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The scoop on 'Planet Natural'

  Company Profile  
Planet Natural

Mailing Address:
1612 Gold Ave
Bozeman, Montana 59715 (United States)

Phone: 1-800-289-6656
Fax: (406) 587-0223

Catalog Order Page: Hyperlink
Paper Catalog Cost: Free

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Recent reviews:
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Positive 0 0 0
Neutral 0 0 0
Negative 0 1 1
This company is affiliated with 1 company:This company offers a variety of gardening supplies.

Other helpful information:

  Feedback History and Summary  
33 positives
7 neutrals
12 negatives


Displaying the 50 most recent comments:

Negative CouncilmanJamm
Chicago, IL
(1 review)
August 23, 2017
I placed an order through PN's website last Friday, and while their shipping policy states that in-stock items will be shipped the same business day, or at the very least by the next business day, if placed after the cutoff time, on Wednesday my order was still 'processing' and I was given the runaround about what that means by the guy on the phone.

At this point, 'Scott', the 'manager', gave me a bunch of excuses about his recent vacation, the 'break-in' at the store over the weekend, etc, and how he's dealing with "real world issues" and my order is "small potatoes" in his view. All the while he still couldn't tell me if/when my order would actually ship. I finally gave up and asked him to cancel my order, and he said he was doing it "right now" but that he couldn't give me any confirmation and unless I wanted to "wait on the phone for an hour and a half for his accountant to come back from lunch" he couldn't refund my money. This isn't how e-commerce is supposed to work, 'Scott'.

Anyway, I explained to him that he was being kind of a dick for no reason, that I was simply a customer with REAL WORLD wants/needs/questions and he got real upset, told me he didn't have time to deal with this and hung up on me.

Anyway, my order still says 'processing' on their website and I haven't gotten my refund. I'm not sure if I ever will, but I'll take that up with PayPal/Visa if I have to.

I will NEVER shop through Planet Natural again, and I encourage anyone who values PROFESSIONALISM and customer service to avoid this company and especially 'Scott' at all costs, too.
Positive virginiarose
Portsmouth, VA (Zone 8a)
(64 reviews)
April 13, 2013
I was very happy that I finally found some 'Orange Porcupine'. I got three packets of Calendula all together and I was happy with the quantity of seeds for the price and with the s&h. I got an email confirmation and fast shipping.
I probably would not have ordered if I had read these reviews first. I have read hundreds of reviews and never anything this discussing.
Positive Michele_Chris
Inverness, FL
(1 review)
June 28, 2012
Ordering and receiving products from Planet Natural was a completely positive experience. The web site ordering process was user friendly and went smoothly.

The products arrived promtly as promised. unfortunately due to poor mail carrier handling, some items arrived badly broken. I notified Planet Natural of the problem and they replaced the items immediatly and they arrived in record time.

I was very satisfied and look forward to a long and stress free purchasing relationship with Planet Natural. You have made me a lifelong customer.

Thank You,
Positive littlefarm
Gilbert, AZ
(2 reviews)
December 30, 2011
Shipped quickly, packed safely, on sale!
Positive gweigel
Mechanicsburg, PA
(2 reviews)
December 26, 2011
I've ordered twice now from Planet Natural and both transactions have been perfectly fine. I got what I ordered quickly (compost pail and fertilizers). I'd do business again.
Positive 6aseeder
Arlington, MA (Zone 6a)
(4 reviews)
December 16, 2011
ordered worms, and they had some supplier problems. they sent them out, to arrive at my workplace, and due to a software glitch & thanksgiving weekend, i did not get the worms until a week later. many perished.

planet natural did not hesitate to offer to replace the worms, and they wanted to know the details of my shipping address when they realized it was a software problem. i can't verify they fixed that, but they wanted the details of the operation.

the next week i received very healthy worms, at no extra charge.
Negative minissa
Centerville, UT
(1 review)
September 10, 2010
Promised worms by event date --- I even wrote to verify that I had ordered in time. No worms. Response was "Oh, well, we just didn't get our worm shipment this week." Homepage looks like any other vermiculture farm that grows its own. Billed my card immediately. 48 hours ago was promised refund. Nope. Asked to talk to manager and was told "he'll call back in about 10 minutes." This was over 48 hours ago. Emailed and gave them another 24 hours to respond. Still have not seen my account credited (like the worms, it's "pending.") Just wrote to BBB and reiterated what I said in the email: email bursts are *so* easy to send it's unthinkable that with a customer who has said "I need my worms by date X" they wouldn't warn you that their shipment hadn't come in so you could make timely arrangements. Uncle Jim's saved our hides by overnighting. I have asked that PN be responsible for some if not all of the extra shipping cost. This is interstate commerce fraud pure and simple, and my next stop will be the FBI
Company representative comment on September 15, 2010:
On Sep 15, 2010 10:24 AM, Planet Natural responded with:

Planet Natural sincerely regrets that it was unable to fill the order mentioned above due to a supply error. Planet Natural took complete responsibility for that error and refunded the customer’s money in full. We take exception with the customer’s characterization of events and find several of her claims false and misleading.

-- The customer was dealt with fairly and politely in the phone call in which she learned of the supply error and that her money would be completely refunded. No where in that conversation did our customer representative say the statement the negative reviewer quotes. Instead, in a long call in which the customer was very upset, our customer representative repeated that the company was taking full responsibility and expressed its apologies while promising to make good. During this call, the customer made demands outside and beyond complete reimbursement. The customer representative, again politely, said those demands would be considered by the Planet Natural owner.

-- Our record’s show the customer’s money was refunded electronically by Planet Natural within 20 minutes of this call. Any delay, as is common, is the result of actions by the customer’s own credit service. The customer has neither called Planet Natural or updated her post to show that she has, in fact, received complete reimbursement, thereby leaving a false impression.

-- Contrary to the customer’s claim, our customer representative did NOT claim that the owner would call back in “10 minutes,” but would call as soon as possible. When the owner did call back later the same day, there was no answer. The customer did not respond to the message that was left inviting her to call back. As the customer’s listed number was apparently her place of employment, we can only speculate that the business was closed and/or the message was never passed on to the customer. Planet Natural makes every effort to respond to all customer calls.

-- No where on our website or in our catalog does it say that we are a vermiculture farm. Planet Natural carries thousands of products, including several types of living, beneficial organisms, and does its best to keep all of them in stock at all times. Our catalog clearly states the vagaries and special conditions of delivering live organisms in highlighted disclaimers that customers must consider when making purchases. When a supply of organisms is unavailable for any reason Planet Natural promptly notes this prominently on its website. Planet Natural learned one business day before a holiday weekend that it would be unable to fulfill the customer’s request. Last minute efforts to fulfill the order were attempted, but not possible. Again, Planet Natural regrets and apologizes for not being able to fill the customer’s order under the timeline that the customer requested.

Planet Natural has been in the mail order business for nearly 25 years. So far this year, we have filled over 30,000 orders. When we make a mistake, we take full responsibility and make prompt restitution. We are the largest Fed Ex shipper in our home county and our business continues to grow at a fast pace. We strive for perfection in filling orders, value our customer’s security by using the most up-to-date and sophisticated payment service available and take pride in our friendly and knowledgeable customer service. We take complaints seriously as long as they are serious and factual, and our goal is to make all our customers happy with our service. Rather than trying to defame our business with false and libelous statements, we invite this responder to try our services again to find out why tens of thousands of customers have enjoyed ordering from Planet Natural.

Neutral Missy_P
Vancouver, WA
(1 review)
August 19, 2010
I've got to start by saying that I rarely write a review about anything (except if I'm really mad), but I was so pleased with my recent order from Planet Natural that I want to pass it along. I LOVE THIS COMPANY! My husband and I have been battling ants all summer and we don't like to use chemicals. A friend told me about Planet Natural, so I gave them a call. The person I spoke with was very informative -- he listened to my concerns and suggested some products, which I purchased and received by the end of the week. Well, it's been one week know since the battle of the ants began and I'm pleased to say that we're winning. Very Happy in Vancouver.

Note from the Garden Watchdog editors:

It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This review was posted from a computer account associated with the company representative for Planet Natural. The review was changed from positive to neutral so that it would not affect the overall rating given by customers.
Negative linesplice
United States
(1 review)
August 14, 2010
Ordered a few items. There was no indication on the web site they were out of stock or back ordered. It has been over a week and though my credit card was billed the same day I ordered, nothing has shipped.

By not indicating what they have in stock or what will ship within a day or two, they mislead their customers and potential customers.


Company representative comment on November 1, 2011:
On Nov 1, 2011 9:34 AM, Planet Natural responded with:

Our apologies for not being able to fill your order. Please contact Planet Natural directly so we may offer a more specific explanation. We’re unable to trace your order from the information above. We’ve received NO complaint from anyone in “Waterbury” the listed origination point of your post. We have earlier orders for praying mantis egg cases from “Waterbury” on record, the last from May which came after our seasonal mantis supply was exhausted, none from August, when this is dated. (An “out-of-stock” email was sent and a full refund made for the May order.)

We sell over 10,000 egg case a year and they move quickly once gardening season starts. We quickly post a notice, highlighted in red – “SOLD OUT - Orders placed now will ship early spring 2011”--on our mantis page when we sell out. This year, we’ve pulled our mantis page entirely because so many customers ordered mantises despite the warning.

There is a chance that your order was placed during the small, three-to-five day window that it takes to get that notice up. If that’s the case, you should have received a full refund. In the infrequent case that other items from our catalog are out-of-stock, we quickly respond by e-mail or phone to let the customer know. You should have received such a notice with your options. If not, let us know. But without knowing what “items” you ordered, we’re unable to respond to your complaint. Again, please contact us and identify yourself so that we can make sure you’ve been treated fairly. We want your business.

Positive Laurie_in_MT
Bozeman, MT
(1 review)
August 2, 2010
My company has been doing business locally with Planet Natural for years now. I can't even imagine that a better store even exists! The staff is all so friendly and extremely knowledgeable. We have had nothing but the best experiences with PN. They have a huge selection of products at competitive pricing. I have personally recommended PN to dozens of people, and they all come back to me and raved about what an amazing store it is.

I wouldn't hesitate for a second to recommend Planet Natural to anyone...from a novice with houseplants to a professional organic gardener! Keep up the good work guys!!
Neutral sunnyb406
Bozeman, MT
(1 review)
July 29, 2010
Hello Everyone!

Just had to drop a line to rave about my first trip to Planet Natural! I've lived in Bozeman for about 6 years, I'd heard about Planet Natural but couldn't figure out where the store was located. So, I went to their website and called them up for directions. They were so nice and told me exactly where to find them. I was having problems with bugs on some of my houseplants (yuck!). The employees asked me if i needed help as soon as I walked in the door. I explained my dilemma to them and they knew right away what kind of bugs were on my plants and how to get rid of them! The owner of the store even jumped in the conversation to give me his advice. I've never felt so welcome at ANY store! What a great local business! And the best part, 2 weeks later, no more fungus gnats!
My only complaints are that the parking lot is small and they are kind of hard to find, but their new store should solve both of those problems. Thanks Planet Natural for all your help and I will be coming back again very soon!

Note from the Garden Watchdog editors:

It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This review was posted from a computer account associated with the company representative for Planet Natural. The review was changed from positive to neutral so that it would not affect the overall rating given by customers.
Neutral mole_gardens
Bozeman, MT
(1 review)
July 29, 2010
Posted on July 17, 2006, updated July 29, 2010
I have been ordering from Planet Natural for the past 5 years and love this company. There selection is the best I have found anywhere.

Great folks! Great Products! Great Prices!
On July 29th, 2010, mole_gardens added the following:

I have been shopping at Planet Natural for the last several years as I live in the valley and it is convenient. Just found out the good news that they will soon be opening up a retail store in one of the coolest buildings in town! This move will no doubt bring lots of locals in to shop for the latest in organic products. If you are a gardener that loves "keepin' it green" there isn't a better group of folks to go see. Can't wait to shop in their new store!

Note from the Garden Watchdog editors:

It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This review was posted from a computer account associated with the company representative for Planet Natural. The review was changed from positive to neutral so that it would not affect the overall rating given by customers.
Company representative comment on November 1, 2011:
On Nov 1, 2011 10:29 AM, Planet Natural responded with:

We have asked several retail customers if they would be willing to post a review of our company on the Dave's Garden website. Many of these reviews were posted from within our own retail store. This was explained at length to the editors at Dave's Garden.

Negative ajnmontana
Bozeman, MT
(1 review)
July 28, 2010
My two cents, for what its worth: I live nearby and shop locally. Planet Natural is located within a short distance from my home which is convienient enough. They do seem to have just about everything tucked away somewhere among their mess (in fairness, they are moving to a new building and will probably receive a nice makeover). If availability of of a large selection of products at a good price and convieniently located where enough to earn my business (and you would think it would be), I would certainly shop there and recommend everyone do so. However, Planet Natural has the worst attitude and Customer service of any company I can think of across the board from the owner on down to every employee in there. (Their attitude is somewhat apparent in the responses above to detractors, everything is clearly stated, its your fault, not ours and if you don't like it.........), thats not exactly said, but it's what HE means.
I know this is kind of general, so to give a specific complaint (about their website ironically). They advertise on their site that they accept phone in orders. Being that they are local, I do (did) browse the website prior to going shopping. On one particular occasion, I called in and asked if they had a certain ballast, reflector, and bulb in stock and they replied yes. I then asked if the order could be put together and I would stop by in a half hour. The response I got was, "you can pick all that stuff out yourself when you get here". Again, typical of their attitude. If you wont do it, dont advertise it.

My advice, Shop elsewhere unless you are in a real jam and live nearby and can go get what you need in an emergency.

Grow Green and Dr. Greenthumbs are better local options, some people don't deserve your business.
Company representative comment on November 1, 2011:
On Nov 1, 2011 9:38 AM, Planet Natural responded with:

Thanks for pointing out Planet Natural’s large selection of products and fair prices. And please accept our apologies for not being able to fill phone-in orders for pickup. As you note, we do accept phone-in orders, but only for shipment. If you come in to the store, we will gladly help you find the items you request and provide any information you may need to be sure you’re getting the proper equipment. This can be done quickly, depending on how many customers we have in the store when you visit.

Because of our large on-line, mail and phone orders, we usually do not have the time to prepare orders for immediate pickup. But, if you can spare a few moments, we’ll be happy to assist you once you come to the store. If you don’t have the time for an in-store visit, we suggest you phone in or e-mail your order.

We would like to take exception to your characterization of our customer service and we’re sure that hundreds, if not thousands of local and mail-order customers would do the same. Did you visit our store, as we suggested, when you called your order in? We sincerely doubt that you’ve dealt with all of our employees, as you imply, and we categorically stand by their professionalism. If you have a specific complaint about one or more, please let us know.

Our goal is to treat each customer as fairly and courteously as we can. Nor does it stop there. We make sure each of our customer service personnel are familiar with our products and are able to guide buyers to the most compatible purchasing decisions, especially, as in your case, when purchasing indoor lighting components. We treat all of our customers honestly and have for nearly 25 years.

No where in any of our responses to the above comments do we state or imply “it’s your fault, not ours” or “if you don’t like it…” We say what we mean and any inference to the contrary is not only defamatory but harms the credibility of the Dave’s Garden website.

We invite you to come in to our store – thanks for noting that we’re preparing to move into a larger, more convenient space -- or place an order, not only to take advantage of our selection and prices, but so that we may demonstrate our commitment to your satisfaction.

Negative Logan009
Bessemer, MI
(1 review)
July 5, 2010
I bought 3 mantis egg cases. Only 1 hatched. They stopped replying back to emails. Will never buy from them again!
Company representative comment on November 1, 2011:
On Nov 1, 2011 9:28 AM, Planet Natural responded with:

The egg cases of the preying mantis are delicate things and require proper conditions to “hatch.” Patience is required. Cutting them open to see what is going on, as you told us you did in our e-mail exchange, stops the young from developing (larvae to nymph) and in effect destroys them.

Depending on conditions and the season, the cases may take several weeks to yield young. Because of the way egg cases are gathered, there’s no way to tell exactly when they were “laid” (no mantid sonograms!), one of the reasons that the egg cases we ship may hatch weeks apart. And individual egg cases may yield young over a period of days.

The nymph stage that emerges from the egg casing, though generally similar to the adults (they have no wings), are small and, with ravenous appetites, disperse quickly in search of food. Often there’s little evidence that the egg case has produced nymphs. In our e-mail exchange with you we tried to establish a reason why you might not have had success in the time you gave them. We suspect that cutting open the egg cases prematurely might be the reason.

Female mantises lay 12 – 400 eggs and then enclose them in a sort of spittle that hardens to become the egg shell. That’s why some eggs yield dozens, if not hundreds, of mantises while some yield only a few. The nymphs can emerge anywhere from a few weeks to three months later, depending on conditions and the type of mantis (over 400 types of mantids are known to exist in the state of Iowa alone!).

Hatching usually occurs in the spring as light and temperature conditions change and doesn’t necessarily happen all at once. The conditions for hatching you provide are very important and the Goldilocks’ principle is in effect: not too warm and not too cool. You may want to provide your new hatchlings with fruit flies or pinhead crickets at first so they won’t be so quick to cannibalize or disperse looking for food when you release them in the garden.

You can see that the variables affecting mantis eggs are numerous and getting them to hatch is never a sure thing, especially if the right conditions, as per our included directions, aren’t followed. That’s why we guarantee live delivery of our beneficial insects. But, as you know, after several e-mails, our customer rep felt that we were no longer responsible for your egg cases when you admitted to cutting the tops off of the two egg cases.

Feel free to e-mail us again regarding this order and please reference this post. We want you to be happy with your order, even if you did inadvertently destroy the two egg cases that may not have hatched.

Positive sjcryor
Skowhegan, ME
(1 review)
July 4, 2010
Posted on July 3, 2010, updated July 5, 2010
On June 23 I sent you this:
I am pleased, excited and happy to report that One case hatched Sunday, Father's day, 2 more on Monday and a 4th yesterday. They are wonderful little creatures. I can't wait to see decrease in insects in my gardens!

You people give good weight! I have heard of other companies selling egg cases and nothing happened. I have praying mantis at work in my gardens! Thank you! Can you take pre-orders for next year? My friends and neighbors have already contacted you for some this year!

July 2nd - today, the 6th egg case hatched. I ordered 5 and received 6 and all of them have hatched! Once again, thank you for "Giving Good Weight" ! I am so very pleased!

Oh and my ant problem is non existence since these little guys have hatched! At first I shuffled around in my garden giving them ample warning so I would not step on them. Then I observed how fast they get away from my foot steps! I am so pleased to see them as I work in the garden. I know they are working for me - something was eating at my beans, no more!

On July 4th, 2010, sjcryor added the following:

Well, you all continue to amaze me! Today one of the egg cases that had already hatched, produced more baby praying mantis! What a joy! Thank you again!
Negative Dempsey
Big Lake, MN
(11 reviews)
June 17, 2010
I ordered lady bugs in late winter for indoor release. I told them in the order they were for indoor release and they charged me for them immediataely but had no intention of telling me they weren't sending them until spring. I cancelled the order and ordered elsewhere (costed a little more). Now I ordered lady bugs from them again since I figured there wouldn't be a problem in summer. They charged me immediately again but days later sent an email saying it would be one month until I got them. Ok so the live bug business may be intermittent fine, but DON'T CHARGE CREDIT CARDS BEFORE THE ORDER IS READY TO GO OUT. Is it just me or is Planet Natural the only garden company that does that? I order onions and potatoes and stuff and don't get charged till spring when they are sent, why should they charge for bugs before they intend on sending them?
Company representative comment on June 18, 2010:
On Jun 18, 2010 9:12 AM, Planet Natural responded with:

Hello - We use a very sophisticated "Payment Gateway" on our website to ensure that our customers credit cards are processed safely and securely online. More than 300,000 merchants trust this payment processor ( to handle their online transactions -- it is one of the best and most expensive systems available! Unfortunately, this system cannot distinguish if a product is in-stock or not.

To best serve our customers we work very hard to limit our backordered items. In most cases, we will ship your entire order the same day it is received. However, if an item is backordered we have two options:

1.) We can pull the item from the site -- which we will do if the item will be out of stock for some time.

2.) We can keep the item online and note (in bright red text) that the product is currently "Sold Out." We often do this with our beneficial insects as availability can fluctuate with the seasons and local weather patterns. Here is an example from our current ladybug page on the website:

"SOLD OUT! Orders placed now will ship July 12th."

We also note (in bright red text) the following on each beneficial insect page:

*** Orders placed during winter months will be shipped according to our 2010 Shipping Schedule (link), unless otherwise specified at checkout. ***

At Planet Natural we have been shipping beneficial insects for over 20 years. In fact, we also ship beneficial insects for many of the much larger mail order catalogs. Over this time we have become pretty good at it. So, it concerns us when a customer is not happy.

Neutral dirt_squirt
Framingham, MA
(1 review)
June 6, 2010

Note from the Garden Watchdog editors...

It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "mole_gardens" and "captain_compost." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.
Neutral captain_compost
Portland, OR
(1 review)
June 4, 2010
Posted on April 3, 2007, updated June 4, 2010
I recently purchased a compost tumbler online from Planet Natural. I was having a hard time deciding on which composter to get and sent several e-mails off to the company before purchasing. They answered all of my questions promptly and were always very helpful. My composter arrived quickly and in good shape. I will definitely be ordering again from Planet Natural.

I will also say, that before purchasing from them I shopped around. Not only did Planet Natural have a large selection of composters, they had some of the best pricing.
On June 4th, 2010, captain_compost added the following:

I just wanted to chime in again about Planet Natural. I've been shopping with them for over three years now and have not found a better website or gardening store around. Their staff is very helpful and seem like they generally care. My packages always arrive within a few days and their selection and pricing is second to none.

Note from the Garden Watchdog editors...

It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "mole_gardens" and "dirt_squirt." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.
Positive karin_mt
Bozeman, MT
(1 review)
June 3, 2010
I have been a long time shopper at Planet Natural and after a particularly good experience last week, it's time to share a review.

Over the years I have purchased items large (compost tumbler) and small (borax ant bait) from Planet Natural. Every purchase has been a positive experience. In particular, I rely on their great selection of organic fertilizers and it's the only stuff I use in my garden.

I have always gotten helpful advice and I've found the company owner to be particularly helpful and like-minded when it comes to helping me figure out my organic garden challenges.

Last summer a garden visitor was admiring our healthy, productive vegetable garden and asked "what's your secret?" Not that there is any single secret to a good garden, but my best advice was to use Planet Natural fertilizers, which my plants seem to really love.

I appreciate companies like Planet Natural that offer organic and healthy solutions, along with realistic and practical advice. I don't know of any other companies that can match this great combination!

Positive _species_
San Jose, CA
(1 review)
May 1, 2010
Hi I thought I would write up my experience ordering from this company...

What I ordered: Beneficial Insects

When I ordered it: 4/15/2010

How I ordered it: Website

There was an immediate confirmation email sent to my email address detailing the order and communication that another email would be sent when the order ships.

There was clear, concise information with details on how Beneficial Insect deliveries are handled on the webpage that I ordered from:

"Beneficial Insect orders received through Wednesday AM will be shipped the following Monday or Tuesday. If multiple shipments or a later ship date is required please specify on the shipping page of the check out process."

As I missed that next weeks delivery window I did not expect any action to be taken on my order....

On Tuesday 4/27/2010 I received a confirmation email indicating my order had shipped (free shipping via USPS).

On Thursday Morning 4/29/2010 at around 10:30am my order arrived in my mailbox.

All in all they did just as they said they would and on time! The delivery time beat my expectations as it was free delivery via USPS and the order arrived in great condition.

Thanks for the great job!

Negative IGotWorms
Denver, CO
(2 reviews)
December 24, 2009
I order my 500 red wigglers on 14Dec2009, charged my card the next day, but my order was not shipped until the 21Dec2009. The arrival date was suppose to be the 23Dec2009 (2 day free shipping). I guess the 2 day free shipping means longer then 2 days with live worms or anything that is live for that matter
I'm not sure who to blame, Planet Natural or FedEx because it took a week to process before shipping and now it is the holiday season and a snow storm in Denver. My worms went out on the trucks on the 23Dec2009 and also went back to the warehouse the same day. So most likely I'm not going to get live worms that I purchased, I'm going to get dead worms on the 28Dec2009.
How long do worms survive in a shipping box, its not going to be 7 days.

This is also my felt, should have purchased local and paid more and received what I order (live worms in this case).

Advice for Planet Natural, online business is done overnight if you are going to take my money overnight. If you can't ship what you are selling in a short amount of time then don't bill me until shipped.

My advice go somewhere else and shop. Most likely you will get what you paid for.

Company representative comment on December 24, 2009:
On Dec 24, 2009 8:56 AM, Planet Natural responded with:

All worm and beneficial insect orders received through Wednesday AM will be shipped the following Monday or Tuesday. This is clearly stated on our site, including the page in which the worms are purchased. (Note: We ship this way to ensure that NO perishable item gets stuck in transit over the weekend.)

Planet Natural guarantees live, timely delivery of our beneficial organisms. We stand behind this claim and have been shipping worms, as well as beneficial insects for 20+ years.

We understand the challenges involved with shipping perishable items and have gotten pretty good at it over the years. If your worms arrive in poor condition, just give us a call and we will ship out a new batch ASAP.

Negative garden_setter
Newtown, CT
(1 review)
August 13, 2009
Like genessee, I also ordered and payed an exorbitant amount for 2 day shipping, and assuming they had sent my order (since they charged my card IMMEDIATELY) I went down to my PO box two days in a row to pick it up. Now that would not ordinarily be a problem but I have an injured foot that makes it very difficult to get around. Besides, I need the stuff I ordered ASAP, that's why I paid for 2nd day air!

When I called them and asked what happened to my order, they were less than apologetic, but the girl looked it up and said she would send out my order overnight. I asked if that included the lacewings and she said that those would not go out until Monday, meaning I would get them next Wednesday at the earliest. This was not good news. So yeah, I raised my voice a little about that, said I need them now as the mites are wreaking havock on my echinacea and I'm having a party here at the end of the month. Then without missing a beat she told me she was canceling my order! I recommend everyone avoid ordering from them like the plague!

This is by the way the first negative web posting I've ever done on any company. They deserve it for their terrible terrible customer service!!!
Positive RoboGoat
Mannford, OK
(2 reviews)
July 7, 2009
Ordered trichogramma wasps and green lacewings from them. Fast order processing, fast shipping, knowledgeable staff, and free shipping on beneficial insects. In addition, they have some more exotic beneficial bugs that many other places do not carry. I would highly recommend these guys.
Positive Kathryn249
Riverside, CA
(2 reviews)
April 3, 2009
I received my order right away and was very happy with their customer service. I will use them again.
Positive eliryan
College Park, MD
(2 reviews)
March 9, 2009
I got a composter for Planet Natural about two or three weeks ago, and I've been meaning to post a review here because I stopped by this website when I was checking them out myself.

Aside from the fact that their credit card processor kept telling me my address didn't match up with whatever records they check, Planet Natural was terrific on the telephone and helped me quickly place the order.

It showed up quickly by FedEx (free from PN by the way) and the composter is terrific!

No problems; great company; TERRIFIC price. Did I really just a give a review on the web? First one! They deserve it. Great company. I know I'll be back.
Positive kentstar
Ravenna, OH (Zone 5b)
(39 reviews)
March 5, 2009
Very fast shipping! I ordered my products on a Friday and had them in hand by Wednesday! Very good at communication, too. This is my first order from them, and so far so good. I ordered Greensand, Worm Castings, and Rose Food from them. I am trying to go the organic way for the first time! We'll just have to see how the product works now. But I feel confident that it will work well. Good job and keep up the good work. You have a great variety of hard to find organic products that are so important for today's ecosystem.
On March 30th, 2009, kentstar added the following:

Just got my additional worm castings. Wonderful stuff! Thankyou so much! I can't wait to see the plants thrive on this stuff! Quick shipping too! A++++

kentstar NE Ohio
Positive L8ebugGarden
Minneapolis, MN
(1 review)
June 17, 2008
I had my heart set on a CompostTumbler, and watched eBay, Craig'sList and many other sites for weeks for the best prices, shipping fees and delivery times. Planet Natural had a competitive price, offered free shipping on this large, bulky item and promised quick delivery. The free shipping special saved me about $75. The CompostTumbler arrived approx. 1 week later, much quicker than the 4-6 weeks promised by most sites. I'm delighted, and have a yummy batch of black gold brewing in it now!
Positive mskitty1956
Philadelphia, PA
(4 reviews)
May 20, 2008
Excellent selection of hard to find organic fertilizers, reasonable prices, prompt delivery.
Positive ndeal429
Kennesaw, GA
(2 reviews)
May 9, 2008
Free shipping on heirloom seeds is a great deal! Nice selection of unique flowers and vegetables. Placed the order on a Sunday night, and received the seeds on the following Wednesday. Everything is sprouting, except for one thing, but it's my fault. The petunia seeds are fine like sand, and I accidentally spilled them on the clay and not in the bed. Maybe a few of them will make it anyway.
Neutral tory_d
San Diego, CA
(1 review)
May 7, 2008
I read the post about worms below and wanted to give my thoughts. I have been ordering ladybugs and fly parasites from Planet Natural for the last 15 years. They have always shipped in a timely manner and they guarantee live delivery. When I had trouble with a ladybug shipment last year (it was extremely hot here), I called them and they sent me another package the next week.

They only ship their bugs on Mondays, so I guess if you ordered at the beginning of the week it could take 10 days or so for an order to arrive.

Note from the Garden Watchdog editors:

It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This review was posted from a computer account associated with the company representative for Planet Natural. The review was changed from positive to neutral so that it would not affect the overall rating given by customers.
Negative utbaylordad
Junction, TX
(1 review)
May 5, 2008
I placed an online order for 500 red wiggler worms. The bill was charged to my credit card immediately, but the worms were not shipped until 11 days later. Their customer service page was constantly down. When the FedEx box arrived, I opened it and noticed a very bad smell that indicated decaying worms, which I found when I emptied them into the worm bed. I will not order from Planet Natural again.
Company representative comment on May 8, 2008:

On May 8, 2008 12:08 PM, Planet Natural added:

At Planet Natural we guarantee live, timely delivery of our beneficial insects/worms. Beneficial Insect orders received through Wednesday AM will be shipped the following Monday or Tuesday.

Beneficial Insects are shipped free of charge via either Fed EX or Priority Mail, depending on the insect ordered. Shipping methods are posted on individual product pages.

We offer both customer service and help pages online and post our 800# on the top of each page of our website.

Positive sloshgator
Orlando, FL
(2 reviews)
April 5, 2008
I ordered two items from Planet Natural and had no problems with fufillment and shipping. They sent three emails (order, receipt, shipping) and everything arrived promptly and in order.
Negative alexander3
Bethlehem, PA
(2 reviews)
September 22, 2007
I ordered 48% copper fungicide from Planet Natural. They sent me 10% copper fungicide. I even checked my "order history" at their web site, which confirmed that I ordered 48% copper fungicide. I wrote to them, and they wrote back saying "You were sent the correct product that you ordered." and then said that the supplier no longer makes the 48% solution, and they will update it on their site. Fine, so the 48% formulation is no longer available, but don't tell me I got what I ordered!
Positive WaterCan2
Eastern Long Island, NY (Zone 7a)
(21 reviews)
July 24, 2007
Excellent selection of fertilizers, soil amemdments, and hard to find plant care items, They even sell helpful bugs!. A "must have bookmark" for those in the know... Fast service.
Neutral asheshartford
Casper, WY
(1 review)
April 12, 2007
I am a 3rd grade teacher in Wyoming and our class is beginning to learn about the benefits insects have when being used for gardening. I recently called Planet Natural and spoke with an employee who was very helpful in getting us started. They gave me all the information I needed on praying mantis, lady bugs, and worms and got my order in as soon as possible. Knowing how the bugs should be kept, released and fed helped me to make this learning experience for my class worthwhile and fun! Thanks Planet Natural. I will make sure to pass the word on to other well!

Note from the Garden Watchdog editors:

It is the policy of the Watchdog that companies may not pose as their own customer in order to leave feedback. This review was posted from a computer account associated with the company representative for Planet Natural. The review was changed from positive to neutral so that it would not affect the overall rating given by customers.
Positive rowdygarden
Neptune Beach, FL
(1 review)
March 30, 2007
I have been purchasing home gardening supplies from Planet Natural for about 10 years now. Many of the products I have purchased I didn't even know existed until visiting their website. Mostly I have purchsed online and have had no problems with delivery time or product cost/shipping, but on occasion have oredered directly over the phone and found the staff to be knowledgable and very friendly. I have without reservation recommended this company to many of my friends and neighbors who are much more avid organic gardeners than myself and have had nothing but positive feedback from them as well.
Positive organicartist7
Vancouver, WA
(1 review)
December 17, 2006
Planet Natural is one of the best organic gardening companies I've dealt with. The website is so informative and easy to navigate. I was able to figure out exactly what pest infestation I had and how to treat it without using chemicals. But, the best part of my experience with this company was that I could actually call and talk to someone. The person I spoke with was polite and knowledgeable and seemed to genuinely care about my needs as a customer and organic gardener. Its so nice in this day and age to know that you can find a company that isn't corporate and is willing to care about you as a person, not just your dollar amount. I suggest Planet Natural as a very reputable source for any organic gardening need you may have: Even if its only a bit of information!

-Vancouver, Washington
Positive mulchmania
Ennis, MT (Zone 4a)
(1 review)
December 3, 2006
As I leave fairly close (by Montana driving standards) I have not mailordered from them, but they are one of my top favorite suppliers. Great selection, and their Semaspore has reduced my grasshopper problem from utterly horrendous to simply bad, a huge improvement! Staff has always been helpful and the owner has personally loaded purchases into my van for me.
Positive IndoorGardner
Falls Church, VA (Zone 7a)
(9 reviews)
October 27, 2006
So far I love this company. Everything comes in on time and they have so much great organic stuff. They also have the best in bugs. You may be surprised by how many companies not only don't sell the Nematodes they don't even know what they are for. I over watered a plant. Yeah bad me. That was before I bought a water meter (from them). I tried and tried everything known to man and then I got my catalog in the mail from My solution. It was like an angel speaking to me.
Negative genessee
Parker, CO
(1 review)
July 14, 2006
After ordering and paying an exorbitant amount for 2 day shipping, they waited 5 days to ship out the merchandise. When I called them and politely protested, they were so extremely cavalier that I asked to speak to the manager. The owner of the company came on the line and it was very clear why they have such a poor customer service attitude, despite their advertisements claiming otherwise. They obviously take their cues from the attitude of the owner. The man was loud, rude and an absolute bully. This is by the way the first negative web posting I've ever done on any company, but since this was the "owner of the company" as he loudly proclaimed, I felt it deserved to be communicated to others. Ann Lark in Colorado

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