| Rating | Author | Content |
| Neutral | TedsFarms
Spring Creek, NV
(1 review)
May 12, 2019 | I have been buying seed and plants from Uf for well over a year now.
I am a small scale farm that only spends around $200-$500/mo through them.
The seeds have germinated well and I feel that these seeds have been as advertised. (very good experience)
The only good contact to UF is through the phone. Emails do not work if you need information, complaints, help.... you will not get a reply. (My biggest complaint!) (negative experience)
example: I wanted to ask them to seal their bulk seed bags better. Tried twice on their forum/email. I still have a 5 lbs of rutabaga seed pickup on this last months order floating around with my other seed packets in a card board box while taped up by USPS. ok, two things to complain about so only a neutral rating.
I still order seeds and fruits through them.
|
| Positive | scoutdad332
Wildomar, CA
(1 review)
May 3, 2019 | Sweet Potato slips were shipped on time for my area. I waited a couple extra days before unboxing them, so I had a bit of wilting, but followed the directions included, and slips are mostly recovered already. |
| Positive | rtgill
Bay City, MI
(1 review)
April 24, 2019 | I ordered nasturtium seeds and Yukon Gold starter potatoes. The order came very quickly and the merchandise was in excellent shape. I'm very satisfied with my purchase. |
| Negative | ladystar
Crescent City,
United States
(1 review)
March 9, 2019 | Urban Farmer Seeds Stole my money, do not buy in this company, I have called and sent email without answer, this company is a fraud.
Vales VERGA Urban Farmer Seeds. |
| Negative | TucsonTomato
Fairfield, CA, CA (Zone 9b)
(5 reviews)
July 24, 2018 | Urban Farmer Seeds stole one of my brand-labeled pictures of my Dark Green Armenian cucumber by cropping out my brand name. I have contacted them multiple times to request that they take my photo off of their site, but they have not. I have both called and emailed. I take pictures of my products because I actually grow them. As the picture they took from me was also listed with another picture of a different Armenian cucumber, I can only assume that they have never grown either cucumber variety or don't really know what they are trying to resell to others. I have a friend who is a lawyer. I'll be asking him how to proceed next. |
| Positive | chancremechanic
Wartrace, TN (Zone 7a)
(13 reviews)
June 11, 2017 | The plant that I received (Issai Hardy Kiwi) was smaller than I expected; however, it was healthy and in due time, it has grown a bit. I will probably overwinter it in the larger pot that I transferred it to so it will be ready for Spring 2018 planting. Overall, I was pleased with this company and would consider ordering from them again. |
| Negative | Spiritsmeadow
Elizabeth, CO
(3 reviews)
October 15, 2016 | I order garlic every year, this fall I tried Urban Farmer LLC. I was speechless at the order I received...they sell by weight of garlic and for less than 1 and 3.4lb they charged me $60.00 + $6.00+ in shipping. I weighed my 3 sacks of garlic on 2 different digital scales...they shorted me but still charged the full price. ONE head of garlic they charged me $10.00. I will never buy from them again, Peaceful Valley, Territorial Seeds and Johnny's all have better selection and much lower prices. If the ordered bulbs don't weigh what they're supposed to UB could have added extra cloves to make it right. I'm a senior gardener, have been gardening over 50 years, I cannot and will not ever order from a company like this. |
| Negative | MJB82
Columbia, MO
(1 review)
June 1, 2016 | I ordered only a few packets from Urban Farmer Seeds. Two packets were supposed to contain "+- 25 seeds." It only contained about 15, which I consider far to few than promised. Another packet failed to germinate at all.
I sent an email to Urban Farmer. They did not respond.
I received a customer satisfaction survey. In my response, I indicated the two problems I had with their seeds. Urban Farmer did not respond.
I called them and was not able to reach a live human being. I left a voice message with my cell phone number. They did not respond.
No customer service and failure to deliver what they promise. I do not recommend this company. |
| Negative | rbknox
Williamstown, KY
(1 review)
November 12, 2015 | In August, I placed a web order for garlic bulbs. Sept. 19, I received email that 'everything is on schedule for your garlic to arrive in October'. There was also a smaller notation that my credit card would now be charged. So I waited.....
Now it's mid-November and still no garlic. I've emailed twice asking for a status, but haven't received any response. I won't be doing business with them again (actually, I suppose I didn't this time either....just donated money to them) |
| Positive | jimfryer456
Indian Rocks Beach, FL
(1 review)
October 19, 2015 | Great garden seed selection. Shipping was fast and customer service was great. |
| Neutral | DRgrnthmb
Calgary,
Canada
(1 review)
October 15, 2015 | Among other things ordered Carolina Reaper.
Seeds arrived very quickly and everything appears to be in order! Always a good sign in my experience.
I am a little worried about the reaper seeds as I know a few people who have been duped for seeds (not from this seller).
Also on Pepper Joes website, he insists anything not from him or Smokin Ed, is fake. So not sure what to make of all that.
As this is my first experience with this seller I will have to find out.
So planting a couple now under my grow lights so I don't waste green house space next year, will keep updating! |
| Neutral | crookedleg
Billings, MT
(1 review)
June 10, 2015 | This is my 3rd year ordering from Urban Seeds. I ordered last fall, received part of my order and waited for the spring shipping dates to get the rest (potatoes and horseradish). I contacted them by phone and 4 times by e-mail as I had not received my order by the normal planting time. I got no response until I mentioned I would report them to the Better Business Bureau. Then I got an instant response: "Don't know what happened with this order. Sorry for the inconvenience." So no purple potatoes or horseradish this year. Also zero sprouting of 250 fennel seeds. They did refund, but I am very leery to order again. I was refunded the money I had paid last fall. |
| Neutral | GrowVegan
Columbus, OH
(1 review)
June 5, 2015 | I've ordered from this company 4 times, but my most recent order has yet to arrive and I'm struggling to get in touch with anyone. I placed my order on April 9 and contacted them on May 11 to ask for an update on when it would ship, and I was told it would ship "this week." It is now June 5 and I haven't heard or seen anything from them. I have emailed twice and called 6 times and can't get an update from anyone. If I don't hear back this week, I will change my review to a negative and take my business elsewhere. |
| Neutral | LenchoD
Riverside, CA
(3 reviews)
May 7, 2015 | Posted on May 5, 2015, updated May 7, 2015
I ordered some seeds and 6 Issai self-fertile kiwi plants on February 13, 2015. The seeds were received promptly. On May 2 I received 6 kiwi plants, 2 labeled male, and 2 labeled female with no cultivar name. Labels indicated that both male and female are needed for fruit. I tried to reach the company by phone, but a recorded message said the best way to reach them is via email. I emailed asking how to return the plants and requesting the correct Issai plants that I ordered. Since I did not get a prompt response, I have contacted my credit card company to dispute the charge to my card.
On May 7th, 2015, LenchoD changed the rating from negative to neutral and added the following:
On May 7, Noah emailed that they were out of the Issai for the season. He indicated that I could keep what had been sent in error and that my credit card would be credited for the order. |
| Negative | klemanfamilyof4
Van Wert, OH
(1 review)
April 16, 2015 | I emailed UF seeds and also tried calling them on SEVERAL occasions about my order without no success. I found emails this company uses and I successfully got a hold of them only for them to say out of product will ship promptly next week! Well they took my money knpwing they were out of the product! VERY DISHONEST and I will fill out a complaont with the BBB! |
| Negative | ManhattanJewess
Round Top, NY
(2 reviews)
September 4, 2014 | Posted on August 25, 2014, updated September 4, 2014
Posted on August 24, 2014, updated August 25, 2014
I have had numerous problems with the products I purchased from UF Seeds and on every occasion I contact them MANY TIMES. On one occasion they responded when I complained I hadn\\\'t received the seeds and they sent them.
I have never received an email or phone call regarding the problems: Giant red celery is green, Black cherry tomatoes never turn black, Ground cherry tomatoes don\\\'t germinate, Heirloom mix of tomatoes seem to have some wilt and rot disease, Parisian carrots look more like they come from Hoboken than Paris.
It is very frustrating. These guys seem to think customer service isn\\\'t part of their job. I\\\'ve spent over $100 on seeds (potatoes and other seeds) and they treat me as if I don\\\'t exist.
On August 25th, 2014, ManhattanJewess changed the rating from negative to neutral and added the following:
At this moment I\'m changing my rating from negative from negative to neutral with a possibility of positive. Noah got back to me this morning explaining that emails to hi must be addressed to [email protected] not [email protected]. However, I am still waiting for black cherries to become black and red celery to redden. He offered me my money back but I don\'t want the money, it\'s the plant I want. I\'ll be patient and hopefully the plant will show its true colors.
On September 4th, 2014, ManhattanJewess changed the rating from neutral to negative and added the following:
I've finally determined from Noah that my Black Cherry Tomatoes are not Black Cherries and it appears that my Red Celery is not that either. This is a problem for someone who likes to sell odd veggies at farmer's markets. I'm sure Noah understands that if he ordered red pepper seeds and they grew green peppers he would be upset as well.
I don't know how this happens without it happening to a bunch of people. Anyway, this significantly screws up my plans for selling fall vegetables. |
| Positive | mhip989
Bloomington, IN
(1 review)
August 23, 2014 | I always buy seeds from this company. They only carry Non-GMO seed and it always germinates great for me! Will keep coming back. |
| Positive | ksmithfam321
Fort Wayne, IN
(1 review)
August 16, 2014 | This is a great company and love what they stand for. Seeds were great and sent fast. Will be using them in the future. |
| Negative | dananderica
Minneapolis, MN
(1 review)
April 23, 2014 | I ordered some wheatgrass seeds from ufseeds.com. None of the seeds germinated and when I contacted Noah at ufseeds.coom I got absolutely no response, after contacting via phone and email on three seperate occasions. I've filed a complaint with the bbb.org, but I dislike that I have to go that route to get a resolution. This was the first time I did business with ufseeds.com and it will be the last. |
| Negative | grjmmr
Marion, IA
(3 reviews)
March 11, 2014 | Not impressed, I ordered 3 different types of pepper seeds and had a 0% germination rate for all. Plus for the price you can get 3 times the amount of seeds by ordering through Burpee, who I am going through after this. |
| Neutral | Tim Hawley (Silver L
Gainesville, NY
(4 reviews)
February 3, 2013 | I ordered Utah Celery, Hailstone Radish, Cow Horn Okra and Red Pontiac potato seed from Urban Farmer seeds in 2012.
My order shipped very quickly and I received everything I had ordered. I was fairly impressed with their creativity concerning their use of recycled magazines for seed packets.
To be fair, if I had just ordered the Red Pontiac seed potato I would be giving a Positive comment instead of a neutral comment.
However, my Utah celery had a 0% germination rate, both indoor and outdoor. The "Cow Horn Okra" either was impure seed or improperly marked, as the okra that grew from the seed was most definately a "Star of David" type variety; short, fat okra that, when cut into cross-sections clearly looked like a star of david.
I never planted the Hailstone radish seed as I ran out of room. I do plan to try that packet this year as I have almost 2000 sq ft more than last year, Though I do expect a low germination rate since it is old seed.
The Red Pontiac seed grew amazingly. True to variety and huge yields; between 20-25 tubers per plant!!
I ordered the Seedless Sweet Tomato seed hybrid this year (2013) so I will see how that goes but for now all I can give is a neutral rating because I never contacted the company with my concerns. |
| Positive | mdebo11
Boston, MA
(1 review)
December 29, 2011 | Very fast shipping. All seeds looked to be fresh and like how they use recycled packets. Also enjoyed there garden catalog they sent me. Last year their seeds grew great and expect the same this year! http://www.ufseeds.com |
| Negative | mrizzo
Smyrna, GA
(1 review)
May 9, 2011 | I placed two separate orders from this company for strawberry plants as they were going to go to two different addresses. One was supposed to come with a hanging basket, and the other with a "grow bag". The order with the basket was for my little niece. Somehow, they got the orders confused, and they sent her the grow bag. I didn't get either the bag or the basket. After I contacted them about the mistake, I was told that they would fix it and not to worry because the plants are in hibernation. Well it's been close to four weeks since my order, I finally got my grow bag, but my niece still hasn't gotten her basket. I don't understand how they could have such trouble filling out simple orders.
I thought I would purchase from this company because they looked small and could use the business. However when the strawberry plants came, I noticed that they were from another wholesaler from a different state. This is something that bothers me as well. There was nothing on their website stating this.
I should have done my research and gone with a more reputable company. I could have gotten a far better birthday present for my niece that way. |
| Negative | retired2165
Nappanee, IN
(4 reviews)
March 27, 2011 | I never place a large order without knowing more about the company. On 12/30/2010 I ordered a soil test kit via a promotion for them. When I inquired as to where my item was, I received an email :
Hi Kay,
It seems that we overlooked your order. Last week after filling orders we had an extra soil test kit set out but didn't know where it was suppose to be sent.
There are two options:
1. We have ordered more test kits and should have them in 1-2 weeks. We can ship yours out immediately once we get them back in stock.
or
2. We can send out a check refund today.
I'm very sorry about this, sometimes we make mistakes when fulfilling orders.
Thank you,
--
Noah Herron
Customer Service
Urban Farmer
http://www.ufseeds.com
1.317.493.1077
Since they would soon be restocked, I opted to wait. After several more emails, they tell me on 3/7 that it was in the mail as of that morning. Needless to say, I never received it! Very disappointed in their performance. |
| Positive | mom2jalunomi
Hollsopple, PA
(1 review)
February 3, 2011 | Received the seeds quickly and looking forward to getting them in the ground. |
| Positive | gardentim
Fort Wayne, IN
(1 review)
September 4, 2010 | Excellent company. Quality seeds and great packaging! |
| Positive | emilym
Byron, NE
(1 review)
March 28, 2010 | Just got my seeds and everything looks great. Fast shipping and great prices. Excited to get them growing! Thanks |
| Positive | seedyman
Fort Wayne, IN
(1 review)
March 20, 2010 | Great company! Great Seeds. Fast shipping |
| Neutral | tim_manny
Dayton, OH
(1 review)
January 20, 2010 | Received my seeds... Fast and Cheap. Got exactly what I wanted. Can't wait to throw them in the ground!
Note from the Garden Watchdog editors:
It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This rating was submitted from the same IP address as the representative of this company. It was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | Seedsrme
Noblesville, IN
(1 review)
August 13, 2009 | I ordered my seeds from Urban Farmer Seeds this spring and they were excellent quality seeds. I had high germination rates and my garden is producing great. A+ recommendation.
Note from the Garden Watchdog editors:
It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This rating was submitted from the same email address as the representative of this company. It was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | peetv
Beverly Hills, CA
(1 review)
March 11, 2009 | Just received my seeds from Urban Farmer Seeds. The packaging was great (eco-friendly recycled magazine packets), the seeds were fresh, an they were filled with alot of seeds. Cheap pricing as well! This is a great company and I encourage everyone to buy their garden and flower seeds from them!
Note from the Garden Watchdog editors:
It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This rating was submitted from the same IP address as the representative of this company. It was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | kin2mice
Columbus, OH
(5 reviews)
January 13, 2009 | I just received an unsolicited email from Urban Farmer that gave an order form and some sort of discount if I ordered before a certain date/ordered using that form. Very odd. I am not quite sure how they got my email (I suspect it was from my recent updating of my National Gardening Club information)Anyway, I think it is a pretty poor way of doing business by spaming folks.
On January 29th, 2009, kin2mice added the following:
I received an email directly from the president of Urban Farmer. Here it is in its full form:
Hi Kin,
I'm the owner of Urban Farmer Seeds and I don't apperciate you writing the comment about my company. We have never once sent a solicited email to anyone. We email only people who have specifically signed up to receive our order form at [[email protected]] (please visit it so it rejogs your memory). THIS IS A FACT! You must have put your email address in our list and you were added to our email order form sent out. I'm sorry if you accidentally signed up but I wish you would have contacted us first before posting your comment. I will remove you from our list if you give me your email.
Thanks,
Noah Herron
Urban Farmer
I emailed them back stating that after receiving their email I dug into the matter further and found that my boyfriend in a fit of "helping me" signed me up for lots of catalogs without my permission or knowledge. I appologized for the mistake and hope that this public appology also helps.
I am still keeping this neutral as I have never used them and have no knowledge of them at all. (I don't belive in commententing postitive if I have never tried them). As far as this matter goes. Since they helped me to resolve a household issue this matter was resolved POSITIVE. Anything else is up to the reader.
Thank you,
Kin2mice
|
| Neutral | mdrxoffice
Beverly Hills, CA
(1 review)
January 11, 2009 | Great Garden and Flower Seeds. Just received my seeds yesterday and I was very impressed with the quantity and the great eco-friendly packaging! Recommended
Note from the Garden Watchdog editors:
It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This rating was submitted from the same IP address as the representative of this company. It was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | noahnoah
Noblesville, IN
(1 review)
December 29, 2008 | Just received my order from Urban Farmer Seed company and the seeds look fresh and in good shape. I have never ordered from them before but will recommend them to anyone. For the price, you get a massive amount of seeds. A++
Note from the Garden Watchdog editors:
It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This rating was submitted from the same IP address as the representative of this company. It was changed from positive to neutral so that it would not affect the overall rating given by customers. |
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