3044 State Hwy 37
Sarcoxie, Missouri 64862-03638 (United States)
Displaying the 50 most recent reviews
On May 31, 2021, slinglings (1 reviews)
I bought 200 bare root hosta plants from them in October 2020. When they arrived, about 25% were mushy and moldy. I contacted them right away and they said to wait until spring to see how they did. I did that. To avoid spreading any infection, I potted them individually in potting soil and kept them separate from the rest of my hostas. Most of them grew, not all. Most importantly, a lot of them showed symptoms of HVX this spring. I have tested three obvious ones and they all tested positive for HVX. There wasn't one negative test on any of the Gilbert Wild roots that I tested. I can't possibly waste any more tests on them, they are expensive. The plants had been quarantined in pots, fresh soil, and I haven't had any other HVX in my collection. They had to have arrived here infected. Gilbert Wild denies ever having HVX, but I have made the acquaintance of several other hosta growers who have received infected hostas from them. If sellers do not stop selling infected stock to unknowing buyers, we will never get HVX under control. They refunded me for the plants for some reason, I didn't ask for a refund. The disposal costs for all the plants, pots, and soil, and my time and water wasted, are more than the refund amounts to. I simply wanted them to do something about the HVX problem. Act like they care. If they pretend they don't have HVX, then they'll continue to sell infected plants to unknowing buyers. It's depressing. I now need to worry about my own hostas showing signs of HVX and I'll be hesitant to buy any new ones. This is my hobby, my joy, and they've kind of ruined it for me.
On May 9, 2021, 88699 (2 reviews) from Cohocton, NY
ORDERED HOSTAS AND LILY BULBS. HOSTAS WERE NICE AS EXPECTED WITH VERY GOOD ROOT SYSTEMS. LILY BULBS WERE ALL SPROUTING , ALL OF VERY GOOD SIZE.. FOR PRICES , THEY ARE HARD TO BEAT. PACKING IS BEST I HAVE SEEN.. WOULD RECOMMEND WITHOUT QUESTION.............
On May 5, 2021, Phalaris14 (1 reviews) from Noblesville, IN
I have dealt with this company for over 20 years. I called to complain that shipping times are not reflective of what is best for customers. Lady on the phone was very inexperienced, so I asked to talk to a manager. Big mistake !!! This lady could only repeat one thing over and over..... we cannot control the weather. I agree, but they can control when the items are shipped. She was very rude then proceeded after I had hung up to cancel a pending order for one hundred daylilies that I had ordered weeks ago. I had spent four hours preparing a new bed just for those plants. I called to ask why an order I had not cancelled was cancelled. She said that they reserved the right to cancel any and all orders. I will never deal with this company again,. It was once a very good company.
On Apr 14, 2021, willyE (1 reviews) from Endeavor, PA
Last year there was a purchase of a few items that came in great and were wonderfully packaged. Planted them and they all were growing great except 1 which was having a hard time. The coreopsis. That was not a problem at all. Also received the 10 free daylillies. which came in a brown paper bag in a box with a band around each that signified which ones they were. They looked like they were cooked from the heat as they were separate from the rest of the order. Planted them anyways. along with others i had from another grower. Seen a few green tips pop up slightly then turn brown. Didn't think much and thought well they should be ok. None came up. Well by now it was fall so i figured i would wait till this spring to see. Nothing. Dug up one and the little root nodules were all dry and like empty paper sacks. Contacted customer service and was told you needed to contact us within 45 days and they were free and then hung up. Basically brushed off sort of rudely the way this was said. Didn't see a sticker that says 45 days required to report. I apologize that that was missed. I work for customer support at a Major Company and if i answered in that way well, at this time and with everything going on the customer would be my major priority and not writing this email
On Apr 12, 2021, mjoykitch (3 reviews) from Water Valley, MS
The plants in their catalog and at website were at excellent prices, some of them even on sale. My plants arrived on 3/25/21. I have never seen such careful packaging, and I have been ordering plants for 20 years. Each plant container was in an individual cardboard box within the bigger box. All the plants were small, as was disclosed at the website, but I was expecting this as most plants ordered and shipped are small. About 10 days later, all my plants are looking very healthy and growing by leaps and bounds. I would definitely recommend and will order in the future from Gilbert H. Wild.
On Sep 4, 2020, bambiatthelake (8 reviews) from Streetman, TX
I turned my quarantined self to gardening rather late in the season, so when I got around to ordering daylilies it was already very hot in Texas. I ordered their package of 50 unnamed varieties. I was worried be about the heat. What I received were well packaged and of sufficient size to make me happy. I planted them immediately (mid July) and all seem to be doing well. I would order from them again.
On Aug 11, 2020, Snowdeen (1 reviews) from Jefferson City, MO
Good prices; not huge plants. All packed well.
On Jun 14, 2020, LindaRmfg (5 reviews) from Willow Springs, MO
I was given a gift certificate for this company as a birthday present. I ordered several live plants as well as lily bulbs. When the package arrived all but one of the live plants were brown and dead, not dormant. Only one was potted and protected by a cardboard container, that plant was the only one alive. The rest did have some soil but were wrapped in plastic wrap with no packing to retain moisture. They were placed in the box with no fillers so that they rolled around loosely during shipping. I called the company and was told they couldn't send replacements because those varieties were now out of stock. I was told to plant them and wait a few weeks and if they weren't okay then we "could try to work something out." I've gardened for over 50 years so I can tell dead plants from dormant ones. I asked if they could refund the money to my son's credit card and was told "I wouldn't know how to do that".I still have some store credit but I should have received a refund for the dead plants. I live in the same state as this company so there's no reason they shouldn't have arrived healthy except that they were either in bad shape before they were shipped or the lack of careful packaging attributed to their demise. A refund should have been issued so that I could at least have attempted another purchase since they don't know how to refund a credit card, which any cashier at a retail outlet knows how to do.
Company representative comment on June 15, 2020:
On Jun 15, 2020 6:29 AM, Gilbert H. Wild and Son responded with:
Hello! We're sorry that you had a difficult time on the phone with our customer service rep. Without knowing your name or order number, it is hard to help at this time. We did have a new employee that was in training, perhaps that is who you spoke with. That employee actually no longer works here. Regardless, if the rep couldn't help you, she should have forwarded your call to someone that could. Please contact us at [email protected] or call us and ask to speak to the manager and we will get this sorted out. Thanks!
On May 11, 2020, Karen4Roses (6 reviews) from Traverse City, MI
I ordeered about $85 worth of perennials from Gilbert Wild this spring. They kept me posted on the best shipping date and the plants arrived well packaged (each in a cardboard box with a plastic bag around each pot to keep the soil in place.The plants were all alive and healthy although the blue salvia and blanket flowers were quite small. A cold snap was predicted so I emailed their customer service for some recommendations on the best way to protect the plants, and mentioned that a few of them were very small. Customer service got back to me within a few hours, recommended keeping them inside by a sunny window until it warmed up a bit before hardening them off outside. They also said that if the smaller plants didn't take off and do well over the next few weeks to let them know and they would replace or refund. The rest of the plants (the foxglove collection, alliums, lupines, Hakone grass ) were all a good size. All of the plants (even the tiny ones) are doing well, though the small salvia and blanket flowers will take a season to get any good size.
On Sep 14, 2019, BJames1 (19 reviews) from Elizabeth City, NC (Zone 8a)
Posted on June 19, 2016, updated September 14, 2019 Quality inconsistent. Hostas were small and spring-shipped peony died slowly. Daylilies were okay. Lilies did not bloom expected color but were true-to-type.
On September 14th, 2019, BJames1 added the following: Summer end of season sale daylilies arrived yellow and brown. Hosta and its replacement were out of container and potting soil was everywhere. Everything lived. Previous daylily orders were surprisingly true to type.
On Sep 1, 2019, SassyCyn (2 reviews) from Mondovi, WI
This was the first year I ordered from Gilbert H Wild and Son. I ordered the BOGO daylilies collection a hosta and a couple more daylilies. I also had a coupon for 10 free daylilies. The order came quickly--very quickly! I am redoing my landscaping, so I didn't know where I was going to plant everything. I ended up setting up a staging area to get them in the ground and I'll just move them to a more permanent home next year. Every single plant had new growth showing the next week. I was really happy with the order. My hosta was small, but I know that with mailorder, the smaller plants seem to really do better for me. There seems to be less stress on the stems. It already has two new leaves on it. Next year, it may be moved to another bed where the clay soil really increases the growth of the hostas. I was so pleased with my order that I'll be ordering again this week. They've got a deal for $1 hostas and I'll be giving that a try.
On Aug 26, 2019, veggieflowers (4 reviews) from Columbia, MO
I have ordered from Wild's for years, sometimes several times a year as I get catalogs and emails with things I can't resist. I have found their plants to be good quality although some are small. However the price is small compared to other companies and I don't mind waiting a year or so for them to get good sized. They have always shipped when they said they would and plants are well packed. A couple times I had plants that failed (not their fault) probably from winter heaving, and they replaced the next year when I told them about it. I've bought the "grab bag" hosta collections and they have done really well. Nothing but good things to say about this company.
On Jul 26, 2019, cgillett (4 reviews) from South Bend, IN
Ordered from this company every year for the last three-four years and I have been extremely happy with both quality and price. Last year, I ordered a lot of clearance daylilies and their mixed daylilies to fill a bone dry patch by the street. The plants were all a decent size. This year I have been really amazed by the show of flowers, lots of flowers, a range of lovely colors - yellow, peach, red. Also did their handful of hostas deal (25 unnamed varieities) and bought named varieties (Empress Wu and Humpback Whale). The latter two are three years old now and huge. Again, all great quality plants. I have not had a bad experience with this fine company, one of my favorites.
On May 12, 2019, lisaaj (19 reviews) from Columbus, OH
I placed my first order with Gilbert Wild this past winter because they had Krinkled White peonies, and for a great price. Their prices were so low, I ordered quite a bit more while I was at it (dahlias, astilbe, a Japanese anemone, oriental poppies, geraniums, bleeding hearts, and a mum), but wasnít expecting much from a company with such low prices. Well, I have been very pleasantly surprised at how well everythingís doing! The plants werenít huge upon arrival , but have all gotten off to a very good start. I will definitely order from Gilbert Wild again!
On May 10, 2019, trustmissy (3 reviews) from Bay City, MI
I ordered several daylilies from Gilbert H Wild & Sons and am not happy with what they shipped to me. They advertise that they send 2-3 or more divisions per plant yet the plants I received only had one sick looking fan each. I contacted them and sent them pictures and was told that they feel all of the plants except one will do well. They are supposed to be sending me a replacement for the one they admit was in poor shape but I haven't received it yet. I should have stuck with Oakes daylilies because they send quality plants.
On Oct 19, 2018, contraire (3 reviews) from Greenbush, MN
We got beautiful products, huge peony roots and everything labeled well . Really happy with everything we have ordered.
On May 23, 2018, treeguy_NY (19 reviews) from Clarence, NY (Zone 6a)
This was my first time ordering from Gilbert H. Wild and Son. I ordered 6 hostas, 4 peonies, a perennial hibiscus, a butterfly bush, and three daylilies. All arrived well packed, potted, or bare root. The bare root plants had healthy roots and were alive. The daylilies each had a minimum of 2 crowns. The peonies have at least 2 eyes growing on each plant. All plants look good and for a very reasonable price. I will be ordering from them again next year!
Company representative comment on May 24, 2018:
On May 24, 2018 6:10 AM, Gilbert H. Wild and Son responded with:
We are so glad to hear that you are pleased with your order. We hope you enjoy your plants for many years to come.
On May 19, 2018, ItsEffinSteph (1 reviews) from Orangeburg, SC
My experience with them is the worst i've ever had with any company. I placed an order for some plants in late april was told that my order would be shipped out in 10 days, well 10 days pass and nothing so i contact them they tell me some excuse then say it'll be the next week they'll be shipped out well that week comes and goes and still nothing so email them again then another excuse then tell me my order will be shipped out early next week well monday, tuesday, wednesday and thursday pass and still nothing so i ended up emailing them telling them to just cancel my order and give me a refund. Which I doubt they will even do because I haven't heard anything back about it so going to contact my credit card company and explain the situation and hopefully can get my money back that way. I understand things happen but as a company your customers shouldn't be having to email you asking you about their order multiple times then finding out something went wrong. Also the fact that I was receiving multiple emails every few days about new offers for future orders, like you haven't even fulfilled my first order why the hell would i want to make another one let alone keep getting stuff from you (which obviously sending emails out a bunch of times a week worried about getting more orders is probably why they were so slow) it just added insult to injury. I recently got into flowers and was so excited to finally make my front garden beautiful but now I can't even do that because of them, way too hot to garden outside right now and most of the plants I got had to be planted in spring for them to bloom on time. WORST EXPERIENCE EVER.
Company representative comment on May 23, 2018:
On May 23, 2018 10:27 AM, Gilbert H. Wild and Son responded with:
We had a late arrival of Spring, which put us behind on shipping. We have hired additional help and have worked over 50 hours a week trying to get all orders shipped. We have shipped over 19,000 orders this spring. We know this is frustrating for you, the customer, as it is frustrating for us. However, Mother Nature is something we cannot control. Your order was canceled and refunded to your credit card.
On May 17, 2018, Jim1945 (2 reviews) from Jamestown, RI
I ordered two daylilies early in the year and asked that they be delivered in May since I am in zone 6. When they arrived there was a note on the packing slip that they had a crop failure on one. I was left with one plant and a shipping charge nearly equal to the cost of the daylily. If they had alerted be to the crop failure anytime before shipping I could have added to the order to make the shipping less costly per plant. The one they sent was very small, a tiny single frond the size that most growers toss out. They included a "bonus" that was nothing I could use and was soft and rotten. I ended up with a single daylily that will take a least a year, perhaps more, to grow to blooming size. Their "guarantee" states they will issue a credit if there is a problem. I emailed them and asked that they ship a reasonably sized plant, but if they would not there was no need for a credit as I would not be ordering again in that case. I guess they have no interest in making their customers happy as I never got a replay .
Company representative comment on May 23, 2018:
On May 23, 2018 10:38 AM, Gilbert H. Wild and Son responded with:
On Jan 17, 2018, Jules17 (1 reviews) from Galloway, OH
Good sized roots for reasonable prices compared to other companies. All of the ones I ordered made it. Here's a look at what the roots look like: https://www.youtube.com/watch?v=VnAL2YAEl6o
On Oct 14, 2017, AnnaWild (2 reviews) from Kansas City, MO
I ordered some peonies and a few daylillies from Gilbert H Wild & Sons for fall 2017. The peony divisions were more robust than those I had ordered from Eden Bros earlier this year (shouldn't have bothered with spring planting). Of the seven peonies ordered from GHW&S only one had 3 eyes, most had 5, one even had 7! Larger eyes on the 3 and smaller on the 7. Everything arrived well packed; peonies bagged in lightly damp pine shavings and labeled by variety, daylillies labeled and in the box with shredded newspaper. Got a bonus daylily, too. Their pricing was quite competitive, and it was nice to be ordering from a co that has been growing peonies in my region for over 100 years. Looking forward to how everything grows!
On Oct 13, 2017, ncbill (11 reviews) from West Jefferson, NC
Posted on May 11, 2017, updated October 13, 2017 Posted on June 13, 2015, updated May 11, 2017 Posted on May 13, 2015, updated June 13, 2015 I have had wonderful experiences buying from Gilbert H. Wild. All of the plants I have ordered have been beautiful, and of hundreds of plants, only one has died. I have gotten incredible deals on Hosta and Day Lilies. The more expensive "named" Hosta collections are also a great value, and I have been thrilled with the named and un-named hosta and day lily packages I have purchased. The first time I ordered from Wild, I think 3 years ago, I was kind of amazed (and definitely thrilled) by the size and health of the hosta roots I received. I could not wait to order again--right away I ordered more. And I bought beautiful named day lilies on clearance last fall, at insanely great prices. I just placed another order today...I have absolutely no doubt that I will receive gorgeous healthy plants. One of the best, and possibly the very best company I have ever ordered plants from. I have recommended them to several friends and family members, all of whom have been delighted with the plants they bought from Wild. I read some of these negative reviews, and it sounds like those folks had some bad experiences. My experience with this company is 100% positive, through several years, through multiple orders totaling at least 500 plants.
On June 13th, 2015, ncbill added the following: I placed a couple of orders with Wild this season. One huge order of Hosta (about 160 plants), and a small gift order of Iris. My orders were shipped quickly. The plants were well packed, healthy and nice sizes. The bargain "handful of hosta" bare roots were so big and healthy, many of them had full-size leaves just one week after going in the ground. My late-season order had a couple of substitutions, not a big deal for me. Never a disappointment. Great plants, quick service. I had occasion to email and phone the company with questions this year, and customer service was great. Great service and great value. Love this company.
On May 11th, 2017, ncbill added the following: Received another great batch of plants from Gilbert H. Wild a couple days ago. Daylilies were gorgeous, huge plants. Almost every daylily could have been divided, and still would have been more substantial than the plants shipped (at full price) by other vendors. Hosta, Heuchera and Iris plants were beautifully packed, nice sizes, gorgeous plants. All of the named cultivars were marked with appropriate, legible, durable labels. Some of Wild's prices, for the more "desirable" (newest) cultivars are just average. However, they always have BOGO Free specials, a "clearance" section, and "Collections" that bundle together groups of plants for significant discounts. The "Handfuls" offerings, assorted Hosta and assorted Daylilies, 100 plants for 100 bucks, is one of the best values around. Period. I speculate that Gilbert Wild, with their interesting selections, sometimes attracts shoppers who are more accustomed to shopping the pricy, hold-your-hand, kiss-your-butt boutique nurseries that we all love, but far fewer of us can afford. If your expectation is to order and quickly receive healthy, beautiful plants with a minimum of fuss and at very reasonable prices, you will almost certainly be very pleased with Wild. Of all the vendors I order from, Gilbert Wild is probably the best value, the most bang for your buck.
On October 13th, 2017, ncbill added the following: Gilbert H. Wild remains one of my very favorite plant purveyors. I ordered lots from them this season, and was very pleased with almost everything. One order, out of about 12 orders this season, was disappointing--poorly packed and some very, very small hosta plugs that had obviously just been placed in some loose potting medium in larger pots. It was not the quality of merchandise and not the careful shipping that I have come to expect from Wild. That was the only time I ever requested replacements. I had quite a lot of plants from that order that did not survive. I only requested two replacements, and they were sent without incident, and the replacements were extra-nice plants. Lots of great deals on hostas, daylilies (huge!), foxgloves, heuchera, primroses, irises--everything healthy. Packing is generally as good as it gets, with everything properly marked and packed for safe shipment. I had a few occasions to call the Wild office, and experienced great, friendly customer service every time except once, when I spoke with someone who was very snippy with absolutely no cause to be. Gilbert Wild, one of my favorite purveyors, isn't perfect--one order (out of about 30+ total orders) that wasn't up to their own high standards, and one short conversation with someone who wasn't having a good day. I might downgrade Wild from an A+ to an A, except I still have to compare them to all the other vendors, in which case they remain among the best of the best. A+ and highly recommended.
On Sep 25, 2017, snowdog (2 reviews) from Alanson, MI
Posted on September 25, 2017, updated September 25, 2017 I love GHW! They are the only company I use now for my perennials. I just received my fall order of peonies and they awesome! They are nuzzled happily in the ground! The coneflower and aster collections they offer are second to none in my opinion! Their catalog is the only one I keep. I'm kind of a peony, lily and daylily guy so I'm thinking of having my DNA tested to see if I have any Wild genes in me! I used the positive reviews from Dave's Garden to order from them the first time and I am so glad I did. Disregard the negative comments here. They are a top notch company and if you have a problem with an order they will make it right!
On September 25th, 2017, snowdog added the following:
On Sep 15, 2017, OneBloomAtATime (1 reviews) from Greenwich, NY
Today I received my order (this is at least my 7th order over past several years) from Gilbert H Wild. I simply cannot possibly convey my appreciation of this company in words! I will highlight some points from the last few years of orders. 1) INCREDIBLE VALUE for unique perennial varieties simply not available at local nurseries in upstate New York. 2) QUALITY Of PRODUCTS. Peony roots are substantial 3-5 eye (majority received are on the 5 side...sometimes more). All varieties of Hosta I've received over the year have taken hold and thrived. The Iris plants I planted last spring grew so well, I was able to divide this fall into 3-6 healthy fans and replanted. 3) COMPANY COMMITMENT TO CUSTOMER...the owner will answer and speak with customers directly...really pleasant surprise. I saw Greg's direct line in a previous post. I expected voicemail, but was surprised by an immediate live voice. 4) SHIPPING AND PACKAGING. Again significant value on shipping cost (free once minimum order met, even small orders are reasonable) . Potted plants are individually protected by plastic bags to keep plant from shifting in containers, then surrounded by cardboard "tubes" for further protection.. a real class act! The negative feedback posted are truly from anomaly orders. I certainly don't have insight to the previous negative post details...I'm sure things can just happen and plants do not makes the transition from harvesting--> shipping-->replanting. I personally will return again and again. Thank you to Gilbert H Wild for adding more color to my world! Bottom line....this is a company one can order from with confidence!
On Jul 13, 2017, ImaLilyGirl (4 reviews) from Omaha, NE
A+++++++ GILBERT H. WILD & Son!!!! I ordered from 6 companies this year. I have had HORRID experiences with another company (Farmer Seed Company - total frauds). So I was SO HAPPY and RELIEVED to get GREAT SERVICE from GILBERT H. WILD & SON! The plants I received were lush and beautiful. The packaging was very protective and well labeled. Additionally, I contacted when one flower was a bit small and didn't seem to do well and it was a higher price daylily, Diva's Choice. Well they IMMEDIATELY shipped me a new one. They were so kind and professional. That won me over. It is to be expected that some plants will have issue and the seller can not always foresee those occurrence. Plants are delicate. The seller's response is what counts. When I look at all that I planted this year (easily spent $600-$1,000 on plants this year) I must say the some of the most gorgeous blooms and greatest growth are the ones from Gilbert H. Wild and Son. I realize there are a couple negative comments below, however, it looks like at least one was very unfair and left out details. After dealing with Farmer Seed Companies horror, I am going to be VERY PICKY and only companies I trust will receive future orders. When I email GHWS - they have responded all 3 times, very quickly. I emailed them a dumb question just yesterday to see if they would reply again. They did the very next day. Thank you GILBERT H. WILD and SON!!!!!!!!!!!!!!!!!!!!! Thank you! Flowers bring me joy and your service made me smile!
On May 25, 2017, flowermaiden2 (19 reviews) from Saint Maries, ID
This is the first time I've ordered from Gilbert H. Wild and Son. It's always nice when I can leave a positive review. The Curry Up Coreopsis they sent is nice and green and of a good size. It was packed very well and arrived with no damage. It should do well.
On May 16, 2017, rak29572 (1 reviews) from Gallion, AL
Placed an order for Bleeding Heart collection and Coneflower collection. Planted them as soon as they arrived. Within 2 weeks 2 of the Coneflowers and one Bleeding Heart were dead. I called customer service and they said they would send replacements. When I opened the replacements I was shocked at the quality of the plants. One coneflower was just a cylinder of mud and the Bleeding Heart had one live root the others were rotten and falling off. This time when I called customer service they were not nice at all. The lady keep arguing that there had to be some roots or leaves on the replacement coneflower. I told here that I had taken pictures of it as soon as I opened the box. She was not interested in seeing pictures. I can't believe anyone would send 'plants' of such poor quality. She informed me that I would receive store credit because they could not continue to ship replacements. When I tried to use my store credit I found out I would have to pay shipping and handling charges. When I called to ask why when I had paid shipping and handling on the original order she got rude in explaining that was their policy to only give you credit for the plants. I was given a store credit for $8.76 but would have to pay $8.00 shipping and handling to use it. I don't believe you should have to pay twice. I won't be using the store credit or order from them again.
Company representative comment on May 16, 2017:
On May 16, 2017 7:28 AM, Gilbert H. Wild and Son responded with:
we have shipped over 12,000 order this spring and have had a handful of negatives that keep me awake. We work very hard to please our customer. All I can say is we do mess up but try VERY hard to please our customers. Sometime I just can't make everyone happy. Greg Jones. Owner.
On May 3, 2017, b_schr (12 reviews) from Wayne, NE (Zone 4b)
Have ordered several plants from Wild for 2 or 3 years. Ordered and received another this year. Remain very satisfied with them.
On May 1, 2017, gerisocd (2 reviews) from Milwaukee, WI
I placed a large order with Wild last year.This spring, based on their one year guarantee, I called about 3 plants for a merchandise credit. The young lady I spoke with could only be described as snippy and told me I should have called last year. I explained that I was giving them the benefit of the doubt as sometimes a weak perennial comes through stronger the next year. She did not care. So I emailed customer service and asked for the credit so I could apply it to this year's order. I received no response. About a week later, I resent the email with an additional note. Again, no response. It seems Wild is happy to send their plants as long as they are not bothered again after that.
Company representative comment on May 2, 2017:
On May 2, 2017 5:49 AM, Gilbert H. Wild and Son responded with:
THIS IS NOT FAIR! WE RESPOND TO EVERY EMAIL DAILY! The most frustrating part of Dave's gardens is that an individual may make anonymous comments. We can only fix a problem when we know the problem. There are only three people in the office and we discussed your comment and none of us remember speaking with you. We keep all our e-mail and cannot find any correspondence. You will notice below I ALWAYS respond. I have my personal phone number 417.548.3517 listed here and below, and if your not happy just call me! We stand behind our guarantee, will honor our guarantee, but you have to communicate with us. Greg Jones - Owner - GH Wilds. Our correct e-mail is [email protected] or mine is [email protected] What other Company puts the owner name and direct phone number and e-mail address?
On May 2, 2017 8:41 AM, Gilbert H. Wild and Son added:
Well we think we figured out who you are and ask you to call with no avail. Also e-mail requesting response. Here is a copy of an e-mail that was sent on 4.28.17. Did you receive this e-mail which clearly states that you were given a credit. Please call the nursery 417.548.3514
On May 2, 2017 8:41 AM, Gilbert H. Wild and Son added:
Well we think we figured out who you are and ask you to call with no avail. Also e-mail requesting response. Here is a copy of an e-mail that was sent on 4.28.17. Did you receive this e-mail which clearly states that you were given a credit. Please call the nursery 417.548.3514
On May 1, 2017, midohio_garden (1 reviews) from Jeromesville, OH
Given the number of negative ratings and comments, I did have some reservations about ordering from this company. But their spring sale prices enticed me to give it a try. I ordered several dozen different on-sale daylilies for $2.50 each and quite a few BOGO's for $5.00 or less. I waited a while for the order to arrive, and when it did I was out of town. It sat on my porch for 4 days before I opened it. I was wonderfully surprised. These were big, sizeable roots with still green foliage. The potted ones were in one case almost 18" tall. I don't know what causes the apparent variation in their service or quality, but in my case for about $80 I got big healthy daylilies that would have cost me hundreds of dollars had I bought them from any of the other online sellers I looked at. I will definitely buy from them again and will continue to do so as long as the quality of their product remains this high.
On Apr 26, 2017, mussdoghcc (2 reviews) from Sac City, IA
Great massive peony roots!!! Very satified with all the plants. The UPS man kinda beat your packaging up a bit and a few plant were out of the packages but not really you fault.
On Apr 26, 2017, madelf (1 reviews) from Rome, OH
Very small , poor looking plants this year and to add to that they sent a dandylion root in with 2 other small roots of prairie blue eyes. When I complained about the dandylion they did not even say so much as I am sorry! That's all it would of took to have me not writing this!!!!
Company representative comment on April 26, 2017:
On Apr 26, 2017 12:38 PM, Gilbert H. Wild and Son responded with:
We are so sorry for the Dandelion that was in your plants. we work very hard to be sure that you don't have to pull any additional weeds in the garden. If you feel the that the plants are to small, please return them for a full refund. Please call me to discuss. Greg Jones 417.548.3517, I usually in the office from 5:30 am to 3:30pm.
On Apr 14, 2017, ileen (1 reviews) from Beachwood, OH
very pleased with how plants arrived. I ordered foxglove, poppies and canna. good value.
On Feb 6, 2017, raestr (2 reviews) from Montgomery, AL
Posted on January 20, 2016, updated February 6, 2017 I have ordered from GW for the past 2 years and I have been pleased both times. I have only ordered daylilies and a couple of irises. The plants are always packed well and they are healthy plants with good roots. I will say a few of the daylilies could have used a larger container because their root balls were so large. Most everything bloomed the first year, but not all. That's ok, I know that sometimes it takes a year for the plant to bloom. However, even the plants that didn't bloom grew larger. Neither iris I ordered bloomed last year and a few of the daylilies did not bloom so I look forward to seeing those this summer. I just placed my third order with GW last week and this time I am trying a few hostas and some more daylilies. I am looking forward to getting my box in March!
On February 6th, 2017, raestr added the following: Just an update on the plants I received last March. As usual, the daylilies were very nice. The hostas were inconsistent. I received a few very nice sized plants, especially the Wheee hosta I ordered. However, others were very small. I will say, all of the hosta made it through the summer, and the summer of 2016 was very hot and dry here. I expect all of the hosta to emerge this spring, but I will have to wait and see.
On Feb 1, 2017, SodBusterr (3 reviews)
I was unhappy with the small size of the daylilies I received, some were quite dry. Gave them the benefit of the doubr and planted them anyway. Two years later I am still unhappy with them, few or no blooms, scraggly foliage. I am going to dig them up this spring. Never, never, order from them again.
Company representative comment on February 2, 2017:
On Feb 2, 2017 5:42 AM, Gilbert H. Wild and Son responded with:
I am so sorry that your plants are not growing now. I would love to know how they come out in the spring. I would like to help you with your plants and meet your expectations. Please call me - Greg Jones the owner at 417.548.3514.
On Oct 19, 2016, carolmo (23 reviews) from Olathe, KS (Zone 5a)
I ordered very late in the season to get iris - I ordered 9 iris and 3 daylilies. Emailed to know when they would ship - got email explaining why they were not shipped yet (rain in fields). Just received package - all well protected - all labeled - some even in little pots. Free gift of daylily. All are now planted - the tops are green - the roots systems are great - I am pleased (as always). Have ordered for years - saw fields once long time ago and met old owner - started growing daylilies and iris from him. Once they quit growing iris but later started growing them again. Their prices are great. Last fall I ordered lilies and peonies - they are doing great. (My favorite daylily has been Real Wind - I waited until the price went down and I could afford it.)
On Jun 26, 2016, mjsteff71 (1 reviews) from Le Roy, IL
Posted on June 25, 2016, updated June 26, 2016 Posted on June 1, 2016, updated June 25, 2016 I ordered 2 All Gold Hykone grass and 2 perennial Allegro Poppy. The poppies look barely alive with several dead leaves and maybe 2-3 green leaves on each plant. I decided to keep and see if I can nurse them back. Apparently they were all out of the All Gold Grass so they shipped 2 Variegated Hykone Grass. When I called them and told them they had shipped me the wrong item they said it was substituted because they were out of the All Gold and that gentleman said they are virtually the same grass. I stated that they are not the same. He said I could send them back and I asked if I would have to pay shipping and he said yes. I told him I did not order them and was charged for them and now I have to pay shipping? Really? He sounded disgruntled and then asked for my last name and zip code and said that he has issued a $16.00 credit. I assumed that I would be credited back to my charge card since after the experience I did not want to order anything else from them. Apparently it is a merchandise credit to order more....sigh. I still have not seen the credit nor do I even know where to look. When you do email them, they give you very short answers that really don't explain anything. I guess I will try to use the credit and then I can be done with them.
On June 25th, 2016, mjsteff71 changed the rating from negative to neutral and added the following: Company sent me a full refund.
On June 26th, 2016, mjsteff71 added the following: Company sent me a full refund.
Company representative comment on June 1, 2016:
On Jun 1, 2016 10:47 AM, Gilbert H. Wild and Son responded with:
Matt - I am so sorry you felt rushed. We had hundreds of calls on Tuesday after the Memorial Day Holiday and we try to serve every customer. Don't worry about your credit, I just issued a full refund to your card. I am again sorry to disappoint. We have shipped nearly 20,000 orders this spring and this is the 2nd negative....it bothers me greatly when we fail a customer. Greg Jones - Owner - 417.548.3517 direct line.
On Jun 12, 2016, mystlw (3 reviews) from Dayton, OH
I was very nervous about placing an order with this company, having read the reviews here. But I placed an order for three daylilies and a hibiscus on May 25th, which didn't ship for a week (the website stated that orders would be shipped after May 31st, it was made very clear). Shipping took a bit, UPS handed off to USPS, and my order arrived on June 7th, FIVE days ago. In those five days, my hibiscus has become lush and green -- and is sending up a couple of new branches -- my daylilies are growing in, and one of them is actually sending up a bract! I'll get blooms this year! My bonus plant was three bulbs of a beautiful Navona lily, one of which has already popped up through the soil it's planted in. I understand that some have had negative dealings with this company, but mine has been nothing but positive. If I had based my choice to order on the other negative reviews, I wouldn't have my beautiful Pink Elephant hibiscus and my gorgeous daylilies. I will definitely order from this company again.
On May 20, 2016, Peonylover85 (1 reviews) from Nashville,
By far the BEST PEONIES I have ever seen/received! I will only order from GILBERT H WILD from now on. The best quality, service, all true to name peonies. I will recommend them to everyone I know - and I can't wait to order some dayliies next time, as I have only heard great things from this company!
On May 17, 2016, connoisseur (26 reviews) from Indianapolis, IN
On an order of peonies, none of them were true to name. Like ordering from a grab bag. Customer Service is rude and will only give credits on erratic plants--meaning that you have to pay new shipping charge and reach into the grab bag again.
On May 10, 2016, pegplants (2 reviews) from Lancaster, PA
I have ordered daylilies over the years from Wild and have really gotten some lovely bargains. This year I decided to branch out and order a lily bulb collection, some dahlias, and iris in addition to a couple of daylilies. The items were shipped in a reasonable time. Everything was well packed, the bulbs are nice sized and well labeled. Looking forward to a pretty garden!
On Apr 28, 2016, axess2016 (3 reviews) from Ashuelot, NH
I decided to take a chance on this company after receiving a catalog from them and reading the reviews on Davesgarden's Watchdog section. I made 2 orders in March and began the wait until it was safe to ship here (NH - zone 5s(b)). I just recently received my orders on April 27 and I was very excited to see the condition of the plants and bulbs. EVERYTHING was amazing! Sadly, one Butterfly Bush got damaged in the shipping process. But, the friendly people at GH Wild said they will send out a replacement on May 9. The plants were all packaged VERY well and in excellent condition. The plants, bulbs, bare-roots, and tubers were all top quality! I even got a free Daylily in each shipment! I cannot say enough nice things about this company and the people who work there! I am very, very happy with my order and will order from them again next year to fill in some empty spaces. I have had some seriously bad experiences with mail-order plants - especially from QVC's 2 vendors (you probably know who they are). From both of them, I have received tiny plants that were barely alive and paid WAY more than I paid with GH Wild. This company is excellent, professional, efficient, and friendly! Their plants are absolutely top notch! For your money - and your peace of mind - you can't go wrong with GH Wild!
On Mar 31, 2016, madill (1 reviews) from Madill, OK
I have ordered from Gilbert H. Wild for almost 20 years. I make an order at least every 2-3 years and I received my most recent order last week. Everything but the cannas are planted and growing. The only time I have had a failure was due to my own negligence or lack of love from Mother Nature. I highly recommend the company and that are favorite!!!!
On Oct 16, 2015, Qdangson (16 reviews) from Quincy, MA
Posted on September 20, 2015, updated October 16, 2015 First time ordering; 4 "bushels of blooms" and 4 named peonies. I placed my order mid August, got confirmation immediately. I also emailed them to make a change a week later and got a really quick and courteous reply that they would make the change for me. I received shipping confirmation and tracking on a tuesday and received roots following tuesday after labor day. The bushel.of bloom roots looked awesome. No black spots or broken roots. They were all named but lots of duplicates. The I individual cultivars I bought were okay. Overall, very happy with quality and smooth transaction. They loom like they should all bloom next summer.
On October 16th, 2015, Qdangson added the following: So I ordered 5 each of the 4 Heuchera they had on clearance for $4-6. I didnt expect much more than liners since shipping was free. I got a UPS ground notification which stated the box was 19lbs. When they arrived 3 days after shipping, it was a huge box. Each plant was in a 4" pot , well watered and packed into individual cardboard sleeves! It was astonishing how much effort went into packing. I cant say enough good things about the order. I would have been fine if the were unpotted and wrapped with newspaper.
On Jul 19, 2015, m2luvpeonies (2 reviews) from Mc Donald, PA
Ordered for the 1st time last year, 2014, several peonies. Arrived promptly, and were large and healthy roots. However, it's been a year, and only one of 2 BOGO plants has bloomed, while 2, including 1 Red Charm, have only reached barely 10" in height, and no blooms. Actually was concerned about the Red Charm last fall, as it didn't sprout at all after planting. So, last fall, I called to verify their 1-yr guarantee, and was surprised at the response of a rather unpleasant woman who barely acknowledged their guarantee, and sounded as if she begrudged even discussing it. So, flash forward to NOW...Just before this post, I was going to place another order, but decided to recheck other buyers' experiences. With recent negative posts here, and overall, they seem to have a good number of them amongst positive comments, I won't place another order unless Gilbert wants to reply, and respond to these issues about my peonies (and I was looking forward to placing my new order that includes other plants too). Don't wish to have contact with another unpleasant phone assistant - is this "customer service"? (I placed that 1st order via phone, and was assisted by a very nice and polite man)
On Jul 18, 2015, pat236 (3 reviews) from Stone Mountain, GA
Shame on you Gilbert H Wild....I ordered a few daylilies from GHW last season and most of them did not bloom. i received a merchandise credit, which I used to order Carolina Pansy Face daylily. The credit covered the cost of the plant and I had to pay the shipping which was eight dollars. The plant came within a few days along with a bonus daylily...Rosey Returns. The bonus plant was dead and the Carolina Pansy Face was half dead....about five leaves and two were yellow. I emailed their customer sevice and they apologized and said that I could return the plant to them at my cost. i declined to spent another dime with them. Why should I have to pay to return a half dead plant that should not have been shipped in the first place. They came back later and said to place the dead Rosy Returns in water and it would be okay....just dry due to shipping. They also informed me that their plants are guaranteed for a year. Neither of these plants should have been shipped. The Carolina Pansy Face was way too small, and the Rosy Returns is dead. I will never shop with them again.
On Jul 10, 2015, Love_of_daylily (1 reviews) from Gibbstown, NJ
I have ordered 4 empress wu hostas and also 50 Bertie Ferris day lilies from this company, yesterday they arrived and was I surprised. I have about 250 day lilies in my yard and have ordered day lilies from some of the top suppliers, these were the largest and most beautiful Day Lilly roots that I have EVER received. This impressed me so much that I will use Gilbert H. Wild as my FIRST choice when shopping for any plants. I was so happy that I am going out into the yard to take measurements just to purchase some Oriental Lilly's from them. I previously ordered some Iris World Premier and are eagerly waiting for them to arrive. I am a very particular man when it comes to my yard and the flowers that I purchased from this company have EXCEEDED MY EXPECTATIONS.
On Jun 19, 2015, excellentjohn (5 reviews) from Binghamton, NY
I know 3 people who used GHW exclusively this year and could not be happier. All plants shipped perfectly and we could not believe the size. I recommend the hosta..huge. This is a treasure of a company. A perfect experience. Thank you GHW.
On Jun 17, 2015, landreyev (16 reviews) from Sandyville, WV (Zone 6b)
Ordered 3 iris and received 2 free lily bulbs with my order. One of the iris rhizomes was huge, and I received 2 each of the other ones I ordered which were regular sized. All appear to be healthy and viable. Pleased with my experience, the prices were extremely reasonable and got good quality plants when promised.
On Jun 16, 2015, valal (7 reviews) from Natick, MA
I placed my first order with this company early spring and asked for May shipping, as we'd had a horrid winter with tons of snow and wasn't sure the snow would be gone! I ordered a Bushel of Blooms (5 their-choice, named Peonys), a specific Peony I wanted, 2 buy-one-get-one-free Daylilies and 2 buy-one-get-one-free Hostas. I was wowed with the nice size of the Peony bare roots, with large eyes ready to start sprouting (had). The daylilies were larger than I expected. I was not sure what to expect, this being my first order; so I didnt order as much as I would have liked..decided to tread cautiously. The hostas were on the smaller size, BUT they were potted and GROWING, nice little plants. I have bought bare root hostas that didnt get that big the first year planted, so NO complaints and the root systems were very good. I received an extra Daylily as a freebie; the company gives you a free plant to help make up for the shipping cost. All have been planted and are doing well and I am looking forward to the blooms and would order from this company again! Shipping was right on time, as I requested, and I had occassion to contact customer service with a question and was answered very quickly via return email. It was a very good buying experience in my opinion