Jeni_Zach Columbia City, IN (1 review) August 17, 2009
We ordered trees (10) total on 3/19/09 and was told that our credit card would not be charged until shipment. Trees were supposed to ship on 5/5/09, which didn't. We emailed them and stated we would like the trees beforehand and was emailed back that as soon as they were rooted they would be shipped. The shipment didn't arrive until June 09 and at that time we received 5 of the 10 trees.
Upon prompt phone call to the company we left a voicemail we only received 5 of our 10 trees and need to know where the other 5 are. No phone call so an email was sent twice. Still no reply. Then in latter June we get a shipping invoice wanting another $10 (on top of the $10) we paid already due to shipping being more than expected. We again promptly contacted the company with no luck but a voicemail and left a message that we wanted our other 5 trees, and didn't feel we owed another $10 in shipping as we only got 5 trees and they have had our money since March for something they have never delivered a full order on and now they want another $10.
No luck on a return email or phone call. Another voice mail was left and now the message says their season is over and they will not ship until the fall again. So here we have waited to fall and I try to call today to get an update and are greeted with 800-596-9437 (disconnected) 563-872-3025 (disconnected) website (not online anymore)
Very disappointed in this company, lack of follow up, processing order, timely customer service, response to phone calls, response to emails.
We have ordered bareroot hardwoods, evergreens, and shrubs from Cascade Nursery several different times over the years and have always received prompt, courteous, efficient, high-quality service and product. HIGHLY RECOMMENDED.
I placed an order with Cascade via the net. When I received my order confirmation, Cascade had billed at a higher price than that quoted on their website and on my order. I didn't want to go that high, so I called to cancel. They would not refund the full deposit they had charged to my card, even though I cancelled a few days after receiving their confirmation. In addition, the transaction was processed in early November when they couldn't have been affected by the cancellation. I've had to resort to a cardholder dispute to try to get all my money back. It's a shame that a company will create ill will over such a little sum of money. Can they be so hard up? Amazingly, their web site still lists the product at the lower price.On January 8th, 2007, pyrogeknik added the following:
I'm afraid there is no way this rating will ever change from negative. The tactics employed by this company to thwart my efforts to obtain a refund are, in my opinion, unethical and unprofessional. Go to Lawyers Nursery instead, where they know how to treat customers well.Company representative comment on March 1, 2007: I'm sorry that this customer has chosen to write these comments regarding our company. This situation was taken care of, and was entirely an honest mistake. It went on too long, and was unfortunate, but unfortunately this customer also neglected to mention the fact that he was reimbursed totally, and we NEVER disputed the credit due him. As always, we feel badly when a customer has a bad experience because it is never a company's intent, but never were dishonest or unethical practices used in this matter. His comment not only hurts our company, but the many good people who do work here.
I'm sorry for his experience, but even more so that he chose to make it a public venue.
I ordered over 300 native trees from Cascade. I have been pleased as all get out. The staff there is most helpful and beyond accommodating. They honor and follow through on special requests such as shipping dates and even split my order at no charge so that I wouldn't be all stressed out getting it all in the ground at the same time. All of their bare roots were good quality. All of them leafed out. Their quality was undeniable. I received follow up help when I contacted them regaridng a Kentucky Coffee Tree. Truly a pleasure to have dealt with Cascade. Their pricing was excellent!
kwenge Pecatonica, IL (11 reviews) December 30, 2002
Good prices and generally good quality. The only problem I had was the weak root system on a few soft-wooded tree species (ie. cottonwood and sycamore). The hardwoods were ok, though. I would order from them again.
I just want to let you know about my experience with Cascade Forestry Nursery. I have ordered bare root oaks (white and swamp white). Out of the 223 plants ordered, 220 are still alive and thriving. The root caliper and total root system surpass the quality of any trees that can be ordered from the state government sponsored tree sales. The trees from Cascade are more expensive but the success rate compared to the state trees is reason to pay a little extra. Also, my orders have both arrived on the exact date that I needed it.