P.O. Box 50
Morris, 06759-0050 (United States)
1-800-503-9624
(860) 482-0532

Reviews:

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Displaying the 50 most recent reviews

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Neutral
On Apr 6, 2021, proserpine (6 reviews) from Commack, NY (Zone 7a)

Posted on April 6, 2021, updated April 6, 2021 I used to order from WFF decades ago (literally), back when they and Wayside were the "go to" mail order nurseries for things you could not find locally. As time went on, other specialist nurseries arose and became reliable sources for more unusual things than WFF had. Fast forward to early March of this year when WFF appeared to be the only nursery offering three specific perennials on my wantlist. (Not rare or unusual, simply that none of my go-to online sources are stocking those this year.) So I ordered them from WFF. First thing I noticed was that there is no ability to specify a preferred shipping date on the order form; WFF says "ships at the right time for spring planting." O-kay then, I will trust them to know when my last frost date is. After all, they are only 2 hours away from me.... Imagine my surprise when I received a "Your plants have shipped!" email in *MARCH*! Three weeks BEFORE the average last frost date (April 15th) here.This did not make me happy, because the planting bed in question was still quite cold and mucky from recently melted snow. And the plants were bare root which meant I had to scramble to get them potted up somehow and stored frost-free at a time when overnights were still in the 30s. Nobody should ever ship plants to my zipcode in March! When ordering, I always specify "April 15th or later." Also, WFF sent only ONE of the three types of perennials in my order. The other two types were not included but "would follow later." Got the second of the three (two echinaceas) about a week later. Small pots but, I will say, well rooted. But frost was expected for the next three nights and so they had to stay in the garage. I still have not received the third perennial type yet, thankfully, because it is still far too early for those (Rudbeckias.) I suspect they are probably seed/greenhouse grown anyway. Unfortunately, any northeastern nursery who thinks it is okay to ship anything to a northeast customer at any time in March is unlikely to ever get another order from me. But at least now I understand why their shipping fees are so high compared to other nurseries who are NOT on the West Coast. Example using a plant material cost of $75-$99.99 from a well known midwest nursery starting with B = $16.95. Example using a plant material cost of $90-$150 from WFF = $29.00. Frankly, the only East Coast nursery with higher shipping costs is the one whose initials are P.D. (and I can't afford to order from them at all, so it's a moot point, lol)


On April 6th, 2021, proserpine added the following: I forgot to add a comment about the shipping box used for the second shipment (two echinaceas each in a 1-pint pot, basically 2.5"-3" square.) The box was the size that would accommodate 8 or 10 such pots, or perhaps a small shrub in a 1-gallon pot. One little plant/pot at each of the far ends, with some semi-crumpled brown paper tossed into the gapingly empty middle. Both of these plants would have fit in a small Priority Mail box with room to spare, but instead ended up in a 24" long x 8" x 8" carton. Such overpacking no doubt contributes to WFF's overly high shipping costs as well.

Positive
On Feb 19, 2021, mkh1313 (1 reviews) from Marietta, GA

Ordered 3 Cherry Nymph Amaryllis for Christmas gifts. The bulbs arrived in a timely manner. The blooms have been outstanding-extremely large with a gorgeous color. Will order again. Thanks Customer service told me how to keep the bulbs so they will bloom again.

Negative
On Sep 29, 2020, Frances60 (4 reviews) from Santa Cruz, CA

I had a similar (unhappy) experience to that of another reviewer here. I contacted WFF about issues with the quality of plants they sent (two roses out of five arrived in horrible condition, showing signs that they had been in their carton for far too long, and UPS screwed up the delivery of a box of perennials). I found that the WWF customer service phone line is never answered, so I contacted the company through email. I got an automated email response saying they would address the issue soon. But they never did. I assume they never will. Terrible customer service equals terrible company, in my opinion. It’s a shame, because WWF was once a reliable, friendly company. It is always a red flag if you cannot talk to a company representative over the phone!

Positive
On Sep 9, 2020, holly_grower (11 reviews) from Bear, DE

I ordered tomato plants from White Flower Farm this spring, when most online nurseries were overwhelmed by demand and staffing difficulties. I was told to expect shipping delays. However, I received the plants, carefully packaged and in good condition, perhaps only a week or two later than I otherwise might have expected. They have thrived this year and I have since placed orders for peonies and narcissus bulbs for fall planting.

Negative
On Jul 18, 2020, hillhl2 (1 reviews) from Detroit, MI

After receiving six plants--two nearly dead and four dead--on June 9, I took photos of all the plants in their packaging and sent an email with the photos to White Flower Farms on June 10 asking for my money back. Plant replacement would have been fine as well but I have received no response of any kind. The email I used is the customer service email as indicated on the WFF website. I have also tried to call, but the voice mail refers customers, again, to the same customer service email. I have now sent five emails to White Flower Farm and have received no reply whatsoever--not even an automatic receipt of email. I am so disappointed in White Flower Farm. Their customer service used to be very good. I'll never order from them again--they sent me dead plants!

Positive
On Jul 7, 2020, LRobinson (3 reviews) from Littleton, CO

I ordered over $550 in plants and merchandise from WFF in late winter and early spring 2020. Who could have guessed that COVID would have such an impact on Nurseries? I was impressed by the communication from the company, keeping us informed all along the way. My favorite items are a Cretan snake jar and the plumbago and lemon star thunbergia ordered for my deck. The pairing was suggested by WFF and exceeded my expectations. Just beautiful. I also LOVE the Chateau Tuteur Large. I have a David Austin English Rose and 2 clematis starting to grow on it. Of the many other plants ordered I did have trouble with alyssum. Box arrived torn and twisted and the plants mostly dead. WFF issued a refund immediately. A couple of other plants looked a bit sad, but have revived and are now ready to bloom, they were the big duck gold marigold and the Angelonia angustifolia Angelface. I am very happy with WFF and found items for my garden that I couldn’t find locally.

Positive
On May 31, 2020, Bourret (15 reviews) from West Newfield, ME

I ordered 7 tomato plants from WFF this spring. They were packed perfectly and were very healthy. We planted them about one week ago and are growing beautifully!

Negative
On May 23, 2020, CT_Transplant (1 reviews) from Springfield, IL

I’ve been a loyal White Flower Farm customer back to 2005 when I bought my first house in Bristol, Connecticut. I had a work-related relocation that brought me to Springfield, Illinois, but I continued to use White Flower Farms for superior tomato plants. I purchased for a few years with no issues and wonderful, healthy plants. NOT THIS YEAR. WFF shipped plants during a record cold snap and when they arrived, I immediately opened the box and found plants tipped around, 4 out of the 12 plants were missing tags (and i bought various varieties) and 5 were dead on arrival with obvious signs of frost damage. I contacted customer service for replacements (I plan ahead and had my order in to WFF back in February) and was told THEY DIDN’T HAVE ANY MORE STOCK. I am appalled that they SOLD EVERY SINGLE TOMATO PLANT and made no provisions for damage in transit. And to add insult to injury, now all other San Marzano plants are OUT OF STOCK at every other mail order nursery and it is far too late to start from seed. Since my original outreach, 4 more plants died. So over $85 for 3 plants. Thanks a lot WFF for ruining my garden this year. To their credit, they offered me a paltry refund for the 5 frost damaged plants (didn’t refund any shipping). They never responded to my follow up email. Shame on WFF for prioritizing profits during the COVID-19 pandemic over good old fashioned customer service. I will never purchase from them again. Great way to lose a loyal, long-term customer.

Positive
On Apr 25, 2020, PaeonNymph (1 reviews) from Russell, KY

Ordered $700 worth of plants from perennials, such as foxgloves and phlox to annual combination planters. Overall, I received 8 boxes of plants, and each plant was packaged extremely well with the safety in mind. Through no fault of the company, One box of plants was rather beat up, but none of the plants were damaged. All plants were received in good health except one which is exceptional considering the 40-some plants ordered. Nothing a little TLC can't fix.

Positive
On Apr 15, 2020, DonnaMack (66 reviews) from Elgin, IL (Zone 5a)

Posted on April 15, 2020, updated April 15, 2020 Posted on August 1, 2003, updated April 15, 2020 I have been ordering from WFF yearly since 1998. My experience is different from a lot of others' because I order primarily bulbs, including tulips, narcissus, alliums,lilies, fall and spring crocuses, anemones, and so on. The quality has consistently been excellent. One of the reasons that I order hundreds of bulbs from them is that I do a "per bulb" cost analysis, and in quantities from 3 to under 50 they are usually cheaper than others, even if the others have an early bird discount (particularly in the 10-12 range - I can't use 50 of a single tulip). I have also ordered sensational peonies (3 Festiva Maxima, 2 years ago, for $19.95) and ferns. These, I suspect, are the areas in which the company excells, which perhaps explains the conflicting responses. I have ordered only a handful of perennials, but the campanula persificolia (12) I ordered years ago were great, and when I reported that one of them died, they sent three as a replacement. (I stopped ordering these types of perennials when I realized how easy they were to grow from seed). I did order a baptisia australis from them that established itself and bloomed in a single season; some I ordered from another company took three years to do the same. I recently sent them an e-mail because a particularly trio of lilies did not appear. They left a message with a toll free number, and when I called informed me that they had already put in an order for replacement. When one particularly finicky allium failed to appear in sufficient numbers, they apologized that they no longer carry it and asked what other allium I would like. I named a more expensive one, was congratulated on my great taste, and done! For bulbs, ferns, and peonies, then, they are my first stop each year.


On June 4th, 2004, DonnaMack added the following: Just an additional note. For certain specialty items, WFF is phenomenal. As a substitute for a less than great performing set of allium atropurpureums (an allium I have ordered from several different companies, and its performance has always been mediocre), I requested allium karavatiense, and it was spectacular. I put in 12, and 12 perfect specimens came up large and robustly. My Vie en Rose daffodils (pink division 1 daffodils are few and far between) have been great performers. The Festiva Maxima peonies I referred to in my earlier e-mail are in bloom, and put all the others I see in neighbor’s yards to shame. Lastly, I was seeking a red rose with certain qualities, decided on Tess of the D’Urbervilles, and found that WFF was the only supplier. I ordered six roses from three different suppliers, and all are very good, but this bare rooted specimen is the largest and most vigorous. It was also, at $19.95, the most expensive, but because of its quality I felt I received my money’s worth. Their lilies are great too. But if I were seeking a shrub, on the other hand, I would go with Forest Farm – I have eight great shrubs from them – so far. Perennials – Munchkin or Bluestem, especially since WFF is so expensive and the quality, from the feedback I am reading, is not there.
On April 15th, 2020, DonnaMack added the following: I thought I was taking a bit of a chance ordering 2 President Lincoln lilacs from White Flower Farm but WOW am I impressed. I received, yesterday, 34 inch tall completedly budded out plants. I ordered them at my last home from a fabulous company that sent me tubes that grew into wonderful plants, but these were as big as those were after three years. The packaging was superb. They could not be more perfect if I had gotten them from a garden center and driven them home. The price and the shipping costs were, I thought, quite reasonable until I saw them. Now I think I got a steal! Thank you White Flower Farm.
On April 15th, 2020, DonnaMack added the following: I must add something else that I just realized. As I noted above, I received containerized 34-inch plants. The plants described on the website were 12-18 inch bare-root plants for $32 each plus shipping. So I received plants that were twice as big as promised, and White Flower Farm honored the original price of $32 each plus shipping. I am blown away!! Thank you for being more than honorable WFF! Donna

Negative
On May 19, 2019, 2017ginger (2 reviews) from Shaftsbury, VT

Posted on May 8, 2019, updated May 19, 2019


On May 19th, 2019, 2017ginger added the following: (This is my email to customer service) Good morning- A package was delivered (left on my porch) on Saturday. I'm not even sure if this is the 'complete order', as the status of the order is still saying 'open'. I have not opened the package, I am refusing this order /package (I had cancelled, as I stated over the phone with XXXX on 2 May, yet it miraculously shipped that day, all of the sudden). I have been checking my order status daily and there has never been a 'shipping' status. Nor was there ever an email sent out to me regarding when my order shipped (as your website stated it would do) Well...This order is still in 'not yet complete' status as of today at 4:30am. This order has been nothing but a complete run around for me, giving me anxiety and stress. Needless to say, I am very disappointed and will be refusing and sending your package back to you today and expect to be 'cheerfully refunded' Have a nice day, Thank you, Mrs. Griffin (Response) Customer replied Cc: [email protected] May 6, 3:05pm Dear Mrs. Griffin, I am sorry this ordering process has been stressful for you. I see your complete order was shipped on May 1. Should you wish to return your order, the item cost will be refunded to your credit card upon return to the Customer Service Office. Please let me know if I can be of further assistance.  Thank you for contacting White Flower Farm. (My thoughts) How could my order be shipped out on 1 May, when I was informed on 2 May by XXXX via phone conversation that my order was still incomplete. I was told that my order could not canceled and that I could refuse it. So I refused it, without opening it. I received my $200 plus dollars back but not the $44.00 charged for their shipping and the money charged for taxes (for such a small package) what a ripoff...

Positive
On May 13, 2019, PlantTillPlantd (10 reviews) from Mount Pleasant, PA

I ordered a few select annuals that arrived today, everything looked quite happy and healthy upon unpacking. White Flower Farm is always a great source for gardening inspiration, I love their selection, but they are definitely pricey. I find that paying more for plants helps to ensure that you get what you want, without unwanted outcomes such as new diseases for your garden. Plus a guarantee on the plants you purchased. It's worth the extra money, especially for gardeners with small gardens. I will definitely order more hard to find goodies from them in the future! Thanks!

Positive
On May 1, 2018, dacoitdan (11 reviews) from Lanexa, VA

Received my first order. I ordered dahlias. They shipped at the proper time and were healthy. Good experience.

Positive
On Jan 16, 2018, dawnhouston (1 reviews) from Houston, TX

As a gardener from the northeast transplanted to Texas, I would like to share my compliments for WFF. I miss my visits to their beautiful garden in Litchfield, which is worth the trip for anyone venturing through the area. My garden in CT was bountiful with many WFF plants. Their plants were of the highest quality. I can't wait to receive my next spring shipment in Texas!

Positive
On Dec 14, 2017, Ves (13 reviews) from Buffalo, NY (Zone 5b)

White Flower Farm has fabulous delphiniums. They might be comparatively more expensive than elsewhere, but are absolutely worth it. It was my first order from them, delph. bloomed fairly quickly and rebloomed during the summer. Stunning color and form. I've already ordered more for next year. Great shipping and packaging too.

Positive
On Dec 8, 2017, collectorpalms (15 reviews) from College Station, TX

Expensive bulbs and shipping for tulip Bulbs! Only ordered bulbs that I couldn't find elsewhere. The bulbs were plump though. Second time ordering.

Positive
On Jul 6, 2017, Mylena1 (13 reviews) from Cliff Island, ME

For the first time I ordered two hydrangeas from this company and I was amazed at what I got. The plants were big and healthy, and I even divided one bush into two. After planting the hydrangeas immediately started to bloom - all three of them. I was also amazed at the choice of hydrangeas this company has. I will order here again. THANK YOU!

Negative
On May 24, 2017, Alansanne (1 reviews) from Needmore, PA

I placed an order with this company on May 4, they charged my credit card on May 5 for almost $70.00 and I still have not received a shipping notice, as of today it still says "processing". I have called them twice and they will not give me a shipping date. I have long ago received all of my other shipments from other companies except White Flower Farm, I hope the plants arrive before it gets too hot here in my zone 6b location but I am very worried and hate the stress this causing me!

Positive
On May 20, 2017, NJFlowers (2 reviews) from Randolph, NJ

I wish you could leave a review somewhere between neutral and positive. I want to LOVE White Flower Farm (oh that catalog!), but I only like them. The positives: good selection, especially of perennials that can be hard to find elsewhere; stuff ships when they say it will and at appropriate time for planting; good performance of some plants. The negatives: high prices; small plant sizes; and occasional poor plant performance. So I have kind of figured out over the years what I can and can't buy from them. I won't do shrubs anymore after I was sent a lilac twig that died and I won't do daylilies as places that specialize in these flowers are superior for that. I do turn to WFF for perennials I can't find elsewhere, just knowing the cost will be high, the plants will be small, and my husband will say, "You spent $200 for THAT!" But they are plants and will grow. The iris I planted from WFF last year are gorgeous--the stars of my garden right now. The perennials I planted earlier this spring were small but are doing well. My bare root roses are thriving. So I'd say order from WFF but just adjust your expectations, especially for cost, accordingly.

Positive
On May 18, 2017, BethAtlBeach (1 reviews) from Atlantic Beach, NY

I have been a White Flower Farm customer for many years and not only buy plants for my garden, but also regularly give White Flower Farm gift certificates to friends and family who garden. I order my plants in February to make sure I get the heirloom tomatoes and hard to get plants that often sell out. The plants usually come around Mother's Day. This year they came early, and for some reason, several of the plants did not make it. In the past I have had one or two that did not survive, but this year I had 8 (of 36) that didn't make it.. True to their word, when I called, they promised to replace the plants that didn't make it, no questions asked. While some of the more popular, heirloom plants were, unfortunately, sold out, White Flower gave me the option of replacing them with different varieties, or getting a credit. I like that they stand by the plants that they sell, and that their customer service is nice, and helpful. I would definitely recommend White Flower Farm.

Positive
On May 3, 2017, CCplantlover (2 reviews) from Falmouth, MA

I ordered two orders of "The Works" Daffodil collection last summer (200 bulbs); the bulbs arrived in time for planting last fall. The bulbs were good sized and in excellent condition. I planted them within a week. This spring they are simply gorgeous. Many are large flowered, fragrant, quite a few double flowers and a great variety of color. I will be ordering more bulbs this year as I want to increase the area devoted to spring bulbs. I've ordered from this company for a number of years and have always been pleased with the plants and have always had good service. I have daffodils that are blooming now that were put in a number of years ago. I have found that bulbs planted in shady locations will often "peter out" over time; that's mostly due to location (light) and neglect (the bulbs do need to be fertilized after flowering). But bulbs that are planted in sunny locations and fertilized continue to expand and product beautiful flowers year after year. I've been very happy with my experience with White Flower Farm.

Negative
On May 1, 2017, bonsaiguydw (5 reviews) from Mendenhall, PA

Ordered a trillium grandiflora flora pleno and it arrived rotted. Called multiple times and could never get a live rep . When I left an email that I'd leave negative feedback, Valerie contacted me and said they send me a new bulb. Two weeks later, no corm, no contact from them and I can't reach them. If it were a few dollar item I'd forget it, but this costs over $30. At this point a credit would be great.... but I hate to see them loose a customer.

Negative
On Apr 26, 2017, Rsundquist (1 reviews) from West Hollywood, CA

First I must say I'm a new customer to White Flower Farm, although I do a lot of online shopping and this review is about the processing time, not the actual products. I placed my order with them on 4/17, today is 4/26 and I still have no tracking number and my order has not been processed yet although my card was charged immediately. The website clearly states "orders are shipped at the right time for planting in your area" My zone is 10b so late Feb. I called today and was told orders can take 7-10 business days to process and that many many customers were in front of me. and I should call back on Friday (4/28 after the tenth business day). Seriously?! This will be my last order from WFF. I get that this must be busy season for them in April in Connecticut but there are many other options out there for my gardening needs

Positive
On Apr 18, 2017, southampton (1 reviews) from Palmetto, GA

Through no fault of this company, I never received the White Wisteria or Day Lily that I ordered. The problem was clearly on my end, but Diana and Donna gave me a credit for the honor anyway! Now, this is customer service that goes way beyond expectancy. I give them five stars for listening to my problem and assisting me in a most professional and caring way! Because of this alone, I will look first for my plants at this fine company!

Neutral
On Apr 12, 2017, Mia_Lousie (6 reviews) from Evanston, IL

Ordered bulbs this spring from several companies. Always compare bulb size where that info is available. White Flower Farm didn't provide bulb size but I figured that for the money, they must be selling premium goods. The bulbs received are fine but not huge or outstanding. Prices seem high for what was sent, compared with other suppliers. One Dahlia Fleurel bulb for $10.50 and from another supplier 3/$11.95. Same quality. Hmmm.

Positive
On Apr 11, 2017, raspberrypicket (5 reviews) from Circleville, OH

I ordered two lily collections (36 bulbs) and received them last week. The lily bulbs were big and plump and looked freshly dug! They exceeded all my expectations! I compared the White Flower Farm lily bulbs to those I bought at a big box store, and the store lily bulbs were tiny and dried out. I am looking forward to seeing and smelling the lilies later this summer! The size and quality of White Flower Farm lily bulbs were outstanding! (Circleville, Ohio)

Positive
On Jan 13, 2017, KDboodo (3 reviews) from Irving, TX (Zone 8a)

This review is written about a RECENT experience, not something from years ago like some of the reviews which I find so useless. They are very serious about making sure you are happy with your purchase; five stars! I chose to order 2 Daphne amaryllis bulbs from White Flower Farm this fall (2016) I had one bulb bloom not true to color. I was offered a replacement bulb from whatever varieties were still in stock (this variety being sold out) or a replacement of the same bulb sent next year. They even offered to let me wait and ensure the second bulb bloomed true before submitting the request. When they heard the second bulb was blooming the right color, but only 2 blooms per stalk (which I had figured might just be a quirk to this variety) they decided to send a replacement for it too! I will get my replacements next year, as I like this variety and did not want the others. This was my first order from WFF, and I will be keeping them on my list of places to order from :)

Positive
On Aug 3, 2016, willworkfordirt (4 reviews)

I purchased a Waterfall Japanese maple from White Flower Farm this past spring and it is doing well so far. I was very impressed with how carefully packaged the maple was when it arrived and the delivery was timely.

Positive
On Jul 7, 2016, smilingred (4 reviews) from Madison, WI (Zone 5a)

Every time I've moved over the past 20 years, I've ordered 100 mixed daffodils and 25-50 mixed daylilies to jump start my garden my garden. Even though I've done this many times, I'm always impressed with the results each spring. Thank you White Flower Farm

Positive
On Jun 13, 2016, Elspeth65 (6 reviews) from Stow, OH

My father has always sent me flower arrangements from WFF for my birthday, so last summer when we started "remodeling" our garden I decided to give them a try. I ordered some Snow-in-Summer and ajuga, plus 2 Brazelberry bushes, one blueberry and one raspberry. Everything arrived promptly and packaged well, and the potting medium was still moist. A couple weeks later I ordered some foxglove and the lavender goodwin basket - both arrived when promised and were large and healthy. (I did manage to kill the lavender over the winter, but I don't fault WFF for that, just my own black thumb.) In July my dad sent me a gift card instead of a bouquet, and I bought some Iris New Moon and several peonies. Again, shipped at the right time and packed with care. I had berries on my bushes within a few weeks of receiving them last summer. They overwintered well and are bushy and healthy now, the blueberry bush is already covered in berries. The digitalis did not flower last year, but I did not expect it to. The ajuga and snow-in-summer are happily spreading and flowering, and the peonies and iris are huge and have given me multiple blooms already. I ordered a white azalea this spring, and it is the cutest little thing. So far it is doing well. I have been very happy with my experiences with WFF and I wouldn't hesitate to recommend them.

Negative
On Jun 9, 2016, seashore (4 reviews) from New Haven, CT

I planted my first garden in about 1981 with about $600 worth of plants from WFF, a fair amount in those days. I was enchanted to visit in order to make my purchases. They had an extensive demonstration garden, which helped me refine some of my choices. Their catalogue was intelligent and exhaustive, and almost all of their listed plants were available to be seen on site. They propagated all of their plants, and potted them up in square pressed cardboard pots, which were easy to compost. And their plants were large, vigorous, and had obviously been well tended while awaiting purchase. I have wonderful memories of several returns, pulling my little green wagon, with my daughter and several plants in tow. I have not visited WFF for many years, because I found that there was a sharp decline, once the family who originally owned the business had sold out to a corporate entity. I recently was in the vicinity visiting the Bellamy-Ferriday House, and on a whim stopped by. If you have a local garden center which sells Proven Winners and Monroe plants, don't bother to come to WFF. They are selling the same stuff, at elevated prices. They don't propagate any plants, as far as I could tell. Plus, there was only one person operating the cash register, so there was a huge line. Patronize your local garden center. From what I have heard from friends, the mail order service is about what you would expect from how sadly declined the retail outlet has become. Sic transit gloria mundi. It was once a really special place.

Negative
On Jun 7, 2016, dlevy (3 reviews) from Siasconset, MA

I placed an order for several plants this spring.Against my better judgement.I have had bad experiences before…However their offer of larger size Perovskia tempted me.The russian sage arrived,well packed,large plants in big containers.The plants appeared to be dormant.I coddled them.Sun,food water etc…..a month later I had to admit that 2 springs of green on twenty-some plants were all I was going to get.The entire shipment was dead.

Negative
On May 23, 2016, MNASC (1 reviews) from Excelsior, MN

I have NEVER had a more horrendous customer experience in my many years of mail ordered plants (or anything else). It is STILL unresolved after trying to contact the company SIX times. I honestly wonder if they're about to go out of business; they are so unresponsive that it is clear they don't care?! Here's my blow by blow experience: my advice to you -- stay far far away! They cost in you money and time! (1) Received a White Flower Farm gift certificate as a gift from my mom for our new house. Yay! I treasure their catalogs, and have dreamed of affording their plants! (2) I ordered two butterfly garden mixes ($200 total) on April 24 that was showing "ready to ship" online. I had a planting deadline of May 15 for HOA reasons, so I double checked availability. So excited! (3) Didn't receive a shipping confirmation, so I called the following week. I waited on hold until they wouldn't let me wait anymore, and then I left a message as instructed. No return call. Hmm... worried. (4) I call back again. No apology for the unreturned call or wait. Was told they would ship early May... no explanation, just a curt "not ready". I explained my deadline, and they said OK, not to worry it will ship early May, we'll put a "rush" on it. Awesome! (5) Around May 12-ish, I am genuinely worried about the deadline. I call again. Get a nice agent... Donna, maybe?... who empathizes but says the plants aren't ready. I say I need to cancel my order -- and I want the gift certificate refunded because I have lost patience with them promising and not delivering. She says OK, so sorry, you'll get an email in the next day or two with both cancellations. OK -- phew, that's too bad, but that's an outcome I can live with. (6) NO CANCELLATION(order or gift certificate) WAS EVER MADE! Credit cards charged. WTH? At this point, it feels like a bait and switch. I'm starting to get angry. (6) I call again -- leave a message again. (And I'm not an idiot - I leave order number, call back number, reason for my call.) No return call. Seriously? Companies do this in 2016? (7) I send an email with all the above to customer service. No return email. (8) The *&^! plants -- that I needed and were told would arrive weeks ago -- shipped today apparently! (Or at least, I got a UPS notice from them.) I bought other plants to meet my deadline, so this is beyond total belief. Like I said -- this company has cost me $200 -- and hours of headache and hassle. It remains unresolved. The worst of it is that this was a gift certificate (that was supposed to be cancelled) so I don't even know if I can use my credit card company to dispute the charges. You can bet that I am darn well going to try, however... ! Will keep you posted!

Positive
On May 4, 2016, MollyBlooms (12 reviews) from Grosse Pointe Farms, MI

Ordered three coleus plants and they arrived in decent shape, although the planting medium for each was bone-dry -- no wonder, since they were shipped late in the previous week and so had a weekend to dry out before arriving the following Monday. The next day the coleus looked better after a good watering. I'd give this experience a "B."

Positive
On Oct 6, 2015, themagoos (1 reviews) from Owasso, OK

“White Flower Farm has the BEST customer service and I truly appreciate that, especially when customer service is declining in so many businesses today!”

Positive
On Sep 20, 2015, ellenfoster (10 reviews) from Hinesburg, VT

This is a lukewarm +. I've ordered bulbs and plants from them in the past. The bulbs were large and healthy. The plants were only OK. They have a good cross the board selection. I've also used them for Christmas presents- "buy 3 for different addresses" as well as some miniature live Christmas trees. These are great for my dad, since they arrive pre-lit and with decorations, but they have been disappointing to me. None of my Christmas trees have made it to being replanted outdoors, but my local nursery told me that I could not expect them to be inside for a month and survive for re-planting. WFF sight does not give adequate detail for me to know this. Nothing wrong, just not great. They are expensive and the shipping charges are appalling.

Positive
On Jul 16, 2015, nitzi1944 (12 reviews) from Kings Park, NY (Zone 7a)

Posted on November 15, 2014, updated July 16, 2015 Posted on October 8, 2014, updated November 15, 2014 Posted on October 7, 2014, updated October 8, 2014 I had a gift cert. I ordered some Carnegie hyacinths and specifically told the phone person I wanted them delivered the VERY END of Oct. This is b/c I am having knee surgery the beginning of next week. Guess what? They just arrived and it will be 75 degrees today. Too warm to plant bulbs. I am going to refrigerate them. The shipping charges are TWICE the price of any other reliable catalog bulb seller like Brent and Becky or Colorblends.WFF is VERY overpriced and if it weren't for the gift cert., I wouldn't have ordered. MY first experience with WFF. I don't think I'll order again.


On October 8th, 2014, nitzi1944 changed the rating from neutral to positive and added the following: I am impressed by the offer of WFF to refund shipping charges on my original and also to resend the bulbs at the end of the month when I will be home from the rehab facility after knee surgery. Gives me hope that companies want to keep a customer. I am taking advantage of this offer b/c I don't know if the refrigerated bulbs will survive. I am changing my rating to positive b/c of this offer. Thank you WFF!
On November 15th, 2014, nitzi1944 added the following: I received the replacement Carnegie hyacinths. Thank you for your kind consideration and offer. I got someone to plant them for me and look forward to Spring. WFF came through for me.
On July 16th, 2015, nitzi1944 added the following: I must say, the white Carnegie hyacinth bulbs were gorgeous. They were very large. They bloomed for a long time and I received sooooo many compliments.

Positive
On Jul 9, 2015, BeaGardener (2 reviews) from Lexington, MA

In 2014 I ordered 5 ajuga plants, 3 lithodora plants, and 3 "Tutti Frutti" agastache plants from White Flower Farm. In May 2015 I was very concerned that these plants had not made it through the winter. After contacting White Flower Farm, their Customer Service promptly emailed good advice about the ajuga plants: do the scratch test at the plant crowns, and if one sees green, the plants are alive, just slowly waking up. What a relief to find this to be true of the 5 plants! As for the 6 other dead plants, WFF CS requested that I send photos of the dead ones. My husband photographed the dead plants with his phone, and I uploaded and sent the photos to WFF. They had already refunded all 6 to my credit card, and acknowledged and thanked me for the photos. I am satisfied by the entire experience, as everyone who contacted me was helpful, polite, and responded as I had hoped they would. As a result, I will continue to be interested in their business!

Positive
On Jul 3, 2015, gardenkarma (9 reviews) from Allston, MA

I'm not usually daft at ordering from mail-order garden companies online. I do it enough to have experience with what to expect, so my experience ordering with this company may simply be an isolated incident. I ordered a flower assortment for hanging baskets only to realise the (read: high) price didn't even include a basket. Just 4 flowers - annuals. OK fine, that's on me for assuming. Only 2/4 of the flowers arrived. OK fine, they let me know on the packslip that the rest would ship when available. Communication was key! Unfortunately, the 2 that did arrive were thrown about the packaging so that the soil was everywhere but in the pots (no damage visible to the box from the outside) and the plants were small and yellowed on arrival. Those 2 flowers shrivelled and died before their partners arrived. Requested replacements, was met with no resistance whatsoever, ultimately received 4 healthy flowers - packaged beautifully this time! The difference was like night and day. Plastic around damp soil - that stayed in the pots - little bits of cardboard to keep things spaced and in place. They must have hired an engineer between my shipments. Joking and trouble aside, the flowers were given a home in a shoddy hanging basket I made myself (cringe, it's all right) and they even came back from the "dead" this year. Can't really complain about any of it in the long run.

Negative
On Jun 26, 2015, songjingjing915 (1 reviews) from Pelham, NY

It's hard not to say I am disappointed... I was attracted to the company website for its large selection and proximity to where I am (Westchester county in New York). In the past 18 months or so, I spent a little over $300 on their website, and have been let down by the quality a few times... I received bare root peonies that were falling apart, dahlias that 2 out of 3 didn't come up had sick looking tubers when I got them (the website no longer carries the same dahlia so my comment didn't even show up on the website). The Echinaceas I got, while quite healthy and thriving, were way smaller than what you would get for the same price at local nursery (of course I didn't know this in early spring when I pre-ordered my plants). Some plants are of nice quality (I enjoyed my dutchman's pipe, bergonia etc.), but I am very sad that I lost so many plants due to poor qualities... disappointed...

Negative
On May 29, 2015, NCgardener42 (1 reviews) from Willow Spring, NC

Posted on May 29, 2015, updated May 29, 2015 Spent hundreds of dollars with this company over a few months' time, and was repeatedly disappointed. Their ordering system is a mess, and while customer service is pleasant, they are not very competent. The plants often arrived with stems cut off by cardboard inserts, dry roots snapping off in their paper(!) packaging, and the ones that did arrive somewhat alive either didn't thrive or were the wrong plant. For example, I ordered tree form wisteria. For $238, I was expecting two trees. What I got were one (sort of) living and one dead vine. Because I used a gift card for a portion of this order, I was given "merchandise credit" for $100. When I attempted to place an order for $98, they charged my card $45. The only reason I was willing to place another order for overpriced, crappy plants was because of that credit. Requests that this credit be honored were ignored. I posted honest reviews of the items I ordered on their website which have all mysteriously disappeared. So I made a post on Reddit to warn other gardeners away from this company, and was directed here to write this review. STAY AWAY from White Flower Farms.


On May 29th, 2015, NCgardener42 added the following: Edit to add: Another "mystery" I have experienced with this company relates to the other negative review that has been recently posted here. When you try to cancel an order that has been sitting at "Processing" for a while, it seems to magically make its way out the door that day. I had to refuse delivery of some potatoes, tomatoes and peppers that I had asked to be cancelled & refunded after this happened on two separate occasions.

Negative
On May 14, 2015, barbarasa (1 reviews) from Potomac, MD

Posted on May 14, 2015, updated May 14, 2015 I am very, very disappointed in White Flower Farm. I ordered oak leaf hydrangeas in mid April for shipment in early May. When I hadn't received them (and the order was still in "processing" status) on May 7, I called their customer service group. After getting a run-around from the regular representative, I spoke to a manager. She said that they were very backed up because of Mother's Day, but she assured me that my order would go out on Monday, May11. She agreed to send it express and then gave me "her word" that she would take care of it and I would receive the plants no later than Wednesday, May 13. By Thursday, the 14th, the plants *STILL* had not shipped. I called and canceled my order. Fortunately, I was able to find the variety I needed at my local garden center. I will never order from White Flower Farm again. I suggest that if you don't want this kind of aggravation and run-around, you stay well away from this firm.


On May 14th, 2015, barbarasa added the following: After I posted this review, I got the following email from Cathy Hughes at White Flower Farm: I am contacting you today regarding the negative review posted to The Garden Watchdog earlier today. Let me begin by saying I apologize order 04198892 was not shipped at the time promised and I am sorry for the inconvenience this caused. I was the supervisor that spoke to you on 5/7/15, as the manager of the department was out of the office at the time of the call. I neglected to make certain the ‘Snow Queen’ hydrangea was available to ship before promising it could be and I regret this error. Would you consider accepting a gift certificate in the amount of $50.00 as compensation for the error? Please advise at your earliest convenience. ******************************* I replied with the following email: Dear Ms. Hughes, Thank you very much for your offer of a $50 gift certificate. However, I will not take you up on it. My comments about your company are not based on money – they are based on the kind of customer service which I received. I find it very interesting that you promptly replied to a negative review, while you never bothered to follow up on whether or not the plants, which you had promised would be sent on Monday, in fact were. And, even though, when we spoke on the 7th, I asked you whether the plants were actually available, you never looked to see if the plants were in stock! You were obviously more interested in getting an unhappy customer off of the phone than in really trying to solve the issue. I think that this is an excellent example of why I will never do business again with White Flower Farm and why I will continue to recommend to others that they not buy from your company. ********************************************** Obviously, White Flower Farm thought that I would revise my comments in exchange for a $50 gift certificate. I will not.

Positive
On May 10, 2015, MattW1969 (5 reviews) from Fremont, OH

Ordered a clematis and a Miss Molly butterfly bush. Was very pleased with both plants. Miss Molly was larger and more robust than I had expected. Would recommend.

Positive
On Dec 16, 2014, titaniumhipster (1 reviews) from Glen Oaks, NY

BoldChat Support Thanks for contacting us. An operator will be with you shortly … (Val) Hello, my name is Val. How may I help you? (Paul) I’ve got some questions about your terrariums. (Val) Certainly. (Paul)Well Val. You seem pretty confident. Let’s see if you can give me some accurate answers to my questions. Last year I bought a “Stained Glass” terrarium. This year I want a “Victorian Conservatory.” How do I avoid any overlap in the plants they contain? (Val) I’m not sure I understand your question…do you mean how do you space them accordingly so that the plants don’t end up on top of each other? (Paul) Nooooooooooooooo. What I meant was if terrarium #1 contains an African Kaboodle plant, how can I avoid the plant present in terrarium #2? (Val) Well, the kits are set up as collections. So in terms of switching plants out for different ones, I’m afraid we can’t do that. (Val) In the Victorian Conservatory, there is Ruby Red Club Moss, Button Fern, Peacock Moss, Pin Cushion Spikemoss and a Bird’s Nest Fern. (Paul) O.K. Could you list the plants present in the “Stained Glass” kit and the ones present in the “Victorian Conservatory” kit? This would help get started in choosing which kit I want. (Val) Absolutely. Listed above your last text is the Victorian Conservatory, let me get the elements for the Stained Glass. Just one moment please. (Paul) I await your answer. (Val) In the Stained Glass, there is: Pin Cushion Spike moss (Selaginella kraussiana “Brownii’) Pin Cushion Spike moss (Selaginella kraussiana ‘Aurea’) London Pride, Button Fern, Tricolor Fern and Ruby Red Club Moss. (Paul) It would be great if you could show me color photos of each of the plants you have listed. If you can do so I will be your friend forever (well for at least twenty minutes.) (Val) I will try to find some for you. Can I try to attach them in an email to you? (Paul) That would be great! Thanks for your efforts on my behalf. (Val) Not a problem. Could you please provide me with your email address? (Paul) [email protected] (Val) Okay. Give me just a few and I will send the email over. (Paul) That would be a great help. (Val) Not a problem at all. I am happy to help. (Paul) I’m standing by. (Val) Paul, I have just sent the email over. (Paul) O.K. I need a few minutes to find it. (Val) Sure. (Paul) Got it! If it was within my power to grant you a holiday bonus I would do so but for now a hardy slap on the back for a job well done will have to do. (Val) Why thank you! If it’s not too much to ask, in place of a bonus perhaps you could give up a nice review on Dave’s Garden? (Val) J (Paul) Dave’s Garden? Who? What? Where? (Val) It’s a website, where customers post review about every single nursery out there. (Val) https://davesgarden.com/products/gwd/ (Val) Called Dave’s Garden Watchdog (Paul) Well, how about that! I’ll get on it right away OR as soon as I get the wording to my liking OR as soon as I prioritize it. But I will get it done. You guys certainly deserve it. Especially you Val. (Val) Paul, thank you so much. I will tell my manager, and she will be happy to hear this as well as see the review. Thank you so much again. (Paul) Well you not only talked the talk but you really did walk the walk. Over and out. (Val) Take care Paul! The operator has ended the chat. Thanks for contacting us. As a result of this chat I DID buy the Victorian Conservatory terrarium. Paul Tobin Floral Park, NY

Positive
On Nov 26, 2014, joevai1 (4 reviews) from Montrose, CO

Posted on November 18, 2014, updated November 26, 2014 I'm not happy to be writing this review because I've dealt with this company for many years. Their prices are high but everything I have received from them has been stellar quality and perfectly packaged for shipping. However, I feel I should give a warning about ordering their amaryllis bulbs. I received the rest of my bulb orders in a timely fashion but no amaryllis. Each order showed they would be shipped "separately". I placed this order in September so I would have the bulbs in plenty of time to flower out for Christmas. Since it is after the middle of November I called for a status of my order and was told the bulbs were just now beginning to be shipped and that somewhere in "the book" (I assume the catalog) it states that they won't be in bloom for Christmas. I still haven't been able to find that caveat anywhere. My order was checked and the bulbs shipped yesterday - still not enough time for a Christmas bloom. When I stated that I should have bought the bulbs locally I was told they are much smaller which, of course, I know and that's why I was willing to pay a premium price for these bulbs. I'm just very unhappy that I didn't know about the shipping date in advance. As a parting sentiment, the rep noticed that I live in Colorado where it's been very cold and said she hoped they didn't freeze. When I questioned her she said that they ship UPS and sometimes the plants sit in the truck for a long time and that White Flower Farms had no control over that. That made me feel warm and fuzzy about my order. Not only are they later than expected but they may be frozen mush when I get them. There are many other reputable companies out there to order from. Guess in the future, I'll be ordering from them.


On November 26th, 2014, joevai1 changed the rating from negative to positive and added the following: I have happily changed my rating from negative to positive. A rep from the company contacted me and assured me this was a one-time incident. She then immediately took care of my problem to my sincere satisfaction. I'm pleased to be able to say I'll be buying from them again. It's said that you really only know a company by how they treat you when things go wrong. I couldn't have asked for a better response. In addition, the rep has also contacted their publication department to make sure that in the future customers are aware of the bloom time for the amaryllis. As a footnote, the bulbs finally arrived and they were not frozen!

Positive
On Nov 21, 2014, preashannah (1 reviews) from nj,
United States

I am AMAZED at the customer service of this company. I has no idea about their guarantee when I bought my plants and when they arrived I was not satisfied so I called them up and within seconds they had refunded my full order and said I could keep the plants. NO HASSEL, NO PROBLEMS, NO COMPLAINING! I will definitely order again!

Positive
On Sep 29, 2014, Jadwin59 (15 reviews) from Rochester, NY (Zone 6a)

I ordered 7 "blue billow" gallon-sized lacecap hydrangeas in early September and received the order about two weeks later. The plants were carefully packed, in excellent condition with minimum breakage and sizeable, moist rootballs. They have thrived since being planted in a prepared bed. WFF is not cheap, but it's a good source for a cultivar that I couldn't find locally at this time of year, and the plants appear to be very high quality.

Positive
On Sep 22, 2014, artistgardennyc (1 reviews) from New York City, NY

I realize people have varying experiences with ANY retailer these days so I don't mean to refute the negative comments. I can only say that I have always rec'd excellent plants that have thrived beautifully in my NYC garden. Recently, one of my new three digitalis plants did not thrive well. I called for advice and the White Flower Rep immediately offered to replace all three of them, no charge, because they are sent in sets of three. I thought this was quite generous.

Positive
On Aug 19, 2014, judypal (1 reviews) from Waterbury, CT

In the last 3 months, I needed to identify 2 plants. I emailed White Flower Farm with each picture and I received the identifications immediately. The emails were courteous and precise. I live in CT and have dealt with them in the past and have always received excellent service.

Negative
On Jul 7, 2014, darct (1 reviews) from Gales Ferry, CT

I ordered two Sweet Fragrance roses (my absolute favorite rose) earlier this year. When I did not receive any shipping notification, I contacted White Flower Farm and was told the shipment would be late due to the "the plant not quite ready to come out of the greenhouse." Then several weeks later I'm notified that due to customer demand and lack of product, they are shipping me a different rose. I immediately e-mailed back to two different e-mail addresses that I did not want a substitute rose. They needed to hold my order or refund my money. Within minutes I received a shipment notification . . . Basically too late. Neither of my e-mails were ever answered. I have no idea what roses I received. They were both labeled "Kiss Me" but one rose is coral and one is cotton candy pink. I will never order from White Flower Farm again!!

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