Posted on May 21, 2015, updated May 25, 2015
Posted on April 30, 2015, updated May 21, 2015
The free seeds germinated. The pepper seed in the \\\"Box Of Dynamite\\\" and \\\"Peter Pepper\\\" would not germinate. The seeds were in no way fresh, and viable. I regret spending so much on seeds that could not germinate. I hope that I can find these peppers from a reliable source.
As for my experience level: I have grown over 21 varieties of hot pepper, very successfully, in my Maricopa Arizona garden. My peppers love the heat, and produce many good tasting peppers for my cooking.
It\\\'s a pity that Pepper Joe\\\'s seeds were such low quality. I would have loved to cook chili for the salsa festival with any of the super hots.
Also, I found it strange that I received no tracking number for my order. There was no confirmation Email either. I have to give a negative feedback for Pepper Joe\\\'s seeds, and delivery. The only good thing about the company, was the fast email I received in response to a question about what peppers were included in the \\\"Box of dynamite\\\" They are fast to help you make an order; but slow on delivery, and the quality of seed is as stated above.
On May 21st, 2015, VeiledMaid changed the rating from negative to neutral and added the following:
I\'ve sent you my payment confirmation screenshot; which also shows date and time of order. I wish the super hot pepper seeds that I ordered had been viable; but the free Chi Chien, and Prik Che Faa pepper seeds that you sent with my order are fantastic. I bought white ghost pepper plants from another grower, just to have a super hot pepper in my garden; but I really want those world record pepper plants in my garden. I\'d be happy to give Pepper Joe\'s another chance. On May 25th, 2015, VeiledMaid added the following:
I'll update my rating here once I give the seeds a few weeks to germinate. If they do germinate, you'll get more than a positive review here... I'm a world record holder myself (Interactive Model) I'll tweet pictures of a healthy Carolina Reaper to my fans, and tell them where I got the seeds.On May 25, 2015, Pepper Joe's Inc. responded with:
"On May 3, 2015 9:31 AM, Pepper Joe\\\\\\\\\\\\\\\'s Inc. responded with:
Hi VeiledMaid and thanks for being a customer. Please send me an email to firstname.lastname@example.org with your order number or email address that you ordered with and we\\\\\\\'ll rush out another \\\\\\\"Box of Dynamite\\\\\\\". We\\\\\\\'re getting germination reports from our customers of 80 to 90% on our seeds. Some ever report 100% as you can see in the 118 Positive comments here on Dave\\\\\\\'s Garden. But most important to us is YOUR results, so we\\\\\\\'ll gladly replace your seeds. We\\\\\\\'ll even toss in a few other goodies. Sorry, but our current Shopping Cart doesn\\\\\\\'t have tracking. We do send out a confirmation email to each and every customer. We ship out every order in 3 to 4 business days....(we take a lot of pride in our speed of processing orders)...then the delivery time is up to your local Post Office. We have many customers in Arizona and do not get complaints on delivery time there....but I\\\\\\\'m sure it can happen.
Looking forward to your email and resolving the issue.
Pepper Joe http://www.pepperjoe.com
On May 6, 2015 10:06 AM, Pepper Joe\\\\\\\'s Inc. added:
Hi VeiledMaid, we\\\'re here for ya....just waiting to get your email so we can give you a full replacement and some extra goodies compliments of Pepper Joe\\\'s. :)
On May 14, 2015 6:46 AM, Pepper Joe\\\'s Inc. added:
We\'re STILL here for ya VeiledMaid LOL.
On May 24, 2015 9:04 AM, Pepper Joe\'s Inc. added:
Hi again VeiledMaiden.
Thanks for updating our rating. We're sending you a replacement for your "Box of Dynamite' along with several Surprises. Thanks for being a customer.
Pepper Joe "
Posted on May 19, 2015, updated May 19, 2015
I dont like doing this, and i\'ve read a lot of great reviews about Pepper Joes, but I have to give a negative review here.
My order (about 70$) was placed February 24th this year. Today is May 19th, and i have yet to receive my order.
My complaint here is mostly the customer service, besides the fact i have yet to receive my order. Ive emailed the customer support 4 times now over the course of the last 3 months. I waited a full month before emailing the first time. I live in Canada, i dont have a tracking number, an i have no idea where my 70$ order is.
When i emailed customer support, all they tell me is that \'Canada Post is notoriously slow\'. They double checked my mailing address, but basically just told me to wait.
Now, I\'ve ordered a TON of stuff from USA in the past. Computer parts, mushroom spores, seeds from other companies, espresso machines, cases of wine, ebay books... I\'ve literally never had an experience that even remotely resembles this. In fact, all of mail order experiences from USA have been totally positive.
So, im not really sure why Pepper Joe customer support keeps telling me that \"Canada Post is slow\". It doesn\'t seem to be the problem here.
If Pepper Joe keeps having troubles shipping to Canada, why is there not options available to the customer? I would have happily paid 20$ extra to have it shipped reliably, and with a tracking number. Blaming Canada Post over and over isn\'t really convincing me that its Canada Post fault here. There are tons of reviews of Pepper Joe for Canadian customers that have had LOTS of problems with shipping, so why not try to change the way you are shipping these items? And at least provide your customers with a tracking number....
Anyway, ive emailed customer support 4 times now, but it seems that the only way to get some action happening is to post a review on a site like this one. Ive noticed Pepper Joe is very quick to rectify problems when a bad review is posted on a public site like this, so i hope it works better than customer support.
On May 19th, 2015, Raug changed the rating from negative to neutral and added the following:
Got through to someone looks like. They are offering to ship my order again free of charge, or the option to refund my money.
Im choosing to have my order shipped again, because im still excited about these seeds for next year.
Im changing my rating from negative to neutral for the time being until my order arrives.
On May 19, 2015, Pepper Joe's Inc. responded with:
"On May 24, 2015 9:53 AM, Pepper Joe\'s Inc. responded with:
Hi Raug and thanks for the 2nd chance.
We'll earn your respect....I guarantee it.
Keep us posted.
Posted on July 5, 2013, updated March 7, 2014
Posted on June 26, 2013, updated July 5, 2013
Posted on June 26, 2013, updated June 26, 2013
Posted on June 25, 2013, updated June 26, 2013
Ordered a large quantity of seeds 2 weeks ago from pepperjoes and still haven't received my seeds. I have emailed and Joe informed me he would get back to me right away with the status of my order that was at 7am my time its now 9:45pm no repsonse.
I do have confidence in him and trust he will deliver on his promise only due to the amount of positive reviews online.
For now my review will remain only as a neutral in hopes that Joe can make my first ordering experience a positive one.
I look forward to getting my seeds started and into the greenhouse in our hydroponics system so I can harvest by fall/early winter.
On June 26th, 2013, chilihead23 added the following:
Recieved an email stating it is being held in customs which could be up to 29 days from the sounds of it. While its not necessarily Joes fault I'm not impressed at this point.
As said I have the up most confidence in him so I am not blaming him. Just want my seeds! :(
Will continue to update when I know more.On June 26th, 2013, chilihead23 changed the rating from neutral to positive and added the following:
Thanks Joe received your email. I want to thank you for your concern and help thus far it shows you care for your customers.
I am updating to positive just for this reasonOn July 5th, 2013, chilihead23 added the following:
Received my seeds july second. Fairly good packing and everything I ordered was there. Seeds all look good. Maybe one out of the 300 or so looks a little brown. Looking forward to ordering again. And apparently I'm getting some more free seeds for the mix up? Well that nice!
Thanks JoeOn March 7th, 2014, chilihead23 changed the rating from positive to neutral and added the following:
Ok so its now march and I have started germinating seeds for over 6 weeks now, here's my results, out of the salsa kit, box of dynamite, volcano in a box, and fire in a box. I started 2 of each seeds aside from a few habs i already have yearlings of.. and have now waited, but so far I have a twin pumpkin Hab, one runt reaper, green onions,1 red moruga, 1 naga morich, one seven pod, 2 burbank tomatoes, and one roma. Not impressed.. that's less then 10% germinated so far. Its now march, I'll try some more but I'm guessing I'm too far behind. I thought starting in january was too early. On Mar 7, 2014, Pepper Joe's Inc. responded with:
"On Jun 26, 2013 11:39 AM, Pepper Joe's Inc. responded with:
Hi Chilehead23 and Thanks for being a customer.
I did respond to your email recently. I was on vacation in Florida.
We ship out our orders in only 3 to 4 business days. Several other Seed Vendors charge extra shipping for shipping that fast....we don't.
I suspected that you were in Canada or overseas when I received your email stating that it was 15 days... if I remember correctly since you placed your order.
I'm NOT passing the Buck....the "Buck stops here"....but your Canadian Post Office is notorious for very slow deliveries.
I also asked my shipping department to reach out to you.
I told them to do so immediately because you sounded concerned.
The one thing that I can promise you....if your order eventually does not arrive....Canadian Post Office problem or not....I'LL take FULL RESPONSIBILITY and replace your order.
But from my personal experience up there....they typically DO arrive....just late or very late.
Let me know when they finally do arrive Ken....and I'll send you some more Freebies just to help with your aggravation.
Pepper Joe http://www.pepperjoe.com
On Mar 10, 2014 4:06 PM, Pepper Joe's Inc. added:
Hi Chilehead23 and THANKS AGAIN for being a customer.
The Carolina Reaper seedlings do start out small...but it should grow strong and robust as it matures.
Our customers report a germination rate of at least 80% to 90%. There are many that posted here at Dave's Garden. But the most important seeds to you are YOUR Seeds lol...so I'll gladly stand behind them. Email me at email@example.com with which varieties you feel need to be replaced along with your mailing address. And we'll toss in a few other surprises. Great Gardening, Pepper Joe"
Overall, I was pleased with the order. I intended on making this review after my harvest this year, but I was too busy. I have finally made the time to write this review and let me say, Pepper Joe has some great stuff!
The variety of jalapeno and habaneros, exotic and ultra spicy peppers is fantastic. Two things that disappointed me were the yield of the plants, as well as the peppers weren't always quite as described.
I have been growing different varieties of store bought seed for a couple years and It occurred to me that buying from an actual online seed source would provide me with even more variety and better genetics. The variety is great, but plants did little better, if not worse than the regular store bought seeds, but cost significantly more.
Great variety, but i'm not sure if it's really worth the extra money. It was worth a shot though!
On Jan 5, 2013, Pepper Joe's Inc. responded with:
"On Jan 17, 2013 3:06 PM, Pepper Joe's Inc. responded with:
Thanks for the input, ar628411,
We'll work hard to get that Neutral up to a Positive next time.
Pepper Joe has always been very helpful with answering questions and has great tips to growing a more productive garden. Every order i have placed with Joe has been delivered very promptly. I have had great success with all the seeds i have gotten from Joe. I will always be a customer of Pepper joe's
Note from the Garden Watchdog editors...
It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. It has been determined that this review originated from the same source as two other recent reviews here. Therefore all these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.On Dec 11, 2012, Pepper Joe's Inc. responded with:
"On Dec 26, 2012 8:03 AM, Pepper Joe's Inc. responded with:
We are currently investigating the origin of these emails. Our Lawyer Angie Knight of Grand Strand Law firm is looking into it as well. I suspect that they originated at Tomatoville where some antagonists are guilty of "Civil Conspiracy". Again, Angie Knight is initiating action on this issue. If you take a closer look you'll see that prior to this we've had legitimate postings. Thanks, Pepper Joe
On Dec 9, 2012, deamonpeppersla Hightsville, NC wrote:
I have had many dealings with Joe of Pepper Joe's, he is very knowledgeable about his products. Joe has always been very courteous,polite and more than willing to help out a fellow grower with any problems they may have. I have never had any problems with shipping orders and have had almost 100% germination rates for any seeds i have purchased from him.
I highly recommend Buying seeds from Pepper Joe's. You will never have to worry about not getting your order or have to worry about the quality of the product.
Note from the Garden Watchdog editors...
It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. It has been determined that this review originated from the same source as two other recent reviews here. Therefore all these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.On Dec 9, 2012, Pepper Joe's Inc. responded with:
"On Dec 10, 2012 4:02 PM, Pepper Joe's Inc. responded with:
Good to hear from you and thanks for the nice input.
We try to stay with our customers every step of the way...so stay connected to us on our Facebook with 46,000 other gardeners. Also you can join my Newsletter "Chile News & Views'.
We apprecaite you as a customer
I have had but excellent service from Joe at Pepper Joe's, Always very fast and prompt replies and delivery of orders. I highly recommend Pepper Joe's seeds to anyone that has a garden.
Note from the Garden Watchdog editors...
It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. It has been determined that this review originated from the same source as two other recent reviews here. Therefore all these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.
On Sep 4, 2012, cyberageous Everglades, FL (Zone 10a) wrote:
I prefer Pepper Joe's seeds, altho they are a bit pricey compared to say, Caribbean Seed Co. I also like that PJ's is a family business which I fully support the family businesses. Their wide variety is a HUGE plus.
I did call tho about a much desired seed here in SW FL, the Cachucha pepper from Cuba. The lady that answered their phone wasn't exactly cordial about it. If she was nicer, now that I have found my seeds, I would grow them (cachuchas) and send them seeds, just to be nice but that lady sure wasn't nice to me!
Tomato Growers, based in Ft Meyers don't have a huge selection but are nice and affordable.
Thanks for the post cyberageous,
I appreciate the positive comments. Everyone that works for us is a relection on Pepper Joe's, so I'll certainly have a chat with the lady you spoke to.