nhra_20 Janesville, WI (Zone 5a) (5 reviews) April 2, 2016
I placed my order on march 10th. I have not recieved the order yet, which is fine since winter here is having a hard time letting go. But my issue right now is that I wanted to remove an item from my order, I have emailed and called to no avail. No one answers tgr the phone, it says the voicemail is not set up so I can't even leave a message. No response to 3 emails either. So their customet service has me worried right now. What happens if my order is wrong, or I have issues with it?
I'm hoping that the bulbs I ordered are really top notch!!
This was my fourth or so order from The Lily Pad!
The Bulbs as always were again really wonderful size.
The BulbZilla Holland Beauty is just a giant bulb.
Jan has a great product line.
Have never had a bad order sent.
Just want to saw thank you
Can not wait till Fall .
This spring I purchased 3 bareroot Oriental Poppies from The Lily Pad. The last ship date for the poppies was March 1st. This was too early to plant outside in zone 6A. So I called The Lily Pad. They said that they ship early so that the bareroots would arrive in good shape. I decided to take a chance and ordered them.
I received them around March 1st. They were large healthy bareroots. I planted them in large containers which were left in the garage until I could transition them outside and then into the ground.
I purchased bareroot poppies from other companies and I have to say that The Lily Pad's were the best. I am hoping they will have more bareroot oriental poppies this fall.
Ispahan Chicago, IL (Zone 6a) (55 reviews) November 21, 2011
I placed two separate orders for OT lily bulbs with this company, and both times I was treated to extremely fast shipping, excellent packaging and huge healthy bulbs. I will definitely order from them again in the future!
I ordered 5 poppy roots from them - all arrived as good sized healthy divisions that grew leaves after 2 weeks in the ground.
Better quality than other bare root poppies I have ordered.
TwinMom2007 West Newfield, ME (3 reviews) March 5, 2010
Posted on April 3, 2009, updated March 5, 2010
This company was pretty terrible to deal with. Placing my order for 5 lilies was a breeze and completed 3/16/09. I was notified 10 days later, 3/27/09 that my order could not be completed because two of the lilies I ordered were no longer available. I e-mailed back to replace those two with two others of equal value.
The following day the charge posted to my account $14 over what I agreed to pay. I checked my online invoice which showed their charge was incorrect. First I used e-mail to contact the company to make them aware of the error. I received no response. I also used their online "contact us" page and received no response. I also tried calling and received no answer and no response. I had to go through my bank to dispute the charge.
I did receive my order and the slip from running my card for more than I agreed is stapled to the sales slip with the correct price.
The box they used was very small and the lilies, though packed well in their individual bags, were crammed into the box, one upside down, with the fans being bent, crushed and broken.
There were also only four plants in the box, I ordered five. When I checked my receipt the most expensive plant is the one that is missing. So I called the company and received no answer due to "understaffing caused by spring vacation". I left a message and the voicemail said I would receive a call back within 24 hours, which I did not receive any response. I have to get back onto the phone with my bank to see if I can get my money back for the product I did not receive.
I will never order from this company again. They're very quick to take your money, more than they're entitled to even, but do not respond to e-mails, phone calls or complaints of any kind. On April 8th, 2009, TwinMom2007 added the following:
Although after I disputed the charge with my bank, a refund was given to me for the overcharge initially withdrawn from my account from the merchant. I did receive a detailed phone message (per my request if I was not personally reached) regarding my missing plant, which was shipped to me in a timely fashion. The delinquent plant was packed much better than the previous four and had sustained less damage and also looked much healthier.
For clarification I did not view needing to substitue two plants in my order as a negative experience, and at this time of year the time between my order being made and processed was not an issue.On March 5th, 2010, TwinMom2007 changed the rating from negative to neutral and added the following:
I received a flier in the mail for The Lily Pad's 2010 collection. Initially I tried to find the same bulbs at different companies but the The Lily Pad's available varieties of Hemerocallis and their prices couldn't be matched, so I ordered four bulbs from The Lily Pad.
The plants I received were carefully packed and the plants greened right up when I opened the box and put them near the window. The plants are happy and healthy. I also received a note with basic info about Hemerocallis (soil preferences, etc) which was helpful.
I am VERY happy with the web site and the accurate descriptions of which zones the plants are able to thrive in. Many plant sellers do NOT have this feature and living in zone 4 I need to be careful what I purchase.
I changed my rating to neutral because my second experience with this company was 1000% than my first experience and I can see myself doing business with them again when I want to get some more Daylily varieties.
dlefferts Agawam, MA (Zone 6a) (26 reviews) October 23, 2009
Posted on June 26, 2007, updated October 23, 2009
Nice place to do business with. Great LiliesOn October 27th, 2008, dlefferts added the following:
Once again great bulbs. Recommend!!!On June 30th, 2009, dlefferts added the following:
Once again great communication, fast delivery, great packaging, and blubs in good condition. I will order from them again.On October 23rd, 2009, dlefferts added the following:
I ordered some bulbzilla blubs and they were huge. I have ordered from this company for a couple of years and have always received what I ordered quickly and promptly. Will not have a any problems with placing an order with them again.
ilseschuhe Saint Louis, MO (2 reviews) August 13, 2009
I purchased some oriental and o.t. lilies from this company and received them in a timely manner. They grew a good height and the flowers were beautiful! Will be ordering from them again.
Nuzoorevu University Place, WA (3 reviews) May 23, 2009
In March 2009, I ordered several types of oriental lily bulbs. They were HUGE, just as described, and included great planting/care instructions. They arrived quickly and were well packaged and labeled. The quality is well worth the price, and every bulb is now growing like crazy.
I found their website informative and easy to navigate. I received quick responses to email questions even though I contacted them during the busy season...you can't go wrong shopping here!
nanny_56 Putnam County, IN (Zone 5b) (20 reviews) June 28, 2008
Over all I am going to rate company a postive experience which maybe subject to change. I have received 2 orders of bulbs from The Lily Pad. I got 1 bulb in the fall of 2007 and 3 bulbs spring 2008. All were very nice sized and healthy looking and all have grown.
The fall bulb I had ordered was a Bulb- Zilla Midnight. I ordered this specifically for my husband who likes that type of dark color. What has bloomed though seems to be Regale. We are both rather dissappointed.
The spring shipment is growing and will be blooming in the next few days, but I am confident they will be fine.
I also just placed a third order with this company for 1 bulb for fall 2008 delivery on June 23 and I am confident it will be right, with some reseravtion though.
I have emailed the company regarding the wrong bulb sent. They do not address this problem on their website. So I am waiting now to hear back from them.On July 3rd, 2008, nanny_56 changed the rating from positive to neutral and added the following:
As of now I am changing my rating. This company has yet to respond to my email. I have just sent a second email and included the email confirmation of the the order in question and a photo. They do not see seem to be honoring their statement in the 'About Us' section on their website.
I first bought bulbs from them when visiting relatives in Olympia, Washington. I have since ordered numerous times and have always been impressed with their bulbs. They are also very friendly and will answer any questions quickly!
My order from the Lily Pad was fabulous. Enormous
bulbs. Couldn't be happier.
cathyb53 Newfield, NY (Zone 5a) (14 reviews) August 13, 2007
I ordered from The Lily Pad for the first time this spring; normally I order my lily bulbs from The Lily Garden (which is unsurpassed in service and quality, in my book!), but because I was having difficulty contacting them this year & was in a rush to place my order before traveling, I decided to give The Lily Pad a try. It was - for me, at least - a substantial order of ~$250.
They offer a good selection of lilies, including the Oriental Trumpet hybrids that have done so well for me in the past. Prices were rather high, compared to most mass-market suppliers, but my experience with ordering the more expensive bulbs from the grower (The Lily Garden, specifically) has given such supreme results that for me it is worth the cost. Because we were traveling and going to be away most of the spring planting season, I needed my bulbs to arrive within a very narrow window, and indicated this when I ordered. Unfortunately (for me), this part of my message was disregarded, and the bulbs arrived within a couple of days of placing my order. Incredibly fast, but extremely inconvenient & not what I had requested. This caused a big problem for me, but I sucked it up and managed to get all of them in the ground between trips. Many of them were sprouting in their bags on arrival, with the predictable results that the flowering tips broke off. Packing was not as careful as that from The Lily Garden.
As of now (mid August), my results are mixed, but overall I have to say that The Lily Pad's bulbs have not fared as well as those from The Lily Garden. Some didn't come up at all, while the growth of many others was spindly and anemic. The flowering tips of some were either nipped off by critters (OK, that's not their fault!) or never developed properly. Some of this may have been my own fault, due to the fact that we were not home to assure an even level of moisture during the spring & early summer.
My main complaints, though, are 2: the stems of many, especially the Trumpets, have been consistently puny & weak (those from The Lily Garden have always been like small tree trunks from the moment they emerged), and most of the Orientals & Oriental Trumpet hybrids have remained ridiculously short. I'm talking 4-6" stems here, with gorgeous flowers 6-8" across - ridiculous! So apart from being disproportionately short, this has screwed up my design scheme, because I plant lilies to emerge through lower-growing plants in order to hide their less-than-attractive stems and keep their root runs cool in the summer heat. A glorious 8"-diameter Casa Blance lily just shouldn't be blooming under a dwarf marigold - it just ain't right!
To be fair, I am gardening in a new location, and conditions may not be identical for comparison. I am, however, fairly experienced with growing lilies, and conditions here in my new garden seem even more favorable than those in my old one. The lilies (originally from The Lily Garden) that I moved from my former garden have continued to be spectacular, despite some misadventures with the lawnmower. I'm hoping that my problems with this year's crop from The Lily Pad are due to it being their first year in my gardens, and that next year they will really take off for me.
For now, I'm going to give The Lily Pad a Neutral rating, with the benefit of the doubt & hopes that next year my beloved pet lilies will have settled in; I'll update this when I see what happens. In the meantime, though, I'm going to stick with The Lily Garden for my future lily bulb purchases.
fun2garden Jefferson City, MO (5 reviews) May 10, 2007
Last spring, I heard on QVC that Roberta's Unique Gardens was the only company in America that sells Sumatra lily bulbs. Therefore, I placed an order. Afterwards, curiosity got to me so I searched online for Sumatra bulbs. I found that THE LILY PAD also offered them for sale! So, I ordered bulbs from them too. I divided the flower bed in 1/2 and planted Roberta's bulbs on one side and LILY PAD bulbs on other. I was surprised to see the results! The Roberta's bulbs grew no more than 12" with a few leaves and NO flowers, while the LILYPAD bulbs grew up to 36" with numerous leaves and MASSIVE flowers. The results shocked me, since I paid a much higher price per bulb from Roberta's than LILY PAD. So far this spring, the LILY PAD bulbs are showing rapid growth, while the Roberta's bulbs have yet to grow a millimeter! Buyers beware of Roberta's products!! Trust LILY PAD instead!!
RaiderLep Los Alamos, NM (Zone 5a) (8 reviews) May 7, 2007
I'm very pleased with the Lily Pad. I ordered several types of lilies (Red Arabian, Landini, American Ingenuity, Robina, cernuum album, midnight trumpet strain, Red Dutch, etc.) and without exception the bulbs were large and perfectly healthy. I also ordered some daylilies, which I've been pleased with. Many of the varieties they offer are quite rare, and in many cases they only sell single fans. Of course, they let you know how many fans you'll receive in advance on their website. The daylilies I've ordered from the Lily Pad have done very well so far. Great products and great service!
The Lily Pads' bulbs arrived in perfect condition. And they were quite a nice value for the money. Along with the ususal suspects, The Lily Pad features the American series of Orienpets, which are absolutely striking. Also, ordering online was easy.
beaker_ch Columbia Heights, MN (Zone 4a) (23 reviews) April 9, 2006
I received my order from the Lily Pad earlier this week and was a little dismayed to find that two of the bulbs had stems already growing that were broken off. I sent a note requesting replacement. They responded immediately that new bulbs would be sent out that same day. They arrivied today in good condition and the bulbs looked to be bigger in size than the ones originally sent. Very good customer service.
JanOT17 Sea Cliff, NY (Zone 7a) (1 review) April 5, 2006
I ordered a variety of lily bulbs. The bulbs were good size and the service was excellent.
kajlaw Pleasanton, CA (Zone 9b) (2 reviews) March 15, 2006
I ordered on Saturday, March 11 and received all my bulbs (I went slightly overboard!) today, March 15. All of the bulbs are large, fresh and individually labeled. The two extras were a nice surprise. I especially like the detailed planting instructions.
This is the first time I have purchased through mail order and I am extremely pleased.