dave12122 East Haddam, CT (81 reviews) July 17, 2020
Posted on April 15, 2020, updated July 17, 2020
This was a tough choice, but "neutral" seems to be the most accurate rating for my experience with Cold Hardy Cactus. I ordered 6 plants. most of which are common in the trade, for example Coryphantha vivipara and Escobaria missouriensis. I thought the prices, which averaged about ten dollars each were a bit high but figured if the quality was really good, that would make up for it.
Well, beginning with the Opuntia "Peach Pie", I received a shriveled pad which clearly had some former damage that had healed over.. I find Opuntias root slower from shiveled pads like this and would have appreciated it if they had waited until the pad plumped up before they cut it. If the price had been 4 dollars or so, I could live with the quality, but at double that I am not pleased. The other plants were better, but their presentation was terrible. Dirt had come out of EVERY plant that was potted, the root balls were obviously very loose and came apart, and the plants were largely bone dry and desiccated. Will they eventually recover? Probably, but I have received other cold hardy cactus from other nurseries with strong tape over the top of the pot to prevent the contents from coming out. Presentation means a lot to me, and this order looked like it was put together by a nine year old child. To add insult to injury, I paid 14.50 for Priority Mail Postage, yet the box took a full week to get to me!! For some reason, although the box was prepared on a Tuesday, it was held in Denver for three days and finally "released" on a Friday. That meant it had to travel over the weekend which further dried all the plants out. I'm sure Cold Hardy Cactus is going to say they can't control what USPS will do, but Priority Mail is supposed to take 2 or 3 days. Even First Class Mail, which would not be an option here because of the weight generally takes 3-4 days. 7 days for shipment is not acceptable,. Cod Hardy Cactus really should file a claim with their post office in situations like this. The only positive I can think of with this order is that Cold Hardy Cactus does offer small ROOTED plants of some Opuntias that others offer as simply single unrooted pads, such as the Opuntia leptocaulis and Opuntia imbricata in my order. Would I order again? Not until they get this shipping issue fixed and pack their plants more professionally. Too bad, because I do think they have potential. A disappointing experience!On July 17th, 2020, dave12122 added the following:
Update- On 7/17/20 I decided to write to Cold Hardy Cactus since my shriveled pad of Opuntia "Peach Pie" had curled into a ball and never made any roots. Kelly (the owner?) answered immediately that he would credit my account $8.00, which "covers" that ill fated specimen. Unfortunately, the other plants, while not dying are not exactly thriving either. We had good rains through early June and I have even added liquid fertilizer on occasion. Despite all this, the plants I purchased on line at the same time(early April) from three other winter hardy cactus nurseries have taken off and are leaving the Cold Hardy Cactus plants in the dust. Because of that, and the problems with the postage, I am leaving the rating at neutral. Other nurseries are generally cheaper and have as good as or even better selection than Cold Hardy Cactus. In addition, I forgot to mention a lot of plants I was interested to buy were sold out in early April no less, which I find very strange. My gut feeling is that this should not be your first choice when considering new winter hardy cactus for your garden.
hardyinokc Oklahoma City, OK (27 reviews) March 24, 2020
Posted on July 1, 2019, updated March 24, 2020
Posted on June 19, 2018, updated July 1, 2019
Great selection of plants. My plants arrived well-packaged & healthy.On July 1st, 2019, hardyinokc added the following:
Received another order of great, healthy plants.On March 24th, 2020, hardyinokc added the following:
Received another great order. Plants healthy & well-packed.
I understand that sometimes orders get delayed, but lying and making ridiculous, easily verifiable excuses is just bad customer service.
My order was supposed to ship 1/2 at the latest. It did not. So I asked why.
First, I was told it was too cold to ship them because it had "been under 30°For the last 2 days"
"But I ordered very hardy species. It should fine at 30°"
"Well 30 degrees is too cold for the humans to work".
I said okay and thank you but then decided to check Denver (their location) weather.
It had been 55 and 63 degrees for the last 2 days.
Still haven't received my order, which they say shipped.
Posted on April 10, 2014, updated April 13, 2014
We ordered from Cold Hardy Cactus for the first time this year. Kelly (after we inquired) said he received our order on March 25 (we contacted him on March 30 because our check had been canceled on March 25 and we had not heard anything). He said it was on the packing table and would be mailed tomorrow (April 2). Then we got another email saying it was mailed on April 4. We received the cactus on Monday (April 7). One was a pile of rot in a little pot. The rest, although they looked good, were no longer in their pots - dirt everywhere. We contacted Kelly the same night we received the order asking about the rotten plant. So far, no response. Definitely not a good first time experience. I do have to say that the plants look healthy and happy but were not quite as large as advertised. Beware of the box - it was FULL of cactus thorns and cactus fuzz. On April 13th, 2014, DaisyPlantLady changed the rating from negative to neutral and added the following:
Kelly contacted us today (a week after our email about rotten and disheveled plants. He is replacing the rotten ones and blames the USPS for the rest. As I commented before, except for the one rotten plant, lack of communication and cactus thorns everywhere, the cactus looked good. If you order from this company, be patient, don't expect immediate communication and wear your haz-mat suit when opening your box.
glochid15 Parsons, KS (Zone 6b) (1 review) April 25, 2011
This is my favorite website for purchasing winter-hardy cacti, especially those in the Opuntia family (they have like 75 kinds!). They also have a nice selection of small barrel cacti such as Escobaria, Coryphantha, and Pediocactus, as well as a few Agaves and Yuccas. Plants arrive in top-quality condition. Shipping prices are not the best, but I guess you get what you pay for. I did have a delayed shipment in the winter once, but that was simply because they had to wait for the snow to clear off in order to take cuttings. They also responded promptly to any questions that I had.