This was the second year I ordered seed from him, the first was Bhuts and they were great even over wintered a plant.
This year how ever is a different story, I have 3 Bhut Jolokia plants all with different types of peppers, 1 is smooth skinned and look like a habanero, 1 has a tail like a trinidad scorpion, and the other looks like a normal bhut but the pepper is very small.
My yellow Bhuts are a little different and don't really look like Bhuts but there's only one plant with large enough peppers to make a claim so I'll wait and see.
My 2 Butch T's don't look anything like any peppers I've seen them, no tails at all and there not as "fat" but well see
We have a small farm so the seeds were all started a few weeks a part and labeled multiple times(to prevent mix ups) The germination rates were good on everything but the butch t( 2 of 10 seeds) everything else was about 95%
I do have black jalapeņos and paprika peppers from them also and they are doing well, but the fact my super hots aren't what there spouse to be leaves a really bad taste with this company, there sending me a new seed pack for the red bhut but it doesn't matter as I can't trust the seed in the first place which is really dissappointing
Thanks for your input.
I'm glad to hear that most of our seeds had a 95% germination rate....that is awesome. The Butch T didn't do so well for you so I'll gladly replace the pack. Just email me direct at firstname.lastname@example.org
I'm also glad to hear your Black Jalapenos and Paprika are doing well.
There can be a variation of Pod shapes with the SuperHots. Also, try as hard as we do, we get occasional crosses. It's not uncommon when you offer as many different varieties as we do, even though we grow many in isolation. So I'll gladly replace those seeds as well.
We're determined to make every customer happy, and manage to achieve that in the overwhelming majority of cases. Again Chris just email me with the mailing address you'd like your 2 replacement pack of seeds sent to and mention the Bhuts and Butch T.
Great Gardening and Fiery Regards,
Posted on July 29, 2010, updated July 30, 2010
Posted on June 1, 2010, updated July 29, 2010
Horrible germination rate, abyssmal customer service. Not a firm to do business with.
On July 29th, 2010, MickeyG added the following:
I stand by my rating. They were contacted multiple times and I have the record. Crappy service, crappy product, rip off!
And they lie as you can see by their response to my original posting.On July 30th, 2010, MickeyG added the following:
When I get home tonight I will post the emails sent to and from and then we will let the readers determine the quality of your company...HINT: poor.On Jul 30, 2010, Pepper Joe's Inc. responded with:
"On Jun 1, 2010 8:30 PM, Pepper Joe's Inc. responded with:
We haven't heard from you until this posting.
Our germination rate from Customers reports is 90%+.
Even though it is typicaly our customer mistake in planting, we ALWAYS replace seeds when the complaint is valid.
Many customers would disagree with you on "Abyssmal" service. We typically ship within 2 or 3 days at no extra costs for rush delivery. But let me cut to the chase...let me know what your issue is and I'll replace all seeds and send an additinal 3 packs of seeds for FREE....or give you your money back. We always satisfy our Customers.
Pepper Joe http://www.pepperjoe.com
On Jul 29, 2010 7:11 PM, Pepper Joe's Inc. added:
Plain and simple contact me directly and I'll fix your issues immediately.
Contact me at email@example.com
I publicly stated here that I'll replace all of your seeds and give you an additional 3 packs for free. If this doesn't satisfy you I'll refund your full purchase price.
You say you have the "Records" but fail to show them here on your complaint.
I don't like that word you use that we "Lie". We wouldn't be in business 20 years with Thousands of satisfied customers if that were so.
We get top Customer ratings on all other Gardening sites.
If I don't hear back from you, I'll have to believe you are either a competitor....or hear voices. I have NOT heard from you directly...and unless it is the unlikely case that your issues got lost in Customer Service...I'm here ready to fix your problem.
On Jul 30, 2010 8:57 AM, Pepper Joe's Inc. added:
Again, for the 3rd time...I'm here an 100% ready to fix ANY issues that you have in ANY way necessary.
I just hope you aren't one of those rare people that are impossible to make happy.
On Aug 10, 2010 5:14 PM, Pepper Joe's Inc. added:
On July 30th you said "I'll post the emails when I get home tonight" which you never did....and it's been 10 days.
It is real eaasy to post an opinion and try to smear a good Company's reputation. But then you refuse to answer back or let us correct you perceived issue.Pepper Joe's has been in business for 20 years now and our large Customer base has been built on Impeccible service.
Sorry that you just can't please some people.
I notice you didn't take issue with my feeling that you were either a Competitor or that you may possibly 'Hear Voices".
Which one is it?
Delivery time was great, prices are reasonable and germination rate was 60-100%.
However, I ordered 6 varieties and only 2 actually came out as expected. Four varieties were completely different from description. The chickenheart came out probably twice as large as a poblano and turned from green to red and had little to no heat. Yellow jellybean was purple and looked like a small poblano also - no heat whatsoever. Charleston cayenne looked nothing like a cayenne of any type and had zero heat.
Basically nearly everything was cross-pollinated and a waste of garden space.
Hi GB...I hope this is still your email address...I haven't checked out these comments in years.
Send me your mailing address to my websites address....and let me send you 6 packs of Free Seeds to satisfy you as a previous customer. I'll send new and exciting varieties that should positively be true to form.
Thanks for giving us a chance.
Great Gardening, Pepper Joe"