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The scoop on 'Gurney's Seed & Nursery'

  Company Profile  
Gurney's Seed & Nursery

Mailing Address:
P.O. Box 4178
Greendale, Indiana 47025-4178 (United States)

Phone: 513-354-1492
Fax: 513-354-1290

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This company is affiliated with Gardens Alive!

This company offers a variety of gardening supplies and seeds.

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  Feedback History and Summary  
306 positives
119 neutrals
368 negatives


Displaying the 50 most recent comments:

Neutral mylittletrees
Corning, OH
(16 reviews)
July 15, 2018
In spring 2018 I ordered a shade tree, and some wild flowers. Shipping was fast. The tree that was sent looked decent and leafed out, but soon the leaves began to curl and it died. The roots that were sent to represent the flowers were a little disappointing. I really had to dig in the bag and search for them because some were very small; almost indistinguishable from the soil they were in. They never came up. Fortunately there was no issue in getting a refund for the merchandise. Glad for the refund, but disappointed in the dead plants.
Negative slawnski
Eureka, IL
(1 review)
May 11, 2018
I ordered a good sized amount of items for my garden this year- received some email promotions from Gurneys and was pleased to save $100 off my order. The order consisted of seeds and garden supplies. I called after 2 weeks with no shipping confirmation- fully expecting to have the order sitting on my porch that day. Come to find the order had not shipped- but all items were in stock- the gentleman on the line told me he was releasing my order for shipment- another week goes by with no shipping confirmation. I check the order online today and see it has still not shipped- called back and I was told they are releasing my order for shipment today. I cancelled the order. So very frustrating to have had to wait weeks and weeks for seeds to ship. I'm guessing the customer service call went to a call center overseas as both calls were answered by people with heavy accents- not that it matters- I just want to get my garden in. Never had this issue with Burpee.....
Negative jklausner
West Orange, NJ
(1 review)
April 25, 2018
Just received an order of about 32 assorted pepper, tomato, and eggplant plants. All 6 eggplant plants are unusable, one tomato DOA, and the rest are disappointing to say the least. They did refund me, but I won't bother wasting time with Gurney's again.
Negative rosepetal2
Danvers, MA
(11 reviews)
March 23, 2018
Over the years I've ordered quite a bit from Gurneys and normally had received good-acceptable products. However Nov 2017 I ordered a SUBSTANTIAL amount of bare root fruit trees, berries and grapes. My early ordering earned me no preference in shipped quality of product in fact, I find ALL of the product shipped to me is 4wks past zone date and inferior. Bareroot grapes are either old (3-4yr) or seedlings with little root system. Fruit trees also are either very old (4-5yr and hard pruned) or 6 month seedling. Items are frequently missing fro shipments. Customer service is now in India and I've learned this company is an aggregator of small misc suppliers - that's fine but there's no quality control. I CAN NO LONGER RECOMMEND GURNEYS AND INFACT CAUTION BUYERS - BEWARE OF THEIR BUSINESS MODEL AND AVOID ALL THE HEADACHES I'VE EXPERIENCED.
Negative wilecoyote
Saint Paul, MN
(1 review)
June 19, 2017
I reluctantly ordered a Juliet dwarf cherry tree for my wife in 2016 because of my past experience with ordering from gurneys. The tree arrived with a good amount of foliage and a well developed root system. It was well packaged. I planted it in a XL pot and followed the directions on how to care for it over the summer. It did well over the summer. It lost it leaves for the winter. I put it in my 3 season porch to try to make it easier on the plant for its first winter. When snow started melting, I put it back into my yard. A few leaves came and then the plant died. I tried to revive the tree by pruning the ends of the branches to stimulate growth and put fertilizer in the pot. I decided not to ask for a replacement because the warranty period was over and I've had problems with customer service in the past. This is my last purchase from gurneys.
Neutral dysco83
Fernley, NV
(4 reviews)
June 14, 2017
This was one of several companies I ordered from this year. I ordered plants and trees from them only once but it took weeks to get everything. My order consisted of a gala apple tree, a fuji apple tree, 2 paw paws, and some early girl tomato plants. The tomato plants were DOA, but they quickly refunded me for them.The gala went out of stock. The fuji arrived healthy and in great condition and is now fully leafed out. The paw paws took the longest to get here and were a bit dry in the box on arrival. Only one survived. I have had great luck with their seeds, I just don't think I'll order anymore living items from them.
Negative gdstuart
Hammonton, NJ
(1 review)
June 9, 2017
Of the four items I ordered, only the Yukon Gold potatoes were acceptable. They are growing great.

The Canela potatoes are diseased. All the leaves and stems have small white spots and leaf curling. This was evident as soon as I started them indoors. The problem is not my dirt, because the Yukon Golds were started in the same mix right beside the Canelas. I tried planting them anyway, but the disease completely took over the Canelas and I had to rip them all out of the bed to prevent infecting the Yukon Golds.

The sweet potato slips were completely dried out and dead on arrival.

The Apache Blackberry plants were tiny sticks and I'm still waiting after a month for any signs of life from them.

I called Cust Service and evidently woke up a guy in the Phillippines. He refunded my entire order cost, to their credit. That's the only positive thing about the whole experience.

Gurney's is strictly a discount house. With all the other high-quality nurseries out there, I'm amazed they are still in business. I'd urge gardeners to shop elsewhere. If you're getting their emails, I suggest you unsubscribe so you won't accidentally get sucked in by their specials.
Negative rowlanddouglas
Pulaski, NY
(1 review)
May 25, 2017
I tired to use them because they had everything I wanted and the prices were competitive. My aim was to get everything from one place without running around to multiply local nurseries-convenient one stop shopping. My bad. First they let me order something that in fact was out of stock. Now I had to do exactly want I didn't want to do-search multiply local sources. Then the ship dates just changed and changed-and changed again. The changes certainly were not for the better. Of my final 2 items the shipping times changed 4 and then 5 times. Calling "customer service" is akin to trying to have your dog explain why they can't write. Beyond a bad service/sales experience.
Positive Lucille44
Conroe, TX
(11 reviews)
May 22, 2017
Overall my experience has been very positive. I ordered two of their sale 'Rainbow of Roses' collection. They were shipped within one day and arrived around 8 days later. All of the bare root roses were in great condition, good size, with nice roots and all looked fresh and not dried out. They were packed carefully. Plus it was a terrific value, even with shipping it came to only a few dollars per rose..
It is late for bare roots and I will baby them along, I knew when I ordered them that I would need to give a little tlc. But I am so happy with my order. I would definitely order roses from them again.
I ordered a packet of seeds at the same time though, it has been weeks and I still do not have the seeds.
Positive Stas88
Greenville, NY
(2 reviews)
May 13, 2017
I have been ordering for years through them and so far everything I've planted has taken off. They're only one of 3 that I use I even use them more than burpee.
Negative spc9213
Daytona Beach, FL
(1 review)
May 12, 2017
I live in Florida, and spring turns to summer quickly. I ordered Asparagus roots and a packet of asparagus seeds. 3 weeks later, I still did not have either. I queried and they told me that the roots were sent to the warehouse and waiting on the seeds to be sent out together. 3 weeks later, I got the roots and no seeds, as they sent them out separately. I still haven't received the seeds, but they credited my account, and told me that they were sold out. This isn't acceptable to wait so long.
Positive pugetblooms
Port Orchard, WA
(6 reviews)
May 8, 2017
Gurney's does take FOREVER and did push my order out once or twice, but for the price, I am extremely happy with what we ordered! I spent about $150 with a 50% off coupon, so got around $300 worth of merchandise. Every plant we got was alive and within the few weeks we have had them, established themselves and took off. We planted some summer blooming bulbs and I'll be surprised if they don't bloom sooner! They've grown like crazy! I will be ordering more from them in the future. Can't beat that price and quality! Even if the communication isn't the greatest.
Negative oleganny
Wabash, IN
(1 review)
May 8, 2017
3/ 21 ordered shallots and garlic del est 4/9-4/14 - 3/27 status update del est 4/6 -4/11 - 3/29 shipping confirmation - del est 4/1 - 4/3
4/30 ordered onions - del est 4/9-4/14
instead of shallots & garlic received strawberries - within the est del date though - emailed them - 4/13 they said would reship - est del 4/16-4/28 - shipping confirmation 4/21 - no est del on this email - 4/25 received shallots & garlic - most of the shallots were rotten and the garlic was sprouted already 4/29 email that they were refunding for the garlic & shallots - but they didn't refund shipping cost so I paid shipping for rotten product
4/29 received onion sets - growth on top mostly brown - looked like they had been rootbound in pots - roots brittle & dead - bulbs shriveled - so angry just told them to look at the pictures i sent - 5/5 finally received an answer - said they were resending onions del est 5/8 - 5/20 - emailed them immediately not to send more since they would be too late for our purposes & we no longer trusted gurney quality - haven't heard from them again so far but this will be the last time we order from them & we had been satisfied customers for years, until now
Negative dcheney
Greeley, CO
(1 review)
April 28, 2017
This company is holding my money, plants, seeds hostage with constantly pushing out ship dates all while the prime Spring growing season is slipping away. No way on earth I will ever do business again with this company.
Neutral amazindirt
mid-state, TN (Zone 7a)
(6 reviews)
April 24, 2017
On the bad side, Gurney's shipping schedules are ludicrous. I placed an order in January with multiple items on it, and I have STILL not received all the items (my order has been shipped in three batches of plants). The projected shipping dates for the last set of plants changes constantly, even after I called and complained.

On the good side, every plant I have received from Gurney's so far has been healthy, of reasonable size for the price, and ready to grow. And I made my order in the first place because I was able to get a variety of tree from them for $19.99 that I couldn't purchase from anywhere else for less than $60. (That tree was about 3' tall on arrival, and marked with a Spring Hill label despite being purchased from Gurney's.) Also, I ordered on their half-price sale and checked multiple other sites to make sure I couldn't buy my items more cheaply elsewhere. Always do that first!

In sum: if you buy on their half-price sale, AND if you're willing to wait a ridiculously long time for your plants, at least the plants will probably be healthy when you get them. But don't ever buy from them at full price, and don't ever buy from them when you're in a hurry!

Negative Lilyhazen
Ellijay, GA
(13 reviews)
April 20, 2017
Posted on February 13, 2015, updated April 20, 2017
Posted on February 10, 2015, updated February 13, 2015
Posted on February 7, 2015, updated February 10, 2015
Posted on February 6, 2015, updated February 7, 2015
I have been a customer of Gurney\\\\\\\\\\\\\\\'s for years, but their sluggish shipping is making me reconsider. I got a message that they had shipped my order January 30, and I could expect it 2/1 - 2/3. It is now the 6th, and no one can tell me where the order is. Just \\\\\\\\\\\\\\\"wait until February 12\\\\\\\\\\\\\\\" and we will reship if you have not received it.

It should not take a week or more to get 4 packets of seeds! And this \\\\\\\\\\\\\\\"wait another week\\\\\\\\\\\\\\\" is unacceptable.
On February 7th, 2015, Lilyhazen added the following:

I have been contacted and told it was shipped and should arrive within the next 1-2 business days. We will see.
On February 10th, 2015, Lilyhazen added the following:

I got an email in response to my further complaint asking for 1-2 more business days. I have waited three, then called. Now the supervisor has asked for three more days, then they will \\\"fill it at no cost to me\\\" (no duh) and send it expedited (Heaven knows what that means, in this case.) But I will be optimistic. The supervisor says the PO says give 10-14 business days--rediculous for less than 3 ounces. And why did the company send an email saying Feb 1-3?

They are losing me....
On February 13th, 2015, Lilyhazen added the following:

I have spoken with yet another agent who has agreed to resend the seeds, expedited (means maybe in a week!), so we will see. It may come USPS or it may come UPS, she was not sure.

So, perhaps this tale has an ending, although I remain far from happy.
On April 20th, 2017, Lilyhazen added the following:

I ordered two packets of seeds April 4. I was notified they had shipped and would arrive April 14-16. On April 19 I called and was told that they had been shipped UPS (for 2 packets of seeds?!) and were scheduled to deliver that day. Needless to say, they did not arrive and have not arrived today.

I am finished doing business with them. I have bought things most of the last 15 years at least and endured the poor service but never again. Also, I put my seed catalogs where they can be seen and used by hundreds of gardeners at the local cannery, but will never put Gurney's there again.
Negative Kirby1864
Knoxville, TN
(3 reviews)
April 6, 2017
Don't waste your time! I placed an order on 1-2-2017! When it came time for my growing zone to open for shipping, my order starts getting put off exactly weekly. By the time I was put off a third straight week,APRIL 2,2017 I called and canceled. Don't tell someone the product they ordered will be shipped on a ceartin day and then get put off without notice! Bad service! Don't order from gurneys you'll grow old waiting for your order!
Negative BSmithKY
Florence, KY
(1 review)
April 5, 2017
I can't speak to their seeds as they were never delivered. I placed a large order on February 27th, 2017 for seeds, seed starter trays, and mesh "pots". As of April 5th, the only thing I've received are the pots, the very LAST things I need. They changed the delivery date on the seeds to mid-April now. I cancelled the rest of the order and they refunded the balance. guess it's back to Home Depot again for plants and seeds. Getting a late start on starting the seeds. Oh well, should not have trusted Gurneys after all of the negative reviews.
Negative DRStef
Grantville, PA
(1 review)
April 4, 2017
- Extremely SLOW order processing.
- Extremely SLOW shipping.
- Shipping updates they provide are meaningless as they continuously change (for the worse).
- Poor customer service.

If you sign up for their email list you will get "special offers" at least once (and sometimes twice) daily...which really aren't that special. While they have a great selection it does no good when your order arrives too late to plant.

There are many other more reliable and more responsive companies out suggestion is that you avoid this one.
Negative 8209
Louisville, KY (Zone 6b)
(12 reviews)
April 1, 2017
I ordered 3 bags of their Blueberry success mix on 2-22-17. It was supposed to ship early in March. Today is 4-1-17 and it still hasn't shipped. Never again. Buyer beware!!!!!!!!!!!
Negative scilib
Oxford, OH
(5 reviews)
March 31, 2017
Absurdly slow delivery time for seeds -- a full 8 business weeks. Information provided by email and on web site regarding order status was also misleading.

Placed order on February 5 for ~$100 in seeds and saplings. Received the saplings (in reasonable time for early planting in my zone) on March 11.

Received email from Gurney's March 13 stating remainder of order (about 10 packets of seeds, $2-5 per packet) had been "cleared for fulfillment." (Why does it take over a month for this rubber stamp?)

Received another email March 24 stating reminder of order has been shipped. Unlike the sapling shipment, no tracking number was provided. However, I finally just received the seeds today, March 31. Seven days after they were supposedly sent. I checked the tracking number on the USPS package itself. The package actually originated yesterday, March 30. There was not a problem with USPS shipping, which was actually very fast; Gurney's sent the shipment 6 days after they claimed.

The ultimate irony is that the shipping warehouse is about 15 miles from my home. (Gurney's is a nearby company for me (SW Ohio/SE Indiana), and that is in part why I ordered from them despite their mixed reputation on this site -- I gave them a chance, wanted to support the regional economy.)

This slowness seems ridiculous in an age of routine 2 day deliveries. By comparison, this week I also received another order of seeds from a retailer halfway across the country 4 days after placing my order. More consequentially, I've completely lost the opportunity for the season to start the seeds early.

Also of note, the Delivery Estimate date in the Order Status on the Gurney's web site and in their emails is clearly meaningless and misleading -- every time I checked, the Delivery Estimate date was 10 days away from the current date.
Negative Thornns
Genoa, NY
(7 reviews)
March 3, 2017
I ordered live plants from this company in January. We live in upstate New York - a safe planting time is generally around May, sometimes a bit earlier if it's a warm spring. I just received an email that the Blueberry plant from this order is being shipped TODAY! March 3rd! Seriously? Customer service told me that the timing for this being in the winter had been determined by Gurney's "Master Gardeners". He suggested that I keep the plant in the garage. I protested that not only do we not have a garage, but we should not be put in a position to try to salvage a bad decision.

The customer service rep did make a note that a replacement plant will be shipped to me if I call them in mid-April. I am hoping that this works.
Positive LilDesertPlot
Tooele, UT
(3 reviews)
April 13, 2016
Can I just say that I love Gurney's? My grandpa got me onto ordering from them years ago, and I keep going back. Their pricing is very fair for the quality, healthy plants you receive. When one of my cherries from them died last year, I received a swift response from Customer Service and they replaced it without question. The replacement is currently potted in my greenhouse and growing like there's no tomorrow.

Everything I have ever ordered from them has done well, with the exception of the one cherry as mentioned above. Every nursery gets a few duds, no matter how good they are. Gurney's makes it right when there's a problem. I will definitely shop with them again!
Positive gooandbean
Howell, MI
(1 review)
April 2, 2016
I just placed an order today and I received the best customer service ever! I have been ordering from Gurney's for years and never really had any major problems. If ever there was an issue with their plants I would either get a refund or a replacement. I ordered a Sundance apple tree 5 years ago and it never bloomed or flowered so I called today, talked to a service rep and he had a record of my order and gave me a full credit!! Of course I applied that to today's order. But seriously, who gives a credit after 5 years?! I have been mail ordering plants for over 20 years and this is a first. Thanks Gurney's!!
Negative MichealJ
South Milwaukee, WI
(1 review)
March 18, 2016
Got an e-mail advertising 40 strawberry plants for $20. when I checked out the total came to $59. Typical bate and switch company will never do business with these type of company's .They will always have an excuse why this or that happened ,at the end of the day I and nobodey cares fix your problems and fire those responsible for costing you money and customers
Negative LinFlower
(1 review)
March 12, 2016
The first time I ordered one of Gurney's coupon deals it was for a bean support tower and a fabric strawberry tub, with a $25 off on $50 order coupon code. I gave them my PO box address as the billing address for the credit card, and my house address as the shipping address. Both addresses were shown on the confirmation email, labeled as billing and shipping. The bean tower arrived on my doorstep, with both the street address and PO Box number on the package. The strawberry tub was waiting at the post office, also with both addresses on the box. It was small and light enough that I could carry it home, so I took it home from there although it seemed peculiar that they would ship it that way. Next order, with a $100 off $200 order coupon, and many more items, the
confirmation again showed the shipping address as the house, and the billing address as the PO Box. The only item that arrived at the house was a pea fence. I came home from the post office yesterday and discovered one of their "item too large for box" notices among the mail, and since I didn't have anything else I was expecting and could not reach the PO by phone, I called Gurney's customer service - and sure enough, the phone rep with the heavy Indian accent that I could barely understand, informed me that they shipped my stuff via something called (I think) FedEx Smart-post which delivers to the local post office and you have to go pick it up there. I told him that this is not acceptable, I am not going to carry this shipment home from there when I ordered it to be delivered to my doorstep. There was never, by the way, any indication on the website, in the catalog or in any communication from them that the destination of my shipment was elsewhere than where I told them to send it. He kept insisting I had to go to the PO until I said I'll send it all back and cancel the order, then he put me on hold for quite a while, finally came back and said the items would be re-shipped to my house, and then there were a lot of clicking noises on the line interspersed with silences, and finally he came back on and repeated that my items would be shipped to my street address which he repeated several times, and said I would have to send back the items that were at the PO. No charge to me, he said - damn right, they'd better not charge me for fixing their screwup. I was on the phone at least 20 minutes over that, and now I've called the PO (10 minutes at least on that call) and they are sending that package back. So I want to know - who thought this bizarre shipping practice was a good idea? It really isn't rocket science to ship orders - your customer tells you where they want it sent and you send it there - not to someplace else where they have to go and get it. And you show on the confirmation where you are really sending it. Duh!!! Having read some of the other customers' stories, I am going to be checking my credit card statements very carefully too. I may order from this company again - providing I get my shipment at my house, and all the items are as advertised, including the live plants they were apparently planning to send to the post office too!! How stupid is that??? And providing there are no bogus charges on my card, and I don't have to go through this much hassle to get delivery on the next order. Or maybe not. I suspect not.
Positive slid707
United States
(3 reviews)
March 2, 2016
Posted on February 29, 2016, updated March 2, 2016
This is my first order and so far I am very pleased with it. The plants were well packed, very moist and arrived in a timely manner. Size wise the berries were all stocky and are definetly a good producing age-the stock for the Anne raspberry is four times the size of the one I bought at a local nursery and was only a couple dollars more! The trees are small but I got two for one price(the hardy mulberry) so I was happy with it. Everything arrived dormant but after one soaking the next day everything popped out with buds. So far I\'m happy with my order. I will keep updating as the grow.
On March 2nd, 2016, slid707 added the following:

Just received a raisen tree from them it was much bigger then I expected-its about 4' with a good amount of branches. Not pencil thin, about the thickness of the fruit trees Ive bought at Tractor Supply-about 2 inch in diameter.. Dormant of course but definitely very healthy-the truck is super agreen with buds.. Well packed and shipped fast. So far I don't have anything negative to say. Will given updates once all the plants once they've grown.
Neutral RobertCrandall
Capac, MI
(8 reviews)
August 17, 2015
I have ordered from Gurneys and their sister companies for decades.

I learned a lot about what they are good at and what they are not good at. I bought many fruit trees over the years and many grew up to be a completely different tree than what I ordered. For instance, I ordered two Bing Cherry trees 10 years ago. They are now about 6 foot tall and produce very dark pie (sour) cherries. I like them even better than the Carmine jewels even though I have no idea what kind they are. They are not North Star or Montmorency.

I have 6 Carmines that I am happy with although they don't produce more than about a quart after 6 years. I ordered the best Pixie Crunch trees and it took them 1.5 years to arrive. Gurneys kept running out of them. I can understand once but not twice when my order was in a year before. Four trees arrived and only 3 were apple trees. One was some type of red twig bush.

Anyway, the seeds are always good and this year when the strawberries all died they replaced them right away and they produced fantastic.
So, I have learned to buy the seeds and berries from them but not the trees. Out of about 60 trees in the last 30 years about half are still alive and about 15 were not the trees I ordered.

I also don't like the size of the trees they send. The very expensive Pixie Crunch trees were only about a foot tall. I ordered a similar tree (Candy Crunch) from a competitor this year and it was 4' tall, less than half the price and is already taller than the Pixie crunches that have been in for 3 or 4 years.

I will continue to buy from them. Their customer service is top notch.
Neutral gardenkarma
Allston, MA
(9 reviews)
July 3, 2015
I ordered in a moment of insanity or weakness thinking it would stop the barrage of coupons and promotions to every point of contact I mistakenly provided (email, facebook, home address, etc.) but, silly me. It made no difference. It seems they double their prices so that you're forced to use the coupons they bombard you with. I imagine they shake hands at the end of the fiscal year thinking their tactics were effective (and, well, they were).

I have had mostly successes with the product. The few losses I had were with the vines. Mostly grapes and hops. I can't for the life of me get the hops to grow, but maybe it's the variety (nugget) and not the company's stock. Had the same issue at Miller Nursery out of NY (before they closed) and I believe they also had the nugget cultivar.
Negative wattamutt
Coatesville, PA
(1 review)
June 2, 2015
I wont be ordering from them again. I was a repeat customer. I ordered 3 pkgs seeds. Kale, peas and brussel sprouts. All three shipped the same day and time. Kale and peas arrived in the shipping window i was given by the company. No sign of the brussel sprouts. I called twice. What an adventure that was! They have their customer service sourced out to somewhere in the middle east. Dont we have competent american workers who can do this? Or is it cheaper to do it from india? My guess is the latter. The reps have very minimal english skills with very heavy accents. You have to repeat yourself A LOT. First time i called i was told the shipping window is 7 to 10 business days. Nowhere on the website does it say this. NOWHERE. i wait until 12 business days pass i call the middle east again. After repeating myself over and over again i was told "sorry the shipping time is 14 business days". It doesnt matter now. My planting window for this item has closed. I planted something else in that space to maximize my veggie production. This company used to be wonderful. My mother ordered from them every year. I wont be ordering from them anymore. Did some research and they are owned by monsanto now. No thanks. I dont need gmo and monsanto in my garden. I will pay more and get heirloom seeds from american companies next year. Baker creek, seeds of change and many other wonderful american companies out there.
Positive HM2015
Bristow, VA
(8 reviews)
May 28, 2015
Great customer service and great communication. The fruit trees are a little bit smaller than I would like for the price, and while a couple I ordered didn't emerge from dormancy, they acted quickly to replace them. I love their guarantee and packaging. Other things I have purchased from them have been fabulous, all plants and flowers have thrived.

Fabulous place to order from.
Negative RonaCO
Evergreen, CO
(1 review)
May 15, 2015
I ordered and paid for a variety of plants in January. I asked for a ship date in early June since I live at 8000' in Colorado, and it's not uncommon to get frosts until mid June. So now, in mid-May, Gurney's just emailed to say that almost all of my order is out of stock! None of the other nurseries I have ordered from in past years, and this year, have pulled this on me. I'm particularly disappointed because a couple of the things I ordered, and was counting on planting, are now out of stock at all the other vendors I've checked. What a waste of time, and how frustrating! I cancelled the entire order now, since paying the shipping cost for just two plants makes no sense.
Negative Sunnygirl571
Beverly Hills, CA
(1 review)
April 23, 2015
I have purchased from Gurney's for years. Two years ago, I ordered grafted tomatoes and they didn't show up until middle of June and were dead. I called Gurney's and the credited me for the tomatoes. A year ago, I ordered again. Go figure, they back ordered my tomatoes and when I called to complain, the magically managed to find my tomatoes and sent them in time for me to plant. This year, guess what? They back ordered my $40.00 tomatoes and when I called, they said that all they could do, would be to give me a $9.99 credit. Never again, will I buy from Gurney's. Never.
Positive cra_z_plantlady
Summerville, SC
(1 review)
April 23, 2015
I ordered a blackberry, raspberry, 25 strawberries, spinach seeds, and 2 native plum trees for about $40 including shipping. I was hoping it wasn't too good to be true and it wasn't! My trees were 2 ft sticks as anticipated. It's been a month and both are covered with leaves. I planted spinach seeds 3 weeks ago and they are ready to be picked! My strawberries, raspberry, and blackberry arrived separately about 3 weeks ago. They were bareroot and looked as expected. My raspberry is covered in leaves. My strawberries have grown tremendously. They have been flowering like crazy, but I'm pinching them off to help them establish roots. Some must have slipped by me because strawberries started grow. My blackberry hasn't shown any signs of life so Gurney's gave me a credit for the price I paid. I ordered another one plus another raspberry, some lavender, and tons of seed. I don't need some flourishing plant delivered to my door for it to have transplant shock. Bareroot is good by me and the prices can't be beat when coupons are available.
Positive bckkiller1
Lexington, VA
(3 reviews)
April 20, 2015
I have been a Gurney's customer for years and have had great experience and even when I had a negative experience with a product they have been easy to deal with as far as customer service.
To start with I hate reviews that say that they received a stick because generally they are describing what is best practice for bare root plants an unfeathered or feathered whip with a good root system. Often these individuals expect a lowes sized trees which we all know are often rootbound.
In my experience Gurney's is more expensive but if you visit their site they will send you a coupon for half off next visit on 100 back on 200 dollars. I just load up my cart and make as many purchases as I need to hit the coupon price. I have received everything I orderd and when they do miss the product they will ship it without complaint.
I also have had some trees die on me even years later and they honor their gurantee for life and ask no question and merely ship off the tree or plant to me which is a reason I keep coming back. A tree dying two years later is not the company's fault but they still support their product.
I have, however, had two issues when ordering a magnolia tree I did indeed get a stick, a single unbranched 20 inch tall green whip wit a minimal amount of rooting. I also ordered an apricot mix that came impossibly small because they were out of stock so they sent me two small ones which was not ideal. They did replace it the following year with a full sized one when both tiny ones died.
To give some credibility to my account I have 41 different fruit trees and most of them are from Gurney's. They do have a limited selection but most of what they do offer is good product. I also order Dill's Atlantic Giant from them every year and seed order seems just as good as live plant order.
Neutral bookworm07
Pacifica, CA
(2 reviews)
April 12, 2015
Posted on June 16, 2014, updated April 12, 2015
I\'ve placed 2 orders with this company. The first one was simply for some seeds. I had no problems receiving this order.

After the first order I was emailed a $50 for $25 coupon with this site. I went on and picked out some plants. Upon opening the site, they had a clearance sale. Naturally I go and shop the clearance section. When I go to the checkout and enter my coupon code, all the prices change (mostly back to full price). I called the company and was informed that the clearance section was a \"coupon\". Okay..... I ended up changing my order and using the first coupon anyway.

I ordered:

2 blackberries - no complants. Good looking bareroot plants.
6 pack lily grab bag - I hadn\'t planned on planting them at that moment but most of them were already growing and breaking out of their packaging. So in the ground they went.
1 olive \"tree\" - Olive \"twig\" is more like it. The main part of the plant is 3\" tall with a 6\" branch. I\'d be really upset if I paid full price for that twig, as it is I\'m going to wait and hope it becomes a tree. If it dies I\'ll replace it with one from StarkBros.

1 blue berry - First it was going to ship separately then was out of stock and being refunded. The Bluecrop Blueberry is STILL available to order on their site. My 2 big issues with this is they should have an actual inventory not a \"order in good faith and hope they actually have it when your order is packed\" and that the plant is still listed as available on the site. Come on now.....

That\'s three strikes against Gurney\'s. One, bait and switch on prices. Two, the twig. And finally three, the out of stock but still available on their site blueberry.

The blackberries and lilies are looking good. The seeds were shipped with out problems. BUT with the three strikes, there are soooooo many sites out there that I won\'t be doing business with them next time.
On April 12th, 2015, bookworm07 added the following:

Possibly against my better judgement I decided to try again with Gurneys. I purchased some seeds, a Blue Girl rose and a Blueberry. I still do not like how you have to wait and hope that they have the item in inventory. The olive from before? It died.

This order went much better. The two plants were much larger and looked healthier. I might do business with them again.
Negative PatJ1959
Clifton, TX
(2 reviews)
April 9, 2015
I ordered several nut and fruit trees in January 2015. When building the order, all items showed that ordering one, I would get one free. Upon check out it offered a 20% discount with a code. I entered the code. When the first two trees arrived, there were no free units. I contacted them and was told that since I entered the code for 20%, it cancelled the free plant offer. It would have been nice if they would have stated this somewhere in the checkout system. I cancelled the remainder of the order. I do not like being deceived. They were rude and condescending when contacted. This is no way to treat a returning customer.
Negative DrTrish
Denver, IN
(2 reviews)
March 27, 2015
I am in absolute shock about my latest experience with Gurneys. First of all let me say not only am I a repeat customer of theirs, but my mother and grandmother ordered seeds from their company for 20 years. I ordered 2 seed starting kits, one was short 5 starter plug cells (there should have been 55 and there were only 50). I immediately called customer service and was shocked that it was an overseas call center, and of course I end up with a lady I can barely understand. I explained my problem to her, she pulled up my account, and starts explaining my charges to me (order total, coupon discount, sales tax, etc.) I said "yes, that is correct", and she rudely says "SO WHAT IS YOUR PROBLEM?" After what seemed like forever trying to break the language barrier and trying to get her to understand she says they will send me out 5 more cells ASAP. So one week later I go to Gurneys website and the estimated delivery date is ONE MONTH from now! I am ready to plant my seeds!
So I send an email to customer service (no way I'm calling India again) telling them the problem I had with Miss-can't-understand-English, and that I need my product now as it is seed planting time and one month is unacceptable to ship a product that is already pre-made sitting on a shelf somewhere. I get an email back giving me a half @$$ apology that says "if you could not understand the rep you were talking to you should have asked for someone different. However, we will go ahead and expedite your order." That was 2 days ago, I just checked my order status and it has not been expedited at all. Estimated delivery still 3 weeks away. Gurney's should not treat anybody this way, especially someone who is a third generation customer. RIDICULOUS!
Positive dogdoc01
Oklahoma City, OK
(2 reviews)
March 20, 2015
I ordered 4 apple trees (2 liberty and 2 goldrush) and 1 peach tree. All arrived in great shape. I was very impressed with the root system on these bareroot trees as well as the trees. Hoping to have fruit in a few years. No doubt I will order again!!!!
Positive WTxgarden
Coleman, TX
(1 review)
March 15, 2015
I ordered a cherry tree and 3 kinds of strawberries. The cherry tree that was sent to me is absolutely the best live plant that I have ever received through the mail. Its doing well. The strawberries had very good roots and started putting out leafs within two days of being planted. All of them were very healthy plants and I could not have asked for better products.

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