Vermont Bean Seed Company may have a wide selection but their service is very bad. I placed our order on February 21, 2003. To date, I have received two partial shipments. The last shipment billed us for two items (thermometer and ties) which were not in the box.
We have called, spoken with a rep., and sent an email but have not yet received the items or been credited the charge.
In addition, I have recently sent an email requesting information on a number of backordered items and some plants that are on hold. I wanted to know when VBS expected to receive the backordered items and when is the anticipated ship dates for the plants. After waiting over five weeks, this is not an unreasonable request.
I received a very short answer stating "Thank you for your order, It is in the filling area along with most of your backordered items. " Well, a lot of good that does me for planning purposes.
I haver sent off another request asking for specific information. All I want is basic information about my order.
I have purchased from three other seeds companies this season, including Johnnys Seeds. All the other companies provided prompt shipping and were very helpful in answering questions. Vermont Bean is the worst. I will not purchase from them again.
This is not the same company I ordered from back in the 70s & 80s.
It took almost a month for our seeds to come this season & with backorders. Being a small Farm, we depend on getting the right seed that is offered for sale. Their site is a mess & needs updated.
I called for 2 weeks & wrote 6 e-mails, none of them were answered, that's right even the telephone. Well for those of you who were growing back in the 70s, you will recognize their partners today are those seed houses we did not order from even back then.
It seems like a lot of the great seed vendors out of the 70s, have the same name but the people who made it like that then are gone now.
I ordered from Stokes the same day, & got my seeds in 2 days. Stokes will call you when there is a back order.
Don't waste your money on whatever this has become, it's not Vermont Bean & seed any longer. I even took them out of my favorites.
On August 19th, 2003, Marturo added the following:
Final update. I already mentioned that I tried to contact Vermont Bean & Seed. As I thought the backordered seeds were charged & sent after we reordered them from some where else. We asked by e-mail for them not to send the back orders we got no answers of course. This to me is no different than stealing. We have a Farm & need to count our pennies, or we too will go the way of many small Family Farms. We will never order a single seed or plant without checking the Company out with Garden Watchdog. Even a back yard gardener can't afford to waste time, & money on these crooks today. Check them all out every season, you can't be to careful today with Companies changing hands & countries yearly. Be careful & Happy Gardening
Lucky Horseshoe Farms
35 DAYS since I ordered and nothing has arrived.I have called three times in the past two weeks and unlike a previous comment, I received the same excuse "your order is in the shipping room now and will be going out in the next day or two" same operator?. NEVER AGAIN
Customer service is abysmal. On-line order placed, including 2 phone numbers & e-mail address. A US mail question re: my order was sent 5 days after the on-line order. Received by me 10 days after order placement. No phone call or e-mail to request follow up information. So why do they need them??? if not for service, eh? After 10 calls to customer service and not being able to get through, I sent an e-mail questioning customer service. This has not yet been responded to (3 days) and continued the telephone attempts. 5 attempts later I was able to at least leave a message. Again, no response...3 days. Certainly can not recommend.
This company is to beans and peas what Tomato Growers Supply is to tomatoes and peppers. You will find varieties here you can find nowhere else, including both new varieties and lots of heirlooms. Their selection on other types of vegetables is nothing to write home about, but after reading their catalog you'll want to plant nothing but beans anyway. Quality is always high.
On May 3rd, 2003, tomatodon changed the rating from positive to neutral and added the following:
This year's ordering experience was nowhere near as satisfactory as in the past. I ordered seed from eight different companies. VBS was the eighth to arrive - nearly 3 weeks after any of the others. It was too late to plant some of the seed, and there were a considerable number of out-of-stocks and back orders. I'll give them another chance, because many of their varieties really are unique, but another year like this one will be my last.
On Apr 17, 2002, farmgirl21 Hempstead, TX (Zone 8b) wrote:
i ordered 25 asparagus roots, and 2 different kinds of potatoes. i was worried at first that they wouldn't arrive in time to plant but they did and i planted as soon as they arrived. everything made it and growing great. i also ordered a bunch of beans every seed came up. i am very happy and will order from them again.
I would not order from this company again even if someone paid me. The customer service stunk...it took almost a month and a half to receive my order. I made phone call after phone call and each time got a different excuse.
First time to order form their web site. What Happened? Most of their products never came up when selected. Also typed in the skew number and nothing happened. They better update their site, don't think I'll be back.