Posted on March 19, 2015, updated March 19, 2015
I recently ordered pepper seeds from Tomato Growers Supply, and decided to pay a little extra for shipping because I was excited to get started. It took them 2 days to even drop the package in the mail from when I placed my order. Then the carrier had some issues with shipping time. It ended up taking me a week and a half to get my seeds when I paid for 2 day shipping. I emailed the company and asked if they could do anything to help me out since it took so long for everything, including them to even drop them at the carrier, and they told me that it was pretty much just bad luck for me.
I will never do business with this company again, and advise anybody who cares about good customer service to avoid them as well.
On March 19th, 2015, bhall2614 changed the rating from negative to positive and added the following:
The company reached out to me and made up for the shipping issues. In retrospect, the issue was probably more with the carrier, but I was frustrated at the entire ordeal. Well, the company understood my concerns and went above and beyond to put me at ease and ensure that I received my order. Just goes to show what a big impact a small gesture by a company can have.
The issue I had is probably incredibly rare, and as such, I have no reason to not recommend them to others.
I ordered tomato seeds from TGS last three years and always was very happy with seeds and dealing with people from company. First time, I ordered seeds for my mom as she lives in Ukraine and grows her garden there. She got huge crop that year. Every variety was exactly as it's described on TGS page. My mom even asked me to write positive feedback for TGS :)! Next two years same nice tomato crops we had either in Ukraine and in North Dakota. I just order for me the early varieties as growing season in ND is very short.
Last year, 2013, I ordered both tomato and pepper seeds from tomato growers supply. I had just about 100% germination on all seeds and I had so many peppers I didn't know what to do with all of them. The most prolific pepper plants I've ever seen and all of them over 4 ft. tall. I had beautiful looking tomato plants in the beginning but because of a very, very wet spring and early summer my tomatoes suffered and I had very meager results on my tomatoes. Blame it on the weather and not TGS.
Good customer service and will buy from them this year.
Ordered some exotic hot pepper seeds and some heirloom tomato seeds. Selection was very nice, prices are decent, shipping time average.
Started the seeds in jiffy seed starting mix, kept them warm and humid inside a clear plastic bin with a heating mat in the bottom. I have at least one sprout from every strain so far (except one pepper) and it's only been a week.
Pepper seeds are harder to germinate than most seeds, they require TLC! You people need to stop ruining this company's reputation because you aren't skilled enough to sprout some seeds!
Overall a great experience and they will receive my business again next year!
On Dec 15, 2012, FishMang Grant Valkaria, FL (Zone 9b) wrote:
I've dealt with TGS for several years. Never had a problem. Their disease resistant varieties were the salvation of my disease problems. Germination using sterile seed starter soil resulted in near 100% germination for the several varieties I purchased. I give them a 5 star rating.
Posted on May 28, 2012, updated May 28, 2012
I ordered 8 types of seeds. 1 was backordered but came before I need to start seedlings.
My germination rates were fine, as good as my fresh Burpee seeds. About 70% in my not so warm house during March.
On May 28th, 2012, uncleleroy added the following:
Oh none of my cisneros tomatillo germinated but I only planted about 8 seeds, I will try some more. I also had trouble with some of my burpee eggplants not coming up at all so it might not be the seeds.
On Feb 10, 2012, Terry Murfreesboro, TN (Zone 7a) wrote:
This year marked my 2nd or maybe 3rd order with TGS. As always, the order was processed and shipped quickly. One item on backorder, a new AAS offering. Hopefully it will arrive soon. Can hardly wait to get my tomato and pepper seeds started!
On Dec 29, 2011, FormerFF Mountain Park, GA wrote:
I've bought tomato and pepper seed from this company for the last two years. They've always shipped promptly. I've had good germination rates using a heated tray, and good production from the mature plants.
This is my second year to order from this company & I've been nothing but impressed. We grow some 42 varieties of peppers & 30 varieties of tomatoes every year & I ordered about 15 of those from TGS last year. All seeds germinated well & the freebie packet of "Early Wonder" they sent has become one of my favorite tomatoes. This year I ordered 26 varieties from them -- I haven't planted the tomato seeds yet but the peppers are germinating well & right on schedule. We're still on dial-up internet & their website is one of the easiest to use from that perspective. Their seeds arrived packaged well, it arrived quickly & the order was complete. I couldn't be happier with this company.
On Dec 17, 2010, catlinhollow Wellsboro, PA wrote:
I have ordered from this company for 2 years, and have been well pleased with each order. I generally receive my orders within 2 weeks, which does not concern me, as I order by the beginning of February. ( I do feel the shipping charges are a bit high if only ordering a couple of packets.)
Germination rates have been excellent, and the plants are all hardy and good performers. My particular favorites, which I will be ordering again this year are Early Wonder and Sioux tomatoes, and Chichimeca and Bulgarian Carrot peppers.
Posted on March 13, 2010, updated April 5, 2010
Posted on March 19, 2009, updated March 13, 2010
I've ordered from TGS for many years, and the only problem I had was a few years ago when a variety was totally mislabeled. (Yes, I grew it out again the next year to make sure it was the seeds and not that I had screwed things up.) They've always been the quickest to send out their orders. Well, not this year. Count me as another one whose order took 16 DAYS to arrive. That's far longer than any of the other seeds I ordered at the same time from other places. It wasn't the actual transit time - it was postmarked 2 days ago. So I'm not sure why this took so long to process, but 16 days is a bit ridiculous. Very disappointing.
On March 13th, 2010, GardeningGirl changed the rating from neutral to positive and added the following:
All is right with the world again. Whatever the problem was last year - maybe after all the newbies realized how tough gardening actually is, they gave up this year? - it's been figured out by TGS, as they're back to their usual super-quick shipping, which makes me happy. Great selection of seeds as always, and they always have reliable, excellent germination.On April 5th, 2010, GardeningGirl added the following:
Not to discount anyone else's experiences, but I just wanted to add that I sowed the seeds I bought this year, and all of them germinated just great. About 15 varieties, every single one has nice healthy seedlings - I do quite a few seeds per cell, no coddling, and they're all fine and dandy. Just as are the seedlings from seeds I got from TGS 4 years ago - I put the year on each seed packet, and will keep planting old seeds until I run out. And all the old seeds also germinated just fine.
On Mar 6, 2010, blueeyeskms Waverly, KS (Zone 5b) wrote:
Posted on February 3, 2007, updated March 6, 2010
I have ordered from this company for several years now and will continue to order my tomato seeds from them. I have also ordered pepper seeds from them this year for the first time. I am anxious to see if they produce as abundantly as the tomato plants always have. This company has extremely fast turnaround time on orders. The order arrives in your mailbox long before you expect it to! The bonus packet is greatly appreciated!
On March 6th, 2010, blueeyeskms added the following:
Amazing bounty of bell peppers last year! This years order arrived just as fast as in previous years and as always included a bonus packet!
I planted seeds bought from this company 4 yrs ago expecting poor to no fertility. Fertility on tomatoes, eggplants and peppers is running over 80 per cent. Seeds were stored improperly in Texas heat too!! I will purchase from them again and again...
After reading the company ratings on this Dave's Garden website, I chose to order seeds from two companies. One of which was Tomato Grower's Supply Company. I ordered toward the end of Jan. 2010 and it took 8 days including the day i placed my order for me to receive all of my 8 seed packages of tomato and pepper seeds. The seed packets probably averaged 35 seeds per packet along with a freeby packet which i will give a try in the garden. I will followup with the germination rate.
I have ordered from Tomato Growers several times. They offer an excellent variety of tomatoes which are grouped in a very shopper friendly way in their catalog and on line. The only problem that I've ever had is that my Cherokee Chocolate turned out to be Green Zebra this year. The company said that they will send a replacement for next year.
I would recommend that anyone consider looking at Totallytomato.com as they carry a similar range of seeds which tend to be 50 cents to a dollars per pack less expensive.
I've had good luck ordering from both of these specialty tomato seed companies, but will probably order from totallytomato this year and save some money.
On Jul 21, 2009, packetpete Feeding Hills, MA wrote:
my seeds arrived in just under 3 weeks which is fine - it is the busy season - they were nicely packed in a quality paper packet with a open & close resealable feature which I enjoy - I do wish they had some pretty art work - but the seeds grew nicely - packetpete is happy with TG
On Mar 30, 2009, jasonlee247 Denver, CO (Zone 5b) wrote:
As with some of the other feed backs I did experience slower than normal delivery this year. I recieved no verification so I called them for a heads up. The woman was very nice and explained to me that they are about a week behind due to the spring rush. This is understandable, since I usually order in the fall for my indoor garden. Now, It would be nice to get some online verification via email, ect... and you may think this should be a negative review, but let me tell you why it isn't. I have had very close to 100% success with the seeds from here. There are SOOOoooooo..... many strains of peppers and tomato to choose from, ...and get this - I found some of my old seed stock bought from there dated from 2002, and decided to give them a go for kicks this year. 100% germination. I would never have thought that seed that old would still be viable. ...and it was 15 different strains of tomato and pepper, not just one or two seeds.
On Mar 29, 2009, megansarah South Central, WI (Zone 5a) wrote:
I've been ordering from TGSC for a few years and based on my experience, will continue to do so. I placed my order on March 7th, received an email confirmation that day, and received my seeds March 21st.
Since many suppliers are being inundated with new customers and increased demand, I expected a short delay with my seed orders this year, especially since I placed my order over the weekend. I normally receive TGSC orders within 7-10 days, but the 14 days it took this year doesn't seem unreasonable to me.
The order was packed well, shipped in full, and came with a free bonus packet. The seeds have been sown and are showing good germination, including the bonus seeds. I have no complaints.
I have ordered from tomato growers every year for the last 5 years. I have been very satisfied with all the varieties offered and have had great luck with the seed germination and plant growth. I placed my order in February and it arrived very quickly. I recommend this company from repeated positive experience.
On Mar 5, 2009, lssfishhunter Jonesville, SC (Zone 7b) wrote:
I get all of my tomato seeds from this company. I have personally talked with the owner of the company, and I found her to be extremely knowledgeable, informative, and considerate. I have had great germination results from their seeds even when left in the refrigerator for a couple of years. I will continue to use this company for the source of my tomato and pepper seeds.
On February 10, 2009 , I ordered from this company. To this date on February 25, 2009 I have not received my order despite receiving an email on Feb. 11 stating that my order was received and would be shipped. I have sent several messages to this comapny and have not received a repsonse regarding my order. i am hoping to at least get a response letting me know when to expect my order.
On February 27th, 2009, roxie526 changed the rating from negative to positive and added the following:
Received my seed order today, 02/27/09. I am pleased with the seeds. they even sent me bonus seeds. I am wondering why it took so long to get my order and why they never repsonded to any attempt at communication. Oh well....
I've ordered 10-40 varieties of tomato, pepper, eggplant & tomatillo from the company each year since 2002, amounting to more than 100 varieties total since then.
Only once has there been an error in ordering. Their website and online ordering are easy to navigate. Seeds come well packed and in a timely manner. Postage is reasonable.
The print and web catalogs are both well-done and attractive, with an easy-to-read chart for bulk orders describing how many seeds of each species can be expected per weight ordered (# of seeds per 1/4 ounce, for example).
Customer service has been generally professional and courteous.
Catalog descriptions address each variety's unique characteristics without unnecessary exaggeration, and give a good working idea of what to expect from each variety's growth, fruit set, uses and taste.
On Jan 23, 2009, wthex Ashland, MT (Zone 4a) wrote:
I purchased 6 varieties of Tomato seed and 4 varieties of Pepper seed from Tomato Growers. The order was shipped in a reasonable amount of time, they had everything I asked for in my order and about 90% of the seeds germinated.
I experienced a very low germination rate with the Ivory Egg variety. I don't believe I experienced loss on any of the rest of the seeds, there may have been one or two. I was very impressed with the quality of seed this company sold me.
Ordered a tomato collection and bells from them online. Received my order promptly and accurately including free seeds. I used seeds from several different companies this year and by far Tomato Growers seeds performed the best. Initially I had germination issues with my bells but that was entirely due to my learning curve and not having enough heat on them. After getting their temperture up a bit I had near perfect germination rates. The plants themselves were of high quality and true to type. I already have their 2009 catalogue and will order more from them this year. Thank you Tomato Growers for my best plants!
I have been ordering from this company for the last five years. I usually order close to 5 varieties of peppers and 5 varieties of tomatoes. They have fantastic varieties, with excellent germination rates. This year’s germination rates were over 98%. I have never seen this with other companies I order from. I would recommend this company to anyone who wants the unique varieties of peppers and tomatoes.
On Mar 26, 2008, hillfarm Quesnel, BC (Zone 4a) wrote:
Ordered for the first time from this company in January 2008. Fast & painless shipping to Canada. Excellent germination; great selection. Generous seed counts - many (but not all)were "over-packed". Will definitely order from them again.
On Mar 6, 2008, curriedrice El Sobrante, CA wrote:
Good company! I've ordered twice from them. Reasonable prices and prompt shipping and delivery.
Moreover, the seed viability was very high. I ordered a number of tomato varieties as well as some peppers.
On Feb 20, 2008, sunkisst Port Saint Lucie, FL wrote:
My 2008 order came complete and in a timely manner.
Most of the 18 varieties of tomatoes and peppers have had a good germination rate.
All in all, I would recommend them to a friend and in all likelihood I will supplement my season with some more seeds from TGS.
On Feb 19, 2008, GoodDirtFarms Newberry, FL wrote:
My wife and I ordered a ridiculous amount of tomato, pepper, and eggplant seeds. The pictures and descriptions were too good. Seeds arrived, were planted, germinated incredibly well. Suggested improvements: notification of ship date (did notify that order was received) and other shipping methods available besides USPS, not that there were any problems. All in all, an amazing variety of good quality seeds at a very fair price. Great catalog. We look forward to making our next order with them.
On Jan 16, 2008, gypsyfamilyfarm Evansville, Manitoulin Island Canada wrote:
Another "new" company that I found through the Davesgarden website. I am amazed at the varieties they carry and am equally impressed with the high quality website. Delivery was very quick for an international order.
Random seed counts showed easily twice the minimum number of seeds listed on the packets. The seeds look clean and intact. Hopefully I will have a chance to update later with germination and production info.