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I've ordered from TGS for many years, and the only problem I had was a few years ago when a variety was totally mislabeled. (Yes, I grew it out again the next year to make sure it was the seeds and not that I had screwed things up.) They've always been the quickest to send out their orders. Well, not this year. Count me as another one whose order took 16 DAYS to arrive. That's far longer than any of the other seeds I ordered at the same time from other places. It wasn't the actual transit time - it was postmarked 2 days ago. So I'm not sure why this took so long to process, but 16 days is a bit ridiculous. Very disappointing.
I have ordered from Tomato Growers Supply for several years, but my most recent experience was sort of annoying. I ordered, among other things, a packet of Aji Dulce pepper seed and Neves Azorean Red tomato seed. I received two packets of the Azorean Red and no Aji Dulce. I called and was told that the pepper seed would be mailed to me. I asked if I should return the extra packet; the customer rep said yes. I returned it with a note of explanation but my pepper seed never did show up. Only one seed packet, but still it rankles, especially since the company's customer service number is not a toll-free number.
In the interests of fairness, I should repeat that I have ordered from the company several times and usually have loved their products. Apparently I just caught them on an off day.
I haven't had too much luck with tomatoes due to blight, but heard about this place from a local garden shop & figured that if anybody would have some resistant varieties, they would. I had had no idea there were so many kinds of tomatoes until their catalog arrived. I went through & ordered the number of varieties I figured I would have room for - not only tomatoes, but also bell peppers and chilies - and they arrived in plenty of time before I needed to start them indoors. However, the seed envelopes had no spacing information on them. I tried to call them to ask for such info, but the line was perpetually busy that day, so I sent them a letter. To date they have not responded.It's getting close to the time for starting them, and I also have to plan my garden, so I tried to call them again today, with again longtime busy on both customer service and order lines. Finally I got through on their 800 number, only to find their horticulturalist out.The saga continues…
