I found Penny's Tomato & Pepper Joe on Face Book. I grow & LOVE hot stuff. Still, I learned ALLOT with Penny's posts. Recently I had a question and posted it for Pepper Joe. He quickly got back to me with his answer. I appreciate this because I was not a past customer. He was willing to put himself out to a follow pepper head! I will do business with him in the future!!!
On Aug 22, 2013, tinahelwig Hidden Meadows, CA wrote:
I found Pepper Joe doing web searches on growing tomatoes.His site had great FAQs on growing peppers. I was able to cut back my pepper plants last year and they all regrew thanks to Pepper Joe. He answers all the questions I post on his Facebook page and has helped me out a lot in my garden. That is very rare and valuable customer service.
I was looking for information about growing peppers and found PepperJoe via a DuckDuckGo search. The site is very informative with lots of good ideas and suggestions for germinating, growing and harvesting peppers.
I purchased a few seeds to use for next year's crop, then went about collecting all the info I would need to guarantee success. Most of the info was right there on the site. A few questions were answered promptly via email. Best of all, a couple of months later I received an email from PepperJoe directing me to a Youtube clip he had made that further clarified some of my questions.
This kind of attention to customers and followup is so rare these days. I'm sure I will have a good harvest in 2014 thanks to PepperJoe.
On Aug 12, 2013, ernestovargas New York, NY wrote:
This has been my first year growing hot peppers and I stumbled across PJs youtube channel and there fb page although I havnt ordered from them yet they have been more then helpful with any questions ive had. I already know next growing season I will be only dealing with them. Keep up the good work joe and penny you guys rock
On Aug 12, 2013, Pepper Joe's Inc. responded with:
"On Aug 14, 2013 6:30 AM, Pepper Joe's Inc. responded with:
THANKS so much ErnestoVarga & Salevene. It's folks like you that make our jobs enjoyable. It's also folks like you that helped us to achieve "Top 30 Companies" status here at GardenWatchdog. Considering Dave's Garden has 7,640 other companies in their data base....that is quite an honor to be in the "Top 30". It's amazing that our sister company, Penny's Tomatoes has that same distinction of "Top 30". We're humbled. "
Posted on August 11, 2013, updated August 11, 2013
Posted on August 10, 2013, updated August 11, 2013
Mostly my experience with pepper joe was flawless (customer service, seeds spouted fairly well, haven't seen any peppers on my plants yet so can comment on pepper shapes, colors, sizes). But when they began acting like children in the matter with tomatoeville, it just bothered me a little. I'm thinking, why does a good company, that's been in buisness for 20 some years, and gets flamed from a small a$$ website, would react the way they did with their videos and bad comments all over the internet.
When I confronted them on facebook I came back later on to see if they answerd, to my suprise, they REMOVED my comment and completly ignored it. This is not only disrespectful, but its childish. I was pointing out the fact that they should just let it go, its just a small website.
I didn't know tomatoeville before pepper joe mentionned it and started to flip out on facebook. This is stupid and I will never buy from pepper joe again and will tell this story to whoever wants to buy from them just so they dont.
talking about a good ship, bad captain. its a shame you acted like kids on this one. It was funny in the begining but it quickly became moronic.
On August 11th, 2013, FOSFrank added the following:
It is not a formal complaint. I told you my experience with you was perfect from the time I bought the seeds to the time I planted them. If you dont find my message clear, I dont know how it could be clearer.
lets start fresh shall we. in short here's how it went
- You acted like kids on facebook (making stupid comments in your photos, videos about the stupid website that is tomatoeville)
- You removed my comment and ignored it and then you have the gut to tell me your "legal council recommends you make no comment to that." so you can make stupid comments but when I confront you to stop this madness I get shut down? I did not ask about any details on the litigation or anything. It was merely a "calm down brother" kind of message.
It should be clearer now that I've made it in 2 seperate points. My problem doesn't need fixing, your attitude towards buisness and customers does.
here's your reference. Your order number is: 28553
On August 11th, 2013, FOSFrank added the following:
This is what free speech is about in your eyes ? This is a website to tell poeple what we experienced with a company, not to match a cookie cutter review. I think your pride is just hurt in this and you just prove my point every single time you post back. On Aug 11, 2013, Pepper Joe's Inc. responded with:
"On Aug 10, 2013 5:55 PM, Pepper Joe's Inc. responded with:
We look up orders two ways. One is by order #...two is by email address. What is your order #?? We referenced your email address and found no record of you ever have being a customer?? As far as Tomatoville goes...we have ongoing litigation against them and our legal council recommends we make no comment to that.
EXACTLY WHAT IS YOUR COMPLAINT as a customer of Pepper Joe's? We vow to fix it whatever it is. 100% guaranteed! But we can't fix a complaint that is not clear.
We fix every issue and will fix yours as well.
On Aug 11, 2013 5:42 AM, Pepper Joe's Inc. added:
Let me be equally clear. Your comments are only your opinion about how I reacted to an issue at another website. Again, that issue is currently in the litigation process. You say your experience with Pepper Joe's was "Flawless". Your comments are in no way related to our products or service. Frankly, I don't think they belong here at Garden Watchdog. This is a place to review Gardening business's, not vent about a subjective matter.
This is your first and only post....so obviously you came to Dave's Garden to bash us....and for no other reason. People will see through this....and I've reported you to the Moderators."
On Aug 4, 2013, thirdcoasttx Corpus Christi, TX wrote:
I have ordered twice now from pepperjoe and have had quick shipping both times and quick responses to questions I have asked. One thing I ordered was the citrus wood smoked Carolina reapers, man you want to talk about great flavor and mouth numbing heat! If you get the chance I suggest you give them a try!
On Aug 4, 2013, Pepper Joe's Inc. responded with:
"On Aug 6, 2013 9:29 AM, Pepper Joe's Inc. responded with:
Hey thirdcoasttx, BiggJohn & Craigboe....we're here for you.
On Aug 2, 2013, BiggJohn OFallon, MO (Zone 6a) wrote:
A group of friends including myself love new hot peppers and tomato varieties, so we scour the web and markets looking for the extra kick for our salsas and gardens. We ordered from Pepper Joe this year and are very happy with the quick delivery, service and products. The peppers we grew (not all the seeds) they all grew and are producing wonderful hot peppers galore.This was our first year ordering and not our last, next year we plan on adding Penny's Tomato's as well to the list. We have them on our F.B. pages too and love the comments we get when friends and family say "where did you get that, its not from the typical seed store". They offer so much information about every little detail which is important to all stages of gardeners in my opinion and to give that away for free is just icing on the cake!
On Aug 1, 2013, craigboe Romeoville, IL (Zone 5b) wrote:
I have been growing hot and sweet peppers for many years now and I somehow stumbled across Pepper Joes. I am completely satisfied with the seeds I received and especially the personal service they give to their customers.I will be using their seeds on a regular basis now along with Penny's tomatoes. I don't use a whole lot of seeds but I like to be treated right.
This is my second year of growing peppers, first year trying hot peppers. Love all the info and the fast responses this company provide. Looking forward to ordering some hotter seeds for next year already. As a novice this is the place you want to look for help. Keep up the good work, and thank you for all the fun I am having.( don't tell the wife)
On Jul 20, 2013, Pepper Joe's Inc. responded with:
THANK YOU so much, BazzaBoy, Trent1098 and Adrian_choj. Sorry I didn't thank you sooner....we just returned from a trip to West Palm Beach, Fl. to solidify a deal with Supreme Growers....their owner Steve Blackburn to make some Pepper Joe C0-Branded exclusive fertilizers with them. Supreme Growers sells fabulous cutting edge products like Myco Blast, Soil Blast, Myco Tea and Kelp to name a few. Let me give them a shout out....see a few of their products at http://www.pepperjoe.com/shoppingcart/html/pepper.html#aids Once again we are SO flattered by all of your positive input. We promise not to disappoint. If anyone is not 100% satisfied with our products email me direct at firstname.lastname@example.org Fiery Regards, Pepper Joe"
Fantastic company to work with. I've ordered seeds from Pepper Joes two years in a row now. Outstanding germination rates on 20 different varieties of peppers.
Joe even gave me some great advice on indoor lighting and sprouting, to get an early start this year, and I now have over 120 healthy and happy pepper plants of various varieties growing in pots and in the ground this year.
On Jul 15, 2013, adrian_choj welland Canada wrote:
I have ordered seeds from 4 or 5 different companies, one of them being Pepper Joes, I am growing 32 different varieties of peppers and out of all the peppers I am growing the seeds I purchased from Pepper Joe(Carolina Reapers, Peter Peppers, Ghost Peppers, Chocolate Habanero, White Habanero, 7 Pot Douglah) are the best quality seeds I have grown so far they are very full and grow strong and firm, also he is the only person to take the time to personally email me back with detailed help and tips on gardening. Couldn't ask for better service! Thanks Pepper Joe!
Thanks so much Ozzy555....and also thanks to Chilehead23, Kimoore, PepperDave and Tuchusmas for taking time from your busy schedules to give us a rating....and thanks for your kind words. We'll continue to work harder at earning your confidence. We do believe in sticking with our customers every step of the growing process. I answer dozens of emails every day from our customers. At times we're so busy that my answer is just a few sentences long...but we strive to answer every one. We've developed a FAQ page to answer most basic questions and provide a few gardening tips at http://www.pepperjoe.com/gardening-tips/faq/faq.html
and also at http://pennystomatoes.com/FAQ.html
Again, all THANKS for your continued supports.
Pepper Joe "
This company produces excellent stock and speedy service. I have never had any trouble getting a hold a REAL LIFE PERSON. Pepper Joe pepper seeds are far superior to anything I have purchased elsewhere. I am a customer for life!
I purchased seeds from Pepper Joe late last year and started planting my first pepper plants. I've been caring for them since and, to my amazement, got them big, strong and beautiful using some of the tips on Pepper Joe’s website. Unfortunately, I went to check on my plants the other day, as I do on a daily basis, and realized that a handful of them were wilted and looked like they were under watered. I gave them water and checked on them the next day but they looked worse. I freaked out and all I could think to do was take a picture and send it to the pro himself for help. Pepper Joe didn't disappoint, he answered my all my questions very promptly and gave some great advice. Unfortunately, it was too late for my plants as they did not recover. I later realized that I had placed the plants near a sprinkler head and some of them were actually getting flooded on a daily basis and that’s what caused the problem. Even so, I greatly appreciated Pepper Joe taking the time to answer all my questions! Thanks so much Pepper Joe; I'll continue to be a loyal customer! From Long Beach, CA: Oscar
I love to grow hot peppers and have very successfully. Lately I had a problem and contacted Pepper Joe's. The response was not only very prompt, but it was right on point. I will be a customer for a long time.
On Jun 18, 2013, Pepper Joe's Inc. responded with:
"On Jun 18, 2013 11:20 AM, Pepper Joe's Inc. responded with:
Thanks so much Bstrength...and also ShawShankSC, Dogtor and DntFearTheRpr (love that name referencing our Carolina Reaper, Worlds Hottest Pepper). Lol. It's always a thrill to see our customers taking time from their busy schedules to give us a rating. We appreciate each and every one of you. We're working hard to make each and every customer feel special. We want to stay with you every step of your Gardening Experience. Join us on Facebook at [HYPERLINK@www.facebook.com] and sign up for a Free Newsletter at http://visitor.constantcontact.com/manage/optin/ea?v=001nkQb... Great Gardening to all this summer! Fiery Regards, Pepper Joe http://www.pepperjoe.com "
I've ordered seeds from Pepper Joe on several occasions. I've always had an excellent germination rate and healthy plants when using his seeds. I love the variety of different peppers that he has to offer. I've contacted him online with questions regarding seeds, plants and fertilizing. He has always been very helpful. The customer service is great. I also appreciate the free seeds that come with my orders. Some of my favorite peppers have been the ones that I received as free samples. I will plan on using Pepper Joe every year for my pepper seeds.
On Jun 12, 2013, DntFearTheRpr Royal Oak, MI wrote:
Every plant ive grown from these seeds have been outstanding. Both, Pepper Joe and Penny's. The company itself is one in a million and the appreciation they give through social media is just unmeasurable. Shipping and cost of seeds is practically nothing. I have over 30 strains of peppers and 10 different tomatoes. All of which grew healthy as can be. I recommend both companys to everyone. 5 stars across the board for customer service, rare selections, wide variety and great deals.
I wish there was a rating above positive. In my 43 years I have rarely run into a company that is this concerned about its customers.
First the seeds. I wish I could report a 95%+ germination on my pepper seeds, but the honest truth is I screwed up. What is amazing is that despite my fumbling, Joe's seeds were robust enough to still give me a good garden this year. (83 peppers!) Penny's tomato seeds were literally 100% germination! I planted 3-5 per 4 inch pot, 20 pots. Most were up within the first week. Some took longer, a few came up weeks in. All told, they ALL eventually sprouted.
But never mind the seeds for a minute. It is the support and service that makes this company shine. I follow Joe in forums such as The Hot Pepper, and also his Youtube channel and Facebook. I have NEVER seen anyone bend over backwards for the customer like he does!!! Even when lack of success clearly is the CUSTOMERS fault Joe will replace the seeds. No questions asked. What perplexes me is he has ANY complaints at all! These folks MUST be trolls, because if given even half a chance Joe makes it right.
That is MY story and I will be a satisfied customer for years to come. Not only a top-notch vendor but a great online friend and support team. Thanks Joe and Penny.
On Jun 5, 2013, Pepper Joe's Inc. responded with:
"On Jun 5, 2013 12:41 PM, Pepper Joe's Inc. responded with:
Tenspeed_B, GrowingHeat & Smcroni,
We are humbled and honored to get such ratings on our company and thank you so much for taking the time to do this.
It means a lot to us and makes us want to work even harder to make our customers happy.
On May 29, 2013, GrowinHeat West Springfield, MA wrote:
I've been growing superhot peppers for two years now.I sta
rted with seeds that I got from Pepper Joes.My success germinating them wasn't very good so I contacted them.I got new seeds free and great tips on better results.I have over 50 plants in grow bags and pots.I have another 35 waiting to be potted up and lots that I gave to friends and family.This company treats you like family and I highly recommend them.Thank you Joe! Larry Croteau,West Spr
Customer service is fantastic. From order to delivery was 3 days. Bonus seeds added to the order at no cost. 100% germination rate. Informative website. Everything from match head hot to nuclear in the world of Hot Peppers. Pepper Joes is the place to go if your looking for Hot Peppers.
Steve Cronin- Easley , SC
On May 1, 2013, johnofthedead Okinawa Japan wrote:
Received my seeds in a timely manner. Seeds were delivered to an APO address, and came with 4 packs of FREE seeds that I was not expecting. A plesent surprise. I just got into gardening, and let me tell you, when it comes to growing peppers, or pepper seeds in general, PEPPERJOE.COM is the ONLY way to go.
On May 1, 2013, Pepper Joe's Inc. responded with:
"On May 2, 2013 2:33 PM, Pepper Joe's Inc. responded with:
Thank you John and all others for such positive feedback.
We're exhilarated to see so much good input and we'll work real hard to earn your trust.
Most of all thanks for being customers.
To stay in touch with us throughout your Grow and Gardening Season, consider joining 61,000 fellow gardeners on our Facebook page at [HYPERLINK@www.facebook.com]
Also, our Free Newsletter is chock full of Gardening Tips, Hot Pepper Pics, Freebies, and more at http://visitor.constantcontact.com/manage/optin/ea?v=001nkQb...
Also, if you'd like to get a peek at our Seeds and Products, we'll mail you a Free Catalog at http://www.pepperjoe.com/form.htm
Your kind words make it all worth while.
My second year ordering from Pepper Joe..the first year was great...the second year was even better!!Ordered seeds on April 19th(a Friday..late afternoon ) received seeds on April 25th..a turn around time of 4 days...could not be happier with that.also the young lady that I had dealt with was extremely courteous,and helpful..I am looking forward for my 4 varieties and the two free varieties to germinate...and I am sure that my germination percentage will be as high as it was last year...96%...thank you Pepper Joe
This is my first year growing peppers and I found Pepper Joes website nothing but useful following his advice has made my experience so far a success ! I recently had a question and e-mailed him and he got back to me quickly! Thanks Pepper Joe for making my growing experience a great success thus far
Greetings! This is my second year purchasing seeds from Pepper Joe's. I love this company. NO GMO's, easy to place order and I didn't have to wait long to receive. Germination rate 99% for me! Healthy, strong plants. All of last years plants I grew in pots and this year we put them in the ground, they are doing great. The number of peppers these plants produce is unbelievale. I have a list of about 16 people I give my peppers to. I like the fact that besides producing such a great product, Joe communicates with all his customers when they have questions or tips. The icing on the cake is the free seeds. Keep up the good work Mr Joe.
Cape Coral, Fl
I have been ordering super hots from Pepper Joe's for years. I have never had a problem. I have seeds from them for almost 5 years I have had in the refrigerator. Just planted a few and all germinated. I Like the 100% guarantee. Gladly never had to use it. I have sent emails constantly asking his advise and very seldom took over 12 hrs to respond. Except if he was on the road then it took 24hrs. Alway's had the solution to my problem. GREAT SERVICE.
On Apr 19, 2013, Gh0stChili Dalzell, SC (Zone 8b) wrote:
Ladies and Gentlemen, it really is an honor to be given this opportunity to leave a review.
‘So, first things first: I have researched and participated in a lot of companies and forums in the discussion of hot peppers. There are thousands of sites with hot pepper information and references as to seed purchases. Pepper Joe's is by far the best site I have found to date. Their site provides specific information that never leaves topic, while maintaining simplicity and concise information that allows anyone interested in growing peppers the means to do just that.
‘Next we move onto the purchasing and contents of the order I have placed.
Received order 3 business days from purchase date: check
Contents: Exactly what I ordered: check
Bonus: As they advertise, you receive free seeds of various varieties: feeling giddy: check
‘Now what about the companies performance:
I received an email 4 minutes after purchase.
The email was customer focused and it was actually sent by a living breathing person. That wasn't what I expected. They answered all my questions and concerns.
I received my Carolina Reaper (BIG GRIN) and the free seeds as fore mentioned. The two packets sent to me free contained peppers originating from Korea and Japan.
That was something that really impressed me.
I got what I paid for and received the attention and respect from the company.*to pepperjoe* Thanks for emailing me personally conveying your appreciation of my business.
I will continue to shop with you from here on and will advertise your site on my Facebook, Blog ..etc. Thank you for actually owning up to what you offer and showing me that you are 100% dedicated to customer satisfaction.
On Apr 13, 2013, WillysWoodPile Kalamazoo, MI wrote:
Posted on January 31, 2013, updated April 13, 2013
Easy ordering, prompt service, well-packed seeds, directions for sowing seed, bonus packs of seed, and the hottest pepper in the world. Pepper Joe gets an A+ from me.
On April 13th, 2013, WillysWoodPile added the following:
100% Germination (7 of 7) of Carolina Reaper SUPER-HOTs [as of 4-13-2013.On Apr 13, 2013, Pepper Joe's Inc. responded with:
"On Feb 1, 2013 7:13 AM, Pepper Joe's Inc. responded with:
THANK YOU WillysWoodPile and we'll work hard to live up to your Positive rating. Great Gardening, Pepper Joe "
Also thanks to Sconnie, Rocky, Lieber and Julian. Sorry I haven't answered every one of these great ratings quicker...this has been a slamming busy seed season. And with the addition of the Carolina Reaper to our Seed line up, it's been a real hustle to keep up with it all. But I'm thrilled that my team is continuing to get orders shipped out in 3 to 4 business days. Also, the germination reports flowing in are the best we've ever had.
A big part of the fun with running a seed business is gardeners like you all. So supportive... and we've formed such a strong bond with so many customers through email, our Newsletters and at the top of the list is our Facebook page. Our intention is not to take your money and run...but rather to try to stay with you every step of the growing process. THANKS a million to all of you.
Pepper Joe http://pepperjoe.com/"
On Apr 3, 2013, Sconnie_Planter Kenosha, WI wrote:
Pepper Joe's is THE only pepper website you need to order from.... REALLY! I have been so disappointed by other seed sources such as Burpee and Park. Pepper Joe's (and Penny's Tomatoes) have always shipped quickly, given free seeds with every order and offered great advice and information.
They offer seeds that you won't readily find with other sources. And, every year, the seeds have almost 100% germination. That is great considering some pepper varieties are picky and "high maintenance". Yet the seeds from Pepper Joe's do so much better than any others that I have purchased. I have gotten tons of compliments from friends and coworkers about my plants (always have too many and gift them to others) and the fruit produced (which I also have too much of each year.... more gifting).
Check out the Pepper Joe's website (and Penny's Tomatoes too). They back up their product and offer great follow-up advice. Sign up for their emails and get cool deals year round.
I ordered their signature collection of pepper seeds, "Volcano-in-a-box". It contains over 100 seeds of the hottest peppers on the planet. My order was processed, shipped, and delivered within 3 business days! Very easy ordering process and super-speedy delivery...
Also, I ordered a week before an Easter special where they were offering 4 free packs of seeds. My order only included 2 free packs of seeds. I emailed Pepper Joe's letting them know that if I had known about the special coming up, I would have waited a week. I received a response later that day that they would be happy to mail out two additional packs of seeds for me.
How's that for awesome customer service? They've earned a customer for life, that's for sure. I'm telling all my friends and family about Pepper Joe's and I cannot wait to get my hands on some of the tasty, fiery peppers!
I am verry satisfy with pepper Joe's service n product!
They have the biggest selection of hot pepper seeds I've seen anywhere!!
The prices are reasonable n the shipping was fast. Last autumn I odered a few variety of seeds of super hots n I planted them n 99% of my seeds develop in about a week or so n are growing nice n strong, I had never have such a good % of growth ever. I recommend (PEPPPEPPER JOE'S n PENNYS TOMATOES) to anyone who is looking for a great product n service. To all chilli heads pepper joe's is da place to go!
I ordered four different varieties of hot peppers. Order shipped fast and they gave me some great free seeds. I followed their suggestions in the FAQ, used a Burpee self watering seed starting system, and a heat mat. ALL of my pepper seeds ended up germinating within 7 to 14 days. Now they are happily growing under their lights. Great company. Great people. Great product. Happy growing!
On Mar 18, 2013, Pepper Joe's Inc. responded with:
"On Mar 22, 2013 5:11 AM, Pepper Joe's Inc. responded with:
Thanks Will, Gary and Caseman and all others for the glowing reviews. We sure do appreciate you and all of our customers.
Come and join us in a positive and supportive environment on our Facebook Gardening Page at [HYPERLINK@www.facebook.com]
The customer service at this company is great. Even though it is mail-order, it seems like you are dealing with friends. So rare in today's world. Some unique peppers too. Really looking forward to the peppers this summer.