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The scoop on 'Jung Seed'

  Company Profile  
Jung Seed

Mailing Address:
335. S. High St.
Randolph, Wisconsin 53957-0001 (United States)

Phone: 1-800-297-3123
Fax: 1-800-692-5864

Catalog Order Page: Hyperlink
Paper Catalog Cost: Free

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Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 2 4 4
Neutral 0 0 1
Negative 1 1 4
This company is affiliated with 8 companies:This company offers a variety of gardening supplies and seeds.

This company specializes in:

Other helpful information:

  Feedback History and Summary  
259 positives
54 neutrals
102 negatives


Displaying the 50 most recent comments:

Positive mvmaste2
Saginaw, MI
(1 review)
April 18, 2021
I hardly ever write reviews but I felt I really needed to as I was pleasantly surprised with my order!

My Background: have honeyberry bushes that I've grown from a few inches (cuttings) to mature plants (>5').

Ordered 6 honeyberry (haskap plants) and a bloodwort to get the $100 free ship deal. Was a bit hesitant due to the reviews but was really the only place I could find the new borealis honeyberry series of plants, especially at a pretty good price (<$20 / plant). The plants arrived right in the the middle of their intended ship time (mid - late april) however no shipping notice was rec'd (not a big deal but glad my wife saw them on the porch and they didn't spend a few nights outside). I was very impressed with the condition and packing of the plants. Overall the size of the plants (ground up was about 8" 10 12" with lots of new tender growth that was packaged very carefully as to bend but not break it (actually quite impressed none of the new soft growth was broken!). Honestly 1 leaf didn't fall off when I carefully removed the plants! I've made a few online orders of plants and honestly this was the best packaged order I've ever seen!

Hats of to Jung seed for my 1st order. You deserve every bit of this positive review. Based on my 1st order I wouldn't hesitate to order from them again.

i wish I could include a picture of both the packaged conditioned of the plants and the plants removed. That would be worth more than my short summary.
Positive BlueberryBrenda
Woodburn, IN
(3 reviews)
April 17, 2021
Ordered 3 honeyberry/haskap plants. Shipped quickly and packed well. Plants were healthy and labeled. Nothing negative to say here!
Negative Mendel1941
(1 review)
March 26, 2021
Set up and ordered a small seed order. (6 items) I received a confirmation of the order. I looked at my credit card account on the next few days and they had charged my account for the total of the order. After a week i called to get an update on the order( most on line merchants ship in 3-4 days) The robot that answered my call at Jung's told me to call back, they were extremely busy. I called back 4 more times and was told the same thing by the same robot. In between I sent them emails, the first asking for ship date and the last two i asked for a cancellation since they would not respond to emails and phone calls after two weeks. I then contacted my credit card co and disputed the charge.. THEN I got an email stating that my order was in their fulfillment center, blithely told me most of my order would be shipped this week (of the 22nd).
i was upset because they would not communicate and had the nerve to charge me long before the seeds were shipped.

I have instructed the USPS that I will refuse all shipments from Jung Seed.. The Post Office instructed me that when I do receive it, merely return to the town Post office and get the tracking # to prove return to Jung's.
Positive 7AcreOrchard
Bluefield, WV
(3 reviews)
March 15, 2021
My first time ordering from Jung, and I'm extremely pleased with what I received. I was hesitant to order the Canada Red rhubarb, because I thought they were a little pricey. When I received my order (on time and well-packaged), I couldn't believe how large they were and with tiny buds already growing. No doubt as to these bare roots being alive! I'll be looking to Jung again in the future!
Positive Horrocksfamily
Mars, PA,
United States
(5 reviews)
February 2, 2021
I placed a large order (large for me, anyway :) ) for seeds and live root items. I received all my seeds in a timely manner, it was easy to see the status of my order/track it. I will update this review once the live root items arrive later in the spring, but I've been very happy thus far.
Neutral PhytoDoc
Menomonie, WI
(3 reviews)
October 10, 2020
Most years I am very pleased with Jung's products and service, and those of their affiliates: Totally Tomatoes, Shumway, Vermont Bean. This year I had a problem and I'm curious if other gardens had a similar problem.

In 2019 I ordered a package of five kinds of garlic for northern gardens. I was pleased with three: 'German Porcelain', 'Northern White', and 'Musik.' The other two, labeled 'Vietnamese Red' and 'Spanish Roja' did very poorly. As soon as I looked at my order, I saw why. All five kinds were supposed to be hard neck, but the poor performers were soft neck. Soft neck garlic doesn't do well this far north.

I informed Jung of the problem in July, requesting that they send the correct garlic types for planting this fall. I finally bugged them in early October and the next day received an email that said, in part, "This email is in response to an email that you sent to us in July. I do apologize on the delay in answering. After much discussion and checking with our vendors, etc. We have decided that this was a mistake on our part. Unfortunately we are sold out of our hardnecks for the fall season. I have issued you a refund in the amount of $23.38 the price of the garlic plus tax for 1-04843n Ĺ lb Garlic Spanish Roja and 1-04821n Ĺ lb Garlic Vietnamese Red."

I understand that mistakes happen. I am not happy that they waited until they were sold out of garlic to inform me that they made a mistake. If I hadn't had years of good experiences with Jung, I would have scored this "Negative."
Negative bryana
Albany, NY
(72 reviews)
July 14, 2020
Posted on June 2, 2020, updated July 14, 2020
Posted on May 17, 2014, updated June 2, 2020
Posted on November 29, 2013, updated May 17, 2014
Posted on August 15, 2012, updated November 29, 2013
Posted on November 11, 2010, updated August 15, 2012
I ordered a collection of poppy roots - they were small pitiful things and only one grew. Terrible quality.
On August 15th, 2012, bryana changed the rating from negative to neutral and added the following:

I wish I could list this as a separate entry but do not see a way.
I used a refund from the poppy roots that did not grow to order some echinacea (cone flower) plants. They were in small pots as described but are very green and healthy looking.
My first order still is negative but this one was positive so I am changing it to neutral.

On November 29th, 2013, bryana changed the rating from neutral to positive and added the following:

I ordered tulip, crocus and asiatic lily bulbs.
Everything was well packaged and clearly labeled. The tulip and crocus bulbs were good sized but the lily bulbs were all on the small size. All the bulbs were firm and healthy looking.
On May 17th, 2014, bryana added the following:

I ordered a mix of potted plants and bare root - Loraine Sunshine Heliopsis , Oriental Poppy Offer, 4 Hardy Garden Phlox, 3 Hello Yellow Butterfly Plant , Midnight Marvel Hibiscus, Butterfly Blue Scabiosa, Blue Catananche, Valentine Giant Bleeding Heart,
Tall Monarda Offer and Prairie Splendor Echinacea .
All arrived well packaged, Healthy looking average sized plants (the butterfly plants were quite small) the bare roots were decent size.
On June 2nd, 2020, bryana added the following:

Ordered a collection of bare root plants and some seeds.
All the Zinnia seeds germinated and are growing well.
The bare root plants - the Holy Grail Hibiscus, oriental poppy, bleeding hearts were all decent sized - not huge but not too small.
The hardy phlox collection came as two live plants (good) and 6 very small bare roots.
On July 14th, 2020, bryana changed the rating from positive to negative and added the following:

All the bare root plants were planted according to the instructions but only the bleeding hearts grew. All the other plants are dead.
I had to file a dispute with a credit card company to try to get a refund for the plants never sent.
The Senora zinnias do not look like the picture at all - different color flower with different shape.
The picture on the website is misleading.
Negative cattphile
Oxford, WI
(5 reviews)
June 4, 2020
I ordered two packets of vegetable seeds in March. They did not ship in the expected time frame. Three emails over the course of two and a half months went unanswered. Filed a PayPal dispute for the costs, but I had to go out and buy the seeds locally (at a Jung's Garden Center...sigh) and by that time it was pretty late to plant them.

Negative JerseyFresh81
United States
(1 review)
May 15, 2020
Terrible customer service. I placed an order two weeks ago. I sent two emails since then looking for an update and both were ignored. I reached them by phone today and was told the items are sold out - no refund has been issued and the woman I spoke to was very, very rude. Buyer beware.
Positive NarrowWayFarm
Brookville, OH
(16 reviews)
April 14, 2020
My first order with Jung Seed went through without any problems at all at this point. My order arrived within an acceptable time frame and everything was very well packaged and looked healthy. One item was on back order, which I didn't expect, but I can live with that. I will try to update when I get my back ordered item.
Positive ceresone
Willow Springs, MO (Zone 6b)
(12 reviews)
April 9, 2019
Since I just received a horrible shipment from another company, and complained, I thought I should also say how delighted I am with the dahlias and glads I got from Jung's. The tubers were larger and in better shape than many from exclusive companies. The glads were large bulbs starting roots. I would certainly order from this company again
Positive EcMN
New Prague, MN
(1 review)
November 28, 2018
I have been very happy for what I have gotten here for the price I paid. While I have had failures on Jung plants, Iíve had as many failures from other sources too. The difference is that Jung shipped me a replacement.

The first time I got bare root plants, I was still shocked despite reading and understanding they would look small or dead. If I were ordering just a couple of maples for a back yard, I would get them locally and live. But, I am planting dozens of trees, including some varieties that just are never available at the local garden center.

Their Customer service did not always delight me initially. However, they stood by their experience and it has worked out well for me.
Neutral elfeik
Near Kansas City, MO (Zone 6a)
(32 reviews)
November 26, 2018
Posted on September 2, 2010, updated November 26, 2018
Posted on June 7, 2009, updated September 2, 2010
So far it's been good. This is my first year ordering from Jung, I was looking for a reliable general purpose plant and seed company and decided to give them a try. I ordered a variety of vegetable & flower seeds, onion starts, day lilies, and dahlias, all are growing and appear to be doing well.
On September 2nd, 2010, elfeik added the following:

This was my second year with Jung. So far I have been very happy with their seeds, no complaints with them. The onions from last year did great and 4 out 5 raspberries from this year are doing well. But I have not been thrilled with their flowers, second year on the day lilies and no flowers, 1 plant has grown to decent size, but two other plants are looking bad. Their dahlias are OK, they weren't very expensive, but only 4 of 5 grew and only 3 flowered, so they weren't any bargain. I can't knock them down to neutral, but I probably won't order flowering plants from them in the future.
On November 26th, 2018, elfeik changed the rating from positive to neutral and added the following:

I ordered some Cone flowers from them late last summer -

Delicious Candy Echinacea 11590 1 $12.95
Fragrant Angel Echinacea 11541 1 $12.95

- barely alive. in pots for over winter, not looking good.

Powwow Wild Berry Echinacea 08762PL 3 $6.45

- VERY root bound had to have been in pot for several years died shortly after arrival

I contacted them about the matter, will adjust rating based on response I receive.
Neutral carolmo
Olathe, KS (Zone 5a)
(23 reviews)
June 14, 2018
Posted on June 5, 2018, updated June 14, 2018
Just received 2 bushel and berry brambles - blackberry and raspberry. Beautifully wrapped. Good growth. Good price. Had to ask for tracking number but got them. Very happy with them.
On June 14th, 2018, carolmo changed the rating from positive to neutral and added the following:

The blackberry lived but the raspberry died the next day - no green left - lots of leaves but dead - tried shadecloth and straw mulch but it did not help. Had horrible heat of about 95F. I called and got replacement - it arrived with mostly dead leaves and has maybe 1 tiny green leaf clinging. I am using mulch and shadecloth on both - it helps in this heat. The shipping time of 4 days (by Post Office at the end) in this heat was probably the problem. So I just ordered same type raspberry from Amazon but bigger with 2 gallon pot and with only 2 days shipping - cost more than twice as much but I really want this plant. If it arrives dead I will ship it back to Amazon. Jung Customer Service was good.
Neutral naabraham
Lincoln, NE
(1 review)
May 30, 2018
Posted on May 11, 2018, updated May 30, 2018
I ordered nine dahlia tubers and one did not grow. Jung will only issue a credit and not refund my money. Why would I want to order from them again if they do not guarantee growth?
On May 30th, 2018, naabraham changed the rating from negative to neutral and added the following:

Jung did finally credit my PayPal account.
Negative Jon0190
Gurnee, IL
(1 review)
May 8, 2018
I ordered 2 semi dwarf apple trees from Jung Seed, mainly because they are closer to me then others so I tried to support them. I placed my order and waited 2 weeks before contacting them about shipping, and was told the order would go out that weekend, which it did, but I recieved 2 whips that are around 2 feet tall, clearly just grafted last year. The product description lists a 3 to 5 foot tree. Pretty disappointed, won't be shopping here anymore.
Positive collectorpalms
College Station, TX
(15 reviews)
December 8, 2017
Tulips bulbs looked good when arrived. One previous order in the past, paid online, but notified it was out of stock later. Only ordered here because of a hard to find Tulip.
Positive stevenL
Delafield, WI
(1 review)
September 19, 2017
I was going to start looking for spring bulbs and came across the reviews hereÖ This place is HUGE. Clearly people who are happy plant their plants and move on with life. Pretty sure they sell millions of plants every year. It sucks that the people who took the time to give feedback are the people who had something go wrong. If you LOVE Jung and appreciate the incredible quality leave feedback. These negative reviews do not represent the company I have dealt with.

I have been buying from Jung Seed on line for more than ten years. They are awesome! We built a house and started with a blank canvas for gardens, every year we add more flowers. Before the snow is completely gone until a hard frost there is something in bloom from Jung in our yard.

The first time I ordered a bare root plant it was a foreign concept and a leap of faith. We live on water and our giant willow (that blocks a window view of our property) fell. We needed something that would grow fast, can tolerate very wet conditions and eventually replace the willow when the rest of it goes. The tree showed up as a three foot stick with a few buds and some cropped roots. Now five or six years later that is a close to twenty foot beautiful catalpa tree. We buy tulips and lilies and other bulbs from Jung at least every other year. It takes me a year to forget how much work planting a hundred bulbs is and how much it sucks to dig up bulbs that I canít recall exactly where they are buried. We still have amazing GIANT tulips from the very first time we ordered from Jung that come back every year. AMAZINGLY beautiful and three different very similar varieties and maybe 100 or so bulbs. Everyone that sees them wants to know where they came from. We bring them as cut flowers to friends and everyone who sees them talks about them. I bought tulips at the big hardware store on impulse they all died off or stopped blooming.

One of my favorite flowers has always been peonies. We got an award winning giant yellow with like a pinkish color peony. My only disappointment was it took maybe two years for it to start blooming. When it is blooming our whole massive flowering yard smells like heaven. It is a huge plant and I LOVE it. I bought two other exotic peonies at the same time. They have grown much slower. I called and asked why that would be and in two minutes the person I was talking to, a member of the family, told me they donít have enough sun. I moved them this year and they grew a ton with more flowers. Canít wait to see what they do next spring!

We have allium every spring, massive and beautiful from Jung. I actually bought about three hundred, tulips maybe more, at once. NOT SMART. Started with planting 12 at a time spacing them perfectly and by the end of the day was digging trenches and chucking bulbs in. Even the recklessly planted bulbs are beautiful flowers every spring. We have fir trees, flowering trees, arborvitae and flowering bushes from Jung. All wonderful and beautiful. While last winter was pretty rough on roses here, we lost half of them, my favorite and oldest rose I planted from Jung survived and was incredible this year.

We bought cosmos varieties from Jung because one of our children picked them out online. For as long as I can remember they reseed themselves in one garden. They just kind of show up looking like little ferns randomly and we let them grow always beautiful. We got giant hastas that get a little bigger every year for maybe five years.

We also have bought from hardware stores and a high end local garden center. Jung and the garden center dominate hardware store for quality and health of plants and Jung beats the garden center on price. I will for sure be buying MORE bulbs this year than I had planned, to support this amazing company after seeing the feedback here. Many times they have sent an extra try-this-too bulb or seed pack no charge.

I could not more highly recommend a horticultural company. They are amazing.

THE BEST highest recommendation!!!
Negative woof12
Philadelphia, PA
(17 reviews)
September 18, 2017
Posted on April 26, 2011, updated September 18, 2017
What a ripp-off. Just got my order or should I say replacement order. Both times were nothing but a" MESS"! Plants the size of a freckle & in tiny plastic bags instead of the pots as advertized. Also, they tried to tell me it had to be shipped in March. They didn't listen that it was too early. FOr a different month they wanted an extra $15. No way I'd do that. As it is they didn't ship them til later & their "TINY, PUNY" things came mid April.
On September 18th, 2017, woof12 added the following:

Another problem with Jung's forcing me to cancel my Iris order! It would be nice if they had better customer service.
Negative Elsa17
Blackwood, NJ
(1 review)
April 27, 2017
Posted on April 27, 2017, updated April 27, 2017
I ordered a live plant from Jung's Seed nursery the plants arrived almost dead,and very small. I don't know if these plants will survive.
On April 27th, 2017, Elsa17 added the following:

I checked the plants that I ordered to Jung Seed Nursery the kale and the eggplants are all dead. THe tomato plants are not doing well . seventy five percent (75%) of the plants are all dying. WHat a waste of money. THis is the first time I ordered at Jung Sed Nursery I used to order at Gurney's or BUrpee and I don't have any problem with the plants. Well lesson learned.

Positive mylittletrees
Corning, OH
(20 reviews)
April 10, 2017
I ordered from Jung Seed several years ago, and bought a Bolleana Poplar along with other things. All was great, but sadly I had to move away and leave my trees behind. These days they don't offer the same tree, but I did purchase another type. I was immediately impressed with the size of the tree. It had green buds coming out, and it was a very nice caliper. No dried out twig of a tree here! However a few significant roots were damaged. I made a call, and I was assured the tree would be fine, and I trust that Jungs will take care of me, if the tree should fail. I like ordering from Jung Seed. Recommended.
Negative rootboy
Minneapolis, MN
(1 review)
December 30, 2016
I've been gardening and ordering seeds by mail for over 40 years. Years ago I would buy from 3 or 4 sources each season, including R.H. Shumway and Jung from time to time. A couple years ago I began using catalogs to chose items, and then order online. After spending much time filling in forms for several companies, including Totally Tomatoes, I realized they were all at the same address in Randolph, Wisconsin. I looked at how much all this shipping and handling was going to cost me, how much time I'd already spent filling in form after online form at the same address, coming up with screen names and passwords for each, and decided enough was enough.

Why the heck couldn't they have a single place to log in and order from, with a single account, for all their various "brands"?

I logged out without finishing any of the orders. I'd already had previous annoying experiences with ol' R.H. where the packets of "special" seeds only had 5 or 6 seeds inside. Now, any seed catalog that arrives from Randolph, Wisconsin, goes straight into the recycling bin. Your mileage may vary.
Positive DaveEgbert
Carpenter, SD (Zone 5a)
(3 reviews)
July 10, 2016
I received my order from Jung in mid April. I was impressed with the quality of the plants, two Genista 'Bangle' a Proven Winners selection. The catalog offered a lot of selections I was looking for, good prices. While I never heard any updates on my order,placed in February, I was very pleased with the shipping notification and shipping time for my Zone 4 South Dakota garden. Great job!
Neutral snotbottom
Milton Freewater, OR
(6 reviews)
January 10, 2016
Overall good experiences overt the years. The only reason this is no longer a raving review is because they took down the egardenersplace website. I could order from all of their catalogs (Totally Tomatoes, Shumway's, Vermont Bean Seed, see the whole list in the "affiliated companies" list above) and get a good selection of seeds for one shipping fee. Now ordering from each catalog will incur an additional fee, so I'll most certainly be ordering less because while some products do cross over between catalogs, each catalog is lacking in some areas. I may not order anything at all if I can't get enough seed to justify the shipping cost.
Negative germancarsonly
Sacramento, CA
(1 review)
December 17, 2015
I was looking for a hard to find pepper seed this Winter and I got a search hit for Jung Seed. So I ordered it and a second one I saw. Then I got to the check out and couldn't believe they wanted to charge me $5.95 for 2 seed packets! Not a happy camper, but short of time and I ordered them.

Seeds arrive and it is a small package, probably about $2.50 to ship or less. So they raped me for an extra $3.50 on the shipping. I ship small packages everyday and know the cost.

I go to plant the seeds and see the package is marked for for the 2015 season? If I order in mid December it is for the 2016 garden season. HELLO!

Today was seed starting day and when I open the Jung seeds I am disappointed. Every single reputable seed seller includes at least 50% extra seed over the advertised quantity listed on their website. Not Jung (or is it Junk Seeds?) A package of 25 included 27 seeds and a few were pretty sad looking.

Then to top it off when I get online tonight I learn this company is owned by Monsanto. )&^(^*^%#@
Company representative comment on December 17, 2015:
On Dec 17, 2015 3:49 PM, Jung Seed responded with:

We are sorry to hear about your dissatisfaction with your purchasing experience. We encourage you to get ahold of one of our Customer Service representatives to help you rectify the situation. You may call them at 1(800)297-3123.

I do want to correct you about the last concern you had and that is the fact that we are not owned by Monsanto. We are a family company that has been owned and operated by the descendants of JW Jung since its founding.

The company owned by Monsanto is Jung Seed Genetics which is a company that was split off many years ago and has nothing to do with our company any longer.

Positive RobertCrandall
Capac, MI
(8 reviews)
September 4, 2015
I order a few hundred dollars worth of trees and other plants from Jungs every year. They would actually be my go-to supplier except the way they have the Web-Site set up you can't order until they want you to. I sent an e-mail about this and they responded nicely but that is just the way they run it. My problem is that when they do start excepting orders, I am already nearly done ordering for the season.

Anyway, the reason I give them a Positive is the Trees always come in in excellent shape with a very large root system. This year I ordered apricot trees from three suppliers to do an experiment on which was best. Jungs came in untrimmed which I prefer so I can prune them the way I want. I put all of the apricots in the same area for cross pollination and the two from Jungs have grown about a foot with nice, even growth which the others are alive but they are so severely pruned that they on grew a few inches.

Last year I put in a Yellow Cornelian cherry and added another one this year along with two Reds (Pioneer and Red Star). The one from last year grew about 2 feet and the new ones are about 18" tall.

Three years ago I put in an Asian Pear collection. They don't sell all of them now but we were able to pick pears the following year after planting. They are now about 7' tall and with trunks about 4" in diameter. Again that root system is key.

I also put in a pair of Seaberries. I had four that never produced or grew for that matter. The Year after putting in the ones from Jung all of them took off. The two from Jung are already 7' and the female is loaded in only two years. I think the male is cheating on her though as the others are now producing as well. The male from Henry Fields is still only 18" tall and never has the nodes so I don't think he is the father.

My wife wanted some Gladiolus so I bought the big collection and 100% of them grew and were fantastic. They had a full range of color and ran over a 6 week period.

The seeds are fine but I don't have much trouble with them from any of the supply houses online.

I highly recommend this company for trees and I hope they open up the sales dates for those of us who plan ahead for the following year.
Negative strawberry_girl
Bayside, WI
(1 review)
June 17, 2015
I have ordered periodically from Jung Seed for 5 years. Unfortunately, I have had enough disappointment with their customer service to now be done with them. Over the years, I have had several fruit and flower varieties take a couple of seasons before fruiting/flowering, only to discover that they were the wrong variety. (Peony, grape, iris.) I have also had several specimens fail (heucherella, echinacea). I know that these things happen with any nursery; my main complaint is their customer service policy. A recent example: after two years tending to three irises purchased in 2013 as part of an internet special, the only surviving specimen FINALLY bloomed for the first time last week, and was radically untrue to cultivar. (Instead of being coral pink, it had white standards, beige falls, and a yellow beard.) After reaching out to customer service and providing a pic of the surviving rogue iris, I received an email offering to issue me a CREDIT for $3.11. Apparently that is the prorated cost of the one surviving iris. This amount covers less than half of the cost of a single replacement iris from the Jung Seed catalog, not including shipping. So the net result is: after waiting two years for these three irises to bloom, I have one iris remaining, and it's the wrong cultivar. I responded to their offer to issue me a $3.11 credit with a request for them to send me a single replacement iris -- EVEN THOUGH TWO IRISES FAILED AND ONE WAS THE WRONG CULTIVAR. They refused, and offered to issue a $3.11 refund instead of a $3.11 credit. Really? Not good enough to keep this customer. Buyer beware.
Company representative comment on June 17, 2015:
On Jun 17, 2015 12:17 PM, Jung Seed responded with:

We are sorry for your experience with the iris. We do guarantee all of our merchandise to be true to name. If a plant does not bloom correctly, we do reship the item at no charge or refund if that variety is no longer available to reship. Since the iris purchased were internet special sale items, they are handled a little differently per The Jung Guarantee. Our guarantee does state that a sale item is only eligible for credit in the amount of the purchase price, not replacement, due to the greatly reduced price. As to the amount of the credit, we reimburse the amount paid for the item plus sales tax when applicable.

Our customers are very important to us and we try to make our policies as fair as possible. If you should have any further concerns, please feel free to contact our customer service department at 1-800-297-3123.

Online Customer Service Representative

Positive onegoodman1955
Normal, IL
(20 reviews)
May 17, 2015
Posted on May 30, 2009, updated May 17, 2015
A gladiola collection and 4 meteor cherry trees. Packaged appropriately and healthy.
On May 17th, 2015, onegoodman1955 added the following:

16 or so coreopsis plugs, gladiola corns, and a climbing rose...arrived healthy, now planted and looking good (especially to the rabbits). Shipped at appropriate date, packaged appropriately, very good communication.
Positive Canarykeeper
Menlo, IA
(12 reviews)
May 15, 2015
I have placed several orders with this company over the years. In all of the plants purchased, only 1 died....a rose bush that was not hardy to zone 5. The following spring, I contacted Jung over my Love Song, and they allowed me to purchase a different plant at half price. I am very pleased with their customer service. I didn't have to wait 1 week for a response from them either (like Forest Farms.)
Negative bthyme
Buena Vista, VA
(11 reviews)
May 5, 2015
I placed a mixed order of seeds, strawberry plants and flower plants in February. I have no problem with the seeds, and the strawberry plants were lovely, but I will cetainly never order flower plants from them again. The Silver Mound artemisia are just OK, all the Mercury Rising Coreopsis were terrible and quickly died, the Smoke Signal little bluestem grass is struggling, and there is not a sign of growth on the Midnight Marvel hibiscus (yes, I know it is late to emerge, but it has been in a long time). I was going to just forget it and say "live and learn" until today. It is now May and the Tiki Torch echinacea has not arrived, so I called customer service to cancel the order. I talked to a rep who said Ok, done. A few minutes later she called me back and said that the plant had already shipped. What a coincidence that it shipped on the very day I called; and wouldn't you have thought I would have had an email when it shipped? Neither customer service rep that I talked to tried to make me happy. I guess they are there just to say they're sorry but aren't empowered to actually do anything. I was told to send it back if I didn't want it.
Positive dgrhosta
Marietta, GA
(7 reviews)
April 15, 2015
I live in Marietta Ga and Not real pleased with my experiences of ordering any plants on line First because they are usually TO small, To expensive, and a pain to get any customer service. WELL that has changed for me as far as customer service is concerned with Jung seed since my order was a challenge because I made it in Dec. for spring Bulbs and a Itoh Peony, I was told that they would be sent on or about the end of April . which did not bother me because sending bulbs thru the mail in freezing weather would insure 1. bad bulbs 2. frozen bulbs 3 dead bulbs. They sent the bulbs anyway in Jan and sure enough when they arrived they were in bad shape and unuseable. Upon the thaw they were indeed mush. That is when I decided to test the customer service. I called and without question the Lady on the line apologized for the mistake and assured me that they would be sending replacements. Then once again the weather went bad and we had 8 degree weather when the plants arrived and set on my porch til we came home the next day and guess what the same thing again. I called and JS without question responded with still another replacement. Later at the end of march my itoh peony came in and from all appearances the peony looked great. I called and expressed to them that the peony exceeded my expectations I planted the peony just as I have planted over 30 others that I have in my garden. 2 weeks later the plant was still not doing anything and all of my other peonies were at least broken ground. upon further look at the itoh peony it had turned brown and was completely brown whereas before there were eyes and looked healthy. I was very disappointed and again I called JS customer service and they assured me that they would replace the Expensive Peony. I will update this post when I receive the other peony as to condition and health. I say all of this to try and let everyone know that Not all of my online purchases have been this involved and one could easily say why even deal with this or any issue like this WELL I will certainly be doing more business with JS BECAUSE I could not ask for better service and support ,even from my neighborhood nursery. The experience (,While not what I would have wanted) was a good one from the standpoint that they JUNG SEED have stood behind my purchases. even as crazy as this one was. Hard to find anyone that will be as concerned that you are satisfied and will stand behind your order WITHOUT QUESTION I WILL BE DOING BUSINESS THERE AGAIN SEMPER FI!!! POSITIVE+
Neutral Lilyhazen
Ellijay, GA
(13 reviews)
February 9, 2015
Posted on February 7, 2015, updated February 9, 2015
Posted on February 6, 2015, updated February 7, 2015
At this point, I am distressed with Jung. I have ordered from them before, with mixed results, but they have always been slow in sending the order. I have attributed it to my ordering later in the spring. But this year, I ordered January 30, and they are still not on the way. This may be my last order.
On February 7th, 2015, Lilyhazen added the following:

I have been contacted and assured the package went out two days ago (no email notification, however). It is being sent "blended delivery" via UPS and USPS. While I am sure this saves money, in my experience it lengthens the time to arrival. How hard is it to just put it in a padded envelope and mail it first class? They are not losing money, with the delivery costs they charge!
On February 9th, 2015, Lilyhazen changed the rating from negative to neutral and added the following:

My package arrived today, so I am changing my rating to Neutral. I'd like to see companies drop the "blended method" of sending packages, however, as it seems to add a few days.
Company representative comment on February 9, 2015:
On Feb 6, 2015 4:47 PM, Jung Seed responded with:

Hello Lilyhazen,
I will be happy to look further into this for you. So I can locate your order can you please email me directly with your contact info or order number if you have it. My email is [email protected]

Thank you,

Aron Hill
Contact Center Manager

On Feb 9, 2015 2:47 PM, Jung Seed added:

Hello Lilyhazen,
First off I am glad to hear your order arrived, and if there are any problems at all please do not hesitate to contact our customer service department and we will work to resolve it. As for the "blended" shipping we really appreciate your feedback. We are looking into this further to see if there are some other options we can offer to our customers.

Thank you,

Aron Hill
Contact Center Manager

Positive brianaucuba
PEQUEA, PA (Zone 6b)
(21 reviews)
November 9, 2014
Posted on August 31, 2013, updated November 9, 2014
Just received my order from Jung's Fall 2013 catalog. I ordered some potted perennials as well as some supplies. The perennials are all nice-sized, healthy plugs. The 'Brandywine' hellebores were very nice especially since I had been looking for them for a while. The supplies were some biodegradable compost bags and some deer repellent. I am happy with my order and will not hesitate to order again.
On November 9th, 2014, brianaucuba added the following:

I had always wanted to try the pillar type apple trees I have seen advertised and at public gardens but they were out of my budget range. This spring Jung had an end of season special on them. I ordered three for a very reasonable price. All three were healthy and dormant on arrival. I planted them and all three are doing well. I can't wait until they are large enough to start bearing. I don't have any reservations ordering dormant plant material from Jung. I have only had success with plants purchased from them.
Positive ghopper
Brewster, MN (Zone 4b)
(2 reviews)
August 21, 2014
The 4 perennials I recently ordered arrived today. They were well packed and arrived with minimal damage. The only thing I wondered about is why the order would be sent out on a Friday from Wisconsin and take till Thurs. to get to Minnesota.
Positive joandud
White Lake, MI
(4 reviews)
August 20, 2014
I have ordered both seeds and plants from Jung during the past several years, and I am pleased with their products. The "Blues Brothers" lobelia germinate beautifully and are colorful additions to the garden and to pots. This Spring I ordered 3 blue delphineums which came in April - when there was still snow on the ground! I wasn't happy to have to keep them in the tiny pots for 6 weeks until I could plant them, or that one plant looked less than healthy, but they did grow and bloom nicely. (One is white rather than blue, but it is lovely.). Yes, plants they send are tiny, but that can be a good thing because they often transition better than larger specimens. I will continue to order from Jung. (Having spoken to customer service once, I learned the proper pronunciation of the company. I always pronounced the word with a silent "J." Shame in me. LOL.)
Positive juliabears
Harrisburg, PA
(7 reviews)
June 29, 2014
I ordered eight bare root Spirea Anthony Waterer plants in early June, 2014. How they kept them bare root without very much foliage until June I don't know. But I potted them and stuck them in my garden for fall planting in a permeant location. They now all have leaves are look healthy. I am very pleased with the company.
Negative Ilovetrains
Carson City, MI
(1 review)
June 15, 2014
I purchased peach trees from Jung seed company last year. They didn't seem to grow much but made it through summer. After winter they did not come back. It was then that I looked them over very closely and I noticed that the trunks had holes. These were not fresh holes and it was to early for bugs. I researched and found it was peach tree borer. Fearing for the rest of my fruit trees, I quickly dug them up and burned them. I later contacted Jung seed company and told them about the situation. They, without having been in my garden wanted to say my trees died from winter kill. And because it was over 1year since my purchase, I would not be getting a full refund. Jung will not take responsibility for selling me infested trees. It takes 1year for the life cycle of the peach tree borer. Therefore I'm confident in my position that Jung should have refund my purchase, I had been a loyal customer for many years. Jung does not care about that at all. I would also not recommend Burgess of Illinois because they refund dead plants with DEAD PLANTS. Seriously how can they be in business. I have found it better to shop locally and develop relationships with people you can talk with face to face.
Positive sadlerkoske
Omaha, NE
(3 reviews)
June 7, 2014
I've had a handful of orders from Jung in the past few years, and always been happy. This year I was so impressed that I decided I'd go to the trouble of reviewing here, where I always look, myself.

I could not be more pleased with what I ordered from Jung this Spring. Everything looked great, but I was specifically SO pleased with the Pope John Paul roses I ordered. They looked amazing. Planted them, and they have grown like gangbusters already. I'm more pleased with these, than any roses I've mail-ordered elsewhere, or even those I've purchased locally.

I would definitely recommend Jung. Not only has everything been great, from the 3 raspberries I ordered 5ish years ago and are now a large patch, to the Roses I mention above, but I feel that I've gotten very good service when needed (only once- I emailed to ask when the roses would arrive, very helpful).
Negative springmeadow
Erda, UT
(2 reviews)
May 28, 2014
Posted on May 10, 2014, updated May 28, 2014
The company withdrew money from my account on 03/12/2014, I requested confirmation of the shipment date and received an email stating that it would be received mid to late April at the latest. May 10th and I have still not received anything. I will be filing charges of online theft shortly. In contrast, I made a similar large order with Raintree Nursery on the same day, they did not make any charges against my account until they shipped the order which I received mid April with everything in great condition.
On May 28th, 2014, springmeadow added the following:

After numerous emails I did receive the majority of my order. Most of the plants arrived alive and in reasonable condition but four plants were dead at receipt, and three trees were never received. After contacting them again I was told my money would be refunded for the unshipped trees - that was two weeks ago, no refund has been made nor has any confirmation been sent regarding when I should expect to receive it.
Positive Kalmiaboy
(1 review)
May 11, 2014
After seeing a fair number of negative comments so I felt compelled to write in. I've been doing most of my veggie seed and plant business w/ Jung for the last 5 years after switching from Park's and Burpee (cost). I've had great luck with them, including this year's order and their customer service has been very, very good the few times I've had an issue. I also ordered from their sister companies, McClure& Zimmerman and Roots & Rhizomes and those orders were very good as well. Had a small issue with M&Z and they promptly sent a new plant, no questions asked.

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