Photo by Melody

The scoop on 'Great Garden Plants'

  Company Profile  
Great Garden Plants

Mailing Address:
P.O. Box 1511
Holland, Michigan 49422-1511 (United States)

Phone: 1-877-447-4769

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This company offers a variety of plants.

This company specializes in:

Other helpful information:

  Company Comment, posted on February 4, 2008:  
At Great Garden Plants you will find the highest quality in New and Best Selling Perennials, Shrubs, Knock Out Roses, Hostas, Daylilies and more! Our perennials are grown in deep, 1- Quart containers and our Shrubs and Knock Out Roses are grown in deep, 2-Quart containers. Top grade, freshly dug daylilies are sent direct from the fields to your door.

Buy in bulk and save up to 50% with our Wholesale Pricing. We back all plants with our Amazing Triple Guarantee!

Great Garden Plants, Inc. sprouted on the scene in the summer of 2006 and is the seed-child of Chris Hansen
and Mary Walters, both of whom are avid gardeners, wholesale/retail nursery professionals and photographers with over 40 years experience between them.

We created this mail order plant website in order to offer: Great Value, Solutions, Pre-Planned Garden Collections, and Garden Designs that truly work. These time-saving Collections are available at special savings off the retail price.

We hope you enjoy shopping our site and welcome your feedback.

Your gardening friends,
Mary and Chris

  Feedback History and Summary  
75 positives
15 neutrals
30 negatives


Displaying the 50 most recent comments:

Negative Ocheltree3
Carmel, CA
(1 review)
July 10, 2020
First time plant order, first delivered one wrong plant, haven’t received a replacement - another was dead. Still waiting. Four others were listed as deer resistant, the deer enjoyed them first day out, when contacted GGP said it was a marketing error in their website listing and they would “correct that”. No offer to replace or refund plants, rather a coupon for $7 off my next order. Not happy with this experiment or their customer service.
Negative smcstl
Saint Louis, MO
(1 review)
April 23, 2018
I ordered 12 Thuja Green Giants and they were all at least 1 foot shorter than the advertised 3 feet. When I called them to let them know I was not happy that none of the 12 trees I had ordered were actually the advertised 3 feet, they said they measure the height of the tree from the bottom of the pot. Some of the trees I received were 1 foot tall. I have been an avid gardener for at least 20 years and this is a first for me. No where on their site do they define how they measure the height of their trees. I was only asking them to deliver what I paid for and the height of the tree they promised. They refunded 10% of my money. Whether they intended to deceive or not, this is still dishonest. They would do far better if they under promised and over delivered like any good business would. I feel ripped off and I am not happy. Bait and switch at its best. I cannot recommend Great Garden Plants.
Company representative comment on April 23, 2018:
On Apr 23, 2018 12:59 PM, Great Garden Plants responded with:

We regret to hear of your experience regarding a recent shipment. Due to our late spring, Green Giants have been runner smaller than normal averaging around 2 feet tall from the rim of the pot.
Your complete satisfaction is important to us. We ask that you contact our customer service department for a complete refund on your order. Call 877-447-4769

Negative watchdogal
East Hartford, CT
(7 reviews)
April 20, 2018
Ordered 24 thuja green Emerald a few weeks early before shipping time (April in my zone) and purchased for the sale price at the time...before they shipped the price was lowered and they wouldn't honor the new lower price (24Thuja Emerald again on this order) that cost me over $500. When they arrived they looked very heathy and green but a lot smaller that the 24 I ordered in 2016. When I went to plant them I noticed from old photos that they were less than 1/2 the size as my 2016 order. These were $20 apiece and Home Depot has the size I bought in 2016 for 14.95 right,now...I guess I'm stuck waiting 2"years to get them to the size they advertised. Too bad as I had been a customer for more....
Company representative comment on April 20, 2018:
On Apr 20, 2018 1:02 PM, Great Garden Plants responded with:

Hello. We just want to confirm that we did indeed lower the price AND we were honoring the new lower price. The lower price is reflective a somewhat shorter tree - but still measuring 24" tall from the bottom to the top (as stated on the website). At no time did we ever offer a tree twice the height as indicated.

We would appreciate hearing from you directly so we may settle this to your satisfaction.
Please contact us Toll Free at 877-447-4769.

Thank you.

Positive midwestshader
Lincoln, NE
(1 review)
June 24, 2017
Vendor: Great Garden Plants

Date: May, 2017 Purchased Heuchera Blackberry Ice - 3 plants

I received wonderful stout, healthy, large plants. They began new growth almost as soon as they were planted! We had a string of 5 days with 100-degree temperatures, and these plants just kept growing and looking beautiful. Shipping was reasonable and prompt.

I am very impressed by the quality of the plants and would like to share this with other gardeners.
Negative muneio17
Appleton, WI
(1 review)
May 26, 2017
I just received my 16 Thuja Green Giants about three days ago. As I was opening them I was surprised to see that one or two were shorter than advertised, and about 6 of them were not even close to being rooted into the ball enough. When I was removing them from the pot, I had to tip it upside down and be extremely careful in taking it out. The 6 that were not rooted in well enough were not attached at all to about half of the ball and will not stay standing up straight because they are so extremely weak. Very disappointed in the quality of the trees and I will not be ordering from them again. Buyers beware, I did get about 16 more prior to this from a local nursery and they were MUCH sturdier and higher in quality for the same price, only reason I got these online is because the local store had been out of stock for a while now.
Company representative comment on May 26, 2017:
On May 26, 2017 11:29 AM, Great Garden Plants responded with:

We do appreciate your feedback and are anxious to hear from you directly by contacting us at [email protected]. We are happy to send any replacement for unsatisfactory plants. Please let us know asap - so we can resolve this issue.

Negative A261382
Nevada, MO
(1 review)
May 14, 2017
Great Gardens - NEGATIVE - Plays fast and loose with zoning recommendations. Assumes no fault if plants fail to overwinter in a zone they deem hardy, even though other reputable nurseries do not.
Planted 25 Dwarf Pampas grass (purchased from Great Gardens) in the creation of a long hedge mixed with 25 Zebra Grass plants. Same environment-same soil conditions-same planting method-same everything. All plants did exceptionally well thru spring/summer/fall. Zebra grass came back heartily by mid-April and by mid-May, the Dwarf Pampas is obviously dead. This following a milder than usual zone 5 winter. I learned from local nurseries that dwarf pampas is not recommended for zone 5 (although early varieties years ago were hit and miss). I also reviewed other on-line plant distributors and found that they do not consider Dwarf Pampas as suitable for zone 5. (High Country for example) This was an elaborate purchase for someone of my means ($400 in dwarf pampas alone - I can't afford start over). I did not ask for a refund, but merely sought an agreement for replacing with an ornamental grass suitable for zone 5. Great Gardens responded by providing their 30 Day Guarantee Statement and denied any responsibility for inaccurate zoning recommendations, although I provided attachments stating that many nurseries "Contradict" the Great Plains guidance that dwarf pampas is hardy for zone 5.
Company representative comment on May 15, 2017:
On May 15, 2017 5:02 AM, Great Garden Plants responded with:

We are in Zone 5 (but located very close to Zone 6) and have had years of success growing what is called Cortaderia s. Pumila. This is a dwarf pampas grass regarded as much hardier than most selloana types. My soil is sandy and well drained.
It is important to me that you are completely satisfied and I'll work with you on a replacement for these plants. Please contact me directly at [email protected].

Positive pugetblooms
Port Orchard, WA
(6 reviews)
May 8, 2017
We ordered $150 worth of plants from Great Garden Plants last spring. All of them were very large and healthy when they arrived. We planted them all and they were nice last year, but are even larger this year! We got a hosta grab bag and a heucheras grab bag. Out of all of them, only one heuchera died, and my husband had to try to kill it (he still gets chewed out about it). Everything else either stayed gorgeous all year or just came up again. We are very happy with our purchase.
Positive kogwoman
Wilton, WI (Zone 4a)
(4 reviews)
May 5, 2017
I ordered two Fire and Ice hydrangeas, and one Aralia. The plants were large and very healthy and were delivered when I wanted them to be. I have planted them out and they are doing great! I was extremely impressed by the packaging. The plants couldn't move around and lose soil like some companies plants do. I suppose it takes a lot longer to package them when such care is given to protecting the plants. I am sure glad they take the time to do it right! I will be ordering again! I am just really impressed by the quality of the plants. I have been gardening for many, many years and know good plants from not so good plants.
Negative kibs33
(1 review)
November 15, 2016
I ordered 5 one-gallon sized THUJAS in early summer and planted them in Southern California. That was my big mistake, considering the drought conditions here. This company's BIG MISTAKE was sending the Thujas too early, before sufficient root balls had formed. When I removed them from their black containers, the soil around the immature root systems fell away. Within a month they were turning brown. I emailed Great Garden Plants and they said they would extend my 'warranty' after seeing photos. Now 2 are dead and there's no offer of any refund, even after sending photos showing skeleton branches. Think twice before ordering from this company.
Company representative comment on November 16, 2016:
On Nov 16, 2016 11:29 AM, Great Garden Plants responded with:

In reviewing your file, the plants were sent in May and if that is too early for southern California, than I apologize. In reviewing our correspondence, a warranty was extended to July. However, we never heard back from you until now (November).
We like to resolve this matter. Subsequently, we are issue you a credit for all 4 (not 2) of the Thujas.You'll be hearing from our office staff shortly with the details. We always appreciate when folks can contact us directly - we are here to help and eager to resolve any issue.

Positive joandud
White Lake, MI
(4 reviews)
May 17, 2016
I ordered two bicolor Buddleias. I was delighted that they were available at Great Garden Plants because no one else, either locally or via mail order had them is stock. The plants arrived today, along with the free sedum, and all appear to be in good condition. This is my first experience with this company, and it has been a good one. I have ordered a lot of plants from catalogues in the past many years I have been gardening. I will definitely look at Great Garden Plants in the future.
Positive narina77
Blairstown, NJ
(6 reviews)
April 18, 2016
Posted on May 29, 2015, updated April 18, 2016
I ordered 10 Thujas and a few other plants in my first order. The trees were very healthy, very big and packed very well. So I ordered a few more of them and some shrubs and plants. Second order was also very good. One Heuchera and one Salix looked like they may have suffered in transport. I emailed the company, they replied the same day. Mary said to give it a few days and to email or call if they don't perk up. I emailed back a week later to let them know the plants didn't die but didn't get any better. They responded the next day and let me know they were sending replacements. The replacements were in excellent condition and have really grown well. Till this day the two plants which were replaced have not died or grown. So I can't even say they were unhealthy or dead. Overall I'm very pleased with this company and would order again. My only suggestion to them is to list the prices for one plant instead of "as low as" price for multiple plants. Also, would be great if you can sort by price. It is hard to go through 20 pages of listings. I have made lots of purchases on other sites simply by sorting by price and seeing what was really cheap that day and buying "extras" for my garden based on what was on sale.
On April 18th, 2016, narina77 added the following:

Just to follow up- ALL my Thujas have grown and done well. The Salix which I wasn't sure was going to make it- has survived and grown rather well. I ordered 1 gallon Thujas from another company- and while they were in great shape and much cheaper- they were significantly smaller than the ones that you get at Great Garden Plants. If you're looking for true jumbo 1 gallon Thujas, I would say Great Garden Plants are a good choice for a larger start.
Negative JessicaC15241
Oxford, MI
(1 review)
September 8, 2015
I ordered 7-8 plants, all of which shipped quickly, and arrived looking healthy. My problem is that they sent me an incorrect item. I ordered the sedum maestro, but they sent me sedum matrona as I have both plants. I immediately contacted them, and they brushed me off. They told me that they look the same as young plants, and to wait for it to mature. It is not maestro as I ordered, it is matrona. They do not look the same and it is living, but it isn't the correct plant. They did not ask me for a picture or anything. They just told me that I was wrong and that was the end of it. So, the plants were healthy, but you may not get what you actually order and they do not care if you receive the correct item, so I can't give them a positive review.
Company representative comment on September 8, 2015:
On Sep 8, 2015 6:58 PM, Great Garden Plants responded with:

Jessica, We are a bit perplexed. We never have grown either Sedum Maestro or Matrona. I believe you ordered this from another online company.

Negative gdlpsanznnn
Saint Louis, MO
(2 reviews)
June 25, 2015
I purchased $156 of plants from Great Garden Plants . Received/planted them at the end of Oct. This spring, they did not come up. I asked Great Garden Plants to replace them. They refused, stating their 30 day guarantee had expired. I explained at 30 days, I could not tell if the plants were dead or just dormant. Again they refused to offer replacement. In the past I have bought plants from Wayside Gardens, and Steambank who have graciously replaced merchandise. Indeed Wayside has a ONE YEAR guarantee! When I ordered from "Great" Gardens, I did not look/see their short guarantee. Hope this is a warning to plant shoppers.
Negative cleininger2
Bonner Springs, KS
(4 reviews)
May 27, 2015
Placed an order for 2 roses of the same variety that were not available elsewhere. I think it took about a month to receive them, which was fine, however they were small and droopy, appearing to me as if they had been recently rooted from a large cutting. One survived and one did not, so I requested a replacement. They did ship that, and it was worse than the first. It died after about 2 days. I asked for another replacement as I was planning to plant one on each side of a window in front of my house. I have no other place to plant a climbing rose as I ordered about 30 roses this year from various companies and the rest are all planted and blooming (and I received most of them after the original shipment from Great Garden Plants). They responded that 1) They only issue a one time replacement and 2) they are out of that rose. Now I have an unhealthy rose that I don't need, and cannot propagate it myself due to it's current state. Also ordered 2 other roses from them last year, am awaiting a replacement for one that died. My success rate with roses from other companies has been 100% so pretty sure I'm not the problem. Will not use this company again.
Company representative comment on May 28, 2015:
On May 28, 2015 1:06 PM, Great Garden Plants responded with:

We truly regret to hear of the issue with the Rose Garden Sun and are happy to issue you a 100% refund. Please contact us at [email protected] with any further questions.
Thank you.

Read more:

Positive javaqueen
Glens Falls, NY
(2 reviews)
May 18, 2015
I ordered 2 Zephirine Drouhin climbers this year. They arrived looking full and fresh. They only spent a couple days in transit, so that was a good thing. The packaging was secure and no dirt was lost in transit.
Overall positive experience for my first purchase from them.
Positive stormcloud
Yonkers, NY
(21 reviews)
May 15, 2015
Posted on April 20, 2012, updated May 15, 2015
Posted on April 21, 2010, updated April 20, 2012
Posted on May 8, 2008, updated April 21, 2010
Appears to be a very disreputable company. Placed order March 9th, 2008. Confirmation scheduled ship date as 4/21-4/28.
Charge to be placed when order is shipped. Order still not shipped 5/8 and charge has been posted to my account.
They do not respond to emails.
I wrote to cancel order and owner called Saturday 5/3. She offered me 20% discount to accept order and said it would be shipped right away. I agreed.
Order has still not been shipped. 5/8.
Once again no response to email.
On May 8th, 2008, stormcloud changed the rating from negative to positive and added the following:

Plants arrived today. Cyber crossing as I never got e mail confirming shipping. I have totally never seen such gorgeous big, healthy looking plants come from a mail/internet order company. Mary called to be certain they had arirved and I am totally impressed with these awsome plants !
I will be buying here again. :-)
On October 30th, 2008, stormcloud changed the rating from positive to neutral and added the following:

Ordered more plants for fall planting. Usual issue....plants arrived and they were big and beautiful.
Then noticed one was missing. Wrote company and was told it would be shipped soon. Never had they mentioned any back order or delay. Finally 2 weeks later plant unexpectedly arrived. I cannot help but wonder if I had not contacted them if they ever would have sent the missing plant.
I will not be ordering from this company again. If you do not mind all this delivery confusion and lack of notification then their plants are large and hearty. I mind so that is it for me !
On April 21st, 2010, stormcloud changed the rating from neutral to positive and added the following:

This company seems to have come a long way in getting their act together.Shipped in a timely fashion and well packaged. I have placed several orders recently and the plants they send are far superior to the 7 different companies I ordered from this year . Great Gardens sends beautiful large healthy plants and not the little tiny seedlings as most online orders supply.
Mary and her employees are always pleasant and helpful.
On April 20th, 2012, stormcloud added the following:

Great Garden Plants is getting better every year !!
My FANTASTIC order of plants just arrived and I cannot believe the size and quality of them just BEAUTIFUL !
Hard to believe plants of such quality came from an online mail order company !! Now sorry I wastered ordering of any of the several other companies which I have this past month or so.
Thank you, Mary...doing great and have come a long way !
On May 15th, 2015, stormcloud added the following:

WOW I am so pleased and impressed today. I have just received a wisteria and Hydrangea plant as ordered from
Great Garden Nurseries. They arrived well packaged LARGE and very healthy looking. I have ordered many plants in the past few months from other online nurseries and what I have received are a lot of little seedlings. This is a welcome change ! Thank you.
Company representative comment on May 2, 2012:
On May 2, 2012 12:15 PM, Great Garden Plants responded with:

Hello Stormcloud

You are my've stuck with us as we made some very important adjustments the last couple of years. We've worked hard to improve our quality of plants and this year we introduced our BRAND NEW PACKAGING - which has so far been 100% fool proof. Yes, we still have our challenges on not be able to conjole some plants to finish when we want them - but we just keep working on it.

Thank you for being a loyal customer - it means so much to Chris & myself.
Here's to great gardening!

Positive okcken
Oklahoma City, OK
(2 reviews)
May 6, 2015
Got my Hydrangea Bloomstrucks from Great Garden. They were the size that was mentioned on their site. I think it is a 2 quart container? Anyway, I kept them out for a few days, watered them and then finally planted them (as per their instruction)....They have taken off so fast already! New leaves are beginning to grow and I can see buds that are ready to bloom! Awesome!
Negative kdunnmon
Alexandria, VA
(1 review)
May 6, 2015
Posted on May 6, 2015, updated May 6, 2015
placed order and was told would ship in 2 weeks. then received notification that one item was delayed.

Order of in stock items arrived as promised. plants were small , one dead and only 4 of 6 item arrived. Emailed and called and was told that the missing items would be shipped in two weeks. Informed that there policy was to stick to the shipping schedule for new orders or replacements and not displace other orders. I requested that since my order was never filled those two plants were still pending and should be shipped immediately. was again told it didnt matter but that they would have mary, one of the owners call me. No call came but did see shipment notice and presumed that might be the items- no luck. it was the backordered items. so in fact they could have just put the two little plants in the big box...

this order was for a mothers day garden and while two plants wont make or break a garden the premise that their shipping error doesn't merit any precedence of shipping an that you go to the end of the line doesnt work for me as a customer. Also commiting that someone will call and not- bad form .Doesn't live up to the- make gardeners happy with quality plants and service .

order at your own cost, aggravation and disappointment
On May 6th, 2015, kdunnmon added the following:

Company representative comment on May 11, 2015:
On May 11, 2015 3:47 PM, Great Garden Plants responded with:

We were pleased to have an opportunity to chat with you and clarify a few things along with resolving this issue to your complete satisfaction. Let us know if we can provide any additional assistance at 877-447-4769.

Neutral icetealover
Stockton, CA
(1 review)
March 21, 2015
Posted on March 20, 2015, updated March 21, 2015
I received my 3 Knock out roses today. I'm so sad and shocked. All of them has black spot. I try to call this company several times. No everyone answer phone or call me back. I sent e-mail and pictures to them today. I'm waiting they response to me. I'm worried my garden. I have another kinds of roses that don't have black spot. Sorry for my weak English language.
On March 21st, 2015, icetealover changed the rating from negative to neutral and added the following:

They sent Email and said sorry to me and they will refund my money 37.45$ cut 7$ coupon. But I paid 51.40$ Its mean they not refund shipping cost. I'm understand and accepted and I would like to say Thank you for care me. My point is I want let them know about black spot on their Knock out rose. (Branch). I never buy rose plant from store or local. I buy rose plant on internet only. My house has a lot kinds of roses. English rose, Climbing English rose, Floribunda rose and tea rose. I bought them from different company and healthy. I just want Knock out rose to cover some of my fences. So, I'm worried with this Knock out roses.
Positive bellknot
(2 reviews)
February 24, 2015
Purchased 4 knockout roses last summer and they did great. Lets just ho[e they make it through this arctic winter..... can't wait for spring to see how they made out.
Negative aichau
Bethel, CT
(1 review)
January 13, 2015
Horrible experience, will never use them again!

I placed two orders and many of the plants arrived in terrible condition including rotted leaves and even slugs! I took pictures and emailed asking for a refund on the ones that were really bad per the advertised 30 day refund policy. I was told to plant them and give it some time as the journey can be hard on them. It didn't get better and I got no response. I called several times and left messages. I finally called my credit card company to file a dispute. GGP responded no refund because the plants were shipped and were fine just in a "dormant" state. I was never told they would be dormant and didn't look dormant, just dying and very bad quality.

I don't expect to have to revive my plants or pick off slugs when I'm paying over $200 for "superior plants" from a nursery. The plants looked worse than what you get at a run of the mill place like Lowe's or Home Depot. I am still in dispute and sending pictures and additional paperwork to the credit card company to counter GGP's response.

This has been the worse customer experience of my life. I understand plants are live things and may not arrive in good condition but the customer service was the worst part. Does anyone have any advice, can you file a complaint with the BBB or similar?
Company representative comment on January 15, 2015:
On Jan 15, 2015 6:37 AM, Great Garden Plants responded with:

Our records indicate you will be receiving a 100% refund on your order since you notified us within the 30 days.

We make every attempt to return all calls and messages during the off season, even thought we might not be in every day during the winter months.

Since plants are dormant (sleeping) during the winter, we always appreciate a spring assessment, although not mandatory.

If you have any further questions or concerns please contact Heidi at [email protected], so we may resolve this to your complete satisfaction.

Neutral pollyj70
Shelbyville, MI (Zone 5b)
(1 review)
July 23, 2014
I just placed my first order with this company & am very excited with their low prices [i ordered the new blushing knockouts] so waiting expectantly till this fall to see what i will receive :) My other choice would have been white flower farm. While a very reliable company, also pricey. Hoping for the best, polly
Negative phkat
Libby, MT (Zone 5b)
(3 reviews)
July 3, 2014
Posted on June 10, 2014, updated July 3, 2014
On 2-20-14 I placed an order for several different plants to be delivered in mid May. (order #93029 )On May 12 I received an email saying that they were having trouble with one of the type of plants I ordered, so they were substituting a different plant unless they heard from me. The substitute they offered was selling from a lot less than the one that I had ordered. I wrote and said that I didn't want a substitute so they wrote back and said they'd credit my card back instead. Fine. Then they sent me an email saying that they would be shipping my remaining plants in Mid June. A full month later than originally promised. So today, June 10th, they sent me another email saying that the other plants that I ordered aren't meeting their quality control standards so they were cancelling that part of my order. So many months of planning for these specific plants, and I'm getting no plants at all. I'm not happy. To make matters worse, as of today, I have not been credited for ANY of the cancelled plants. My order total was only $75.70 but it was my money and I want it back. I don't think they should bill the card until they can ship the plants. What are they doing, taking all sorts of orders in and using the paid for orders to float the cost of doing business and then cancelling the orders? Needless to say, I'm not going to risk ordering from them again. I plan to contact American Express within the next few days if my entire payment isn't credited by the end of this week.
On July 3rd, 2014, phkat added the following:

On June 9th they refunded me $8.45 for the one echinacea Raspberry Truffle, this was the first plant they told me they didn't have (and wanted to sub for a different one, but I declined the substitute). Today, July 2, I received a check for $35 for the roses that they ended up not being able to send either. I paid $35.90 for them so I'm not sure why they only sent $35. I did end up with the "deal of the day" and one other plant that I ordered, plus a sedum that was a freebie. My main gripe is that I only ordered anything extra at all because I wanted 2 of the Climbing Rose Zephirine Drouhin. So I ended up paying $14.95 for shipping for plants I added to that rose order and lost $5.90 on the roses. I wouldn't have placed an order at all without the roses.
All in all, I do not plan to order anything from this company again. I can't count on them at all. By the time one finds out that you're not getting your plants, they've had your money for 5 months, and its also too late to order the plants elsewhere. Not worth the gamble for me. Your mileage may vary.
Company representative comment on June 12, 2014:
On Jun 12, 2014 4:31 AM, Great Garden Plants responded with:

I understand that Jen has contacted you and provided an update. Your order is being shipped next week and the credit is being processed. We trust everything has been communicated to you in a satisfactory manner. Please contact us at [email protected] or 877-447-4769 if we can provide any additional assistance in this manner. Thank you.

Positive imaginefarm
Perry, GA
(3 reviews)
June 27, 2014
I ordered 6 perennials. First time I have ever ordered from this company. The packaging was first class. I don't think I have ever ordered perennials with such beautiful packaging. And the plants arrived on time, sent within days of my order. Perfect ordering experience. The prices were excellent and the quality of the plants was extremely high. I WILL definitely be ordering from them again.
Negative Daisy333
Flanders, NY
(1 review)
June 6, 2014
27 out of 30 plants arrived in good shape when my first order arrived, so I ordered again. I ordered two collections which each contained 1 ornamental grass as the focal point and 2 or 3 each of 3 other plant varieties. The ornamental grass was not available, so they sent the rest of the collection without it, indicating it was back-ordered. I called to see when it would arrive, and was told it was not back-ordered as indicated on my shipping statement, but was totally unavailable. They told me I could not return the other items and that I had only two choices - take a refund for only the grass or choose a different grass. This is absolutely unacceptable so I called back and was told the same thing again by a different agent. I chose the collection because it was exactly what I was looking for, and if the whole collection couldn't be shipped, they should not have shipped a portion of it. I sent an email days ago to let them know I would be disputing the charge, there was no reply. I just looked at the website and they are still selling the Heat-Lovers Delight Sun Collection even though they know they know a portion of it is not available. Very bad business practices, I will never shop with them again.
Company representative comment on June 9, 2014:
On Jun 9, 2014 11:19 AM, Great Garden Plants responded with:

Thank you for your comments. I truly regret your recent experience. I have looked into this and we have turned off this collection page. I will be happy to issue you a 100% refund on the entire collection if you contact me directly at [email protected]
Your satisfaction is very important to me and I want to make this right with you.
I look forward to hearing from you.

Neutral GreeneLady
Oak Island, NC (Zone 8a)
(9 reviews)
May 27, 2014
This was my first order with Great Garden plants. While I was pleased with half the order, the other half was not so great.

I ordered 7 Black Eye Susans, 6 yellow knock out roses, and 4 Hydrangea.

The Hydrangea looked great. I had no issues with them.

3 of the Black eyed Susans arrived with crushed leaves. I cut them back, hopefully they will resprout. The other 4 were nice, heavily rooted plants. Not a huge issue, I undertand shipping can be tough on plants.

My biggest complaint is that ALL of the knock out roses had spider mites to a degree, some less, some more, but 3 were completely covered in webs at the bottom and had several dead branches and dead leaves in the webbing. It's hard to understand how this was overlooked. I've cleaned up the roses, but had to make drastic cuts to remove the nasty stuff from these plants. They have not been planted, and I've got them in quarantine until I get the spider mites eradicated.
Company representative comment on June 9, 2014:
On Jun 9, 2014 11:16 AM, Great Garden Plants responded with:

We truly regret to hear of the issue with the Knock Out and are happy to issue you a 100% refund. Please contact us at [email protected]
Thank you.

Positive CosmosandCleome
Bethany, PA
(3 reviews)
May 16, 2014
I ordered from this company for the first time last fall. My order arrived promptly and expertly packed. The plants were healthy and in great shape, and I planted them all within three days of their arrival. Despite a particularly long, cold winter, most of the plants survived and are now doing well. I am particularly pleased with a Hellebore and a Brunnera Jack Frost. There are a couple plants that have shown no signs of life yet, but I want to give them a little more time before I contact the company.

At the same time I ordered from GGP, I placed an order with another well known company. It was more costly than GGP, and I was not nearly as happy with the packaging or the condition of the plants when they arrived.

I am planning another order from Great Garden Plants this spring.
Positive virginiarose
Portsmouth, VA (Zone 8a)
(64 reviews)
May 2, 2014
Posted on August 3, 2011, updated May 2, 2014
I did place a good sized order last spring and received a large box where they had sticks in every plant and a weak rubber-band. All the dirt was out of the pots and everything was everywhere. I emailed the company and explained to them that the 'this end up' label means nothing to ups or fedx. The box had been upside down and dropped several times. I had ordered a Viburnum shrub which never did recover from the box trauma. Just as with a previous order I took a picture of the plant and emailed it to the company and they gave my money back. I was disappointed that the shrub was only 9 inches tall. I have never had a problem getting refunds for dead or damaged plants but I would rather not deal with it.
On May 2nd, 2014, virginiarose changed the rating from neutral to positive and added the following:

Wow, this company has made an amazing turn around! Great new packing method, everything is very secure and no dirt missing, plants were mainly dry. Which is good, no root rot. I love my Shasta Daisy's, these are nice plants that are a good size and I love my bonus plant. Secure website, user friendly and they take paypal. I really do think I will be ordering again!
Positive Juvilian
(3 reviews)
April 15, 2014
This was my first order from this company. No problems.... nice size plant packed very well, and arrived in timely matter. Will order from them again.
Negative phoenix1943
Hawk Cove, TX
(1 review)
March 17, 2014
I placed an order, paid for it, but my items remained in the cart.
The charge went through, but I have not been able to get this resolved. I have had no response to numerous e-mails, and have filed a claim to have the charge reversed.
Company representative comment on March 17, 2014:
On Mar 17, 2014 10:13 AM, Great Garden Plants responded with:

We are happy to assist you with this issue. If you call us Toll Free at 877-447-4769, we can verify your order and send you another copy if need be. If 2 separate carts where started at separate times and one completed, it is very possible that there other is still remains in your cart, thus explaining why you might be receiving emails from us. Anyway, we are here and happy to help you resolve this. Our email address is [email protected]
Thank you. Mary

Neutral bluesox
Humble, TX
(3 reviews)
August 12, 2013
Posted on July 29, 2013, updated August 12, 2013
Posted on July 11, 2013, updated July 29, 2013
Posted on July 8, 2013, updated July 11, 2013
Posted on July 2, 2013, updated July 8, 2013
Posted on May 10, 2013, updated July 2, 2013
My plants arrived the week after I placed my order. They were very well packaged, appeared to have survived shipping in reasonable health (just a tad yellow and droopy, but I'm sure they'll bounce back), and were pleasingly larger than I had expected.
On July 2nd, 2013, bluesox changed the rating from positive to negative and added the following:

Most of the plants I ordered are doing well (one hasn't taken off yet, but I expect it to come once it establishes itself).

The problem is, now that they've started to bloom, some of them don't appear to be what I ordered.

The Coreopsis Cosmic Eye has unicolor, washed out, off-white blossoms rather than "claret-red daisy-like flowers ... tipped in golden sunshine yellow". It's a nice enough plant, but not what I ordered and looks oddly out of place where planted because it doesn't fit the color scheme. (It was supposed to be the keystone in the front of the garden, marking a transition from maroon to yellow.

The Echinacea Julia blossoms are small (1 to 1.5 inch) and nearly as purple as they are orange, rather than the "giant 4" vibrant orange flowers" heralded on the website. I suppose a young plant might have smaller blossoms than a mature one, but will the flowers become a different color when the plant is older?

I have a wait and see attitude toward the Echinacea, but I am very disappointed in the Coreopsis.
On July 8th, 2013, bluesox changed the rating from negative to neutral and added the following:

Thanks, I'll try that.
On July 11th, 2013, bluesox added the following:

The most recent bloom on the Julia is orange, so I believe that is the right plant.

The coreopsis is just wrong, though. The second flush of flowers is exactly the same as the first. Not a single petal is bicolor and the petals contain neither of the colors associated with Coreopsis Cosmic Eye. Various web sites describe them as maroon, burgundy, or claret red near the center fading to golden sunshine yellow or sunny yellow at the tips. These are off-white.
On July 29th, 2013, bluesox changed the rating from neutral to negative and added the following:

After supplying photographic documentation that the wrong plant was sent, I received no response.

So much for their guarantee.
On August 12th, 2013, bluesox changed the rating from negative to neutral and added the following:

I did receive an e-mail promising a refund, so I am changing the negative rating.
Company representative comment on July 30, 2013:
On Jul 6, 2013 5:44 AM, Great Garden Plants responded with:

Dear Bluesox,
We are here to assist you the best we can.

I know this sounds harsh - but we would suggest that your prune off this first flush of blooms. Our experience has been when buds set when growing under greenhouse poly - for whatever technical reason - may not necessarily always bloom their true colors. Trimming off the first flush will also help bulk up the plants while helping them to establish better in your garden. Flowers will have a tendency to be smaller in size the first year. (BTW - my second year on Julie - just outstanding!)
All the best to you and keep us posted.
Mary & Chris

On Jul 30, 2013 5:43 AM, Great Garden Plants added:

It's very hard to digest your negative posting since a refund had been issued (it may not have shown up on your credit card yet - it takes 7-10 days to process) and an email was sen to you in regards to your issue. Another email is being sent to you direct from our support staff. Feel free to contact us direct at 877-447-4769 - we try our best to work with you and resolve any issues you might have.

Positive debgar71
Granite Falls, NC
(3 reviews)
July 5, 2013
We ordered 75 plants (groundcover) 2 months ago and they have done wonderfully. They came packaged very well and were delivered as promised.
We ordered more plants this week and received a call from them this morning to review the order so there was no confusion as to what we ordered. We highly recommend
Positive psrtgarden
Niceville, FL (Zone 8a)
(1 review)
June 19, 2013
At the first part of June, I received 6 Echinacea plants, raspberry, marmalade and pink double. The packing was excellent, large, deep quart pots and well rooted plants. much nicer than seen in local nurseries. As a bonus, they all had buds and are now blooming in less than 3 weeks.
Negative phissy
Eastgate, WA
(1 review)
June 8, 2013
I have ordered from them for 2 years. I have come to realize that the actual plants I received were not the specific type I ordered. I ordered dwarf Blue Chip butterfly bushes (at a premium) and last year I emailed them that all but 2 are now 6-7 feet tall!! No response after emailing pics for them to evaluate. This year my Dwarf Shasta daisies are 2-3 feet tall except for 2 that are actual dwarfs. I am very angry that my small front garden bed has to be completely re-done. The butterfly bushes are just the "native" variety and not worth the very expensive price I paid to get something special. They offer "specialized" varieties of plants but, send common types often found at Home Depot for much less money. Not worth the time or effort. Poor customer service. You are better off ordering special plants from your local nursery.
Company representative comment on June 10, 2013:
On Jun 10, 2013 7:41 AM, Great Garden Plants responded with:

Dear Gardening Friend,
We truly regret to hear of this situation and find it highly unusual that you would receive the wrong material. I do want to solve this issue for you immediately if you would email me directly at [email protected]. Your satisfaction is important to us. Mary and Chris

Positive BobPlant
Melrose, MA
(12 reviews)
May 23, 2013
I have bought a number of hellebores from this company over the last three years. Always impressed with the plants I receive - all are healthy and large. Well packaged. All doing well in the garden. I highly recommend this company.
Negative Esuffian
Washington D.C.,
United States
(1 review)
May 22, 2013
I ordered 9 knock out rose bushes from them and some Nepeda Walker's Low. The pictures showed beautiful plants. The plants that arrived were anything but.

When they came, they were scrawny and the Nepeda looked dead. I ended up planting them anyway. The Nededa's are growing leaves and will be okay but the roses look awful.

I contacted customer service, sent photos and was told to wait and see if the plants adjusted. I sent them a photo and they said "Oh, the roses just need to be fertilized and pruned". That wasn't what i paid for.

I went to Costco and picked up replacement Knock out roses that I could plant immediately and would look healthy from the beginning. The Costco roses do, they are flourishing.

I wish I had read these reviews before I bought from Great Garden Plants. Don't waste your money or time, buy locally.
Company representative comment on May 23, 2013:
On May 23, 2013 6:50 AM, Great Garden Plants responded with:

We regret to hear of your recent experience with your purchase. It is important to us that you are 100% satisfied. We do take pride in what we grow and ship and want to make sure that we remedy this situation to your satisfaction. Please contact me directly at [email protected]. I look forward to hearing from you and resolving this issue. Thanks you, Mary

Positive Clayfield
Germantown, WI
(2 reviews)
May 21, 2013
I have to say, I was a bit nervous after placing my order with Great Garden Plants. I did not receive the usual e-mail confirmation for my order and wondered if the order had even been received. I had also just had a terrible experience with Wayside Gardens so I was mail order wary to begin with.
However, Great Garden Plants had good prices and also had Caryopteris in stock when virtually all other mail order sources I checked, were out of it.
Thankfully, I had printed my online order and when I checked it again, I saw that the receipt stated, I would be notified by fed-ex when the order shipped. Just as stated, I did receive the e-mail from fed-ex, right on schedule when the plants shipped.
I really appreciated the fact that GGP allowed me to pick the shipping date. Nothing worse than having plants arrive in the middle of a zone 5a, April snowstorm.
The GGP plants were wonderfully packed and I received them within a day after shipping. Each plant was carefully placed in a separate, sturdy, rectangular cardboard tube and the tubes were fitted snugly inside the shipping carton.
All foliage looked healthy and green. The plants looked full and happy and ready to plant.
For those who've complained about smaller plant sizes, well, mail order plants are typically smaller than what you might buy in your local garden center. But that being said, you will likely never be able to match the variety offered by mail order sources in your local garden center. Besides, perennials being perennial, they'll soon catch up, while adapting to the conditions in your garden at the same time.
Overall, I was really pleased with my order and will definitely order from GGP again.
Thanks to GGP, my faith in mail order plant purchasing has been restored.
Positive hamptons
Watermill, NY
(3 reviews)
May 20, 2013
I have ordered several plants and have had no problems. They arrived well packaged and in good shape. They are doing well in my garden. They are a bit pricey, though. I guess you get what you pay for.
Positive GingerMA
West Springfield, MA
(13 reviews)
May 19, 2013
I just received my first order from Great Garden Plants. All I can say is that I am one happy customer. First, the customer service is excellent. They are willing to work with the customer and was kind enough to adjust my bill to match their on-line price reduction that happened after my initial order was placed. Second, I can't believe the size of the shrubs I received. One of my items was a "Limelight" hydrangea which I had also placed an on-line order with another GW Top 30 nursery. The size of plant from GGP is at least 3 times larger, and for the same price! My Bloomerang lilac and Vanilla Strawberry hydrangea, which were on sale, are at least a foot tall and quite bushy. I am extremely pleased with this order and I expect myself to be a repeat customer with GGP.
Positive FrvrGardener
Manitowoc, WI
(2 reviews)
May 8, 2013
I had Great experience with Great Gardens, and this was my first time ordering from them. My order for Beauty of the Moscow lilac and Zepherine climbing rose arrived healthy, well packed and included bonus matchstick mums, that are quite tall flowers and yet they all survived shipping, not a limb was broken...the order shipping time was accommodated to my needs, the plants were well packed in individual cartoons and then in box, and the folks were very helpful when I needed to ask some questions. People get upset that sometimes order arrives misshaped. I would note that in my years of shopping online for material goods I have seen the best of the packages being busted- it simply comes down to who and how handles it during transit. Ordering live plants over the mail always has risk. I am very pleased with Great Garden Plants. My lilac bush is already looking good in its spot, the mums were planted yesterday and covered with row cover for a few days for better acclimatization and I am yet to plant rose bush...thank you, Chris and Mary, for making my garden prettier!

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