I might go to the brick and mortar store in Virginia some time but I probably will not order online from them again. The fulfillment center in IL sent me one wrong item, normal mouth instead of wide mouth jars. They split the order in two which wouldn't bother me if they hadn't given me the wrong UPS number for the other part of the shipment. So I'm thinking what, they sent my canner to MN? I emailed them with a PDF of the UPS tracking page; by noon EDT I had no answer in email so I called them. I had them do the lookup for themselves and the lady went and got the right tracking number. I had her email it to me to be safe. Luckily with the jars I can get what I really wanted from The Jar Store which has done well for me on other orders. The USDA tells you to get pressure canners tested before using even the first time & I am going to do that in spades so that I have a professional test report if what they sent me doesn't work.
I placed an online order on 9/8/15 for pressure cooker parts & my card was immediately charged. I received an email "The item you have ordered...is on backorder and your order will ship as soon as the item comes back in stock." I emailed several times trying to find out when my order would be shipped, or if they could ship the very tiny backordered part separately. Responses were elusive until 9/15, when they confirmed the order was being shipped on that day. TODAY, 9/22, I was notified that my order was shipped. I called to find out why it wasn't shipped on the 15th (no reason available) and was provided a postal tracking number. Checking status on the tracking number...Still NOT shipped - a label was created today. Unless you have an unlimited amount of time to wait, consider other reputable vendors for canning parts. I have had GREAT service from Goodmans.
aide_gardner Itta Bena, MS, United States (1 review) June 16, 2011
I needed a small hanging scale that could weight up to 50 lbs. I found one at Red Hill General Store's Web site. It was exactly what I was looking for. I ordered this item online; Red Hill's checkout process was easy. I received an email confirming that I'd placed the order and my item was shipped out 2 days later and I received another email with the tracking #. 3 days later I came home from work and my package was waiting for me. The scale was exactly as described on their site. I really liked that unlike other store sites, Red Hill didn't keep throwing screens up at me saying "other customers who bought this also purchased..." etc. It was just a simple straight forward sale with no gimmicks or desperate attempts to get me to purchase anything else. Great company in my book.
I purchased some parts for my Mirro Canner from this store. They were very helpful in helping me find where my model number on my canner was located and made sure that I ordered the correct parts. I'm so happy to have my canner back up and running so quickly!
I purchased an Earthway Garden Seeder from this store. I called in to place the order. The lady in customer service was very helpful and answered all my questions and helped me pick out the seed plates that I would need to go with the seeder. I received my order fairly quick and the seeder itself has worked wonderfully thus far. Definitely a company that I will shop with again.
edc96 Max Meadows, VA (1 review) September 15, 2010
I ordered a five gallon crock on Sept. 1 and the item showed to be on backorder but I placed the order anyway. My credit card was never charged until the day the order shipped. I called to check on the order and was told the exact date the item was expected to be back in stock and sure enough I received a tracking number on the same day I was told I would. The rep. was very friendly and I had a great experience. I will buy from them again!
I am very disappointed in this business.
I ordered 5 gal crock pot through their internet site. I need to say their item was priced lower than anywhere else. After giving them my info I received the receipt.
After 5 days of waiting for the item, or tracking number I became curious and call the number to find out that they were out of this item for several weeks and will not receive new pieces for at least 6-8 weeks.
My assumption here would be..there is no reason to advertise at lower prices if you can't deliver!!! So I am passing my word to future customers: think twice if price is really that important to you..
Redhill general store is the embodiment of true integrity, courtesy, and prompt service! What a great bunch of people, they treated me like family. America needs more businesses like this one.
I ordered the Earthway 2170/PRO seed spreader with a hundred pound capacity on line for about $180.00(which was the lowest price I found), then found out it was slightly backordered, and upon explaining the ants biting my twenty month old son, and the soon arriving guests planning to tent on top of the acre wide anthill, the manager quickly approved a drop shipment of a C24HD with a 100 pound capacity worth $400.00 at the same price and promised a 4 day delivery, then got it to me in three. They bent over backwards and took an almost $200.00 loss, and delivered early. How can anyone possibly ask for more?
I highly trust this company, and canít wait to do more business with them in the future!
I will not only give them my business, but I am also going to refer them to family, friends, and colleagues.
Very happy customer, MI
eussoob Littleton, CO (1 review) February 28, 2009
I ordered from Red Hill general store on 2/20/2009. I tried to contact them on 2/26/2009 to find out why I had not received a shipping confirmation. Their direct dial number provide with the order confirmation disconnected you if you pressed one to place an order, or two to ring customer service. There 800 number was busy all day. I finally sent an email and they shipped out my order that night. Six full days after I placed it... It was already supposed to be delivered to my house according to their shipping site. They did not give me a chance to cancel, or refund my 25 dollar shipping charge, or ship it overnight or 2 day. They just shipped it regular ground. No apology, no customer service. Please do not order from Red Hill General Store.
ceresone Willow Springs, MO (Zone 6b) (12 reviews) May 26, 2007
I've ordered from them several times this year already, service was prompt, merchandise recieved in excellent condition.
They have also answered any questions fast, I'll definetly order again.