| Rating | Author | Content |
| Neutral | trioadastra
Woodbury, MN (Zone 4a)
(4 reviews)
June 9, 2008 | I placed an order online for a total of $48.49. The estimated shipping charges were ZERO, but there was a line stating it was an estimate and I would receive a phone call or email for special circumstances. Now, I realize shipping a ten pound bag of Sluggo will cost more than nothing, but the reason I ordered from this company instead of another one was I figured if the shipping was more than what was estimated, I would get a call or an email before they proceeded, and I would be able to make a final decision before they charged my card. Imagine my surprise when my card was debited for $65.50! There is a big difference to me between $0 and $17! When I discovered this, I phoned the company to see if they could just cancel my order. The first person I spoke to said she would check into finding out who put my order through without email authorization from me about the shipping charges, and she would call me back. After waiting 3 hours, I called again, and the next person told me that they are also running a store and she probably hadn't gotten around to it yet. I asked to pass on the message that I was calling again with regards to my order and I expected a return call. Needless to say, I haven't received that return phone call yet. I arrived home to find the package on my doorstep. I will say in their behalf, that the order processing is fairly swift. Yet, now I have the package and am out $17 for shipping because it is obviously too late to cancel my order, and my hostas are screaming for slug protection so I won't be returning it. I will not, however, be purchasing anything from this company again. I expect honesty from companies I give my money to, and I don't consider shipping in the dark a very respectable practice.
On June 10th, 2008, trioadastra changed the rating from negative to neutral and added the following:
Okay, I did get a call back today, and it seems my order just happened to be the one the website screwed up on.... They did offer to refund me the shipping charges, and were very polite and apologetic. I understand the technical glitches that happen with online ordering, I just hate it when I;m on the receiving end! Given the fact that they were great about resolving the issue, I'm changing my rating, but if I order from them in the future, it will be by phone. |
| Positive | eztrails
(2 reviews)
August 6, 2004 | I have purchased many gardening products from this company over the years and have never had a problem. The products are fine and the service is grest. Check them out! |
| Positive | phishy
(2 reviews)
June 7, 2004 | Excellent service. If they are out of an item they call to let you know right away. Shipping is fast, they have a great selection of products for growers. On-line ordering is limited. You really need their catalog. |
| Positive | steffe
(2 reviews)
March 24, 2004 | This company is great. The staff is friendly and helpful, shipping is fast. Product categories are extensive. I recently recieved a broken jug and I called them up. The replacement was sent out immediatley. They have my business! |
| Positive | vegman
(3 reviews)
January 4, 2004 | I've been buying from Harmony Farms for years. They are dedicated to what they do and it shows! They have a great selection of cover crops. |
| Positive | brett45
(2 reviews)
November 22, 2003 | Staff is helpful, shipping is fast and they have a great collection of organic growing goods. I recommend them highly to all gardeners. |
| Positive | silverstar
(3 reviews)
October 19, 2003 | Harmony Farm has excellent service and fast shipping. Product selection is vast. The folks that work there are helpful and nice as they can be. I have been ordering from them for many years now.
Thanks GDW for a place where we can rate the good and the bad companies. Such an essential resource for our fellow gardeners. |
| Positive | holisticgardene
(2 reviews)
July 26, 2003 | A good mailorder company with fast delivery and nice product choices. I've been a customer for 3 years now and will continue on. |
| Positive | oster
(2 reviews)
July 21, 2003 | Great company. Product selection is awesome, staff is friendly and they really go out of the way for the customer. Need I say more? I think not. |
| Positive | Greatsantini
(2 reviews)
June 14, 2003 | I get all my irrigation specialty gadgets from them. They have great prices, are friendly and ship fast. I have been a customer for over 5 years now and nary a complaint.
Greg |
| Positive | drmulch
(1 review)
June 13, 2003 | Alas, I now live three thousand miles away. How I miss shopping at this great nursery. Only place I've ever found which sells six-packs of perennials--what a great idea. Good little plants, well started, perfectly suited for those of us who want to stuff in every plant we can! They have a great selection of plants, including trees and shrubs, and the staff is knowledgeable and interested in talking with you. |
| Positive | spudnik
(3 reviews)
March 18, 2003 | Excellent place for mailorder garden supplies. I have been buying from them for 8 years now. I have NEVER been disappointed. Great customer service too.
Nick the "spudnik" man |
| Positive | hopflower
Santa Rosa, CA (Zone 9a)
(27 reviews)
January 13, 2003 | It is a real treat to walk into their store, as well as pick up one of their very informative catalogues. No one is too busy to talk to you about a plant or product, and they have the most charming little "bookstore" in there now. Any questions cn be answered by telephone too; so if you are looking for service, you have come to the right place. |
| Positive | strawboss
(2 reviews)
December 3, 2002 | Harmony Farms is a great place to order from. They are friendly, helpful and the shipping is very prompt. Fair prices too! |
| Positive | maybell
(3 reviews)
October 27, 2002 | Wonderful products and personal service. Harmony Farms is, simply put- a costomer oriented business. They go out of their way to help you! |
| Positive | TomatoKing
(2 reviews)
August 29, 2002 | Harmony farms is an excellent source for any kind of irrigation system, they really know their stuff. Good prices and fast shipping! |
| Positive | Ruth2
(6 reviews)
January 30, 2002 | Very rapid and helpful service--order usually arrives within 1-2 days. Excellent choice of products. |
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