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|On Oct 6, 2015, themagoos Owasso, OK wrote:
“White Flower Farm has the BEST customer service and I truly appreciate that, especially when customer service is declining in so many businesses today!”
On Oct 6, 2015, White Flower Farm responded with:
"On Oct 7, 2015 9:29 AM, White Flower Farm responded with:
Thank you so much for taking the time to post a positive comment. We appreciate your business & look forward to assisting you again in the future.
|On Sep 20, 2015, ellenfoster Hinesburg, VT wrote:
This is a lukewarm +. I've ordered bulbs and plants from them in the past. The bulbs were large and healthy. The plants were only OK. They have a good cross the board selection. I've also used them for Christmas presents- "buy 3 for different addresses" as well as some miniature live Christmas trees. These are great for my dad, since they arrive pre-lit and with decorations, but they have been disappointing to me. None of my Christmas trees have made it to being replanted outdoors, but my local nursery told me that I could not expect them to be inside for a month and survive for re-planting. WFF sight does not give adequate detail for me to know this. Nothing wrong, just not great. They are expensive and the shipping charges are appalling.
|On Jul 16, 2015, nitzi1944 Kings Park, NY (Zone 7a) wrote:
Posted on November 15, 2014, updated July 16, 2015
On October 8th, 2014, nitzi1944 changed the rating from neutral to positive and added the following:
I am impressed by the offer of WFF to refund shipping charges on my original and also to resend the bulbs at the end of the month when I will be home from the rehab facility after knee surgery. Gives me hope that companies want to keep a customer. I am taking advantage of this offer b/c I don\\\'t know if the refrigerated bulbs will survive. I am changing my rating to positive b/c of this offer. Thank you WFF!
On November 15th, 2014, nitzi1944 added the following:
I received the replacement Carnegie hyacinths. Thank you for your kind consideration and offer. I got someone to plant them for me and look forward to Spring. WFF came through for me.
On July 16th, 2015, nitzi1944 added the following:
I must say, the white Carnegie hyacinth bulbs were gorgeous. They were very large. They bloomed for a long time and I received sooooo many compliments.
On Jul 16, 2015, White Flower Farm responded with:
"On Oct 7, 2014 10:53 AM, White Flower Farm responded with:
I am sorry to hear that we shipped your order earlier than you requested. Please contact us at 800-411-6159 or firstname.lastname@example.org so we can refund your shipping and handling charge and or replace the order to ship at the very end of October as you requested. If you wish to store them in your refrigerator, please make sure the temperature does not go below 40 degrees. I sincerely apologize for the inconvenience. We look forward to correcting this error for you.
On Jul 16, 2015 8:09 AM, White Flower Farm added:
We are delighted to hear that you were pleased and complimented on the Carnegie hyacinth bulbs. Feel free to write a product review and upload any pictures you might have of them on our website at: whiteflowerfarm.com
|On Jul 9, 2015, BeaGardener Lexington, MA wrote:
In 2014 I ordered 5 ajuga plants, 3 lithodora plants, and 3 "Tutti Frutti" agastache plants from White Flower Farm. In May 2015 I was very concerned that these plants had not made it through the winter. After contacting White Flower Farm, their Customer Service promptly emailed good advice about the ajuga plants: do the scratch test at the plant crowns, and if one sees green, the plants are alive, just slowly waking up. What a relief to find this to be true of the 5 plants! As for the 6 other dead plants, WFF CS requested that I send photos of the dead ones. My husband photographed the dead plants with his phone, and I uploaded and sent the photos to WFF. They had already refunded all 6 to my credit card, and acknowledged and thanked me for the photos. I am satisfied by the entire experience, as everyone who contacted me was helpful, polite, and responded as I had hoped they would. As a result, I will continue to be interested in their business!
On Jul 9, 2015, White Flower Farm responded with:
"On Jul 16, 2015 8:11 AM, White Flower Farm responded with:
Thank you for taking the time to post a review of your White Flower Farm order experience. We look forward to being of service to you in the future.
|On Jul 3, 2015, gardenkarma Allston, MA wrote:
I'm not usually daft at ordering from mail-order garden companies online. I do it enough to have experience with what to expect, so my experience ordering with this company may simply be an isolated incident. I ordered a flower assortment for hanging baskets only to realise the (read: high) price didn't even include a basket. Just 4 flowers - annuals. OK fine, that's on me for assuming.
On Jul 3, 2015, White Flower Farm responded with:
"On Jul 16, 2015 8:23 AM, White Flower Farm responded with:
We appreciate your feedback on your order experience with White Flower Farm. I informed our public relations and product development teams about the confusion with the hanging basket. We will strive for a solution that will ensure future customers do not experience the same confusion as you experienced.
|On May 10, 2015, MattW1969 Fremont, OH wrote:
Ordered a clematis and a Miss Molly butterfly bush. Was very pleased with both plants. Miss Molly was larger and more robust than I had expected. Would recommend.
On May 10, 2015, White Flower Farm responded with:
"On May 19, 2015 10:46 AM, White Flower Farm responded with:
Thank you for your feedback. Feel free to post a review with pictures on our website (www.whiteflowerfarm.com) of the clematis and or Miss Molly butterfly bush. We look forward to serving you again!
|On Dec 16, 2014, titaniumhipster Glen Oaks, NY wrote:
|On Nov 26, 2014, joevai1 Montrose, CO wrote:
Posted on November 18, 2014, updated November 26, 2014
On November 26th, 2014, joevai1 changed the rating from negative to positive and added the following:
I have happily changed my rating from negative to positive. A rep from the company contacted me and assured me this was a one-time incident. She then immediately took care of my problem to my sincere satisfaction. I'm pleased to be able to say I'll be buying from them again. It's said that you really only know a company by how they treat you when things go wrong. I couldn't have asked for a better response. In addition, the rep has also contacted their publication department to make sure that in the future customers are aware of the bloom time for the amaryllis. As a footnote, the bulbs finally arrived and they were not frozen!
On Nov 26, 2014, White Flower Farm responded with:
"On Nov 18, 2014 3:24 PM, White Flower Farm responded with:
I am sorry to hear about your disappointment with our amaryllis bulbs. I apologize that you were not aware when you placed your order that our Dutch and cybister amaryllis do not ship until mid November and take 8-10 weeks to bloom. Dutch and cybister amaryllis need a cold treatment and therefore ship later than our South African amaryllis (which ship in mid October). We ship all our products UPS or US Priority Mail and we carefully watch the weather to prevent any freezing or cold damage. In addition, we guarantee our products 100%.
|On Nov 21, 2014, preashannah nj,
United States wrote:
I am AMAZED at the customer service of this company.
|On Sep 29, 2014, Jadwin59 Rochester, NY (Zone 6a) wrote:
I ordered 7 "blue billow" gallon-sized lacecap hydrangeas in early September and received the order about two weeks later. The plants were carefully packed, in excellent condition with minimum breakage and sizeable, moist rootballs. They have thrived since being planted in a prepared bed.
On Sep 29, 2014, White Flower Farm responded with:
"On Sep 29, 2014 11:57 AM, White Flower Farm responded with:
Thank you for your positive feedback. Feel free to take pictures of your Blue Billow next spring when they are in bloom & post them with a review on our website at http://www.whiteflowerfarm.com. We appreciate your business.
|On Sep 22, 2014, artistgardennyc New York City, NY wrote:
I realize people have varying experiences with ANY retailer these days so I don't mean to refute the negative comments. I can only say that I have always rec'd excellent plants that have thrived beautifully in my NYC garden. Recently, one of my new three digitalis plants did not thrive well. I called for advice and the White Flower Rep immediately offered to replace all three of them, no charge, because they are sent in sets of three. I thought this was quite generous.
On Sep 22, 2014, White Flower Farm responded with:
"On Sep 29, 2014 12:27 PM, White Flower Farm responded with:
Thank you for the positive feedback. We hope the replacement digitalis are thriving well!
|On Aug 19, 2014, judypal Waterbury, CT wrote:
In the last 3 months, I needed to identify 2 plants. I emailed White Flower Farm with each picture and I received the identifications immediately. The emails were courteous and precise. I live in CT and have dealt with them in the past and have always received excellent service.
On Aug 19, 2014, White Flower Farm responded with:
"On Aug 20, 2014 7:50 AM, White Flower Farm responded with:
Thank you so much for the positive feedback. We were very happy to help you identify the plants. Please contact us anytime in the future. Happy Gardening!
|On May 22, 2014, lovetogarden32 hartford,
United States wrote:
Read all the reviews and decided to order anyway.. I usually buy locally but this time I tried mail order. I usually don't leave feedback but wanted to give this company a high five!
On May 22, 2014, White Flower Farm responded with:
"On May 22, 2014 12:04 PM, White Flower Farm responded with:
Thank you for your feedback. Feel free to take pictures of your tomatoes & vegetables at harvest time & post them with a review on our website at http://www.whiteflowerfarm.com. We appreciate your business.
|On May 19, 2014, Lazydaisy153 Lilburn, GA wrote:
I place an order with White Flower Farm on 5/9/2014. It was for the Dawn to Dusk Collection. When it arrived, I immediately noticed that I was sent the wrong rose. I called Customer Service and spoke with Carol Ann. She was apologetic about the wrong product. She informed me that I should have been called by Shipping and told that they did not have this particular rose in stock. She went out of her way to track down an acceptable substitute for me. Carol Ann shows exceptional customer service .
On May 19, 2014, White Flower Farm responded with:
"On May 21, 2014 9:54 AM, White Flower Farm responded with:
Thank you for your positive feedback. I will share this kind post with Carol Ann.
|On Apr 1, 2014, myrelle22 Belton, TX wrote:
This is the second time I have ordered from White Flower Farm. Both times my order was received in great condition. I was leery of ordering potted plants to be shipped, but they did an outstanding job. The plants arrived in perfect condition. I gave them a little water and they perked right up. I highly recommend this company.
|On Mar 14, 2014, ScienceChick The Colony, TX (Zone 8a) wrote:
Ordered amaryllis bulbs - both potted and unpotted - for Christmas. They arrived on the third day of a five day ice storm (unusual for Texas). Sadly, they must have been frozen or nearly frozen at some point because all the bulbs rotted.
|On Oct 26, 2013, DanSpitz_Guitar Bellport, NY wrote:
I'm surprised at the negative reviews here....I've ordered from them multiple times in the past few weeks, and each item has shipped out in a timely fashion...the Globemaster Allium bulbs I ordered from them were really big and healthy looking; same for the Hydrangea Color Fantasy plants I ordered from them...nice size, very healthy looking...and same for the Grape Hyacinth bulbs I ordered from them---very healthy too....YES, this company is a little pricey, but everything I ordered was shipped fairly fast and looked quite healthy...I give them a thumb's up....
On Oct 26, 2013, White Flower Farm responded with:
"On Dec 17, 2013 12:12 PM, White Flower Farm responded with:
Thank you for your kind words! We pride ourselves in shipping top quality, hardy and healthy plants to our customers.
|On Jul 17, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:
I was a little anxious when I placed my order with them because of the mixed reviews. However, my own experience turned out to be positive. They arrived very nicely packed. One variety I can only find on their website arrived very stressed and eventually died. I contacted them about it, and they replaced them very promptly. Unfortunately the replacement also came in looking bad. They again promptly refunded my money. I am in CA, having plants shipped all the way from CT can be tricky. I appreciate their customer service. I will try them again, probably during early Spring.
|On Mar 27, 2013, riv Pine Grove, CA wrote:
recently ordered two bareroot roses and 3 malva plants. the roses were HUGE. beautiful roots and canes with new growth all over them. the malva were small, but looked healthy in their little pots. i'm very happy with these plants. this isn't the first time i've ordered from them and i've never had a problem or had to ask for a replacement or refund. great selection within plant types. i hope WFF keeps up the good work and doesn't deteriorate like some other mail order nurseries have.
|On Oct 25, 2012, nancyelatimer Union City, TN wrote:
I bought 50 bulb cages and then another $450 worth of plants and bulbs. Everything was expensive but top notch. The plants arrived in amazing shape--hard to believe they were shipped. I wish the price was lower but the quality it truly amazing.
On Oct 25, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:28 AM, White Flower Farm responded with:
We are very happy to hear how pleased you were with the quality of bulbs & the bulb cages. A protracted discussion with our partners at UPS has resulted in meaningful discounts in the cost of our shipping service, bringing down the delivered price of every item in our Holiday catalog.
|On Oct 16, 2012, combien Seattle, WA wrote:
Today I received the first order I placed with this company. I ordered a Philadelphus Snow White Sensation and could not be more pleased. Through the years I ordered many plants from many different companies and have never seen a more carefully packaged plant. The shipping and handling charge is a bit more expensive than some other companies, but I rather pay more and receive an excellent plant. Not a twig was broken. I will definitely order more from White Flower Farm.
On Oct 16, 2012, White Flower Farm responded with:
"On Oct 30, 2012 10:29 AM, White Flower Farm responded with:
|On May 19, 2012, trjonas Charlotte, NC wrote:
This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under Gurneys on this website.) I had positive experiences with both companies.
|On Apr 20, 2012, IL8900 Evanston, IL wrote:
I have been buying flower bulbs from White Flower Farm for over 20 years. Every bulb that I have received from them has come in excellent condition and has bloomed successfully. I especially love their wonderful tulip selections, daffodils, and alliums. My favorites are the Marit and Blushing Lady tulips, and Best Seller and Carlton daffodils. They were all were beautiful in the spring garden. I also have had wonderful results with the Gladiator, and Cristophii Alliums in my garden. I look forward every season to their beautiful photos in their catalogue. I don't buy perennial plants from them because I have wonderful garden centers nearby. They are not the cheapest company but I have been impressed with the quality of their bulbs and how they were always delivered on time for planting in the fall.
|On Apr 14, 2012, pinballer3 Brighton, CO (Zone 5a) wrote:
I ordered two Hosta varieties for spring shipping. The plants were well packaged and very healthy on arrival. I used a gift certificate for the purchase and had no problems.
|On Feb 3, 2012, Hydrangeagrwr Columbus, OH wrote:
This was the first time I ordered from White Flower Farm, and I purchased jasmine. I was a little put off by the price at first but understood when the plant arrived... It was extremely healthy and full of blooms. Well worth the money and came on time for holiday delivery. Based on the jasmine, I decided to place a second order for an amaryllis. I was very surprised at the size of the bulb! Largest I have seen and put the grocery store bulb to shame. I look forward to the bloom which should be any day now!
On Feb 3, 2012, White Flower Farm responded with:
"On Feb 13, 2012 7:55 AM, White Flower Farm responded with:
Thank you for testimonial on your first experience with our company. We appreciate feedback & encourage customers to post product reviews on our website as well. You can also include a photo of your amaryllis blooming to show its spectacular performance!
|On Jan 24, 2012, bsharf Palm Coast, FL (Zone 9a) wrote:
Posted on January 31, 2009, updated January 24, 2012
On January 24th, 2012, bsharf added the following:
I am very pleased with the quality of customer service. Two weeks ago, year I had a problem with one Amaryllis bulb in a large order. On calling WFF, I was immediately offered a credit, on that bulb, for a future order.
|On Sep 12, 2011, ycn4chin Dickson, TN wrote:
I ordered some special daffodils from White Flower Farms for a new garden bed. Yes, they were a little more expensive, but these were relatively new varieties. I placed the order in Spring to get a discount. I received an email last week stating that my order is being shipped, and the bulbs arrived last Friday. They were nice, firm, fresh bulbs, with over 50% double-nosed. I have always had good experiences with White Flower Farms over the years, and this order was in keeping with their reputation for quality.
On Sep 12, 2011, White Flower Farm responded with:
"On Sep 30, 2011 2:05 PM, White Flower Farm responded with:
|On Jun 25, 2011, michigan420 Muskegon, MI (Zone 6a) wrote:
I ordered three Wedding Gown hydrangeas because it is a new variety that I knew I probably wouldn't find locally. They arrived in good shape and I needed to keep them indoors for several weeks until our cold spring warmed up. They have all thrived since being planted and have bloomed beautifully.
On Jun 25, 2011, White Flower Farm responded with:
"On Jun 28, 2011 11:38 AM, White Flower Farm responded with:
Thank you for taking the time to rate our company & products. Feel free to post your Wedding Gown Hydrangeas on our Facebook page!! We enjoy seeing our customers gardens!
|On May 24, 2011, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on May 18, 2011, updated May 24, 2011
On May 24th, 2011, HeidiNH changed the rating from negative to positive and added the following:
I'm going to amend my rating to a positive, based on how the Customer Service Manager handled the problem. First, Michelle emailed and called me at work to apologize for the problems, and said that she was able to locate all the plants I ordered from the reserve stock in the warehouse. She shipped them via overnight UPS and they arrived today, in perfect condition - good size plants in healthy condition - I am happy about that. What also arrived yesterday was the original order, ten days late, with the plants in predictably bad condition, black and/or dead, although one or two might live if they can recover. Michelle said she will use this situation as a teaching opportunity for her CS staff. That would be a definite plus. Thank you again, Michelle.
On May 24, 2011, White Flower Farm responded with:
"On May 19, 2011 8:35 AM, White Flower Farm responded with:
On May 25, 2011 12:42 PM, White Flower Farm added:
Thank you for taking the time to update your rating of White Flower Farm. We appreciate the opportunity to ensure your success with our plants and to provide you with excellent customer service.
|On Apr 30, 2011, pinkcell Uncasville, CT wrote:
I ordered three times from white flower farm. Last year I ordered many strawberries, raspberries and tomatoes. I noticed last summer that one of the raspberry cane was not very alive. I contacted them and they explain to me how to check if the cane was still alive (scratch the cane with the nail and check if it's green). It turned out it was dead so they send me a new one that is thriving this year (and for free of course).
On Apr 30, 2011, White Flower Farm responded with:
"On May 2, 2011 1:51 PM, White Flower Farm responded with:
Thank you for your comments and feedback. If you provide your email address at the time you place your order, we will gladly notify you when the order is shipped via email. In addition, we include the tracking number so you can follow its delivery status. Wishing you a successful spring gardening season.
|On Oct 26, 2010, Hepzi Vienna, VA wrote:
I've ordered from WFF for years. My experience has been uniformly good.
|On Jun 28, 2010, StaticCling Meadville, PA wrote:
The two times I ordered from WFF, I received really nice plants, and they were correctly labeled as well.
|On Jun 9, 2010, russ9673 Denver, CO wrote:
I was hesitant to make this positive, but in reflection, everything worked out fine in the end. I placed a rather large order with WFF (37 individual items) in January. I did it so early because in previous years items ordered in March and April ended up being sold out and that fact took a while for them to pass on. The communication from them leaves a bit to be desired so be prepared to stay on them, call frequently and get conflicting answers. In this case I ended up getting everything, it was spread out over almost 2 months with the last item arriving last Thursday, but everything did arrive and is doing great.
|On May 6, 2010, sthinton Astoria, NY (Zone 6b) wrote:
Posted on April 25, 2010, updated May 6, 2010
On April 25th, 2010, sthinton added the following:
I recommend White Flower Farms if you are seeking quality plants and customer service. The neutral and negative comments posted make me wonder if we are all ordering from the same nursery. Over the years I have had positive experiences with WFF.
Once again my spring orders have included specimen from them: Rosea rugosa Hansa ($19.95), Acanthus spinosa ($12.95), Veronicastrum virginicum ($13.50). These items are bare-foot and my experience with WFF roots is very positive.
My order also includes some of the much-maligned annuals from WFF. I always order their annuals and am pleased with what I receive. Their Cleome hassleriana Rose Queen ($19.95 for 3) grows quickly to 4 feet and produces the largest flower heads of any I have seen. I also order Heliotrope Fragrant Delight ($19.95 for 3). It is an example selection, producing large and very fragrant flower clusters until frost.
Give them a try and see for yourself!
On May 6th, 2010, sthinton added the following:
My spring order from White Flower Farm arrived promptly and was very well packed, without the use of Styrofoam. I am once again very pleased with the plants, shipping and packing. I have yet to experience any of the negatives mentioned here by other customers of WFF.
The annuals were all moist, healthy and well developed. The Cleome hassleriana Rose Queen is a favorite of mine and grows quickly to over 4' tall and flowers abundantly until frost, by which time it is nearly 5' tall. Place these plants appropriately because they will grow and arch toward the sun.
The particular Heliotrope offered by WFF is not the same I have bought from others sources. H. Fragrant Delight grows to nearly two feet tall and with a little pinching branches into a small shrub-like plant that is covered with deeply fragrant flowers until frost, which is to be expected because in zone 10 Heliotrope is a hardy shrub. I have one of these plants that is now three years old. I prune it back and winter it in my kitchen, holding back water until June when it returns to the backyard. During winter its growth nearly comes to a complete stop, but reliably tops out at nearly five feet by summer's end. If I had more space in my tiny NYC apartment I would keep more of these unusual plants.
The perennials that I ordered all shipped as bare-root plants. The Rosa rugosa 'Hansa' was a very large and impressively prepared specimen--the roots sturdy and well-spread, the canes all large. Looking at the plant I was inspired by the preparation work. Within one week of planting Hansa has broken dormancy!
I ordered three Veronicastrum virginicum and received three plastic bags that in all contained five roots, each of which was viable to plant on its own--a nice bonus. The stems arising from the root crown were moist and living and these plants have all shown growth quickly.
The remaining item from my order is Acanthus spinosa which was equally fresh and viable. I have placed it in a large pot. This is an experiment to see if A. spinosa will be happy in my small city garden.
As you can read in my various posts about this nursery, White Flower Farm is one of my top sources for plants and the company's catalogs and web features have allowed me to become a better gardener.
|On Feb 6, 2010, Teedee Germantown, OH wrote:
Have purchased plants & bulbs from WFF for 5 years or more. I think they're rather high-priced BUT they have merchandise that I can't find elsewhere. As a rabid flower & foliage fanatic, when I see something I've got to have, I'm willing to spend the money.... The price is the only negative, however. The plants are very well packed and healthy. The catalog is great! I learned some of my first garden dos & don'ts from their catalog which is more informative than most.
|On Jun 9, 2009, ejeski Lombard, IL wrote:
After reading some of the reviews about this great company I feel compelled to write about 10+ years of very good gardening experiences with them.
|On May 28, 2009, tybrut Plaistow, NH wrote:
Just ordered a few tomato plants.....all arrived as healthy as can be.....I placed them under my grow lights as I wasnt ready to plant them yet. Within a day or two, I noticed my Moskovich was declining....looked like an Verticulim Wilt...odd. I know I couldnt save it as it got worse each day. Wilt from the top down. I took pictures and sent an email in to customer service.
|On May 15, 2009, docgipe NORTH CENTRAL, PA (Zone 5a) wrote:
My Coleus came in special wrap around pot cardboard protection with cardboard medium plugs to hold the medium in the pot. This gave the protection of box in box packing. The packing was so good I saved the packing boxes for a second use.
|On May 15, 2009, pennypincher Bedford, MA wrote:
TOMATO PLANTS FROM WHITE FLOWER FARM, SPRING 2009. I purchased a number of tomato seedlings from White Flower Farm this spring of 2009. I had not used them before, and my initial thought was that prices were a tad high. But, now the plants are here, and I must say, the tomato plants are the healthiest ones I have ever received; they arrived in excellent condition and at the right time of the spring season for my zone. Also, the packaging was exceptionally clever--it provided great protection for the plants, and it was just cardboard, all recycleable, so I don't have any guilt over the packaging. Finally, they have great selection in terms of many different tomato plants to choose from. So, all in all, I think their plants are worth every penny--you get great selection, plants shipped at the right time, plants that are healthy and arrive in excellent condition, all wrapped in environmentally-friendly packaging. I will be a repeat customer here, and I will be telling my tomato-growing friends to spend a little more money and get better plants here rather looking for "cheapies" elsewhere.