I ordered what was supposed to be a rare, mature Japanese maple selection. They shipped an undersized tree that looked like a seedling. Moreover, it was clearly diseased (probably canker). My multiple emails to the company were ignored, contrary to their posted guarantee (“ Our plants are guaranteed healthy and true to name at the time of shipment...Please notify us within 6 months if your tree fails to thrive and we will either replace your tree or offer you a credit for future purchase.“). I had to file a credit card charge dispute to try to get my money back. I am out more than $200 (still awaiting resolution). The company knowingly shipped a diseased tree, and purposely ignored my emails informing them of the issue. This is not an honest or reliable business.
I ordered 5 Japanese Maples from this company in August
2015 and decided on spring planting i set up a date for delivery on May 2016 and they arrived exactly on time. The packing of the maples were superb. They never lost a leaf all planted in ground and doing great with no transplant shock. And i was amazed at the size of the root balls of the trees. And Tricia has always called me back very promptly when i needed help with anything.My next order will be with Essence of Tree and so should yours.
Posted on May 23, 2012, updated June 6, 2012
Posted on May 22, 2012, updated May 23, 2012
Placed an order in April 2012. Credit card was charged for the tree and shipping but the shipment date has come and gone and still no delivery. Email has not been responded to and phone calls have not been returned. I'm still trying to resolve but beware! Does anyone have any insight?On May 23rd, 2012, Masonwoods changed the rating from negative to neutral and added the following:
I was able to contact the owner and the issue appears to be resolved. Will comment on product when it arrives next week.On June 6th, 2012, Masonwoods changed the rating from neutral to positive and added the following:
Received my tree on May 31. Tree was was good size and in great shape. I would purchase from this vendor again.
plantrobot Midlothian, VA (2 reviews) January 14, 2011
I bought two acer palmatums from these wonderful people. The plants arrived extremely healthy and very large, well-developed stock. My eyes popped out when I saw the size of the root ball. I had one problem with the billing on my shipping charges. The owner of the company actually called me back with great concern. She then resolved the issue immediately without any fanfare. Gosh, it's nice when people just fix something without a hassel. I plant acer palmatum in the fall here in VA. I'll definitely be back as a repeat customer with these fine folks!