Very pleased with this company. Ordered roses from them, but one was out of stock. They offered to send it next season. I completely forgot about the whole thing when rose arrived. As other plants received from them it was in wonderful condition.
We have been growing roses for over two decades and have about 100 of them (as well as many other plants). Therefore we have a wide frame of reference in dealing with various nurseries over the years.
This sort of customer service, honesty and professionalism is rare and deeply appreciated. Highly recommend.
I first ordered from this nursery when my Zepherine Drouhin from heirloom roses died. Heirloom only offers gallon pots now instead of the little starts more suitable for my garden. I live at 5,200 feet and have rocky clay soil. Small starts adapt fast and work their roots around rocks. This rose had great sentimental meaning so I got a replacement from High Country Roses and it is now in its 3rd year in the exact same spot and thriving.
Of course this led to more orders of roses and I bought 5 last year. All but one were great and thrived, so I called for replacement. No hassle, super fast a great replacement came. When the snow melts I will know if it overwintered. I got sucked in and have 5 more coming today.
Every nursery will have occasional plants that don't make it. These guys were extremely helpful with a no fuss, no hassle, replacement.
I love this company!!!! Last year I placed my first order for a Harison's Yellow. It is impossible to find and notoriously difficult to root, so I was ecstatic when I unpacked my rose to find a thriving, fully-leafed out rose with a strong root system. Or, it would have been perfect if the deer hadn't dragged it out of the ground while trying to munch it. By the time I saw it in the morning, the roots had dried out and the poor little plant was shriveled. Now I have to wait for it to come back in stock to try again - this time behind a fence. My most recent order was for a Penelope, and I was a bit hesitant to order it now because I wasn't sure how it would ship in the heat (July), but once again, the plants arrived in perfect health. Now that I have discovered High Country Roses, I won't buy roses anywhere else.
robeezee Perrineville, NJ (5 reviews) June 21, 2018
I ordered one rose bush (Carefree Wonder) from High Country. This was my first experience with them. The listing for the rose stated that it was planted in a quart container.
The rose arrived today, in great condition, well packed.
One thing that I have noted - I wrote to High Country roses to ask when my plant would be shipped (they claim that once shipped, I would receive an email). I received a reply that the rose had been shipped the day before and provided me the UPS tracking number. So, I'm not sure how well their automated shipping notification system works, but more importantly, the specimen I received was in great condition.
DonnaMack Elgin, IL (Zone 5a) (61 reviews) April 27, 2018
Posted on August 31, 2017, updated April 27, 2018
Posted on April 29, 2017, updated August 31, 2017
Posted on April 27, 2016, updated April 29, 2017
Posted on September 7, 2014, updated April 27, 2016
Posted on April 26, 2013, updated September 7, 2014
I looked and looked for a source for Stanwell Perpetual. It seemed this iconic rose was disappearing. In desperation I placed my first order - ever - with this company.
The two roses came today. The larger one is almost a foot tall. The roses were fresh and beautiful. I am so impressed. I now have another source for good sized, own root roses.
Bravo High Country Gardens! I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ll be back!On September 7th, 2014, DonnaMack added the following:
I followed up my order above earlier this year with a request for two Gruss an Aachen. These roses have been blooming almost since arrival, and are stars in my garden. I am very happy with this company.On April 27th, 2016, DonnaMack added the following:
I just received four very beautiful roses from Matt at High Country Roses. Two Morden Snowdrift (one with a perfectly shaped and pristine bloom), a Quadra (also with a bloom), and a rose I could find no where else, Navy Lady. They were shipped perfectly, without an ounce of soil out of place, and incredibly fresh . All 8 roses I have received from this wonderful company are among the best I have ever received, and I own close to 40 roses. The beautiful condition, the modest shipping costs, and the excellent customer service have made this my first choice for roses. One of the nice things about receiving a rose with a flower in bloom is that you can be certain that you received what you ordered. There is no doubt.
I should add that this started as a gift certificate to myself, about which Matt contacted me more than once to make certain that it was received. And I placed three separate orders, but there were no flaws in pricing or execution. And I was notified of the time of shipping and the time of receipt.
I have little doubt that I will be back soon. I had been a Pickering gal, and I am so happy to find an own root providing substitute with so many of the roses, from old garden to modern shrubs, that remain on my must list.
On April 29th, 2017, DonnaMack added the following:
Having discovered that this company is amazing, I ordered about 8 more roses this year. They came yesterday, and most of them are in bud, and all of them are gorgeous. I ordered roses that were new to me, like Victorian Memory and Ballerina. I ordered another Navy Lady, two more Gruss an Aachen because my first two were so great. I ordered roses I have had before, like Sea Foam. I feel confident in ordering from Matt because he and his wonderful family obviously love roses and care about their customers. It shows in the quality of the plants and the great communication. I feel very fortunate that they are a resource for me.On August 31st, 2017, DonnaMack added the following:
OK. Pretty awesome.
I ordered two Prairie Snowdrift (the white sport of Morden Blush). We had terribly hot weather and the two turned pink, looking just like Morden Blush. I have three Morden Blush, so I wasn\'t really disturbed by it, except I thought that I should let Matt know that this happened. I did not ask for replacement because I was still happy. Indeed, I told him it wasn\'t necessary.
But Matt wanted to replace them anyway, once they were back in stock.
Well, wouldn\'t you know it - the roses turned white again, and have stayed white. When the weather is freaky one gets a little pink but they always return to white. So I emailed Matt and told him that replacing them wasn\'t necessary because they were fine. I did this because they have always been wonderful to me (and to a client) and they are a family owned company. But I was really impressed by his offer. This is customer service at its best!On April 27th, 2018, DonnaMack added the following:
Another excellent order from Matt at High Country Roses. I received a small but healthy 'Madame Hardy' - I was forewarned about the size, but it's fine. I also purchased 2 Jeanne Lajoi that are perfect and a 'Sparkle and Shine' for a client. And this is where it becomes really special. Matt knows that I work for a particular individual, and she had ordered a yellow rose that he amusingly described as a dog because the hybridizer had exaggerated its hardiness and he had already replaced about 50 in the Chicago area (wow, who does that?) So he wanted to know whether he should ship the dog or replace it with his suggested 'Sparkle and Shine'. I was able to contact my client and get the substitution, which he shipped to me. It's gorgeous.
He also kindly replaced a rose that didn't make it, with no questions asked.
My biggest problem is that Matt has added a bunch of new roses this year. Many of them quite unique, or not widely available like the hybrid perpetual 'Enfant de France'. I'm hauling out perennials to make room for these gorgeous roses that I simply cannot resist!
Posted on August 31, 2017, updated April 24, 2018
Posted on August 31, 2017, updated August 31, 2017
Posted on May 30, 2017, updated August 31, 2017
Posted on May 30, 2017, updated May 30, 2017
I too am having a hard time contacting these people. I sent a message well over a month ago about a rose, to which I still have no response. I recently placed an order, and made 2 orders by mistake. No response yet on cancelling the first order, and when I call, no one ever picks up the phone.
Starting to panic that something might be wrong.....On May 30th, 2017, Canarykeeper changed the rating from neutral to positive and added the following:
Was able to make contact, so looks like everything is in order here. On August 31st, 2017, Canarykeeper changed the rating from positive to negative and added the following:
Purchased 1 Madame Pierre Oger rose in 2016. Following spring, I reported it dead within 1 years time (they say they give 1 year guarantee). 2 months passed with no response. Sent yet another email requesting a replacement or refund, and still NO RESPONSE. Terrible way to treat a repeat customer of several years. Will no longer do business with.On August 31st, 2017, Canarykeeper changed the rating from negative to neutral and added the following:
Company called and stated they would replace the rose in 2018 April. Will update this post to positive when it is received. Glad they made contact, and I accept their apology for the miscommunication. On April 24th, 2018, Canarykeeper changed the rating from neutral to positive and added the following:
Sent me my replacement Madame Pierre Oger. Very friendly service too. Placed more orders with them this Spring.
Blutsauger Missouri City, TX (Zone 9a) (2 reviews) April 17, 2018
Posted on March 16, 2016, updated April 17, 2018
Posted on March 15, 2015, updated March 16, 2016
I bought my Sweet Chariot Miniature Rose from High Country Roses last Feb , 2015. It arrived in good condition , but because it came at a time when we were having a frost week , the leaves that were coming out started to turn yellow and fall off. Being a Ralph Moore hybrid , I was hopeful about its vigor and health.
It did look discouraging the few days after I got it , but it was due to cold temperatures. Now that the weather is getting warmer , the bare canes started sprouting new leaves again.
High Country Roses was quick with the delivery , and the packaging was well. The plant came with Moist Media , so the roots were not suffering from dry conditions during transport. It arrived early as well.
I am looking forward to having the first blooms. Thank you High Country Roses for the Sweet Chariot Miniature Rose !On March 16th, 2016, Blutsauger changed the rating from positive to neutral and added the following:
I recently ordered Peace Rose , Zephrine Drouhin , Golden Celebration , and Miniature Sweet Chariot roses from High Country Roses this February 4 , 2016. The Miniature Sweet Chariot is in a better condition than the rest , and was already in bud , in spite of just putting out leaves coming out of dormancy. The other roses were really small , and the Peace and Zephrine Drouhin are very small and scrawny looking. They are still struggling at this point , but the Golden Celebration is looking much better.
I am still pleased with the customer service because the owner sent an e - mail with a tracking number , other than the confirmation e - mail that is given when the purchase was made. The tracking number of the plants provides peace of mind to customers , knowing what is going on with their order. The plants arrived in time as well. Hope the Peace and Zephrine Drouhin do better soon.
On April 17th, 2018, Blutsauger changed the rating from neutral to positive and added the following:
I recently ordered several roses from High Country Roses. The roses arrived quickly , and are all very bushy and healthy. I am very pleased with the roses I received from them - Applejack rose , Sparkle and Shine rose , and Rose de Rescht. I highly recommend High Country Roses !
Ves Buffalo, NY (Zone 5b) (13 reviews) March 1, 2018
I ordered roses from High Country Roses as a present to my friend and I am thrilled how much they are absolutely gorgeous. They are technically sold as bands (1 quart pots) but they are quite sizable and almost comparable to the roses sold in 1 and 2 gallon pots. Very healthy as well. I made a small error when placing the order online and called the nursery. Matt, the owner, was on the phone and helped me right away. He is also the nicest person I've talked to in this business. Amazing roses, wonderful nursery, and a terrific owner. I can't wait to place more orders for myself as well.
mjk6358 New Richland, MN (2 reviews) October 17, 2017
Item Qty Subtotal
Topaz Jewel (PP6793) TOJE 1 $16.95
Size:One Quart Pot FOPA 1 $16.95
Size:One Quart PotJAMA 1 $16.95
Size:One Quart PotMOCE 1 $16.95
Size:One Quart PotBELP 1 $16.95
I ordered these on July 11 for planting this fall.
When I received the order a couple of the roses were a little beat up from shipping. I potted up all 5 in 1 gallon pots with good potting soil and in 2 months they were a foot high and ready to be planted in there permanent location. This will be my main source for roses for all future orders.
Rosemudder Madison WI, United States (1 review) July 15, 2017
Posted on March 27, 2016, updated July 15, 2017
First time customer, I ordered two roses, Blanc Double de Coubert and The Fairy. I had placed the order at another company and realized right afterward that they did not provide own-root roses; fortunately, I could cancel and order from High Country Roses, where all their roses are own-root.
Since we are having an early spring this year, I placed a special request on the order, which was to ship immediately rather than at \"recommended planting time for your zone\" which a lot of companies do, The roses arrived in about three days! They were packed well and the box sat unopened for a couple days - in a cool garage - until I could work with them.
The specimens are small - packed in 4\" square pots, and only about 6-8 inches tall - but healthy, many leaves, both roses even have one or two flower buds! I\'m not expecting much bloom the first year with such small bushes, but am encouraged. I wanted to plant them right away but am following instructions to harden them off first.
Happy with this first encounter.On July 15th, 2017, Rosemudder added the following:
Second year using this provider. The Abraham Darby I ordered is on the spindly side, but surviving (so far). I had one of last year's roses - The Fairy - die over the winter, and High Country Roses sent me a free replacement. Still happy with this company.
Mylena1 Cliff Island, ME (12 reviews) July 6, 2017
First I ordered from this company three years ago and then I didn't write any reviews and didn't give any rating, though the roses I received were healthy and already blooming. Now those roses are doing wonderfully all covered with blooms. This spring I ordered nine more roses and my experience is positive again. Though their packaging isn't great, the shipping was very fast and all the roses looked healthy when I got them. I like very much the choice and the price of the roses of this company. The plants are small, but it is even an advantage as it is easier to plant them in our rocky soil. And after being planted they begin to grow fast and bloom. THANK YOU!
Well, I'm not exactly sure what to think.
I ordered 3 roses on May 8th. (Abraham Darby, Pinata, and Wise Portia). Since I read on their website that they only shipped on Mondays and Tuesdays (and since Mother's Day was coming) I figured they wouldn't ship until the next week. Well that week came and went with no word from them (other than the confirmation of the order that I got right after I placed the order). Finally last Thurs or Fri (May 18 or 19), I used their online contact form to request information about when my order would ship....I still haven't heard from them.
I can't call as I am hearing impaired...so right now, I don't really know what to do or to think.
I actually used Garden Watchdog to find this company, and chose them due to their ratings here. But now I am getting rather antsy.
I am placing this as a "Neutral" review because of their excellent rating here, and am conceding that there must be some sort of mix-up. Depending on what happens, it may be upgraded or downgraded.
I am gardening in Zone 3 North Dakota.
Spring of 2015 I got 3 roses from High Country Roses. "Blush Damask", "Bourbon Queen", and "Général Jacqueminot". I also purchased 14 other roses from 4 other reputable companies. For me, High Country was the best out of 5 rose companies across the board. The plants were well rooted and took off faster than any other roses I planted that year.
Spring of 2016 I ordered. "Blush Hip", "High Country Banshee", "Champagne Arches", and "Victorian Memory/Isabella Skinner". Again all in excellent condition, well rooted beautiful plants. By the end of 2016 they had thrived and grown beyond my expectations.
Spring 2017 all the roses from 2015/2016 have survived with minimal to no cane die-back (these roses are zones 4 and 5 - and are thriving in zone 3 with horrific winters)and I am looking forward to purchasing more from them.
Their customer service is gracious and excellent. They treated me like family - I couldn't be more impressed with them. Theirs is the company that I recommend to my family and friends for roses - period.
b_schr Wayne, NE (Zone 4b) (12 reviews) May 1, 2017
I agree with others review High Country Roses. I've only just found them, but have ordered 4 miniroses. I'm really impressed with the plant stock and shipping packaging. Great!
Ordered several roses for a historic house garden I am planting. Plants came in excellent condition, not even a yellow leaf. A few in bud already, couldn't be happier with them.
Patty57 Wake Forest, NC (Zone 7b) (27 reviews) March 3, 2017
Posted on February 27, 2016, updated March 3, 2017
I have just received my order from High Country Roses and was very satisfied with the roses. Over the past few winter months, I have contacted Matt via phone and email and his responses back were very accommodating. Would order again from High Country Roses; very nice selection of roses.On March 3rd, 2017, Patty57 added the following:
My 2017 rose order has been received from Matt at High Country Roses. All are very healthy. Roses previously ordered other years are growing wonderfully in my garden too.
Matt, the owner at High Country, has been a delight to work with. My brother and I purchased 18 roses as a 50th anniversary gift for our parents, who reside in an extreme climate - 8,500 ft. altitude in Zone 3. It's my job to help plant and make sure they thrive, and as I live at sea level, had a million questions for Matt, which he patiently and cheerily answered. We discussed ideal rose selections (of which there were many), decomposed granite 'soil' in the crystalline subalpine zone, proper amendments, short season rose growing, and growth updates on our reserved own root roses. Example: "The Morden Blush just had the most amazing bloom." My parents enjoyed reports of every conversation. We initially planned to pick up in person, then elected to ship, changed the order multiple times, combined shipping, and more, and enjoyed the 18% off Super Bowl week Peyton Manning/Denver Broncos deal. Matt even offered to deliver the roses IN PERSON over Memorial Day Weekend since he would be visiting his uncle and mother-in-law who live within a half hour of my parents' somewhat remote address. Certainly, we were in unusually close proximity, but WHO DOES THAT? High Country does, and I won't buy roses from anyone else. Period. Thank you Matt, and High Country for making my experience an absolute joy : ) you feel like family.
Posted on April 29, 2016, updated May 21, 2016
I am new to growing roses and this was my first time ordering from High Country Roses, the first time ordering live plants from any company, actually. Most of the roses I ordered are an early 30th birthday present from my husband and grandmother, and what lovely gifts they are. I am very pleased with my experience with High Country Roses.
The roses I ordered are as follows: Cardinal de Richlieu, The Fairy, Buff Beauty, Marchesa Boccella, Ballerina, Zephirine Drouhin, Mountain Mignonette, Distant Drums, Madame Pierrre Oger, Bill Reid, Awakening, Honorine de Brabant, Reine des Violettes, and Gruss an Aachen. The shipment arrived when expected and in good shape. The roses were well packed and all seemed to survive their trip just fine. Some of the plants have buds on them, and the Gruss an Aachen even has a single bloom (which smells wonderful).
HCR has friendly customer service as well. I originally ordered only the Gruss an Aachen back in February and my husband and I decided to order the other roses a week or two before Gruss was to ship. I contacted HCR via email to see if we were to add to the order would they combine the orders to reduce shipping costs and Matt very graciously agreed to do so. Being excited and impatient I ended up calling HCR a couple days ago to confirm that the order was shipped and the gentleman I spoke to (I\'m assuming it was Matt) was very friendly and helpful. He confirmed that yes, my roses were on their way.
Based on what I\'ve seen so far I would have no hesitations ordering from this company again. Thank you, High Country Roses, for aiding the start of what may turn into a lifelong passion. God bless.On May 21st, 2016, thornsandmyrtle added the following:
It has been three weeks since my order from High Country Roses arrived (April 29, 2016), and I wanted to post an update as I am thrilled with how well my new roses are doing.
When they arrived I planted the roses in pots, the smallest being 1.8 gallons and the largest somewhere around 17-20 gallons, then mulched the tops of the pots and set them in a sheltered location to help harden them off. After a couple of days I made a stupid newbie mistake and sprayed them. I thought my poor little plants were goners, but after a whole lot of praying and leaving them alone, they are bouncing back, praise God!
Nearly all of the plants are showing signs of new growth, some of them a considerable amount. Reine des Violettes has around four new leaf sets, and Madame Pierre Oger about three. Mountain Mignonette bloomed one week after arrival and has been blooming since. Ballerina bloomed a couple of days ago, and as I type this has five lovely open blooms and fifteen buds coming along. Awakening has three large buds that should open in the near future. Marchessa Boccella also has a decent sized bud. The Fairy did have a single bloom, but it was unfortunately singed from my spraying.
Very pleased with the plants High Country Roses sent me.
kawand33 Lansing, MI (Zone 5a) (7 reviews) May 5, 2016
I recently ordered six roses from High Country Roses (Abraham Darby, Emily Carr, Ferdinand Pichard, Graham Thomas, Molineux, and Sentimental), and I was very happy with my order. I added the Sentimental rose later than the others and was able to combine it with my earlier order to save on shipping. I received an email when my order had shipped with tracking. All of the roses came in excellent condition. Molinex already has one rose in bloom, and I look forward to watching the others grow throughout the year. I would highly recommend this company.
A few years ago, I searched everywhere trying to find an Austrian Copper rose. High Country Roses had one so I ordered from them. Like all mail order plants, it was very small. But this rose grew very quickly, even in our very poor soil and has absolutely flourished. I look forward every spring to see it spilling over my fence. Last summer it had what looks like a "baby" so we will be transplanting it this year. I highly recommend this company
This is the best review I could give a company. High Country Roses is one of the very best online sites there is. I have ordered from them twice and have been very pleased. The first time I ordered an old rose that is apparently very difficult to grow and it took a while to receive it but they kept in touch with me and sent it when it was ready. It is a beautiful rose now - full of blooms. The second time was recently. I ordered a Sunny Sky Eleganza rose and the top was broken off of it when I received it. I called them and they returned my call immediately and said they would send me another one. Fantastic Service! I will definitely order from them again. They are the best.
This is the first time I ordered roses online. I go with this company after I read all of those positive reviews for this company through Dave's garden's.
I got 4 David Austin's roses from this company. The packing was good, but I guess due to the way the UPS left the box standing up, the soil fail out of 2 pots.
I wasn't sure what to expect but I didn't expect fragile looking 6 inches tall plants in a 4 X 4 inches pot. One of the rose I ordered, the Heritage- 3-4 tiny growth broke off from a tiny little main growth. I guess it's probably due to the UPS people threw around and the small plant could not take the impact.
I would hope that the company put a little warning on the box "FRAGILE" so whoever handle the box would put extra care.
If this is the usual practice, then I am OK with it. I thought that it's be a little bigger than a 6" tall, fragile looking rose for average $14- $16 each.
Will give these plants until May- June to see how they are doing. For now, will give the rating neutral. Company representative comment on March 30, 2015: On Mar 30, 2015 10:13 AM, High Country Roses responded with:
Hi love4garden -
Thanks for your review. I am sorry to hear about the rough shipping. Third party shipping is the greatest challenge we face in delivering quality plants across the United States. Please rest assured that all of our plants are covered by a one year warranty and this definitely covers the plants in the shipping process. If you would like a replacement sent, just let me know at [email protected] or 800 552 2982.
Additionally, I will let you know that I am having some new stickers printed to better identify the contents of the box and hopefully improve the handling of the plants in transit.
Our goal is for you to be totally satisfied with your purchase. If you are not, please let us know.
I feel like I have to thank this company with a review b/c they are so amazing. I have ordered about 14 roses from them this season, and the customer service is GREAT! I went on a binge but ordered the roses sporadically, which meant I was looking at a large shipping bill. They combined my shipments twice (once without me even requesting that they do so), and saved me a bunch of money. Then, I ordered without thinking about timing because I am leaving town and needed the rose rushed to me so I can harden it off and plant it (and so it does not die in a box on the patio when UPS drops it off), and he sent it by ONE DAY SHIPPING! Presumably without charging me for it, since I did not even request priority shipping when I ordered (my fault b/c the timing of this upcoming trip, which I planned forever ago, snuck up on me). As far as the roses themselves, so many of them have had buds and are SO HEALTHY and great. Some are smaller than others and I am not at all patient, but the first rose I planted has 5 roses, as we speak--whereas an "adult" rose I purchased in person at a nursery is still trying to summon energy to re-make the same sort of blossoms it had when purchased. My only gripe would be that a lot of the roses I want desperately sold out quickly, so I probably should not be writing yet another positive review but, like I said, I feel like I am in debt to them because they are such a great company! Thanks to Matt and everyone at HCR! I will definitely be back again and again!
itsmesue Canton, IL (Zone 5b) (8 reviews) June 2, 2014
Out of three different rose nurseries I ordered from, this one I like the best.
The roses from them are the most healthy looking, very good size, and arrived fast.
I ordered two "Bullseye" shrub roses and the plants looks really nice.
Plus, they had excellent communication about my order. The order confirmation, when the roses were shipped, and a tracking number.
This was my first time ordering from High Country. I received my antique roses well packed and the roots were still damp. They took off as soon as they were put in the ground. Will order from them again!
First of all...a correction: High Country Roses is not in Utah. Maybe it was at one point, but their address is P.O. Box 22901 Denver, CO. 80222 and their phone is: (1800-552-2802. The owner is Matthew Douglas.
I have ordered twice in 2013 from HCR. They are Awesome, Awesome, Awesome. I have been ordering plants thru the Internet now for many years. This is one of THE BEST places to buy roses from.
Number 1: Selection. They have a great selection of species, old garden roses in every class, and moderns to choose from. Yes, they have a smaller selection than some of the old school retailers out there, but they are tops in the roses they do grow....which leads me to....
Number 2: Plant quality is #1. I bought a Persian Yellow Foetida, and Bicolor Austrian Copper Foetida, Darlow's Enigma musk and a Gloire de Dijon very very early this year....and they arrived in perfect shape and have since bloomed many times (the Gloire & Darlow's) and grown tremendously. In the middle of this summer, just recently, I bought a Roserie de l'Hay and a Madame Alfred Carriere. They are bigger, healthier, and more professionally, read: translation: >>>>>gently! ------>>>>"I actually care about the roses I grow and therefore pack them well!"<<<<< these were packed better than Almost any of the other Internet places I have bought from. Some places use so much tape that the plant might as well be mummified in the box. not at High Country Roses. They are awesome!
Number 3: Ordering is easy and pleasant. The guy that runs the place is NICE, accommodating and CHEERFUL. I don't expect a jolly bombastic overload of positivity when I place orders or whatever, but the last thing I want to hear when I call to follow up, correct my own mistake, or add to an order is a sour, moody, sighhhhhh-ing, curt voice. Like I am one of the many problems of their day. I get that a lot of that in both my local and Internet nursery-people. What is up with that?
Number 4: I don't expect a super bargain when I go looking for a rarer type or class of rose. But I am your average, bourgeois, semi-suburban gardener....not your six figure trophy wife who "gardens" with her assistants who do all the work. I do all my own work on my half acre garden, as well as work full time. I cannot afford a $45 custom root & I don't care about exhibiting. I just grow, because I like doing research on unusual plants, for my own well being and to make things beautiful. I will look for affordable plants from many sources. HCR's plants are affordable, so is their shipping. It's not one of those places that charges a weird handling fee, a materials fee, (USPS Shipping should be an option, and their boxes are FREE, folks), a gas fee, etc etc, with an attitude in bold red typeface on the order page, like they are MAD at you for giving them business. At High Country Roses, there is no mickey mouse. It's easy, it is fair, and that is why I am a loyal HCR customer.
Cheers to High Country Roses!!! Thank you!!!!!
limabean Exeter, NH (Zone 5b) (3 reviews) June 8, 2013
After reading about the Musk Rose Ballerina, this company was one of the very few sources I could find. After waiting a year on backorder, the 3 arrived in Seacoast New Hampshire, small, in perfect condition with superb packaging. The first tiny blooms in the fabulous weather we are having are a tease about what I can look forward to in the coming years.
I ordered 6 roses in April with a ship date after 5-28. They shipped on time and arrived in beautiful condition! Matt was very helpful in recommending a rose for a particular site (drought and shade tolerant). Two of the roses arrived with buds and flowers. Well worth the price to get "own root" roses and I will buy from them again.
Posted on May 7, 2012, updated September 17, 2012
Company: High Country Roses
My first thought was to send a negative comment. I later decided to post a neutral comment...................I ordered a "Quadra" Canadian rose in early April. It was shipped April 16, 2012. The rose was alive when it arrived, but verrrry small. (two 8" sticks) I was expecting it to be at least as big as the ones I could buy locally. I watered it immediately. It perked up over the next day or so, so I started exposing it to the great outdoors a little at a time. To my amazement, a new bud starting growing on the tiny sticks. I hardened it off properly, and planted it in early May. It's still alive, but I still have my doubts. I didn't contact the company, because I figured it's still alive, and it's my mistake for ordering from them. I ordered roses several years ago from another company and was surprised at how large and robust they were. I guess I'll return to the other company in the future. Wish me luck with this one!On September 17th, 2012, Calico67 changed the rating from neutral to positive and added the following:
This must be one tough rose! It is now September and the rose is 4ft. tall. It was slow growing for the first month or so, then took off and hasn't stopped growing. I have had 5 blooms this summer, and hope it makes it through the Winter so I can really enjoy it next year. I fertilized it twice and watered it every day (because of the drought we've had). I'm thrilled. I've changed my rating, and thank High Country Roses so much for this pretty rose. Wish me luck through the Winter. I think I'll wrap it in burlap just to cut the harsh winter winds.Company representative comment on May 8, 2012: On May 8, 2012 6:16 AM, High Country Roses responded with:
I am sorry to hear that your Quadra is struggling a bit. Inevitability some of our plants are a little slow breaking dormancy and putting on growth. I examined our stock yesterday and I would put Quadra in that category. I would be happy to replace the plant for you. I want you to be completely satisfied with your purchase. (I definitely don't want you to feel stuck or that it was a mistake) I also want you to feel free to contact us with any issues. Customer satisfaction is much more important to me than any plant we sell.
alanabug Bishopville, SC (1 review) August 4, 2012
Hi, ordered darlow's enigma, rosa glauca, rosa ,mundi and apothecary's rose this spring and all of them are doing wonderful . Lots of new growth and all have bloomed except rosa glauca. The only problem I had was in july we had a bad heat wave for three days with tempertures in excess of 105 degrees and rosa glauca got burnt by the afternoon sun some, one stem died but is now recovering and putting out new growth. I think high country roses sales excellent rose cuttings and if your having trouble it's your own inexperience and not their fault.Also all the roses have had new basel shoots.
I ordered about 10 roses for the first time from this company. The owner was very courteous and communicative on the phone even advised me to delay shipping because of Abraham Darby being slow in growth.I appreciated his frankness and did so, the shipment arrived well, the roses were a tad bit smaller than what other companies send in comparision, but they have all taken off in vigor and are already flowering this very season in my garden.I will definitely order again from this company, Matt knows his roses and advises honestly!Thanks a bunch.
hhong3138 Elgin, TX (Zone 8b) (3 reviews) June 19, 2012
I bought 7 rose plants from high country rose. The communication is good, but the plants are so small and not worth the price they charged for. The gold busch was tiny!Company representative comment on June 20, 2012: On Jun 20, 2012 9:52 PM, High Country Roses responded with:
I'm also sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.
High Country Roses
I ordered "new dawn" and "white dawn" roses from high country because i was unable to find them locally. The plants were shipped in good time and are healthy, but are also quite small for the money.Company representative comment on June 20, 2012: On Jun 20, 2012 9:50 PM, High Country Roses responded with:
I'm so sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.
High Country Roses
My small own rooted roses arrived and I planted them in a zone four garden. That was last year. They stayed basically small plants setting roots. This year these roses are over four feet tall, fully branched and loaded with blooms. My Victorian Memory roses are the star of this years garden! I do not use chemicals and fertilize with composted manure. I cant say enough about how pleased I am with these roses.
Vashur Wichita, KS (Zone 6b) (9 reviews) May 5, 2012
Very nice healthy product... The packaging could be improved a bit by using a method to keep the dirt in the pots. Company representative comment on May 8, 2012: On May 8, 2012 6:05 AM, High Country Roses responded with:
Thank you for your positive review. Keeping the soil in pots during shipping is a constant challenge. We have recently increased the amount of packing around the rose and switched to a biodegradable void fill. Hopefully this will help keep everything in place. Enjoy your roses.
Just received my order for Rose de Rescht and Sweet Chariot. Both were very healthy band-size plants. The 'Sweet Chariot' had two opened flowers and were so fragrant they knocked my socks off as soon I as lifted open the tabs of the box.
Shipping was very reasonably priced. Packaging was good.
I would definitely order from High Country Roses again.
Ispahan Chicago, IL (Zone 6a) (55 reviews) March 31, 2012
Posted on November 29, 2011, updated March 31, 2012
I received excellent quality roses from this company earlier this fall. Plants were well packed and much larger than I expected given the size of the pots. I appreciate High Country Roses' thoughtful selection of varieties, as well as their candid remarks about hardiness and garden performance. I can't wait to see how my new roses will survive the winter and watch them grow up to be beautiful, hardy flowering shrubs. I would definitely order from them again. On March 31st, 2012, Ispahan added the following:
All of my roses from High Country survived the winter beautifully, and they are much more vigorous than roses ordered from other rose nurseries last fall.
Next time I need more roses for the garden, I will turn to High Country first!
A excellent company for roses ! I messed up however year before last by placing all of their Knock out roses on hold and forgetting the card I had placed them on reserve with was not yet activated . I was mortified with embarrassment . I plan to order from them again and hope I am not blacklisted . However the roses I do have from them are all huge and thriving !