I ordered three Betsy Ross lilacs from their Etsy store. The post office trucked the package all over their state before it finally got to me over a week later. I contacted them as I was waiting, since I could see that the post office had sent it in the wrong direction. They quickly responded and asked me to contact them if the plants arrived in poor condition, and assured me that they would take care of me. The plants arrived in great shape, in spite of the USPS. I was very pleased with them, and would highly recommend this company for future purchases.
I ordered 2 Gro-Low Sumac and a Golden Vicary Privet. Prices were very inexpensive, and they shipped the next day. they actually ended up generously sending 4 sumac (dormant) and a beautiful "toddler" golden privet plant with leaves and 3 major stems. There was a lot of compostable packing peanuts to manage, and it was a little confusing finding 4 sumac, but a good surprise.
Like I said, prices are very reasonable and 1 day shipping was nice. Just need to figure out where those extra sumac are gonna go! :)
reeve1 Plano, TX (Zone 8b) (55 reviews) March 25, 2019
Posted on March 15, 2019, updated March 25, 2019
Posted on March 2, 2019, updated March 15, 2019
I can't speak highly enough about the quality and size of the Miss Kim Lilac I received from these people. It was full and about 3.5 feet tall in 2 gal pot for $18.95 plus $12.00 to ship from their Arkansas nursery to Texas. It was well boxed so that it was received without a single broken limb, and less than a month later, inside my indoor grow room, it's leafing out and just full of blooms just beginning to open in early March, it's just beautiful! Rachel was most helpful and prompt in responding to questions. Be aware, they don't hold anything for Spring shipping, so if you order in December, they ship it in December. I will definitely order again to see what else I can get from them. Very pleased so far! Thank you Grower's Solution. I'll be back!On March 15th, 2019, reeve1 changed the rating from positive to negative and added the following:
I hate when I leave a good review and then get an order like I received today. My first order was ok because it was a few plants. The second order included 12 Sky Pencil, another Lilac bush and 4 Peonies. I have NEVER seen such a poor packing and making a complete mess of my order. The sky pencils were put in the box at the top, but upside down! ALL the wet dirt fell into the box. They use desintegrating peanuts, so the wet soil made them into mush and then they dried again, all around the plants making them one big glob. I am done with these people! They are completely clueless when it comes to packing or caring for your plants! I am about to drive up to Tennessee to give whoever packed this a piece of my mind! Complete IDIOTS!! BEWARE if you order sizable order! I'm beside myself with the mess this has created! SO ANGRY!On March 25th, 2019, reeve1 changed the rating from negative to positive and added the following:
The initial problem was a mistake in packing by Grower's Solution, and the ongoing problem with just life, with Roger having family issues to deal with and so was I. So, we kept missing each other when I thought they weren't interested in me. I confess that I use Dave's Garden to get people's attention when I don't feel like they have my best interest at heart, and due to the level of discomfort I received along with the order. But, it is clear to me now that Roger is a successful (and busy) stand-up guy and he made it right! Thank you Roger! Some of my best friends came after giving each other a black eye! I hope you will accept my apology for any fault in this and hope to do business! I love the plants from the first order. Not so much the disintegrating peanuts when they touch wet soil. I hope you will look into that. Meanwhile, best of luck and thanks again for making it right!Company representative comment on March 18, 2019: On Mar 18, 2019 10:52 AM, The Growers Solution responded with:
Please contact us so we can get this correct. Thanks Roger Growerssolution.com 866-928-3390
lsm1 Williamstown, MA (Zone 5a) (7 reviews) July 31, 2018
I just got two trees: Sourwood and a Black Gum. Both are native north american hard to find in stores. They were 1 gallon and I expected small plants. I was surprised to receive trees that were 3 feet tall with excellent root system! They did not even suffer with the transplant.
I am saying this is negative, and I might be wrong, but, I don't feel Growers Solution's stands behind their products well. You are stuck with whatever they send you, beware. Make sure you state you don't want the seam straight through the middle of your screen, or, you'll probably get one. I ordered 2 of the 5' X 10' tan shades, one is 2 inches longer than the other. Misty and Mike were terrible spokespersons for their company, you should look elsewhere first.
Bigfeet Tullahoma, TN (Zone 7a) (4 reviews) June 29, 2017
I have mixed feeling about Growers Solution.
I ordered some "Buzz" buddleia (miniature butterfly bush) in late March, which were received reasonably quickly. All the plants were about 3 to 4" tall (yes, inches), with silvery leaves no bigger than 3/4". I hardened them off for a couple weeks (ending with four days in 8+ hours full sun) before planting in their permanent location with basically ideal light and soil requirements that I had inured them to. Plants burned to a crisp within a day and never recovered, even though I babied them for a month, hoping for a few new shoots. Such is the problem with greenhouse grown plants; pale and wussy, like millennials.
It took a few emails to get a response, but GS agreed to send replacements free of charge. That took about six weeks, and then it was the wrong plants. I got full size (6-8 ft) buddeias, trimmed to two 30" stems each, with large leaves and in full bloom. They appeared healthy, but it was weird to get such tall plants in pots 4"x4" across and only 2" deep. Potbound, hairy roots. I immediately repotted, and so far they seem to be doing okay in a shady spot.
Today I got the correct replacements. They average 12-16" tall and are trimmed to four stems. Good looking plants with the same pot and root issue. Arrived blooming lilac and not purple; at this point I don't really care anymore.
All plants arrived via 2 day USPS or Fedex, so very good rating on shipping.
Overall, my experience with GS is okay customer service and iffy plant material.
I order there Nellie R. Stevens holly seedlings through Growers Solution, and the plants arrived in immaculate condition. Now, I live not very far from this company, so it could have been the reason, but they arrived healthy, potted, and ready to "pot-up". I would recommend ordering from those folks again.
Posted on October 3, 2011, updated October 3, 2011
The first time, a couple of years ago, I was very pleased with the service I received. It only took 2 days to receive our order but we are in west TN so it didn't have far to travel.
This time, they did not have everything but did not call until after I had inquired about the length of time since the order. Then, I was eventually offered a substitute for the one item no longer in stock. I was told it would ship that day. I also requested priority mail (shouldn't have as that always seems to be slow).
A week later, I called but the receptionist was less than pleasant and kept hanging up on me without any apologies (no, I was not rude at all). Eventually, I was forwarded on to someone who remembered talking to me but suddenly had no idea what happened to the order. Unlike the first time, there was no tracking number so I could check myself. When I finally got a response, I was given a USPS tracking number that doesn't exist or at least "there is no record of this item" per the USPS tracking system.
Honest mistakes are understandable but I think I will need to go elsewhere. Very sad as they seemed so good before.On October 3rd, 2011, organicFarms1 changed the rating from negative to positive and added the following:
I have to state that I was very pleased with the sincerity of the Grower Solutions owner, Roger and his assistant, Mike in quickly correcting this problem once it came to their attention.
They were more than fair in resolving the problems I encountered. It is a genuine pleasure to speak with and actually have such quick and positive resolution of a problem. As a very small business, we understand the problems with communications on the part of some of your employees particularly when people get busy and do not pass the information along.
We will continue to do business with them as a result of their actions to admit and correct their mistakes. If only other companies and individuals would do the same!!Company representative comment on October 3, 2011: On Oct 3, 2011 11:26 AM, The Growers Solution responded with:
We screwed up ! Spoke with customer and have corrected order. It was our mistake. We have hopefully corrected an internal problem and this will not happen again. Again, Our fault but we are making sure it does not happen again.
Posted on November 19, 2009, updated October 16, 2010
Ordered some 1 gallon nursery trade pots. Great communication and fast shipping. Will buy from again.On October 16th, 2010, SoutheastIndy added the following:
I ordered fifty 2 gallon trade pots. The post arrived about four days later and I'm very pleased with their service.
Fantastic company! I was recently hostess for a Co-op for Dyna-Grow Neem Oil with this company. I have used them for co-ops in the past, for 2 other products. Plant labels and heating mats. In every experience with them, the products were delivered when they were promised or before, and were exactly what was ordered. The one time we were missing a roll of labels, they promptly replaced it. Roger is great to work with. You can't go wrong ordering from this company.
I have also ordered as an individual a few times for pots and misc. Same result. Exactly what I ordered received quickly and in good shape. Great bunch of people.
taynors none of ur business, OK (Zone 5b) (4 reviews) June 22, 2008
i have ordered several things from this company. I had great service and the prices are good.
I did have one set back on one order. It did finely come, but was to late in the season for me to use it . I sent it back and am still waiting for my refund.
Other than that i will still order from this company.
He does have the best price on cowpots !!
Zarebeth Circle Pines, MN (Zone 4b) (2 reviews) March 9, 2008
I held a Co-Op through Grower's Solution. I have never received such attention and great customer service. Not to mention, they gave us all the best price I could find on Cow Pots. I ended up ordering over 5 cases, and they arrived promptly, in good shape, and exactly as described.
I would not hesitate to do business with them again... in fact, I will check their catalog to see if they carry something before I order anything again!
Special thanks to Roger who made this experience memorable, and gave personal service to each and every person who called regarding this Co-Op.
patrob Goldthwaite, TX (Zone 8a) (1 review) September 27, 2007
I recently ordered a case of one gallon pots and a case of 4" pots. My order arrived very quickly, and the pots are exactly what I was hoping for at an excellent price. I will definitely order from Grower's Solution again.
After doing a lot of reserching and pricing I purchased a 20x72 greenhouse from Growers Soltuion. I found there price to be the best on the internet, the quality of the materials are excellent and the shipping was fast. I live in Okla. where the wind blows continually and have had several storms with 60+ mph winds with no problems. Next the service, wow!! these are some really nice folks, they are very friendly, helpful and knowledgeable. On several occasions they have taken time out of there busy schedules to explain how other customers that are succesful manage there operations. When they say they wont be undersold they stand behind it. I rate these guys an 11 out of 10
I just received my 1st order for 100 jiffy pots today. The order was processed very quickly and the price was the best I could find. Next time I will buy by the case. I would definately use them again.
Melissa_Ohio Southwestern, OH (Zone 6b) (37 reviews) March 9, 2007
Their price for 100 1020 trays was only a few dollars higher than another source I use charges for 50. No brainer.
alicewho North Augusta, SC (Zone 8a) (50 reviews) December 18, 2006
I recently received my first order placed with The Growers Solution, it arrived quickly and well packaged. They also have very reasonable prices if you're looking for some items in bulk.
henrykahle Grand Rapids, MI (2 reviews) April 19, 2006
The Growers Solution (growerssolution.hostasaurus.com) offers a Great price, Fast shipping on Germination supplies.
When I need something they carry I will order through them again.
tootsiepotts Harmony, PA (Zone 5b) (5 reviews) March 22, 2006
I've found this company to be a reasonably priced source for pots, trays, and soil amendents. My second order was for humidity domes to fit the previously ordered trays. They arrived damaged - as though exposed to extreme heat somewhere along the way. Since phone contact is difficult because of my work schedule, I e-mailed the situation. The replacements arrived less than a week later. I'll definitely be ordering from them again.