Count me in as another whose order took 3 WEEKS to get here. I called and followed up and they said that Internet orders take longer because they have to be entered into the computer. What????? Isn't the point of internet ordering that it is faster because it is all computerized? Maybe they need to update their software/system/procedures for ordering. If not, this needs to be in BIG BOLD letters on their site (there is one sentence on one web page that says that for fastest ordering, fax in your order, but I had to look for it, after the fact). Also, no email order confirmation? No email that my order was shipped? I believe that most internet consumers do it on the internet because in almost all cases it is faster and more accurate for both parties involved--- in this case, it seemed to be the opposite.
I will say that they have a great selection of seeds, and we will see how they do, but at this point, my seeds are going in 2 weeks later than I planned on and I am not so happy about that.
It has taken 17 days after internet ordering to receive my seeds. During that time I made two phone calls to try to track the progress of the order. One service representative gave me incorrect information. Now that I have received the package, I find that one of the four packets is incorrect. I am very disappointed with the service this company has provided. I am hoping, however, that the seeds are good ones. I will update later based on subsequent experiences.
On March 25th, 2009, lilygrandma added the following:
Still remains negative. I sent the company a letter detailing the problems I have experienced a few days before my comment posted here and have not had any response from the company. Doesn't seem to be too interested in correcting poor service. I guess I will go back to Totally Tomatoes for my seeds.
On Mar 5, 2009, lssfishhunter Jonesville, SC (Zone 7b) wrote:
I get all of my tomato seeds from this company. I have personally talked with the owner of the company, and I found her to be extremely knowledgeable, informative, and considerate. I have had great germination results from their seeds even when left in the refrigerator for a couple of years. I will continue to use this company for the source of my tomato and pepper seeds.
On February 10, 2009 , I ordered from this company. To this date on February 25, 2009 I have not received my order despite receiving an email on Feb. 11 stating that my order was received and would be shipped. I have sent several messages to this comapny and have not received a repsonse regarding my order. i am hoping to at least get a response letting me know when to expect my order.
On February 27th, 2009, roxie526 changed the rating from negative to positive and added the following:
Received my seed order today, 02/27/09. I am pleased with the seeds. they even sent me bonus seeds. I am wondering why it took so long to get my order and why they never repsonded to any attempt at communication. Oh well....
I've ordered 10-40 varieties of tomato, pepper, eggplant & tomatillo from the company each year since 2002, amounting to more than 100 varieties total since then.
Only once has there been an error in ordering. Their website and online ordering are easy to navigate. Seeds come well packed and in a timely manner. Postage is reasonable.
The print and web catalogs are both well-done and attractive, with an easy-to-read chart for bulk orders describing how many seeds of each species can be expected per weight ordered (# of seeds per 1/4 ounce, for example).
Customer service has been generally professional and courteous.
Catalog descriptions address each variety's unique characteristics without unnecessary exaggeration, and give a good working idea of what to expect from each variety's growth, fruit set, uses and taste.
On Jan 23, 2009, wthex Ashland, MT (Zone 4a) wrote:
I purchased 6 varieties of Tomato seed and 4 varieties of Pepper seed from Tomato Growers. The order was shipped in a reasonable amount of time, they had everything I asked for in my order and about 90% of the seeds germinated.
I experienced a very low germination rate with the Ivory Egg variety. I don't believe I experienced loss on any of the rest of the seeds, there may have been one or two. I was very impressed with the quality of seed this company sold me.
Ordered a tomato collection and bells from them online. Received my order promptly and accurately including free seeds. I used seeds from several different companies this year and by far Tomato Growers seeds performed the best. Initially I had germination issues with my bells but that was entirely due to my learning curve and not having enough heat on them. After getting their temperture up a bit I had near perfect germination rates. The plants themselves were of high quality and true to type. I already have their 2009 catalogue and will order more from them this year. Thank you Tomato Growers for my best plants!
I have been ordering from this company for the last five years. I usually order close to 5 varieties of peppers and 5 varieties of tomatoes. They have fantastic varieties, with excellent germination rates. This year’s germination rates were over 98%. I have never seen this with other companies I order from. I would recommend this company to anyone who wants the unique varieties of peppers and tomatoes.
On Mar 26, 2008, hillfarm Quesnel, BC (Zone 4a) wrote:
Ordered for the first time from this company in January 2008. Fast & painless shipping to Canada. Excellent germination; great selection. Generous seed counts - many (but not all)were "over-packed". Will definitely order from them again.
On Mar 6, 2008, curriedrice El Sobrante, CA wrote:
Good company! I've ordered twice from them. Reasonable prices and prompt shipping and delivery.
Moreover, the seed viability was very high. I ordered a number of tomato varieties as well as some peppers.
On Feb 20, 2008, sunkisst Port Saint Lucie, FL wrote:
My 2008 order came complete and in a timely manner.
Most of the 18 varieties of tomatoes and peppers have had a good germination rate.
All in all, I would recommend them to a friend and in all likelihood I will supplement my season with some more seeds from TGS.
I have ordered from Tomato Growers Supply for several years, but my most recent experience was sort of annoying. I ordered, among other things, a packet of Aji Dulce pepper seed and Neves Azorean Red tomato seed. I received two packets of the Azorean Red and no Aji Dulce. I called and was told that the pepper seed would be mailed to me. I asked if I should return the extra packet; the customer rep said yes. I returned it with a note of explanation but my pepper seed never did show up. Only one seed packet, but still it rankles, especially since the company's customer service number is not a toll-free number.
In the interests of fairness, I should repeat that I have ordered from the company several times and usually have loved their products. Apparently I just caught them on an off day.
On Feb 19, 2008, GoodDirtFarms Newberry, FL wrote:
My wife and I ordered a ridiculous amount of tomato, pepper, and eggplant seeds. The pictures and descriptions were too good. Seeds arrived, were planted, germinated incredibly well. Suggested improvements: notification of ship date (did notify that order was received) and other shipping methods available besides USPS, not that there were any problems. All in all, an amazing variety of good quality seeds at a very fair price. Great catalog. We look forward to making our next order with them.
On Jan 16, 2008, gypsyfamilyfarm Evansville, Manitoulin Island Canada wrote:
Another "new" company that I found through the Davesgarden website. I am amazed at the varieties they carry and am equally impressed with the high quality website. Delivery was very quick for an international order.
Random seed counts showed easily twice the minimum number of seeds listed on the packets. The seeds look clean and intact. Hopefully I will have a chance to update later with germination and production info.
On Dec 31, 2007, David_Paul Clinton, CT (Zone 6b) wrote:
Placed two orders last spring and both times received seeds within a week. Germination rates were 90%-100% on 18 cultivars. That included some, such as the Micro-Tom , which can only be considered curiosities and can't be great sellers. Glad there is a company which stocks such an assortment. 2008 catalog arrived today with some interesting additions. Be ordering eggplant and pepper as well as tomato seed from TGS this year.
On Nov 18, 2007, pennyrile Evansville, IN (Zone 6b) wrote:
I've ordered from TGS for the past three growing seasons. Since I usually order early in the fall, I assume I'm getting last season's seeds and have never had any germination problems with either tomatoes or peppers.
Any company selling contract grown, open pollinated tomato and especially pepper seeds can have some cross pollination issues, but I've only had two wrong seed plants out of dozens of varieties I've started from TGS. Both wrong seed plants made some very interesting and good results ... so that just added to my experience and enjoyment.
I've called TGS on the phone a few time and Linda has always been business-like but cordial. When the 2007 catalog offered Chapman tomato, I ordered early but got back-ordered. Linda sent me a cheque for the amount of the Chapman seeds, but I wouldn't even consider cashing it after all the good service and product I got from them in the past 3 years. A month or so later, the Chapman seeds arrived which probably cost TGS more for postage than what they made off the seed sale.
I still have their refund cheque in my record drawer just in case I'm starving to death and dead broke next year.
On Nov 16, 2007, amideutch Albersbach Germany wrote:
Just would like to give the folks at Tomato Growers Supply An ATTA-Boy or Girl for the fine service given on my order for 2007. Initially I tried to order online but on their dropdown for country listings they didn't have Germany. Gave them a call and they said "No Problem" put your address in the remarks section and the rest is history. Received my order in 5 days. Super Service. Amideutch
PS Germination rate was super and all varieties came true.
I really hate to relay negative experiences, but I hate to see my fellow hobby growers meet with disappointment and ill treatment. I bought multiple packs of seeds from this company. One out of many packets did well. The others, even the free pack, had a terrible rate of germination. A woman named Linda is the manager apparently and I personally found her to be extremely rude, and far from accommodating. I felt really taken advantage of and would never buy from them again if they were the only seed company in existence.
This is my second year ordering from Tomato Growers, and I have been very pleased with quick shipping, and excellet germination. I have always been in the habit of planting extra seeds to compensate for ones that don't germinate, if I do that with Tomato Growers seeds I wind up with a bunch of extra plants! Awesome! My husband loves the variety of peppers (hot ones) each year we have added new varieties to our order. Great company to deal with!!!
This is my second year ordering from tomato growers supply. Last year, I was pleased with my order of tomatoes, peppers, and tomatillos. The germination rate was good and the plants did well. This year, I added a bunch of eggplants to try out.
I will order again next year as they are fast and accurate. About the only down side I can think of that they do not send out an order status other than a credit card billing email. I never know for sure they have shipped the product until it arrives. But two years in a row, it has arrived within a week (OK since I'm across the country) so I'll stop worrying about whether the seeds shipped.
On Apr 18, 2007, Carter Houston, TX (Zone 9b) wrote:
Very fast shipping! From ordering to actually having seedlings sprouting was barely over a full week! Also, very, very good germination - nearly every seed planted sprouted, and that was after literally just tossing them in some soil and leaving them alone. I planted extra to account for germination problems and I've ended up having to give away some seedlings!
Great place to deal with - easy website, nice selection, clean and easy ordering.
On Mar 23, 2007, Autismmom Grove City, OH (Zone 5a) wrote:
The germination rate of their seeds are incredible! Even the polish heirlooms. Since they are all seedlings as this point I can't say much else, but if anything happens it'll be my fault, not theirs. Excellent job Tomato Growers Supply! So glad to have chosen you for my 'first time' with tomatoes.
This is the 2nd yr. I've supplimented my commercial tomato order with these guys. They are pleasant EVERY TIME I CALL, THEy ask if I can accept treated seeds and they PROCESS IMMEDIATELY(UNLIKE SOME BIG CO. THAT MAKE YOU PAY $10.00 JUST TO PACK THE STUFF IN A DAY RATHER THAN A WEEK, A.K.A Peaceful Valley:()
Anyway, they shipped almost immediately. I got the seeds in l week, all the way from FL! I worry about them using United states postal service but, the shipping for ALL my seeds was only 3.75, So I guess they know what they are doing. I will order the heirlooms from them again. Thanks, M's Organic Farm, Illinois.
On Feb 21, 2007, growth_is_good Liberty Hill, TX wrote:
Ive ordered from them 4 years in a row now. They DO know tomatoes, and i have always had luck with germination and growth. I love the grape tomatoes and smaller varieties they offer! I often find that even unused seeds from the year before, will still germinate as well! Good quality!
I order from this company every couple of years as they get new varieties in. They are always quick and accurate with my seeds. Great germination rate and I don't have to worry about them mixing up the variety. They know tomatoes. You get a bonus packet too if you order a certain amount! These people are keepers!
On Feb 2, 2007, AnnualAl Santa Rosa, CA (Zone 9a) wrote:
I am very happy with their customer service! My order arrived quickly, and packed to perfection. Now that the planting season is upon us, I will see how my many different varieties turn out! I will let you know how things grow
On April 6th, 2007, AnnualAl added the following:
My Tomatoes are all up and doing great! I love the different varieties that I found with them! (4-06-07) one more week and they will find their home in my garden. I love California weather!
On Dec 28, 2006, lafko06 Brimfield, MA (Zone 5a) wrote:
I placed a seed order before Christmas and received my package today. The seeds were well packaged and they sent a free pack of Marianna's Peace tomato. They also included 2 separate sheets of helpful instructions on seeds starting. The website was easy to use. I will order here again. Will update with germination results.
On August 27th, 2007, lafko06 added the following:
All my seeds germinated and the plants have all done wonderfully. I have already ordered a lot of my 2008 seeds here.
On Dec 12, 2006, kingedking Inverness, FL (Zone 9a) wrote:
Just ordered 32 different seed packs from TGS. Received ALL of them in only 4 days. I was really surprised. I didn't expect to get them that fast, nor did I expect to get all 32 varieties on the first try.