2645 40th Ave.
Hudsonville, Michigan 49426 (United States)
1-877-287-5926

Reviews:

positives
neutrals
negatives

Displaying the 50 most recent reviews

RatingContent
Positive
On May 15, 2021, bondra76 (11 reviews) from Castle Pines, CO (Zone 5b)

This company is definitely one of the first I check now before buying plants anywhere. Very reasonable prices and no troubles whatsoever so far.

Positive
On Apr 20, 2021, Casshigh (6 reviews) from Cartersville, GA

I received my first order (ever) yesterday. My order was shipped when I asked for it to be. Despite being in shipping for a week, all the plants arrived in great shape. Each plant was individually wrapped and placed in the box, so none could shift during shipping. I am very pleased with the size of the plants. I will most definitely be ordering again, maybe another order this spring!

Positive
On Aug 22, 2020, pbk (16 reviews) from Charleston, SC

I ordered from here in the early spring when our local nurseries were closed due to COVID-19. Plants arrived in great condition and have been thriving all summer.

Positive
On Aug 9, 2020, YeeFam (1 reviews) from Leander, TX (Zone 8a)

We have great experience - we order spring plants - especially Supertunia plants - they always arrive in great shape. We have been ordering from them - on and off depending of what we want in our garden, since 2012.

Negative
On Aug 1, 2020, PJEF (3 reviews) from Payson,
USA Minor Outlying Islands

I ordered nearly $300 worth of Heuchera from NewGardenPlants. When I received them they were in very bad shape. To be honest, it was probably the fault of FedEx but nevertheless I have written New Garden Plants three times about five plants that did not make it. I have never even received an acknowledgement from them. I will not do business with them again.

Positive
On Jul 16, 2020, mamabunny76 (1 reviews) from Huntsburg, OH

I had a wonderful box of plants come yesterday! The order came super fast, the packaging was superb, and the plants are top notch. I could not be more pleased! What a great experience. I am so glad I took a chance and made this first order. Thank you so much!

Negative
On Jul 12, 2020, JSGriffin (1 reviews) from Troutman, NC

Received an incrediball hydrangea from them. It arrives mostly dead. It really was shipped prematurely. there isn't much chance it had been rooted nearly long enough to ship. It was one single small stem with one dead leaf. Emailed the company twice with no response. I don't mind starter plants but I do expect them to be well-rooted. Appears ordering from these folks is a crapshoot and with shipping it is not a great deal.

Positive
On Jul 8, 2020, PeterPeter (1 reviews) from kansas city,
United States

I was leery about this company from the # of negative reviews. But I figured if I wasn't satisfied, I;'d just have my CC company reverse the charges. Let me tell you how amazed I am ! I ordered 11 different coneflower varieties. They arrived today. Very professionally wrapped and boxed and so tall and green ! I highly recommend this site.

Positive
On Jul 5, 2020, Gwrather (1 reviews) from Columbia, TN

Despite having some concern with a fair number of negative reviews for New Garden Plants, I chose to place an order with them. This vendor was one of the few places I could find the specific heuchera varieties I was looking for, and had a great price. My order was shipped the following day (Tuesday) and arrived two days later (Thursday). 5 heuchera and an ice plant all arrived healthy, safe, and with good top growth. I am extremely satisfied with my purchase and would not hesitate to order again.

Negative
On May 31, 2020, Rise22 (13 reviews) from Roseburg, OR

I recently tried to order several plants from this site. They started to charge my credit card, and then didn't....so I tried to re-order the plants I wanted. I have called 3 times and left messages. I have emailed them more than 3 times, and I get absolutely NO response. Now I don't know if I'm going to get the plants I wanted, or if I'm getting the wrong ones, or what!?! I will not buy from them again and I will not recommend them. Sorry, but they need to answer their emails and phone messages within a few days!!!

Positive
On May 18, 2020, timndeb (1 reviews) from Kingman, KS

My order from New Garden Plants arrived on time and in great shape. Every plant that I chose was packaged very well, with moist soil, great root systems, and lush, healthy top growth. One of the things that I believe made my order so successful, especially this year with the COVID-19 pandemic, was that I ordered very early. I placed my order in February with a May shipping date. I believe that when ordering plants from online vendors, early ordering is key. You are most assuredly guaranteed to get the best plants, unlike the late orders that may get filled with what's left or substitute plants that you really don't want. Also, it's important to periodically check on your order, to make sure everything is still going as planned. When I emailed Pete in early April asking if the pandemic was going to effect my order, Pete replied back the same day. When it comes to ordering plants online, the early bird truly does get the worm.

Negative
On May 17, 2020, FlowerCrazy59 (1 reviews) from Prestonsburg, KY

I am so disappointed in this order with New Garden Plants. I have emailed them about 3 times now and have gotten no response. I placed a rather large order with them, and have ordered from them in the past. They were out of a certain Verbena I wanted, so they sent a substitute without even asking me if I wanted it. I had ordered 3 Verbena and the one they sent to me was more expensive. The only ugly Verbena I have seen, which I am sure that is why they sent that one. I have absolutely nothing that will go with the Verbena they sent. It's nothing I would have ordered. I started looking at the Supertunias I ordered from them and saw nothing special about them. They look like something I could have bought from my local Walmart or Lowes. I looked on the order and sure enough, they sent me Supertunia White and not the 22 award winning Supertunia Snowdrift I had planned to order for a year now and could not wait to plant and watch it grow. I definitely would have never ordered the Supertunia White. I notice others have had a hard time getting a response from these people, too. It's a shame, because the plants were sent well packed and I was pleased with the ones I actually ordered. Now practically everyone I know online I could buy the Supertunia Snowdrift from are sold out of them. I could have ordered them from one of the other online garden sites if they had just told me at the time. I am really angry about this. I did find a place called flowerbudsgreenhouse.com who has them, after searching for hours online. I will check for reviews and the BBB before I order from them. Now I have about $35.00 worth of flowers I cannot use. I have spent about $300.00 on flowers this year and really cannot afford to spend money on flowers I should have gotten in the first place. I will be making a complaint with their Attorney General, and may even sue them. I work in a law office. If you cannot be professional, you have no right to have a store, in my opinion. People count on receiving what they actually order because they have plans for these flowers. With all of that being said, it is taking a big chance when you order from this company. You may get what you want and you may get a lot of flowers you would have never purchased, but you will certainly not get professionalism from them after you have placed the order. I emailed them a question before I placed the order and got a response then, of course. Buyers beware of New Garden Plants. They are criminals, in my opinion.


Company representative comment on May 17, 2020:
On May 17, 2020 11:00 PM, NewGardenPlants.com (New Garden Plants) responded with:

Sorry it has been hard trying to keep up this year with the covid19 surge. My apologies we could not supply exactly what you ordered. We issued you a refund for them.

Positive
On May 9, 2020, Gardeningman (6 reviews) from Kingman, KS (Zone 6b)

This year was my first year ordering from New Garden Plants. All of my shrubs shipped when I requested (week of 05/04/2020) and the all arrived in wonderful condition. They were each in one quart pots with well developed roots and a lot of top growth that was healthy and lush. One of the things that really amazes me about this company is how inexpensive their shipping is. I don't know if they are taking a hit on less expensive shipping through FedEx or if other companies with more expensive shipping are making a profit from high s&h charges. At any rate, I'm sending a big "thank you" out to Pete and his entire family for such wonderful plants at a reasonable price with good inexpensive shipping, and you did it all while coping with this corona virus pandemic in a state (MI) that had been all but shut down due to it. Great job!!!!

Positive
On May 9, 2020, sojoyful (5 reviews) from Merrimack, NH

I ordered two plants, a hosta and an astilbe, for under $8.00 and under $9.00. I didn't expect much, as I was mostly doing an experiment to try this company. I was pleasantly surprised to receive very healthy plants. Both were much fuller than the $5.00 starter plugs I recently purchased from another, reputable nursery, despite a similar price. They were very securely packed, and shipped when I requested. I'm really happy with this purchase, and look forward to ordering from them again.

Positive
On May 6, 2020, bryana (72 reviews) from Albany, NY

Posted on May 10, 2015, updated May 6, 2020 Posted on May 18, 2013, updated May 10, 2015 Posted on May 9, 2013, updated May 18, 2013 Posted on May 6, 2012, updated May 9, 2013 I ordered two penstemon, two coneflower & one helenium. One penstemon was had the top almost completely broken off so they included another free one and added a bonus plant of a coreopsis . All the other plants were in good condition and very well packaged.


On May 9th, 2013, bryana changed the rating from positive to neutral and added the following: I placed a very large order with 'NO SUBSTITUTIONS PLEASE' as the only comment. Most of the plants were large, healthy and packed well. A couple of the plants were missing quite a bit of potting mix and a couple annuals looked like they had just been started in jiffy peat disks and re-potted. They did not receive one plant from a supplier so they substituted another - despite the fact that 'NO SUBSTITUTIONS' was printed on the order receipt they enclosed. My emails to them went unanswered so I had to call my credit card to start a refund.
On May 18th, 2013, bryana changed the rating from neutral to positive and added the following: They finally answered my email and sent the plant I had originally ordered - all the plants are in good shape.
On May 10th, 2015, bryana added the following: I ordered five Coreopsis, four Agastache and one Beardtongue. All the plants were healthy and good sized . They are all doing fine more than a week after planting.
On May 6th, 2020, bryana added the following: I ordered a large assortment of plants. They all arrived in good condition with healthy tops and good root systems. I added 'No Substitutions please' as a comment but they substituted two Coreopsis anyway. NewGardenPlants ignores your requests in the comments.

Positive
On Apr 28, 2020, Kataleen (1 reviews) from Huntersville, NC

I ordered over $100 worth of plants from this business. All plants arrived as promised and very carefully packed. They were all very healthy except for two, which were very small and I was worried about them. I emailed Pete and he responded with a suggestion to help them along, and they are doing fine now. All the other plants are growing quite vigorously and I am very pleased with that. I would recommend this site to any experienced gardener because he has a larger variety of perennials than any of my local 4 garden centers and at good prices. No lie.

Positive
On Apr 26, 2020, martysgarden (1 reviews) from Douglassville, PA, PA (Zone 6b)

Was looking for a specific hosta (Krossa regal) for years without luck. Found it on NewGardenPlants.com and ordered it, plus a few more plants (24+). This week my order came in and I was blown away. I have ordered from a lot of different companies over the years and by far, this order was the best quality and size plants and best packed. No small rooted cuttings with barely any roots, but good top growth and excellent root systems. These are plants I won't have to baby for months to come. Could not be more pleased and will be ordering from them in the future!

Negative
On Apr 24, 2020, Chrisqq (2 reviews) from (Zone 9a)

I have emailed Pete this company 3 TIMES in 2 WEEKS and there was NO response. One of the plants I received, a heuchera came with wilted leaves on the dirt and a couple ragged leaves still attached. I said it was alright to get a replacement of same plant or maybe a "spellbound". NO response. I was totally ignored. VERY upset with this company.

Positive
On Apr 16, 2020, lisamarie377 (1 reviews) from Warwick, RI

I have ordered from New Garden Plants at least three times, and have always been happy with my order. I love cone flowers and they have an incredible selection at VERY reasonable prices. The plants are usually in pots, and are packed very carefully. I have ordered Cherry Fluff, Green Jewel, Supreme Cantaloupe, Green Twister, and a ton of others, they always look really good on arrival. I also purchased two butterfly bushes, that have really taken off!

Positive
On Apr 15, 2020, bclark1924 (1 reviews) from Grove City, OH

Posted on June 4, 2019, updated April 15, 2020 I ordered Paprika Heuchera and Church Mouse Hosta. The plants arrived beautifully packaged and very healthy. I felt like I was unwrapping beautifully wrapped Christmas presents! The plants were less expensive and larger than the same plants I ordered from a WatchDog30 company. I would order from them again without hesitation.


On April 15th, 2020, bclark1924 added the following: Update on 4/15/20: I ordered again and am not disappointed. Everything healthy and beautifully wrapped for secure shipment. I usually only order from Watchdog 30 companies but decided to take a chance on them last year since others were sold out of what I wanted. The plants were every bit as nice or even nicer than from the other companies and at a lower price. I think I will look here first for my plant needs in the future!!!

Negative
On Jan 14, 2020, Paramistic (1 reviews)

In spring of 2019, I ordered two butterfly bushes, a Royal Red, and a honeycomb butterfly bush. In July of 2019, I realized that I had a honeycomb bush and a blue bush. Definitely nor red. Not even close. After 6 months attempting to contact Pete, I received this response, "more than likely the plant is not true to name. My apologies for never responding. I'm guessing I was checked out on vacation when you sent it we must have skipped over your email." He said that I just need to add a note to my next order. Fair enough. I was goint to get more red bushes anyway. However, it has been more than 6 months since I reached out to him, and I didnt want to pay for shipping on a plant that was mis delivered. I was not satisfied. I offered 50/50 split on shipping. He complained, "I would prefer not to we are already losing money on shipping and it is a time consuming task to issue a refund or discount." It is not my problem that correcting an issue takes effort. I was willing to purchase additional plants based on this quote from his website, "I want you to be completely satisfied with your purchase. For that reason, every plant I ship is 100% Guaranteed. We guarantee that our plants will arrive in good condition and will be packaged and labelled correctly." I attempted to be reasonable, I know a business has to make money. It was his guarantee, that he wrote of his own accord on the website. I offered to purchase more plants, and pay 50% of shipping costs. I now know that the words in that statement are not to be trusted. I asked if he would honor just the replacement of the Royal Red. He never responded after I said this.


Company representative comment on January 16, 2020:
On Jan 15, 2020 9:11 AM, NewGardenPlants.com (New Garden Plants) responded with:

If you were not going to purchase another order we would ship your replacement at our cost and still can. However if your going to place another order we would like to to ship the replacement with it. We will take care of you just let me know what you want to do.
--Pete

Negative
On Jan 4, 2020, Kingjv200 (5 reviews) from Salinas, CA

My first and last experience with NewGardenPlants. I ordered some of the 'Cha Cha' series of flowering penstemon from this nursery on Nov 20th 2019 becuase they were one of the only places at the time that I could find it and I desperately needed them for a raised bed project. Unfortunetely I did not do more research on this company before ordering, when I ordered the plants it gives you the option of requesting a certain shipping week, the plants arrived much later than my requested shipping week. Prior to receiving the plants I tried a couple of times by both phone and e-mail to reach somebody to ask them the status of my shipment but never received any kind of response. The plants eventually arrived but what I received was awful - literally the worst quality plants I've ever received - they were a little tiny nub or stick cut back almost to the ground in a quart sized pot. No where on their website did it say 'Dormant' or 'Cut back' like most nurseries use to describe the condition of the plants so this was not what I was expecting. Anyways after a quick glance at some of the Davesgarden reviews I started to get really worried becuase it seems like recently they've been getting a lot of bad reviews with similar experiences like mine. I tried many times calling the company but the phone number provided on the website is worthless, just a recorded message telling you to try e-mailing Pete which also did me absolutely no good. So I was in a awkward position and looked more into their return policy online and read their so called 100% guarantee - I followed it exactly and sent the plants back to them at my own cost (Becuase FedEx will not send back a package that's already been opened without an additional charge, well how the heck was I or anyone for that matter suppose to know they sent terrible quality plants without opening it...) l left a note inside the box saying 'Return - Please Refund.' Still NOTHING even after almost a couple of weeks later that I had sent the twigs back I still didn't recieve a refund or gotten any kind of contact from this place. At that point I was done with it and went to my bank to resort to disputing the charges - I've never had to do this before but fortunately my bank helped me out and I got my refund, but it's ridiculous this is what I had to go through to get it. I've never had such a bad experience with any kind of online order like this before, I've been in the Nursery trade for almost 10 years and manage a large retail nursery and this was by far the worst experience in the nursery trade that I've had, so much so that I felt I'd be doing everyone else a disservice by not warning them about my own experience. You know a place is trouble when someone actually takes the time to create an account just to leave a review to warn others about it. Buy at your own risk


Company representative comment on January 5, 2020:
On Jan 5, 2020 6:38 PM, NewGardenPlants.com (New Garden Plants) responded with:

James, My apologies with the holidays your returned package got displaced and never opened. Also we never got emails (from above email) that I can find requesting a refund. We would absolutely with out question issued you a full refund. Your plant order was ordered on 11/20 and shipped on 11/26. Please note plants in Michigan during the fall start going into dormancy- I would have thought this is pretty common knowledge but understand in your climate that may not be as true. We take full responsibility for not issuing you the refund on time that is 100% our fault. Most of our Dave's Negatives are from a few like you that somehow get neglected -- my apologies we never intend for this we try very hard to respond quickly to all email responses.

Pete

Positive
On Oct 3, 2019, farmerfleet (1 reviews) from Madison, WI (Zone 5a)

This is a bit late posting, but I ordered six perennials—three echinacea and three delphinium, neither of which I was able to source locally—last spring and was pleased with the whole experience. Shipping was fast, plants were packed well and all were healthy and in good shape. I would definitely order from them again.

Positive
On Sep 15, 2019, AnneD (3 reviews) from Hot Springs Village, AR

I moved to a new state this year and I'm creating a garden from scratch. I am in the process of ordering plants for fall planting and I've placed large orders with 6 companies so far. OMG - I'm completely amazed at the box I received from NewGardenPlants! I received the plants 4 days after I placed the order, every item was lush, healthy and undamaged, and I've never seen such care taken with packing and shipping - not a leaf was disturbed on anything, and these were not tiny starter plants. The shipping cost was very reasonable in comparison with the shipping/handling charges applied by other companies nowadays - that was a big plus in their favor as well. When you have a complete garden to create, high shipping charges can really cut into your plant-buying budget. I found that I was deleting plants I wanted at other companies due to handling charges, but ADDING plants here since shipping didn't increase my costs quite as drastically. This was my first time to use NewGardenPlants - not only do I highly recommend them, I'm preparing to place the bulk of my Fall and Spring planting orders with them.

Positive
On Jul 30, 2019, krueller (6 reviews) from Brookpark, OH

Posted on June 28, 2014, updated July 30, 2019 A few weeks ago, I decided to redo the front of my house & I decided to order from this company, because their plants are usually a lot larger & healthier looking and I was not disappointed. I had the plants the next week, they were awesome looking and as usual they gave me a nice free annual, which looked great and worked well in my front yard. I will continue to do business with them. They're one of the best plant companies around, in my books!!!


On July 30th, 2019, krueller added the following: Sent in order in and asked for as soon as possible and boy they delivered . I got it on Tuesday of next week 7/30/19 . Thank you so much. I have to say the plants are good size and look great !!

Positive
On Jul 9, 2019, karenmuse (9 reviews) from Jackson, MI

I ordered nine coleus plants this spring. They were very large and full when they arrived. This may seem like a strange complaint, but they were actually too large. They were so tall that they had to be folded over to fit in the shipping box, resulting in a lot of broken stems. This is not a deal breaker, as coleus regenerate quickly. But I actually wished that they had been a little smaller. Overall, though, I'm happy.

Positive
On Jul 5, 2019, forbes (1 reviews) from Ypsilanti, MI

I ordered some Pentas and Supertunias to arrive during a particular week in May, and they were delivered on time, just as requested. The plants were exactly as ordered, healthy, and packed with care. New Garden Plants also included an information sheet regarding caring for the plants before planting as well as how to plant. I couldn't be happier with my experience (my first with this company) and I'll be ordering from them again.

Negative
On Jun 18, 2019, LagoonLady (1 reviews) from Vermilion, OH

I ordered three Hibiscus from New Garden Plants and only one of the the three came up. Sent three emails over the course of two weeks with no response and tried calling only to constantly get a recording that does not allow you to receive a message. I feel bad leaving a negative rating because I have received nice plants from this vendor in the past with no problems. But if they aren't willing to work with you to solve a problem when you get bad plants, that's a big NEGATIVE in my book.

Positive
On Jun 12, 2019, enchantedrose (3 reviews) from Charlton, MA

I ordered several perennials from New Garden. The plants arrived in great shape, securely packaged, wrapped well to retain moisture and were much larger than I expected. Prices are competitive and the variety of available plants is impressive. Communication is a little spotty but other than that a great experience in enabling me to purchase plants that aren't locally available.

Positive
On Jun 9, 2019, bselarse (7 reviews) from South Wayne, WI

I love, love, love! this company. I ordered A LOT of annuals this year and almost all were from here (in 3 separate orders). At 1st I was irritated by being charged a handling fee per plant- I'm not use to that because I have never ordered annuals online. BUT, after shopping around I discovered that even with that surcharge their prices were awesome. Also, the plants I received were healthy and a good size. The only downside is actually speaking to someone. I attribute that to the time of year. They were however very quick with return emails. I just looked at my containers and decided I should try to find a few more annuals to fill in here and there. Guess where I'm checking 1st. Highly recommend.

Positive
On May 8, 2019, Windflowers7 (6 reviews) from Brooklyn, NY

Just received my very first order from them today. I only order from a few places, but they had a plant I needed. I didn’t know what to expect. When I opened the box of 3 honeycomb buddleia I was very happy. They were packed tightly and healthy as could be. Larger then I expected and look like they are ready to be planted as soon as they get there little travel rest. I can’t thank Pete enough, as I did pester him here and there as any Nervous Nelly new customer might. Looks like I have a new place to add to my list. I might add the prices and shipping rates are great, too! Thanks again, a great find!

Positive
On May 5, 2019, Cheryl8 (16 reviews) from Monroe Township, NJ (Zone 7a)

Posted on May 15, 2018, updated May 5, 2019 Posted on May 25, 2017, updated May 15, 2018 Posted on June 2, 2016, updated May 25, 2017 Posted on May 7, 2015, updated June 2, 2016 Posted on April 17, 2014, updated May 7, 2015 I just received my order from New Garden Plants, 11 annuals and 3 perennials. All were packed perfectly, and I mean perfectly.All the plants were in excellent shape, big and healthy. One of the petunia's I ordered had a note next to it - very young yet - sent 2 for 1, and BOTH of them were beautiful. Plus the bonus plant is a nice treat. Overall, I am extremely pleased and excited to get planting. You won't be disappointed with this company. Thank you Pete, great packing, fast shipping, beautiful plants. I'll be back for more, for sure.


On May 7th, 2015, Cheryl8 added the following: Received my new order today from New Garden Plants, 23 plants in all, 11 annuals and 12 perennials + a bonus plant. They were all perfectly packed, thank goodness because the FedEx guy literally threw the box. Beautiful, large, healthy plants and not a leaf broken. I highly recommend New Garden Plants.Thank you again Pete. I'll be back again…
On June 2nd, 2016, Cheryl8 added the following: Received my 2016 order first week of May. As always all the plants were packed and shipped perfectly, 15 annuals, 9 perennials. Beautiful, healthy plants and the bonus ice plant was a wonderful surprise. Thank you once again Pete!
On May 25th, 2017, Cheryl8 added the following: Received this years order the end of April, 15 annuals, 1 perennial "Silver Gumdrop" heuchera. As always from this company all plants perfectly packed, large, healthy and beautiful. These are not teeny weeny plants so many other companies ship. Highly recommended company. Thank you once again Pete.
On May 15th, 2018, Cheryl8 added the following: Received this year's order, 2 "pre-arranged" combinations and 19 additional plants. The order was perfectly packed for shipping, not a stem on any plant broken and still moist. Large beautiful, healthy plants. The 'free' plant was fantastic this year. I recommend this company to everyone I know. Even sent out text messages to all my friends who ask where do you get your plants. This is the first company I always go to for all my annuals and perennials. Thank you Pete, once again.
On May 5th, 2019, Cheryl8 added the following: As you can see from my previous comments this is my 5th year ordering from New Garden Plants and for sure I will keep returning. I ordered 32 plants this time around. Each and every plant was beautiful and healthy. Packed so well that even when the FedEx guy tossed, and I mean tossed, the box on its side not a stem was broken nor the soil tossed out of the pot. But no bonus plant for me this year. :-( This is a fantastic company to purchase from. Thank you again Pete, (see) you soon!

Positive
On May 1, 2019, BostonPlanted (11 reviews) from Boston, MA (Zone 5b)

Ordered 9 plants. All arrived in great condition. The butterfly bushes were especially pretty decent sized. Everything was packaged well.

Positive
On Apr 9, 2019, harlekin (3 reviews) from ARIVACA, AZ

I recently received my first order with New Garden plants and I'm favorably impressed. Good sized, well grown plants that were packed and shipped securely. Sounds pretty standard for a good nursery, but these were a cut above that! I'll be ordering again!

Positive
On Apr 6, 2019, amazindirt (7 reviews) from mid-state, TN (Zone 7a)

I received my first order from newgardenplants.com just a few days ago. I am impressed at the size of the plants, especially the ones in the quart pots. One of the hostas has FOUR robust eyes on it, and everything in the two boxes I ordered is healthy and happy. Many of the prices on the website are typical for other websites, but if you keep your eyes open you can also get plenty of good deals there. I know, I compared every plant I ordered with multiple other sites. Thumbs up from me!

Negative
On Aug 5, 2018, RayTyrell (1 reviews) from Rogersville, TN

I ordered a couple of butterfly bushes from them last fall. I planted them the day after I received them and made sure I kept them watered and then mulched for the winter. This spring one of them was really slow at starting and the other did nothing. I'm not a rookie at this so I know I did nothing that would have killed the plant. I contacted the company and was told that they would either replace or refund my money but would I send a picture of the dead plant to them first. I was out of town but a week or so later I sent them a picture. I got no response so I resent my e-mail. Again no response so I tried a 3rd. time. This time I got a response and they said they have no over winter guarantee. So I guess I'm just out of luck. Well I bet you can also guess that I will not be rushing out and buying anything else from them either.


Company representative comment on August 8, 2018:
On Aug 8, 2018 5:59 PM, NewGardenPlants.com (New Garden Plants) responded with:

Ray, my apologies but your 2 plants were purchased last year which was not stated in your emails. I figured it was from this year since it is already August of 2018 and you purchased the plants Sept of 2017. Since it was purchased last year and not this year we do not offer an over the winter guarantee as I told you in the email. Below I copied and pasted our guarantee/warranty policy that is on our website for everyone to see.

NewGardenPlants.com’s Guarantee
Our Responsibility:
I take pride in offering the highest quality plant material that has been carefully grown and nurtured. With over 25 years experience growing and retailing, you’re guaranteed to get the best plants money can buy. More than anything, I want you to be completely satisfied with your purchase. For that reason, every plant I ship is 100% Guaranteed. We guarantee that our plants will arrive in good condition and will be packaged and labelled correctly. This means that if you are not fully satisfied with your plants upon receipt then simply contact me via email immediately upon receipt of your package. I will either replace your plants or refund your payment upon return of any unsatisfactory plants. We do ask for photos of the plants to better understand the situation and determine the best solution for the problem.

Your Responsibility:
Due to Mother Nature and circumstances beyond our control, such as: under-watering, drought, frost, winter kill, incorrect planting zone or location, over-watering, damage to plants by animals or people, poor soil, failure to plant plants in a timely manner, insects, and diseases; once the live plants are in your care, they become your responsibility and we will not be held responsible because we have no control over how the plants have or have not been cared for. That being said, I want you to have great success with the plants you buy from me. If you do have problems with your plants you may contact me via email and I would be happy to offer advice and suggestions of ways to help correct the problem.

Negative
On May 31, 2018, revclaus (27 reviews) from (Judith) Denver, CO (Zone 5b)

I bought many plants from New GatdenPlants last year and the year before and was perfectly happy. Loved their choices, descriptions and prices. But this year I ordered a clematis vine and a heuchera. The clematis was a dead stick and the heuchera was limp to the point that it couldn't take up water. I was shocked at the condition. I have been ordering plants online ever since it was possible to do so and I'm a Master Gardener. I contacted Pete and wanted a refund on the plants. He refused and a so choices a picture. I sent them but he again refused and said there was nothing wrong with them and that I should just plant them. I disagreed and wanted a refund. He said he'd Regus the money if I sent the plants back. Wow! That would be a big inconvenience for me. So I just kept them. I planted the heuchera but I wasn't going to plant the clematis. It was only about 2" high and looked like it wouldn't reach hall a foot by the end of summer. Iwas very disappointed in the customer service and will not buy from them again.

Positive
On May 27, 2018, coco3 (8 reviews) from Vanleer, TN

THIS was my first order with this company as they were the only nursery with buzz raspberry butterfly Bush's available.A month before I was sent three dead sticks by another company.He emailed me back immediately and told me they were not dormant.Holy cow! These plants were so large and healthy and some even had buds.I wish I had found them first.I immediately placed another order.Also included in my order was a free plant.New customer for life.

Positive
On May 24, 2018, carolmo (23 reviews) from Olathe, KS (Zone 5a)

Just received my first order - 4 echinaceas and 1 iris - all arrived in great shape - huge and gorgeous plants. Will order from them again. Also got free gift - in bud - zonal geranium. Prices good too.

Positive
On May 24, 2018, BMyraB (3 reviews) from Hilton Head Island, SC

First time ordering from newgardenplants.com. Very pleased. Ordering on their website was easy and trouble free. Bought two torenia/wishbone flowers. They were shipped promptly and they communicated that in email. FedEx delivered them a day late but the plants were still in decent shape. Clearly healthy decent size plants went into the box. They were even blooming. Plants were packed incredibly well and were not damaged. They even tossed in a bonus plant. Reasonable shipping fee. Would definitely buy from them again.

Positive
On May 24, 2018, robeezee (6 reviews) from Perrineville, NJ

I ordered 4 Heuchera, and 2 Echinacea from this company. All plants arrived in terrific condition, packed well, and their prices were much more favorable than some other companies on the Watchdog 30 list. One criticism - I am very much an advocate of communication. When I placed my order, I received an email confirmation. Then, no subsequent indication of shipment. When I wrote an inquiry to Pete, he responded by saying that my order had not shipped yet. Then, I received an email from Pete saying that my order would ship in the coming week. The site can be somewhat slow in loading plant descriptions, but the descriptions are more accurate than many that I've seen at other nursery sites. Will I order from New Garden Plants again? Yes, because the quality of the plants that I received from them is excellent They are my new go-to mail order nursery. And as I said above, their prices are more than competitive. They also included a bonus plant (portulaca) which was unexpected and very nice of them. It will debut in one of my planters.

Positive
On Apr 30, 2018, peteyboy (3 reviews) from Topeka, KS

I ordered several plants in early March, it was very cold here in Kansas, the plants were shipped quickly. I was super impressed with the manner in which the plants were packed! All the plants were of good size and very robust and healthy. I put them in the greenhouse until this week. They are outdoors and thriving beautifully. I was so impressed with this company I placed another order for MANY more plants, eagerly awaiting there arrival!

Negative
On Apr 23, 2018, laecroyle (1 reviews) from Branford, FL

I ordered plants for the first time in March of 2018 from New Garden Plants. My order total was well over 200.00. The plants were shipped on March 12 of 2018 and arrived in 3 days. The order was missing 5 of the plants that I ordered and that I paid for. There was a hand written note saying they were not ready to be shipped at that time and they would be shipped in 3-4 weeks. I waited for 3 weeks and then called to find out when they would be shipped out. Left a complete message with order number, customer ID number and my phone number. NO ONE EVER returned my call. I called again in another week and also sent an email to them with all of the information. Again, no response at all. As of this date, April 23rd, 2018 I have sent several emails and left 5 messages on their answering machine. Not once has anyone from this company responded. They charged me for plants that I never received and refuse to return any of my messages. Nor have they refunded my money which was nearly $40.00. This company cares nothing about customer service. I would NEVER buy anything from them again and would urge anyone considering to do so to think twice. I would not patronize a company who does not even care enough to contact a customer and then keep their money. Thankfully I put this order on a credit card and am disputing the charges. The plants I did receive were over priced and packaged VERY POORLY. I am hoping to prevent others from being ripped off and not allow a company like this to continue to operate. Taking a customers money and then not answering messages or even attempting to resolve the issue is not acceptable, nor should it be. Pete needs to understand that it is AGAINST THE LAW to charge a customer and not provide the goods or services promised. That is bad enough but then to totally ignore the customer tells me he simply has no business ethics what so ever!


Company representative comment on April 23, 2018:
On Apr 23, 2018 9:52 PM, NewGardenPlants.com (New Garden Plants) responded with:

LeeAnn, My apologies sorry I totally dropped the ball on you. We actually refunded you yesterday we were unable to get any of those plants in this year. I am so sorry this is not how we run our business normally--so embarrassing. I did a search back and I totally missed your email I usually respond to emails within 24 hours or less.
Again my apologies my mistake.
Pete

Positive
On Nov 7, 2017, LadyJane_M (1 reviews) from Bellevue, WA

I ordered from New Garden Plants for the first time this year. My first order was in the heat of summer on August 21st for three Penstemon 'Cha Cha Hot Pink.' The order was carefully packed and shipped on the date I had requested. New Garden uses generous quart size pots, but while one of the plants was lush and very healthy looking, the other two had few leaves and somewhat dry stems, as though they were pulled from two different field locations. I was unsure they would survive. I emailed that evening and promptly the next morning received an apology saying two replacements would be sent. The replacement plants soon arrived and were even more full and beautiful than that first one. I so appreciated Pete's good business practice of standing behind their products that last month (October) when I decided to replace some very sad Ice Plants received earlier from a different nursery, I chose to order ones that New Garden was offering instead. The five NGP Delosperma arrived just as I had hoped: Large healthy plants, well-packed to keep the soil in place, and with not even one of the succulent "leaves" mashed or broken. Both of my experiences with New Garden Plants were great! I think if you contact them promptly about any problems with plants received, you will find Pete is very responsive, stands behind his plants, and operates in a very professional way. Pete also included a bonus plant with each order -- and nothing ordinary either -- in both cases they were healthy 'specimen' type varieties. What a wonderful treat! Thank you New Garden Plants!

Positive
On May 21, 2017, dkistner1111 (2 reviews) from Athens, GA

Got three "Miss Molly" butterfly bushes and a free "Autumn Blush" coreopsis from this company. They arrived quickly, on a day of 90-degree heat, very well boxed and packaged, hydrated, and completely gung-ho to grow when I planted them. On the same day, I received three other plants (two Siberian iris bulbs and an ice plant) from Park Seed. There was no comparison; the PS bulbs were okay because they were very well packaged in moist straw and saran wrap, but still not in as good of a condition as NGP's offerings. The PS ice plant is a total goner. I'll be ordering my plants from Pete in the future!

Positive
On Apr 19, 2017, art33 (10 reviews) from Florissant, MO

Posted on September 5, 2013, updated April 19, 2017 I received my NewGardenPlants order today and was very pleased. The plants were larger than I expected and in excellent condition. The bonus plant was very nice as well. I had one other order that I decided to cancel so I emailed Pete and ask him to cancel that one. I know he's got to be a very busy guy, but still he promptly answered saying he would cancel the other order. Sure can't complain about that kind of customer service! I'll be ordering again from this company. Art


On April 19th, 2017, art33 added the following: I just received my 2017 order (three Agastache Salmon & Pink plants) from New GardenPlants and could not be more pleased. The well packed plants are very healthy looking and larger than expected. In my opinion, this is one of the best mail order plants sites around.

Positive
On Apr 19, 2017, srusso8912 (4 reviews) from Framingham, MA

I placed an order for three plants on April 10th and decided that same day to add a fourth. The email announcing they'd been shipped came on April 17th and they arrived on my doorstep today, April 19th. All were packed well and very healthy. I was impressed with the size of the plants, especially the Nepeta 'Walker's Low' and Sedum 'Xenox'. I also ordered a Sedum 'Maestro' and added a Sedum 'Autumn Charm.' The free ice plant is also healthy and of a good size. Overall, I was very happy with my experience with NewGardenPlants.com and will definitely order more plants from them in the future!

Positive
On May 29, 2016, garyj59 (19 reviews) from Sheboygan, WI (Zone 5a)

Received my first order from New Garden Plants and all the plants were well packed and healthy. Plant prices and shipping charges were reasonable and my order took 2 days to get here and I got a free plant too.

Positive
On May 27, 2016, orangetriangle (2 reviews) from Little Silver, NJ

I ordered a group of blue-eyed grass and the plants arrived in good condition. They are good sized, healthy, and were carefully packed. And...I got a free plant...also in great shape!

Positive
On May 13, 2016, Marigold33 (3 reviews) from WHITESTONE, NY

Iv'e ordered from New Garden Plants before and they've always given me healthy good sized plants. Other companies will send in quart sizes yet you might get a tiny plant which should be in a smaller pot to begin with, so you get a lot of dirt and little plant. New Garden Plants sent me an Echinacea 2.5 times the size with a bud compared to another company with the same size container. They also send free plants and I was happy and surprised to find a wonderful Delosperma Ice Plant, which I missed while searching for perennials. Now that I know what they are I think I'll looking into ordering them and other plants from NGP!

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