In December 2011 i ordered and received two dozen thornless blackberry plants from Simmons Plant Farm and planted them at that time.
When they came up this spring(2012) I notice that one of them had thorns on them. I left it grow until July and then I thought I would send the plant back to Simmons just to let them know just for their records. I explained in the attached letter that it was not a big deal to me and not further action was needed.
Two days later I get a phone call from a gentleman at Simmons apologizing for the mix up. I again explained that it was no big deal to me and I just let them know for their records and they could use the information in any way they pleased.
Yesterday(December 10, 2012), to my dismay, I received a dozen free thornless blackberry plants to replace the one I had informed them about.
To me, that is personal customer service at it's finest!
On Jun 7, 2012, FriedSpam Lake Saint Louis, MO wrote:
I was torn as to the rating to give this company.
* excellent prices
* quality plants
* only partial order was shipped
This company does not have a strong web presence, you cannot order plants from the web. Instead, you fax in an order or call them. I faxed in my order for 5 different types of plants.
When I saw my credit card being charged for a substantially lower amount than expected, I emailed them to see if there was a problem. They replied, saying they shipped what they had. No list of what they shipped, or didn't, no opportunity to change order.
What I did receive was a good value. Quality plants at an excellent price.
I *may* order with them again, but I will call instead of fax.
Ordered 2 varieties of asparagus and raspberries. There was a bit of confusion of the order, but it was quickly resolved. All the plants were in outstanding condition, and grew better than expected, especially the asparagus (it produced 15 - 30 stalks for each plant).
Contrary to the comment of some others, communications with Simmons (Karen) has been very good and helpful.
I ordered blueberries, strawberries and blackberries. The plants are somewhat small compared to nursery or box stores but are a excellent value. My first shipment of blackberries did not do well, but were replaced within 5 days of e-mailing the company of my problem. The replacements are doing great. I continue to recommend this company every chance I get!
As a previous reviewer said, don't expect much communication from this company. However, they were punctual with delivery and included more bare root berries than I paid for even! The plants are quality and economically priced. They're all happily growing on my farm now!
Even after reading reviews, I always prefer to test it myself. I would have placed a larger order with a little more faith, but perceptions differ. I ordered 150 strawberries (4 kinds), 5 Kiowa blackberries, 5 dewberries, & 3 rhubarb. These are some of the best plants I have ever received in close to 30 years of mailorder gardening. The Kiowa blackberries are large, the rhubarb is huge, strawberries all appear healthy, dewberries are a little puny, but with good root systems. I just received these yesterday & in the process of planting. This is definitely the place for berry plants and I highly recommend it.
I ordered 3 different rabbiteye blueberries and one group of 5 black raspberry early this summer. One raspberry never did grow, but everything else was healthy and has flourished. very healthy looking and I was busy picking blossoms off the blueberries this first year as directed. I was a little disappointed losing the one raspberry but didn't bother to claim it 'cause rest was so great. I wish they had older plants (3-4 years) that would produce the first year, and that they would ship in the fall so I could get a headstart on next year. Overall, they were very healthy plants that arrived in timely manner and very good survival rate. Great outfit!
Really great service! Their plants are large - blackberries, blueberries, and strawberries - and ready to go. I ordered once and then did not have enough to finish the row I was planting - they rushed my repeat order. Communication by phone was excellent.
I ordered blueberries and asparagus, one of the blueberries is a little sad looking, but it might just still be dormant. The others are great and very big for the price. The asparagus looks good too. Everything was moist and packaged well.
I didn't try to communicate with them so I can't speak to that, just mailed my order and it arrived just when it was supposed to.
I ordered asparagus plants from this company in June, I ordered Jersey Giant. Their price was very reasonable. I sent them a check along with my email address, they never cashed the check and never sent an email confirming the order. I had asked for mid-December delivery, as winters here in ne Tennessee have not been very harsh. As of November I had not heard anything, so I emailed them. I had to email twice but finally received a response. Then I saw my check had been cashed. I received an email mid-December that my asparagus had been shipped and I received it, via UPS, two days later. The plants are in excellent condition. I would definitely order from them again.
I think this is an excellent company. I ordered 8 blueberries months ahead of time. As March drew near, I figured I'd have to call. Nope-- they arrived exactly when they were supposed to. Some of the plants were nearly 3 feet tall! This is the third batch I've tried (first from Simmons) and all are doing great-- bearing a couple months after arrival. I really recommend them.
Five boysenberry plants and 50 strawberry plants were received in excellent condition. Plants were very large and healthy in appearance. In contrast with my experience with other mail order vendors, the packaging was excellent. Roots were moist and in great shape. Will definitely be buying from them again.
I ordered 50 Kiowa Blackberries, 5 Gooseberries and 50 Ozard Beauty Strawberries. This was in Mid March and it took only 4 days from beginning the order to delivery on my doorsteps. I have ordered plants before from catalog companies but never have I seen such healthy plants. They are all blooming out and are very healthy. I judge them much healthier than my previous nursery and 3 times cheaper in price. Yes, I recommend Simmons Berry Farm to anyone and plan on doing business with them in the future. I am very satisfied with the end product.
Great company! Owner answers phone, takes order, and will assist in selection. Strawberries, 250, delivered as promised--FAST--and plants healthy. Additional plants were added as insurance if there was shipping/planting loss.
45 days later: healthy plants and only loss two due to pesky squirrel that uprooted them. Replaced with two of the extra plants Simmons sent.
I will order my brambles from Simmons next February.