FlyPoison Rock Hill, SC (Zone 7a) (5 reviews) September 9, 2014
Posted on July 11, 2014, updated September 9, 2014
I've done business twice with American Native Nursery and in both experiences I received very poor customer service.
In my first experience with American Native Nursery I placed an order for a few wildflowers. I was billed immediately upon placing the order. It was in mid-Summer of 2013, and the plants were scheduled to ship in October. October came and went and I never received my plants, nor did I get any notification from the company too why they hadn't shipped. I called them in November to find out what the status of my order was and they told me that the plants had died. They did issue a credit on my MC account but never gave me an explanation to why no one had contacted me.
I decided to give them a second chance and placed an order in February for 2 grey dogwoods and 1 Viburnum Nudum. The order didn't ship for about 8 weeks due to heavy snowfall in the area. They offered to ship the order despite the snow but mentioned that doing so could put other plants in danger of damage when they pulled the order. I told them to wait and was fine with getting the plants at a later date. I didn't want to have them risk damaging other plants. I'm always willing to compromise with nurseries that I do business with. A few weeks came and again no update was provided. I emailed them and they told me that my order will ship in 1 week. When I received the order the plants were all dormant so I couldn't tell for sure if they were all completely healthy. I suspected that the viburnum was partially dead. The grey dogwoods came out nicely but the viburnum never came out. I called the company and spoke to Mark about the dead plant. I asked for a replacement. He offered to send a replacement but it never came. He also mentioned twice that viburnums are hard to kill. I told him that you can't kill a plant that's already dead. His tone was very condescending in regards to the dead viburnum. As I said previously I never received a replacement so I decided to email an earlier contact, Margie, as well as Mark, and inquire about the replacement. I never received a response.
I've done business with many nurseries in my time and this was undoubtedly the worst customer service I've ever received. If you want good customer service don't do business with American Native Nursery.On September 9th, 2014, FlyPoison added the following:
Since posting this review in July, I was contacted by Mark and given a complete refund, including shipping charges. He also apologized and said the company had been going through a lot of changes. Apparently Margie is no longer with the company. Apparently they're also working on improving the order process for retail customers.