Posted on August 29, 2017, updated August 31, 2017
Customer service at Rolling River seems to have changed a lot since the previous reviewers\' experience. I emailed Rolling River for information about their Orcas pear on August 8th. It took eight days--until August 16th--for them to reply. I asked another question in response that day about the order I want to make, and after waiting 9 days without a reply, I tried to call at them and got an answering machine. I left a message. That was August 25th. As it was a Friday, I understood them not replying over the weekend. It\'s now Tuesday afternoon. They still have not called back. I sent another email this morning. I have not received a response.
I don\'t want to be a bother, and I understand if they\'re busy, but they could at least say something to that effect. If their customer service has changed this much since the last review, has their quality of plants changed as well?On August 31st, 2017, Aldergirl changed the rating from negative to positive and added the following:
Update August 31st, 2017. Joe at Rolling River contacted me today. He was able to answer all of my questions about the trees I was interested in, as well as my shipping questions. He also explained about the delay and was very helpful. I'll be finalizing my order tomorrow (after I've made sure there aren't any more wonderful plants to add to it!). I will try to remember to add an additional update when I receive my plants.
Excellent nursery with very good customer service, fair prices, nice plants, and very good selection. This year I ordered pawpaws, seaberries, autumn olives, and medlars. No problems.
Daphne1980 Alpharetta, GA (2 reviews) March 6, 2017
I ordered 3 plants from them.Ordered mid feb, and got them last week.They were fast to deliver and the plants delivered in very good packaging and condition.Got 1 kajick pomegranate ,2 types of figs which they only carries..Plants are bare right now but there are signs that they will be leafing out in couple days.. Very pleased..
We ll see if I will have fruits this year,I am ok though not having since the plants are small but very very good root system..They were organic as well.Prices are a little high since you got young an small plants but I got couple big trees from other orchards like 5 feet tall,2 years ago but no fruit unfortunately..
ncdabbler Greensboro, NC (2 reviews) November 18, 2016
I've ordered from them twice and been very pleased both times with the quality of their large healthy plants in pots. I like the feature on their website showing how many of each item they have in stock. One thing I ordered wasn't actually in stock, but they emailed promptly to let me know and had it back in stock a few months later. Great selection of things that are hard to find elsewhere and good quality plants!
I recently received two Che trees from Rolling River Nursery. As usual, they are excellent quality trees and arrived in excellent shape. Over the past couple of years, I have found that the products Rolling River has provided have been superior to what I have usually been able to get through typical mail order, and I am very grateful for the service they provide. I am a most satisfied customer.
dannyj Morris Plains, NJ (1 review) April 20, 2016
I ordered 4 trees from them in summer of last year. Two peach trees and two plum trees. The plants came well packaged and looking healthy. Followed the directions for planting and watering and all 4 trees wintered over and have shown great growth. Very happy with your product.
Posted on October 2, 2015, updated April 6, 2016
Posted on October 2, 2015, updated October 2, 2015
I would have liked a response to my emails, but not unhappy. I placed my order for 3 autumn olives on 9/13/15 and received an automated confirmation but didn\\\'t hear anything beyond that for about a week and a half. I\\\'m not one of those crazy customers that gets upset by delays, orders falling through the cracks by accident or the nature of things simply taking time so I sent an email on 9/22 through their website and wasn\\\'t sure I did it correctly so I sent a direct email the following day but didn\\\'t receive a response. I waited another day and decided to call because we all get busy sometimes and maybe they just didn\\\'t see my email. I left a message, again no response. On 9/25 I received a notification that the order status was changed to shipped and I received the tree/bushes on 9/30.
As for the condition of the plants, they were packed well and didn\\\'t have any breakage from the shipping process but 2 of them were upside down in the box and seemed to have been stressed by it because one had dropped all of it\\\'s leaves and the other about 50% of it\\\'s leaves while the one that was right side up looked perfect. It\\\'s fall and the box may very well have put them into an early dormancy and still I\\\'m not upset. I have many fruiting bushes and trees in my yard and most were mail ordered so I\\\'m aware that there can sometimes be loses. I did a scratch test and they\\\'re still green so I sent another email 10/1 to notify them of this because their warranty requires that they are notified within a week of receiving the package. I specifically mentioned in the email that I\\\'m not complaining just wanted to tell them in case the stress kills them before we even make it through fall. I haven\\\'t received a response yet.
I may still purchase from them again because they do have a great selection but I am definitely going to wait a few months to decide and I don\\\'t feel quite as comfortable being a repeat customer simply because if I were to actually order something that is DOA I don\\\'t know that I would be able to get in touch with anyone. I hope this doesn\\\'t come across too negative, as I feel after some extra attention that the plants will hopefully pull through. This is just a honest review of my experience. On October 2nd, 2015, MadCheshireGrin added the following:
I received a response shortly after posting this review and he apologized for the delay and explained they had gotten behind on their emails after taking vacation. He was also kind enough to extend the warranty to spring and will replace if it doesn\'t leaf out. Feeling much better about ordering from them again! :)On April 6th, 2016, MadCheshireGrin added the following:
Update on the 3 autumn olives. All 3 have pulled through and are leafing out beautifully. The one that had experienced the most stress from shipment is taking a bit longer but I feel comfortable saying it will be just fine.
My brother has since purchased 3 other trees from Rolling River Nursery for me as a gift. 2 Bacon Avocado Seedlings and a Gold Nugget Loquat. Again all 3 were quite banged up in the box but given some time the loquat looks better and one of the avocados perked up. The second avocado is without a doubt dead, all but one leaf has curled up and fallen off but I'm just going to let it go because the owners seem like good people and I don't feel they intentionally send anything they don't expect to to healthy and I'll probably still use Rolling River again in the future because they have so many fruit trees that I have been unable to find elsewhere but be aware that you may need to give the plants some serious tender loving care after the shipment and you may experience some loses.
This was my second season ordering from Rolling River. They were very responsive over the phone and by email. There were some ordering errors in the first year which they very quickly resolved to my satisfaction. In the second year, they were very good in allowing me to change my order and consolidated two orders into one. A refund on shipping was promptly received. Plants came on the promised dates and were well packed. Plants were healthy and of decent size. I like working with this company, and will do so in the future.
I ordered a fruit tree from Rolling River, because I was looking for a specific cultivar that was difficult to find in my local nurseries. My interactions with the company were fine, but I was very disappointed at the very small size of the tree compared to the ones at the local nursery. The caliber of the trunk was comparable to a pencil, and it will take several years before it reaches fruit-bearing size. In retrospect, it definitely would have been better to spend a little more and get a larger tree elsewhere.
When I ordered, the response time was a little lacking. The trees were high quality, although a few of them died over the winter, which was probably my fault during a drought. I have been emailing them to try to get replacements, and again the email response time is quite lacking, and the recordkeeping seems a little lackadaisical. on the other hand, so is mine. I couldn't find my original invoice.
After playing email tag with them for a little bit, I am now planning on going to another nursery to get my replacements.
RNB68 Victorville, CA (Zone 8a) (11 reviews) September 6, 2015
I purchased 11 trees from Rolling River Nursery this year. I am so pleased with the size and condition of the trees and the selection that they offer is wonderful. Both time that I received orders UPS did not treat the boxes very nicely however, the trees were packaged by the nursery so well that they were still in good condition. They are very responsive and seem to really want you to be happy with your order. The service level of service provided was awesome. Super nice people, I absolutely would order from them again in the future and would recommend them to friends and family.
1) If you order from this company in winter (long before you want your plants delivered) remind them to send the package as time grows closer to your planting date. I ordered in winter and they missed my mayday send date. The package wasn't shipped until I contacted them. It was, however, sent promptly thereafter and arrived in fine condition.
2) the plants really do seem robust and healthy. If you're ordering fruit trees online I recommend these guys/gals. You don't get a little pencil of a tree but something a little closer to what you might find at a Lowes or home despot.. (albeit pruned back a little bit)
Anyway Ill likely order another fruit tree from these guys next spring and despite the little snafu would recommend them to the community.
hemagloben Estes Park, CO (Zone 4a) (6 reviews) May 8, 2015
I've ordered from most of the edible fruit nurseries out there. I would qualify some as being great, and some... not so great. But I would definitely recommend Rolling River Nursery.
I ordered 2 Seaberry, 1 Gooseberry, and 1 Goumi. They all looked healthy upon arrival. The plants were larger than most nursery plants, and they had great root growth. Now, a year later, the plants are thriving. I'm really not sure what they do to their plants, but they seem to out perform my plants from other nurseries...
Great prices, healthy plants, and excellent customer service. I will definitely order from Rolling River again.
Posted on May 3, 2014, updated March 14, 2015
After another nursery failed to deliver an order I placed in the fall I looked here for the most highly reviewed nurseries in order to try to get my trees in this year. These guys went way above and beyond. They got my trees to me in under a week from the time I called and all were healthy and well packed. I saw some of the reviewers wanted larger trees, but I have found smaller ones tend to accept transplant shock and adapt better. These people saved me a whole year of waiting until my fruit trees are ready to produce. They could not have been nicer than the nursery which is not to be named.On March 14th, 2015, deforestliz added the following:
We just had the worst winter ever for fruit trees. We had cold in November and December, then it got up to the 70's in January and February, then later in February it dropped to single digits. My Rolling River trees were not fooled by the false spring like some of my other trees were and the varieties advertised as sturdy norther varieties definitely were because they are just now coming out of dormancy like the well behaved trees they are. Exceptional quality, I wish I had enough space to order more.
jumpinjo Marshalltown, IA (Zone 5a) (12 reviews) February 15, 2015
For Spring planting in 2012 I ordered 1 of each Red Lake Currant, White Imperial Current, Nova Elderberry, York Elderberry, Black Velvet Gooseberry, Hinnamaki Red Gooseberry and Smokey Serviceberry. I received healthy plants that started very well. I mailed the order Feb 3 and received a call Feb 12 asking when I wanted them shipped. Very happy with the customer service, the bushes and oh my.... the berries.
I have purchased many products from this company over the past few months. This company is incredible. The products are in good condition when arrive and they come when promised. I did have a few plants that lost their leaves after I planted them & they almost insisted that they send replacements. I told them that I would like to wait to see if they bounce back and they seem to be. They check with me to see how they are doing. I send them emails at all hours of the day & night & they often get back to me immediately. I have found my favorite mail order company to deal with, period!
I have about 21 fruit trees all from Dave Wilson nurseries. All of these have been planted over the last 3 years. All arrived bare root, were 2-3 years old with nice sized trunks and well developed root systems. All were planted in Dec, Jan of the year they arrived. All have thrived and grown out quite well. That is until our dynamic duo of two Whippet pups found out they liked to pull up and chew off trees at the ground. I've lost two so far. I'm now using pepper spray to train them away from the trees. With the recent loss of a Mariposa and Beauty plum I went on a late season search for replacements. Rolling River Nursery seemed to be the only online source that still had these trees in stock. I placed an order for three trees over a weekend. A Beauty, Mariposa, and Elephant Heart plum. They were promptly shipped out on the following Monday. Due to a UPS error the delivery was delayed from Friday to the following Monday requiring the trees to be stored in the package over the weekend. Upon arrival they were very well packed and shipped in long narrow planters. The only disappointment was in the overall size and shape of the trees. They appear to be first year saplings. They were tiny be comparison to the bare root trees I'm used to receiving. They were also more expensive. I had higher expectation for trees that cost $25 plus shipping. I typically get 3 year old Dave Wilson trees for about $19 each delivered. Only time will tell how well these trees grow out. They were also on different rootstock than what I'm used to getting on plums. For me Citation has performed very well.
iykim Hillsborough, CA (Zone 10a) (23 reviews) April 4, 2014
Posted on April 1, 2014, updated April 4, 2014
I was very pleased with the number of fruit tree/vine selections offered by Rolling River Nursery. I mean, more than a dozen kinds of pomegranate, quince, grape, etc. I was specifically looking for the Korean Giant pear tree grafted onto betulifolia rootstock. These were very hard to find. When I saw that Rolling River sells these, I tried to order, but alas, they were not in stock at the time. But the Rolling River Nursery website has an email notification system for each out-of-stock items that you can sign up to get notified. I think I signed up in August or September of 2013. In January 2014, I was notified that there were 10 available in stock. I jumped at the chance right away, and placed an order for two. While I was ordering them, I decided to see what else I would find enticing. I saw another Korean fruiting plant called Korean Bush Cherry (called "angdoo" in Korean). If you can't tell, as you could see from my interests, I am Korean and I want to fill my garden with plants originated from Korea. And then I saw a very sweet pomegranate that I wanted. So in all, I ordered 2x Korean Giant, 2x Korean Bush Cherry, and 1x Pomegranate. They arrived super fast in great packaging. I planted them almost immediately after having them "rest" for a few days in the shade. It's now spring, and everything is leafing out, except for one Korean Bush Cherry. I gave it a few more weeks to see if it is a "late sprouter". But it never did, and I realized that there was no green cambium under the thin bark, and the roots were very small and dead. I contacted the Nursery immediately, and they said they will ship a replacement right away. I told one of my gardening friends about this place, and she ended up ordering the same plus more from them, and she said ALL of the trees she bought from Rolling River are doing very well. She is also very pleased. I will be ordering more from Rolling River. I can't wait till their special persimmons are in stock again. Also, being in California, I can order persimmons and grapes from only the nurseries within California, which Rolling River is. Definitely a keeper!On April 4th, 2014, iykim added the following:
Today, I received the replacement Korean Bush Cherry. This was shipped out to me in one week after I contacted Rolling River Nursery about the dead one. This one looks really healthy, already leafing and branching out. I am now anxiously waiting for the email notifications for persimmons and grapes that they are back in stock. There are many Japanese persimmons, but I wish they would carry a few Korean varieties. They are sooooo sweet and flavorful. I am planning to dry the astringent types. They are a delicacy in Korea.
I have placed many orders now with Rolling River Nursery. One of the reasons I ended up making an account on here was to leave them a review. I used this website to make a choice on whom to purchased from and glad I did. The trees, vines, and other plants I have purchased from Rolling River have been great. I live in Texas and sometimes in shipping some have had issues getting here but they always are willing to take care of that. Highly recommend them! Great service, great people. Really high quality plants, trees, vines. All have done well. Thanks Rolling River! :)
Ordered a white mulberry this past spring from Rolling River, and received a beautiful healthy tree that arrived with three tiny mulberries on it (yes, those three berries were delicious when ripe, lol!) Shipping was fast, tree was securely packaged, and it is growing like mad here in Texas! Great company with a HUGE selection of fruit and nut trees, including many hard to find varieties. Another plus is their customer service is excellent...they quickly responded to questions I emailed them and the answers and info they gave was extremely helpful. Can't wait to order more trees from Rolling River in the future! :)
Have ordered several fruit trees, berry bushes, root plants and rose bush from this company over the past year and a half. I am very pleased with the vast selection of plants and competitive pricing on their website. My plants, with the exception of one tree, are very healthy-I spoke with Marc concerning the one tree and he promptly offered to replace it free of charge! In fact, I was so impressed with the great customer service, I ordered an additional tree. All of the plants have been shipped promptly, in great condition and in nicely moistened packing soil. Will continue to order plants from them.
Express128 Mansfield, TX (19 reviews) October 21, 2012
Very Nice people, did a phone order, they are helpful and shipped the plants quickly. Items arrived in good condition. Will buy from again.
Wow! first time I ever ordered from this place. I bought 1 Ruby Autumn Olive and 1 Amber Autumn Olive. VERY Impressed with the size of the bushes I received! Very healthy! I highly recommend this company. Ive bought an Autumn Olive from One Green World and it was a quarter of the size of these, literally! I also paid a higher price. It sure is great to still see a company offering old school American quality and size in their products. I will buy from again.
I am really impressed with this company. The quality of their plants are great. I ordered a good number of plants from them. Only one plant I had a problem with, the portion above the graft never grew. After emailing them they sent me a replacement, no problem. I got it only two days after contacting them. I will definitely be ordering from them again. Great customer service! Great Plants!
BeeznBearz Cottonwood, ID (6 reviews) May 10, 2012
After reading through the glowing reviews for Rolling Rivers on this website I decided to give them a try. The prices on their products were just too good to pass up so I ordered four seedlings. They responded promptly and I received the package in less than a week. I was very happily surprised when the plants arrived. The only seedling as small as the price is the pine nut tree. The strawberry guava, raisin tree are both 3 feet tall and quite leafy and the cranberry is a small healthy shrub already putting out flowers. I will definitely order from them again!
I've placed two orders with them. Everything was packed well and everything leafed out. I was happy with the caneberries, currants, autumn olive/goumi, and herbs I got.
The pineapple guava seedlings were so thin and leggy I wouldn't have ordered had I known. They are alive and growing but way behind my locally bought pineapple guava.
The one fruit tree I got (IE Mulberry) was quite thin and didn't do as well as my bare root fruit trees. I would not have ordered this had I known it was such a small caliper.
All in all, I recommend them for things I mentioned in the first paragraph. I would get a fruit tree from them if it was a hard to find tree, otherwise if you can get it bare root somewhere else I would do that.
Rolling River has an easy to navigate website with a fantastic assortment of edibles and natives. Many hard to find items. I have ordered from them a couple of times and the plants have been exceptional quality- especially considering how reasonable the prices are-very healthy and always very carefully and thoughtfully packed. I did have one occasion to make an inquiry, by e-mail, which was answered quickly and completely. I couldn't be more pleased.
Eponagirl Northeastern, CT (Zone 6a) (4 reviews) March 15, 2012
Very happy ordering from these guys! I upgraded my shipping to 3 day because of cold weather the week they shipped (shipped shortly after ordering), but the fig tree was packaged so well, it was probably not necessary. Very healthy Negronne fig tree is now coming out of dormancy and is growing fast. Would order from them again no problem!
First time ordering with Rolling River and I was pleased with the whole transaction. Online ordering was easy and healthy, well-packed and labeled plants arrived promptly. All the unusual berry plants I ordered (Sea Buckthorn, PawPaw and Goumi) were reasonably priced. Will certainly return for future orders!
Awesome! One of the best mail order nurseries I have ever dealt with. I have ordered from them 3 times in the last two years. Every order has been expertly packed and promptly shipped. The plants have all been in good shape. I think everything I ordered has been sent in pots rather than bare root, but I have mostly been ordering shrubs and bushes rather than larger trees. I assume they send the larger trees bare root but I don't know.
Pitcom Avondale, PA (Zone 6b) (24 reviews) May 17, 2011
Posted on April 16, 2011, updated May 17, 2011
I ordered from this company after reading the reviews here on DG. I would like to add to the good reviews of Rolling River. I called the company and spoke to a very nice gentleman who spent 15 minutes on the phone with me going over fig trees and currants. I was able to select several varieties of figs, currants, raspberries, blackberries and honeyberries. They actually showed out of stock for a couple of the black currants, and the person i spoke to, took the time to see if they had anymore for sale, in which they did.
Shipping took 8 days, and i was a bit nervous about the condition of the plants after such a long shipping time. The new growth on the plants was translucent and had turned white in spots, but it quickly regained color after planting. The packaging was superb and the containers the roots were packed in was still moist. All of my plants seem to be doing well. I was happy enough to place a second order with Rolling River Nursery.On May 17th, 2011, Pitcom added the following:
I have ended up placing half a dozen orders with this company this year. There was only one hiccup with a wrong plant sent by accident, and 1 honeyberry bush which did not survive the trip. The problems were rectified and replacement plants were sent at no charge. All of the fig trees, grape vines, currants and other plants i bought have wonderful growth. It's nice dealing with a company who sends quality plants and takes care of any issues without any hesitation.
Excellent experience with this nursery recently. Ordered several paw paws, pomegranites, persimmons, a fig, etc, and all were expertly packed, healthy good-looking specimens. They notified me they were out of a particular variety of pawpaw and replaced it at my request. This shows me they have genuine varieties, as they could have easily replaced it secretly. The trees were a bit small, but it's much better to get very healthy, robust small trees than weak big ones! Friendly staff, good selection. All in all, very highly recommended nursery.
Ordered 4 very hard to find currants. After 9 days in the mail from across the country they all arrived healthy and a month later are thriving in the ground.
Great prices, and reasonable shipping rates.
After a long search for a Picholine olive tree, I found Rolling River Nursery. They have a very nice selection and a nicely organized website. I ended up buying a Nugget hops, Flame grape, Saanichton kiwi, and the Picholine olive. Not only was the olive $20 cheaper then most other nurseries, but the tree was much larger then I was anticipating.
My order arrived two days before I was expecting it. All the plants were nicely packed and in good health. The only strange thing was that the Nugget hops came planted with the top exposed. However, the hops started growing within a week of planting it.
I would recommend this nursery. They seem to care about there plants and there business. I will be using them again, and they seem to want to expand there stock based on what there customers are asking for.
The shipping was on time. The product was in good condition and they were great with answering my questions. Even though no one knows much about honey berry plants they returned my calls in a timely manner and I would do buisness with them again.
I ordered a Loquat "gold nugget" from Rolling River Nursery and am pleased with the transaction---------They were responsive to my questions before my order. The order was shipped on date promised and arrived here across country, healthy and happy.
Baalphagore Los Angeles, CA (2 reviews) November 14, 2009
These guys are great. We ordered 4 Kiwi vines. They arrived
healthy and much larger, than I had, imagined, they would be.
There was a small problem with the order, but they corrected
this promptly and courteously. Would definitely order from them again and pass the good word to my friends.
goatster Pine Mt, GA (Zone 7b) (19 reviews) March 24, 2009
Count me in as another happy customer. I ordered 2 female and one male kiwi and the Verte Fig. Wow the plants are huge and healthy. The kiwi are just leafing out and the fig is still dormant. Came in containers. Well packaged and came a long way to my Georgia home. Answers e-mails quickly, friendly and helpful. I will order from this company again.
ekmott Tallahassee, FL (1 review) January 14, 2009
I just received my second order from rolling river nursery. I was so impressed with my first order(3 kiwi vines) that I placed a second order for 6 "sunshine " blueberry bushes and kept my fingers crossed. They arrived in 10 days and are the most beautiful plants you could hope for,just like the kiwi vines. I will be ordering again, as the quality,promptness,and packaging are superior to any other nursery I have used, And I've used many! They are on the opposite end of the U.S. from me but well worth the shipping costs which I feel are reasonable.
Thank you,E K Mott