P.O. Box 1187
Gulf Breeze, Florida 32562 (United States)
NotesSanta Rosa Gardens is a family owned and operated business. Our love for plants shows in our quality and customer service. We stand behind every sale with a 100% satisfaction guarantee.
If you have any questions or concerns about your plants, please donít hesitate to contact us at our Toll Free number:
posted on May 1, 2008
Displaying the 50 most recent reviews
On May 7, 2021, LucasCatChow (28 reviews) from Tulsa, OK
Posted on June 1, 2020, updated May 7, 2021 Posted on May 7, 2010, updated June 1, 2020 Posted on April 24, 2010, updated May 7, 2010 Posted on June 16, 2007, updated April 24, 2010 I ordered 3 Duranta Erecta 'Cuban Gold' from them in February 2007. Since those plants are not winter hardy here I was hoping that they would be delivered when I asked for them and not earlier. They were delivered exactly on time. All 3 were mature nicely grown plants, not plugs stuck in a larger pot. The foliage was enclosed in nets and not so much as a leaf was out of place . I've never had plants arrive in such absolutely impeccable condition. I will order from them again.
On April 24th, 2010, LucasCatChow changed the rating from positive to neutral and added the following: I've been ordering from them every year for about 3 or 4 years. I always order Duranta Erecta Cuban Gold as it's not available here. This year I was surprised to see that instead of their usual nice 4 inch pots containing fully rooted plants I received plugs stuck into empty peat pots. Thank goodness I was home when they arrived and was able to immediately plant them on into a potting mixture as plugs pulled from their containers with roots exposed wouldn't have lasted very long. I had ordered 3 plants and they sent me 6 plugs, so I placed two plugs per my own 4 inch pots so didn't feel cheated exactly by the quantity they sent. I also received a Scaevola that looked a little rougher then usual, but I trimmed it back and repotted it and it seems to be doing fine as of a few days later. I don't know what happened this year. Perhaps the unusually cold winter weather affected their crop. A note about why non-containerized plugs were being sent would have been nice at the very least. I'm hoping this was just an off year for them.
On May 7th, 2010, LucasCatChow changed the rating from neutral to positive and added the following: All companies should have this type of customer service. Apparently they are attentive to anything other then a positive rating on Dave's, as shortly after my neutral rating they e-mailed me offering to help me in any way they could. I re-stated my complaint about receiving plugs but telling them that in the end I was pretty sure things would work out. Just acknowledging my disappointment this year was nice of them, but they went even further by shipping me 3 fully rooted 4 inch pots of Duranta Erecta Cuban Gold. I never asked for them and was pleasantly surprised when they arrived. You gotta love this company. Buy with confidence. I certainly will again.
On June 1st, 2020, LucasCatChow added the following: This has been a rough spring for more then one mail order company so taking that into account my shipment was also delayed longer then promised by about 2 weeks. However when I notified them by e-mail, they shipped my order out immediately. I ordered one of their 3 pack plugs and was happy with them. They had a nice root system, adequate foliage and were enclosed in a protective individually divided plastic pack. I potted them up and have every hope for success.
On May 7th, 2021, LucasCatChow added the following: I'll leave the rating a positive one, but it's really more of a neutral disappointment. A few years back they began changing the way they offer plants and last year it was down to ordering 3 packs of the same variety at the very least. This year they are offering only "subscription" plants. I don't quite understand what that entails, except that it means I can't buy individual plants any longer. Unless they go back to the way they were selling, they no longer are of use to me. It was a great ride while it lasted.
On Dec 31, 2020, critterologist (14 reviews) from Frederick, MD (Zone 6b)
LOVE Santa Rosa! I pulled up their website tonight, since they often have a discount offer at this time.. there are only 2 plants listed. Either their web site is having issues, or something is going on with them. I hope they are all OK.
On Sep 1, 2020, DavidRupert (2 reviews) from Harrisburg, PA
Their customer service is the best. I ordered plants in July. In August I called and asked to increase my order. They did so without adding add'l shipping. I emailed them in late August asking if my shipping date could be sooner. They shipped it the next day. The people I speak with and email with are so very nice. They are the very best.
On Jul 11, 2020, YvonneMal (12 reviews) from Waymart, PA (Zone 5b)
Posted on June 26, 2020, updated July 11, 2020 3rd order, two of which were made this year. Plug-size plants, only I've been pleased with health and all survived. 3 out of 18 plugs of Lavandula, from another vendor, planted last Fall survived. My goal is to plant sturdier replacements earlier in the year. Ordered replacements (Order #780939) 5/29th ... cc billed. Same day email advised, "We have scheduled your order to ship the week of 6/15/20." Followed-up with sender 6/21st explaining that I'd like to plant before Fall. 6/26... no response to date. I'd still like the order filled and received before Fall. If this catches your attention vs the ignored email, I'll change the rating, if allowed, following receipt. Thank you.
On July 11th, 2020, YvonneMal changed the rating from negative to positive and added the following: Updated to reflect outcome and email communication with company. My follow-up email was overlooked and I've since received suitable looking plants. Thank you for your attention to my order as yours is certainly a place from which to purchase healthy plug plants.
On Jul 6, 2020, CraftsmanJunky (2 reviews) from Portland, OR
I ordered 12 heuchera from Santa Rosa Gardens in early May. I received them before the end of the month. While they were very small 1.5" plugs when I received them, they looked really healthy and were still moist when they arrived in Oregon. I planted them immediately into 4" pots and then a few weeks later into the garden. They still look healthy and some of them have gotten so large it's hard to believe they were plugs so recently.
On Jun 19, 2020, pandazankar (1 reviews) from Oxford, NY
I was late buying plants and a lot of what I wanted was sold out. I happened on the Santa Rosa site,they had what I wanted,prices were right and so was shipping. I expected to receive potted plants that I would have to hurry and get in the ground...a problem for me since I injured my back and have to have my husband do it. I was pleasantly surprised to receive plugs...very healthy and I was very impressed with the packaging...nice heavy cardboard separating each plant that was in a small plastic bag. They were just the right size to put in pots...I had the pleasure of getting my hands dirty,the relief of not having to rush to get them planted and they are nicer than larger plants I have received that were much more expensive. I am going to place another order in a couple of weeks.
On May 9, 2020, DonnaMack (66 reviews) from Elgin, IL (Zone 5a)
Posted on March 14, 2019, updated May 9, 2020 Posted on April 27, 2018, updated March 14, 2019 Posted on April 28, 2017, updated April 27, 2018 Posted on June 16, 2016, updated April 28, 2017 Posted on May 18, 2016, updated June 16, 2016 Posted on May 11, 2016, updated May 18, 2016 Posted on May 30, 2015, updated May 11, 2016 Posted on April 25, 2013, updated May 30, 2015 Posted on March 29, 2013, updated April 25, 2013 Posted on March 29, 2013, updated March 29, 2013 I ordered from Santa Rosa based on the overwhelmingly positive feedback, but my personal experience was very disappointing. I ordered two alchemilla mollis from their half price sale last fall, and received very tiny, rather wornout plants. I had to put tags on them so I could find them, they were so tiny. I have been gardening since 1996, so I know how to install plants.I though that I would wait for spring, but they have shown no development at all, so I have ordered plants from another company. I should add that evry single plant I ordered from other companies, however small, performed for me.
On March 29th, 2013, DonnaMack changed the rating from negative to neutral and added the following: I received a very gracious email from Ms. Jude Groninger of Santa Rosa Gardens. She seemed genuinely concerned, and offered me a ship date of April 22 for the replacement plants. I am changing my rating to neutral, and if this attention is any indication, I am in hopes of changing my rating to positive.
On April 25th, 2013, DonnaMack changed the rating from neutral to positive and added the following: I received replacement plants, plus a gift, and I must say that the alchemilla mollis are amongst the finest I have ever received - beautiful, large, and well packaged. Just excellent.
On May 30th, 2015, DonnaMack added the following: I must give credit where credit is due. I have ordered several grasses from Santa Rosa this year: calamagrostis acutifolia, calamagrostis brachtitryca, miscanthus 'Morning Light'. All have been excellent.
On May 11th, 2016, DonnaMack added the following: Wow, A+ this year. I fell in love with dwarf plumbago, ordered six and got these perfect gems. They are so gorgeous, I can't believe they were hauled around the country. I ordered a third calamagrostis bractitryca to go with the two I purchased last year. I don't know how they do it., but they do it very well, and I scan their lists every year for additions to my garden.
On May 18th, 2016, DonnaMack added the following: I just realized, as I was planting my plumbagos from Santa Rosa, that I paid for six, and got 7!
On June 16th, 2016, DonnaMack added the following: I have garden clients and some of them rely upon me for plant recommendations and suppliers. Of course, I want to impress them. I needed a trio of geranium biokovo, eragrostis spectabilis and plumbago - nine plants in all. I bought them all at deep discount - my client expressed concern. Won't they be duds? The plants were all beautiful. The eragrostis was the best I have ever seen - heck, they were better than mine. I was so pleased because it reflects on me, but it also demonstrates the very high quality of the plant material from this company.
On April 28th, 2017, DonnaMack added the following: Received another beautiful order from Santa Rosa Gardens. Gorgeous alchemilla auslese and lavenders. The lavenders were MUCH bigger than I expected. I saw them in my local, very high quality (and expensive) nursery, and these are better. But I would like to add how much I appreciated getting an email from Ms.Groninger because my aralia 'Sun King' plants are delayed until May. Unlike another company I recently criticized, she wrote: We apologize that we were unable to supply your order in its entirety. As we say in the nursery business: "We can grow all of the plants some of the time, some of the plants all of the time, but we canít grow all of the plants all of the time.Ē We thank you for your understanding. Please let us know prior to shipping beginning on Monday if you would like to choose a substitute plant, keep an item on backorder, or if you would prefer to just cancel a part of your order." That's the way to do it! Of course, I'll wait for two more weeks. And this is why, as a manager of several private gardens, I point my clients to Santa Rosa Gardens. Wonderful plants, service, and in these days - courtesy and consideration.
On April 27th, 2018, DonnaMack added the following: I have placed more than one order from Santa Rosa Gardens and just received my spectacular Arabis 'Sun King' plants. I trialed them last year and they were excellent, so I had to have two more. They were surprisingly big and glowed with health. I was very pleased. In addition, Ms. Groninger has come up with white gautheria. I didn't know there was such a plant. It's called 'Peppermint Pearl'. She sent a spectacular trio of plants. I already have the blue and this adds a lovely twist.
On March 14th, 2019, DonnaMack added the following: Wow! I ordered 5 coral bells on deep discount. I was a bit concerned because I received notification of delivery today and I am in zone 5a. They came today. They are perfect, and part of the reason is that they were shipped with a heat pack! I have never seen that before. Bravo Santa Rosa!
On May 9th, 2020, DonnaMack added the following: Yes, indeed Santa Rosa has changed its model - actually it has done it twice now. A while back they went to plugs only, and in very large quantities. This was not useful to me or many home gardeners. So apparently many were unhappy. I certainly was, because this has become one of my major suppliers. So they pivoted, and are now sending smaller plants. At 3 for about 9 dollars, I decided to give it a try. The plants are much larger than plugs. I would call them starter plants. They are incredibly nice - I was pleased. Packaged with great care. They could go into the ground, where I would not put plugs. On the whole I am vert happy, because I can order more smaller plants. I will continue to be an enthusiastic customer.
On May 4, 2020, AP227 (1 reviews) from Brooklyn, NY
Posted on May 1, 2020, updated May 4, 2020 I placed a $200 order with Santa Rosa gardens a month ago. I received an auto-response that my order was received, and confirmed that same day that my card was charged. While SRG typically ships to my area in late March, their website notes that their shipping dates would be pushed to late April this year (understandably). In mid-April I posted a question on my SRG account's message board, asking for confirmation that my order would ship during the planting season. I followed up with a call, leaving a message. I began following up more regularly a week later -- online, via email, and via phone. I tried calling again before posting this comment. Still nothing. I appreciate the extenuating circumstances, but as it stands, I have no way of knowing whether my order will be fulfilled. By now, many of the species that I ordered are out of stock at other online nurseries. I hope to update this comment in the near future, changing it to Neutral if I hear something, or Positive if beautiful plants arrive before the planting season passes.
On May 4th, 2020, AP227 changed the rating from negative to neutral and added the following: Updating to Neutral now that I've received a response (on this board and via email). For anyone else waiting on an order, I was told that mine would ship this week (to NYC / Zone 7). Looking forward to hopefully changing my review to Positive after the plants arrive.
On May 2, 2020, Bebe919 (1 reviews) from Raleigh, NC
Apparently this company has changed itís model. When I have ordered from them in the past, plants have been shipped promptly and were a generous size ready to plant. This year plants arrived almost six weeks after I placed my order and were just small plugs .... much too small to plant right away. Nothing was labeled. Hence I have no way of identifying those plants for which I ordered multiple varieties. Very disappointing and not worth what I paid.
On Apr 23, 2020, SanJoseFool (20 reviews) from Canton, GA (Zone 7b)
Posted on October 20, 2018, updated April 23, 2020 Just ordered 40 plus starter plants to get in a fall planting here in N. GA. Mostly phlox for a slope I want to cover. Plants arrived quickly, well packed, clearly labeled. Tops were tiny but most pots had roots filling out the whole pot. Happy with the order will do another one in the spring.
On April 23rd, 2020, SanJoseFool changed the rating from positive to neutral and added the following: Just received my second order which warrants updating the review. Unfortunately I was quite disappointed. My first order, around 18 months ago the plants were of a larger size in small pots. I noticed this time plants were sold in "3 packs" which I didn't really like but that's not an issue as I realized that when I ordered. I didn't realize how tiny they would be. They are plugs from a 72 ct tray. If I would have known/seen this I wouldn't have put in an order as I wanted to direct plant in ground not have to pot up. The root systems are so tiny. I felt like a sucker when I opened the box and realized I paid 100$ total for it (with a discount code too). I promptly went to the website and if you click on "Our Plants" you get more detail about the size. I never did that and assumed they would be like my prior order. I would rather have had 1 of the old size than 3 of the new. That was the main issue. Another smaller issue was only 2 of the 10 (3 packs) had labels. 8 of 10 had nothing. Some were easy to figure out by the leaves but I ordered two different phlox and coneflower so I didn't know which was which with them because the leaves don't give it away. To say something positive; good email communication, quick shipping, and good that they are using less plastic/labels, etc. Sadly I won't be ordering again with this new system.
On Aug 4, 2019, Hemhostaholic (30 reviews) from Scranton, PA (Zone 5b)
Ordered 4 Rudbeckia. The plants were all meticulously packaged. The 4 plants are doing well and have flowered, I just received them within the past few days. The added bonus, a coupon to be used on a future purchase! Will definitely be ordering from Santa Rosa again!
On Jul 5, 2019, lovelyflower001 (2 reviews) from West Haven, CT
Placed multiple orders with Santa Rosa. Some plants died, some grows poorly, some grows beautifully. But Santa Rosa always willing to refund the ones that did not perform. Santa Rosa, so far, has been the most excellent online nursery source for me. Highly recommended.
On Jan 30, 2019, hamptons (3 reviews) from Watermill, NY
Plants mostly well packed and in good shape. They have good sales. Youíll pretty much get a healthy plant and not a dehydrated cutting or bulb, like some nurseries try to pass off as ďplants.Ē Only had a problem with one type of plant and it turned out to be a plant that just couldnt survive in good circumstances no matter what. Other than that, Iíve had success with all of their plants.
On Sep 15, 2018, Jaredc (6 reviews) from Portsmouth, NH
Posted on August 31, 2018, updated September 15, 2018 After reading all the good reviews about santa rosa i decided to give them a try, the prices seemed good and they have a great selection. However, sad to say i was very disappointed. I recieved my order yesterday nearly a hundred dollars worth of plants, they were very small compared to what i have recieved from other companies. There was also a lot of dirt loose in the box and several of the plants were so root bound that im not sure they will come back, though i gently loosened the roots the best i could. The little joe pye weed i received was all of three leaves i purchased one locally after receiving my order that was ten times the size for the same price and not root bound, though the plants look healthy im not sure i will order from santa rosa again. Ill have to wait and see if they survive but for now i wish i had spent my money elsewhere.
On September 15th, 2018, Jaredc changed the rating from negative to positive and added the following: Updating my review of Santa rosa to positive, after contacting them about the plants i recieved they were very willing to work with and replace those that did not do well. Great customer service, looking forward to see how things do next year
On Aug 24, 2018, grommet (3 reviews) from Largo, FL
Just received four gaura Whiskers Deep Rose. These were beautifully packed and quite large and healthy. Pleasantly surprised at size of plants for the price. The soil was a little dry and dispersed a bit in the box...I know these are plants that can withstand drought so not a biggy. I'll be back and, another bonus, the company is located in my state.
On Jul 17, 2018, Schwager (8 reviews) from Pueblo, CO
Posted on July 19, 2014, updated July 17, 2018 What a delight! I was swayed by the flat shipping and sale prices, but didn't have very high expectations. What I received were reasonably sized plants well packaged. I will certainly purchase here again!
On July 17th, 2018, Schwager added the following: I continue to be very pleased with SRG. The plant quality and careful packing are perfect!
On Jul 11, 2018, lilaclily (34 reviews) from Lombard, IL (Zone 5a)
Posted on May 30, 2014, updated July 11, 2018 Posted on July 1, 2013, updated May 30, 2014 I have been ordering plants through the mail for over 15 years, and I cannot believe that I did not discover Santa Rosa Gardens until this year. But I now can't imagine ordering from any other company. I am THAT happy!! I am overwhelmed by the quality and price offered by this company. I have to admit, I went a little crazy and ordered over 40 perennials. I added to my order several times. Jude was always courteous, knowledgeable, and speedy with her replies. My plants came large and lush and packed with love. Taking them out of the boxes was like Christmas coming early. It is obvious to me that they deserve their ranking here. I can only echo what mostly everyone else has to say about Santa Rosa Gardens. Thank you for everything!
On May 30th, 2014, lilaclily added the following: Second year ordering from Santa Rosa and all I can say is - what an outstanding experience from start to finish. Placed an order for 20 perennials and couldn't believe the large, healthy plants I received for the price. Some plants were already blooming with stalks over a foot tall and they survived shipping completely intact with not a leaf disturbed. Love, love, LOVE Santa Rosa Gardens!
On July 11th, 2018, lilaclily added the following: Santa Rosa Gardens has a loyal customer FOR LIFE here! I've neglected to update my rating for a few years, but know that I order from SRG every year and have always been happy. in 2016, I took advantage of their fall clearance sale and went nuts. The plants were shipped in early October, but apparently that was not enough time to get them established in my unpredictable Chicago zone 5 garden. I was devastated the following spring when many of the perennials did not come up. I reached out to Jude, and was floored when she sent replacements - it was a large order and about 70% of the plants did not survive the winter.Two important lessons learned from this experience - the first is do not plant perennials so close to winter here, and the second is SRG truly stands behind their plants! I've placed four orders so far this spring and summer. Like I said, loyal customer FOR LIFE!
On May 30, 2018, MNWildRose (2 reviews) from Winona, MN
I LOVE Santa Rosa Gardens! They send healthy, well-packed plants - and at great prices and offer wonderful sales. I'm now purchasing my 3rd Bargain Box (and a bargain it is!). Can't wait to see what perennials they send this time. Jude and her staff have consistently been helpful and responsive to my questions and requests. They provide exceptional customer service. For online purchase of plants, this is my go-to place to shop!
On May 24, 2018, carolmo (23 reviews) from Olathe, KS (Zone 5a)
Posted on November 2, 2016, updated May 24, 2018 Posted on October 21, 2016, updated November 2, 2016 Posted on October 11, 2012, updated October 21, 2016 Just received 15 sale plants. Wow! Best packaging I have ever seen. Beautiful plants. Received free gaura plant. Will order again.
On October 21st, 2016, carolmo added the following: 10/21/16 Just received 6 more plants from their fall sale - prices unreal - so low. Packaged very well to protect the plants. Picked up a Cantaloupe Echinacea for my daughter who admired the one I already had - it has an opening flower bud on it - wow. Also got for me - 2 plants that I had before but lost - dianthus baths pink, hosta stained glass and 2 new ones - penstemon carillo rose, sedum lime twister. I read their directions, removed paper, removed netting from the bottom, replaced any lost soil, watered them and placed in shade overnight - will plant in tubs tomorrow. Excellent company and great sale prices. Beautiful plants.
On November 2nd, 2016, carolmo added the following: 11/2/16 more plants - all beautiful - some with blooms - great packaging, great prices, fast shipping. This is a great company.
On May 24th, 2018, carolmo added the following: Ordered more plants. Shipping caused a problem - I asked for one replacement (plant dried out) - got it fast. Great company.
On Apr 29, 2018, cwalke (15 reviews) from Longview, WA (Zone 8b)
Posted on April 29, 2018, updated April 29, 2018 Posted on April 17, 2017, updated April 29, 2018 Posted on April 17, 2017, updated April 17, 2017 Posted on October 17, 2011, updated April 17, 2017 Posted on October 17, 2011, updated October 17, 2011 Posted on October 3, 2011, updated October 17, 2011 I ordered several echinaceas and some grasses from Santa Rosa last month and they arrived healthy and larger than expected for mail order. Packed well. I was very pleased with this company and feel more hopeful that these late season plants will get through their first winter.
On October 17th, 2011, cwalke added the following: 17 October Well, I can't seem to stay off Santa Rosa's website...I've made 2 more orders since the first one. This nursery has an excellent selection of native plants and especially grasses, of which I'm quite fond. Sale prices are excellent and plants are good sized and healthy. This is my new favorite online nursery:)
On October 17th, 2011, cwalke added the following: 17 October Well, I can't seem to stay off Santa Rosa's website...I've made 2 more orders since the first one. This nursery has an excellent selection of native plants and especially grasses, of which I'm quite fond. Sale prices are excellent and plants are good sized and healthy. This is my new favorite online nursery:)
On April 17th, 2017, cwalke changed the rating from positive to neutral and added the following: I have ordered from SRG for several years now. This last order (this spring) however, was somewhat disappointing. As some others have mentioned recently, the plants that arrived were mostly out of their pots with dirt falling all around the box. They have also started using some new fabric type wrap rather than the net bags to protect the plants but I found this new product a hassle to remove from the pots. Finally the plants themselves were markedly smaller than those I have become accustomed to receiving from Santa Rosa and were sort of smashed down by shipping or packing or something. I have planted all of them after giving them a day or two to recover. My last order, made last fall was also a bit on the small and weakly side but I decided that, given the great experiences I've had with Santa Rosa, one adverse experience wasn't that bad. I still feel that way but I do hope that they will maintain the standards that have made them such a popular company.
On April 17th, 2017, cwalke changed the rating from neutral to positive and added the following:
On April 29th, 2018, cwalke changed the rating from positive to neutral and added the following: this spring I decided to order from SRG again. On my order I included a note that some of the plants I'd ordered recently had been pretty puny and that I hoped this order would be good. I received two healthy penstemon and four scraggly creeping phlox that were barely mere sprigs, with iffy roots. I have planted these and know that they will eventually come around but not for a couple growing seasons, which is disappointing. I grow a lot of this type of phlox so I know how to plant them and keep them alive but if I didn't, they would probably be doomed. Even though I like this nursery and most of the plants have been fine, I don't feel as confident in their plants as I used to
On April 29th, 2018, cwalke added the following: sorry...I said I received penstemon but they were agastache
On Apr 5, 2018, Mid12nt (16 reviews) from Stone Mountain, GA
Posted on June 18, 2017, updated April 5, 2018 2017 was my first year ordering from Santa Rosa Gardens, and it was a very positive experience. I definitely plan on buying from them again. The prices were reasonable, the selection great, and all the plants I ordered (mostly ornamental grasses) arrived in fantastic shape. I am a very happy customer.
On April 5th, 2018, Mid12nt added the following: April 2018, I just received my carefully packaged order of various plants, all in great health and ready for planting tomorrow. I am so glad I found this nursery, I have been very pleased with the selection and pricing. I love my Ruby Ribbons grass I purchased last year, it is doing well and already starting to sprout.
On Dec 22, 2017, KrautThistle (5 reviews) from Levittown, NY (Zone 7a)
Posted on May 26, 2017, updated December 22, 2017 After happening upon the Santa Rosa Gardens website and reading the positive reviews on DG here, decided to put an order in for some plants. Received my order on the 19th and waited a week before commenting here in order to give the plants extra time to recover lest I react prematurely. Well the week has passed and where do I begin? For starers, I'm usually not one to complain about finding soil in a shipping box, plants being a bit out of sorts, yellowing leaves, or minor broken stems as these things do happen at times. It shouldn't, but it does. Such is the nature of shipping live plants - but there is a big difference between damages related to shipping and damages that occur due to poor growing conditions or improper handling. Some plants can take the abuse and bounce back, others not so much. It is up to the recipient to be an educated consumer/gardener and to act accordingly. The most pressing and obvious issues with my order were brought immediately to SRG attention in an email (I prefer email over phone when dealing with situations as such for legal purposes) and after 3 days of filing my complaint, they graciously gave me a refund for the 2 plants I complained about, no questions asked. Also, although the above ground portions of many of the plants I ordered were in very rough shape, most of their root systems were healthy and extensive, with the exception of the ones I will elaborate upon below... To start, the box my plants arrived in showed no outward damage. Kudos for that. Upon opening said box was a different story. The first thing I noticed was the soil all over the inside. Not an issue for me, but I will mention it since other posters here have also said it happened to them. In my case, almost every plant was missing soil, some more than others, even though each plant was carefully wrapped in special netting. Kind of a shock since SRG prides itself on its special packaging for each plant which is supposed to minimize such. Unwrapped each plant to discover a few of them had been jostled out of their pots leaving some of their roots exposed as well as broken stems and torn leaves. Not good, but the stems and leaves on said plants will grow back in time and I was able to get to the exposed roots before they desiccated. The sedum I received as a free gift from SRG after 2 of the plants in my order were out of stock was completely mangled, with almost all of its soil thrown out of its pot and most of its stems and leaves broken off. And yes, this plant was also wrapped in this special netting which obviously did nothing to protect it. Very disappointing but I have not bothered to file a complaint with SRG about the sedum being it was free and therefore not sure I should but again, it bears mentioning just the same. Like most people, I appreciate the kind gesture of a free gift, but if that gift arrives mangled and unusable, how is that a gift to the recipient? All of the plants in my order had been grossly overwatered, to the point where one of them, the Japanese Forest Grass, were showing visible signs of root rot right out of the box. The entire bottom portion of the grass is brown and mushy. Not sure it even has a chance of surviving. This I did file a complaint with SRG about as SRG requests on all orders. The Musa Basjoo plant they sent me is completely crooked to one side! Wish I could post pictures. There is no way this crook was something that happened due to its being packaged and shipped during its 3 day transit from SRG to my home. This was an issue going on with this plant since it was a pup being the crook started low on the corm where the new pseudostem emerges, not higher up on the plant as would be evident in a plant that was packaged incorrectly. In this same order was an impressively sized baby Ensete Maurelli which is also crooked, but not as severely as the Basjoo. Not a big deal on the Ensete, but the Basjoo's crook is so bad the plant is now forever compromised and will not be able to properly support itself without splitting at some point should it reach maturity. Obviously the individual(s) responsible for growing these musa did not take care of them properly to ensure they weren't overcrowded & received proper light. Had they done so, these musa would not have grown crooked from the start. The fact that SRG thought it was appropriate to send me these crooked plants to begin with, not to mention sending a plant like the Japanese Forest Grass that had obvious signs of root rot prior to shipping, is disconcerting. This is something that was going on with these plants while under SRG's care as it is physically impossible for such to happen within a shipping span of 3 days unless the plants were in poor condition to begin with. What I found especially disheartening is the fact I did not even receive an apology from anyone from SRG for this incident. Being a first time customer, I am not happy at all and am loathe to recommend SRG to anyone looking for plants. In over 40 years of gardening, I have never received plants in such sloppy condition. I've ordered from numerous places over the years, with bigger orders and larger plants traveling longer distances, and have never experienced anything quite like this. What a huge disappointment. I was so hoping to be a repeat customer of SRG since they do have a nice variety of plants and excellent prices but after this ordeal do not feel comfortable nor confident enough to bother again.
On December 22nd, 2017, KrautThistle changed the rating from neutral to positive and added the following: After having the entire summer to grow out the plants I had received this year from SRG, I thought it would be prudent to come back here & leave a new review on how they faired. Despite the initial setbacks upon their arrival, I was pleasantly surprised to see how well these plants acclimated themselves & later on grew into lovely, healthy specimens. The most spectacular was the Pennisetum "First Knight" which grew from a small plug into this massive 5' tall shimmery deep violet-black mound of gorgeousness. It became one of the focal points in my front yard & every one who passed by stopped to inquire about it. That free baby sedum I received mangled in the box turned out to be quite a little champion once I planted what I could salvage of it & the little thing situated itself within 2 wks. Got some lovely magenta blooms on it too this summer which was exciting. The baby Giant White Calla grew into a magnificent plant & I even got a bloom the first year. The Musa Basjoo & Japanese Forest Grass were a loss but SRG did indeed reimburse me for them. The rest of the plants in my order all survived & grew well enough where I can say I am satisfied with my experience with Santa Rosa Gardens, thus I felt the need to change my rating from neutral to positive. I am still unhappy about the condition I received these plants in but they did survive & grew on to become worthy of mention. I still have all of them too, overwintering in my house until winter passes. Would I order from SRG again? Yes, I feel they deserve another chance.
On Oct 26, 2017, Tangerin (6 reviews) from Fremont, CA
I learnt about this company from Dave's garden and ordered from them after seeing some many good reviews. My own experience, however, was mixed. Pros: they ships very promptly. All plants are correctly shipped. Their prices are very attractive especially when on sale. Cons: Among the 3 hellebores, only one had decent root system. The other two are on the smaller side but seemed to be ok. The Lewisia is really not good. When I repotted it I noticed that its roots still keep the size and shape of the 1 inch plug. Seems like it had not rooted in the 3 inch pot at all. And the leaves are super small. Not sure whether it will survive. And the thing I really want to complain about was that they seemed to cut back the hellebores before shipping. I can see each one of them used to have at least 3 leaves. But when I received them, each one only had one leaf which didn't look healthy. For some slow growing plants like the hellebores, this is not a good way to treat them. And since they use huge boxes for shipping, they really don't need to do this.
On Oct 16, 2017, ncbill (11 reviews) from West Jefferson, NC
I have had very good experiences ordering from Santa Rosa. I found them because of Watchdog, and I have not been disappointed. I've received (lots and lots of) very healthy plants, nice sized and very well packed. Customer service is stellar. Amazing. Personal. Thorough. Astonishing, really. Most plants include a very nice marker. The Santa Rosa emails are not annoying, and they often include coupon codes for substantial discounts. The selection is very good, with standard selections and quite a few things that aren't so easy to find. Now, being really picky.... It is true that their shipments are messy. They use a planting medium that is looser than other vendors who do a better job with packing, and oftentimes the plants I have received have not been shipped damp/moist enough. Shipping is very quick, so I can only assume that the plants just aren't (consistently) adequately watered before shipping. Another vendor who does a better job with packing, adds a small plastic bag -loosely- twisted around the plant stem/s, to contain the pot and its contents. The "messy" aspect of unpacking the order (while irritating, I will agree with the other complainers) is less a concern to me, than the fact that sometimes the plant is completely out of its pot, dry and wilted. A similar small aggravation...the boxes Santa Rosa uses for most of the orders I have received, have hand cut-outs for easy handling and (I am guessing) for some ventilation. Almost always, the hand slots are covered with tape, making the slots useless for carrying, and eliminating (or nearly so) any possible ventilation. So, Santa Rosa, like everything else, not perfect. However, with some imperfections, still an A+ vendor and highly recommended.
On Sep 19, 2017, esanita (17 reviews) from Tyaskin, MD (Zone 7a)
Posted on April 23, 2015, updated September 19, 2017 I couldn't decide between neutral and negative. Today I received my first order from SR. The plants are great (large, healthy), and SR's prices are very good. The packaging, however, is the worst I've ever seen. Out of the 8 plants delivered, only 2 were still securely in their pots. The 3 agapanthus were all dumped out of their pots, with roots exposed. Another 3 had enough dirt dumped out that, while they were still in their pots, their roots were showing. The net sock over the plants does nothing to contain the soil. I don't know if I will order from them again.
On September 19th, 2017, esanita added the following: I didn't take my own advice and ordered from them again. I ordered pennistum 'plugs'. Instead of the small 'plug' plants I expected, I got large plants stuffed info tiny pots. The roots were so bound, they looked like coconut coir. Couldn't even water them. SRG plants generally look like they were some other grower's leftovers -- mostly overgrown, root-bound, etc. Maybe this is why they can offer such low prices. People have been complaining about their packaging for years and nothing has changed. Their customer service is top-notch. However, their plants and packaging are not -- order elsewhere.
On Jul 13, 2017, clematisclem (1 reviews) from Ypsilanti, MI
Santa Rosa Gardens, you have a new loyal customer! I've ordered many plants from a good number of companies over the years. Your shipment may have been the best of all. The Purple Love Grass and pink muhly grass I ordered from your was meticulously, neatly packed with safety for the plant being the first consideration. The plants were green and in good condition. The shipment included clear, helpful directions for easing the plants' transition to their new home. You took pains to secure each one of my grasses in its own little net bag and snug cardboard space. All he way from Florida to Michigan, arriving in great condition! Your website is clear and informative as well. I have to say, you've blown me out of the water with your attractive, easy-to-use website, your excellent plants and your very careful and mindful shipping. You can bet your liatris aspera I will be ordering more excellent plants from your company! THANK YOU for your top-notch plants and practices! Hooray for Santa Rosa Gardens! --Laura B.
On Jun 17, 2017, dcmay (1 reviews) from Greenwich, CT
An excellent online nursery ... large selection of perennials, succulents, houseplants and more. Fair pricing and healthy plants. Expedite and helpful responses from customer service... I am a very happy customer!
On Jun 15, 2017, 67gt500 (4 reviews) from Federal Heights, CO
I purchased a Banana tree from Santa Rosa gardens ( Ensete Maurelii ) plant arrived well packaged and in very health shape. Great service. I will buy from them again.🌱
On May 28, 2017, jenmulvey (2 reviews) from Blauvelt, NY
My order arrived yesterday. Santa Rosa Gardens did a wonderful job wrapping and packing all of the plants. I've never seen anything arrive so perfectly! I've ordered from numerous places and try to stick to Connecticut as closer. The plants are hanging out on the deck and I'm going to start planting now. Note, they have the new white Peacock White phlox that Fine Gardening raved about? David phlox may be a "proven winner" but bombs in my beds 3 times and gave up on it. I had additional questions about location for 2 of the plants in my order and received a prompt response over Memorial Day weekend?!! Santa Rosa rocks! 5*****++
On May 27, 2017, linuxbob (5 reviews) from Wichita, KS
In March of this year I ordered a dozen Echinacea plants for April shipping. My order shipped as expected and arrived on time. I have ordered from SRG every year for several years and to give credit where it's due, they've always treated me well. However, their packaging leaves a LOT to be desired. As another reviewer stated, SRG uses a mesh netting around each plant which does nothing to prevent the potting mix from coming out during shipping even though each plant is wrapped in paper too. All of my plants had lost a good amount of soil and many had broken leaves. A few had lost so much soil that the plant was almost completely out of the pot. 4 plants were in such poor condition that I requested and received replacement plants. Even then one of the replacement plants quality was in very poor shape that I asked for and received a refund. If that wasn't enough, half of the original plants root system was way under developed and probably shouldn't have been sold for at least several more weeks. Previous year's orders have also been missing soil and had broken stems but at least the plants had better root systems and could survive the rough handling compared to this year's plants. I suggested that they look into different packaging methods. It's not likely that they will change because I made that suggestion in previous years and they still use the same material and method. I'm giving this review a neutral rating since SRG customer service is among the best. I will continue to order from them knowing that if I have a problem I can count on them to make it right.
On May 17, 2017, pugetblooms (6 reviews) from Port Orchard, WA
Santa Rosa Gardens was great to work with. I originally got overexcited and ordered two bargain boxes, one perennial and one shade, and two other plants but quickly remembered that I need to prep our shade garden area before ordering shade plants. I emailed them and woke up the next day to a response and confirmation of cancelling the order for the shade garden box and a timeline of when to expect my plants. As promised, they arrived on time and we immediately opened the box. Everything was as snug as could be, healthy, with established root systems potted in rich moist soil. The only complaint about packaging is that we ordered an Elephant Ears plant that was taller than the box used that was forced in there so one of the two leaves were broken and had to be pruned away. Other than that, it was quick and easy to work with them and they had a lot of varieties that we were looking for. Oh yeah! We're in Washington State and the plants were STILL moist even though they came all the way from Florida!
On May 1, 2017, Bigfeet (4 reviews) from Tullahoma, TN (Zone 7a)
Ordering online was easy, shipping was reasonably quick. I emailed them prior to ordering, apparently they have a distribution center in Denver (not open to public), but my plants were shipped from Florida. Plants arrived healthy looking, in tiny pots and pruned to a few stems about 2" wide and 12-14" tall. I would have preferred to get short, bushy plants with large root mass.. About 75% of the plants, all hardy to my climate, are alive almost a year later. There are still 2-3 I am uncertain make it. I called SRG about the dead plants, and they happily gave me a store credit that is about 50 cents more than the shipping cost, so pretty pointless. I would not recommend SRG unless you are local to them in Florida.
On Apr 24, 2017, blondedonna12 (3 reviews) from Jacksonville, NC
I have ordered from this company several times in the past, and I've always been happy with how the company carefully packages each and every plant you order from them. If you have a plant that ends up not surviving the growing season, just contact customer service and they will easily send a replacement without a hassle. I unfortunately had to do that once, but it wasn't because the plant was bad, it was more I think because I had planted in an area that the flowers weren't suitable for. Santa Rosa's prices and sales are honestly some of the best I have seen online. They sometimes offer deals, and plant selections, that are far better than what can be found at your local Lowe's or Walmart stores. I highly recommend people try this company!!!
On Apr 19, 2017, ChrissieY (1 reviews) from Cary, NC
Posted on April 15, 2017, updated April 19, 2017 Posted on April 10, 2017, updated April 15, 2017 I recently moved to NC and am a novice on gardening so this comment may not have the best wordings and viewpoints. Now that I get the disclaimer out of the way, here's my review on Santa Rosa Gardens: Their service on the ease of ordering and communication were good. The price and selections were good. What made me go ahead and ordered a bunch of plants from them was actually the vast positive reviews from various comments. However I am giving them "Neutral" because so,e of my plants arrived looking sad. I received a shipping notification on Tuesday and received the order on Friday (FL to NC, I thought it would be quicker than that on Fedex.) Almost all the plants were loose even though the were wrapped/sleeved individually - lots of soil were detached so the plants were loose in the pot. I planted them all on the same day and hoping they will pick up.† Well, today is Day 3 (Monday) and more than 10 plants were looking happier than Friday including 4 Heucheras. Sadly there are still a few plants that weren't returning to their healthy state. Interestingly the weeping ones are those one of the pair I ordered - I purchased 2 Ascot Rainbow, 2 Baptisia (blue false indigo), 2 violet creeping Phlox, 2 Lamium Beacon Silver, and 1 of each mentioned pairs appear to remain wilting since Friday. I do find it strange as I planted each pair at the same area next to each other (same amount of water/sun/air... etc.). Although I was disappointed at the packing and the few wilting plants, the rest of the plants do seem to adapt without issues so far. Anyway, I am keeping my fingers crossed and will allow another 4 days hoping they will all be happy in my garden eventually. I will update the review after that.
On April 15th, 2017, ChrissieY added the following: 04/15/2017 update: it's now been a week and one of Ascot Rainbow is pretty much dead, although the other Ascot Rainbow has picked up and looking well. 2 Baptisia - blue false indigo, remain standing although still not looking the happiest but there's hope. The rest of the order (15 plants) are looking good. I have contacted the sales as suggested by their representative and am waiting for their response. Hope to have the next update with good news to report.
On April 19th, 2017, ChrissieY changed the rating from neutral to positive and added the following: 03/19/2017 update: SRG has responded and offered solutions on the wilting plants. I found them very easy and pleasant to deal with and consequently I have ordered a few more plants knowing I will be satisfied with their products and service. I will recommend and continue to order from SRG of those I couldn't find in the local nurseries.
On Mar 27, 2017, plumtree11 (2 reviews) from Basking Ridge, NJ
Received my hellebores; very happy with the purchase. Big healthy plants at great prices, safely packaged, shipped as scheduled. Will order again!
On Mar 23, 2017, Viton60 (1 reviews) from Lakewood, NJ
Beautiful plants for a great price. Arrived as promised, super healthy with excellent root systems. If there was one negative it would have to be the packing method. While the plants were all sleeved to prevent physical damage there was nothing to hold the soil in the pots. When I opened the box there was loose soil all over the place. All 5 plants were falling out of their pots to some degree with roots exposed.That being said I think they will be fine as they were sturdy plants to begin with. I would definitely order again.
On Jun 24, 2016, 88griz (1 reviews) from Malmstrom AFB, MT
Posted on June 22, 2011, updated June 24, 2016 Just a note to let you know that my Echinacea Harvest Moon perennials arrived today 06/22/11. I am VERY PLEASED with the healthy looking plants and with the short time that it took for them to arrive after they were shipped. I am also pleasantly surprised at the size of the plants. You will be high on my list next year when I want more plants.
On June 24th, 2016, 88griz added the following: 07/27/2016 It is a "no brainer" to order from this company. My plants were shipped on a Monday from Florida and arrived in Montana on Wed. You simply cannot beat their excellent service. Also, there is never any question as to getting a replacement plant if that becomes necessary. Their communication department is outstanding. I always receive an immediate response to my questions or concerns. This is the only company that I will ever order any plants that I need. Thank you, Jude. You are the best!
On Jun 24, 2016, Deelewny (1 reviews) from Hazlet, NJ
Order several times a year from here and never disappointed. If I have a question for Jude, she always finds time to respond. This year I needed plants for a new garden bed but I waited a bit too long and a lot of plants I needed were sold out, as that's how popular they are. Order early. Plants are nice and healthy. If you wait for their sales you won't believe what you are getting for the price, but like I said you may not get the specific plant you wanted/needed. If you never tried Santa Rosa Gardens then just order a couple of plants and I bet you will be back again and again. If for some reason you aren't happy with the plants, they stand behind what they sell. As a matter of fact, I am getting ready for my Fall order.
On Jun 19, 2016, BJames1 (19 reviews) from Elizabeth City, NC (Zone 8a)
Posted on August 16, 2009, updated June 19, 2016 I love this company. Santa Rosa Gardens is great all-around: superb customer service, high quality plants, great shipping rates, guaranteed live-on-arrival, a wide assortment of varieties (especially grasses), and friendly and quick customer service. I have done business with them for several years and I look forward to ordering from them in the future. Actually, I can't wait!
On June 19th, 2016, BJames1 added the following: A company I return to each year for making plant purchases. My only complaint is that plants have gotten a little smaller and packaging a little less secure.
On Jun 3, 2016, Windflowers7 (5 reviews) from Brooklyn, NY
I am a long time customer of SRG, so I was a bit upset this year with a couple of things. First it seems they got rid of the usual big Memorial Day weekend sale. They gave a 20% discount instead and didn't let you use any of there other discounts that us regulars know about and always use. So now that you order figuring they aren't going to have sale, but gave the discount instead, now it is a week later and everything is on sale. I can't believe they did that. Second, they have a new policy where you order a plant they say they have in stock, but then they say they have run out and will send it you at a later date if you are ok with that. If you are, they bill you a second shipping fee! They never did that before! What happened to them this year? New owners, too big for their britches? I am so dissapointed. They are what makes on line plant buying fun. Now I am a bit weary and I never thought I would say that.Boo!
On May 15, 2016, nlhannamd (4 reviews)
I've been ordering from this nursery since 2012 and have been very happy. The packaging has always been top-rate and the plants, good quality. Sometimes the plants are on the small side but the website is clear that almost all plants come in a 4-inch pot so I know that now.
On May 6, 2016, GardenRanger (5 reviews) from Lynchburg, VA
1st experience ordering from this vendor. Ordered 5 "Blue Bayou" cortaderia that are difficult to locate here in central Virginia. All good. The plugs are healthy, large... very well grown. Grasses arrived in a timely manner and were securely... beautifully packaged. Very happy with them. Shall be ordering from this vendor again in the near future.
On May 3, 2016, jdlcav (4 reviews) from Huntsville, AL
I have placed several orders with Santa Rosa Gardens. The selection is excellent. If it turned out that something was not available, I was told right away and given the option of replacing it with something else or obtaining a refund. In each instance, the order was promptly delivered. Most importantly, everything I planted has come up looking great. I really like this company and highly recommend it.
On Apr 21, 2016, GStickler (9 reviews) from Marshallville, GA (Zone 8a)
Ordered some coneflowers as well as Pink Muhly grass. Plants came quickly, were securely packaged, identified, and in good shape. Being listed on Dave's Garden Watchdog Top 30 says it all, and they deserve it. I'll be back often.
On Apr 17, 2016, jheisser (5 reviews) from Fairland, IN
I ordered 2 Tiarella plants this year and several plants last year. All the plants were in excellent health and of the expected size. My only complaint is that their otherwise good packaging makes no provision for keeping the soil in the pot. As a result the plant could slip out of the pot and/or the roots dry out.
On Apr 12, 2016, mrickett (7 reviews) from Lawrenceville, GA
I ordered seven perennials from Santa Rosa Gardens. They are beautiful plants! The foliage is dense and the root system is well formed without being pot bound. I was impressed with how well they were prepared for shipping. I have received plants from other vendors where all the soil had fallen out of the pots and the plants were damaged. These were in excellent condition. There was netting around each individual plant as well as paper. Also there was enough material added to the box to prevent the plants from being tossed around during shipping. Santa Rosa Gardens is now at the top of my list for mail order plants.
On Oct 16, 2015, DavidLMo (8 reviews) from St Joseph, MO
Posted on October 17, 2014, updated October 16, 2015 Best packaging I have ever seen and I have internet purchased plants from over 50 vendors. And their Fall Sale prices are GREAT! Great value, great selection, great delivery and packaging. Highly recommended and WILL return again.
On October 16th, 2015, DavidLMo added the following: Looking for Awesome rating .... :-) Email to the company today: You folks are awesome!! I received Order 88184 today which was a replacement for Order 87918 which I had just received a week ago today. On the earlier order, I was concerned as to whether the plants would even make it. One was in particularly bad shape. They were received bone dry and all the soil had fallen out of the pots. I called just Monday of this week. The replacement plants are MUCH better than those I originally received. They look great --- EVEN though, they too were received bone dry and most of the soil was not in the pots. I have given you highly rated evaluations on the net at sites I WILL continue doing so as you guys are great. Quality is good, prices are reasonable and customer service is some of the best I have ever encountered. Order 87918 was my third order with you and I am so happy, I may place yet another order in the next few days.
On Oct 15, 2015, Shaken (6 reviews) from Scottdale, PA
This, along with 3 orders from other online nurseries, were my first online plant orders. The largest was from Santa Rosa Gardens and with 3 of 4 orders received, these are the nicest. All of the 25 plants I ordered are beautiful. The packaging was first class. A few of the plants in a package I ordered weren't in stock but a quick email resolved that. All the questions I had were responded to very quickly. Will definitely be ordering from them again.
On Oct 12, 2015, Carolinaflower8 (2 reviews) from Greensboro, NC (Zone 7b)
I was nervous about ordering live plants online, as I had never done that before. My experience was AWESOME. I ordered during a sale and still received a % off code for signing up for emails. One plant was not available when it came time to ship (I had ordered some time in advance), but I was offered very acceptable alternatives. Emails are nearly always answered very quickly (and always so if I have a true question--I do tend to be a bit chatty). The plants arrived looking great, except for perhaps one. I called with a question and received an immediate answer. I did not expect anything to really bloom or grow much this year, but three of my six plants did bloom. They all grew at least somewhat (and some more than that), which is great considering they are first year perennials (and we had a a very rough NC summer). One plant did not do well and ended up dying. I emailed to ask if it would potentially come back in the spring. My response was an apology and an order for a replacement plant (plus an extra free one of something I ordered previously). That tells me this company really does stand behind their plants! I cannot say enough good things about this company--great plants, great customer service, personal service, and coupons. I just put in another large order for spring 2016, and I am excited!!
On Aug 8, 2015, smcatl (2 reviews) from Atlanta, GA
Santa Rosa Gardens is extraordinary. Their customer service is prompt, their packaging is great, their shipping is precise and prompt. Everything I've ever ordered from them has thrived, far outstripping plants I've ordered from other mail order nurseries. Even the clearance plants I ordered and planted in mid-July (in Atlanta, no less) perked right up and look great now. I may stop ordering from anybody else!