Immediately charged me but did not tell me there would be a delay.
Then a second delay. Then a third delay- all without communication.
Did not answer emails.
Phone support from overseas with unbearably loud room- I had a hard enough time understanding the agent without hearing what seemed like the NYSE in the background, phone call took 30 minutes AFTER waiting for the agent. They first refused to refund AT ALL, claiming the order was in their system so they couldn't refund it.
***It was NOT BECAUSE a shipping label had been generated***, it was just because "once you place an order you can't cancel"
Huh? Makes no sense. Another 20 minute wait for a "supervisor" who I still insist was the same person trying to disguise her voice. Yes, it's that bad.
After 45 minutes of refusal/inability to help with anything, I said I would call my credit card BECAUSE PAYPAL SIDES WITH THEM REGARDLESS OF THE EVIDENCE PRESENTED. PLEASE NOTE THIS- FOR WHATEVER REASON THIS WAS A CLEAR VIOLATION OF PAYPAL POLICY, YET PAYPAL CLOSED THE CASE. I never had this before- very, very sketchy.
Insult to injury, they tried to Insist on a refund through paper check one I said I would have to go to my CC company then all of a sudden they agreed to refund through Paypal (how I paid them).
Absolute refusal or inability to work out a mutually beneficial solution- for example, partial refund and adjusting shipping.
I would never do business with them again.
I put all of my eggs in one basket and now either am going to have to weed out the area I was plating these in extensively, or wait until next year.
Stay FAR away from this company!
amf94597 Mebane, NC (Zone 7a) (7 reviews) May 20, 2019
Posted on March 17, 2010, updated May 20, 2019
Posted on May 25, 2009, updated March 17, 2010
Like many people, I was slightly nervous about ordering from Michigan Bulb. In the last year, I have now ordered and received my orders three times. Overall, a very positive experience. Their prices are cheap, they have excellent coupons, although, yes, it\'s not as nice as popping over to my local nursery for some new plants. On the other hand, they tend to have a very different selection than my local nursery and-- yep-- they\'re a fraction of the cost.
The bulbs I\'ve received from them have done fabulously, as have the bareroot hostas and Valerian. The packaging is quite good-- the individual plants were shipped in protective cardboard sleeves in small pots with dirt. My only misses with them have been hydrangeas-- and the ones from my third order are doing very, very well, so I must come to the sad conclusion that perhaps the problem with the first lot of hydrangeas lay with the gardener and not the nursery. Potting bareroot/small plants up and then keeping an eye on the leaves has helped me enormously-- the plants get a good start (I have clay soil, which can kill plants super-fast) and I can make sure that I\'ve really got them in the right amount of light before I commit them to the ground.
Lastly, Michigan Bulb has been fabulous about replacements. This last order, two of the plants arrived dead (the other six were healthy and green) and one bulb was mushy (and I knew I was ordering on the very, very end of bulb season-- the ones in our local nursery are mush now). They\'ve sent a very generous set of replacement plants and backordered an entire replacement package of bulbs for me for next year (and only one was bad-- so that\'s certainly very generous of them). Overall, it\'s a very good deal for what you pay and if you need to fill in in your garden. I will be ordering from them again.On March 17th, 2010, amf94597 added the following:
I placed another order with Michigan Bulb and it arrived two days ago. I ordered 6 double coneflowers, 6 Shasta daisies, 3 delphiniums, 3 cloud meadow rue, 6 pink lavender, and a green wizard rudbeckia. With shipping, it was in the neighborhood of $33. Same study packaging as before: strong cardboard box, live plants in cardboard sleeves with plastic baggies tied over the dirt or plastic sleeves, and bareroot in plastic pouches. Live plants were still moist even though they took a week to arrive and had to sit in the UPS warehouse over the weekend.In fact, Michigan Bulb packed it so well that, when UPS hucked the box at my front door and left it standing on end, the plants survived beautifully.
As expected, plants were small, but all but one looked good (one coneflower had mushy leaves, but the roots looked good). These are very small plants (as I\'ve learned after the first time I ordered mailorder and was shocked), but the appeal of Michigan Bulb is the affordable pricing and the chance to try plants I can\'t find in my local nursery. As I mentioned in my previous review, one of the great things about Michigan Bulb is their lifetime replacement guarantee-- you just send them an email and they replace the plant. I\'ve used that guarantee several times and have typically had much better luck on the second go-round. I\'ll keep returning to them because they offer pleasant customer service and good value for the money.
Even better, last year\'s hostas are now coming back up and sending out some beautiful leaves. On May 20th, 2019, amf94597 changed the rating from positive to negative and added the following:
I recently decided to give Michigan Bulb another go as I'd moved and had an enormous, empty garden to fill. Unfortunately, I've had a similar experience to a number of other Dave's Gardeners. I placed a small test order on May 8, 2019; all items were in stock and available for shipping. For the next two weeks, I periodically checked on the status of my order. EVERY time, the shipping date moved out 5-7 days. When I checked today, the shipping estimate is now May 27th. This means that it will likely be at least a month after I ordered that I can plant. Not only is this frustrating, but we are now entering some of the hottest weeks of the year in North Carolina and it is not a good time for bulbs to be sitting on a UPS truck all day. In addition, other online vendors that I have used regularly are now running their end-of-season sales... so if I had waited and ordered from them, I could have purchased more bulbs, faster. On the one hand, Michigan Bulb's always-moving shipping estimate is funny--at this point, I'd likely drop dead of shock if my bulbs actually ship... on the other, it's frustrating that I decided to trust my previous experience with them and ordered despite the poor reviews on Dave's Garden. I will not be ordering again.Company representative comment on March 17, 2010: On Mar 17, 2010 12:13 PM, Michigan Bulb responded with:
We appreciate you taking the time to post and we appreciate your feedback. Thank you for sharing your experience with us. We strive for 100% Customer Satisfaction. Happy Gardening!
Do yourself a favor and don't patronize this company. I have been gardening for decades and have hundreds of perennials, etc I tend. This company sells bad goods, doesn't grow and customer service number just has someone in India answering the phone and they do nothing, just answer the phone. They want your money but will never leave you alone for the rest of your life. You cannot opt out, calling or emailing gets you nowhere. So now out of money from dead plants and getting spam email all day, every day, all year forever. Nothing like having them remind you constantly of the dead stuff they mailed you and the money you wasted.
Placed order 4/4, no shipping status received. Called for status and finally received dead plant 4/19. No response to email sent with pictures. Called and was given the option of refund or store credit. Plant no longer available. Reordered a new product 4/26, checked on it 5/8 to find it was cancelled. No notification received. Contacted customer service and was told it was no longer in stock. Requested refund. They would refund the order, but since I used a "store credit" for the previous plant, they refused to refund the amount of the store credit. Now, I have to continue with this ridiculous waste of time just to get my money back. Escalating the call to a supervisor was of no use. These people know how to wear the customer down by repeating the same phrase. They are obviously well versed in dealing with unhappy customers. The other bulbs I received were shriveled up and only one out of 6 even showed signs of life. Total waste of time.
It took two weeks for Michigan Bulb to even ship the plant I ordered. They sent it by the slowest possible mail. They watered it and wrapped it tightly in plastic so it arrived so rotten that it fell apart in my hands - I couldn't even tell what kind of plant it was. I emailed them and got no reply. I sent a second email and got a copy-and-paste "we could give you a store credit." I wrote back telling them that 1) I did not want another plant four weeks late and 2) the credit they offered was less than than the amount they charged my credit card. They never responded. Terrible product and miserable customer service. Most importantly, their "No risk guarantee" (the reason I took a chance on them) is completely false. DO NOT PURCHASE ANYTHING FROM MICHIGAN BULB!
First, last, and only experience ordering from this company.
Maybe they need a vocabulary lesson?
“In stock” means you have it there, at your site.
“Available to ship” means it can be put in a box and mailed that day or the next.
On 4/18 I placed an order for:
Black Knight Butterfly Bush
Kaleidoscope Butterfly Bush
Congo French Lilac
French Hybrid Lilac Red
Per the confirmation email, everything was shipping on 4/24 except for one item that was shipping on 4/29
Three items are due to ship on 5/1 and the other on 4/29 because it is now on back order (even though it was in stock and available to ship when I placed my order the week before.)
Everything is now shipping on 5/2.
Ordered two Ebb Tide rose bushes since they finally had them "in stock." Per the customer service rep on the phone I could not add them to my previous order because I placed it online and paid via PayPal.
Today's shipping update: first order is shipping on 5/3 -- a day later than yesterday's estimate.
Now not shipping until 5/8.
roses shipping 5/6
the rest shipping 5/9
Canceled my orders. Three to five days to get my money refunded to my PayPal account, even though they took the money out as soon as I submitted the order.
I did try contacting customer service, first through their page on Face Book and a second time with a phone call to someone I'm pretty sure is not in Indiana. They were not able to give me any kind of real explanation as to the delays,although the person who answered me on Face Book (on 4/26) said they were placing a rush on the order, which (vocabulary again?) apparently means "We'll add another day or two to the estimated shipping date every day."
I have ordered from this company for years, with varying results. The latest order I placed with them is probably my last, due to the poor condition of the plants I received. I ordered on the 11th, but the plants did not ship til the 23rd, just in time for the holiday weekend, and the plants obviously sat in the heat til Tuesday the 29th when I finally received them, in all their dried out and yellow glory. I don't expect anything to survive, but regardless, I am done with Michigan Bulb.
VIRUS WARNING Ordered hostas from Michigan Bulb. Potted them up and gave good care as they leafed out. Two of nine showing HVX. I now have to decide whether to destroy them or the entire order - what a waste!
I placed my order on 3/29/18. I received part of it on 5/21/18. Our area has been warm enough for planting for weeks now, so I was annoyed at the lengthy shipping delay. I still have not received the rest of the order and hope I never will. One of the items I ordered was a Hummingbird Mint. It was completely black and withered. There is no way it got that bad during shipping. I was so angry that any company would send a plant of such poor quality. I sent them a picture and a request for a refund and a cancellation of the rest of my order. They replied that occasionally some things just slip thru the cracks, it can't be helped and said they would refund my money. It wastes my time to wait for plants that arrive dead or near death, plus no shipping is ever refunded of course. I should have read the reviews on here first. I will never order from them again no matter how tempting the plants look online. I also requested to be removed from their mailing list. I don't want any trees wasted on this junk.
Posted on May 22, 2014, updated May 12, 2018
Posted on October 15, 2012, updated May 22, 2014
Posted on May 7, 2012, updated October 15, 2012
Posted on April 1, 2012, updated May 7, 2012
Posted on September 27, 2011, updated April 1, 2012
Posted on May 17, 2011, updated September 27, 2011
Earlier in the spring, I saw an inexpensive \"deal\" from Michigan Bulb for red border lily bulbs. I decided to place the order, even though I had seen several negative reviews in Garden Watchdog. They arrived, looked fine, and I planted them. They are on the verge of blooming now, and I am pleased. I will order from Michigan Bulb again.On September 27th, 2011, RebeccaLynn added the following:
The Red Storm border lilies bloomed beautifully. Unfortunately, the rabbits munched on the leaves until only stalks were left, so on June 1st, I placed another order for Red Storm border lilies. Today, September 27th, the bulbs arrived. They are good sized and firm. I am pleased.On March 31st, 2012, RebeccaLynn added the following:
The Red Storm plants have emeged and are looking good. Even the ones that the rabbits ate have come back up.On May 7th, 2012, RebeccaLynn added the following:
My Red Storm border lilies from Michigan Bulb are in bloom! So pretty!On October 15th, 2012, RebeccaLynn added the following:
Last week I received my order consisting of about 2 dozen lily bulbs and 3 foxglove plants. The bulbs were medium sized and healthy, and the plants looked good also. Everything was well packed. Everything is planted now. All that is left to do is hope the squirrels don\'t dig up the bulbs and wait for spring 2013 to see the beauty. Another good experience with Michigan Bulb Company.On May 22nd, 2014, RebeccaLynn added the following:
The 3 bags of Hardy Lilies (item #09944) arrived today as scheduled. All 30 bulbs appear viable, but rather small. I will plant them this afternoon. I have always have good results with this company\'s lily bulbs. On May 12th, 2018, RebeccaLynn added the following:
I placed another order for Red Storm border lilies last week. My order arrived promptly, and the bulbs look fine. I already have a large number of Red Storms and wanted more! Company representative comment on May 18, 2011: On May 18, 2011 11:15 AM, Michigan Bulb responded with:
We really appreciate you posting your experience with our company and we look forward to your future orders. Happy Gardening!
I will not order from Michigan Bulb again! I have had two bad experiences with them. My first order I placed in early spring (mid-March in zone 6b), assuming that they would delay shipment until I was able to plant as do the other plant companies that I order from. Well, they did not. They shipped right away, which meant I had plants sitting for 3+ weeks before it was warm enough to put them out. I assumed that they just operated differently and that I would know for next time that they shipped right away. I ended up having to reorder some of the plants that I had ordered before, so when I placed the second order, I assumed that it too would ship immediately as the other one had done. I waited nearly three weeks before I received my order. Then when I got it one item was missing. It had apparently been left out by accident. I called and was told that it was out of stock and that they would give me a refund. Fine. But, then I received a promotional email for an item that was exactly what I had ordered but in a different color. I called back to see if I could get that one substituted instead. I was told that in actuality, the item that I had originally ordered was actually in stock and the one that I was calling about (that I had received the info on in the email) was not in stock. What!?! The previous representative told me it was out of stock. Why would she do that? So, I ask if I could have it shipped to me then since it was actually in stock. They told me no, that they weren't reshipping any items as it was after April 30. The date of this phone call was May 7. So, because they delayed shipping my order for nearly 3 weeks I can't get an item that they made a mistake on and left out. Does that make sense? I could go online and reorder it as a new order and they would send it to me, but they can't do me the courtesy of reshipping an item that they left out. In addition, the representatives that I spoke with and emailed during the three weeks when I was trying to figure out where my order was, were extremely unhelpful and none of them really gave me any information except to say that my order was in process and that they would send my order over to "the department." What does that even mean? None of them would give me an update or tell me why it was taking so long or any explanation for why one order would ship three weeks before I could plant anything or why I was waiting for three weeks to receive the second order. I feel that I got the run around in every instance and I will not order again. Hopefully some of the plants I received will actually grow. My interactions with their customer service representatives don't give me much hope for that. If not, I may be back to leave another review.
Oh, I now see all the neg comments for this company. Another to strike off my list.
Ordered around April 2, now it is 93 degrees outside. Have not received anything.
Yesterday I canceled 1 item. Today after finding out the temp on Monday, I called to cancel the entire order. They wouldn't let me - yesterday Ok to cancel and today No. What ?? Sounds like management got involved.
I told the girl not to mail or I would just mail back and have the fee taken off my credit card. What a mess !!
I ordered 3 rose bushes in the spring of 2018. cost me around 40$. The quality of the plants is very bad- as in very small plant, all three had black spots in the stem, which later died back. It would be incorrect of me to say, you get what you paid for as I paid similar amount and got much better quality plant from other nurseries.
So, the plant is now down to 2-3 inches with 3-4 leaves on it and I have been babying it. I have ordered roses online before and have over 40 rose plants. I won't be purchasing from Michigan bulb again.
On the plus side, the packaging was very nice. Although the plant the is down to the stub, it is still alive.
When I picked up the USPS box supposedly containing 3 tuberose bulbs, the package immediately felt light. When I opened the package, I didn't know whether to laugh or cry. It was empty. Michigan Bulb sent me some Michigan air.
To be fair, it wasn't entirely empty. It contained some packing bubbles and a brochure. But it was devoid of any plants. I called and had the shipment resent to me. Eventually I received bulbs that were 1/3 the size of tuberose bulbs I got from another online nursery.
I was lured into trying this company by their promotional discount. I got what I paid for. In addition to the tuberose, I ordered 3 types of lily bulbs, which were all smaller and less firm than the lily bulbs I got from Home Depot in a box of 5 for $10. One bulb was moldy.
Even if the quality of the plants were not an issue, I don't think I'll order from them again due to their tardiness. I live in Texas and summer comes early here. I placed my order for all the bulbs on 2/16.
Their reported delivery estimate was 02/26/18 - 05/18/18
By mid-March I asked their customer service when my order would be shipped. They said 2-3 weeks after the start of the delivery estimate. Hmm. Why didn't they just post a more accurate delivery estimate?
Actual date of shipment of the lily bulbs: 3/26
Actual delivery date of lily bulbs: 3/30
Date of shipment of my box of air, supposed to be tuberose: 4/2
Date of deliver of box of air: 4/7
Date of shipment of tuberose bulbs: 4/10
Date of delivery of tuberose bulbs: 4/17
By the time I received the lily bulbs from Michigan Bulb, my Home Depot lilies were already 6 inches above ground. Good thing I didn't wait for their tuberose delivery and got bulbs from another source. The silver lining from this experience is there won't be any disappointment if the plants end up not growing well. I already expect them not to do well! If I get a bloom here and there, it'll be like a bonus. If one of the plants actually lives, heaven knows I'll be propagating it myself and not needing Michigan Bulb ever again.
steph52285 Little Rock, AR (1 review) March 17, 2018
I’m a beginner gardener so I was a bit shocked and disappointed when a bag of little roots arrived from Michigan Bulb instead of growing plants. I didn’t believe that they would grow, but every single one did. Bleeding Hearts, Astilbes, and Hellebores. I’m so excited!!!
bkrell Shreveport, LA (6 reviews) February 8, 2018
I didn't discover this website until I had already placed, but not yet received, a couple of orders from Michigan Bulb. I was terrified that I'd get a pile of late, dead plants. To my surprise, everything arrived fine. My order consisted of daylilies, iris, and some assorted lilies. All grew, even though I didn't order them until June and get them in the ground until July. Now, 8 months later, I've probably ordered well over $1,000 (that's being conservative) in plants from them. So far, so good. I'm looking forward to the arrival of my spring plants. I will say this, I never take their prices at face value. I discovered that if I'm signed in and browse their site but then don't purchase, I inevitably receive an email for a 50% coupon link within the net day or two. I also have to cross shop with their sister sites, K Van Bourgondien and Breck's to find the best price on the same exact item. I can't fault them for being a business and trying to make money, even if it requires a little extra effort on my part to get the best price. The sale and discount policies remind me of a Kohl's or Belk, where if you have the magic coupon or link, you get a much better deal. And the absolute BEST part about them is the end of season sales are spectacular. If it's something you can still get in the ground or a pot and save for next year, they are awesome. I realize not everyone has a great experience with them. But they seem to work well for my needs. I've literally rebuilt my beds and gardens with their (and their sister companys') products.
Sirensong18 Lyndon Station, WI (1 review) December 31, 2017
I've been buying MI Bulb items for my garden for the last 3 or 4 years now. I've ordered flower bulbs, bare root plants, fruit trees, and purely ornamental things like Hostas. Overall I have had a very positive experience with this company.
Many of the previous reviews complain about the product packaging. I've never had problems with their packaging - things are generally wrapped in cardboard with a plastic sleeve to protect items during transit.
Products ordered from this company are shipped in dormancy, usually in a bulb or bare-root form. They may even look dead when they arrive, but it's just because they are dormant. Once planted, most everything does beautifully. It may take several years for the plants to get big and pretty like in the ad pictures, but that's just how life works!
I have had a few things die or fail to produce over the years, and MI Bulb has always been great about issuing a replacement item or refund certificate to use on something else.
Generally very friendly customer service via email and text chat. They also have great promos for their email subscribers, which often feature a $ off or % off purchase, plus sometimes even a free plant with order!
Overall, I do recommend them for all your perennial plant needs. I intend to keep shopping with them for years to come!
hapihart Perkinston, MS (1 review) August 11, 2017
Absolutely terrible company. Run by people who really don't have a clue about different types of plants. I ordered succulents, the condition they arrived in was terrible. Twice! When I complained about the first order, I received a 2nd order which was every bit as bad as the first.
My main complaints with Michigan Bulb is
1. Poor packaging. The poor little plants were strangled in plastic and all dumped in a big box so they could bounce around throughout their trip.
2. The people who work there obviously don't have a clue on how to handle succulents. A lot of the plants were so wet it would have been unlikely they would have survived even if they had been well packaged.
3. A lot of their plants, in fact most of them, were not what was described on the website. Much small, skinnier, not healthy. Just not anything I would have ordered had I had a clue as to what I was getting.
I did get a replacement certificate, but I've been reluctant to use it. It can't be used online so it means I have to call to order. And with some of the other experiences I have read here, I'm not sure I'll bother.
I just received my order from michigan bulb yesterday. I was nervous after some of the bad reviews, but pleasantly surprised with the plants. I already knew everything would be small. If it's cheap it's going to be small and to expect otherwise is just silly. I ordered a tangerine tree, 2 service berries, a blue passion flower, and a cinnamon fern. Everything was extremely well packaged. Out of the 7 companies i ordered from this year, they had the best packaging. The tangerine and passion flowers were only about 8 inches each but very full and healthy. I wish the service berries had a few more buds but they still look very good. The fern is just a root ball so we'll see how that comes up. My only real complaints are how long my order took to get here, and the way they bait and switch prices. Right after I placed my order they sent me an email with a coupon for free shipping on my next order. When I followed the link it took me back to their site but everything was priced a buck or 2 more than it was on my first visit. I opened the site in a new tab to double check and sure enough the prices were different. I would still order from them again, just have to be aware they play with prices.
Posted on May 20, 2017, updated May 27, 2017
Posted on April 1, 2016, updated May 20, 2017
The ONLY problem I have with Michigan Bulb is the same problem I have with Spring Hill Nursery and Breck\\\'s. They ship too early for my zone (5). I think that problem lies with their owner (distributor?) Gardens Alive. So, I don\\\'t hold those 3 companies responsible for that.
I ordered around $200+ worth of plants and bulbs from all 3 this year. I had a really good experience last year with Spring Hill sending me my order packed really well and in great condition. So, I figured I would give Michigan Bulb and Breck\\\'s a shot. The orders arrived packed well and growing. I have 2 4-tier mini greenhouses in my house that I recently bought for growing seedlings. Looks like they will get a lot of use while I baby-sit these plants for 3-4 weeks until it is safe to plant them outside.
I got shorted 1 Yarrow in my Michigan Bulb order. I called customer service and was treated very well. I talked to a very nice C/S Rep and she is sending me 3 Yarrow plants to replace the one they didn\\\'t ship! So, they may have had issues in the past - according to a lot of these reviews. But, it seems like they fixed the issues or I have been very lucky! On May 20th, 2017, axess2016 changed the rating from positive to neutral and added the following:
May 20, 2017. Changed my rating to Neutral because it seems that either Michigan Bulb are back to their old tricks again or my luck ran out.
I placed a $40 order with them on April 1st and I only got 1 thing sent to me out of my whole order with the rest sitting in a holding pattern. They didn\'t do this to me last year. So, I\'m getting nervous. I contacted them through their chat and I was lied to about my plants being labeled and put in rotation for shipping in the next couple days. That was well 6 days ago and nothing. No order. No email. Nothing at all. So, I\'m starting to get worried about this order.
The one thing I DID receive was a Japanese Wisteria that arrived as a 10 inch long stock with barely a root system connected to it. I soaked it in water for the time it said (an hour or so) before I planted it. I put good compost-mix soil around it and mulched around it after a good watering-in. Keeping my fingers crossed. 2 weeks later, it still looks like a dead stick.
In last year\'s order, I had gotten a free Oak Leaf Hydrangea from them as a special offer for my order. It popped out a couple leaves once. They died and it never came back. It was free. So, I don\'t think I have a claim on it. But, it\'s been well over a year now. So, I wouldn\'t get any replacement even if I mentioned it.
I think I have learned my lesson about these people. I will stick with local nurseries and mail order I can trust: GH Wild, Select Seeds, American Meadows, etc. They deliver decent looking plants at least - and not dead looking sticks claiming they are plants.
If nothing ships by Memorial Day, I will be calling them and canceling the rest of my order for a refund. I am not going to play the game with them that so many others have sadly had to. If they never refund me - or give me the runaround they are famous for. I will consider it a costly lesson. But, it won\'t be a lesson I will forget.On May 27th, 2017, axess2016 changed the rating from neutral to negative and added the following:
7 days have passed since my last update and I haven't received a single update on my order. I have been waiting nearly 2 months now for this order. The Wisteria TWIG that they sent me has done absolutely nothing. It's just sitting there looking pathetic in it's well-planted and well mulched spot. I found a person in the next town over from me who has a wisteria that is absolutely HUGE! I asked her if I could take some cuttings as I saw it was trying to send branches on top of the pavement across her driveway. She was very friendly and let me take a lot of cuttings. I am attempting to root them after watching many videos on how to do so. We shall see if I am successful. I KNOW now that Wisterias do very well up here. So, there is no excuse for the TWIG that Michigan Bulb sent me not even having so much as a sprout.
On Tuesday (the day after Memorial Day), I will contact them and cancel my order if it hasn't been shipped by that time. I was deliberately LIED TO by whoever I did the chat with and that is NO WAY to treat your paying customers. I'm finally tired of this company. I will stay far away from "GardensAlive" companies in the future. Lesson fully learned now. I'm disgusted.
I have ordered twice from this firm. The first time I ordered. Of the roses I ordered, three of the five promptly died. Before their passing a second order arrived. The flowers, many of which arrived as root buds and none were advertised as such, arrived. The box was packed terribly. There was inadequate airbag cushion inside and it looked like the contents had been spun around a dryer for a day. There were no specific planting directions for the plants which arrived. Several of the roots were broken and three of the six live plants were near death. Their leaves looked like month old lettuce. Very disappointed. I will not order from them again.
Annakari Campbell, OH (Zone 5b) (3 reviews) May 10, 2017
I have started ordering from this company, and have my first review ready. Overall, this is not the worst experience I have had, and customer service was awesome at helping me out. This year I have spent quite a bit of money, so I would have been absolutely furious if customer service had been bad.
To the company, thank you for improving on your customer service as compared to other reviews I have found here and elsewhere.
As for improvements: This company has poor instructions for planting and has actually mixed up a few planting requirements. For example, you really shouldn't plant hostas or clematis in the fall.
Your plants are smaller, and sometimes weaker than would be expected for immediate outside planting. You should encourage and recommend for best results they are greenhoused for a few weeks in potting soil and appropriate lighting. If I was running a greenhouse and not just doing a ton of yards this summer, I would have been absolutely in love with everything you sent. Your sedum and coral bells did amazing when they were greenhoused first.
However, this is not a negative review, your customer service rep was amazing and happy to help me get the plants replaced. This makes up for everything, especially when you consider how much I have had to buy to get all of this done.
In the future, I WILL purchase from here. So far, I have no problems getting items replaced and have been absolutely amazed by the bulbs. The other plants need to get bigger.
I do not recommend this company for new gardeners, unless you are buying bulbs. New gardeners are expecting to see actual plants, not starters. Additionally, the plants need attention to survive. IF you are a new gardener, I recommend sticking to the local nurseries until you start moving and dividing plants successfully.
This place has always been hit or miss for me for decades. I've ordered from them since I was a kid but half the time the plants die and mostly fail to live up to the hype of the advertising. Their prices are fair and they do have a reasonable amount of unique and interesting items- but they seem to have a habit of misrepresenting some plants and don't give any information on growing them.
Sometimes they're perfect wonderful plants that grow true and beautifully, sometimes... they arrive dead....
In all I will still order from them when something they offer strikes my fancy, but I don't have great expectations. Their prices are reasonable enough that if it's a fail it's not an epic fail.
I had a very bad experience ordering Thuja Green Giant Arborvitae trees from Michigan Bulb. They are described in the catalog & online as being 18 to 24" in height. In reality, of the nine trees I ordered, a couple were about 8 or 9", and the rest were between 3 and 5 inches tall. All but the largest two had tiny, poorly developed root systems. Not only were they much smaller than promised, but they arrived completely dried out and brittle. These bareroot trees were only packed in a little straw, which probably allowed them to get even more dried out in shipping, but they were so dry that they were probably dessicated when they shipped out.
On top of all the problems with the trees, Michigan Bulb did not post my review describing the problems above. At the time of me writing this post, the trees have a 4 & 1/2 star rating, with reviews from 2013 describing sizeable, potted trees, which is very misleading because that is not what they are selling in 2017 at all. I was extremely disappointed with the dishonesty and carelessness of the company, and I would never purchase from them again.
Posted on April 14, 2017, updated May 3, 2017
Posted on November 9, 2016, updated April 14, 2017
I ordered from Michigan Bulb only because I had a half price coupon code, and they had some perennials I needed that weren\\\'t available locally.
I placed an order late August. I amended the order about a week later, and customer service was very helpful.
Estimated shipping date was pushed back three times. When the first (partial) shipment went out, it took ten days to arrive. I\\\'ve had stuff sent to me from overseas that took less than ten days.
The packaging wa ridiculous... each potted plant was shrink wrapped, boxed, and re-shrink wrapped. A few of the plants were slimy and disintegrating, but the roots seemed okay.
The rest of my order arrived in November, and was not what I ordered. Seems they didn\\\'t actually have what I ordered 10 weeks earlier in stock anymore, and thought it was okay to substitute without notifying or refunding me.On April 14th, 2017, Bigfeet changed the rating from neutral to negative and added the following:
Update to original comments.
Several of the plants from original order (hardy to my zone) didn\'t make it through the mild winter. From several emails with the company (I wanted responses in writing), they gave me a replacement certificate and assured me that all their plants are 100% guaranteed forever and issued a certificate for replacement or refund. I was also assured that replacement plants would be shipped free, since I already paid shipping.
This is not a process that can be accomplished online. I called Michigan Bulb (customer service does not sound to be in the US?) to complete a replacement order. I used a 50% coupon code, because that is the price I originally paid, and the certificate reflected such. The agent first claimed that my certificate was NOT issued by MB, and later claimed they could not honor free reshipping. After much arguing, he conferred with a manager and finally agreed to FREE replacement. That\'s 30 minutes of my life I\'ll never get back.
Too damn much work and exasperation. In the future, I\'ll happily pay full price elsewhere rather than deal with MB\'s poor quality plants and service.On May 3rd, 2017, Bigfeet added the following:
Grrrrr! Half of the bareroot replacement plants I received arrived completely desiccated. They literally crumbled when I removed them from packaging. Furthermore, they arrived not only after customer service promised delivery date, but also later than TWO revised (later) delivery dates.
Bad product. Bad customer service. Substitutions with unwanted products. Bad delivery.
I am over 50, and MB ranks among the top three worst businesses I have ever dealt with in my entire adult life.
Ordered two plants (rose of sharon and some ornamental grass) paid $ 25,00. What I received were two sticks about 2" wrapped in plastic.
I guess you get what you pay for. Ordered from many mail order companies before, this one is the worst.
NEVER..... EVER again ! !
fillies1 Denver City, TX (1 review) April 13, 2017
I had ordered astilbe from this company through zulily.com that did not make it the next year. Zulily was unwilling to work with me for any type of reimbursement. I learned quickly not to use them for plants, but when I contacted the company direct they did replace the astilbe without hesitation. Overall good experience with customer service even though my initial plants did not make it the following year.
Received wrong shipment
Website tracking info link did not work
Waiting on correct items to ship
ncbill West Jefferson, NC (11 reviews) November 22, 2016
Posted on June 14, 2015, updated November 22, 2016
My overall rating for Michigan Bulb is a qualified positive.
I am always apprehensive about doing business with Gardens Alive! affiliates. Service and product from all the companies clustered under that \"umbrella\" seems hit-and-miss.
I had a lot of planting to do this year, and I grudgingly decided to order from Michigan Bulb again, despite writing them off a couple years ago when I had a hassle trying (ultimately unsuccessfully) to get a replacement or credit for a shipment of rotten, mushy lily bulbs). Some of the prices this season were tempting, and they had lots of plants I wanted to add to my gardens.
I placed an order May 1. Shipping was respectably quick--received the order on May 11. The plants and bulbs were generally respectable/acceptable enough that I ordered a few more times. Packing, as I experienced in the past, is just OK. All of the packages we received could have been packed better. One or two more \"air bubbles\" in each box would have held the plants more securely and kept things from shifting/shaking/sliding around inside their boxes.
Product has been hit-and-miss. Some of the plants (Hosta) were nice and healthy. Some of the more tender ones (violets, primroses, sedum, hollyhocks, etc) didn\'t arrive in great condition--some were partially rotten and some were completely rotten. In general, vines, trees and shrubs arrived very, very dry (and tiny) and I am not sure those will survive. A sedum collection was very skimpy...5 tiny sprigs, although it does appear that all will live. Bare-root items all seemed healthy with no problems. Lily bulbs were consistently nice size and healthy. A couple of the primroses we ordered have actually bloomed, but did not bloom true to the promised colors...they are the common colors I can buy anywhere for less money. Rose bushes drop-shipped from a grower in California arrived quickly, were very healthy and were a great value.
I have nursed some of the plants back to health, and the ones that were beyond saving, have been, or are being replaced or credited, so far with no hassle.
Overall, I am pleased. Some of the plants/bulbs I received are nicer and healthier than expected. The plants and bulbs in general have been healthy and the customer service has been fine. Three of five orders remain incomplete--still awaiting shipment for items ordered over a month ago, but order updates have been timely.
Again, you do get what you pay for. I shopped around and believe I got some really good deals from Michigan Bulb this year. I will shop with them again.
On November 22nd, 2016, ncbill changed the rating from positive to negative and added the following:
Many of my plants from previous orders did not survive into the next season.
I placed an order this fall, during their clearance. I called to make sure the order would be filled. The representative I spoke with confirmed availability of everything I ordered. Nearly two weeks later, the order was cancelled without notice or explanation.
LowcarbNY Clifton Park, NY (1 review) November 18, 2016
2 years in a row they disappointing me.
They don't ship on time.
They don't ship the full order
They string me along for months and then cancel the order.
This year I ordered 8/29
Was supposed to ship mid September.
Finally got a partial shipment 11/16
11/18 they canceled the balance of my order, didn't even send me an e-mail to say that they were canceling the order. I had to find that on their web site.
If they were honest with me I could have gotten the canceled items from another source. Now it is too late in the season. Another planting season lost.
1. Constant email harassment with discount offers
2. We planned on first shipping date told us and it has been put off three times thus far.
3. This source more expensive than others who specialize in quality organic plants
4. We reserve judgement on product until we finally get and grow them.
5. Absolutely the worse seed/plant site we've been to and we have used many over 30 years of planting in an organic, sanctuary as well as our own garden needs.
In early summer 2015 I bought a home with a severely neglected garden. After weeding, tilling and adding 3" of landscapers gold and sod, I began planting the borders in September/October of 2015.
I ordered roughly $350 worth of plants including: bulbs, a lilac, a "shamrock" rose, grasses, and bareroot ferns, hostas, plume astilbe, and bleeding hearts. I also took advantage of a free + shipping promo for a oakleaf hydrangea. Michigan bulb allowed me to purchase the most for my money.
I am actually content with the results now that it's summer 2016. All the hostas and bleeding hearts emerged and are thriving. The bulbs, mostly daffodils, tulips, crocus, and hyacinths bloomed nicely.
The shrubs arrived bareroot, and as others have commented, very tiny. These would likely be sold as 4" pots in a nursery. They all survived winter and are flourishing. Don't be fooled by the shamrock, or St. Patrick rose. It's actually a WEKamanda rose, and its more yellow than chartreuse or green. That said, the rose is thriving. By July it's already grown to 3 feet with a few canes and several blooms. Still, I'd recommend getting your shrubs locally. You'll get a more mature plant for probably double or triple the price, but you won't have to wait 3 years for the plant to mature.
The ferns were veeeery slow to emerge. They only began putting up fiddleheads in June 2016. Roughly 9 months after planting, and some never emerged.
My only disappointments are the ferns and plume astilbe that never emerged. I contacted Michigan Bulb to see about a replacement for both. They said that since neither is currently in their catalog, they would issue me a voucher. I got $33 and that's probably more than the value of the original plants.
My advice for success: plant as soon as you get the plants in the mail, soak them in water, plant in fall, mix in good quality soil, and let nature take its course.
Background: more than a decade ago I ordered about 30-40 ferns from Michigan bulb. When they arrived they looked small and dried out. I called with concern and was brushed off and told they were fine. I planted them exactly as directed, but only three ever came up. I called back and was told to wait until the following spring. I waited. Only the same three came up. I called many times and left messages but never received a return call. I decided never to order from the company again.
Present (2016): In spring 2015 I decided to give the company another chance. I ordered a mix of things from them including 4 azaleas, a hosta, a fern, freesia bulbs, coneflowers, a blue daisy, bleeding heart, blazing star, evening primrose, etc. The "azaleas" were laughably tiny (I could, and should, have bought two healthy full-grown versions locally for the same price as the four twigs). I was surprised and disappointed, and my husband was none too happy, but we planted everything carefully as directed. Out of this entire order, after more than a year, we have 4 teeny tiny fragile twigs (6" tall with one stalk and two leaves) that call themselves azaleas, and an anemic hint of a hosta. The blue fringe daisy was first delayed, then supposedly shipped, then out of stock -- and never refunded. My calls were not returned. NOTHING else from this company ever sprouted. NOTHING. Every single thing I bought from our local garden stores and our big box stores grew (even clearance items in poor condition). The only thing that has grown from this company is email: 306 since my order a year ago. BUYER BEWARE.
Cearbhaill Russell, KY (Zone 6b) (17 reviews) May 11, 2016
Many years ago as a novice gardener I ordered from Michigan Bulb and was disappointed in the size and quality of the plants I received. Upon reading reviews I found that I was not alone. But somehow, every few years or so I find something I must have and Michigan Bulb is the only place I can find it in stock or cheaply enough to buy in quantity. I forget the past, think "How bad can it be?" and order from them again.
Sadly, I did it again this year.
A big gripe is that they take forever to ship- an order placed the first week of April only just arrived May 10. The order was split into so many shipments- this in combination with the amount of spam they email you is annoying. You have to check every single one of the emails for shipping info, but it seems to never come.
God forbid you do try to use an offer from an email- it raises the purchase price of the plants! I had a full shopping cart, applied a discount code, and the total price actually went up. I had to disable cookies, clear my cache, and sneak up the the website sideways from my browser history to get back to the lower prices I had found initially.
And then the plants.
My Astilbe looked like flotsam that I find in the bottom of my compost pile. As I unpacked my tiny sad little wads of dried up roots I was mentally composing my review thinking of phrases like "retarded monkeys could grow, pack, and ship better looking plants." But then I realized that such phrasing, besides being politically incorrect, was an insult to retarded monkeys everywhere.
Things are just so tiny and sad looking. Poorly grown, rootbound, hanging onto life by a thread type plants. My Josee lilac was mere stubs- clearly they snipped off all of MY foliage to root for other unsuspecting fools. And my creeping phlox! Oh my God- these "plants" were mere snippets of of a bit of yellowed foliage. I toss better looking things in the compost pile when cleaning out beds. Simply horrible shape.
I must say, however, that I haven't lost anything that I purchased from them this year BUT I feel as if that speaks more to my abilities at rescuing plants that it does to anything done on their end.
I order many, many plants each year from many, many vendors and Michigan Bulb is repeatedly the worst of the lot.
Why do I keep doing this?
I really think I have learned my lesson this year.
If you enjoy the challenge of resuscitating plants that need life support, go for it. You'll get your money's worth in that regard. But if you want to receive healthy, vibrant, saleable sized plants do yourself a favor and avoid this family of vendors as everything you receive will be tiny and of very poor quality. Things will take at least one full season to recover and grow enough to look decent.
The one small silver lining in my having now finally received the last of my items is that now I can consign Michigan Bulb to the spam folder once and for all and never have to see another one of their misleading and innumerable emails ever again.
They market solely to novice, unsuspecting gardeners, and those like me who are thick headed and never seem to learn.
I have been a customer of Michigan Bulb, Dutch Bulb, & spring hill nursery which are all the same company for over 20 years. I moved to a new house & purchased a few plants from them. A few of them arrived dead & they had to replace. They kicked me out of their customer base & won't allow me to buy any more of their products stating that our products don't work for you. They clearly blame their POOR quality plants on their customers. It could NEVER be their fault. Please save your money & buy elsewhere. Do NOT buy from them. They will take your money, blame you for their poor quality work, & then kick you out of the their service. I am also filing a complaint with the BBB & the State Attorney General's Office
Posted on October 19, 2015, updated April 21, 2016
Posted on October 15, 2015, updated October 19, 2015
Hopefully I\\\'m not putting the cart before the horse as I haven\\\'t received my order yet but I thought the process up to now deserved a review. I actually came across this site by searching for reviews for Michigan Bulb.
I placed 4 orders from 4 different online nurseries, Michigan Bulb being the first, on the same day a couple weeks back. This was the first time I have ordered plants online. I received 2 of the 4 within 3-5 days of ordering. The third and largest order took a bit longer but it was much larger than the others and it arrived when I expected it to. The only one I\\\'m waiting on is the Michigan Bulb order.
I placed a small order with them a couple weeks ago. They had a sale going on, which from going back to the site frequently to check on my order seems to happen a lot, so the price was right. Unlike the other sites I ordered from, none of the plants I got had much of a description or any planting suggestions. Thinking back, Im not sure if Im getting actual plants or bare roots.
A few days had passed since I placed the order and I had either received or was about to receive 2 of the orders so I got onto Michigan\\\'s site to check the status which listed my order as not shipped and a delivery estimate of 10/13 to another date I forget. I checked the site again on the 13th, the first potential day of delivery, and found it still read not shipped and the delivery estimate was gone. I emailed the service department that was listed in my order confirmation but hadn\\\'t received a response 6 hours + later so I called customer service and quickly got a representative. He assured me that my order was slated to be shipped that day. About an hour after speaking with him I got an email from another rep telling me my order would ship in 3 to 5 business days and to expect another 5 to 7 for delivery. I responded telling them what the rep I spoke with had told me and about an hour after that, 10 p.m., I got a shipping confirmation. Checking the tracking on the FedEx website showed the order had shipped over 12 hours prior. Not sure how that info wasn\\\'t available to the reps I dealt with.
I should have my plants today or tomorrow and I\\\'ll update then.
On October 19th, 2015, Shaken added the following:
I received my order on 10/16. All told it took about 2 weeks to receive. While the outside of the packaging looked good and intact, the inside left a bit to be desired. There were 7 bags with bare roots in them, one long cardboard tube with a small Clematis in a pot, and a bunch of catalogs for MB and Breck\'s at least. The tube the Clematis was in wasn\'t very supportive and a lot of the soil from the pot was now in the shipping box though the plant was in good shape, maybe a little over watered for the trip. All of the bare roots were in transparent plastic bags with a handful of potting soil. They were all bone dry but looked in good shape. They were just laying in the rather large shipping box, nothing keeping them protected other than a few packing air bags.
Long story short. Though poor shipment tracking on their website, uninformed customer service, and poor packaging the plants/bare roots look good. Time will tell how they do in the ground.On April 21st, 2016, Shaken changed the rating from neutral to negative and added the following:
Of the 7 plants I ordered, only the Clematis and 1 of 4 Phlox have come up this spring. I contacted their customer service but they didn't have any replacements in stock so I took the refund offered. I guess you get what you pay for.
I ordered my bulbs from Michigan Bulb in early February. From early February to early April, there were 8 ship date changes. Every week they changed it a couple times. When I contacted them the first time, they used the weather excuse, even though my area had excellent weather and it was planting time. Lie
When I contacted them the second time, I got promises of the bulbs being rushed and shipped that day. Lie.
So I opened a Paypal dispute as I had paid with my Paypal debit card and got a customer service rep that promised a refund when the item shipped AND that the refund would come in the guise of a check in 3-4 weeks. 3-4 WEEKS???? A CHECK???? I paid you with a card and you can refund the money to that card just as anyone else does. You did not wait for 3-4 weeks for payment and neither should I!
So I have escalated the claim so that Paypal can deal with it. This company is horrible! I ordered bulbs from Holland and got them with free shipping, affordable price and already have them! I even got my bulbs from other companies in good time.
This company is horrid. The customer service is bad and the "no hassle" return is even worse! I will never buy from them and will let others know what I had to go through.
nhra_20 Janesville, WI (Zone 5a) (5 reviews) March 25, 2016
I ordered 2 different strains of lilies, for a total order of 6 bulbs. They came packaged fairly well in my opinion. There was one scale broken off the bulb, no big deal. They were firm and had decent roots. First time with mail order bulbs. Ordered from a few other companies as well this year. Planted bulbs today. Will update in a whole on the bulbs whether they produce stems and blooms this year.
Placed my order 3/9/16 and received my full order on 3/21/16. After reading a lot of the feedback about this company, I was a little skeptical ordering from them, but I'm glad I took the chance. i ordered azaleas, hostas, geraniums, lilac and a crepe myrtle tree. The items were packaged well and the roots look very thick and plentiful. Although the azaleas and myrtle tree were small (about 5-8"), they had leaves growing on them and appear healthy. Hopefully they will "take"!