Georgia57 Jackson, GA (Zone 8a) (3 reviews) April 23, 2020
Posted on April 4, 2020, updated April 23, 2020
I called 4 times during the month of March trying to schedule a pick up since Bottoms is only 45 minutes away and I wanted to purchase 6 - 3 gallon Blueberries but didn't want to pay the UPS shipping charges for those items.
Every time I called to schedule a pick up time I was told to call back as she didn't know if anyone would be there to help me with my order.
The tone of voice was if she didn't want to be bothered; it was not good customer service at any level.
On April 1st, going to their website again, I saw the notice that it was the last day they would be shipping bare root plants. Not able to go there personally that day (even if I was told I could which I doubt from previous conversations), I ordered 5 each of the Heritage Raspberries and Dormanred Raspberries, and 5 of the Apache Blackberries, with hopes that I would be able to make a trip out there personally for the blueberries.
My order was shipped that afternoon and received the next day via UPS. The plant leaves were withered, and a couple were broken despite being moist upon receipt. The Dormanred were so tiny I could hardly find them in my bundle. They looked as if they had been pulled that morning, wrapped and shoved into a box that afternoon, and sent on their way that evening.
I spent hours making my raised beds - time, money, and effort so was very unhappy to receive such poor quality stock. I did plant them all the same day and wondered with each one I planted if this wasn't a total waste of time since they were so pitiful looking.
It's obvious between the customer service and the money I spent on these small withered brambles that it was all a negative experience.
I now have to find another source for my blueberries and probably brambles due to my experience with Bottoms Nursery. How is this Company in the Top 30? On April 23rd, 2020, Georgia57 added the following:
Update: Raspberries all dead, didn't have a chance from the get-go. Root system was a sad joke. 2 Blackberry plants struggling to survive, the other 3 uprooted and thrown away like the raspberry plants. $95.00 down the drain.
My sister in S.C. had also ordered from them at the same time - her Ark Blueberries are in bad shape. Her blackberries are dying.
Both of us are seasoned gardeners, not novices.
Don't waste your money, there are better places to buy small fruits from.
Unfortunately, 2 of the 3 plants I ordered did not leaf out this spring. I contacted Bottoms Nursery to let them know however the person that responded back immediately assumed I wanted free replacement plants which I never asked for. I let them know that my intention was only to inform them of the situation.
Fortunately, the varieties that I want to replace are also carried at Isonís Nursery. So thatís where my business will be going.
I will definitely not be recommending Bottoms Nursery to anyone I know. Iíll be referring folks to Isonís Nursery. Not because I expect every plant to survive but because the response I received was offensive and somewhat rude.
SanJoseFool Canton, GA (Zone 7b) (20 reviews) February 10, 2019
Posted on July 30, 2018, updated February 10, 2019
Ordered RE Blueberries, Figs, Persimmon, and Pomegranate trees from them this spring. Everything leafed out and is doing well. Good packaging on the shipping and prompt. Nice prices too. Persimmon was small 3/8" caliper but a low price. Will order from them again this fall. On February 10th, 2019, SanJoseFool added the following:
Just placed another order this year. Again, nice sized blueberries, figs, and muscadine for the price. Quick shipping but I'm only 1.5 hours away by car! Would have liked a shipping notice they just showed up at the door one day.
Ordered 4 blueberry plants and 1 fig tree from Bottoms Nursery.
First, the good: Prices were very fair, shipping costs were reasonable, the order was processed in a timely manner, and most importantly, I received good-sized healthy green plants. The fig, especially, was a nice specimen for the price I paid. Bottoms Nursery does have a very nice selection of rabbiteye blueberries (including newer, patented varieties) well-adapted for the Georgia area.
Things that could be improved: I found their website to be a bit unclear. I ordered in summer to get the varieties I wanted for fall planting, thinking my order wouldn't be shipped until cooler weather. This was based on information from another part of the website. Instead, I got my order in a week. ;). I was also surprised by receiving the plants because the only e-mail I got from the company was that they received my order and it was pending. No shipping email. So the plants arriving at my door was a bit of a shock. No big deal, they can stay at my place just as easily as the nursery, but like I said, it was a surprise. In addition, the plants were just all thrown in a box. They weren't tied down or anything, leading to a decent amount of broken limbs on the blueberries. But, as stated before, the plants were healthy and a good size overall so the broken limbs are not a significant setback and I just pruned them off.
To conclude: Bottoms Nursery got the most important part right: delivering good-sized, healthy plants in a timely manner at a fair price. Communication, clarity, and shipping could stand some improvement, but I would not hesitate to order from them again if I could not find what I needed locally.
Posted on December 9, 2015, updated April 6, 2016
I placed my order for two Japanese Persimmons varieties and 3 Fig varieties at the end of September for a dormant bare root shipment. I received them 12/8/15 and they were packaged well with straw as padding and I only had one broken branch. They ship their bare root trees with full root systems and don't hack them apart like some companies do in order to fit in the box which I greatly prefer and there prices are extremely reasonable for the size trees that I received. I planted them immediately after receiving and will update in the spring with their progress but so far I'm very happy with this nursery.On April 6th, 2016, MadCheshireGrin added the following:
UPDATE: All 3 of the figs I received from Bottoms Nursery have leafed out and look fantastic and healthy. One of the persimmons has also leafed out and looks great. The customer service was great when I contacted them about the other persimmon, concerned about the fact that it hadn't started to bud yet. They responded quickly and let me know that Japanese persimmons are slower to leaf out but to let them know in a couple weeks if it didn't. Well I checked it again today and the buds are green and swelling. Will definitely purchase from Bottoms Nursery again!
The best customer service, Thank you. I purchased 5 Jiro Persimmon and 2 Brown Turkey Figs from them at fair price, I received two them two weeks ago, they are in great shape, they will bear fruit for me next year.
I purchased 2 Japanese Persimmon trees (one Hana Fuyu and one Matsumotowase Fuyu). Both plants arrived quickly, and were nicely shaped and very healthy. The staff was very knowledgeable and was willing to answer any and all questions I had about the plants and even sent photographs so I could see them. I would highly recommend this company to anyone thinking about buying Japanese persimmons.
I bought 11 plants from this nursery online in Feb 2015. They seem to have a good collection of muscadine grapes and berries. The plants arrived in April and I planted them the same day. It turned out that 5 muscadines and blackberries didn't break dormancy and never grew any leaves. The rest are healthy. I contacted them 3 times without any response. It has been 1 month now since I first contacted them, and they chose to ignore the problem. Bad customer service and no quality assurance that is for sure.
Their prices seemed to be cheaper than most online vendors. But with 50% death rate, the price is actually pretty high, not to mention screwing up my plan for the year, and the frustration calling them. Stay away from this vendor if you care about product quality and customer service.
RobThomas Readyville, TN (20 reviews) April 13, 2015
This was my first time ordering from Bottoms Nursery. In the past, I've order all my vines from another company. I ordered two 2 year muscadine vines. When the plants arrived, I was surprised at how small they were. Both plants were 10" - 12" in length (not counting roots), and very small caliper. 2 year old vines are usually measured in feet, not inches. It was late in the season (shipping ended the same day I placed the order), so these plants may have been what they had remaining in stock.
I'm giving a neutral rating because even though I think I was over charged and not provided with the older plants I had ordered, the customer service was good. I spoke with a female who was friendly, checked my order, and called back as promised. The plants shipped when promised and arrived quickly. And, the plants appear to be alive.
kwatanabe12 Stone Mountain, GA (3 reviews) March 17, 2015
I ordered a Biloxi blueberry bush from Bottoms Nursery last January and received the plant only three days later.
The plant was in dormancy, but did not have a lot of branches and
I was a little worried that it might not survive. I had it in a hydroponic
bucket under my metal halide reflector, and let it alone for a couple of weeks, but it didn't do anything, so after another week, I tugged on it to see if it had established any roots. It came right out of the soil. I felt bad because I had done the best I could to revive it.
I don't like to complain when one of my mail order plants dies, because it is usually my fault, but called Bottoms nursery customer
service to explain the situation and ask for a replacement.
The manager was very courteous and reassured me that all their
plants are carefully inspected before shipping out. He gave me some advice about what to do in case this happens again with any
other merchandise, i.e. take a photo and call the company immediately if it is not up to standard.
The very next day, I received a beautiful (well branched and several buds) Biloxi blueberry bush by one day mail. I planted it immediately. It is now a month later, the buds have opened and the tree is absolutely flourishing.
I will definitely be ordering more plants from them in the future.
This nursery is great to do business with. There was a mistake in my ship to address and Matt quickly resolved the problem I ordered several blueberry and blackberry bushes along with 2 muscadine vines. All were of excellent quality and arrived in great shape. I will do business in the future with Bottoms Nursery.
Wolfcastle West Lafayette, IN (Zone 5b) (12 reviews) February 14, 2012
I placed an order for two Arapahoe blackberries and two Navaho blackberries in the spring of 2011. Since Iím in a somewhat colder climate, they advised me that those two varieties are not particularly hardy and suggested that I go with another varietiesÖbut, as I was really set of those two kinds, I went ahead and put in the order. I really do appreciate companies that try to look out for the best interest of their customers.
All four blackberries arrived well packaged and in good condition. They grew quite well throughout the year, and now Iím just waiting to see if they survive the northwest Indiana winter. Overall, I was quite happy with Bottoms Nursery and would definitely order from them again.
plantkraft1 Forsyth, GA (Zone 6b) (2 reviews) December 6, 2010
My muscadines were scuppernongs! So much for the whole year I spent taking care of these plants and they are not even the right thing!