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This is my second time ordering from Simmons. The first time was 2 years ago and ordered 10 bare root Kiowa blackberry plants. I had ordered them well before the shipping season and because I am in Florida I was one of the first orders shipped out. When I received the plants I was very disappointed in the quality as the plants were small and worse 3 of 10 had no roots at all and they were very dry. I emailed the company my complaint and they responded quickly. I emailed them a picture of the plants and they apologized and blamed it on brand new diggers. They sent me out another ten plants for free and these were great.
Fast forward two years.....
I had a row of Ouachita and Natchez as well as the Kiowa and was disappointed in the flavor of the first two so decided to tear them out and replace them with 2 more 10 plant rows of Kiowa. I learned my lesson last time so this time waited to order so the diggers would be experienced. On January 8th I called Simmons and placed an order for 20 Kiowas. The plants arrived today in good shape and was happy with the size and condition. I would rank 4 of the plants as superb 10 as ok and 3 as so so. Now if you add that up you will get the problem...ordered 20 received 17. Ordered from the company twice and both times disappointed....no attention to detail. How hard is it to count to 20? There are other sellers online to buy from.....I would look elsewhere.
I placed an order for 2 blueberry plants and 10 raspberry plants in October of 2011. I had not received any plants or communication from the company by May 2012 so I called the company. I was informed that they had no record of my order so I pointed out to the individual I was talking to that they had cashed my check for payment back in October 2011. She took my number and advised me she would need to call me back. She called back a few minutes later and advised me that they had misplaced my order, would refund the money, was sorry and hung up. I received a refund a few days later. I immediately started to try to locate a nursery to get plants from at that late date but was unable to locate one. I had an order in 2010 which was handled satisfactorily. I would recommend ordering from them by telephone (these were mail in orders) and check closely with them as to shippping date