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The scoop on 'Direct Gardening'

  Company Profile  
Direct Gardening

Mailing Address:
1704 Morrissey Drive
Bloomington, Illinois 61704 (United States)

Phone: (309) 662-7943

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Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 0 3 6
Neutral 0 1 2
Negative 0 8 13
This company is affiliated with Burgess Seed

This company specializes in:

  Feedback History and Summary  
170 positives
55 neutrals
455 negatives


Displaying the 50 most recent comments:

Negative IRSman
Murfreesboro, TN
(1 review)
September 26, 2018
I ordered a North Start Dwarf Cheery tree from Direct Gardening. It arrived dead, not dormant. Brittle branches, loosing roots and dead buds are not signs of a dormant plant.

It indeed was a dwaft. It measured a little over a foot. Their website stated the tree was 3-4 feet tall. The tree was delivered by the USPS in my standard size mailbox. How do you fit a 3-4 foot tree in a standard size mailbox (mine is about 20 inches deep)? You can't. Total misrepresentation and in my opinion fraudulent.

The tree was shipped in a plastic bag and not a box. Customer Service is slow. Took them 4 days to get back with me on first email to them. Still have not heard from them in regards to my second email. They are not very responsive and timely which makes me question their motives (14 days to sent the tree back for a refund)

I tried to keep an open mind about this company and give them a chance to make things right. Bottom line, there is NOTHING I can say that is good about this company. In my professional experience (over 40 years), these type companies ultimately fail and end up in bankruptcy court.
Negative Dobieden
Dover, NC
(1 review)
September 21, 2018
If I could give a MINUS 5 STAR REVIEW, I would.

I ordered over $140 worth of plants my first order. They arrived in horrible to "dead" state. They offer to replace but you have to send in original label (which I did) each time. Then they replace with more horrible plants. You also have to send everything snail mail so I always sent certified so they had to reply. I've lost money with them because you finally get so beat down from dealing with then you just give up!!!the last time I sent back the "fix" plants that were in poor condition I did not send certified... big mistake they never responded and I just threw in the towel! Never do business with this company!!!

I have now received 3 replacement orders for the 3 dead replacements they have sent. Customer service is rude and insulting, and make it next to impossible to prove they are in the wrong. This is really a bad scam company. Save your time and money, and work with an HONEST company
Positive Junglegirl31
Baltimore, MD
(1 review)
September 9, 2018
I love this site. I am a novice at gardening but I did my research and gave it a chance in spite of the bad reviews. I understand that the bare root plants arrive in a dormant state and may take several weeks before starting to bud. The unbelievably low prices encouraged me to experiment with a variety of plants that I otherwise would not have considered purchasing. I ordered 12 items on June 20th: 1 American redbud, 2 changing hydrangea trees, 1 weeping cherry, 2 magnolias, 2 red maples, 2 weeping willows, 1 mahonia, and 1 climbing hydrangea for under $55 (shipping included) and received 3 gift items: a bare root strawberry plant, a giant peony bulb that was sprouting, and a packet of seeds. The order came within 2 weeks. I did the scratch test on items that were not sprouting and everything looked alive. It is now September 9th and the Magnolias are happy and healthy, the weeping cherry has tripled in size, one of the changing hydrangea trees has sprouted many leaves. Those four items have already made my purchase worthwhile. I know it can take months for roots to establish themselves so I am giving it a bit more time before I return the other items, which are guaranteed for a year. We have had extreme weather conditions this summer ranging from 90+ degree heat to torrential down pouring for days at a time and I do not blame the site if the other items don't work out. The mahonia had several leaves and looked healthy on arrival and the changing hydrangea had several buds, but neither are doing well - probably because of soil drainage and sun exposure issues. The good thing is that Direct Gardening will give me an opportunity to try again with the 1 year guarantee. I have just made a second purchase from the site, my father has since made 2 purchases, and we hope this business is still around for years to come!
Negative Plantzlady
Tioga, TX
(2 reviews)
August 20, 2018
I ordered over $120 worth of pants my first order over 3 years ago. They arrived in horrible to "dead" state. They offer to replace but you have to send in original label( which I did) each time. Then they replace with more horrible plants. You also have to send everything snail mail so I always sent certified so they had to reply. I've lost money with them because you finally get so beat down from dealing with then you just give up!!!the last time I sent back the "fix" plants that were in poor condition I did not send certified... big mistake they never responded and I just threw in the towel! Never do business with this company!!!
Negative disgruntledcust
Lees Summit, MO
(1 review)
August 20, 2018
I ordered 12 Persian Lilac trees from DirectGardening. The trees arrived with "bare roots" and no leaves. The "Complete Planting Handbook" that accompanied the trees stated the trees had been shipped in a "dormant state", not to worry about no sign of life and give it time to come out of hibernation. They stated to allow" 6 weeks to become acclimated to their surroundings.." however their money back guarantee is only valid if they received the original label and letter within 14 days. All planting and care instructions were followed. After waiting and watering the trees for 6 weeks there was no sign of life. Since the company was "out of Stock" for these I sent back the original label and a letter listing the replacement items desired for equal/less value than the $239.94 owed me. I have been fighting with the company ever since to get satisfaction. Apparently the company Direct Gardening hired to handle their complaints/escalations is a 3rd party that has no authority to do anything but send a message to the "office". I am not allowed any further contacts to the "office" to escalate the matter. In my opinion this is set up by design to avoid transparency and restitution. My last correspondence with Direct Gardening was to inform them that if replacement product as outlined wasn't received by August 15th I would notify the BBB and post a warning on the web to potential customers to avoid this company. I received an auto reply that someone would get in touch with me as soon as they date no response. I've since filed a SMALL CLAIMS PETITION against Direct Gardening. BTW, this company is part of Burgess Seed Co so beware of them as well...guilt by association in my mind.
Negative frustratedman
Easthampton, MA
(1 review)
July 30, 2018
Ordered mid may requesting early june delivery. No delivery date confirmation, ever!
Finally shipped late June via Fed-x cheap ship program that took 9 days through a nasty nasty heat wave.
They said let us know if any problems.
Less than 10% survived!
Just went to submit a request for refund and now discover I need the shipping label. Clearly an intentional avoidance technique.
Simply put the company is not user friendly and I am now out the money I spent.
Spare yourself the pain and expense and avoid at any cost!
Positive shelbygirl68
Ogden, UT
(1 review)
July 11, 2018
I have used this company several times this year and have been very happy with their service. I have lost a couple of plants during the shipping process. However, the majority make it. They are very prompt replying to emails as well.

In reading some of the comments on here, I would like to recommend that if you order from them, read the website thoroughly. You may receive most live plants that are dormant, so don't panic thinking you received a dead plant. They always include instructions with their plants. If you follow them to the letter, you can not go wrong. Happy Gardening!
Negative DrSax99
San Diego, CA
(1 review)
July 7, 2018
Very poor shipping. They use FedX Smart Post, but they donít tell you this. This is a terrible shipping method, is unpredictable, and completely inappropriate way to ship living plants. And all this to save a couple bucks. Google smart post... it took 14 days to get package. They will replace them, but an entirely new issue, as you need to send them the shipping label ...via snail mail..back to them, presumably so they can file a complaint with FedX. Its not worth the savings, spend a couple more $$$ somewhere else, and save yourself the headache.
Neutral totalpackage003
Fort Johnson, NY
(1 review)
July 4, 2018
Had my order placed in January of 2018. Order did not arrive until May 2018...That's just the beginning....My credit card was charged immediately...All of these horror stories you are reading are all TRUE...I have no reason to state otherwise or dispel other's experience(s). I actually had to threaten the "business" with a complaint through the NYS Attorney General's Office. When the blue plastic bag arrived, the products were all bare root as expected and totally dry...Some were not even wrapped. I figured I'd try this place because of their pricing and selection in spite of the war stories...OK so what I had to do was soak the asian pear trees...Two survived, the persimmon were another story...Being these are bare root, for all I know I could be planting a palm tree lol!!! If you can, avoid this place like the plague. All the negative stories are the same and truthful. Additionally, I'm thinking this store is not located in the USA.
Negative FortBidwell
Fort Bidwell, CA
(3 reviews)
June 30, 2018
I knew I was taking a chance with this company because of the prices, and yet some recent reviews here were good ones. Mine was not a good experience. I placed my order April 23, expecting shipment within 2-3 weeks, as the website states. After 3 weeks, it was hot out and I doubted anything would survive shipment from the midwest. I wrote to request a cancellation and a refund (my card was charged right after I placed the order). I was promised a refund, but instead I got a shipping notice a week later, 4 weeks plus after I placed the order. The plants were 11 days in transit through Kansas, New Mexico, Southern Arizona, Southern California, during a heat wave in early June. I issued a claim with my credit card company when they arrived looking quite fried and pathetic, given that I'd been promised a refund. Direct Gardening objected, now saying that cancellations can only occur the same day as the order was placed. I didn't pursue the matter -- just took the hit. The only plants to survive were 2 of 4 forsythias. None of the bulbs sprouted, and the masses of roots called "plants" have also failed to sprout, despite my TLC. So my cheap several dozen plants turned into two quite expensive gnarly bare root forsythias. This company might be okay if one lives in the midwest and orders very early in the spring, just because prices are so cheap. But a reputable company it isn't. Direct Gardening doesn't keep its word.
Positive hannah20
Bellevue, IA
(1 review)
June 24, 2018
Everything I ordered came on time, actually a bit earlier! I ordered 25 bare root strawberries, 10 bare root jersey knight asparagus, and also received a free peony bulb/root and 4 gladiolus bulbs. I had to put everything in the fridge due to bad weather, so I was nervous that they wouldnt make it after soaking and planting them...but success! Even after two days of storms, rain, and 55 degree weather, my strawberries are growing and getting healthy green leaves and my asparagus is already popping through the dirt! I'm still waiting to plant the other two things, but everything else is a great success...and at a great price too! I don't know where else you can get 25 strawberries, 10 asparagus, a peony, and gladiolus bulbs for $25...and I don't need to know because I'm sticking with Direct Gardening.
Negative Dianasgarden123
Bellevue, WA
(1 review)
June 21, 2018
Bad packaging, the plants were small and half were dry. I will be sending them back. I will never be ordering from this company again.
Positive Hammer77
Potomac, MD
(2 reviews)
June 12, 2018
My experience was only slightly more positive than negative. It is positive because I got a bunch of cheap plants that survived. It is negative because of all the same reasons on the negative reviews here: horrible customer service and takes much longer than their website states and longer than their customer support emails state. But again, I eventually did get a lot of dry root plants that did mostly come up for a very cheap price. If I want to pay top price and get excellent customer service there are other places for that. You get what yo pay for.
Negative Tooluser1
Arden, NC
(1 review)
May 28, 2018
I placed my order over a month ago, no action or feedback has been forthcoming from Direct Gardening. When I contacted them I was told they've been "very backed up" this year but "my order has been sent to shipping". When I inquired how long it takes to ship an order, their response was "another 3 to 4 *weeks*. I sincerely doubt a company with customer service this poor and lackadaisical is TWO MONTHS behind in their orders. Thus far I have recieved no plants and no refund. Do not order plants from these folks!
Negative Iowagardener1
Marion, IA
(1 review)
May 24, 2018
I ordered 24 Indian Current Coralberries, 2 Pink flowering almonds, and 24 burning bush from Direct Gardening. I soaked the roots in water and planted all of these as directed in July of 2017. I watered all of these plants every other day. I waited until May of 2018 to see any sign of life. I sent a registered letter to Direct Gardening on May 9th, 2018, first delivery attempt was refused, finally on May 17th, 2018 they accepted the letter requesting replacements for all of the above mentioned plants but 7 burning bushes. With the exception of the 8 bushes, all others did not show any sign of life in 2017 or in 2018. I have emailed them 3 times now to get a follow up on the request for replacements, no response. I have tired to call them 20 times since May 17th, 2018 and receive a busy signal. I have been gardening for 25 years and have experience with growing bare root plants. I am very surprised of the amount of plants that survived. 14% (7 of 50) plants showed any sign of life in 2017 and came back in 2018. This is a very low percentage of survival. I would not recommend Direct Gardening at this point, even if you are an experienced gardener.
Negative Cosmosa
Boulder, CO
(1 review)
May 7, 2018
I spent over $100 and only about half (at best) of the bareroots and bulbs are viable. They were in the hands of USPS for a week in a plastic bag. It would be best to get expedited shipping if possible or better, just purchase from other companies. I tried calling Direct Gardening for days and only got a busy signal. I ordered a month ago and they have not shipped all of my order, although they claim they have and I'm left in the dark about the status. Prices are good, but it's a false economy.
Positive zoernerl
Nampa, ID
(4 reviews)
April 20, 2018
Just received my order. What a pleasant surprise -- I've been on-line ordering shrubs from a number of places last fall and this spring. The "common lilac" I received from Direct Gardens is about 3 times bigger than any of the other shrubs I've received from other companies-- including 3 other lilacs. It is bare root, but has lots of green buds. The 2 other bare root roses with this order are also budded nice large items. Will get these planted right away.
Neutral vshen
Morganville, NJ
(1 review)
April 13, 2018
Purchased from Direct Gardening in Mar'18. Received my order a couple of weeks later. Placed a small order because I was concerned about all the negative reviews.

Ordered 2 lilac trees, 1 variegated Weigela, 3 red weigela, 2 hydrangea trees, 3 hens & chickens. Rec'd 3 gladiolus for free. Apparently the red weigela was a crop failure so that was replaced with 3 pink ones. I appreciate the replacement, but I really wanted red.

Soaked them all in water for over 24 hours. The pink weigelas and 1 of the hydrangea trees have sprouted green leaf buds already. Although the rest still look 'dead', I did scratch the bark/outside of the twigs and I can see that they are green inside so theoretically, these should all be good to go for planting.

Will update when I have more results.

Negative lukus9999
Monaca, PA
(1 review)
March 18, 2018
I have used them in the past. They are very inexpensive but one needs to temper their expectations of what you will be receiving- you will for the most part be getting twigs and very skimpy dormant cuttings.

I tried to use their warranty - and had a difficult time getting replacements. I sent the original shipping label, a letter explaining the request and a 3rd paper that was referenced in the letter that contained a table that listed everything ordered and the quantity that needed replaced in a separate column next to each plant name ordered. (Item ordered, # received, # dead / needing replaced.) These were even highlighted in boxes and yellow highlight and quantity.

I received a letter with them stating they cannot honor my request stating I didn't provide a list of what needed replaced. I would post a picture here showing the 3 pages referenced if I could to illustrate the resistance they will put up to avoid replacing products.

I would suggest going to another vendor.

--They will try to avoid honoring their agreement and they use a bizarre requirement of needing the shipping label where every other online vendor seems to just need a copy of the receipt (email). They will try to explain why it's needed and how it helps expedite the process - which is bogus. It would provide nothing that an email receipt couldn't provide. (order number, dates, items ordered, quantities, address.

--As others have mentioned they have 20 different names for the same business - why would that be needed? Only reason is to try and avoid a lot of negative feedback on other names.

-Products received had a 45 - 55% failure rate. That is VERY high!

Company representative comment on March 22, 2018:
On Mar 22, 2018 2:26 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. We are affiliated with other companies but these are separate companies, not aliases.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

Positive crystal1212
Wichita Falls, TX
(1 review)
February 26, 2018
I'm a big fan of this company! However, I'm a patient gardener. In fact, I enjoy growing as many things as possible from seed. I mention this because if you are not a patient gardener, this might not be the best nursery for you.

I order plants from a huge variety of online/mail order nurseries and have just as much success ordering from Direct Gardening and affiliates as I do any other mail order nursery.

I most recently ordered six Flowering Weigela shrubs, which are about $30-$40 a pop elsewhere, not including shipping that would also be high, because pots with moist soil are heavy and the weight drives up the price. I think I paid $3 a shrub at Direct Gardening. Elsewhere, I would've received six inch shrubs in moist soil and after planting, these six inch shrubs may or may not have survived.

From Direct Gardening, the shrubs I received looked like dead sticks upon arrival (which is what bare root means), but they were each about two and half feet in length, which is much larger than I would've received from most places. I did the scratch test and they were all alive and well. I followed directions by placing them in a bucket of water for a couple of days before planting them. They began putting out buds in a few weeks. From this point, whether they live or die is on me, not on Direct Gardening.

My only criticism is that Direct Gardening isn't always very accurate in sending plants to you in your proper planting time, but this can be easily avoided by ordering from them early in the season. If you order late in the season, you risk not receiving your order until planting time is over (which happened to me), leaving me to store my new plants in the garage and hope for the best all winter long. I ordered them in early August and didn't receive until early November, when we were already experiencing frost. This was an excessively long handling time but since the price was vastly lower than any other nursery could match, I'm calling it a wash.

The great thing about using this nursery is that you can afford to experiment with plants that you might not risk purchasing elsewhere because of cost. When you buy anything living, there is always an inherent risk that it might die for a myriad of reasons that may or may not be the gardener's fault. So if I'm going to plant something new and I'm not 100% sure how it will fair, I'd much rather get it for cheap.

Just keep in mind that service influences price greatly due to staff/handling costs. If Direct Gardening responded to every inquiry immediately, made it super easy to deal with returns, sold top of the line plants that arrived blooming in high quality moist soil, and shipped things out within a week of purchase, all of these things would be reflected in their prices - meaning you probably wouldn't have been placing the order with them to begin with.

All in all, I think for your money, Direct Gardening is a pretty safe bet. Just be prepared to order early, be patient, to receive bare root plants and to have to follow the enclosed directions before planting. The added free gifts are also a big plus and very few places offer that. I'll continue to place orders with this company so that I can experiment with a variety of really cool plants without breaking the bank.
Company representative comment on February 26, 2018:
On Feb 26, 2018 10:53 AM, Direct Gardening responded with:

Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments.

Negative Friend_NoMore
Schenectady, NY
(3 reviews)
January 9, 2018
Posted on October 5, 2017, updated January 10, 2018
The username name is due to previous admiration for the company based on a nice gift that came from it, yet the business has obviously declined on many levels after decades,

On Sept. 22, 2017 an order was sent and payment received from our bank on Sept. 25. We had previous great gifts from others by this company. We had to contact them on October 2, 2017 due to the loss of the parent for whom the garden and a move were planned over that weekend prior. M--- said to email G--- A--- to cancel the order, and even the website form says a 24hour reply. In fact, an acknowledgement email was received the same day. After two days, we called and were told it was three days. Instead, we received a shipment notice. Both FedEx and USPS were contacted about how the order had been cancelled and to return the shipment. FedEx and Direct Gardening claimed that it had to continue on to NY where it is obviously no longer needed and will not be received. The notice and reason for cancellation were done in a timely manner. Instead, S--- and who she claimed was her supervisor when asked for one made the excuse that shipping did not get the cancellation information in time. G---- A--- never wrote back. 1) How is it that she cannot take calls 2) does not reply and 3) the order was sent anyway, as if 4) in the 21st century it takes more than a day to relay information in the same business? We never expected to have to contact Direct Gardening again at such an emotional time. The NY AG office by phone advised to contact them again to request a refund without authorities being involved, yet there is a breakdown in honesty and ethics here. The entire $110.10 should be refunded, and our bank fraud department will be notified unless this is done promptly. Only for old-time sake is the BBB asked to intervene first.

In view of notifying the company upon our situation, and that nothing had been shipped, there was no reason for Direct Gardening to do so anyway. It appears that the shipment was sent to force us to receive the merchandise which is unacceptable under the circumstances. The $110.10 in full paid by our bank by VISA should be credited back to us immediately as a matter of ethics and honesty.
On January 9th, 2018, Friend_NoMore added the following:

Here is the reply to one official contacted regarding the company's questionable dealings, including varous name changes to deflect attention and consumer action.


Thank you for the time speaking with me yesterday, regarding communication about File No. XXX. As mentioned,
the USPS-stamped letter indicating it was damaged was only received this week. Again, we had emphasized with the staffer with whom
we initially spoke in October 2017 that email communication is best. Due to field work in cancer care, the voicemail stays full, and patients
cannot be left unattended to receive or make calls. Being in remote locations, there is often not good cellular reception, as well.

Because of the unethical and dishonest tactics of the vendor, Direct Gardening, we refuse their response. Here are our reasons.

1) The company was contacted at the beginning of the business day on October 2nd as we always stated by telephone and email. There was no reply except a form email of receipt. The referral to Grace Avery was fruitless, because she never replied, and staff claimed
she did not take calls nor respond in writing.

2) The recipient of planned garden had died, so there was no longer a need for the items, which had never been shipped. Direct Gardening disrespectfully sent them anyway, as if to try to force receipt. We never had the merchandise, which USPS investigators and inspectors
verified the return of both the parcel and flat envelope back to vendor.

3) There was no agreed upon policy with the company unless it has backdated one which computer forensics can prove just as USPS did the packages. There was ample time in this age of electronic technology (since the 1980s) for the order to have been stopped on site or
with FedEx SmartPost. Both FedEx and USPS officials know what we do from past work about vendor shipping contracts.

4) Funds were taken from our bank credit/debit card over ten days before shipment was made, which is another reason why the ENTIRE $110.10 is due back to us. In fact, the rush to ship items was suspiciously done two days after the contact to vendor was made.

5) That various company name changes have been done are apparently an effort to detract the questionable dealings of this vendor which may be operating in the red, and making phony business loss claims. The redundant lies and excuses of a formerly good vendor's customer
service staff is only making us more steadfast about keeping fraud investigation open with the bank and officials.

Mrs. J. T for the XXXXXXX Family

cc: Bank Fraud Investigation
Official Complaints
Company representative comment on October 6, 2017:
On Oct 6, 2017 7:26 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance.

Neutral gregislost
Delhi, NY (Zone 5b)
(9 reviews)
November 6, 2017
Posted on September 16, 2017, updated November 6, 2017
Posted on September 14, 2017, updated September 15, 2017
Posted on September 12, 2017, updated September 14, 2017
Posted on August 27, 2017, updated September 12, 2017
Posted on August 23, 2017, updated August 27, 2017
Posted on August 15, 2017, updated August 23, 2017
I am currently putting this as a neutral review but will update my feedback to positive or negative pending the outcome. I did have to send a letter with the shipping label to request some replacements, however the items that were healthy are doing well.

So far customer service has been good, they have replied to every email within 2 days so far.

I had read all the reviews on this company prior to ordering. That said I do realize people are more likely to post negative reviews than positive. Why did I decide to take the risk? #1 I am starting a gardening website and I wanted to review this company firsthand (as well as others) #2 they had what I wanted for a good price. If this turns out to be positive I will test them once more to see how that turns out and if I also need to request replacements again for any of the items.

My order first order:
25 bare root Jewel Strawberries
25 bare root Albion Strawberries
25 bare root Seascape Strawberries
Strawberry Bargain (25 bare root, turned out to be Ozark Beauty)
Black Raspberry Collection:
3 Blackhawk, 3 Cumberland and 3 Dundee bare root
Trip-l-crop tomato seeds (for next year)

Also received as free gifts:
3 bulbs Peacock Orchids
3 bulbs Ixia Mix
5 bulbs Blue Poppy Anemone

Order was placed on:July 16th, 2017 and received on July 27th, 2017
This is a great turn around time so far so good.

Packaging was a large green plastic bag, this is NOT a good shipping container for plants and I am sure this contributes to many of the problems they have. #1 the items are not protected from rough handling. and can break easily. #2 if left in sunlight green gets hot very fast and its contents will basically cook. #3 the bag does have vent holes and could be how the plants got soaking wet as the bag was left outside as I was not home when they were delivered and we did have a thunderstorm. I do feel they must rethink their shipping packaging.

100% of the raspberry bare roots were in poor condition but this could be due to shipping. The stems of the bare root plants were broken just above the crown of the roots. I also noticed the plant inside where it broke were completely dried out which is not a good sign as being able to revive the bare roots out of dormancy. I did soak the roots for several hours and attempt to plant them and none were revivable.

100% of the Albion Strawberry bare roots arrived in poor condition, they were soaking wet and moldy, any recent growth on the bare roots had turned translucent brown and mushy (rotten). Planted and none were revivable.

11 of the 25 Strawberry Bargain bare roots (Ozark Beauty) also were moldy and rotten and non-revivable. All of the other 14 however have been doing very well, some are even flowering as of today which was a nice surprise as they were planted 18 days ago and leafless when planted. None of the 11 survived, I did plant them to be sure.

17 of the 25 (actually 27 were in the pack) of the Jewel Strawberries were also moldy and rotten. I am very happy with the ones that were ok, all of them survived and some even are putting out runners already. None of the 17 rotten ones came back.

100% of the Seascape strawberries are doing great.

I have not tried the Trip-l-crop tomato seeds but will post a review on them next year when I also review the results form a seed order I will be placing with Direct Gardening shortly. I also am planning to order several varieties of grapes, more raspberries, more strawberries, and hardy kiwi. (once I receive the replacements from this order). Shopping cart and wish list are filled and waiting...

I had sent back the shipping label and a letter requesting replacement on August 7th once it became apparent what was and was not revivable. I again am giving them the benefit of the doubt for now, we will see how they handle the replacement request. I hope it does turn out well as I really hope to try out their seeds and there are other plants I would like to order from them as well. I will update and edit this post accordingly. Honestly if they honor their replacement guaranty then they do deserve a positive review.
On August 22nd, 2017, gregislost changed the rating from neutral to positive and added the following:

I received the replacements for my order today. I know they are making an attempt to correct the situation fully as they sent the replacement strawberry plants and raspberry plants. The strawberry bare roots all looked great with plenty of live sprouts on almost every one, 2 of the 3 raspberry bare root bundles also look great and I am sure all of them will make it but 1 of the varieties of raspberry plant I think they know those are not likely to make it as they sent me 2 bundles of them instead of 1 but both bundles are non-revivable.

I am giving them a positive review because they have been fast and helpful and they honored their policy without any headaches at all.

I will be ordering from them again.

On August 27th, 2017, gregislost added the following:

Wrote to direct gardening and they told me to send them the shipping label again with a request letter and they will replace the plants that are non-revivable.
On September 11th, 2017, gregislost changed the rating from positive to negative and added the following:

I had followed the instructions that the customer service person gave me via email and was thought it was being handled properly, however I just received a letter from their customer service that is totally the opposite of what they told me via email.

The letter is a generic reply, it neglects what I even wrote in my letter to them about MISSING ITEMS. Besides the missing plants I requested the replacement of the Jewel strawberry plants that were totally not viable in both the original order and the replacement. I requested replacement for the Black Hawk raspberry plants that were totally dead on arrival and non-revivable. I have been gardening for over 35 years. I have worked with bare root plants for most of that time and I know what is and isn\\\\\\\'t revivable. I have actually written articles on raspberries and how to start with bare roots. I am going to refrain at this time from exploding on them unless this situation is not corrected. I am also preparing an article reviewing online gardening stores and had planned on giving Direct Gardening a decent rating but again I will definitely be giving them a failing review if this is not corrected.

#1- I noticed after my last post that 1 of the items listed on the replacement invoice was missing. I wrote to them about this requesting for that item to please be sent.

#2- I requested the replacement of the Black Hawk Raspberry bare roots as they are NOT REVIVABLE. All the other raspberry stocks in the replacement package were fine and have since grown, I did plant them in pots just to be sure and the black hawk have just rotted.

#3 The Albion Strawberry bare roots both in the original and replacement package were not viable. The first bundle had crown rot due to too much moisture, the second ended up just being non-viable.

#4 on top of this some of the other strawberry plants from the original order that seemed viable have since not survived. I was not planning to even request a replacement for them but since this occurred I am planning to request their replacement as it should be covered by their 1 year guaranty as it has only been about 2 months since i received them.

At this time I would NOT recommend using this company. Again I am restraining myself from exploding on this. I will take this further if it is not corrected. I expect this to be resolved. If it is then I am happy to change my review.
On September 14th, 2017, gregislost added the following:

Received a reply via email today. They stated I need to wait 6 weeks from the time I received the replacements to request the missing items and dead items to be replaced.
Note, I placed this order in JUNE. It is now mid-September. If I need to wait 6 weeks from the August date that I received some replacements and when I was suppose to receive the missing strawberries it would be after my first frost date and I would not be able to even plant them. This is on plants I ordered originally in June!! I have ordered plants for several venders this summer, Direct Gardening is the only one I have had any problems with.
On September 15th, 2017, gregislost added the following:

Now being told via email by customer service to once again send in the shipping label and letter. Why all the back and forth? I have only 2 weeks until my first first and 6 to 8 weeks to the first hard freeze. I think it will be too late by the time they will ship or just return my letter and shipping label again. Note the original order was placed in JUNE it is now Mid September and will not likely be settled until mid-October.

I now must decide to either wait until next spring to request the replacement and risk the replacement being sent timely so that if there are still issues with being sent dead sticks and rotted bare roots I will have time to yet again request a replacement or to request the replacement now and go through the pain in the butt and extra costs to pot everything so I can bring it inside to overwinter as well as to check what grows (if anything) and what doesn\'t. This should not be such a painful process.
On November 6th, 2017, gregislost changed the rating from negative to neutral and added the following:

Received Replacements for the raspberry bareroots, Albion Strawberries and they sent me Allstar Strawberries to replace the Jewel Strawberries. They didn't replace the Seascape... THey also did sent new gift items which was nice.

I gave them a neutral as they have honored their replacement policy (other than the missing SeaScape Strawberries) but I will have to wait until spring to see what grows at this point.
Negative LouWarren5
Pittsburgh, PA
(4 reviews)
September 22, 2017
The quality from Direct Gardening is poor: small, unhealthy and, three times now, not what was ordered. Their customer service is lousy, too. Apparently, they continue to thrive with aggressive advertising and one time customers who donít know better.

Looking at the reviews for the other companies owned by this same group, thereís a clear pattern of poor products/service. See for yourself.

Burgess Seed/Dutch Gardens/House of Wesley/Inter-State Nurseries/Farmers Seed/Four Seasons Nursery/Kelly Nurseries/Royal Dutch/Honeycreek Nurseries

Now I know. And will take my business elsewhere.

Company representative comment on October 6, 2017:
On Oct 6, 2017 7:23 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance.

Negative mjk6358
New Richland, MN
(2 reviews)
September 21, 2017
Shipment Details:Ship Date: 2017-8-24 Package #: 1
received them on august 30th
order details
Native Fern
$18.99 there were 12 one appears to be growing
Perennial Bargain
$9.99 there were 12 plants one appears to be growing
Francee Hosta
$7.99 there were 6 all appear to be growing
more plants may sprout, but they have been in pots for 3 week now. The ones that did not sprout appeared to have been in storage for a long time.
Company representative comment on October 6, 2017:
On Oct 6, 2017 7:22 AM, Direct Gardening responded with:

Many of our items are shipped bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance

Negative inflorescence
South Central, AL (Zone 8a)
(2 reviews)
September 19, 2017
Posted on August 10, 2017, updated September 19, 2017
My experience with Direct Gardening was altogether unpleasant. I did not receive all of my order and several items I did receive were rotten when they arrived. I believe the daylily tubers had been packaged in plastic while wet because there was nothing but mush in the bags. I have a hard time believing they were viable plants when they were shipped and deteriorated that badly in transit. I contacted the company by email from their website about two weeks ago and asked for resolution before I wrote a review and have had no response at all from them. The shipment I did receive was marked that it was 2 of 2 meaning the order was split and mailed separately. I have never received 1 of 2. Customer service is very poor and rotten daylily tubers is not an acceptable product. I would not order from them again.
On September 19th, 2017, inflorescence added the following:

After my initial review Direct Gardening posted a reply saying if I returned the original shipping label they would correct my order. I promptly sent them the label as directed along with a letter explaining what was wrong or missing with my order. They have not replaced anything. They have not offered to refund the money I spent for rotten, worthless bulbs that had disintegrated to mush prior to my receiving part of my order. They have not sent me the missing bulbs that I never received. (Per their shipping label my order was shipped in two parts and I only received one part). I was shorted by half when I ordered because it was a "penny sale" - order a bulb and get another for one penny. When I put my order in the "basket" it showed the proper number of bulbs, but when I paid with a card my receipt only showed ONE of each instead of the two that showed on the order form. That was dishonest and shorted me by half before I realized half my order would never come and half of what did would be rotten. I will never order from this company again, no matter how good the prices look. Bulbs are of the poorest quality, many are rotten and not at all viable, bulbs come enclosed in plastic which does not let them breath and are not padded to keep them from being bruised in transit. Customer service is nonexistent. I got MAYBE 25% of what I paid for and the company will not communicate with me about correcting their mistake. No more bulbs for me that I don't hold in my hand and inspect prior to purchasing.
Company representative comment on September 19, 2017:
On Aug 10, 2017 7:30 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance.

On Sep 19, 2017 2:14 PM, Direct Gardening added:

We have been corresponding with this customer via Dmail as we did not show receiving previous emails. We do show that a replacement order was shipped on 9/14/17 and should arrive very soon.

Negative cgarfield
Greenville, SC
(1 review)
August 27, 2017
I ordered 43 sedum plants to fill in some spots that were mulched. When they arrived, they were all dead or dying. Many of the plastic bags contained mold. I tried planting them anyway, but none made it, including the free plants. I asked for the plants to be replaced. It took several weeks, but they did arrive. Unfortunately, they were in nearly the same condition as the first batch, minus the mold. I did plant them, and of the 43, 4 survived.
Company representative comment on September 7, 2017:
On Sep 7, 2017 12:55 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

Positive ryheino
Calumet, MI
(1 review)
August 14, 2017
I ordered from Direct Gardening in July 10, 2017. All plants arrive on July 22th, I ordered six tree hydrangeas (two different varieties). I was a little skeptical based on the numerous negative reviews on this site and others, but with the cheap prices I figured a would give it a try. So for about $20 with shipping I figured it was a deal. Anyways, so I have ordered multiple bare root plants over the years from various online or catalog retailers and generally have had about a 90% success rate.

So the day they arrived in the mail my wife picked them up from the post office and I hadn't notified her they were coming so they sat in her car for a few hours in the hot sun. Yikes!!! Anyways I took them out of the package, it was pretty "low effort" on the packaging side of things, and the plants were floating around in the plastic bag with root exposed and dry. So based on previous experience I was say this was bad, I mean really bad!!! Or was it. I did the scratch test on all the plants and to my surprise they all showed green tissue, so obviously i was excited. So I planted them like I would any other bare roots and place them in a shady spot and on August 12th and 13th all six tree bloomed. I was quite amazed, they all look very healthy and they all have high quality roots growing.

So here is my thoughts, I had a 100% success rate and I did so much wrong. I generally always get my bare root plants in April and plant as the snow is melting, I always take great care when handle my plants to make sure the roots stay damp and pre-soaked prior to planting and my sucess rate historically has been 90%. This time I ordered them in mid-july, sat them in a hot car, no damp roots, I did do the pre-soak and they all grew.

So overall I was happy with Direct Gardening, I feel they don't offer a exceptional product, but they offer a product that is good enough to grow. Will I order again? Absolutely, but probably not in July. I recommend trying them, expect some crappy packaging, but my stuff grew well and yours probably will to.

Positive jodieotte
White Hall, MD
(1 review)
July 10, 2017
Look I get it, you purchase your plants and think they are going to arrive gigantic and beautiful and within a few weeks, you will have this gorgeous overgrown English garden. I know that's the vision I always get. The problem is, that's not reality.

This is my second year using Direct Gardening and I have had a mostly positive experience. Here is my experience with some of the different plants. This is a completely honest review.


Blue Moon Rose and Climbing Blaze Rose (2) - They are doing amazing. They have doubled in size.

Hops Vine - fantastic. It grew very quickly and has grown over top of the 12 foot obelisk I built for it to climb. I will be purchasing these every year if I cannot get seed from them.

Painted Daisies - Small, but doing well. I have had one beautiful flower so far from them.

Orange Butterfly Plant - bought three. All three came as roots and are healthy and growing well.

Lavender (perennial type) - oh my word, these lavender plants came as what looked like roots and one stem. They have grown wonderfully in my rock garden. All six thriving and have more than quadrupled size.

Irish moss - doing well, but it's very important that I keep watering them. Some days they look a little dried out but seem to bounce back well.

Privet Hedge (purchased 20 or so)... they are doing incredible. I purchased others that were double the size and a LOT more expensive from another company that all died except three. The ones from Direct Gardening are thriving. I don't think I have had a single dead one from them. I have to contact the other company and show them that theirs did terrible. I will be purchasing more from Direct Gardening next spring.

Clematis - no flowers from them but that's expected when they are so small. They are both climbing my lattice well and are very healthy (don't forget, plant the roots in shade while the rest is in full sun).

Trumpet Vine - also doing well - two of them. They are also climbing my lattice. I expect beautiful blooms from them next year.

Blue Festuca Grass - doing well in my rock garden, no issues, seem to be very hardy

Balloon Flower - this was a free gift. I will be buying more. It's one of the best. I put it in my flower garden and forgot about it. When it started growing, I was puzzled and didn't know what it was until I was reminded that it was a free gift. Worth it!

Dragons Blood Red Sedum ground cover - doing well. No problems.

Periwinkle - doing well, spreading, thriving in the shade.

Shasta Daisies or they are another type of daisy - forgot which - slow growers but they are alive. Haven't seen any flowers from them yet.

Astilbe - doing well, thriving in the shade.

Candy Tuft - doing well, no problems.

I believe there are a few more that I cannot think of at this time that are doing great.

Free bulbs - I received a lot of free bulbs because I have placed so many orders. All of them that I planted grew well.

Rock Cress - died in my rock garden. I really think this was me... I should have watered more. They seem a bit finicky and my rock garden is super dry.

Francee Hosta - Doing great.

Seeds: I purchased multiple seeds from DG - lettuce, spinach, among others. They all did or are doing well.


Canadian Hemlock - unfortunately, they all died. They were tiny plants, way smaller than I anticipated, and I expected them to be small. I thought I had read they were 8 or so inches and they showed up maybe 5 inches tall. I will be contacting Direct Gardening and see if there is anything they can do.

Delphinium - not doing well. Three that I purchased are still alive, but not growing well - HOWEVER, I think delphinium is a very slow grower. This may be on me. They are still alive, and I do see some new growth so I don't blame that on DG.

Strawberries - nothing. I don't know why but I can't get any strawberries to grow. I won't even be contacting DG about these because I tried some purchased from Home Depot as well, and I cannot get them to grow. They were so cheap from DG, I'm not even worrying about that. I will be trying again next year.

I wish the orders came quicker; I'm impatient. :)


I would have had a more negative experience to write about but I realized *I* was the problem. Last year was my first year using Direct Gardening and hardly anything survived. The thing is, I ordered in July. DO NOT START MID SUMMER!!! This year, I started ordering around March and planted right away, and everything established itself very well. Since you are receiving bare roots or starter plants, you MUST start early with your gardening. Don't wait until it gets super hot and drought-like and expect your plants to become well established unless you are willing to be watering every day, twice a day sometimes, and really watching them carefully. It is work.

If you would like to see any of my plants from DG, I share at and on my instagram

I will be using Direct Gardening again next year. I plan on ordering early - blueberry bushes, strawberries, and maybe a few other items. I will definitely be ordering more perennials. By the time I'm done with my gardening, I hope to have a relatively easy setup with hardly any upkeep. Perennials!!!
Negative Debraweita
Cleveland, OH
(1 review)
June 29, 2017
This place is a sham and customer service is a nightmare. I bought poplars from them and they arrived bone dry. I've bought poplar saplings before via the Internet so I know how healthy saplings should arrive. These were complete dead. I contacted them. They asked that I please plant them and give them six weeks. I did as I was asked. When they remained dead, I contacted them again and they said I should have returned them within 14days.
Then I looked them up and now realize this is their scheme.
This place is a joke.
Company representative comment on July 6, 2017:
On Jul 6, 2017 2:47 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.

Negative buda7733
Hutchinson, MN
(1 review)
June 16, 2017
As a first and last time customer what a HORRIBLE experience.

I called twice asking them to delay shipping as we would be out of town and was told twice not a problem. Now a week before I leave I get a shipping notification and nobody can tell me if it will arrive within the week or not. So now I have all these plants I ordered potentially sitting in the post office dying. Super awesome...=(

God help you if you ask to speak with a supervisor.


I guess this is my 100.00 lesson. Never again.
Company representative comment on June 16, 2017:
On Jun 16, 2017 2:37 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. Once an order has entered into processing it becomes very difficult to catch and stop shipping. The customer should have also received a tracking number with the shipping notification.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

Positive jrick
Jefferson, TX
(2 reviews)
June 15, 2017
After reading the reviews I was in a quandary. There were a number of positives but also a number of negatives. Realizing that this company concentrates heavily on bare root/dormant plants and also realizing that quite a few people don't know how to deal with plants of this nature, I decided to give them a try with a relatively small order; 4 dozen rose of sharon plants and some incidentals. I received the plants in two weeks just as advertised. And just as advertised, the plants were dormant. I did a scratch test to make sure the plants were still viable and all I checked were fine. I planted them and EVERY ONE has broken dormancy and greened out. I had expected a 10% or even 20% failure rate, so I was pleased to see that I had no failures at all. I placed a second, somewhat larger, order and received it again, within the advertised time. Same day I received that order, after examining it, I placed a third order. That one has arrived and I am once again pleased with my decision to give them a try.
Company representative comment on June 16, 2017:
On Jun 16, 2017 7:53 AM, Direct Gardening responded with:

Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments.

Negative ncbill
West Jefferson, NC
(11 reviews)
June 11, 2017
Posted on June 5, 2017, updated June 11, 2017
Posted on May 25, 2017, updated June 5, 2017
I had a bad experience with Direct Gardening a few years ago. I don\\\'t know what made me decide to give them another try. A terrible mistake, and a terrible waste of money. I had a nightmare experience trying to get them to honor their \\\"guarantee\\\" before.

The experience a few years ago was terrible. However, this year\\\'s order makes that experience seem like a pleasure.

24 days from order to delivery, no communication, no shipping notice, no tracking information.

Order is trickling in, packed in plastic bags, mostly unprotected. A few plants were in plastic clamshells, but most were bare-root and smashed together. Awful. Just awful.

The \\\"plants\\\" are \\\"puny\\\" and \\\"sorry\\\" as my Granny would have said. Lots of unviable rotted roots. Dead twigs.

They sent substitutions that made no sense to me.

The \\\"freebies\\\" they send are pure garbage, desiccated remains of bulbs.

By far, the most shameful batch of plants I have ever received. The bare roots that look viable are itsy-bitsy...shockingly small in comparison to anything I ever receive from any other sellers, even other deep-discount sellers.

I\\\'m used to getting \\\"plugs\\\" and \\\"liners\\\" and bare-root plants. In general, that is the only way I can afford the plants I want. I am patient, and can wait for them to grow, as long as they are alive and healthy.

Do not waste your money. You will be sorry. I know I am!
On June 5th, 2017, ncbill added the following:

I\'ve received all of my order from Direct Gardening now, or at least things labeled with the names of what I ordered, attached to the objects.

I did receive a shipping notice this time. The \"notice of shipment\" arrived in my email 2 hours after the actual DELIVERY took place.

Everything delivered mostly loose in huge plastic bags. Almost nothing protected.

I have read the condescending response from whomever Direct Gardening is paying to respond to these reviews. I am very well aware of \"dormant state\" and \"bare root\" and how to hydrate and nurture healthy plants that are in this state. No amount of hydrating and nurturing slimy, rotted roots and stems will result in anything other than hydrated and nurtured slimy rotted roots and stems.

Blaming their victims is part of the Direct Gardening scam.

I did receive some nice healthy bare roots, but they were tiny. A batch of bare-root hostas weighed less than 2 pounds. The same number of bare root hostas, similar cultivars and similar pricing, weighed 32 pounds. As an example.

The trees/shrubs were packed using \"enhanced frustration packaging\"--they use strapping tape where better merchants use elastic bands or twist ties. None of the trees/shrubs had decent roots, and all were super-dry. It seems unlikely that any will live.

The company representative has come on here to brag about their vast army of satisfied customers. I wonder how many of those \"satisfied\" customers shop with them again? Their products are low-priced. Lots of people probably order from them and don\'t complain, because the product wasn\'t costly and they decided it was a cheap lesson learned.

I can\'t believe I was stupid enough to order from them again this year.
On June 11th, 2017, ncbill added the following:

Important to note, despite the claim made by the Direct Gardening rep here on this website, I have NOT been contacted by anyone from the company.
Company representative comment on May 31, 2017:
On May 31, 2017 8:34 AM, Direct Gardening responded with:

We are sorry to hear of the problems with this customers order. Many of our items are shipped as starter or bare root and dormant as this allows them to be transplanted with much higher degrees of success. It does not mean they are dead, but since they are dormant, and not leafed out, people unfamiliar with bareroot nursery stock may they mistake them for dead. We suggest soaking in water overnight or for a few hours before planting. Then keep well watered after planting and within 6 weeks of warm weather, the plants should break dormancy and show signs of leaf.

We do have both a refund and a replacement guarantee and stand behind them.

A customer care representative has contacted this customer to see if we may be of assistance

Negative GARDENMAN1955
Carterville, IL
(1 review)
June 8, 2017
BAD NEWS!! Their CUSTOMER SERVICE is very poor and they substitute plants without emailing you first!! Like I said...They could have at least sent me an email before they shipped substitutions. I could have taken a credit and ordered something else. But I felt like "You got his money and that is that!!" BTW.....I have hundreds of Gardening friends on Facebook and other Social Medias. ALSO...the "FREE THINGS" I received were just bags of rotted mess. get any kind of refund or credit, they want you to send the SHIPPING LABELS off of the shipping box How many keep the boxes very long?? THEY ARE A SCAM!!! THANKS!!
Positive melodiecoz
Somerset, KY
(1 review)
May 31, 2017
I read the host of negative reviews on this company before I chose to buy from them. My decision to shop Direct Gardening was based on a comment they added to a positive review, thanking the customer for the review, and adding that most of their customers have a good experience, but don't write a review. I felt like that could be valid. So I decided to purchase from them, and give them another positive review if everything went fine. My plants arrived, pretty much in the shape I expected them to be in, decent root ball, packaged in plastic shells. The plants took a bit to arrive, but I was expecting that too, and planned to be patient. I got some small free bulbs with the order which was nice. I have a problem getting bulbs to grow so if they don't, I won't know if the problem was me or the bulbs. All in all, I got what I expected to get. I had to message them a question at one point after I placed my order. They got back to me within a day. I would shop there again.
Company representative comment on June 6, 2017:
On Jun 6, 2017 2:46 PM, Direct Gardening responded with:

Thank you for posting your positive review. We appreciate when our customers take the time to post the good experiences. Happy Gardening!

Negative tombaak
High Desert, NV (Zone 5a)
(25 reviews)
May 19, 2017
WARNING: If you close the account you paid with,
you will not get a refund.

THIS COMPANY IS HEARTLESS! Flowers are a symbol of love and life, and this company has taken the death of my mother in law as an opportunity to benefit their bottom line.

My mother in law placed a $600+ dollar order the week before her death. When the first box arrived a few days after she passed away I returned the box and contacted the company to let them know it was being returned and why. I asked them to please cancel any remaining shipments and was informed that 5 other boxes had just shipped. I told the representative that those boxes would be returned as well once they arrived.

This company uses MANY names. Dutch Gardens (the name I ordered from) refunded the contents of the first box, but when I called to find out why the other 5 boxes hadn't been refunded, the representative confirmed that all the merchandise had been returned, but told me that the company would only refund to the debit card that paid and since the debit card was no longer valid (checking account had been closed due to death) they had no way to refund the orders. I requested they issue a check to the estate, or simply give store credit for the remaining amount. I was told that the request would be forwarded on the the appropriate person.

It has now been 9 months, I have called several times, and each time I am told the request for refund has been made, but the company stands by their policy of not refunding returned orders if they are unable to refund to the card that placed the order.

Basically, this company does not dispute the fact that they received this entire order back. They simply refuse to issue a refund in any form other than to credit a debit card that is not valid, and won't accept a charge or credit.

I wish I had kept the plants and spread them around to her many gardener friends and planted some of them with my girls in our own garden to remember their grandma by. I was just so overwhelmed by the unexpected death that anything other than returning the boxes seemed more than I could manage.

The death of a loved one is a very emotional and exhausting time, and this company has made what should have been very easy, a difficult and enduring challenge.
Negative TMichelle
Platteville, WI
(7 reviews)
May 11, 2017
Do not order trees from this company. Yes, they're cheap, but they don't grow. Every one of the trees I ordered from them failed to grow (and they shipped them early enough that by the time it was obvious the trees were dead, the 20 day warranty had expired)
Company representative comment on May 17, 2017:
On May 17, 2017 9:34 AM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.

Negative blondedonna12
Jacksonville, NC
(2 reviews)
April 24, 2017
I placed an order on 3/7/17, and on 3/27/17, I contacted customer service via email regarding my order, to which they replied: "We have received your order, which has been scheduled for spring shipping. We are currently shipping to your area and are sending orders out as quickly as possible. We are still getting a lot of nursery stock in from the fields and are shipping as soon as the plants are prepared. Houseplants and tender perennials will generally begin shipping in April to decrease the risk of frost damage in shipping."
That was understandable. I assumed that at least on the one month mark(4/7/17) of my order I would receive an email saying my order would be shipping soon. I never heard anything, so I wrote customer service on 4/10/17 to inquire about the status my order. The representative looked up my order and said that she had put in a request for my order to be shipped now. Well, 8 days passed. I wrote customer service AGAIN on 4-19-17 and said I had received no emails that my order was being shipped, so I wanted to cancel my order. On 4-20-17 customer service responds and says :"Your order has been sent and should arrive shortly. Please allow 5-10 business days to receive your package(s)." I finally get my package today, 4-24-17. There was no tracking beforehand or anything. When I opened the package most of the items were bulbs and certainly could have been shipped when I originally placed the order. I wouldn't have minded having my live plants shipped later, and the bulbs ahead of time. The live plants were also packaged in a plastic container that was crushed, and the outside mailing package was a plastic shipping bag,( not very durable) with absolutely no cushioning to protect plants. The bulbs I ordered could have been crushed easily during transit. From start to finish, I was NOT AT ALL impressed with this company. It was honestly a headache, and a pain, to have to constantly keep on top of these people about my order. I usually order from Santa Rosa Gardens and should have stuck with that company for all of my plant orders. The level of care as far as package for the plants, and communication, is far SUPERIOR compared to this company. I would NEVER recommend this company to anyone!!!
Company representative comment on May 17, 2017:
On May 17, 2017 9:40 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.

A customer care representative has contacted this customer for further information.

Positive mleonard
Independence, KS
(1 review)
April 13, 2017
My first order with Direct Gardening and the plants arrived in great shape. The were packaged very well and I am pleased with them.
Company representative comment on April 24, 2017:
On Apr 24, 2017 12:20 PM, Direct Gardening responded with:

I wanted to thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments.

Negative oskarsa00
Albuquerque, NM
(1 review)
April 12, 2017
on 3/20/2017 i placed an order with Direct Gardening. Mistake. 23 days later and no one knows anything about my order. EXCEPT my card has been charged~ I have called 309-662-7943. I called last week. Took 1 hour of busy signal BEFORE i got thru. 1 hour. Called few minutes ago. Same Drill. 1 hour of busy signal before i got thru. This employee said, order STILL being processed. W~H~A~T **** 23 days. Person told me i could wait another 2 weeks cause can take that long to pack & ship. Since has not shipped i am calling my credit card and cancelling this. I did find the facebook page about "do not buy from..." wish i had found before i ordered on 3/20/2017. Buyer Beware. any company in 2017 that will NOT answer email. Makes customer's wait hours on the phone. Can NOT give any concrete info about order But Bills you - in my book is a scam...
Company representative comment on April 24, 2017:
On Apr 24, 2017 12:18 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

Neutral lolmewz
Abingdon, VA (Zone 7a)
(2 reviews)
November 6, 2016
Posted on May 26, 2012, updated November 6, 2016
I made two orders from this company this spring. the first order was:
2 mock orange (getting bushy already)
6 rose of sharon (doing great)
2 pink weigela (one bloomed already, I think the other one died. The one that bloomed was gorgeous.)
1 dwarf fig (doing great)
3 yucca (doing great)
20 native daylilies (doing great)
6 hibiscus (doing great)
4 mosquito shoo geraniums (doing great)
4 blue hydrangea (doing great)
60 greecian wildflower (still dormant)
10 blue geraniums (doing great)
40 poppy anemones (doing great)
3 lavender astilbes (doing great)
2 catmint plants (one died but I took a cutting from the one good plant and the cutting is starting to grow)
6 rhododendrons (doing great)
250 peat pots (used these to start my flower-seeds and veggies)
The total was 146.98, but I was very pleased with the majority of the plants and they quickly came out of dormancy so I made a second order about a month or two later.

My second order:
6 purple leaf plum hedge (I loveee the leaves on this bush, they\'re more of a reddish purple than a deep purple.)
5 old fashioned lilacs (doing great)
2 mock orange (doing great)
2 hydrangea trees (doing great)
6 rose of sharon (doing great)
4 pink weigela (doing great, but one still looks dormant)
2 triple crown blackberries (still dormant)
3 yucca (doing great)
10 native daylilies (they looked cooked but they recovered in like two days.)
1 blue light clematis (if this does well, I will buy tons more of these.)
6 rhododendrons (looks like the mailman was a bit rough with these a lot of their leaves were crushed)
3 pink astilbe (doing great, these were a lot bigger than the first ones I received and are already 3xs their size)
2 blue geraniums (doing great)
40 poppy anemone (still dormant)
16 lord lt. anemones (still dormant)
2 white dayliles (these looked like someone steamed them but they have fully recovered and are doing nicely.)
4 Brazilian butterfly plants (still dormant)
2 lavender daylilies (these were also steamed looking and slimy when they came but they are doing nicely now also.)
The total for this order was 111.25. I think a lot of the stuff was a bit cooked in the shipping because it had been very hot, so not in the good condition of the 1st order.

I will hold on to my shipping labels in case anything goes wrong with them. I ordered from 4 seasons nursery last year, they have the same 1 year guarantee and honored it so I am hoping this company will be just as good about their guarantee. I started all of my shrubs and hedge plants in potting mix and old two liter bottles I turned into planters. I find they come out of dormancy quicker like this than when I plant them directly in the ground. I always try to baby bare-root plants for a couple months. I planted the clematis and geraniums around my mailbox as my own interpretation of their mailbox garden kit. The geraniums seem to be kind of tall and not as bushy as regular geraniums, I will keep cutting them back to see if they bush out more.
On November 6th, 2016, lolmewz changed the rating from positive to neutral and added the following:

Order number: DSWWWGWBJ Placed on 03/24/2016

Had 1 dead Blue Light Clematis, 2 dead English Lavender, 1 dead Fuchsia and they gave me 2 double pinks when i ordered the Double Fuchsia Collection. I have ordered from this place and their affiliates many times before. There are always a few dead things, but they do always replace them. I didn't get my items replaced this time because I lost my order slip when packing to move back to Virginia. I will continue to order from them because they do have a lot of very well priced items, such as their fern and daylily collections. I feel as though for a $200 order, it wasn't that bad and I saved enough not to really care about it. I was actually surprised some things did well considering the squirrels where I was living liked to dig up all of my bare root plants.

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