from them leaves a bit to be desired so be prepared to stay on them, call frequently and get conflicting answers. In this case I ended up getting everything, it was spread out over almost 2 months with the last item arriving last Thursday, but everything did arrive and is doing great.
On May 6, 2010, sthinton Astoria, NY (Zone 6b) wrote:
Posted on April 25, 2010, updated May 6, 2010
Posted on June 2, 2009, updated April 25, 2010
I have been a satisfied customer of White Flower Farm for a number of years. Many of the most established plants in my garden were purchased from the company and these have thrived and been divided many times. I live in New York City (zone 6/7 and feel their focus is perfect for my area).
I am usually very pleased with the plants I have received, and when I have not been the nursery is very liberal in sending replacement plants or providing a refund, their customer service is the best I've experienced. You can even call with questions about your plants and will received excellent advice.
This spring I ordered a fragrant lily mixture and received large, moist and very healthy bulbs. Within three weeks of planting all had appeared and are now very robust plants with thick stems. This particular mixture is now on sale and I HIGHLY recommend ordering it.
I also recommend the Dicentra Spectabilis, which is also currently on sale. I received a very large bare-root that I planted, watered well and then left alone. In three weeks the plant burst above ground and flowered profusely. This was the best-spent $8.45 of the year. I have since ordered two more.
The Dahlia selection is not as large as from nurseries that specialize, but the offerings are very smart and the tubers are very large and healthy. Other species I've ordered that have thrived include Hellebores (Royal Heritage), which have never failed to bloom in their first spring; Campanula (Sarastro and Summertime Blues) grew very large their first summer and bloomed generously; as well as Tiarella, Astilbe, Echinacea and Peonies (all of which have been exceptional performers).
I have even ordered annuals and been equally impressed. I live in New York City where there are no nurseries (without traveling to the distant suburbs) and my success with annuals purchased at big box retailers has always been dismal.
Some commenters have posted that the plant size is average and not worth the prices charged. I agree that the sizes shipped are typical, but I have always been impressed by the performance of this nursery's plants and have no complaints.
The other common complaint is with shipping costs, but I argue that this is one area where White Flower Farm excels. The materials are all cardboard and completely recyclable. Shipping notices are sent by email, with direct links to tracking info at UPS. My orders have always been received in about one week from when my orders are placed. When I have requested a particular shipping date it has always been met.
The great benefit of White Flower Farm is the extensive materials available: their Web site is one of the best and their catalogue is unmatched. The nursery has a long history and continues to be an intelligent source for garden culture information. Their Web site has numerous articles and videos that can help you become a better and more knowledgeable gardener.
If you are looking for bargains, look elsewhere (most notably Bluestone), but if you want to be a part of a nearly unmatched shopping experience you won't be disappointed with this nursery.
On April 25th, 2010, sthinton added the following:
I recommend White Flower Farms if you are seeking quality plants and customer service. The neutral and negative comments posted make me wonder if we are all ordering from the same nursery. Over the years I have had positive experiences with WFF.
Once again my spring orders have included specimen from them: Rosea rugosa Hansa ($19.95), Acanthus spinosa ($12.95), Veronicastrum virginicum ($13.50). These items are bare-foot and my experience with WFF roots is very positive.
My order also includes some of the much-maligned annuals from WFF. I always order their annuals and am pleased with what I receive. Their Cleome hassleriana Rose Queen ($19.95 for 3) grows quickly to 4 feet and produces the largest flower heads of any I have seen. I also order Heliotrope Fragrant Delight ($19.95 for 3). It is an example selection, producing large and very fragrant flower clusters until frost.
Give them a try and see for yourself!On May 6th, 2010, sthinton added the following:
My spring order from White Flower Farm arrived promptly and was very well packed, without the use of Styrofoam. I am once again very pleased with the plants, shipping and packing. I have yet to experience any of the negatives mentioned here by other customers of WFF.
The annuals were all moist, healthy and well developed. The Cleome hassleriana Rose Queen is a favorite of mine and grows quickly to over 4' tall and flowers abundantly until frost, by which time it is nearly 5' tall. Place these plants appropriately because they will grow and arch toward the sun.
The particular Heliotrope offered by WFF is not the same I have bought from others sources. H. Fragrant Delight grows to nearly two feet tall and with a little pinching branches into a small shrub-like plant that is covered with deeply fragrant flowers until frost, which is to be expected because in zone 10 Heliotrope is a hardy shrub. I have one of these plants that is now three years old. I prune it back and winter it in my kitchen, holding back water until June when it returns to the backyard. During winter its growth nearly comes to a complete stop, but reliably tops out at nearly five feet by summer's end. If I had more space in my tiny NYC apartment I would keep more of these unusual plants.
The perennials that I ordered all shipped as bare-root plants. The Rosa rugosa 'Hansa' was a very large and impressively prepared specimen--the roots sturdy and well-spread, the canes all large. Looking at the plant I was inspired by the preparation work. Within one week of planting Hansa has broken dormancy!
I ordered three Veronicastrum virginicum and received three plastic bags that in all contained five roots, each of which was viable to plant on its own--a nice bonus. The stems arising from the root crown were moist and living and these plants have all shown growth quickly.
The remaining item from my order is Acanthus spinosa which was equally fresh and viable. I have placed it in a large pot. This is an experiment to see if A. spinosa will be happy in my small city garden.
As you can read in my various posts about this nursery, White Flower Farm is one of my top sources for plants and the company's catalogs and web features have allowed me to become a better gardener.
Have purchased plants & bulbs from WFF for 5 years or more. I think they're rather high-priced BUT they have merchandise that I can't find elsewhere. As a rabid flower & foliage fanatic, when I see something I've got to have, I'm willing to spend the money.... The price is the only negative, however. The plants are very well packed and healthy. The catalog is great! I learned some of my first garden dos & don'ts from their catalog which is more informative than most.
After reading some of the reviews about this great company I feel compelled to write about 10+ years of very good gardening experiences with them.
I ordered from them again this year and (again) things were perfect with my order. Rasperberries, Blueberries and Strawberries - eleven bare-root plants in all were received when expected and in great condition - for a dormant plant. (I suspect many people look at dormant plants and compare them to ones they buy at a nursery....I do too. I, however, have removed nursery plants from their containers, washed off the roots and replanted them and have lately and found a tiny root system hidden in a gallon sized pot!?! Is that a bargain from anywhere? Much less Home Depot?) Sometimes quality, selection and plant advice is worth more than a trip to a garden center where nobody even knows anything about plants in the first place! Pay the higher price and get advice from their horticulturalists - you'll save much time and effort by doing so!
The items were planted and have already sprung into life - in an area where they don't naturally grow easily (our pH is not very good for the blueberries and had to be strongly corrected at planting time.) This is the same experience I have had for years with stock from this company and I expect will continue to receive from them.
They do an exceptional job of finding hardy and more rare selections of all types of plants and their horticultural advice is exceptional. (I have NEVER had to call and request a credit as I have never received poor quality merchandise from them - ever.) I wholeheartedly tell friends to use them but I also advise people to stay away from bare-root plants if they are not expert gardeners - they are more difficult and you will have more luck with potted plants.
Just ordered a few tomato plants.....all arrived as healthy as can be.....I placed them under my grow lights as I wasnt ready to plant them yet. Within a day or two, I noticed my Moskovich was declining....looked like an Verticulim Wilt...odd. I know I couldnt save it as it got worse each day. Wilt from the top down. I took pictures and sent an email in to customer service.
Today, I received my Moskovich replacement...Customer service was very painless to deal with.
Very satisfied about the no hassle. Thank you.
On May 15, 2009, docgipe NORTH CENTRAL, PA (Zone 5a) wrote:
My Coleus came in special wrap around pot cardboard protection with cardboard medium plugs to hold the medium in the pot. This gave the protection of box in box packing. The packing was so good I saved the packing boxes for a second use.
I was informed when the product would ship. The shipping was concluded right on schedule with another notice to alert me to my order when they shipped.
The condition of the plants was excellent. I have never had anything but excellent service from White Flower Farm.
TOMATO PLANTS FROM WHITE FLOWER FARM, SPRING 2009. I purchased a number of tomato seedlings from White Flower Farm this spring of 2009. I had not used them before, and my initial thought was that prices were a tad high. But, now the plants are here, and I must say, the tomato plants are the healthiest ones I have ever received; they arrived in excellent condition and at the right time of the spring season for my zone. Also, the packaging was exceptionally clever--it provided great protection for the plants, and it was just cardboard, all recycleable, so I don't have any guilt over the packaging. Finally, they have great selection in terms of many different tomato plants to choose from. So, all in all, I think their plants are worth every penny--you get great selection, plants shipped at the right time, plants that are healthy and arrive in excellent condition, all wrapped in environmentally-friendly packaging. I will be a repeat customer here, and I will be telling my tomato-growing friends to spend a little more money and get better plants here rather looking for "cheapies" elsewhere.
On May 10, 2009, leeceeka Thompsonville, MI wrote:
i planted their "the works" 100 daffodil bulbs. they were not cheap,and the shipping is outrageous but every bulb flowered and the variety was great. i was so happy with them that i just ordered another 100 for fall.
First experience with this company. I bought 6 perennial snapdragons from them this spring. All 6 arrived on time. 5 were very fresh, one was wilted, I put it in the ground anyway but called WFF the next am. They immediately replaced the plant with a new one, no questions asked. The lady on the phone was very pleasant and professional, she even reminded me not to overwater snapdragons so the others would be ok. The new plant came a week later and was in excellent shape. As I figured the wilted plant died a few days later. I was very happy with the other 6 plants and the service from WFF. All 6 plants are going strong so far despite a wet cool spring here in MD. Cant wait until July when they are in bloom I would definitely order from them again.