Ordered $62 worth of irises on Oct. 10, 2017 and credit card charged then. Did not receive irises (via USPS) although they told me it was UPS. Called Louisiana Iris Farms and told them I hadn't received bulbs. LA Iris Farms told me that I needed to check with the US Postal Service to find out what happened. They say the USPS did deliver them, they have proof. But the package of bulbs weren't delivered to my apt or my mail box, so where are they??? Asked for a refund, Jim Leonard (of LA Iris Farms) said it was sent Nov 28, 2017. I NEVER received it. I filed a Better Bureau Complaint and Louisiana Iris Farms say they mailed the bulbs and then mailed a refund check. Did not receive either one.
The latest email from Jim Leonard of Louisiana Iris Farms, LLC was this: ""The check I sent to you on Nov 28 and it has not cleared my bank. Nor has the letter containing the check been returned to our office. There is a $30 bank charge to issue a stop payment on the check, so I intend on waiting a period of time before I issue another check and send it to you. Because of the continued difficulties with the mail, the next check will be sent by certified mail. Jim Leonard, Louisiana Iris Farms""
Jan 18, 2018 and I'm STILL waiting for a refund check...
I purchased 10 Iris bulbs from Louisiana Iris Farms LLC in Sept of last year. All ten came wrapped, green leaves and moist. I've never experienced so much care in packaging a product, with detailed instructions, and bty included a cd of their vast Iris inventory. The company's owner Jim Leonard is passionate about Iris's has in-depth knowledge of his product and is not shy about spending an hour on the telephone guiding a first timer on everything you wanted to know about iris.(by the way Jim chucked the lawyer biz 10 years ago and became a successful Iris harvester) All I can say is that my Iris's have stayed healthy and green all winter in NC. I am truly looking forward to Spring. I encourage all of you Iris lovers to check them out. I have not found Iris's on the web or other growers that come close to the quality that Jim's farm produces. They have exceeded my expectations many times over and I look forward to doing business with them again soon. I rate my experience A++.