I am a sucker for top notch customer service. Not what it used to be. Very condescending people. I canceled my order
Nanthawat Portland, OR (Zone 8b) (1 review) July 30, 2019
I purchased Oxalis palmifrons and Oxalis versicolor from them, they sent me empty husks and rotten bulb, I tried contacting them, showed them pictures of the bulbs they sent me...first she said that those weren't the bulbs they sent and they don't recognize it (even though it literally came from them) and they accused me of fabricating the situation and called me a con artist.
This company sells bulbs on Ebay. Dealing with the business owner over a problem order was not a pleasant experience as she was nasty and miserly. I will not detail the specific circumstances, but its safe to say that if you have a problem order, you might be S.O.L.
I had no problem with the packing or the product, its the customer service.
Alexander_R Santa Clarita, CA (Zone 9b) (6 reviews) September 19, 2014
This was my first time ordering from this company, and I am very impressed. My order was nearly $200 for 9 different varieties, all very difficult to find, and I received everything I originally wanted without any problems. Diana the owner even added in a few extras for free. I have only grown the Tecophilaea cyanocrocus before, and based off of that, I can say these bulbs are blooming sized.
Patty57 Wake Forest, NC (Zone 7b) (27 reviews) September 13, 2014
This was my first order from Telos Rare Bulbs. Was pleasantly pleased with them. I like their website, communication was great, packaging of plants, wonderful and the plants themselves were very healthy. Would order again!
jbreuner Orinda, CA (Zone 9b) (2 reviews) February 20, 2012
I've ordered twice from Telos and have been very pleased with both orders. My bulbs arrived on time and in very good order, and always with some extra bulbs thrown in for good measure. Excellent quality and value, and everything I put in the ground has come up beautifully. They sell a wide variety of bulbs from all over, not just the run-of-the-mill varieties you'll find in the retail nurseries. Definitely recommended!
Ispahan Chicago, IL (Zone 6a) (55 reviews) November 21, 2011
Posted on September 4, 2005, updated November 21, 2011
I placed my first order with this company in July of 2005 and was delighted to find that the owner was exceptionally communicative and helpful. The bulbs received were of exceptional quality. I just placed another order with her; I can't wait to receive my new goodies! :-) On November 21st, 2011, Ispahan added the following:
I placed two more orders with Telos this fall and was please to find their quality and customer service is still impeccable. My new bulbs are thriving! We are so lucky to have this company around to propagate and sell rare geophytes that are often available nowhere else.
psychloman Brooklyn, NY (Zone 7a) (50 reviews) September 11, 2011
My first order from Telos;five different Lycoris and one Chlidanthus.I can highly recommend this nursery,the bulbs arrived in great shape and some had massive root systems.Had I known the length of the root systems I would have bought deeper pots.Can't wait to order again.
PamelaQ Navarre, FL (Zone 8b) (22 reviews) February 11, 2010
I just received my bulbs with healthy green leaves on them. They look very nice and arrived in a very timely manner. All in all, this was a very nice shopping experience!
I just received my second order from Telos. My first order was several years ago and all of those bulbs are still alive and some are even flowering now.
There was a bit of a mixup with my second order and, long story short, I am 100% satisfied with the way the situation was resolved.
I'm not a bulb specialist but I do know that Telos' selection is unique and the plants show up quickly and in fantastic condition. I will definitely be back for more.
Potential new customers should order with confidence.
I received an order from Telos last year, and currently have an order in with them for shipment this year.
They offer a lot of quite hard to obtain material, and that which I received, as far as I can tell, was correctly identified. Shipping is very seasonal, depending on the dormancy cycle of the bulbs, and is therefore not usually instant like you might expect from other larger scale retailers, and the ordering process is a little bit complex, but I did receive almost immediate confirmation of my order.
Many of the bulbs that I got were small. Some of the species are just naturally small growers, and some of the bulbs were just small - though they did tend to send extra bulbs if they were small, and I can't really complain when it's such a rare species to begin with. All the bulbs I received were viable and broke dormancy when their season came around.
I'm pleased with my experiences with Telos and will definitely be ordering again - they offer very rare material at a very fair price, and the quality is good. The bulbs are not always the biggest, but given the species offered, I don't consider this a problem.
I placed a large order with telos and am very happy - some of the bulbs are a bit smaller, but you get extras. the majority of the bulbs are fat and firm - for sure a retailer to keep in mind when thinking about bulbs.
Tropicanna Clemmons, NC (Zone 7b) (12 reviews) November 8, 2007
Telos has a great selection of rare bulbs at a good price. Just received my first order from them, it shipped quickly, and included some extras. Will surely order from them again and recommend them to anyone interested in the unusual.
kudzu9 Seattle area, WA (Zone 8b) (7 reviews) October 4, 2007
This site has an amazing variety of unusual bulbs, and has photos of most of the plants. The prices seem quite reasonable for such exotic stuff, and I ordered over $100 worth of bulbs since I felt comfortable based on the positive reviews in GardenWatchdog. I received the shipment when promised (a lot of the bulbs are for fall delivery), and I received almost everything I ordered (2 bulbs were out of stock, and a refund check was included to reimburse me for these). The bulbs were all clearly packaged and there were planting instructions or extra information provided for many of them. All of the bulbs looked healthy, and Telos even included some extra bulbs in the shipment. I'll definitely be ordering again.
vossner Richmond, TX (Zone 9a) (114 reviews) September 22, 2007
I am impressed w/ the bulb selection and think the prices are reasonable. Shipment was prompt and communications efficient.
cowboy cairo, GA (Zone 8b) (11 reviews) December 28, 2006
i ordered 12/20/06, they came 12/26/06. 2 each of 2 bulbs, fine quality, planted, and ready to do their thing.
* * * * * (5 star)On December 28th, 2006, cowboy added the following:
sorry, WRONG company, telos hasn't responded since 12/18/06 about availability????????????
Strever Hiouchi, CA (Zone 8b) (9 reviews) December 22, 2006
very good selection of rare bulbs & plants, with quick efficient delivery.
nice size also
mamajack Fate, TX (Zone 8a) (17 reviews) November 28, 2006
the bulbs were sale priced but still very small for the money. they sent one extra bulb of one of the varieties.
dmj1218 west Houston, TX (Zone 9a) (23 reviews) November 4, 2006
I recently recieved an order from this company; which I put in at the very tail-end of their shipping season. This is an outstanding bulb company--excellent quality and included many extras. The bulbs were all large and expertly shipped. This is probably the best company that I have ever ordered bulbs from and wished I had put in a larger order. They will definitely get repeat business from me next year!On December 9th, 2006, dmj1218 added the following:
I recently received a second order from this company and am even more pleased with the product and service. If you are a serious bulb collector, this is the best nursery for hard to find species. One should be aware that there are variations in size among different members of the same genus--for instance Lycoris and Crinum; not all species of Lycoris and Crinum have the same size bulbs even at maturity. There are natural variations within a genus and if one is aware of these natural variations--then what you get is quality form this company. I will add bulbs to my collection every year from Telos Rare Bulbs. And the extra bulbs are greatly appreciated and above and beyond the norm.
dave12122 East Haddam, CT (76 reviews) October 19, 2005
I ordered only three different types of bulbs, but they were expertly packed and appear very healthy. Telos included 2 free bulbs so that I got 6 of one variety instead of 4! I would definitely order from them again!.
nevadagdn Sparks, NV (Zone 7a) (118 reviews) September 2, 2005
Communication with this company was excellent. I received order confirmation emails, and when both of my selections proved unavailable, the owner sent me an email with a list of what was available from my substitution list. Although I received substitutions, they are bulbs I also craved, and they are just beautiful. The Lilium parryi are so gorgeous I almost hate to put them in the ground because I just want to look at the bulbs!
Great bulbs! A few were much larger than I expected, and they even threw in a couple of extras. Everything arrived right on time with their shipping dates. The catalog gave an honest description of what I received. I couldn't be happier with my purchase.
I have purchaed bulb, plants from this nursery for several years and their plant material is in excellent condition upon receipt. They are very help in providing plant culture information and any question asked. Prices are reasonable and you get what is described in catalog.