On 11/06/18 I ordered $100 worth of trees and shrubs for my parents but then afterwards I learned that they were planning on moving in a couple of years. So I called The Springhouse Nursery two days later and they graciously cancelled my order and issued me a full refund. They gave me excellent customer service and seem to be a classy business that treats its customers well. They were very nice over the phone. I will definitely do business with them again.