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The scoop on 'Jackson & Perkins'

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  Company Profile  
Jackson & Perkins

Mailing Address:
2 Floral Ave.
Hodges, South Carolina 29653 (United States)

Phone: 1-800-872-7673
Fax: 1-800-242-0329

Catalog Order Page: Hyperlink
Paper Catalog Cost: Free

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Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 0 1 2
Neutral 0 0 1
Negative 0 2 9
This company is affiliated with Park Seed Company (aka Park's Gardens)

This company offers a variety of plants.

This company specializes in:

Other helpful information:

  Feedback History and Summary  
186 positives
47 neutrals
242 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Positive sojoyful
Merrimack, NH
(2 reviews)
October 23, 2018
On October 14, I ordered a climbing rose and a hosta as part of a clearance sale. They arrived in the afternoon on October 19 in excellent condition. I planted them on October 20 and they are doing fine three days later, despite cold nights. I live in Zone 5B New Hampshire. Very happy with this transaction.
Negative SnowKnitty
South Jordan, UT
(1 review)
October 10, 2018
I placed an advance order for a Blaze of Glory climbing rose at full price ($26.95 plus a shipping charge of nearly $12). Having ordered over 40 various roses from J&P years before, I was excited when I received my rose in the parcel. What I saw made my jaw drop. The stems on the potted rose were only as thick as USB cables and it had blackened leaves (they shipped a plant that had recently sprouted new growth). I was not happy at all. My husband looked at it and refused to waste his time by planting it. I called J&P and they said I had to plant it and promised to replace it if it didn't grow next spring. Whether it survives is beside the point. I paid for a robust $27 rose and got a grocery store reject!
Company representative comment on October 10, 2018:
On Oct 10, 2018 5:24 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can make the appropriate adjustment for you. Thank you for bringing this situation to attention.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative jpenner
Bismarck, ND
(1 review)
August 1, 2018
I have been a long time customer of J&P for many years. I have also ordered bareroot roses from them and always had them stand behind their guarantee and replace or give me a credit for any roses that did not come out of dormancy. Well, that is no longer the case at J&P. They are refusing to stand behind their product. I ordered about 20 bareroot roses from them this spring, and three of those failed to grow. I received them the end of May, planted them, and they died back from the ends of the canes to the base and never showed any signs of growth. The canes turned brown and they died without ever sprouting. I contacted J&P about their guarantee asking for a credit for the 3 roses that failed to come out of dormancy (which I would be happy to spend there next year since I am a repeat customer). I was told they were "unable to make any adjustments for the 3 roses that failed to grow due to they were not recommended for your growing zone and that their warranty states that they are not responsible for ignoring the recommended hardiness zones". I understand about the hardiness zones. I have raised roses for several years and purchased from J&P numerous times. However, the hardiness zones have to do with the roses surviving the winter and colder temps than what is recommended. This has nothing to do with the fact that the roses that I received from J&P did not come out of dormancy. The temps here have been in the 70s to 90s and the roses were received in late May. The fact that they never grew at all has NOTHING to do with the winter hardiness rating of the rose. Anyone with an ounce of common sense knows better than that. So, be warned...J&P will not stand behind their product, and will use whatever tactic they can to avoid honoring a guarantee. The guarantee is not worth the paper it is written on. The company used to be honorable and the customer service was great, but that is no longer the case. I would not recommend purchasing from them, unless you don't care if what you purchase actually grows. I will be ordering from a different supplier next year.
Company representative comment on August 1, 2018:
On Aug 1, 2018 11:05 AM, Jackson & Perkins responded with:

I am so sorry to learn that you disagree with our guarantee policy when ordering outside of the recommended hardiness zones. Yes, roses that never come out of dormancy should never be denied credit because of this clause in our Guarantee. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. Please mention your post in your email.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative FrostPrincess
Shakopee, MN
(6 reviews)
June 15, 2018
I knew better....I had read all the crappy reviews....I personally know several people that had had HORRIBLE experiences with Jackson & Perkins...but the siren song of Dark Cherry Floribunda roses on sale was too strong...I succumbed and placed an order online on 06//05/18...they charged my credit card immediately, the very same day. So I waited...and waited...and waited. On 06/15/18 I went to their website to check the status of my order....my order didn't seem to exist. I then tried the chat....it took a moment for him to find the order and then he gave me the obvious lie that due to weather the roses were unavailable....I called him on that lie and then he said the latest shipment did not meet their quality control (What? from the reviews I've read they don't have any quality controls, let alone anything that vaguely resembles 'standards'!).

When I asked why I had not been notified sooner, and my money refunded right away...and had I not contacted them about my order would they have just kept my money and never tell me that my order was canceled? I was then told I would get my refund in approximately 3 days...I told them I wanted my money back immediately-they charged me immediately...then the chat person disconnected.

What a bunch of CROOKS!!! Of course, being well aware of the reviews and their reputation, I guess I dodged a bullet and did not end up with the headache of receiving dead sticks instead of the roses I ordered. I will be contacting them EVERY day about my refund, I do not trust them. Awful-Awful-Awful Company....crooks and liers.....I just hope I get my money back!
Company representative comment on June 15, 2018:
On Jun 15, 2018 6:03 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately there are times when we do have delays or run out of products that is beyond our control and even have to stop shipping due to temperatures. Please know we are currently working on a program that will notify our customers when we encounter these issues. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can check the status of your refund .Thank you for bringing this situation to our attention.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative Guislaine
Salem, NH
(1 review)
June 9, 2018
DO NOT BUY FROM JACKSON & PERKINS! IT WILL BE A TOTAL CHEAT!

We have recently bought 5 x 2-Quart 'Iceberg' roses at $25.95 each.
We knew they would be delivered bare-root so that immediately after we received them we have planted them all in the same area together with other roses.
1 rooted.
The other 4 died soon after.
We contacted J&P with the pictures, and original tags, of the dead roses to have them replaced.
They never replied.
We've ended up to pay a 2-Quart bare-root rose $129.75!
Guislaine
Company representative comment on June 11, 2018:
On Jun 11, 2018 12:02 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative Angieail
Acworth, GA
(1 review)
May 6, 2018
I ordered three zepherine drouhin climbing roses. All three looked like dead sticks upon arrival. One barely survived, two never lived. I called for a refund. After many pictures and another call I was told one of their horticulurists would decide if I ever get a refund. Month later I am still waiting. I had a very large order, but I won’t waste my money with them again.
Company representative comment on May 10, 2018:
On May 10, 2018 1:31 PM, Jackson & Perkins responded with:

Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can check the status of your refund .Thank you for bringing this situation to our attention.

Ahsya M.
Customer Care Specialist
JPPA, Inc.
800-845-3369

Negative Aleicia
Morrisville, VT
(1 review)
May 3, 2018
I ordered three trees in March from Jackson and Perkins.
My order told me I could expect the trees to ship at the proper planting time for my zone and I was given an anticipated ship date of May 2nd. Today, May 3rd, I checked online and my order status was still listed as open with an anticipated ship date of May 2. I called customer service to inquire about when I could expect my order ship and was told I would not be receiving my trees due to a quality issue. The quality issue was not explained, no future offer to supply product was made, the company made no attempt what so ever to remedy the situation. Had I not called, I would still be waiting for an order placed 2 months ago. For the past two weeks I frequently checked my order status which was always listed as open and listed an anticipated ship date. They should have contacted me and told me otherwise.
Company representative comment on May 10, 2018:
On May 10, 2018 1:26 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention.  We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately there are times when we do have delays or run out of products that is beyond our control. Please know we are currently working on a program that will notify our customers when we encounter these delays. I am uncertain what happened with the emails inquiries you sent and why they went unanswered, this is unacceptable and we will be looking into this matter. We are so sorry for the inconvenience and disappointment caused.


Ahsya M.
Customer Care Specialist
JPPA, Inc.
800-845-3369

Positive dacoitdan
Lanexa, VA
(10 reviews)
April 26, 2018
My first time ordering from this company. I ordered a bareroot "Zephirine Drouhin" climbing rose and some "Karma" dahlias. I was delightfully surprised when they shipped the rose ahead of time so I could get it in the ground for increased root development before the hot weather shows up. The rose was a very healthy specimen that had been packed well. A month and a half later they sent the dahlias. No extra shipping charges. I wish all mail order plant vendors did things this way. The rose is flourishing with about eight inches of new growth and the dahlia tubers were the first to break ground of all the ones I planted from several different vendors. I will order from them again.
Negative StevePCGuy
Brea, CA
(1 review)
April 12, 2018
Californians, beware!
I ordered some climbing roses in November that shipped a couple of days later. I planted them in the ground, and they're doing well. However, my Disney Rose didn't shup until January 16. As soon as I got it, I followed all instructions: Soak, place in soil, etc. One stalk was broken, but I figured the plant seemed OK and proceeded with planting. The plant never took to the soil (exact same soil as the other 5 roses), and it died. Basically DOA.
On March 13, I sent an email, and got the automated reply.
I called today, (April 12), and was basically told, "Tough luck, Charlie, you're in zone 10. That's a zone 9 rose." Guarantee won't cover anything outside the planting zones, yada yada yada.
So beware, zone 10 Californians. Even though it never freezes, and the weather is mile, your climate is "too Mediterranean" for these roses. And if you're out of the proper zone, then if anything happens, it's your fault.
Interestingly, Armstrong Garden sells many Jackson and Perkins roses that have flourished in my garden. It just seems like a cheap way to do business. The honor and name of the business clearly mean nothing.
There are plenty of other growers who will honor their guarantees, and not find ways to rip off consumers. Don't buy from these people, and don't order out of zone.
Company representative comment on April 13, 2018:
On Apr 13, 2018 7:43 AM, Jackson & Perkins responded with:

I am so sorry to learn that you disagree with our guarantee policy when ordering outside of the recommended hardiness zones. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative legsnc
Durham, NC
(1 review)
March 8, 2018
The canned reply to each of the previous complaints is a perfect example of the customer service of Jackson and Perkins. Like the other customers, after ordering both roses and hydrangeas from J&P they arrived looking DOA and - in the case of the hydrangeas - diseased. I took pictures and emailed them asking for replacement plants. The response was that I was wrong about their condition. They then instructed me to contact them if the plants did not recover after planting. I did. I was told to wait until the warranty ran out before requesting replacements (90days). Following the 90 days, I was told that now, the plants were out of season and could not be shipped. (As they would have known at the time they instructed me to wait until then). They said they had put a note in my file and would send replacement plants in the spring. From the overall tone of the multiple communications I had had with them, I knew I would never hear from them again. Nor will they ever hear again from me.
Company representative comment on March 8, 2018:
On Mar 8, 2018 9:57 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review the emails sent so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Neutral Friend_NoMore
Schenectady, NY
(3 reviews)
January 10, 2018
Years ago when the company was based in Oregon, we landscaped our yard at an old house in the South with seventeen J&P roses, including climbers, hedges and miniatures. We bought other plants from the company and other nurseries. all with success. I am concerned that some have become less reliable. In fact, I am certain that the plants were so wonderful that it led to others wanting the property and distant relatives and their friends made plans to move us out and themselves in, although we had financially saved the property from loss. Beware beautiful gardening! NOT SUCH LOL!

Anyway, I cannot say the same for the current situation with this company, except that I have had good interaction with customer service. I did report fruit trees and roses sent upon arrival that had dead canes with no green wood beneath, to give them a chance indoors during winter. We shall see soon if these survive. Replacements were promised. I have shared with them that having shipped plants in this condition should not have been done by the nursery staff in the first place, as if to assume customers do not know plants. Yes, I have a formal horticulture background. Once viable, I will share these with a youth club.

I would rate J&P fine otherwise.
Company representative comment on March 8, 2018:
On Mar 8, 2018 10:01 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your plants upon delivery. We at Jackson and Perkins want to offer our customers only the best in plants and service. If you have any issues, please do not hesitate to contact our customer service team.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative gelaina
Jamestown, ND
(1 review)
December 19, 2017
On May 2 of 2017 I I received an email from Jackson Perkins stating the 23 roses that I ordered were on the way. When they arrived 1 week later I unpacked the box and followed their directions to prepare the roses for planting. Some of the roses were for zone 5 and some were for zone 4, which is the zone I reside. I have often ordered out of zone roses, ie Lady of Guadalupe, and by using the Minnesota tilt method getting these sensitive to cold roses to return spring after spring and flourish. All but 6 of the roses leafed out and produced abundant blooms. Of the 6 that did not produce, 4 were zone 5 and 2 were zone 4. I tried to awaken the roses with solution of water and Epson salts, but got no life indicators. I contacted Jackson Perkins on July 22 and August12 and again at the end of September and finally for one last time in December. In December the customer service rep said I was past the 90 day warranty. I asked to talk to a manager and they said they would note my concerns and but that would be all. They were not helpful. They were contentious. Unapologetic. My July email certainly was within the 90 day warranty and I unequivocally declared the 6 roses were not producing. Indeed, recommendations I got from Jackson Perkins, if implemented took me way past the warranty date. The end of September email suggested they were in the busy time of their season and the refund issue would need to be addressed at a later date. With all other vendors I work with they will refund or replace if the plants they sell do not thrive in the growing season they send them. Most of them will replace the plants if the plants do not survive the winter. It is expected by me these vendors will not be likely to replace a plant I order that is out of zone and does not survive the winter, but they all will replace a plant that is out of zone or not if it will not leaf out in the summer it was sent...all except for Jackson Perkins apparently. Heirloom roses out of Oregon has a stunning reputation. I understand Jackson's policy about out of zone purchases, but only if the purchase does not survive the winter. In my case the out of zone roses did not even leaf out. DOA. In a separate but related matter concerning orders for roses that happen to be out of stock when they receive the order. They have taken upon themselves to substitute an out of stock rose that I have ordered with a different rose at their own choosing without even contacting me. So in one case they sent me a tea rose with a color that did not fit the garden palette and they sent me a zone 5 when my original request asked for a zone 4. When I called them, they told me to read the disclaimers which are embedded in the tombs of their website. I asked the rep how many people know of this policy and how many people go digging in the tombs to find it. The rep said most everyone knows where to look and most people don't care. I say "Humbug!" Goodbye Jackson Perkins and hello Heirloom. If Jackson Perkins is going to have a policy like this it should be highlighted somewhere in the checkout process
gene Haugen
905 7th Ave NW
Jamestown, ND
Company representative comment on December 19, 2017:
On Dec 19, 2017 10:00 AM, Jackson & Perkins responded with:

Dear Gene,

Please contact me directly at the email below. I would like to get some information from you and help you get a better resolution. I will need your order number and the 6 roses names that failed to survive.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative libbylion
Oakland, CA
(1 review)
July 28, 2017
NEVER again. We bought 4 tree roses in June and they were shipped to us shortly afterwards. All 4 looked dead on arrival but we planted them anyway, thinking they maybe they just needed a minute. Fast forward to now, and nothing has happened. They are indeed dead and I am 99% sure they were dead when we got them. Customer service is nonexistent. When I was able to speak to someone, they were rude and impatient with me. Several calls and emails later, we have yet to hear back from a supervisor/manager, or to get any compensation but a store credit for just 1 of the plants. In one of the early calls, I was told that I ordered the wrong rose for my Zone, and therefore, the plant was not covered by their guarantee. What a lousy policy. Dead on arrival plants should be covered by their guarantee, no matter what zone you're in. I want my money back as I don't want to buy any more of their products. A store credit is useless to me. I just gave them 150 bucks for nothing. Avoid this company like the plague.
Company representative comment on August 7, 2017:
On Aug 7, 2017 10:29 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative architectmom
San Francisco, CA
(5 reviews)
July 27, 2017
Buyer beware! Jackson & Perkins has a terrible replacement policy. I felt so conned in my last purchase with them. I had ordered twice before and been happy, but this time dealing with customer service was the worst. I ordered 5 Iceberg roses. They shipped 3 months later. When I opened the box, they all looked DOA - dead on arrival, but customer service convinced me to wait 3 months (the end of the warranty period) and see if they recovered. 2 did and 3 did not. But by that time, they were all out of replacement plants to send. So they gave me a credit for the 3 plants. I asked that they put a note in the credit to cover shipping (since this is a large cost in J &P land.) It took awhile but they did. The next fall, I called to see if I could get the 3 replacement Icebergs but the price had gone up significantly (I somehow only had a $30 credit from the 3 failed roses) and they wanted to levy the giant shipping fee ($25) again because they couldn't find the note. So I would have had to pay $40 additional - just to replace the plants that were covered under the warranty. I ended up just getting 1 replacement rose instead of the three that were "under warranty." Crazy! It's so much better to buy from a big box store. The plants are bigger for the price, not dead looking, and without the onerous shipping charge.
Company representative comment on August 7, 2017:
On Aug 7, 2017 10:28 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Positive diat0mshells
Portland, OR
(2 reviews)
June 30, 2017
This was my first year ordering from this company. I am new to mail order companies. I have ordered from quite a few now and have had some negative and some positive experiences. This company has been positive so far. I had ordered a bareroot rose from Jackson and Perkins near the end of the season in May, and earlier in the season, I had ordered a container rose that was on sale at the time. Only 10 dollars! The container rose was small but I was already expecting that. It was small but perfectly healthy besides a few yellow leaves from shipping that have since turned green again. It is now growing really well. The bareroot rose arrived with many buds, and while the canes looked purple and brown initially, they have since changed to green and the buds have leafed out with shiney green leaves and are very healthy looking. They also sent me a free bareroot rose that I wasn't expecting, but was pleasantly surprised because it went well with the color scheme of my garden. Nicely done! The free rose is already putting out a small rose bud and has only been potted up for a month! I will be ordering more roses for fall planting and hope all will be just as well and good as my first experience has. I am surprised at all the negative reviews, but have again, had myself a positive one and so will continue to purchase from them.
Negative Rickster1968
Moab, UT
(1 review)
June 8, 2017
Posted on June 2, 2017, updated June 8, 2017
I have never had to write a negative review before, and I never figured that I would be writing a negative review about Jackson & Perkins, but I have no choice. I have ordered roses many times from J&P in the past, going back to 1997, and never had any trouble in the past, but on May 17th, I ordered three Hybrid Tea roses and two ground cover roses. Two of the Hybrid Teas were on blowout sales, but the other three were still $19.95 a piece. On May 19th, I received notification that my order had \"shipped\". What it really told me was that all five of my roses were now in a box and loaded on a truck waiting to be picked up by the delivery company, which happened on May 22nd. They arrived in Salt Lake City on May 26th, but too late to make it to the final destination that same day. They were finally delivered to me on May 30th. I opened up the box as soon as I got home, and was truly disappointed in what I saw. The two blow out hybrid teas were bareroots, and looked like the J&P roses that I used to buy. Thick, healthy canes with buds all over them and a good root system. One of the ground cover roses looked ok, and it was decent sized. Some of the petals had yellowed during shipment, but it still had blooms and the canes looked good and overall still looked viable. The other two roses were the real disappointments. The hybrid tea was really small, to the point that roses that I could buy at my local supermarket were much larger, healthier and cheaper, but J&P had always used to be the rose to get. I guess no more. The canes on the hybrid tea were smaller than on the one ground cover rose, and the root system was really underdeveloped, but still had leaves and blooms and I figured would do ok. The last ground cover rose basically arrived dead. The soil was completely dried out, and when I took the plant out of the box and removed the straw, all of the leaves and blooms came with it. I have seen spider webs with more substance than this rose, both in the canes and in the roots. The first thing I did was to take pictures of everything, before I removed them from the box and after I removed them from the box, and then e-mailed customer service about the ground cover rose and included pictures. I\'m still waiting to hear back from them, and unfortunately, I can\'t call and be put on hold for hours during the week, because I actually work for a living. Since the ground cover rose has since been sold out, am I expecting a replacement, no. Am I expecting a credit, no, since after reading other recent reviews, it looks like their customer service department, what there is of it, won\'t do that. Will I use a credit if given one, no, as I am never going to order from this company again. Do I even expect to hear back from the company, no, not really based on other recent reviews. Too bad. This company used to be great.
On June 8th, 2017, Rickster1968 added the following:

I reached out to the Customer Service agent who replied to my posting and gave her the information that she requested along with a vent. She replied back that she had refunded me for the price of the dead ground cover and the potted hybrid tea, which honestly surprised me, as I was expecting to fight to get a refund. I had seriously considered changing my rating to neutral, but the fact that the plants showed up in that condition, I never heard from customer service going through normal channels, but did in a flash as soon as I posted a negative review, still outweigh getting the unexpected refund, and so my rating stays. Will I ever order from them again, probably not, because I can't run the risk of getting substandard plants that are going to have to survive 100 degree plus weather during the summer, and then below freezing during the winter. It's just too bad.
Company representative comment on June 2, 2017:
On Jun 2, 2017 1:58 PM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative ranjani
Tucson, AZ
(1 review)
May 22, 2017
Posted on May 16, 2017, updated May 22, 2017
I never write reviews and had to do it for this one. This was the first time I ordered bareroot roses/rose plants from them. Just to cut the long story short, highly prices, frail looking plants and terrible customer service. Regret having spent my time and money here. Stay out and there are better online merchants who really care for their customers!!!
On May 22nd, 2017, ranjani added the following:

I had ordered four rose plants and have sent you a detailed email with all the details. This is what happened...Burgundy iceberg and Radiant perfume were both bare roots and the other two were either 2 quart or 1 gallon plant(Disneyland floribunda and wildfire)
The bare roots looked dead even when it arrived, was shocked to see the size of wildfire rose(and I spent $33 almost!!!) Disneyland rose wasn't packed properly and came along lifeless. I contacted the customer service and they said anymore radiant perfume or burgundy iceberg was not available and sent a merchandise credit for the same. I requested them to send a replacement for the two and didn't even know they used up the credit. Finally received our Lady of Guadalupe(instead of radiant perfume) and a burgundy iceberg plant. Why do you call the color as burgundy when the flower is white GOD knows!!! I sent emails to customer service and they never ever replied back. Then I was on the phone each day for 3 or 4 days and on hold for at least an hour or two each time and was told that I'd be assisted by the supervisor(don't even know if you have one) Finally they told me that they had used up the merchandise credit to send the two plants. How could they use the credit without my knowledge when I asked for replacement? I'd be very happy if you guys can replace/refund the purchase amount. Feeling very conned having done business with you. Hope I can expect some reply or help in this matter.

Thanks,
Ranjani
Company representative comment on May 17, 2017:
On May 17, 2017 9:10 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative pjoanides
Woodacre, CA
(1 review)
May 19, 2017
The roses i received were completely thorny, which was not disclosed in description of Rosa Ballerina. cannot use as dangerous to children and pets. They do not supply a return shipping label even if customer pays for it in advance. the ship cost UPS to return these roses would be almost as much as the cost of the 4 plants. J and P have a shipping rate one third of what customers pay to ship same product. i am not happy with the Roses or not being offered a shipping label at my additional expense to return plants. Online the company J and P selling plants was located in San Diego, but plants were shipped from south carolina. took 2 weeks to receive plants from order date. Highly do not recommend doing business with this company ever again.
Company representative comment on May 22, 2017:
On May 22, 2017 9:49 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Positive bluebuster77
Belmont, CA
(26 reviews)
May 10, 2017
Posted on February 27, 2015, updated May 10, 2017
Posted on December 30, 2014, updated February 27, 2015
Posted on March 17, 2014, updated December 30, 2014
Posted on January 7, 2014, updated March 17, 2014
Posted on June 11, 2013, updated January 7, 2014
Posted on May 6, 2013, updated June 10, 2013
Posted on April 3, 2013, updated May 6, 2013
Posted on March 27, 2013, updated April 3, 2013
Posted on March 17, 2013, updated March 27, 2013
Posted on February 4, 2013, updated March 17, 2013
Posted on January 29, 2013, updated February 4, 2013
I\\\\\\\'m not regret or very happy. Thanks for all the truth and honest feedbacks, but I\\\\\\\'m kind of person who believe if I see it. Now what I saw... it is SMALL :( low grade bare root roses that you purchase from Lowe\\\\\\\'s and Home Depot will be laugh-out-loud, because new J&P roses are super small (I saw one comment said \\\\\\\"world smallest roses ever\\\\\\\") CORRECT! They mentioned that their roses are one year old bare roots but prices are not so cheap. I even confused with larger own root roses or low grade canadian bare roots, don\\\\\\\'t expect fat plump grated union on them. Just few sticks pop up over root stock. Overall very small BABY bare root roses. I love J&P roses bread by Zary and Warriner, so add them as collection. Hope I get luck in this purchase and pray for my bare root roses are leaves out and bloom. GOD help me!!! However I do like the shipping, first bare root roses order arrived in this season except local purchased. Good enough communication, roses are properly labeled, packaged, moisten and I like the roots better than canes.
On February 4th, 2013, bluebuster77 changed the rating from neutral to negative and added the following:

Found dead canes with brown center from one good looking rose they shipped. Center was mushy and can squeeze between two fingers. Prune and removed those canes, smallest bare roots bacame XXXS bare roots. Never again!
On March 17th, 2013, bluebuster77 added the following:

Growths are slowly and weakly. I don\\\\\\\'t think those bare roots are top quality at all. I rather loose my money for what I purchsed rather than complaint and getting store credit to buy again next year, never ending drama. They don\\\\\\\'t afraid to loose good customer by just doing one time deal, so why not remove this bad company from my supplier list.
On March 27th, 2013, bluebuster77 added the following:

Do not order from them. Really! bare roots are still in same condtion with unmature leaves showing crisp and dried. Spent alot of effort o caring their small tiny bare roots while others are lush and ready to bloom. Super disappointed, if you order from them you will have same feeling as I described.
On April 3rd, 2013, bluebuster77 added the following:

All three J&P roses are surely die with brown canes, only 10% green color on entire bare root while others bushes are ready to bloom. Big No No!
On May 6th, 2013, bluebuster77 added the following:

People willing to buy from them again and again, this company will love to accept your donation. Other gardeners, I advice you that DON\\\\\\\'T TRY buying from this company, so let this company bankrupt agan and leave from this business. They ignore all report and complaint regarding of their dead roses. How can I tell this company is professional?
On June 10th, 2013, bluebuster77 added the following:

Hmm I will never gave up my extended negative feedback to this lier. No response my email regarding of their useless low quality die roses. I knew there is no guarantee on refund anyway. I will keep sending this hate message to all gardeners to avoid this company. No regret!
On January 7th, 2014, bluebuster77 added the following:

Don\\\\\\\'t even think about to purchase any plants or garden supply from this NEW J&P. You will receive partially dead plants and prepare funeral for you lovely plants and roses. Do not confused with beautiful advertisement with huge colorful roses, your dream will be over short period of time. Rather support local nursery and purchase from trusted gardens. I don\\\\\\\'t want you to loose your money!
On March 17th, 2014, bluebuster77 added the following:

Conclusion is DO NOT BUY roses from new Jackson and Perkins. Not only roses are poor quality but also people who doing this business are low quality as well. Dishonest and no refund for their garbage roses.
On December 30th, 2014, bluebuster77 added the following:

Some people bought roses from this company last 5-10 years ago and still think positive about their current quality. Keep update yourself, everything is changed. If you believe still want to buy from them, this company will thanks you for selling you dead roses.
On February 27th, 2015, bluebuster77 added the following:

Nah.. unless people give them positive feedbacks higher than negative, I will trust this company. Not talk about quality of their garbage roses, just mention about no refund nor replace for all my roses died within a month. This is the way they make money...Shame!!!! I will never dealing with company not follow good business practice.
On May 10th, 2017, bluebuster77 changed the rating from negative to positive and added the following:

I cannot believe myself giving positive feedback to Jackson and Perkins. Once I ordered in 2013 all 4 roses from my order are dead and hate to buy from them again, never ever. We are in California still can find some J&P varieties from retail growers, however, I want to try buying some J&P exclusive roses, their prices are reasonable and offered generous discount. This year I ordered one after another total of 4 orders, came out great result. All 4 orders shipped within few days and received within 10 days. Properly package, no broken canes, brown or dry out. Overall Quality of bareroot is healthy and excellent, one or two from my 4 orders are not top notch but leaves out and rooted. I'm happy with all my orders and exciting for their huge improvement.
Company representative comment on March 3, 2015:
On Mar 3, 2015 10:56 AM, Jackson & Perkins responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.


Angela D
Park Seed Sale Associate
[email protected]

Negative sadatxmas
Austin, TX
(2 reviews)
May 2, 2017
I ordered $100 worth of roses and plants on 3/25/17 from Jackson & Perkins. The status on their site indicated that they were going to ship my items on 3/29/17. However, when nothing arrived in mid-April, I emailed them. No response. I emailed them 2 additional times. No response. I called. Long wait time. I finally got through to Kayla who told me that there was a rose in my order that was back ordered. As a result, they held up the other 9 items for over a month. She was sorry nobody contacted me.

She then asked if I wanted them to send out the items that were in stock immediately. Of course I wanted that, I live in Texas and it is starting to get hot. I then asked her to price adjust the items to the current price, as many of them had gone on sale. She said she couldn't do that and I should be happy to know that I got my items originally at a discount off the regular price. I told her that I paid a premium to get my items early to get them in the ground early. Now, I wanted to pay what EVERYONE else was paying online, as my items haven't shipped. She refused and I canceled the order.

I can't understand why they wouldn't try to show a small gesture of good faith after being so non-responsive for over a month. VERY DISAPPOINTING. I will now go elsewhere and never shop at Jackson & Perkins again. Shame, I have many roses and trees from them that actually grew quite nicely.
Company representative comment on May 3, 2017:
On May 3, 2017 12:28 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative myrosegarden8
San Diego, CA
(1 review)
April 28, 2017
I ordered Eden rose from Jackson Perkins on 1/6, and the rose just arrived yesterday. There have been a significantly long delay in sending these roses out. The roses I received are small and have many weak light yellow long shoots, I called customer care, she admitted that the plants were much smaller this year due to bad weather and late crop, she also acknowledged those weak yellow long shoots. However she said plant them anyway and see if they will grow. The rep said that I have 90 days warranty. When I asked if they can send better quality replacement since weak plants are prone to diseases and can spread disease to my other roses, I don't want to take the risk with these weak plants. Customer service rep said she was not allowed to send replacement or refund under upper management guidance since the plants are still alive, even though she admitted they were small with weak shoots. When I asked to speak to a supervisor, she said she was one of the supervisors. Finally she said the only thing she could do was to forward the photo to the horticulturist and see what the horticulturist will say.

This is such a bad experience. First they send the rose out much later than originally stated, secondly they do not take responsibility for weak plants. They ask us as consumer to spend time and engergy to work with their weak unhealthy plants. This is just not accepable!

Now I just wish that I have never ordered from them in the first place. I want my money back!!
Company representative comment on May 1, 2017:
On May 1, 2017 11:08 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative guineapigme
Saratoga, CA
(1 review)
April 28, 2017
I am disappointed and very frustrated. This is the second year I ordered roses from Jackson & Perkins - and I ordered a lot of roses.

Similarly to last year, they came compromised and have not begun growing. They are basically just sticks. Their 48 hour return policy does not make sense for roses that need time to wake up. It has been several weeks. I see similar feedback from others all over.
I took proper care to put them in the dirt and water them immediately.

I would not risk a rose purchase again.
Company representative comment on May 1, 2017:
On May 1, 2017 11:01 AM, Jackson & Perkins responded with:

I am so sorry to learn that your roses are not doing well. The 48 hours timeframe is to report issues the plants may have upon arrival, not after planting.

Angela D
Jackson and Perkins Sale Associate
[email protected]


On May 1, 2017 11:03 AM, Jackson & Perkins added:

Please contact me directly with your order number and issues and I will be happy to look into this for you.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Positive b_schr
Wayne, NE (Zone 4b)
(12 reviews)
April 28, 2017
I have been ordering from J & P for many many years. I knew they had been purchased/merged with Wayside Gardens when I ordered this year. I also knew Wayside Gardens had some problems reported here in watch dog. I see also here that Jackson & Perkins has gotten a lot of negative reviews. But I decided based on past experience that I'd order anyway. I received a very good, well packed Denver's Dream. Very well bushed and vigorous.
Positive friedaflute
Bellevue, WA
(2 reviews)
April 18, 2017
My overall experience with Jackson and Perkins is very positive. There roses are generally very healthy. Their customer service are very responsive and easy to deal with. I was able to get replacement quickly. Great company!

I live in Zone 8, Seattle area. General note is to order roses in March and early April (in Zone 8) to ensure the bare root roses are in the best condition. Water and organic fertilizer are bare root roses' best friend.

In March 2016, I ordered 6 John F Kennedy bare root roses and 6 St. Patrick bare root roses from Jackson and Perkins. From order to delivery, it took about 2 weeks. They usually ship roses in the beginning of the week so that the roses will not sit in a UPS warehouse for too long. When the roses arrived, most were very healthy. A few of them had white mold, therefore, I called customer service and they replaced the moldy roses immediately.

Before planting the roses, I soaked them in water with epsom salt and vitamin B for ~12 hrs. Immediately before planting, I used a sharp pair of clean garden shears to trim ~0.5 inches off the roots. I amended the soil with blood meal, bone meal, alfalfa meal, cotton seed meal, steer manure, banana peels, a small amount of epsom salt, and a sprinkle of rooting hormone. After planting, I deeply watered the roses for an hour with soaker hoses.

Subsequently, I water the roses deeply every 3 days with soaker hoses for a month. The roses started to have healthy green leaves in 3-4 weeks. About 1.5 months after planting when true leaves are in abundance, I applied slow releasing organic fertilizer. At this point, I water only when necessary (~once a week, deeply with soaker hose for an hour). Additionally, I applied liquid fertilizer every other week during peak growing season.

My roses did great and I got beautiful flowers during the first summer. In late August, I stopped fertilizing and by September, I left the roses alone for the fall and winter.

This Feb 2017, I trimmed my roses and fertilized them when there were an abundance of true leaves. The roses are all healthy and strong. I am expecting some fantastic blooms this year!

Additionally, I ordered >20 roses for to start another rose garden this year (2017).

On a side note, I took a chance and bought 16 tree roses on clearance in late May 2016. Due to the fact that it was way too late in the season for bare root roses, only 8 of them sprouted green leaves. I called customer service within 2 months of the order and got refunded for the 8 dead roses. The 8 surviving tree roses are doing fine this year, although not as healthy as the ones I ordered in early spring.
Positive RebeccaLynn
Winston Salem, NC (Zone 7a)
(21 reviews)
April 6, 2017
Last week I placed my first order with Jackson & Perkins. I ordered three bareroot Walking on Sunshine floribunda roses. Earlier his week I received an email that my plants had shipped, and today I received them. The roots of each plant were wrapped with damp brown paper with plastic wrap holding everything in place. The plants look fine. I will keep them damp and plant them day after tomorrow, following the instructions sent.
Negative HoytBacon
Los Angeles, CA
(1 review)
April 4, 2017
I ordered in December 2016. I received no status, but two of three bare roots showed up in late March. I had no warning, and was out of town. They dies, even though they were soaked in water and planted properly. The third plant never arrived. I called and spoke at length to "Marla" who promised to call back. She did not.
I emailed three times--no response.

DO NOT order from this company. Although they used to have a good reputation, they no longer serve their customers. I will report them to the Better Business Bureau in California, as they committed these acts over State lines,.
Company representative comment on April 4, 2017:
On Apr 4, 2017 11:03 AM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative bea2017
Northridge, CA
(1 review)
March 31, 2017
I found some older J&P gift cards and called to verify if the balances were still valid. The customer service rep told me that the gift cards expire in a year. I mentioned that gift cards never expire in California where I am at but was told that they do expire in Southern Carolina. I am not sure if J&P can sell gift cards to other states and then say that the gc's expire after a year??

I bought most of my rose plants from J&P years ago and am very disappointed with the lack of service I got today.
Company representative comment on March 31, 2017:
On Mar 31, 2017 12:48 PM, Jackson & Perkins responded with:

Please contact me directly with your Gift card numbers and let me look into this for you.

Angela D.
Jackson and Perkins Sale Associate
[email protected]

Negative CAGardenNut
Vacaville, CA
(1 review)
March 20, 2017
Buyer beware, this company does not stand behind it's products. David Austin rose company offers a 5 year guarantee on their roses. The 90 day return policy of J&P is ridiculous, what rose dies in 90 days, and what do you really know about a bare root rose at the 90 day point. My husband ordered 2 roses from J&P for me last year for a "moon garden" I was putting in. We purchased 2 Moondance roses. They were supposed to be white, floribunda and fragrant. They've been in the ground one year, and the plants are none of those 3 things. The roses are weak, individual stems that have tinges of red on the white petals. I tried calling to inquire, was told the 90 day return policy is firm, and the agent was not concerned that I said I posting negative feedback about the company. I had just ordered 3 bare root roses from David Austin, and was nervous after the terrible customer service I received from J&P, but was happy to find out David Austin roses come with a 5 year guarantee. In fact, I noticed that one of the roses was not the one I ordered, and they are shipping the correct one out! I asked if it was going to be too late to put the new plant in the ground, and they said not to worry, it comes with the guarantee, so if it doesn't make it, they will replace it. That is the kind of company I want to give my business to. I will not order anything from Jackson and Perkins in the future, I would not recommend anyone else buy from them unless they had no other option. I am giving these roses one more season to see if they perform the way they were advertised, and if not, I'm going to remove them and get replacements from David Austin. If the roses turn around this year, I will update this comment and let you know
Company representative comment on March 21, 2017:
On Mar 21, 2017 9:02 AM, Jackson & Perkins responded with:

We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. There are many factors beyond the initial guarantee period that can cause an otherwise vigorous and healthy plant to fail, most of which are beyond our control. They include severe winter weather, drought, disease, insect damage, marauding animals, etc. While proper care and winter protection will go a long way toward ensuring your plants will have a long and healthy life, even this can not unconditionally guarantee that environmental conditions will not impact the survival of your plants. Because of this, we are unable to extend our guarantee beyond the initial growing season. We apologize for any inconvenience.

Angela D.
Jackson and Perkins Sale Associate
[email protected]

Positive alittlet
Hyattsville, MD
(2 reviews)
March 14, 2017
Posted on January 11, 2011, updated March 14, 2017
I\'m having a hard time understanding all the negative reviews - I\'ve been a customer of J&P forever and never had a bad experience. I\'ve ordered upwards of 50 roses from them (and I do recommend their roses; that\'s what they specialize in - I\'ve only ordered a few of their other plants) and when I get a bad one, they replace it and usually quite quickly. Yes, sometimes they are out of stock and sometimes, if you want that specific rose it can\'t be replace until the following year. It happens - it\'s not their fault; usually if you order at the beginning of the season you\'ll have no problems. You do need to follow their directions though - the times I have had problems with roses I\'ve ordered I can usually point to something I\'ve done (not planting quickly enough, not planting according to the directions, planting too late in the season etc etc). When that hasn\'t been the case; I call and explain, they are sympathetic and replace. I have never, not once - had an unsatisfactory response from customer service.

In fact, I would argue that customer service has always been their strong point, at least with respect to my experience. The few times I\'ve branched out to other mail order catalogs I\'ve been burned - I\'m going back to ordering solely from J&P this year.

Also, remember that they have distinct seasons so their roses aren\'t available year round. You must pay attention to those dates and once ordering is open, if you really want something, order it then as they can and do run out of really popular roses.

I guess what I would say is - bottom line you\'re talking about plants. I know some companies say \"100% growth guaranteed\" and all that - but let\'s face it, these are living things. Sometimes some plants don\'t grow, or are damaged or diseased. It could happen in shipping, it could be something you did or it could\'ve been a weak plant from day one. I don\'t mind getting a dud here and there so long as a company is responsive and J&P has always been responsive. I also appreciate (now having dealt with other companies) their shipping materials. Large boxes, expertly packed. It makes a difference.


On March 14th, 2017, alittlet added the following:

I've previously shared a positive review, and i just wanted to update it and continue to report that I have positive experiences with them. Yes, they have gone through a bit of a rough spot, but I do feel like they are coming back. I recently moved (someone else will now enjoy my old 50+ bush rose garden, sigh) and decided I wanted to restart my rose gardening at the new place. Ordered several bushes; got an email that bad conditions meant a delay in my order. Understood, this year is a wacky weather year. When it dragged on longer than I wanted, I called customer service and inquire as to status. I begged her to split apart my order - container roses (the source of the delay) could wait but the bareroots need to get into the ground, and she agreed, no argument. Super easy, super helpful, now those roses will be expedited and the rest will come when they come. I think there are a few challenges with some of the negative reviews. First, not everyone understands what a bareroot rose looks like when it arrives. Not pretty. They still grow, 90% of the time. When they don't, if you know what you're doing, you can tell pretty quick. Whenever I've called, I've had no problems getting replacements because I don't wait longer than 90 days. Either they thrive or they don't, but if you're not familiar with bareroots, don't order them (although inevitably they WILL be healthier in the long run than the container plants). Containers are a bit of a different story, it can take longer to determine whether it will thrive. But at the end of the day, it's a plant. I'm a great rose gardener, but I'm a serial orchid murderer, even when I do EVERYTHING according to the book. Gardening is NOT a sure thing. Sometimes plants don't grow despite your best efforts. Sometimes they grow even when you've NOT given it your best effort (I have an orange tree I've treated hideously and yet it still grows....I don't know why). Give J&P a try, I really do think they are still the best out there in terms of mail service roses.
Positive rossbynum
Houston, TX
(1 review)
March 1, 2017
Last year I ordered 5 bareroot roses from Jackson & Perkins. They were ordered a little late for Houston, but once in the ground, all 5 quickly took off. One seemed a little puny, but this year it's going 100%. These 5 roses were also some of the most successful in my garden. I also had an interaction with their customer service, and the response with timely and courteous.

I ordered 4 more this year and I'm waiting on their arrival.

I know it seems J&P had suffered some after their bankruptcy, but they seem to be coming back to quality service and plants. As an avid rose grower, I want to support them as they are essentially the only other US rose grower hybridizing and introducing new varieties. Their success is essential to my success in the garden. Give them a try!
Negative wms1099
Dallas, TX
(1 review)
February 20, 2017
Posted on September 30, 2016, updated February 20, 2017
I purchased three rose bushes from Jackson and Perkins which arrived toward the end of February 2016. The holes for the plants were dug according to directions, The plants were planted, watered, and fertilized according to directions.

After several weeks, two of the three plants were not doing well, having very little growth. I\'ve continued to care for them, but with poor results. On 9/27/16 the company was emailed regarding the issue, and on 9/29/2016 received an email that the warranty for the roses had expired and there was nothing to be done.

\"I am so sorry to learn that two of your roses have not survived. Unfortunately your 90 day warranty expired on 5/24/16 and we are unable to make adjustments pasted the expiration date. Please accept our apology for any inconvenience caused.\"

Having purchased roses from this company for over 25 years, and given the company\'s hard line response, I am reticent to do further business with Jackson and Perkins, as I can ill-afford to throw good money after bad.

In my opinion, their roses are unfit for Texas soil.


On February 20th, 2017, wms1099 added the following:

Additionally, in response to their 90-day policy, I did make a phone call to Jackson & Perkins prior to expiration of their warrant, explaining little growth. I was informed to give them a few more weeks, which placed them outside the warranty period. Their statement of being "unable to make adjustments" should instead read, unwilling to make adjustments.

It is "unfortunate" that Jackson & Perkins has taken this stance. Bad news and negative experience with a company travels fast amongst consumers.
Company representative comment on February 21, 2017:
On Sep 30, 2016 8:58 AM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service and Guarantee. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, If your plants have received our recommended care and doesn\'t perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue.

To ensure that each living product has adequate opportunity to perform, we\'ve established the following guidelines for reporting problems:

•Roses, bulbs, perennials, trees, and shrubs: ◦For plants received in Spring, contact within 90 days of delivery.

◦For plants received in Fall, contact us by May 30th of the year after receipt.

We apologize for any inconvenience caused.

Angela D.
Jackson and Perkins Sale Associate
[email protected]


On Feb 21, 2017 9:31 AM, Jackson & Perkins added:

I am so sorry to learn that you disagree with our guarantee policy. We do our best to ensure that all of our products arrive in excellent condition. Our plants are ready to go into your garden upon arrival. If the plant material does not arrive with a viable root stock, please let us know right away. As stated: "...we will gladly resolve the issue, offer gardening assistance, or provide a company credit equal to the value of the product." As you stated when you called you were advise to allow a few weeks and re-advise us, even though it pushes you outside of the Guarantee timeframe we extended the warranty to allow the extra time. However we do not extend into the Fall season, we would have needed to be contacted within just a few weeks. Send me your order information and let me investigate for you please.

Angela D.
Jackson and Perkins Sale Associate
[email protected]

Positive quitaque
Avondale, LA
(4 reviews)
February 12, 2017
Posted on February 12, 2017, updated February 12, 2017
Posted on January 24, 2012, updated February 12, 2017
I order 2-3 bareroot bushes from J&P every year. Immediately after the old J&P went bankrupt, I had some problems with orders from the new J&P - roses arrived improperly packed, excessively dry, etc. However, J&P\\\'s new management did a reasonably good job of straightening out the problems.

This year, I ordered two bushes and they have just arrived promptly and in good condition (moist and healthy in appearance). However, only one of the two bushes is what I would consider # 1 grade. I would consider the second bush as # 2 grade. Specifically, the second bush has only two canes. Both canes appear strong and healthy. However, three canes are the minimum acceptable for a # 1 grade. Also, both root systems appear a bit smaller and less developed than the root systems of roses from \\\"old\\\" J&P. My impression is that these roses are a year younger than the roses I used to receive from \\\"old\\\" J&P and, again, there\\\'s the problem of paying for a # 1 grade rose and getting a # 2 grade rose.

Still, they\\\'ll probably do fine once planted. So I will order from J&P in future, especially as some varieties are available only from J&P. However, I will no longer use J&P as my exclusive supplier. Instead, when a rose I want is available from other sources, I\\\'m going to try a couple of other sources to see if the quality is higher or the prices are lower.
On February 12th, 2017, quitaque added the following:


On February 12th, 2017, quitaque added the following:

______________________________________________
The J&P roses sent in 2012 thrived. The one that looked small and not # 1 grew just fine, indistinguishable from other roses.

I have ordered from J&P twice since the original post (in 2015 and again this year).

Both times, the roses were first quality roses which arrived in excellent condition and thrived.

I think J&P is returning to its former glory. I'm happy to see this.

Negative DrGinna
Potlatch, ID
(1 review)
December 15, 2016
I ordered 4 wreaths. With shipping costs of $14-$16 each, I assumed timely shipping. After a week, the products had not arrived. I called to cancel the order as I found another company with one-day shipping.
I emailed J & P numerous times to stop shipment. No response. I wrote again and finally got a response about 10 days later..."Oh, those shipped. Sorry." I wrote again to say we would return the wreaths as I ordered elsewhere and the products were already delivered...with free shipping! No response after that. This was especially disappointing as J & P slashed prices on the products I ordered and started free shipping.
Customer service with this company is non existent. I will never order from them again.
Company representative comment on December 19, 2016:
On Dec 19, 2016 2:12 PM, Jackson & Perkins responded with:

Please accept our apology, during the Holiday season our emails do get many days behind due to the sheer volume we receive, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative BlackthumbJack
Aiken, SC
(1 review)
November 11, 2016
Oct 8, 2016
The shipment arrived on time and was cleverly packaged. However, I was extremely disappointed by the poor quality and condition of one of my 2 plants I ordered( one-quart roses). One was in good condition with nice green foliage and appeared healthy. The other was nearly dead, with many leaves having fallen off and the other mostly quite yellowed. I have planted both and the healthy one is doing fine, while the other is now basically leafless, although it does appear to be "hangin' in there", with the thorny stems still green and one stem with a few green leaves that seem to be ok. Being my first foray into mail order gardening, perhaps my expectations were too high. In any event, I'll most likely go to brick and mortar nurseries in the future, although it is difficult to find large selections. I was hoping for a better outcome.

Company representative comment on November 11, 2016:
On Nov 11, 2016 5:45 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative iambmj
Vista, CA
(1 review)
October 7, 2016
I received my order yesterday of 13 different plants. I ordered them 2-3 months ago and I have been waiting for the optimal planting time to receive them. They look really, REALLY bad! I called right away and spoke to a representative that was kind and she is still helping me. I was told to take everything out of the packaging and let them sit in the shade for 3 days. After 3 days I am to send another batch of pictures to her. It has been almost 24 hours since they arrived and they look even worse today. I'm very concerned that I'm about to lose my money on dead plants. There are maybe 4 of the batch that look like they might make it. They were/are so wet, that I'm concerned that even those 4 are going to be rotten at the base and the roots. I honestly just want my money back for the entire purchase and to be done with it. From yesterday's conversation though, I do not think it's going to be that easy. It feels like it's going to be one excuse after another on why the purchase can't be refunded. I'm extremely disappointed. I've been waiting all this time and now not only do I not have anything to show for it, I'm out $170. I will do as I was asked and keep taking pics each 24 hours until Monday and then reach back out. It's very disappointing to have received them like they are and even more disappointing to have to wonder and worry that it won't be handled appropriately.
Company representative comment on October 7, 2016:
On Oct 7, 2016 2:15 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. You are covered under Guarantee and we will stand behind our Guarantee to insure you are taken care of. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative kgwilcox
Englewood, CO
(1 review)
September 20, 2016
I received 3 roses as a gift from my father-in-law. He has ordered Jackson & Perkins' roses for over 25 years. The roses were delivered in a pile of snow, at the end of April. The delivery was delayed 6 weeks from the original ship date due to the extended, cold winter in CO this year. I called J&P to inquire about what to do with the roses since the ground was still frozen. The rep advised to put the roots in a bucket of water until the ground thawed. It took several weeks for the ground to thaw. After planting the roses, we watered and waited. None of the 3 roses ever bloomed. I called to discuss options with J&P. The rep said, I am so far out of the 90 day warranty period, there is nothing she can do. I asked the rep to forward my call to a supervisor. I did not receive a call back from a supervisor, so I called again. Today, I spoke with a supervisor who told me she had to stand by the 90 day warranty, and the bad weather this spring was out of the company's control. The 90 day warranty limit is not printed on my gift invoice. There is, in fact, no information on the invoice - it is merely a packing list. I am left with 3 dead roses, a wasted gift, and no option to make the situation better. J&P has TERRIBLE customer service and is not concerned with correcting an awful situation. I will never order anything from this company. I will share my story with my friends, family, neighbors. I will tell my father-in-law to NEVER order from J&P again - especially as he establishes a brand new garden at a new home. Be forewarned, do not order from J&P. *My order # was SO1689058
Company representative comment on September 20, 2016:
On Sep 20, 2016 12:19 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Positive DonnaMack
Elgin, IL (Zone 5a)
(60 reviews)
September 10, 2016
I must state, with some surprise, that I have now had two great experiences with Jackson and Perkins. I have been growing roses for many years, but until last year had never ordered from Jackson and Perkins.

I had been sent a rose by Park Seed (a related company) that was shipped, and therefore planted, at the wrong time, and it died. Angela, the customer service individual on this thread, promised a replacement because the rose had a one year guarantee. The replacement came from Jackson and Perkins, and it, the replacement, Zephirine Droughin was sensational. It has done beautifully in my yard, and I am very grateful to Angela for executing so wonderfully her company's pledge.

As a result of getting a rose from Jackson and Perkins, I have been receiving their catalogs. I was unable to resist the climbing rose Florentina Arborose, a scented climber with stunning double red flowers. It is available nowhere else that I can see, so I crossed my fingers.

Well, it just arrive and it is absolutely wonderful. It is a containerized own root rose. I have ordered at least 20 containerized roses from several wonderful companies, and I would rate this as amongst the top 5%.

So I will almost certainly give them future business.
Negative tommielo
Tulsa, OK
(1 review)
September 8, 2016
I ordered a Hybrid Tea Rose from Jackson and Perkins last spring. I planted the rose plant per instructions in good soil but the plant stayed dormant all spring and summer and it never leafed or bloomed. The plant didn't look very healthy when I received it but I thought that I could give it good care and make it come to life. I was wrong. So I thought that maybe I just unfortunately happened to get a bad plant. I ordered another Hybrid Tea Rose plant from them this spring and I also ordered a Hybrid Tea Rose plant from another online nursery at the same time. When I received both plants, I planted them in the same area with same type of soil using the same planting techniques. The plant that I ordered from the other online nursery started leafing out within weeks and after about six weeks it started to bud roses. The plant that I ordered from Jackson and Perkins stayed dormant and it eventually died just like the first Hybrid Tea rose plant that I had ordered from them the previous spring. The plant once again didn't look healthy when I received it, but the plant that I received from the other online nursery looked green and healthy. It is a shame that a big nursery like Jackson and Perkins are sending people dead bad plants. I don't know how they can stay in business this way. I wouldn't order another plant from this company if they were selling them for $1, and if I could give them a 0 rating I would. Don't waste your money on their worthless plants.
Company representative comment on September 12, 2016:
On Sep 12, 2016 10:45 AM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, we ask that if a plant or product arrives damaged or dead to please contact us within 48 hours. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue. To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
•Roses, bulbs, perennials, trees, and shrubs: ◦For plants received in Spring, contact within 90 days of delivery.
◦For plants received in Fall, contact us by May 30th of the year after receipt." We apologize for any inconvenience caused.

If you will email me your order numbers, I will be more than happy to look into a better resolution for you.

Angela D.
Jackson and Perkins Sale Associate
[email protected]

Negative ssterle
Nashwauk, MN
(1 review)
July 12, 2016
I ordered four muhlenbergia capillaris, muhly grass, plants online with Jackson and Perkins. Prior to my order I made a phone call to their company inquiring as to the viability of their being zone 4. I intended the grasses to be an annual in my zone. I do not have conditions for their being perennial. When I received this order, the grasses appeared to be in a state of dormancy. I planted two of the grasses in one location, the other two in a different location. Finally by July 2, 2016, it was apparent the plants were not viable. Around July 7, 2016, I contacted J&P to explain the situation. They told me they wouldn't warranty the plants since I'm zone 4. I explained my intentions being only annuals, that the plants never showed signs of life. I'm a modest intermediate level gardener. I know "dead plants". I thought I'd reach out to J&P again in hopes of reaching a representative that understood what my issue was. Again, she repeated their policy, no credit if I buy a plant not designated for my zone. After serious thought, I called my credit card co. to register a complaint. The credit card co. has issued a temporary credit to me while reaching out to J&P for their response. I have made my last purchase to J&P. I shouldn't have to go to this extent to reach an amicable resolution. The amount of the purchase is $27.28, not significant. The issue is I received "dead plants" from the beginning. If all of their customers are treated in this manner, it's a sad tribute to the company. I've been self employed. Customers are the bread and butter of a business.
Company representative comment on July 13, 2016:
On Jul 13, 2016 7:55 AM, Jackson & Perkins responded with:

I am so sorry to learn the condition of your Muhlenbergia plants upon arrival. As stated in our Guarantee, if any product was damaged in shipping or dead on arrival, notify us within 48 hours from receipt. Not knowing when you received your shipment I would like to look over your order. Unfortunately our Guarantee does state that plant ordered outside of the recommended hardiness zones will not be covered under guarantee. However, email me your order number or the name and address on the order and let me look into this for you.

Angela D
Jackson and Perkins Sale Associate
[email protected]

Negative Lucille44
Conroe, TX
(11 reviews)
June 7, 2016
Just received my potted Ballerina's yesterday and I am not happy. Half the leaves were yellow, looks like they sat in a hot truck all weekend. I planted them yesterday afternoon and this morning the leaves started falling off.

I notified J&P and requested replacements, they told me I had to wait 3 weeks. In 3 weeks it will be July and no replacements would survive.
Company representative comment on June 7, 2016:
On Jun 7, 2016 2:13 PM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

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