I ordered three Sweet Bay magnolias (Magnolia virginiana) from Garden Hills on June 16, 2018. Delivery was a little complicated because we have recently moved and opted to get a post office box in a town other than where we live because of its easy access on the way home from my full-time job. Garden Hills' website asked for my street address, which makes sense if you have a mailbox at home. I gave it thinking UPS would deliver my order to my street address. They shipped immediately via USPS Ground. We received a notice on the tracking site that delivery had failed.
I emailed Garden Hills to let them know what had happened and requested they ship three Sweet Bays to my employer's address. I work for a church and most of our staff receives personal deliveries there. Garden Hills responded to let me know they had received my email and my requested shipping address. Again, they shipped immediately. I received the order Friday, June 29.
The Sweet Bays are beautiful, healthy plants. They're out of the box and will be planted in a few days. After planting in this summer heat, they will be mulched well and soil moisture will be monitored daily and watered as needed.