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I bought celebrity tomato seeds from tomato growers two years ago and only tried to grow them this spring. They germinated very well but when they were about 10 inches tall all of the celebrity seedlings developed leaf mold. My other tomato seedlings grown from even older seeds from another company were all fine. I called the company and tried to tell them that their seeds could very well be contaminated with leaf mold. The customer service person tried to look me up in their database and that took FOREVER. Then when she finally found it, she asked me if I wanted refund. I told her that I didn't really care about the refund but I wanted to let them know about this leaf mold contamination possibility. Neither she or the person supposedly in charge of seeds were particularly interested in my findings. I won't buy from them again unless I can't find the seeds anywhere else.
Count me in as another whose order took 3 WEEKS to get here. I called and followed up and they said that Internet orders take longer because they have to be entered into the computer. What????? Isn't the point of internet ordering that it is faster because it is all computerized? Maybe they need to update their software/system/procedures for ordering. If not, this needs to be in BIG BOLD letters on their site (there is one sentence on one web page that says that for fastest ordering, fax in your order, but I had to look for it, after the fact). Also, no email order confirmation? No email that my order was shipped? I believe that most internet consumers do it on the internet because in almost all cases it is faster and more accurate for both parties involved--- in this case, it seemed to be the opposite.
I will say that they have a great selection of seeds, and we will see how they do, but at this point, my seeds are going in 2 weeks later than I planned on and I am not so happy about that.
It has taken 17 days after internet ordering to receive my seeds. During that time I made two phone calls to try to track the progress of the order. One service representative gave me incorrect information. Now that I have received the package, I find that one of the four packets is incorrect. I am very disappointed with the service this company has provided. I am hoping, however, that the seeds are good ones. I will update later based on subsequent experiences.
On March 25th, 2009, lilygrandma added the following:
Still remains negative. I sent the company a letter detailing the problems I have experienced a few days before my comment posted here and have not had any response from the company. Doesn't seem to be too interested in correcting poor service. I guess I will go back to Totally Tomatoes for my seeds.
I really hate to relay negative experiences, but I hate to see my fellow hobby growers meet with disappointment and ill treatment. I bought multiple packs of seeds from this company. One out of many packets did well. The others, even the free pack, had a terrible rate of germination. A woman named Linda is the manager apparently and I personally found her to be extremely rude, and far from accommodating. I felt really taken advantage of and would never buy from them again if they were the only seed company in existence.
