Photo by Melody
Time to vote! Choose your favorite images in our annual Photo Contest HERE

The scoop on 'Burpee (W. Atlee Burpee)'

bookmark
  Company Profile  
Burpee (W. Atlee Burpee)

Mailing Address:
300 Park Ave.
Warminster, Pennsylvania 18974 (United States)

Phone: 1-800-333-5808
Fax: 1-800-487-5530

Catalog Order Page: Hyperlink
Paper Catalog Cost: Free

Visit Burpee (W. Atlee Burpee) at:

» E-Mail them
Add to Bookmarks
» Visit their website
» Like them on Facebook
» Follow them on Twitter
Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 0 2 4
Neutral 0 0 0
Negative 0 4 5
This company is affiliated with 1 company:This company offers a variety of plants and seeds.

This company specializes in:

Other helpful information:

  Company Comment, posted on February 15, 2010:  
The Burpee company was founded in Philadelphia in 1876 by an 18 year-old with a passion for plants and animals and a mother willing to lend him $1000 dollars of "seed money" to get started in business. Within 25 years he had developed the largest, most progressive seed company in America. By 1915 we were mailing a million catalogues a year to America's gardeners.

Burpee is still a family seed company and still in the Philadelphia area. Today we are owned and operated by George Ball Jr. -

The Burpee Guarantee
We guarantee all products in our catalogue to the full amount of the purchase price. We shall refund your money or provide a replacement, anytime within a year if you are not satisfied.

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store.

If you have any questions or comments, please mail us at [email protected]

  Feedback History and Summary  
221 positives
81 neutrals
144 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Negative MountainGirl99
Aurora, CO
(1 review)
July 9, 2019
In the early to mid-2000's, I was an avid gardener with a ~900 sq ft garden. During that time, I was a fanatical fan of Burpee Seeds, having helped my grandfather and uncles (who used Burpee seeds) in their gardens growing up and then using their seeds in my own garden.

Then I took a job that required a great deal of travel, so stopped gardening. I am now semi-retired and able to garden again. This is my first year back to gardening, and of course, I turned to Burpee for my seeds. My seed order was around $500. Mostly vegetables, a few herbs and petunias. My orders also included a few plants and onion and garlic sets.

How incredibly disappointing an experience! In general, for the seeds, the germination rate was around 40%. Some as low as 10% (broccoli), to a high of 80% (non-coated petunias). The shipping speed was horrendous. I created multiple orders, to space out the costs. Invariably, the seeds weren't shipped for a week or more, even though the website says it will ship in 2 business days.

Regarding the plants, in all cases, I had to call or email multiple times to find out why my plants hadn't shipped (even though I within the shipping dates for my zone posted on their site). Depending on the agent I got, the answer was either "we don't know why it hasn't shipped", "it will ship tomorrow" (it didn't), or in one very rare case, "I will let you know what's going on" (and she did, but she blamed the grower). Unfortunately, when the plants arrived they shipped in inadequate packaging, and arrived damaged and dry. About 1/2 survived, but it took significant work to get them to a healthy state.

The onion and garlic, were no better. I again had to contact them regarding shipping and received the exact same results from customer service and, also, the same packaging issues. The garlic was not viable. I didn't bother contacting them again -- I knew what that would be like already. The onions did okay.

At issue here, is the time constraints implicit in the gardening world. We expect our items to arrive on time and in good shape. The poor shipping, customer service and quality at the "new Burpee" causes us gardeners to potentially miss planting dates, which is not a risk I will take in the future. I'm very sorry to say, I will no longer be a Burpee customer.
Negative Portplantia
Portland, OR
(2 reviews)
May 22, 2019
I recently placed my very first order with Burpee, 8 Torenia plants for my wife's annual Mother's Day hanging baskets. These are 4" pots and with shipping was a little over $50. I've ordered a number of plants over the years and by far these are the worst looking plants I have ever received. Lots of dried out leaves, spindly, stems cut off, broken stems, wilted stems (some), chlorotic, two looked nearly dead, and all the size of starter plants. I sent an email to Burpee with the problems clearly spelled out along with several photos. Not a single peep from them. No apology, no refund, nothing... I expected so much more from such a long established company.
Negative gandyman33
Saint Louis, MO
(14 reviews)
May 16, 2019
BURPEE really is just a seed company. Anything else should be avoided as they branch out into other offerings. I purchased Angel wing Begonias (12 plants) x 2 because I had a really good experience a couple of years ago with Whopper Begonia plants from BURPEE. Expecting a repeat performance I was disgusted with the plants that I received. They arrived wilted with yellow leaves and several had come out of the package during shipment and dirt was everywhere! Because of this I was immediately able to see the root development and it was very lacking. These were advertised as plants, however in my mind these are no more than plugs in poor condition. For $50 plus dollars I expected more, however these half dead plants were nothing like the plants that I purchased in the past. On top of that I called BURPEE to let them know of my concern and waited over 30 minutes on the phone before deciding to leave a message for a call back. According to the recorded message someone will be contacting me within 24 to 48 hours. Well tomorrow is exactly one week from when I called and I am still waiting to hear back from BURPEE. I realize it's Spring and that most nurseries are busy but they were not to busy to take my hard earned money. I wouldn't recommend BURPEE to anyone especially if you are looking for plants.
Positive taufgardner
American Fork, UT
(21 reviews)
May 6, 2019
Posted on November 25, 2013, updated May 6, 2019
Posted on March 8, 2012, updated November 25, 2013
Posted on November 4, 2011, updated March 8, 2012
Posted on October 26, 2011, updated November 3, 2011
Posted on October 9, 2011, updated October 26, 2011
Posted on January 26, 2011, updated October 9, 2011
Posted on March 23, 2010, updated January 26, 2011
Posted on January 26, 2010, updated March 23, 2010
Posted on March 23, 2004, updated January 25, 2010
I got what I ordered, in a timely fashion and in good condition. Germination was fine. I found this company to be reliable and predictable, though better prices are easy to find elsewhere.
On January 26th, 2010, taufgardner added the following:

2010 order received timely and in good condition. Burpee is consistent and I know what I\'m getting. Big Mama tomato is a real winner for those who make sauce. One of the few \"indeterminate\" plum tomatoes and they are huge, with easy to peel thick skins.
On March 23rd, 2010, taufgardner added the following:

I opened my \"Big Mama\" seeds to find most stuck to the adhesive in part of the seed packet. The germination was only about 40%, which is unusual in my experience with Burpee and this particular variety. I contacted Burpee and was given a no-hassle assurance that a replacement is on its way. I\'m a little behind the curve now for planting by seed, but think the timing will be adequate if not ideal. One other note that is not a problem with Burpee: Big Mama is more susceptible to cold than other varieties. I like to set my plants out during the day from the get go in order for them to grow sturdily and slowly in natural sunlight. This process is labor intensive, but has served me well. I got a cooler than expected day (but no frost) and lost all of the Big Mama that did germinate. The other tomatoes and peppers all did fine. So be careful in the cold with Big Mama. Although this particular seed experience (germination and packaging) hasn\'t been stellar, Burpee has given standard, reliable service over the many years I\'ve ordered from them, so I know what to expect. Plus, they promptly responded to this, the one and only concern I have ever had with them. So I\'m leaving my rating positive and will definitely order from them again.
On January 26th, 2011, taufgardner added the following:

Sorry I did not update last year after Burpee quickly replaced the aforementioned Big Mama tomato seeds. The next batch worked out fine, and did well enough that they were ready when I needed them. This year, Burpee was my primary supplier (out of about 10). I like their predictability and consistent results. A good company with solid results. Varieties are always true to type, germination rates at an acceptable level and customer service is good.
On October 9th, 2011, taufgardner added the following:

The White Wedding Zinnia variety was the best zinnia I have ever grown. All flowers on all plants completely double. The giant Tetra were another story. I ordered a mix, but all of the flowers were one color and single flowering, not dahlia flowered as advertised. Not at all what I expected. The Biker Billy jalapeno was terrific. Large fruits and prolific, but not as hot as billed. That\'s okay, because the family doesn\'t like the heat, but don\'t buy if you\'re expecting hotter than usual jalapenos. My results were actually milder than usual (and I planted normal jalapenos right next to the Biker Billy). The Brandy Boy tomato started out slow, but really picked up a head of steam and was the most prolific and consistent variety I grew this year. However, beware that this is a tomato that is thin skinned, easy to bruise, and does not hold well. All in all, my experience with Burpee is predictable and solid so I\'ll keep my review positive, but I am somewhat mixed in my opinion this year, due to less consistent results than usual.
On October 26th, 2011, taufgardner added the following:

On October 14th, I received a gracious response from Marsha, a customer service rep from Burpee, inquiring about the Tetra zinnia lot number, etc. for investigation. She offered a replacement. I did not feel this was necessary as my overall value from Burpee is great. She further explained that the jalapeno\'s heat will vary depending on growing conditions. I know that she is right and am certain that different varieties will react differently to conditions, even when planted by each other. I reiterate that the Biker Billy is a real winner and that I will plant again, likely instead of other jalapeno varieties. We liked it that much. Thanks to Burpee for good customer response and for providing consistent seeds and service year after year.
On November 3rd, 2011, taufgardner added the following:

Very appreciative of Burpee\'s response to a comment I made on this site. I was not seeking any sort of replacement and feel my overall experience with Burpee is very positive and consistent. I never contacted them directly, Burpee reached out to me after reading my earlier review. In spite of my not requesting or even feeling that I needed replacement seeds, Marsha still sent some replacement seeds on her own accord. Very gracious, and I appreciated that.
On March 8th, 2012, taufgardner added the following:

Another great year! Seeds came timely, germination was as expected. Am always satisfied with Burpee purchases. No unpleasant surprises. Good results.
On November 25th, 2013, taufgardner added the following:

This year, I tried Super Mama tomato. I LOVED this sauce tomato. Each plant was LOADED with HUGE and meaty tomatoes. Although I thought they were to be indeterminate, their habit was determinate. Ended up liking that as the tomatoes all came during a good time window. I ended up getting about 5 bushels from three plants.

I ordered other seeds as well. If I want consistent, true to type seeds, I order from Burpee. In my experience through several years of growing at a level and quantity beyond a home gardener, but not at a commercial scope, I have not been disappointed with the reliability of Burpee.
On May 6th, 2019, taufgardner added the following:

After a few years of not planting a garden, I'm back to it. I ordered Super Steak tomatoes, Biker Billy jalapenos and several other varieties of vegetables and flowers. As usual, Burpee seeds have performed well. The plants are vigorous and I can't wait for the harvest. Thanks, Burpee, for your ongoing commitment to quality seeds and products.
Positive DaisyPeach
(Zone 7a)
(22 reviews)
April 26, 2019
I ordered several petunia plants in unusual varieties I canít find locally. Was I impressed with the large box UPS delivered with my twelve plants inside. The petunias were what youíd expect from the nursery, all busting with blooming color in four inch pots! They were so well packed that there wasnít even one broken stem, excellent job Burpee!
Negative floppsie
La Grange, IL
(2 reviews)
April 25, 2019
This is NOT our fathers' Burpee! My father always used to order from them back in the 50's. Out of the catalog and mailed in a money order. Back in the days when it was a quality company with quality products and service. Like Sears.
So now in 2019 I place order from them. First, I am shocked at their shipping charges. Totally excessive and out of line with other online retailers. Prices for seeds were double - even triple - retail prices in stores. I go ahead anyway because they had a few specific varieties I wanted and I did not have time to prowl the internet. $27 for a few packets of just seeds. Seven days later I have heard nothing. I check the tracking number. They are now using some convoluted shipping system where your order gets routed through numerous UPS shipping facilities, then handed off to USPS, then routed through numerous USPS shipping facilities, routed to the local Post Office and then delivered. As of today, 12 days later, UPS shows it was handed off to a postal facility on the other side of my state 7 days ago and there is no other further information from either UPS or USPS. Burpee presumably implemented this convoluted system just to save a few pennies even though their shipping charges are outrageous. Burpee has yet to respond to my email.
So for me, its' Bye Bye Burpee. Never again. There are just too many other online and retail sellers of quality seed with good service to deal with their nonsense. One of them is True Leaf Market in Utah that delivered my Better Boy seeds in TWO days!
Positive MVIsland
MA, MA (Zone 7a)
(12 reviews)
February 2, 2019
I have ordered seeds from Burpee twice in the last two months. Both times my seeds were in my house within 5 days of ordering them. I do not understand why some people are having issues with this company. I have bought from Burpee online for yers and never have had a problem. The seeds that I have ordered have had excellent germination. I am an organic vegetable grower for 3 local restaurants, and I can always count on Burpee's seeds, they have not failed me yet. I do order seeds from other companies, but Burpee will always be one of my "go-to" seed companies.
Positive dlaurence
Richmond, MO (Zone 5a)
(11 reviews)
February 1, 2019
Ordered three helenium. Well-packed, and super healthy when they arrived. My experience is a good one.
Negative reeve1
Plano, TX (Zone 8b)
(52 reviews)
January 25, 2019
Posted on January 25, 2019, updated January 25, 2019
I used to enjoy shopping with these people decades ago. But, like other northern nurseries owned by Jung and others, they have fallen so far from grace that they now think it\'s a great idea to cheat their customers. I placed a sizeable order for seeds and what I received was in such poor shape that I was flabbergasted that they came from Burpee. I purchased petunia seeds from 6 different suppliers, including Burpee. Burpee\'s seeds are the only ones that didn\'t sprout. Most of the coated petunia seeds had lost all their coating and there were only 9-12 seeds in each of the five 15 seed packs I purchased. It looks like this might be from last year. The quality has gone so far down from mismanagement that all they receive now is negative reviews from everyone. I won\'t be back and I suggest you avoid these people. Don\'t waste your hard earned money on these crooks! They don\'t care any more!
On January 25th, 2019, reeve1 added the following:

Removed my name from their mailing list. These people don't care about their customers any longer as can be seen in their product, product quality, and customer service.
Negative brian1985
Cozad, NE
(3 reviews)
August 24, 2018
Super slow shipping. Took them about 5-7 business days just to ship my order. If your going to order from them I would order way ahead of when you need them. Had problems with my big mama and super sauce tomato seeds germinating. The ones that did sprout didn't grow very well at all compared to the other varieties. Probably won't be using them again.
Neutral BuddyGardener
El Monte, CA
(1 review)
August 4, 2018
Positive due their shipping speed, ease of ordering, and packaging. Responsive to my emails for questions and refund. Website is easy to navigate. Lots of promo codes.

Neutral due to their plant quality. I've ordered from few online nurseries but theirs are the smallest, they don't look bad but not really great compared to other plants I've bought. They grow ok but not great, slow or poor in my small experience.

Negative due to the prices which seem to be much higher than many other nurseries even online. The promo codes just slightly ease the pricing so always look for them before you buy!

Overall, I think I would give their seeds one last try but not their plants! Maybe others may have a better experience!
Negative KG29
Warminster, PA
(1 review)
May 31, 2018
It took over 2 weeks just to send the plant and when I called to find out why I had not received it they did not have any explanation - just that it has not sent. And when it FINALLY came they were SO SMALL, NOT worth $10 and SOOOO DRY!!! I don't know if it will live. I will NOT order from Burpees again and removed my name from their mailing list!!!
Negative amihvan1
Wyandotte, MI
(1 review)
May 11, 2018
As a first time customer I am very disappointed. I placed an order on 4/30/18. My zone is 6. My orders were to begin shipping as of March 26 for the items I purchased. I had not received any response other than the confirmation and funds withdraw. On 5/7 I sent an email inquiring as I had yet to see any shipment confirmation. I got no reply. I called on 5/11/18 and spoke with Paula. I was told that orders could take 7 to 10 days to arrive. I specified I had ordered 11 days ago and heard nothing back. I was then informed they only ship Monday thru Friday. well it had been 10 full days since I ordered and that was Monday and Fridays. She stated my order had not yet shipped but was not sure why and I should wait until next week at the end of the week to see if they shipped. I asked her to cancel my order and refund me my money. I also asked for email confirmation which I have yet to receive. I have no order and no confirmation of a refund which she also said would take another 7 to 14 days. This is a very poor example of a company for a first time buyer and I will not be purchasing from or recommending them to others. I will be proceeding with a dispute with my payee to obtain my full refund including the very expensive shipping costs.
Positive bradman79
Grovetown, GA (Zone 8a)
(8 reviews)
April 19, 2018
I ordered annual petunias (6-pack) and tall pentas plants (x3), both products arrived healthy. Got the plants at a discounted rate in the spring and would probably use them again.
Negative manycats75
Hayward, CA
(2 reviews)
April 18, 2018
Bought 3 determinate tomatoes from the 3/$19.99 sale online. They arrived in terrible condition with one dead and the other two very sickly. They were shipped in a plastic molded 'egg case' with most of the dirt loose in the container and very dry. These very small seedlings did not stand a chance. Comments have been left on their website.
Negative gregislost
Delhi, NY (Zone 5b)
(9 reviews)
February 9, 2018
I ordered seeds in mid January, of all the companies I ordered seeds from this year Burpee's were the last to arrive, however they were also the most expensive... I was happy with the quantity of seeds, all exceeded the numbers stated BUT of the 4 types of eggplant I ordered 3 of the varieties had poor germination. Actually of all the seeds I ordered this year from many different sources, of the 30+ varieties of eggplant I had poor germination with 3 of the 4 varieties ordered from Burpee, this was a surprise considering it I thought Burpee would be a reputable company. The 3 that did not germinate well were planted side-by-side with other varieties at exactly the same time, in the same planting medium, in a climate controlled room, and the majority of the others germinated very well, most averaged in the 80% range. For example Meatball Eggplant, also from Burpee had a perfect 100% germination rate, while in the same 6 cell (3 cells of each variety with 2 seeds per cell) Shooting Star Eggplant failed with 0% germination.

Germination rates:
Meatball Eggplant 100%
Shooting Star Eggplant 0%
Behold Eggplant 10%
Early Midnight Eggplant 20%

I emailed them today and will update this accordingly as I receive a reply from them.
Positive gottfriedg
Dickinson, ND
(4 reviews)
June 20, 2017
Posted on June 12, 2017, updated June 20, 2017
I contacted Burpee when I received curly parsley instead of the Italian (flat leaf) parsley I ordered. A Burpee representative contacted me quickly in response to my email, noting that I should check the plants for a specific product number. I emailed Burpee back with the only three digits I could find on the plant labels. In my follow-up email, I also included three photographs, one of each of the plants I received, and I noted that the parsley in my photos looks very different than the photograph online at the Burpee site. Unmistakably, the plants I received are curly parsley. I have not had a response to my follow-up email. I contacted Burpee once more through the website, but I have received no response here, either. Buying from Burpee has been something of a family tradition for me, but this kind of customer service response is not OK. I understand how the wrong plants can be sent out from time to time. I don\'t understand being ignored, though.
On June 20th, 2017, gottfriedg changed the rating from negative to positive and added the following:

Burpee contacted me on June 16 to ask if I'd like to have replacement plants or a refund. I appreciate the step they took here, and so I have changed my rating from negative to positive.
Positive LOVIE2
Boston, MA (Zone 6a)
(13 reviews)
June 5, 2017
Posted on May 3, 2017, updated June 6, 2017
Posted on March 31, 2009, updated May 3, 2017
I always thought highly of Burpee - but Burpee.com has changed that completely!
I placed my order online 3/17, I called to check on the shipping date and the $5 off coupon that did not come of on the online order. I was told on 3/19 that the order \\\"is in the warehouse and would probably\\\" go out by the end of the week (which would have been 3/21) OK fine. I called back on 3/24 because the status online never changed to \\\"shipped\\\".Again I have been told \\\"it\\\'s in the warehouse and will probably go out by the end of the week\\\"
This has been 2 different weeks! This is not acceptable and I requested for this order to be cancelled. The rep that I spoke to then says she will see if she can \\\"catch it\\\" from shipping today. I find it very odd that prior to my requesting a cancellation, the order would ship at the end of the week and now she\\\'s trying to keep it from shipping out today all within the matter of 5 minutes. I felt that Burpee\\\'s reps were making things up as they were going along, as there was a lot of \\\"uh\\\'s and I don\\\'t knows\\\" coming from them. I felt very uncomfortable and demanded the order be cancelled via email on 3/24. I recieved my refund on 3/27. I will never use Burpee.com again as the customer service is not what it should be, and that is not acceptable.


On May 3rd, 2017, LOVIE2 added the following:

I swore off Burpee years ago due to their horrible customer service. I received this years catalog out of the blue and could see from some of the items offered, they are trying to step up their game. I placed an order last night so I\'m chancing it one more time. It\'s a relatively small order (lettuce seed, pak choi seed and 3 rosemary arp plants) but this will be a test order as I\'m looking for new vendors for future needs. Praying this will go well. I\'ll be back to update my review either way.
On June 5th, 2017, LOVIE2 changed the rating from negative to positive and added the following:

So far so good. I have my order and the rosemary looks awesome but I'm questioning if it's a true Arp. They are still alive and healthy looking. Very happy with this order. May add them to my rotation from this season on.
Positive Janna
Mahwah, NJ (Zone 6a)
(28 reviews)
June 1, 2017
Burpeeís packaging of plants is BY FAR the best Iíve ever seen! I shop online for my plants a lot, and usually get 10+ orders each season.
They do unbelievable job at packaging, itís so smartly designed, easy and super fast to unpack and recycle the cardboard, and the plants are large and healthy and happy with zero damage! None of those annoying peanuts, or shredded paper, or excessive taping... as we all know, just unpacking of plants can be such an unpleasant ordeal... This was just a pure delight, really a pleasure receiving and opening their boxes, admiring healthy plants, and I am looking forward to ordering again next year!
Positive raspberrypicket
Circleville, OH
(4 reviews)
May 29, 2017
Posted on May 8, 2016, updated May 30, 2017
Posted on May 5, 2014, updated May 8, 2016
Posted on May 3, 2014, updated May 5, 2014
For several years I have purchased Dragon Wing Begonias, tomato plants, perennials and roses from Burpee because I felt they were a good price and quality. For three years in a row the Dragon Wings or perennials were mangled or small and they gladly replaced the items. On Friday 5-3-14 I received a box of Dragon Wings (several weeks before last expected frost) and the plants were mangled. I called and the rep asked how plants could be mangled in the box. I explained it looked like they had been run through a grinder. I took pictures and tried to pull out root balls...The rep was indifferent and I told her I had taken pictures and wanted me to send the pictures or return the plants. I told her I did not want to go to all the trouble and asked for a refund (although I stressed I would really like to have the Dragon Wings. Finally I asked for a full refund and asked for them to stop sending me a catalog.
I will NEVER buy anything from them again. What has happened to this once great company?
On May 5th, 2014, raspberrypicket changed the rating from negative to positive and added the following:

I am very happy to say I want to change my negative rating of Burpee to a positive rating. I spoke to a very nice lady named Helen and she listened to my issues and apologized for the issues I encountered. To be honest I was very surprised and thrilled they took my concerns seriously and worked out all the problems. It is obvious to me when they say they take customer service seriously they really mean it. They listened and took immediate action. I am very thankful for her help and hope to purchase plants and seeds from Burpee in the future!
THANK YOU BURPEE!
On May 8th, 2016, raspberrypicket added the following:


In the past I have had issues with damaged plants, but Burpee was quick to resolve the problems.

This year (Arrived-May 6, 2016) I purchased 12 Dragon Wing Begonias and three Starry Night Petunias.

The plants arrived well packaged and in great shape. The plants were fresh, healthy and nice sized. I have purchased the Dragon Wings for several years because Burpee\'s price is more reasonable than local nurseries. Actually the Dragon Wings shipped were in better shape than a flat I purchased at a local nursery.

I felt the Petunias were a little pricey- three for $23, however I have never seen them offered before and have never seen them for sale in local nurseries.

Over all I was VERY Pleased with my purchase! I hope to buy Dragon Wings in the years to come.

Raspberry Picket-Circleville, Ohio


On May 29th, 2017, raspberrypicket added the following:

Again this year I purchased Dragon Wing Begonias from Burpee. They were well packed and very healthy. I think it is a great price to get 12 plants for $24 bucks. At a local nursery the plants are over $4 a container. The Burpee Dragon Wings are smaller but grow very quickly! I also ordered 3 Condilla double yellow reblooming daylilies and they arrived fresh and green and are flourishing in my garden! I have become a huge fan of the unusual and beautiful Summer Gown Nasturtium. All the seeds I purchased have germinated and are growing nicely in my garden! A few years ago I had some issues with plants arriving smashed and crushed and Burpee generously replaced them and refunded my postage. I hope they continue selling the Dragon Wings at such a good price!
Company representative comment on May 5, 2014:
On May 5, 2014 9:48 AM, Burpee (W. Atlee Burpee) responded with:

We were very sorry to learn about these problems and have sent a direct message requesting more information so that we can make sure these issues have been resolved. As always, we welcome all feedback from our customers so that we can continue to meet their needs.

Negative jlindblo
Caldwell, ID
(1 review)
May 27, 2017
I opened up a $2.49 pack of Burpee Batchelor Buttons (I had two packs) that I bought at Fred Meyers to cover an area that was about 1' x 2 & 1/2' I had prepared for Summer flowers. Each pack contained no more that 15 seeds (and I'm being generous) ... so the total might cover a foot square ... that is, if they all live. This is about the biggest rip-off I've seen in awhile. I will never buy another pack of Burpee ... of anything. And I'll give them the advertising they deserve.
Neutral Stas88
Greenville, NY
(2 reviews)
May 13, 2017
They seem to be hit or miss. So far the gooseberries and apricots are coming in. my blackberries on the other hand have not done anything and only two raspberry bushes have started to bud, out of 5 that I planted. So I'll see what happens when the weather gets a little warmer. But I use gurneys and starkbros more than burpee because the quality of live plants seems to be better.
Neutral pugetblooms
Port Orchard, WA
(6 reviews)
May 8, 2017
I have to agree with the comments that say Burpee doesn't pack well. I placed two separate orders last spring, one with blueberry plants and some bare root raspberries, one with blueberries, lilacs, huecheras, and bare root strawberries. In both orders, I noticed the plants were smaller than my usual mail order plants, and they were not packed well. I had the most issues with my Burpee plants, with my lilac dying and strawberries not working out and some raspberries not ever growing. Also, the blueberries have struggled and are still small, with one dying. We have ordered from at least 5 different mail order nurseries and Burpee had the worst outcome for us. We thought the big name would do the best. But nope!
Positive Kirby1864
Knoxville, TN
(3 reviews)
April 7, 2017
I want to know what Burpee puts on their plants? I ordered numerous plants from burpee, I must say I was disappointed when I received them via Fed-ex. I was expecting bigger plants for what I paid for. I got angry and said I'd never order from Burpee again! Was I wrong, it's been 3 weeks since my order arrived,and I'm glad to say I planted exactly as the instructions said. I can tell you that at 3 weeks my blueberry bushes have grown about 3 inches the 25 strawberry plants I have planted are taking off like there's no tomorrow, they already have flowers and runners. I was so impressed I canceled from Stark Bro's. and re orederd from Burpee today! And I plan to order from Burpee in the future!
Negative grjmmr
Marion, IA
(3 reviews)
August 4, 2016
I normally grow from seed in my hydroponics system but 2 years ago I got started too late. So I ordered from Burpee and was amazed by their immense selection they have. The problem is, when I received my starter plants, they were puny almost dead looking things and I lost almost ĺís of them after transplant. This year I tried again but as soon I received the puny pathetic plants I dropped them into my hydroponics system. This helped a little as I was able to feed them right away and I only lost about a ľ of my plants. But selection means nothing if the plants wonít survive. I live in grow zone 5, so maybe my problem is I am getting the last of their plants, that is, all the good ones have been shipped previously. My starter plants that I got from Earl May are dwarfing the Burpee plants, so next I will just buy everything from them.
Company representative comment on August 5, 2016:
On Aug 5, 2016 8:34 AM, Burpee (W. Atlee Burpee) responded with:

We are very sorry to hear about this customer's unfortunate experience with our plants. Our plants are not recommended to be grown hydroponically. If customers want to grow our products hydroponically we recommend they grow them from seed. We have reached out to this customer to address the issue of his/her receiving unsatisfactory plants. We appreciate hearing of his/her experience.

Neutral mike6710301
Staten Island, NY
(3 reviews)
June 14, 2016
Last year I would have happily given them a positive, but what a difference a year makes. For what they charge I expect plants that grow.

First, the seed I got had a poor germination rate, then once germinated had poor top growth, and, as I recently found out, poor root growth. So I won't buy seed from them again.

Second, some of their perennials are growing well, but most have languished. The perennials I bought from them last year died over winter despite being native and hardy for my zone.

Third, I bought a six-pack of petunias. When UPS delivered them the plants were all out of the six pack. It looked like UPS had played soccer with the package. This is party Burpee's fault since they should package them to prevent this. Only 2 of the six have survived.

Since the plants I bought from them this year are doing about 50/50, I am giving them a Neutral.
Company representative comment on June 15, 2016:
On Jun 15, 2016 1:30 PM, Burpee (W. Atlee Burpee) responded with:

We are sorry to hear that this customer experienced poor germination with our seed, and received poor quality plants as well. We value his feedback and we have reached out to him to see what happened and how we can help.

Negative marybyoung
Medford, MA
(1 review)
May 26, 2016
I ordered three dahlia showtime plants from Burpee. When they arrived, I unpacked them and set them in a sheltered place outdoors to acclimate. When I checked back two days later, the leaves were developing powdery mildew, which grew worse by the day. I called Burpee customer service and they offered to replace the plants. They arrived today looking HORRIBLE. 2 of the three had broken off near the soil line and the third was very beat up, with soil scattered all over and roots exposed.

I called again and they said they'd refund my $$, but that really doesn't assuage my anger. How can they send out diseased plants or ship plants in packaging that clearly doesn't do the job??? I have ordered online from many nurseries, so I know that plants can be shipped and arrive intact. None of those nurseries sent plants that were diseased. Where's your company pride, Burbee? You should be ashamed of yourselves. That's a 100-year old brand you're destroying.


Company representative comment on May 27, 2016:
On May 27, 2016 12:18 PM, Burpee (W. Atlee Burpee) responded with:

We were very sorry to read about this customer's two disappointing experiences with her dahlias this spring. We have reached out to her so we can research the problems further and see how we may minimize future occurrences. We always appreciate hearing from our customers about their experiences with our products, shipping and customer service, and find this feedback to be very valuable.

Neutral Johntk
Tulsa, OK
(1 review)
May 18, 2016
Posted on April 27, 2016, updated May 19, 2016
Ordered some live plants that arrived as an untaped box of spilled dirt on my porch and a rapidly receding UPS truck. I was able to salvage 4 of 6 ornamental grass plants but 2 Eragrostis were beyond help. I contacted Burpee via e-mail, no response. By phone, endless hold. The upshot? High prices, unresponsive customer service and no shipping oversight. In fact, the only thing Burpee seems to excel at these days is charging customers\' credit cards and filling their in-boxes with spam. This is not the company it used to be.
On May 18th, 2016, Johntk changed the rating from negative to neutral and added the following:

To be fair, Burpee became more responsive after this post and they got the situation resolved. Only going as high as neutral, though, because it should never have come to this.
Company representative comment on May 2, 2016:
On May 2, 2016 1:41 PM, Burpee (W. Atlee Burpee) responded with:

We were very concerned to read about this customer's disappointing experience with our products, and with our customer service. We do respond to every email we receive and have reached out to the customer to encourage him to try again so we can replace or issue a refund for the eragrostis that were damaged. We are committed to providing top quality products and services to our customers and we are very sorry that this problem occurred with this order.

Negative cherylhughey
Fenton, MO
(1 review)
May 18, 2016
Burpee has revamped their online system. It would appear that if you have been a customer with Burpee that you may have challenges gaining access to your account history. (As an avid gardener, knowing what I purchased in the past is very important.) I tried to view my history on May 1, but remember seeing some sort of note that account histories were not available, but I could request to receive my history. Thus, I sent a note to the email provided. I did not hear back and sent another message last night. I tried to logon today, but either forgot my password or it is not longer working. Here is the message that popped up from Burpee.com.

"The "Forgot Password" function can only be used if you created an account on our website after January 19, 2016.

Any account created prior is no longer valid due to the re-launch of Burpee.com.

We're sorry but you will need to create a brand new account and re-register your email address."


Company representative comment on May 19, 2016:
On May 19, 2016 5:25 PM, Burpee (W. Atlee Burpee) responded with:

We apologize for the inconvenience, but the new Burpee.com website required us to start fresh with new user account information. Our customers are required to create a brand new account for future orders with their email addresses and password. The reset password is not valid, unless customers created an account after 1/19/16 on our website.

All orders placed online before the new site launch on Tues 1/19/16 are still in our database, however they cannot be viewed online in prior account order histories. Our Customer Service department can assist any customer with any order information he or she need from orders that were placed prior to the web launch, or from prior years.

Again, we apologize for the inconvenience and appreciate this customer's feedback.

Positive GrowingNVegas
Las Vegas, NV (Zone 9a)
(2 reviews)
May 15, 2016
This spring I placed an order for two "Sunshine Blue" and one "Misty" blueberry plants. When my order arrived the two "Sunshine Blue" plants looked great. The third plant looked a little rough; some dry and dead falling leaves and was a "Jersey" blueberry. Jersey blueberries are zoned 3-7 and I live in zone 9. This might explain why the third plant looked rough.
I contacted Customer Service through E-mail to let them know I received the wrong plant. They responded in less than 24 hours, were polite and helpful. The customer service representive asked for a photo of the plant (I included the label) and I received the correct blueberry plant within a week. It arrived in excellent condition.
Positive rokonrae
Battle Ground, WA
(1 review)
May 9, 2016
From February to March (I placed 5 orders) I ordered several seed packets along with 16 live tomato plants and 9 live pepper plants. I received them via UPS in large boxes. Their condition is spectacular. They are quite tall, slightly bent over in their plastic shipping enclosures, but look healthy. The seeds I ordered all came a week or so after my order was placed. One specific type of tomato plant I ordered 4 of, came super leggy and very limp. The plants needed sunlight, oxygen and water. Theyíve been in the garden outside for about 2 weeks and are dong spectacular.

My only problem with Burpee was with ordering onions. Firstly, for my zone (#8) onions were to begin shipping March 11. I ordered Walla Walla onions on March 22. After that it took 2 Ĺ weeks to get to me. I called Burpee a week and a half after I placed my order to see what was going on. Apparently my onions were coming from a vendor in Texas and it takes 2-3 weeks to prepare the order. Okay. If I had known that I would not have ordered onions from Burpee. The next day, after I called, the onions shipped and were delivered in great condition. Secondly, I clicked on the bulb option on the Burpee website and I got onion starts. Which is okay, I just wanted to try something new. Oh well. Also, Burpee Customer Service... if you email them a question or concern you will not receive an answer. Call if you need anything. Unfortunately, Iím pretty sure I got them in the ground too late so they will not bulb up. Next year Iíll purchase onions from a different company because this was a waste of time and money.

Nonetheless, regarding the live plants, I am surprised that mine came in such great condition since there are sooo many complaints about live plants being delivered dead. Mine were/are very much so alive and doing great. Also, I donít mind the price. I bought 9 different kinds of tomato plants, from hybrids to heirlooms from Burpee this year. I realize that buying from your local nursery or farm store is a little cheaper than Burpee but at my local stores you canít find this many different varieties, so to me, the price was fair. Also, for all five of my orders that I placed this year I never had to pay for shipping. They always have a free-shipping coupon or a 20% off coupon, which is great.

I would recommend ordering from Burpee and I will be ordering more from them next year!
Neutral soclustico
Seattle, WA
(3 reviews)
April 12, 2016
More than a 2 week delay in shipment, would not have ordered if I had known that would be the case.
Company representative comment on April 14, 2016:
On Apr 14, 2016 9:33 AM, Burpee (W. Atlee Burpee) responded with:

We were sorry to read about this customer's disappointment in our shipping time. We have reached out to him so we can determine what happened with his order. Many of our products, including live plants, are shipped according to the customer's hardiness zone, which could explain the delay.

Negative linuxbob
Wichita, KS
(5 reviews)
April 6, 2016
This year I placed my first (and last) order with Burpee for 20 raspberry plants. At first all seemed just fine and my plants shipped on the expected date. Their website states 3 day shipping and that they don't ship orders on Thursday. I received my shipment notification and noticed that it was THURSDAY and had a delivery date of Tuesday, 4 days. When I emailed customer service I was told that my order was probably being prepared for shipment and hadn't actually left yet. After I provided the tracking number I was told that yes, it had shipped but it would be 3 business days. When I advised the representative that my order had a Tuesday delivery date the rep changed her mind and stated that it was actually going to take 4 days and not 3. Well, that meant that since it shipped Thursday it would be in the truck or at the dock somewhere for the entire weekend. My plants arrived at the first UPS destination on Saturday morning and stayed there for 12 hours. Then on Monday they arrived in my city early morning and were not delivered until late Tuesday afternoon. Burpee assured me that my plants were guaranteed and would be replaced if the didn't live. So, now I wait for a month to see if they live and by then bare root season has ended. So much for fruit next year if they don't live. Very discouraging. No more ordering from Burpee.
Company representative comment on April 9, 2016:
On Apr 9, 2016 1:38 PM, Burpee (W. Atlee Burpee) responded with:

We were sorry to hear that this customer was disappointed in our service and that there was confusion about the shipping dates. We have reached out to him to see if we can help. We do guarantee our products and will replace the plants or issue a refund if they do not grow. As these are shipped dormant and were in shipping for only a few days, we feel it is likely that they will break dormancy and thrive this year.

Neutral doowop
Ferguson, NC
(4 reviews)
March 30, 2016
I've started keeping my empty Burpee seed packs after a couple of incidents when the seeds were not true to type and the testy customer service rep wouldn't even offer an apology without the seed lot numbers. If you buy from Burpee, save the packs! Other than that, I've had decent experiences with them, although, considering their prices, their service could be better. Some of their seeds are actually pretty good, others are so-so.
Company representative comment on March 30, 2016:
On Mar 30, 2016 4:25 PM, Burpee (W. Atlee Burpee) responded with:

We have reached out to this customer to apologize for the disappointing experience he/she had with our customer service representative. Our representatives are trained to ask for lot numbers for seed issues because we research every such report in order to determine what happened so we can prevent it from happening again. But we also train our representatives to make it clear that this is only for quality control purposes, and if the customer cannot provide it for whatever reason, that will in no way prevent him/her from receiving a prompt refund or replacement, according to our guarantee. It is disturbing to us to hear that any of our representatives was unprofessional and we appreciate hearing about it if it does happen.

Negative shell79
Wellston, OH
(1 review)
February 25, 2016
I placed an order for 5 plants on the 4th of July 2015, I waited and waited, never received anything so I checked my account on the burpee page and it said they would ship my order at the best time for planting in my area. They charged my credit card the day or the very next day, but I never saw my plants until September! I could have been enjoying them for 2-3 months. When I did receive them, they were all stuffed into a little box, that I thought only held 1-2 plants max. Oh no! all 5 were stuffed in and dry. I did not get what I paid for. My neighbor said Burpee was the best and that if I wanted to get some great plants, that was the place to order from...NEVER AGAIN! I would have understood waiting if id placed my order in December or January, but it was July! Now ive got to wait until spring to see if this mess of dried leaves and twigs are really just sleeping or if they were dead when I received them. Now im on the hunt for another online nursery that I might actually receive what I pay for.
Company representative comment on February 29, 2016:
On Feb 29, 2016 2:48 PM, Burpee (W. Atlee Burpee) responded with:

We were very sorry to learn that this customer was unhappy with the delivery time of the perennial plants he/she ordered. We have reached out to the customer and explained our shipping schedule, and to remind him/her that all our products are guaranteed.
We ship live perennial plants in late winter/early spring, or fall. We do not ship in the heat of summer, nor the coldest time in winter, because the plants would not be likely to survive shipments, and because the best time to plant perennials is in cool conditions, and preferably as dormant plants. The ground should be workable in winter and not frozen solid, and nighttime temperatures should be cooler in fall to give the plants the best chance to adapt to garden conditions. We include shipping schedules on our website and with order confirmations, and when a customer calls to place an order over the phone. We are sorry that this information was not effectively conveyed to this customer.
As always our products are guaranteed to grow if they are planted according to directions at the proper time.

Positive Lilyhazen
Ellijay, GA
(13 reviews)
February 17, 2016
Posted on February 6, 2015, updated February 17, 2016
Burpee has good seeds, but takes entirely too long to get them to the customer, especially considering their prices!
On February 17th, 2016, Lilyhazen changed the rating from negative to positive and added the following:

MUCH quicker turn around time this year! Order was here in a week!

Must also comment on the seeds from last year. I put out a lot of Super Sauce and Big Mama tomato plants I started from your seed, and they did splendidly. In July I had to have open heart surgery and my two neighbors who worked in my garden were inundated with these tomatoes! They canned and gave away so many because they couldn't keep up with it! Thanks for those great seeds!
Company representative comment on February 7, 2015:
On Feb 7, 2015 9:59 AM, Burpee (W. Atlee Burpee) responded with:

We are grateful for the kind words about our seeds, but sorry to hear that your seed order took a long time to receive. These items usually ship within a few days from our warehouse if we have the product in stock. Plants are shipped at the proper planting time from our nursery. In addition, we sell a wide range of seed varieties in local retail stores. We have reached out to you so that we can look into what may have caused any delays for you.

Positive Annakari
Campbell, OH (Zone 5b)
(3 reviews)
August 23, 2015
I have been ordering seeds and plants from Burpee for years. I am always disappointed in the live plants, which are sadly much smaller than I expected and sometimes I can kill them much easier than I expect. I have had a LOT of luck with their ferns though, and most of their bulbs.

*** I am a terrible gardener, but have been getting much better these past few years***

So far, I am going to say their seeds are AWESOME. Compared to the four other brands I have bought, most of the time their seeds not only germinate, but last longer than expected.

However, don't buy the Stevie seeds unless you are an expert gardener. Don't buy live plants unless you are at least an experienced gardener. They need more help than some other places.

I have never contacted their customer service before, and I don't know if they would help with the problems.
Negative garyontheweb
New Ipswich, NH
(1 review)
August 3, 2015
For many years, at least twenty, I have ordered Burpee Flower and Vegetable seeds. This year is the first year I've had a problem, well two problems. Penta (flowering annual) seeds which did not germinate, although I was meticulous with directions. No big problem, I really didn't care much about that. BUT, I ordered good old Sweet 100 cherry tomato seeds, among others, like I have done for a long time. I typically germinate about twenty sweet 100 plants, greenhouse them to about 15 inches, and give all but two to friends. The two I grew this year had GOLF BALL size tomatoes which were, in my wife's opinion, not too sweet. I felt the same way. Well I complained to Customer Service who referred me to Horticulture, and I sent them photo's of the plants, the ripened fruit, and the lot number on the packet. They returned the price of the seed packet, and postage. What do I tell the friends who got the other plants? Sorry? Is there a QA problem? Someone leave the hybridizing unit door open?
Company representative comment on August 4, 2015:
On Aug 4, 2015 8:35 AM, Burpee (W. Atlee Burpee) responded with:

We were very sorry to hear of this customer's experience with our Sweet 100 tomatoes and appreciate his letting us know. The information he provided will help our quality control team will research the problem and try to determine the cause.

Positive gardenkarma
Allston, MA
(9 reviews)
July 3, 2015
Not everything goes smoothly in any walk of life, gardening included. Good experiences with this company overall. Not particularly fond of paying so much for certain 4-inch plants (e.g. unique berries), but they are definitely grow-ers if not show-ers. Had a mixup with my order (shipped wrong product) that caused me not to get my strawberry until the following spring, but, once it arrived (healthy, albeit tiny), it was planted and, without any regard to my expectations, grew with gusto. Don't judge a plant by its top, I suppose.
Positive iceman49
Saint Paul, MN
(9 reviews)
June 19, 2015
First time order from Burpee, ordered Lewisia on sale. The plants were fantastic large plants with a great root system. Very pleased.

Read the rest of the comments


Add your own comment and rating to this company

Return to the Garden Watchdog homepage

Learn how to link to this page


Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Tour | Contact Us ]

Back to the top


 

Hope for America