I understand that sometimes orders get delayed, but lying and making ridiculous, easily verifiable excuses is just bad customer service.
My order was supposed to ship 1/2 at the latest. It did not. So I asked why.
First, I was told it was too cold to ship them because it had "been under 30°For the last 2 days"
"But I ordered very hardy species. It should fine at 30°"
"Well 30 degrees is too cold for the humans to work".
I said okay and thank you but then decided to check Denver (their location) weather.
It had been 55 and 63 degrees for the last 2 days.
Still haven't received my order, which they say shipped.
Posted on April 10, 2014, updated April 13, 2014
We ordered from Cold Hardy Cactus for the first time this year. Kelly (after we inquired) said he received our order on March 25 (we contacted him on March 30 because our check had been canceled on March 25 and we had not heard anything). He said it was on the packing table and would be mailed tomorrow (April 2). Then we got another email saying it was mailed on April 4. We received the cactus on Monday (April 7). One was a pile of rot in a little pot. The rest, although they looked good, were no longer in their pots - dirt everywhere. We contacted Kelly the same night we received the order asking about the rotten plant. So far, no response. Definitely not a good first time experience. I do have to say that the plants look healthy and happy but were not quite as large as advertised. Beware of the box - it was FULL of cactus thorns and cactus fuzz. On April 13th, 2014, DaisyPlantLady changed the rating from negative to neutral and added the following:
Kelly contacted us today (a week after our email about rotten and disheveled plants. He is replacing the rotten ones and blames the USPS for the rest. As I commented before, except for the one rotten plant, lack of communication and cactus thorns everywhere, the cactus looked good. If you order from this company, be patient, don't expect immediate communication and wear your haz-mat suit when opening your box.
glochid15 Parsons, KS (Zone 6b) (1 review) April 25, 2011
This is my favorite website for purchasing winter-hardy cacti, especially those in the Opuntia family (they have like 75 kinds!). They also have a nice selection of small barrel cacti such as Escobaria, Coryphantha, and Pediocactus, as well as a few Agaves and Yuccas. Plants arrive in top-quality condition. Shipping prices are not the best, but I guess you get what you pay for. I did have a delayed shipment in the winter once, but that was simply because they had to wait for the snow to clear off in order to take cuttings. They also responded promptly to any questions that I had.