mariazipp Saint Petersburg, FL (1 review) April 19, 2019
Placed order for callas and cannas in March 2019. Received dead rotten bulbs/rhizomes. Contacted customer service day after delivery and they requested pictures of bulbs. Sent pictures that same day and CS said they would contact me with their findings of whether I would get replacements if their findings deemed it but would not get refund.
Never received any further contact from Holland Bulb Farms. Two weeks later got a package of bulbs. Thought WOW! I got new bulbs/rhizomes. I did get a new shipment, but again, the exact same condition as before dead rotten bulbs/rhizomes. Cannot believe they even ship these out as there is no chance since they are all moldy and stringy. How do you do this not once but twice? Never again, spent close to $100 for absolute garbage. Even on ebay I have gotten bulbs/rhizomes but never rotten.
They sent me an email today 4/19/19 for a review but I'm sure it will never get on the website since after you actually fill out the review it tells you a moderator will determine if it is posted...WOW so don't look for 1 star reviews on their site, they don't get posted.
PLEASE SAVE YOUR MONEY AND BUY ELSEWHERE. THE WEBSITE PICTURES ARE BEAUTIFUL BUT THE BULB OR RHIOZOME YOU SEE IS NOT WHAT YOU WILL GET
Posted on May 12, 2018, updated July 14, 2018
Posted on April 3, 2017, updated May 12, 2018
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Posted on May 18, 2011, updated February 20, 2012
A few weeks ago I ordered 120 gladiola bulbs from Holland Bulb Farms ( 4 pkgs of 30 bulbs). The price including shipping was less than $20! The only other glads I have in my garden were a few freebies I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'d acquired in years past. The bulbs looked great, and I can hardly wait to see them in bloom.On February 19th, 2012, RebeccaLynn added the following:
The glads from Holland Bulb Farms bloomed beautifully in my 2011 garden and I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m preparing to place an order for summer blooming bulbs for 2012. This has been a mild winter (so far) and I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m interested in seeing how many glads will come back up in my zone 7a garden. On March 31st, 2012, RebeccaLynn added the following:
The glads from last year are coming up! Also, the new order that I placed in late February has arrived, and everything looks good except for the Alstroemeria. These fleshy roots are packed in small plastic bags. The yellow alstroemeria root is very tiny, but it seems to be alive. The plastic bag containing the orange alstroemeria was...EMPTY- just a bag of peat, no plant. I will contact Holland Bulb Farms and request a replacement. Everything else (begonias, RoseTurtlehead, columbine and ranunculus) is planted.On April 9th, 2012, RebeccaLynn added the following:
I called Holland Bulb Farms this morning to report that in my recent order the plastic bag which should have contained an orange alstroemeria arrived empty. The customer service representative said a replacement would be shipped right away. On April 12th, 2012, RebeccaLynn added the following:
Today, April 12, I received the orange alstroemeria that was missing from my recent order from Holland Bulb Farms.
I am very satisfied with their customer service. On March 26th, 2013, RebeccaLynn added the following:
Yesterday I received the bulbs that I ordered in January: tall phlox, double oriental lilies, and calla lilies. The double oriental lily bulbs are especially large and nice. Spring is slow in coming here in the Piedmont of N.C. this year and daytime and nighttime temperatures are abnormally cold, but I plan to plant tomorrow. On May 11th, 2013, RebeccaLynn added the following:
I couldn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t resist ordering some double oriental and double asiatic lilies and a glory lily at the very end of April. They arrived very quickly, and I opened the box the same day it arrived. I was surprised to find that the oriental and asiatic bulbs were already sprouting. I planted them at the proper depths the very next day. We left for a beach vacation the day after that. We\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'re back now, and I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m contemplating those bulbs and hoping for the best, even though they were already sprouting when I planted them. I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve had very good success with Holland Bulb farms many times in the past. Can\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t wait to see how these bulbs do this summer!On July 2nd, 2013, RebeccaLynn added the following:
The double oriental lilies - both Magic Star and Broken Heart - are in bloom now, and they are absolutely beautiful! If they are offered next spring, I will buy more.On March 23rd, 2014, RebeccaLynn added the following:
My order of double oriental lily bulbs and begonia tubers have arrived and they are large and healthy. Looking forward to planting them and waiting to see their beautiful blooms in mid summer. I continue to be pleased with Holland Bulb Farms products and service.On June 5th, 2014, RebeccaLynn added the following:
Holland Bulb Farms has their lily bulbs on sale now, so I ordered three pkgs of Double Oriental Lilies (9 bulbs) a few days ago. They arrived today, and I immediately unpacked them and planted them in my perennial garden. I am worried about them because nearly all of them have sprouted big time, and some have even feathered. I have planted sprouting lily bulbs from Holland before with good outcomes, but some of these sprouts were 3 inches or more and fluffy. We\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ll see what happens. I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m not changing my rating because my experience with this company has been positive in the past.On March 27th, 2015, RebeccaLynn added the following:
I just received my bulb order and once again, everything looks great. I continue to be pleased with Holland Bulb Farms\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' service, value, and quality. On March 21st, 2016, RebeccaLynn added the following:
In January I ordered five pkgs of lilies - Oriental and Asiatic- and a pack of Painted Lady climbing beans. They arrived today which is perfect for planting in my zone 7 garden. All of the bulbs look good; they\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ll be in the ground tomorrow. On June 13th, 2016, RebeccaLynn added the following:
Because Holland Bulb Farms has their summer bulbs on sale now, I placed an order last week for more Oriental lily bulbs: mixed doubles, Muscadet, and Soft Music. They arrived today. All were sprouted big time except for Soft Music. I planted them promptly and carefully, watering them well. Now I\\\\\\\\\\\\\\\'ll hope for the best. On March 23rd, 2017, RebeccaLynn added the following:
In January I placed an order for 12 Roselily Elena Double Oriental Lily bulbs. I had never seen that variety before, and they looked amazing on their website. The package arrived today. All bulbs looked like they were fresh and in good condition. I will plant them this weekend. On April 3rd, 2017, RebeccaLynn added the following:
Oh no! My Rip Van Winkle daffodils are blooming beautifully today! But, they may not be Rip Van Winkles after all. I submitted a beautiful picture to Davesgarden Plant Files, but the admin rejected my photo. Said they weren\\\'t in fact Rip Van Winkle. Holland Bulb Farms sold the bulbs to me as Rip Van Winkle. They sure look like real Van Winkles, but Davesgarden says \\\"no.\\\"On May 12th, 2018, RebeccaLynn added the following:
My most recent order from Holland Bulb Farms was for two jumbo packs of Stargazer Lilies. They arrived this week, about a week after I placed my order. The bulbs look very good. I\'ve planted about half of them, and will plant the remaining 10 bulbs tomorrow. It\'s VERY hot for early May. On July 13th, 2018, RebeccaLynn added the following:
In late June,, I placed an order for Oriental lilies: Sumatra, Acapulco, Grand Tourismo, and mixed. They arrived quickly. A few were sprouting - to be expected because it's very late in the season to be ordering and planting summer blooming lilies. They are in the (very dry) ground now. I'm looking forward to seeing beautiful blooms in a month or so. I'm keeping them watered. Company representative comment on April 4, 2017: On Nov 14, 2011 3:55 PM, Holland Bulb Farms responded with:
We know it is a little late to ask, but how did the gladiolus turn out? It sounds like you were very satisfied upon receiving them and we want to be sure that satisfaction continued! If you have pictures we would love to see them. Thank you again for your feedback, and we hope we can serve you again in the future!
May your gardens be bountiful,
Holland Bulb Farms Staff
On Apr 2, 2012 7:43 AM, Holland Bulb Farms added:
Hi Rebecca Lynn,
We are happy to hear that the majority of your order arrived in good condition and that your glads from last year are coming up again! We would like to apologize for the lack of plant in the Alstromeria package you received, sometimes when are warehouse crew packs our items, they get moving so fast they may miss a step unfortunately. We will be happy to send replacements for any items you feel are less than satisfactory. Please contact us by email [email protected] or phone 1-800-689-2852 and we will be happy to amend this problem with you!
May your gardens be bountiful,
Holland Bulb Farms Staff
On Apr 4, 2017 10:34 AM, Holland Bulb Farms added:
We are sorry to hear about the Rip Van Winkle, can you send us the pictures of what they look like? We can take a look and see what they are and also send them to our growers in Holland to provide their insight as well:)
Do not order from this company. I added a message to their order form to ship my order the first week of May. They sent it much earlier. I requested this date because I would not be home until this time. The bulbs sat in the cold on the porch for weeks. When I wrote to get a free replacement as their guarantee states I was told that those messages are rarely read. The bulbs have not grown and I still cannot get a replacement from these nasty people. Bulbs are sold everywhere so choose a company that reads requests they put in the order form and from companies who really willing to back up their guarantee.Company representative comment on August 1, 2018: On Aug 1, 2018 2:22 PM, Holland Bulb Farms responded with:
I want to follow up with the same information we provided you regarding the similar BBB Complaint you initiated. You placed your order on our website on February 11, 2018 we shipped your order April 26th and have confirmed delivery via USPS to your door on April 28, 2018
We have provided you all the tracking information and confirmed delivery of April 28th. I apologize that it arrived 2 days before May.
To state, "The bulbs sat in the cold on the porch for weeks" this seems a bit odd, since your request for delivery (as you stated in the above message) for May delivery and we confirmed delivery April 28.
I am very sorry you are so upset with our company, we are a family business and have been shipping flower bulbs and perennials for over 30 years. We do everything for our customers.
I have ordered personally and have had good luck... but I ordered for this year for the company I work for ... It wasn't the biggest order ever. but I ordered poppies in the middle of April. yeah late I know but I really wanted to start establishing them and maybe get a late flower or two. well I wait a month and nothing. so I call the company 3-4 times before I got a hold of someone. well this is what I got from Jenny the operations manager who has no superior apparently cause when I asked for a number or to speak to them she refused. She told me the poppies had not made it through the winter and they over sold them due to not finding the issue until about the time I ordered. They ended up refunding my money and gave a credit.... so the biggest problem I have is the way this was handled. They took my money and did nothing else to contact me about their inventory issue. she did apologize for the problem but that came with all kinds of excuses from they are a fall planted item- to they fill thousands of orders with only 6 employees- to im not sure who didn't contact you to let you know the situation - to explaining to me about how perennials grow. but the biggest kicker was near the end of the conversation she asked if there were anything else I wanted to tell her because she had other customers waiting and I was taking up her time...
long story short if it is something time sensitive or a must have for the growing season. or if you order from a bunch of vendors skip this one.... if takes to much work to ensure your order from this company. Company representative comment on May 14, 2018: On May 14, 2018 2:03 PM, Holland Bulb Farms responded with:
James-- We did speak earlier today and I sent you an email about this. We are still sorry we weren't able to fill your order, and that we don't have record of you being contacted about us not having any more of the poppies you ordered. We were under the impression that all the orders with these poppies that weren't able to be filled were contacted by one of our customer service agents, we apologize if we some how missed contacting you. We did refund the order today and issue a $25 merchandise credit, as you were very upset with us. We were doing what we could to try to resolve the matter. We did have other customers waiting on the lines, and after we offered the refund and credit to you, we felt we had closed the order and could not provide any further assistance to you. I did not say you were taking up my time, but I did ask if there was anything else we could help you with, as I had other customers to help. We know you aren't happy with us, and we really do try to do our best to fill orders and communicate with our customers, however sometimes mistakes happen and we are sorry that this mistake happened with your order.
I ordered about $100 worth of flowers for the 2017 growing season. Some of them either did not grow or were not the colors I ordered, so they credited my account. I will say those that grew did amazing. The largest issue came when I contacted the company regarding a new order that I had placed. It had been multiple weeks and I needed to get the order in the ground before fall. The representative who answered the chat was SO RUDE and SNIPPY. She actually claimed that I "interrupted her" ... It was a CHAT... You CAN NOT "INTERRUPT." That was just the first of many snide comments she made. I sent and email to the company and instead of doing anything about the horrible service, Jennifer San Filippo the Operations Manager did not even acknowledge the issue.
This is the complaint I sent: She made snide comments to me prior to her sending me the long detail of fall shipping of bulbs. I did not order bulbs, I ordered roots of plants so how why would I correlate that as something else (a bulb, which is a bit different). She accused me of interrupting her ... HOW DO YOU INTERRUPT CHAT? Do you commonly approve of a customer service rep accusing your customers?
I am quite angry. Her attitude was rude, unprofessional and after that, I did not care what she said because her entire attitude was rude. I told her I was frustrated and I even put a sad face to show that I was sad about the process. She later asked if I was reading her responses, to which I said, how could I respond if I did not read it? I told her how she was acting. She was being bitchy and I called her out on it. I also apologized and she said she would not forgive me. LOL that just PROVED her ATTITUDE FROM THE BEGINNING!
I deal with customers too and it does not matter if they are happy, sad, confused on terms, mad, frustrated... I DO NOT CARE.... I HELP THEM with 100% pleasure in doing so. If someone is mad, I find out why and reassure them, help them and even if I can not changed things, I let them know I care. By the end, the customer is happy irregardless of the situation. Your REP, did NOT!
If this is the behavior you condone, then I think you should credit my bank card for the full amount. I will not be making another purchase. I ordered from 6 other companies too. I can do business elsewhere. Justifying her attitude is not ok. Your explanation below would have sufficed, but that is not what she gave me. The snippy accusations set the tone!
Her snide reply was this: Thank you for your reply. We have refunded and canceled your order, and attached a copy of the canceled order for your records and review. Based on your correspondence with our company we think it will be best if you continue to enjoy ordering from the other flower companies that will satisfy your customer services needs better than can. We wish you the best of luck in your future garden endeavors.
The Operations Manager did not care about how horribly I was treated and told me to order elsewhere. They also deleted my account information. So they seem to not only tolerate but support the customer service rep in treating customers like trash. You won't get my business or the local growing groups and communities. Company representative comment on November 6, 2017: On Nov 6, 2017 10:52 AM, Holland Bulb Farms responded with:
We are sorry that your customer experience was less than satisfactory, and that the customer service rep was not fully understanding your questions and needs. We did as you asked and issued a refund to your account. We closed your account as you seemed utterly disappointed in our company and that you would not be ordering from us in the future. We certainly don't condone any of our employees speaking in a way that would upset our customers, we also do not condone any customer who may verbally abuse our customer service representatives.
Again, we wish you the best of luck in your future garden projects, and hope you are able to find a company that can live up to your customer service needs and expectations.
Just got my shipment of lily bulbs from Holland Bulbs.
Extremely satisfied with the size of bulbs and quality - all arrived fresh and clean looking with decent roots. I was hesitant to order bulbs online again as the last two companies I used sent rotten bulbs which all but one actually came up. Now that I have found a great place to order bulbs my only suggestion would be to please increase variety of oriental and asiatic lilies as I would like to try some different varieties next year. Company representative comment on November 6, 2017: On Nov 6, 2017 10:46 AM, Holland Bulb Farms responded with:
HI Dude of the Lilies--
We are happy to hear your enjoyment of the lilies in your recent order, we certainly try to get the best lilies we can. We have been adding new oriental and asiatic lilies to our fall selection for the last couple of years. We will certainly continue to add new and exciting colors and varieties as they become available to us. Thanks again for your kind words.
LOVIE2 Boston, MA (Zone 6a) (13 reviews) June 13, 2017
Posted on June 5, 2017, updated June 13, 2017
I\'m not sure about this company. I\'ve ordered from this company 4 times so far this season alone. My hostas that I ordered were healthy BUT I don\'t think the majority received were what I actually ordered. Beach Boy is coming in very solid blue with no light green at all, Tokudama is also coming in very solid green, my cherry berries are not coming in with white center but a very yellow one. The only one that looks close to what it\'s supposed to is First Frost. I\'m trying really hard to give them a chance so I ordered some begonias, freesia, raspberry plants and concord grape vine. The berries and grapes are supposed to be dormant but they look dead. Not one has sprouted. The asparagus roots seem to still be alive and fairly healthy. the shallots were healthy. I hope I can call and address this issue with the hostas and the dormant plants.On June 13th, 2017, LOVIE2 added the following:
Email has been submitted (as requested) as of this morning. Hope this is addressed quickly. Company representative comment on June 6, 2017: On Jun 6, 2017 1:49 PM, Holland Bulb Farms responded with:
We are so sorry to hear your disappointment in the hosta you ordered, we will certainly be letting out supplier know about these inventory mix ups to avoid this problem in the future. If you email us [email protected] we would be happy to issue a refund for any of the items that were incorrect or did not grow. Thanks again, and we are sorry for the disappointing items, we certainly do not desire for your items to be incorrect.
Holland Bulb Farms Staff
amazindirt mid-state, TN (Zone 7a) (7 reviews) June 2, 2017
Posted on May 9, 2017, updated June 2, 2017
Posted on May 8, 2017, updated May 9, 2017
I ordered four plants on 2/15/17.
The quality of the plants was acceptable. However, at least two of the plants ordered are not as labeled.
1. \\\"Stuttgart\\\" canna has sprouted with RED leaves. The true Stuttgart is green/white variegated.
2. \\\"Beach Boy\\\" hosta is growing well, with SOLID BLUE leaves. The true Beach Boy is variegated.
The other two plants are clematis, so I\\\'ll have to wait until at least next year to see the blooms. At this point I\\\'ll be surprised if they are as labeled either.
Buyer beware!On May 9th, 2017, amazindirt added the following:
edit 5/9/17 -- I credit Holland Bulb Farms for their quick response to my complaint, and I have accepted an offer of replacement plants. I these replacement plants end up being true to label, I will update my comments here to reflect that. I\'ll also post an update if the replacements are still not true to label.On June 2nd, 2017, amazindirt added the following:
Update on the replacement plants:
The hosta I received as a replacement is still not the variety ordered. I had ordered "Beach Boy", but both the original plant I received and its replacement are solid-green plants. Interestingly, these appear to be two different varieties: one has a nice thick substance, blue color, puckering, and slight cupping (it might turn out to be Abiqua Drinking Gourd); the other is greener, with thin leaf substance, and the slugs already love it. Both are growing well, but not what I ordered.
Only one of the replacement cannas has sprouted so far -- it does at least look like Stuttgart this time.
Again, I applaud Holland Bulb's customer service -- they responded quickly and professionally and shipped my replacements graciously. However, I'm not going to order from a company that uses such untrustworthy suppliers. When I spend money on plants, I at least expect to get what I ordered!Company representative comment on June 2, 2017: On May 8, 2017 11:33 AM, Holland Bulb Farms responded with:
Thank you for your recent order and for leaving a review on the items you ordered. We are sorry to hear that the Cannas and Hosta are not coming up as they should be. We certainly did not intend for this to happen, and would like to offer a refund for those items or replacements for those items at no cost to you. Please let us know which you prefer!
Holland Bulb Farms Staff
On Jun 2, 2017 1:19 PM, Holland Bulb Farms added:
We are very sorry that the replacement hosta also aren't growing correctly. We will be sure to let our supplier know of this error. We would be happy to issue a refund for the Beach Boy hosta if you would like. Please contact us [email protected] if you would like the refund for the original purchase price.
My first experience, and already I LOVE this company! I was looking to buy astilbes to plant this season. I searched on a number of websites, but many of them had bad reviews. Then I read the many positive reviews for Holland Bulb Farms and figured I'd give it a shot. What a pleasant surprise! I placed my order a week ago, and a few days later, it was delivered to my doorstep. The plants were lively and healthy, with a few exceptions. I chatted with customer service to explain the situation, and here is their response:
"I've pulled your order up. It sounds like we owe you another package of mixed Astilbe. I can get that shipped out today. My manager will check and pack this shipment to make sure these are viable roots."
This is customer service as it should be. I will update my review when I receive the new shipment, but in the meantime, Holland Bulb Farms is now my go-to company for live plants, bulbs, and other gardening needs.
Over the years I've ordered many bulbs from Holland Bulb and I have always been more than happy with them. They send very healthy and large bulbs at a great price and value. Many other mail order plant dealers play overinflated musical chairs with their prices but Holland Bulb always has excellent prices and great quality products. The only thing I'd really wish for from them was a bigger variety, their catalogue of more exotic and flashy items is rather small, yet what they do offer has always arrived top notch and grown beautifully for me. However, when it comes to quality over quantity or variety they win hands down - and if the variety is smaller than so be it, it's well worth it to order beautiful hearty specimens from them every time!Company representative comment on May 9, 2017: On May 9, 2017 7:12 AM, Holland Bulb Farms responded with:
We are so happy to hear your excitement and praise for our company! We certainly strive to have the top size quality bulbs, at affordable prices. If you have any requests for more exotic, unusual or hard to find items please let us know by emailing [email protected]. We will see if the items you request are available as we always add at least 20 new items each season! Thanks again for your kind words about our company, we greatly appreciate them.
Holland Bulb Farms Staff
kawand33 Lansing, MI (Zone 5a) (7 reviews) May 5, 2016
I ordered several varieties of tulips last fall from Holland Bulb Farms (Ronaldo Triumph, Carnaval de Nice, and Exotic Emperor), and they are all blooming beautifully this spring. I would recommend this company to other gardeners.
Posted on March 28, 2015, updated July 18, 2015
Holland Bulb Farms exceeded my expectations. I ordered around 5000 fall bulbs mostly tulips and daffodils, through numerous fall bulb companies. I would recommend this company to anyone in the south that does not mind pre-chilling their bulbs as they were disease free. Although my 3 order were small, I ordered in Dec and early January and they arrived in very good condition.
Being in College Station, Zone 8b of Texas, I did chill the bulbs in a separate fridge at the very minimum of 6 weeks ( around 40F and kept the humidity low), some of the more unique Tulips I chilled 8 weeks. Almost all of them are blooming now in late March (thankfully we did have cool soil temperatures with below normal temperatures during the rooting period).
The best deal may have been the fall grab bag that included 20 Double Hero Tulips, and the Double Akebono tulip.
I only recommend the 12cm or greater size Tulip bulbs, however the slightly smaller mixed Triumph bulbs in the fall grab bag have bloomed, just not near as large as others. Will likely try another larger order in the future.On July 18th, 2015, collectorpalms added the following:
Thank you for the surprise bulbs! Planted them and they all sprouted.
I ordered about $300 worth of 'White Feather' hosta from this company last summer. Every single one of them was packaged professionally, and ended up being what I ordered. The delivery was extremely prompt also. Will be ordering from them regularly in the future
I made my order last week for a variety of bulbs, as well as a daylily, and a hellebore. It was delivered today and everything I ordered arrived safely. I'm pleased with the quality of the bulbs. The daylily root also looks good. The hellebore seems questionable at best (at first, I couldn't even find anything in the bag of peat. After spreading it out, there's a little clump, smaller than my pinky, which looks like a tiny nub with little black hairs. I'm assuming this must the root, unless it really is just a clump of peat and they forgot to put the root in the bag). Aside from the hellebore, a good experience. Reasonable prices, a good variety, quick shipping, and nice-looking bulbs. Hopefully everything will come up.
I ordered several hundred gladiolus bulbs of various colors in 2014. I planted them and the red and white ones did not bloom when the others did. Since I couldn't tell if the other stalks were the new ones that hadn't bloomed or preexisting ones, it appeared that I had not received the red and whites. I called to complain and was advised the red and whites may just bloom later. The rep said they would document the concern and call this spring to find out what happened. The red and whites did bloom about two weeks later, but I never received a call this spring. Instead, I received 180 red and white replacement bulbs at no cost on my porch. I felt very bad and called to apologize and offer to send them back or at least pay cost. I was told they guaranteed their product, and I was free to keep the bulbs. This is about my 7th dealing with this company, and I would highly recommend them as honest and friendly. They are a model small business.
Posted on May 17, 2014, updated October 22, 2014
Posted on October 5, 2011, updated May 17, 2014
ordered 5 bags of tulips and some dutch iris.
The bulb size seems normal - the tulips are the very early kind so I expected them to be a little smaller than the larger later ones. On May 17th, 2014, bryana added the following:
I ordered some begonias and gladiolus - very good sized firm bulbs.On October 22nd, 2014, bryana added the following:
I ordered two collections of Hyacinths and they arrived as average sized bulbs, firm and clearly labeled.
They have a slightly smaller size bulb than other catalogs but they are good for forcing in pots because they are still full looking but do not need to be staked. Good value for the collections with no extra charge for shipping.Company representative comment on November 14, 2011: On Nov 14, 2011 3:35 PM, Holland Bulb Farms responded with:
We are glad to hear that you were happy with the condition of the bulbs upon delivery. And yes some of the early tulips and definitely the miniature tulips are going to be a bit smaller! We hope your spring is wonderful, we just need to get through winter first! May your gardens be bountiful!
I placed a fairly large order for bulbs near the end of the spring growing season. When I received the box from Holland Bulb Farms I received fewer salvias and calla lilies than I had ordered. The reason: HBF ran out of inventory. This is a big problem for me, I had placed the order for a specific quantity and color combination because I have a specific space I am trying to fill. Having fewer items is a big problem. I can no longer fill the space and the color motif no longer flows.
No one from HBF ever attempted to contact me to let me know that they had run out of a number of items!
It should be noted that the items I ordered showed specific and sufficient availability when I ordered them (e.g. "11 bare roots left").
Obviously this is frustrating because now I have plants I cannot use and I could/should have just ordered from another company two weeks ago. Now my window for planting is closing/closed.
I wrote to HBF to request a postage-paid mailing label so that I could send back the bubs I could no longer use. They said they would not do that because they have a written policy on the website to fulfill all orders regardless of how much of the order they can fulfill. This seems like a TERRIBLE policy for a company like this. Who wants half a garden?? Plus, who reads every policy a company has on its website. I should be able to expect HBF to: 1) simply be reasonable and 2) have an accurate handle on its inventory, which is the impression the website provides.
A two-minute phone call from them two weeks ago would have verified that I did not want half an order.
DO NOT BUY FROM HOLLAND BULB FARMS!Company representative comment on June 27, 2014: On Jun 27, 2014 2:52 PM, Holland Bulb Farms responded with:
We are sorry to hear your dissatisfaction with our policies in regard to items missing from orders. In an ideal world our inventory of perishable items would be 100% accurate all of the time, we would have a team dedicated to contacting our customers when and and if an item becomes unavailable, and all of our customers who have items that are unavailable would be ready to reply to our phone call or email right away at first contact. Unfortunately those three factors do not happen often, and therefore we have adapted the policy when an item is missing, to simply offer a refund of the items price and include a free shipping coupon. We include this free shipping coupon with no minimum in case the customer wanted to order something else in place of the missing items, we won't charge them for the shipping on the next order, since we did make mistake by having inaccurate inventory.
By refunding the order, we can ship the order quickly within the 3-5 business days after the order was placed. If we call or email a customer and they do not get back to us for whatever reason that could delay their order further while we are waiting to get a hold of them.
In regard to our accurate inventory due to the nature of our products (being that they are perishable goods) sometimes bulbs or perennials go bad and we are no longer comfortable shipping these items to our customers, when this happens it can be sudden or at the bottom of a crate which we are not able to recognize immediately as we are busy shipping orders and tending to other duties. If we do notice a bulb or perennial is no longer in acceptable condition we will certainly adjust our inventory quantities, however as much as we would like to we simply cannot catch every package of every item as it becomes unable to meet our quality standards. At the end of a shipping season, which is when your order was placed this happens much more frequently, as these items are eager to be planted, and have been in our warehouse for a few months. We completely understand your complaints about this policy and hope you can understand the reasoning behind our policy.
In regard to your request of expecting us to simply be reasonable- we feel as though by refunding your credit card for the products we could not supply as opposed to shipping you substituted items of our choosing is a reasonable procedure. When we replied to your first email and informed you that we would refund you for the products you returned, but we could not refund the postage paid for the products. We feel as though offering to refund you for the products is very reasonable considering our Spring planting and shipping season is over, and by accepting the return once we got them back they would not be usable in any way. Also, since we have stated on our website our policy about unavailable items and how we proceed with them, we were making an exception for you, and were trying to compromise.
We would also like to note that we did offer to send you a return shipping label after our first correspondence and hearing your disappointment, but have not heard back from you.
We would like to thank you for bringing this matter about our missing items to our attention, we are looking into adding an option at checkout that allows our customers to check a box, to let us know how to proceed if an item is missing from there order. We hope to be able to implement this feature within the next week to avoid further disappointment from customers who like you would prefer to be contacted, as opposed to having a partial order that was shipped in a timely fashion.
We are very sorry that this situation could not have been resolved sooner or in a better way, we certainly did not intend on making this such an unpleasant experience for you.
Enjoy your future gardening endeavors, best wishes to you!
I have been ordering from Holland Bulbs for years. The bulbs always arrive in great condition (especially the lilies). I get beautiful blooms. Shipping is fast and accurate. Customer service is excellent. Holland bulbs is the best source for lily bulbs--much better than more highly priced vendors. Their prices are so reasonable that you can naturalize with Stargazer lilies. Some of the bulk mixed glad bulbs (which are very, very inexpensive) arrived with a touch of blue mold this year but they came up nice and healthy anyway. Holland Bulbs is a great place to get great quality bulbs at very reasonable prices. It's number 1 on my list of on-line vendors.
lovelola Williamson, AZ (4 reviews) March 19, 2014
I am completely in love with this company. I've ordered from them several times, and have been pleased with the overall quality of the bulbs I have received. Barring the very occasional withered bulb, their products are healthy and have thus far managed to make their appearances in my spring garden (and they sure look beautiful)! We just purchased our first home last summer, and out of all the mail-order companies I have purchased from, Holland Bulb Farms is my favorite. They definitely keep me coming back with their sales, specials, and offers for free or discounted shipping, and their prices are right. I've recently purchased a bunch of spring-planted bulbs, some grape vines, and seed packets, and I will be excited to see how these perform! I would highly recommend this company.
lsm1 Williamstown, MA (Zone 5a) (7 reviews) November 21, 2013
They have great prices and amazing variety. In the end of the fall everything becomes so cheap that I am tempted to buy more every year. The plants have been great and I did get replacement (actually credit) for plants that did not make (just some poppies planted last fall). This season they shipped me the wrong order but promptly sent the correct stuff (unfortunately some of my items had been sold out by them). I will keep buying from them.Company representative comment on November 22, 2013: On Nov 22, 2013 9:21 AM, Holland Bulb Farms responded with:
Thank you for your feedback! We are certainly sorry that we made an error on your order, but are very happy that we were able to quickly correct the problem. We are happy to hear that you will continue to order from us, and look forward to working with you in the future! Have a great Winter season:)
Fatbun East Richmond Heights, CA (4 reviews) November 7, 2013
Recently I ordered 2 of their Halloween special Boogeyman Bulb Bag, which promised to have at least 250+ bulbs for $50 with free shipping. The order was shipped the next day and the shipment arrived yesterday. Guess what? They sent around 750 bulbs!!! That's like I got an extra order. I got so many tulips, daffodils, hyacinths, muscari, alliums to plant now. I spread all the bulbs out and just gleefully looked at them. All the bulbs seemed healthy and firm. This is a HUGE bargain! I really can't thank them enough. That's why I go online to write them a nice review now.
HBF frequently have sales and I'm always tempted to order every weekend :) Their end-of-season sales with free shipping have particularly the best bargain price compared to any other online companies. I've ordered several times and spent hundreds of dollar at HBF this year (2013) and all the orders have been shipped quickly. The bulbs were in good shape and grew well in the garden. Customer service is also very friendly.
From all this positive experience with HBF so far, this company simply has become my top 3 companies to order from.Company representative comment on November 22, 2013: On Nov 22, 2013 9:20 AM, Holland Bulb Farms responded with:
Thank you for your feedback and kind words! We are happy to be able to offer such good deals on such great bulbs--one more way help fill the earth with beautiful flowers! We feel honored to be in your top 3, as we know there are many other great flower suppliers out there!
This is my first time on this site.
I choose to do this because there are a lot of really good on line pleaces to order from.
I have placed three orders with HBF one last spring first time ever after i placed my order on a Thursday that weekend they were haveing a 50% off sale on all bulbs when i called on Monday and said i saw they had a weekend sale and it ended on Sunday they said not to worry they would honor the sale and the free shipping well how great is that when i got my order wow was i happy the bulbs were packed perfect they sent them when i asked for them i live in Florida have a home out side of Buffalo and that is where i do my best gardening.I collect lilys for a hobby i have quite a number at this point.Anyway i placed another order this spring same great service and another for this fall they have a lily that isn't available from any more then two or three growers.The customer service i have gotten each and every time has been great and being in sales i know the difference so i just want to say HBF is a great place to order from.Thank you HBF.Company representative comment on July 24, 2013: On Jul 24, 2013 3:50 PM, Holland Bulb Farms responded with:
Thank you for your kind words about out company. Treating customers with respect, kindness and honesty is always what we strive for. Along with that we are always looking for new bulbs and perennials to offer our customers:) We look forward to continuing this relationship with you:)
lilaclily Lombard, IL (Zone 5a) (34 reviews) June 19, 2013
Posted on September 17, 2007, updated June 19, 2013
I can't rave enough about this company. Great selection and prices, prompt shipping, and their Live Help can't be beat. I placed a large order and was very happy with the quality of all the bulbs. They are definitely getting ALL my spring bulb business in the future. Do not hesitate to order from them! On June 19th, 2013, lilaclily added the following:
I placed an order for their end of season clearance sale - 100 stargazer lily bulbs for a fantastic price. So fantastic that I ordered 2 bags of them!! Honestly, I was expecting... well, end of season quality bulbs. I figured even if 50% of the order was decent, I'd be happy. Not so. I received 26 pounds of huge and healthy lily bulbs, with great roots!! I couldn't believe it!
Had a small problem with the rest of my order and Customer Service was quick to refund that portion since the items were now out of stock.
Now I have a bigger problem... finding the room to plant 200 lily bulbs!!
Thanks so much, Holland Bulb Farms! Company representative comment on July 24, 2013: On Jul 24, 2013 3:47 PM, Holland Bulb Farms responded with:
That is a good problem to have, deciding where to plant 200 lily bulbs!! We will probably be able to smell the sweet fragrance from your yard across state lines!
The bulbs were priced reasonably, came quickly, packaged well, had directions, most importantly, were in good condition.
This is a company I will use again.
nk123 seattle, United States (1 review) March 30, 2013
Be aware, Holland Bulb Farms is just one of many websites that the milwaukee company has. American Meadows, Holland Bulb Company and who knows what other websites belong to the same company, charge the same fee to mail plants, and always ship tiny plants.Company representative comment on April 16, 2013: On Apr 16, 2013 3:52 PM, Holland Bulb Farms responded with:
Although this you may believe we are associated with other companies such as American Meadows, Holland Bulb Company and others, we are a stand alone company and are not affiliated with any other mail order bulb companies. We are a small family run business, who strives on honesty, integrity and customer satisfaction. We are sorry that you feel our plants are small. While some of our value bag and jumbo pack items may use smaller bulbs, they tend to be very affordable, and we do list all the bulb sizes in our items, so our customers know what they are getting at the time of purchase. If you are concerned about the size of the bulbs you order from us, we suggest ordering top size bulbs, which are available in our smaller quantity packages. If you are unsure if the bulbs you are ordering are top sized you can always call us 1-800-689-2852 or email us [email protected] and we will be happy to assist you in purchasing top sized bulbs. If you have concerns or complaints about a past order please contact us and we will be certain to resolve the matter, as we want to make sure you are satisfied. Thank you again, and we are happy we were able to clear up the confusion you had about our company.
flamingonut New Milford, NJ (12 reviews) November 20, 2012
I placed an order last year for some cannas & dahlias. One of the dahlias wasn't going to be able to be shipped (grower issue). HollandBulb informed me and allowed me to substitute it with another. One of the original dahlia tubers was rather small, but I took my chances and didn't complain, but not much really happened with that one, but everything else bloomed beautifully. I will definitely order from them again.
psychloman Brooklyn, NY (Zone 7a) (50 reviews) October 20, 2012
I placed an order for the Purple and White Fritillaria Collection,the Frantic for Fritillaria Collection and Beth Evans Corydalis for a total of 123.00 dollars. I received a box with four purple fritillarias and a bag of 6 black tulips.Upon calling the company I found there had been a mixup and my order had probably been sent to someone else. Holland bulbs sent me replacements the same day and the bulbs were large and healthy,the white fritillaria were so huge I had trouble planting them.I did notice that most of the bulbs had begun to send out roots which has me worried, I hope they adapt to growing in the ground.Fritillarias are very finicky and for the money I spent Ihope to see them above ground in the spring. Company representative comment on July 24, 2013: On Jul 24, 2013 3:46 PM, Holland Bulb Farms responded with:
We are sorry for our error that happened, but glad to hear that we resolved the matter for you! Hope your Fritillaria bloomed well this past Spring for you:)
buggzter Ypsilanti, MI (6 reviews) September 29, 2012
Will update when I have a resolution! :)
I ordered the collection of orienpet lilies and a kopper king hardy hibiscus from HollandBulb at the start of the month, and less than 4 weeks later they are here! Very happy with the timing of the shipment compared to what I expected since their fall shipping JUST started. :) I had also emailed them recently to find out when to expect shipment, and they said around the first week of October, so it's earlier than I planned and I'm quite pleased!
Packing of the box was excellent as well - all the bulbs and plant were well bagged with tons of soil around them with low moisture to keep them healthy and safe, and there was basic planting and storage information included which was nice.
The first bag I opened, though, made me VERY unhappy. My hibiscus was TEENY TINY compared to what I received a couple weeks back from Hallson Gardens (about 10 times the size and nice a green!). The stems were all under 3", the two longer ones were nearly all black other than the last 1/2", and the one stem of the THREE STEMS that looked alive was less than 1" long and brown. No growth! All three were skinnier than the inside of a drinking straw, too. The roots were all flexable and not dried out, but the longest root was maybe 8" and dry at the tips (expected the dry tip - and sizes are accurate as I actually measured!). To plant this thing, I would need a hole about 4" deep and 8" wide one way, 1" wide the other! That's IT! The other hibiscus from Hallson? I needed a hole over 24" deep and wide, and it was the same price! I began considering a very negative review...
So I opened the other bags and changed my mind about the company. These lily bulbs are huge! They are all the size of my biggest tulip bulbs, big as many of the daffodils I've planted! Lots of attached roots, and look very very healthy. All 12 look great. Now to see how they grow - I'm very excited about these! I think I'll stick with the company for bulbs only, but not much else unless I find out most plants are much better than this - and if I find what I like elsewhere, I may just do that. We'll see, but these bulbs ARE gorgeous!
I emailed the company about the hibiscus with pictures of it with a 6"ruler next to it to see just how small it is and those black stems... We'll see what happens now! :) I will update then...
megbrinson Washington D.C., United States (3 reviews) July 19, 2012
I have made a couple orders with Holland Bulb Farm now and have been satisfied! I really want to let other members know that like a couple of the reviewers below, I ordered the end of the season grab bag for 30$. I cannot believe what a good deal it was. While not everything has come up yet, I had to create a whole new bed in my yard for the lillies and gladiolas, buy a dozen + containers for dahlias which all have healthy sprouts three weeks later. I had to give two sacks of dahlias and three sacks of lillies away! (to very happy neighbors and mother) And the extra "surprise" bulbs they put in there make me so happy--three peonies, windflowers, calla lillies, about a dozen extras came in my grabbag. The extras haven't come up yet--but I'm so happy with a yard full of dahlias and lillies and gladiolas for 30$ Seriously, can't be beat. Every gardener I know has been jealous.Company representative comment on July 24, 2013: On Jul 24, 2013 3:44 PM, Holland Bulb Farms responded with:
Glad to hear you have had great success with our products, especially the end of the season mixed packages! We love being able to provide quality bulbs at great prices--it gives us great joy to bring you great joy!
Claymaker Atlanta, United States (1 review) June 28, 2012
I've been burned in the past by mail order farms (Gurney's), but can attest to the extremely high quality of bulbs/tubers sold by Holland Bulb Farms. I recently purchased an end of the season pack of 350+ bulbs for $35. I was expecting tiny bulbs and roots that wouldn't mature for years, but everything I received was much bigger than anything I have purchased at my local nursery and home improvement stores. I will buy from them again. Company representative comment on June 29, 2012: On Jun 29, 2012 7:48 AM, Holland Bulb Farms responded with:
We look forward to doing business with you again in the future, and are happy to hear that you were impressed with the quality and size of the bulbs you received. Sounds like you have plenty of bulbs to keep your busy for a while! Have a great growing year!
I want to say that the customer service from this company is excellent. I ordered a shade sampler at the end of the season which was supposed to have 82 bulbs/bare roots in a various assortment. The plants were in excellent condition, the price was awesome but the package contents had a surplus of astilbe and was missing some of the other plants described. I emailed the company, they apologized and sent me what I was missing immediately. I know mistakes can happen but if the company makes it right, it makes me a happy customer and one who will recommend them to others! Good job Holland Bulb!Company representative comment on June 29, 2012: On Jun 29, 2012 7:31 AM, Holland Bulb Farms responded with:
We are happy that we could make this right and you are correct mistakes do happen, but we always strive to do out very best to fix them! We hope you enjoy all the plants you will have to brighten up your shady garden areas! Best gardening wishes to you!
Holland Bulb Farms Staff
hartzell81 Mount Pleasant, PA (Zone 6a) (1 review) June 18, 2012
Posted on June 12, 2012, updated June 18, 2012
On June 7, 2012 I placed an on-line order for 25 oxalis ($5.49) 30 purple gladiolus($2.49) and 30 white glads (2.49) the order arrived today June 12, 2012! The purple glad have started to break dormancy but that's fine they went straight into the ground. I'm super pleased with their speed & placed another order today. i can't wait to see what they have in the fall catalog. I'll update after these babies bloom. I'm just tickled to have my shamrocks!On June 18th, 2012, hartzell81 added the following:
Placed a 2nd order for pineapple lily, amthyst calla lily & mixed freesia. Again SUPER fast shipping! Only 4 days! I love it.
The glads are poking their heads out of the soil today 6-18-2012 we had a huge thunder storm last night. I think the lightning helped coax them out.
Time to start browsing for fall bulbs.
heisey Newfield, NY (Zone 5a) (2 reviews) April 20, 2012
I have ordered daffodils, crocus, squill, tuberose begonias, day lilies and freesia from Holland Bulb Farms and everything seems very healthy. The daffodils, crocus and squill all bloomed very nicely this spring and I'm confident that the others will do well this summer.
Posted on April 17, 2012, updated April 19, 2012
I ordered Pink Charm daffodils, but received something else. These were white with a yellow throat...grew well and looked nice this year, but don't know if they will return reliably in my climate. Bottom line is that I did not receive what I ordered, so I have to give this company a negative.On April 19th, 2012, jdwhitaker26 changed the rating from negative to positive and added the following:
Holland Bulb company graciously allowed me a credit for the money I spent on the daffodils that were the wrong variety. I am changing my review to positive...there was a simple error that was corrected. Company representative comment on April 18, 2012: On Apr 18, 2012 7:15 AM, Holland Bulb Farms responded with:
Thank you for posting your feedback in regard to how the daffodils turned out. We are very sorry to hear that you received something different than what you ordered, and we can only say that it must have been an error while the item was being packaged. If you email us with your information we will gladly issue a replacement order or credit for the value of the Pink Charm Daffodils. Thanks again for your feedback!
I can't tell you about their customer service - no reason to deal with them - but I can tell you that the rhubarb plant I ordered (a jumbo crimson red) was everything they claimed, came in a timely manner, and arrived in great shape; already sprouted /growing.
The rhizome/bulb was larger than my hand measuring approx. 6" in length and was extremely healthy looking.
I had ordered the same type of rhubarb last year from Burgess (a mistake I will NEVER make again - All the plants I ordered from them arrived dead/moldy or shortly died thereafter; never had that problem with other companies except Jung) that when it arrived was approx. 1 1/2" in size, and died within a week. Plus I had had to wait on it for several weeks to arrive.
I was very pleased with my purchase.
plantgnome1 nowhere land, NY (Zone 6b) (31 reviews) April 2, 2012
Posted on April 2, 2012, updated April 2, 2012
I ordered three Fritilaria bulbs from this company-aside from paying almost $30 for three bulbs and shipping-I planted them according to their directions-at an angle so as not to rot and waited for the temps to be cool enough. This spring two broke ground, one is now a foot tall-the other is about 4 inches tall the third a no show. I was told to wait for the plants to "catch up" what the heck does that mean. they are in the same area getting the same sun, planted at the same time. Catch up to what? is one going to have a growth spurt? Then I also got this as a response to my complaint:
"If you continue to have an issue with your fritilaria: please take photos of the plants, and if no plant -please unearth bulb to tell us of your findings. This information helps us for future issues and/or to what went wrong with yours"
ARE they kidding me? dig up a dead bulb & photo it and tell them its condition before I can get either a credit or new bulbs. They can keep their bulbs as well as their ridiculous policy regarding failures of their material. Will not spend another cent with them. I advise you all to not bother unless you like digging up dead bulbs.On April 2nd, 2012, plantgnome1 added the following:
Regarding a second email from Krista-which I found quite sarcastic: "Do you ever get credit or refunded from any store without bringing in the faulty or dead item? Or do you just bring in a reciept and complain and get money back? No."
First of all I didn't purchase a piece of clothing from you I purchased something put underground-I usually don't bury items I purchase other than bulbs-a live plant that didn't make it is easily located by dead branches. To ask a customer to dig up a bulb is ridiculous and I notice on Garden Watchdog-you ask other customers to do the same preposterous thing. Lastly-I sincerely doubt a critter dug up a Fritilaria-as I notice any squirrels steer clear of the entire area they were planted because of the smell. I really don't have the time or inclination to dig up a dead bulb to prove my truthfulness. So good luck with your business-I will not be giving you any more of mine.Company representative comment on April 2, 2012: On Apr 2, 2012 1:18 PM, Holland Bulb Farms responded with:
Dear Valued Customer,
We are very sorry to hear your dissatisfaction with our policies and the fritillaria bulbs you ordered and planted from us last year. We hope we can offer a solution and explanation to the problems you are experiencing.
In regard to the growth rate of the 2 that are growing, this is a factor that we really don't have any control over. Since bulbs are living things they all grow at different rates, even if they are planted in the same growing conditions. I believe the representative you spoke with was trying to explain this, by saying that one of the bulbs will catch up to the others. Please understand that the growth rate is a factor that is beyond our or your control, is a factor of nature.
In regard to the bulb that has failed to sprout completely, we are sorry to hear this and know it really can have an affect on your garden. We often ask our customers to unearth bulbs to see what possibly happened to them. If they are mushy and soft they most likely received too much moisture. If they are disintegrated and crumbly they may have not received enough moisture, or experienced other issues prior to planting. If you dig in the area and nothing is there they could have been taken by some critters or completely rotted away. By knowing what happened to them we can help to prevent future problems on our end as well as the customers end.
In regard to our policies, the representative you were emailing with earlier today will be emailing you to offer a merchandise credit or refund. As your satisfaction is top priority to us and we really do not like to see someone like your self so frustrated and angry with our company and the results you experienced. We hope by offering a credit or refund we can change your opinion of us, and hope to do business with you again soon!
Jennifer San Filippo
Holland Bulb Farms
On Apr 2, 2012 1:50 PM, Holland Bulb Farms added:
Since posting our first rebuttal and hearing back from this customer. We have decided to issue a complete refund for the customers entire order, this is a refund to their credit card for all the products even the items that did grow. We hope this can bring a solution or resolution to this problem.
Jennifer San Filippo
Holland Bulb Farms
olga1990 Englewood Cliffs, NJ (2 reviews) November 12, 2011
I had an extremely negative experience with this company.
I bought a new house and spent more than $600 on flowers with this complany which promised 100% grow guarantee.
Only few plants grew and only some of them survived the first season. I asked for replacements. They made me to dig dead bulbs and describe what happened to each one of them . I did, however replacement plants were never sent to me. I requested a refund and they refused to refund my money. Very rude customer survice. So as a result I have less than 10 flowers which cost me more than $600. Do not order from them.
Company representative comment on November 14, 2011: On Nov 14, 2011 3:33 PM, Holland Bulb Farms responded with:
Thank you for providing us your feedback and sharing your experience on Dave's Garden. Please remember we did refund $194 dollars to your credit card for the items we had on record that failed to grow plus we issued a $30.92 merchandise credit for items you stated failed to grow. We did require that you dig into the planting areas to see the condition of the bulbs, which we often require on warranty claims. The reason we require this information is so we find out more information about the planting location and find any clues as to why the items would have failed to grow. This information is very beneficial to us especially if you plan to order similar items and plant them in the same area, that way we can hopefully avoid the same problems in the future, we hope you do understand our reasoning behind this. We are sorry that you are still dissatisfied with our company, we did follow our 100% Grow guarantee when dealing with your account and various orders. We do respect all opinions and feedback from our past, present and future customers and wish you the best success with your gardening endeavor in the future!
HBF is a great company to order bulbs from! I am very impressed with their Customer Service staff's professional and fast service.
They really try to make it right, if a customer experiences any problems. I will purchase from HBF again, and would recommend this company to all my friends.Company representative comment on November 14, 2011: On Nov 14, 2011 3:37 PM, Holland Bulb Farms responded with:
Thank you so much for your kind words! We are very happy to hear your positive feedback, and glad that you wanted to share this with the gardening world! We will keep up the good work and you make sure to keep digging in the dirt!
May your gardens be bountiful!
Holland Bulb Farms Staff
iykim Hillsborough, CA (Zone 10a) (23 reviews) June 15, 2011
Yesterday, I received the package of bulbs and tubers that I had ordered from Holland Bulb Farms. I had purchased several tuberous begonias, calla lilies, stargazer lilies, and dahlias. They were carefully packed, and all of them were healthy, several already had shoots coming up. I am very pleased with my purchase.Company representative comment on November 14, 2011: On Nov 14, 2011 3:40 PM, Holland Bulb Farms responded with:
We are happy to hear that you were satisfied with your purchase upon receiving these items! We hope this past summers blooms from the bulbs were just as rewarding!