Photo by Melody

The scoop on 'Pepper Joe's Inc.'

  Company Profile  
Pepper Joe's Inc.

Mailing Address:
141 Parker St, Suite 300
Maynard, Massachusetts 01754 (United States)

Phone: 888-660-2276

Catalog Order Page: Hyperlink
Paper Catalog Cost: Free

» E-Mail them
» Visit their website
» Like them on Facebook
» Follow them on Twitter

Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 0 0 0
Neutral 0 0 0
Negative 0 0 0
This company is affiliated with 1 company:This company specializes in:

  Company Comment, posted on February 22, 2012:  
November 2015

We're super fired up (ha, ha, hot pepper humor) to be continuing the 25 year tradition of Pepper Joe's. Pepper Jo (that's me, Laura Jo) is the new owner. Pepper Joe still spices things up (sorry, couldn't resist) in his retirement. We still have the same fabulous seeds, high customer service expectations, and love of a great pepper grow. You can reach out to us at [email protected], our Facebook page with 85k+ followers, Youtube with 500k+ views, or phone 888-660-2276. We are humbled and proud of our Top 30 ranking in Dave's Garden and will work hard to keep it that way!

  Feedback History and Summary  
153 positives
8 neutrals
6 negatives


Displaying the 50 most recent comments:

Negative DTownDannyB
Mesquite, TX
(1 review)
May 11, 2018
Ordered and was looking forward to planting the Carolina Reapers seeds I ordered. Although I was sent 14 not one of them germinated (I have started many plants from seed so I know what I'm doing). I had read the many positive reviews on hear and trusted them over the negative ones I read and ordered. I sent customer service an email regarding this and they never responded back. I just wanted some seeds that would germinate. I would've rather just had seeds that actually germinated over all the extra misc stuff they sent. Money wasted. Will never do business with them again.
Company representative comment on May 11, 2018:
On May 11, 2018 2:50 PM, Pepper Joe's Inc. responded with:

Very sorry to hear you are having these issues. We reply to every single email that comes through our system. It is possible that one may have fallen into the cracks. Please give us a call at (888-660-2276) or email us at [email protected] and we would love to take care of you and the issues that are presented. Hours of business are Monday through Friday 8am to 5pm. Looking forward to hearing from you.

-Quinton from Pepper Joe's

Positive stanca
El Paso, TX
(3 reviews)
March 8, 2018
Posted on March 8, 2018, updated March 8, 2018
Great customer service and highly knowledgeable. Seeds are delivered fast. Their website offers a wide variety of extreme hot peppers and tasty recipes. I will order again based on their service alone.
On March 8th, 2018, stanca added the following:

I should also mention they provide a lot of samples and that is a most excellent bonus!
Positive johnc1974
Marana, AZ
(1 review)
June 6, 2017
I have ordered over 30 varieties of peppers from Pepper Joes. so far the ones i have growing are doing very well, i dont have them all growing yet but soon i will.
I love the variety of seeds they offer, very nice selection. and very fast shipping.
The customer service is just outstanding, i had an issue with one that i got as a free pack. It was not growing for me. Beth contacted me and is sending me new seeds for free to replace them. She responded very quickly to my email.
It is nice to find a company that works so hard to make their customers happy.
They have gained a lifetime customer.
Thank you Pepper Joes
Positive Chadcarew01
Orangevale, CA
(1 review)
May 31, 2017
the people at pepper joes are amazing and very knowledgeable. They are wonderful to work with on placing orders. They have earned a lifelong customer.
Positive tkdjim
Derby, KS
(1 review)
May 12, 2017
Posted on May 12, 2017, updated May 12, 2017
Got My Carolina Reaper seedlings that I ordered from Pepper Joes yesterday and have them planted already.
Looking forward to the jump start on these super hots just like last year!

On May 12th, 2017, tkdjim added the following:

oh yeah... also thank you for the Free seed packets!
I have 12 of each type seeded in jiffy pots already as well.

Thanks Pepper Joe!!!
Positive aedeos
Burlington, WA
(1 review)
April 24, 2017
I've ordered from them for the past couple of years. Their expansive collection of unique, fairly priced seeds has allowed me to get exactly what I want out of my garden. Shipment is quick, feedback is quick, staff is friendly. Without the Pepper Joe's team, my life (and food) would be far more bland.

I've ordered from other pepper stores, but none match Pepper Joe's overall.
Positive Punky1869
Roy, WA
(1 review)
April 13, 2017
I had a really hard time trying to order online due to my internet so I called them up. My order was a very big order and the lady that helped me out was very patient and helpful! I got my order in 3 days. I appreciated the help n knowledge
Positive johnsioux
(1 review)
April 6, 2017
I ordered 10 Carolina Reaper seeds from Pepper Joe's and got about 15 of them. But that's not everything, I also got 2 extra bags of seeds (different sort of chilis) plus Carolina Reaper pods for free! Also the delivery from US to Finland took only 5 days or so. Highly recommended!
Positive gibson175
Richmond, TX
(1 review)
April 3, 2017
3rd time returning customer after initially ordering the "dynamite in a box" which gave me the top 5 super hots all of which had a success rate of 85% at germinating. And I'm by no means an experienced gardener. I've had great luck using a 72 count rooting system tray with the 80 degree heating pad under it to keep at a constant temperature. I use a small amount of root stimulator and just wait. Super hots take a long time to germinate where as the others are a few days to a week. With an 85% success rate, either I'm just damn good, lucky, or seeds are of great quality. I'd argue it's a little all of the above.

It's great to watch all the videos you guys put out on how to plant, fertilize, prune and grow peppers. Keep up the great work and thanks for all the free seeds with each order.

Thanks pepper joes!
Positive FishboneTabby
Ayer, MA
(1 review)
March 31, 2017
Posted on March 31, 2017, updated March 31, 2017
I've been ordering seeds from Pepper Joe's for about 5 years and I could not recommend them any more for your source of rare, quality pepper genetics. They are really fantastic people, their products are reliable and many of their offerings are absolute must haves for true pepper connoisseurs. My gardens each year would really not be the same without them. I always like to add a few new varieties to my collect each year but most of what I grow is from saved seeds at this point. I have 2nd and 3rd generation seeds that were saved from pods I grew from PJ's that are still true to type despite pepper's tendency to cross pollinate. There are a lot of good vendors out there for seeds and I'm sure there are other good pepper seed vendors but none of them are Pepper Joe's! If you have any questions they are always more than happy to reach out and they send freebies with every order.
On March 31st, 2017, FishboneTabby added the following:

Positive purplethorns
Streetsboro, OH (Zone 5b)
(7 reviews)
March 20, 2017
Ordered sweet pepper seeds from this company. Wanted more, but they specialize in hot pepper seeds you won,t find anywhere else. Wish I could eat hot peppers...they are good for you. Seeds germinated well in my own potting mix I created for my garden seeds. Watched the was great..Tried the paper towel experiment. It worked well. Good unique company.
Positive ph0neman
Marion, IL
(1 review)
March 20, 2017
Good folks at Pepper Joes. Good communication and promptly delivery. Had a little issue with a pack of seeds not germinating and thy resent promptly along with a few extras. Highly reccommmend.
Positive morgangardens
Rushville, IN
(1 review)
March 20, 2017
I have only been growing peppers for a few weeks now but I have been very happy with Pepper Joe's. The videos and simple yet detailed explanations have already help me in my short time as a gardener. Thanks Pepper Joe's!
Positive LLOYD88CA
Port Hope,
(1 review)
September 12, 2016
A few weeks ago I ordered seeds. My order was processed that same day, and shipped out. Within a week I received my seeds here in Canada. I was disappointed with the free seeds sent, and just sent an email, explaining said disappointment. Within an hour I got an email with kind regards to my feedback and they sent out more free seed to me. Can't say enough about their professionalism and great customer service..... I will definitely be back!!!!
Positive NewbiePeppie
Yakima, WA
(1 review)
May 25, 2016
Not only did I get seeds for the HOTTEST PEPPER IN THE WORLD! I got my two free seed packs AND CUSTOMER SERVICE! Super bummed about the seedling shortage but love the fact that my request wasnt simply ignored about inventory. Rather than getting a package and just assuming I was correct. I got a hand written letter in my package explaining the entire situation and expectations. YOU GUYS ROCK! Cant wait to return to post results! Thanks for the awesome delivery. Free seed selection AND the virtual 1 on 1 service. Ill be seeing you guys regularly from here on out. Anyone considering should know right now, YOU WONT BE DISSAPPOINTED!

Oh and getting a dried pepper the seeds came in? Two brave souls have stepped up to the plate and WHAMMIE wow and a little sweet in the beginning. The recipes are spinning.

Keep bread and milk within reach even AFTER you are done. I somehow managed to get a particle in my eye 20 minutes after we were done testing them :P thankfully we were ready and it didnt become an issue.

Needless to say. The outside garden plot for peppers will be animal proof and these peppers will not be handled without gloves and eye protection. WITH A SIGN FOR VISITORS WITH A BIG RED SKULL HAHA... Or maybe a reaper ;)
Positive klejeune
Marietta, GA
(1 review)
April 3, 2016
I have ordered from Pepper Joe's for two years and every seed they sent grew into a beautiful and producing plant. I grew Carolina Reapers last year and they were HOT and beautiful. I will always order from Pepper Joe.
Positive pearlselby
Clarksville, TX
(4 reviews)
February 15, 2016
I love this pepper store. I spend time on their web site, because of all the neat things there.

I have ordered several times and always is a great experience.
Positive morrismike929
Glen Burnie, MD
(1 review)
January 29, 2016
These guys are the real deal. I am a Chilihead through and through and I love this company, but they carry a line of products applicable to whatever you are looking for, including mild/not hot bell peppers and a cool selection of tomatoes too. The customer support center is responsive and I got an email answer from the owner to one of my questions which I thought was cool.

Highly recommend this Company if you are a gardening pro or even just getting into growing peppers

Positive Musette
Wyoming, IL
(1 review)
December 30, 2015
I have ordered from Pepper Joe's on several occasions with great success. This last time, my order got lost in the mail. When I contacted them, they sent the tracking #, etc - when I explained that it showed 'delivered' but never got here they very nicely (and very quickly) sent out a replacement order. That kind of customer service has earned them a customer forever! Plus, their seeds are great! My growing buddy and I had more Nagas and Scorpions than we knew what to do with! Pepper Flakes for Everybody!!!
Positive jreadwilliams
Sparks, NV
(1 review)
November 3, 2015
Posted on November 3, 2015, updated November 3, 2015
Posted on November 3, 2015, updated November 3, 2015
Ordered on Oct. 18th. Have not recieved my order yet. Emailed their customer service over 24 hours ago and havent recieved any reply.I would have hoped a company with no phone customer service would be prompt when replying to emails. I understand things happen but it seems that their "express 3-4 day shipping" is bogus, and their customer service is so far subpar.
On November 3rd, 2015, jreadwilliams changed the rating from neutral to positive and added the following:

Looks like they did respond to me right away however it must have been sent to my spam folder. They followed up and i did recieve that response.
On November 3rd, 2015, jreadwilliams added the following:

Looks like the post office lost my order. Go figure. Pepper joes was awesome and resent my order to replace it. Awesome customer service!
Positive tclls40
Campbell, OH
(2 reviews)
November 2, 2015
First time ordering from PepperJoes. The postal service lost the package. Emailed them, and got a response right away. Boxed up a replacement order and sent it out. Received it today. Nicky, "The Pepper Girl", is top notch in the customer service department. Thanks once again! I will post again with germination rates at a later date.
Positive Domanic39
Scottsdale, AZ
(1 review)
October 27, 2015
I ordered some chocolate habanero seeds.I planted 1 for now and the seeds is now growing. I want to have a container garden like pepperjoe. He is awesome. My dream is to have every super hot pepper in my garden in my state.I wish I had more seeds of all the other super hot pepper seeds.pepperjoe has the best stuff in the world. Ty pepperjoe
Positive Marty084
Chino, CA
(1 review)
October 19, 2015
This man and his team behind him are just the best! Even after last year when it was way to late in the season to get seeds and I got some from friends he helped me in getting them to germinate and grow! I'm am much more ahead of the game this year and have already placed two orders with him. Look you know what your getting here! Read the review from other company's on Amazon!!! How crappy is it to grow a plant only to find out you got scammed on seeds! This place is ligit! And the web site is full of help!
Positive BigBangGroup
Memphis, TN
(1 review)
September 4, 2015
I've been getting seeds from PepperJoe since I was first shown his catalog. That's been a few seasons now and even when the rare issue arises from a variety that isn't what's expected, etc. I've had to do nothing more than shoot him an email and the problem is fixed. Most times the fix comes with several packets of free seeds included. Can't ask for more than that from a fella now can you?
Positive Jasonfoote0716
Broadview Heights, OH
(1 review)
August 11, 2015
Pepper joes is fantastic. I have a Carolina reaper plant that I got from seed and is now over 1 and a half years old. Its on it 3rd fruiting. It has over 150 pods on it and 180 pods behind that! Pepper joe is awesome e quality seeds and amazing performance. Keep in mind super hots are on their own time. Use superthrive triple phosphate and tomatoes tone. With a blossom set spray from bonide. I have a ligeit 3000k worth of sellable goodies.
Pepper joe is a wonderful company. They are family run and USA grown. I've used them for over 6 years and when I had an issue they resolved it....
I recommend them to everyone.
Please visit and give them try. I don't work for them or get any perks from them. I AM SIMPLY A GARDEN GOOBER.
Happy planting!
Negative Startoker
Dayton, OH
(1 review)
August 8, 2015
Beware pepper Joe's and any seed companies selling Carolina Reapers! They assume that everyone is stupid and will accept anything that is hot. They will slap the name of the most popular pepper on the seed that they have on hand so they can sell it at top dollar. Seeds Direct sent me habaneros, Pepper Joe's sent 7 pot bubblegums. Don't even think of asking for a refund. They will send more seed that in all likelihood is not really what you want.
Company representative comment on August 9, 2015:
On Aug 9, 2015 9:32 AM, Pepper Joe's Inc. responded with:

Hi Startoker and thanks for being a customer. I will gladly refund your money. Send me your order number to [email protected] I am deeply sorry to hear that you're not satisfied with your Reaper Pods. However, the Reaper has been out for 3+ years and there are Tens of thousands of satisfied customer. You can see many here at Dave's garden. Check out our FB page and scroll over the months and you'll actually see many, many pictures of awesome pods. [[email protected]] And we receive a ton more of perfect Carolina Reaper Pods by email. But the most important customer to well... you. I'll toss in a FREE pack of Carolina Reaper seeds too as well as some freebie pods.
Thanks again and Great Gardening,
Pepper Joe

Positive DBeights
Mesquite, TX
(1 review)
July 19, 2015
Pepper Joe has the best selection of pepper seeds I have ever seen. I have been buying seeds from Joe for a couple of years now. Every order I have placed has been correct, fast, and comes with helpful growing tips. The free seeds with every order is a fun surprise too. I have had nearly perfect germination rates. I can count on one hand how many seeds out of all of my orders have not sprouted, and there is a good chance it was something I did wrong. I think it is great that every order comes with a support system too. I cant think of another place that will email or get on the phone with you if you need help with growing your plants. Overall I have had nothing but AWESOME products and service from Pepper Joe. I recommend his site to everyone from seasoned growers to the capsicum curious! You can't go wrong with!
Positive docpeppers
(1 review)
July 18, 2015
I've been buying pepper seeds from Pepper Joe's for a number of years and I have never had aproblem with the mail orders or the germination of any of his seeds. Living in Central Canada our season is short, so I rely on superior seeds like Pepper Joe's to germinate and grow into exceptinal pepper plants.
Positive Clark7766
Helena, AL
(1 review)
July 9, 2015
Dealing with Pepper Joe has been nothing short of phenomenal. Quality seed, pods, flakes, sauces, etc... for sale as expected. But great customer service. And free helpful hints, tips, and videos about growing pepper plants. There isn't a business owner out there who is as dedicated to seeing his customers succeed as Pepper Joe.

Customer service is great too! I've been dealing with is business for a year now. Had one goof up where the wrong seed got sent to me. It was resolved very quickly. They told me not to worry about sending the seed back, keep it and grow it, and they got me the right seed out the door with no added shipping expense occurred by me.

I have had so much fun over the last year, along with a lot of hard work and perseverance growing peppers that I'm now selling my own sauce. And Pepper Joe has unknowingly had a big hand in that. If I run into a problem growing peppers, he's my go to person for answers.
Positive Madisong
Middle River, MD
(1 review)
July 4, 2015
I decided to grow some of the hottest peppers I could find. My garden is really looking good.
I bought a few packs of seeds from PepperJoe's and to my surprise almost every single seed sprouted! I had no idea what I was going to do with over 35 plants. I had to give some away to friends, family and a co-worker. I asked PepperJoe's for advice on Facebook because this is my first try and I got a very helpful response right away. I'm really looking forward to this years harvest and experimenting in my kitchen. They have so many kinds of seeds to pick from I'm already making plans for next years garden.
Thanks again guys.
Positive Domanic
Scottsdale, AZ
(1 review)
June 25, 2015
PepperJoe and Silvana are two awesome people. There peppers are the best to seeds all I'm getting replacements.I would only order from Pepperjoe and no one else. Pepperjoe has the best seeds in the world. I give him and Silvana 10 stars and two thumb's u my brother and sister.
Neutral VeiledMaid
Maricopa, AZ
(5 reviews)
June 22, 2015
Posted on May 25, 2015, updated June 22, 2015
Posted on May 21, 2015, updated May 25, 2015
Posted on April 30, 2015, updated May 21, 2015
The free seeds germinated. The pepper seed in the "Box Of Dynamite" and "Peter Pepper" would not germinate. The seeds were in no way fresh, and viable. I regret spending so much on seeds that could not germinate. I hope that I can find these peppers from a reliable source.
As for my experience level: I have grown over 21 varieties of hot pepper, very successfully, in my Maricopa Arizona garden. My peppers love the heat, and produce many good tasting peppers for my cooking.
It's a pity that Pepper Joe's seeds were such low quality. I would have loved to cook chili for the salsa festival with any of the super hots.
Also, I found it strange that I received no tracking number for my order. There was no confirmation Email either. I have to give a negative feedback for Pepper Joe's seeds, and delivery. The only good thing about the company, was the fast email I received in response to a question about what peppers were included in the "Box of dynamite" They are fast to help you make an order; but slow on delivery, and the quality of seed is as stated above.

On May 21st, 2015, VeiledMaid changed the rating from negative to neutral and added the following:

I've sent you my payment confirmation screenshot; which also shows date and time of order. I wish the super hot pepper seeds that I ordered had been viable; but the free Chi Chien, and Prik Che Faa pepper seeds that you sent with my order are fantastic. I bought white ghost pepper plants from another grower, just to have a super hot pepper in my garden; but I really want those world record pepper plants in my garden. I'd be happy to give Pepper Joe's another chance.
On May 25th, 2015, VeiledMaid added the following:

I'll update my rating here once I give the seeds a few weeks to germinate. If they do germinate, you'll get more than a positive review here... I'm a world record holder myself (Interactive Model) I'll tweet pictures of a healthy Carolina Reaper to my fans, and tell them where I got the seeds.
On June 22nd, 2015, VeiledMaid added the following:

Update to my rating: Some of the supper hot peppers germinated this time. Three of the Carolina reaper seeds germinated, of the twelve sent. The rest had similar success rate. The supper hot pepper seeds from the "Box Of Dynamite" have a 25% success rate. The low germination success rate is not due to lack of gardening skills; it is due to the low quality of the seeds. Pepper Joe does go above and beyond with customer service, even sending free seeds and spices; but the seed quality of their super hot peppers is poor. All of the other pepper seeds I have planted this year have had a much higher success rate. I purchased seeds from large commercial companies, and a small time outfit in El Cajon CA. I also planted the free pepper seeds that Pepper Joe sent. Everything besides the supper hot pepper seeds from Pepper Joe's is growing well. My review is only Neutral due to the great customer service skills of Pepper Joes. Otherwise, I would give a negative review, based on poor quality of the super hot pepper seeds. I didn't order free random seeds, and spice mixes, I ordered supper hot pepper seeds, and expected top quality for the price I paid, and from reading all of these great reviews... that unfortunately have no pictures of healthy plants, and happy gardeners, to go with those great reviews.
Company representative comment on June 23, 2015:
On May 3, 2015 9:31 AM, Pepper Joe's Inc. responded with:

Hi VeiledMaid and thanks for being a customer. Please send me an email to [email protected] with your order number or email address that you ordered with and we'll rush out another "Box of Dynamite". We're getting germination reports from our customers of 80 to 90% on our seeds. Some ever report 100% as you can see in the 118 Positive comments here on Dave's Garden. But most important to us is YOUR results, so we'll gladly replace your seeds. We'll even toss in a few other goodies. Sorry, but our current Shopping Cart doesn't have tracking. We do send out a confirmation email to each and every customer. We ship out every order in 3 to 4 business days....(we take a lot of pride in our speed of processing orders)...then the delivery time is up to your local Post Office. We have many customers in Arizona and do not get complaints on delivery time there....but I'm sure it can happen.
Looking forward to your email and resolving the issue.
Thanks again,
Pepper Joe

On May 6, 2015 10:06 AM, Pepper Joe's Inc. added:

Hi VeiledMaid, we're here for ya....just waiting to get your email so we can give you a full replacement and some extra goodies compliments of Pepper Joe's. :)

On May 14, 2015 6:46 AM, Pepper Joe's Inc. added:

We're STILL here for ya VeiledMaid LOL.

On May 24, 2015 9:04 AM, Pepper Joe's Inc. added:

Hi again VeiledMaiden.
Thanks for updating our rating. We're sending you a replacement for your "Box of Dynamite' along with several Surprises. Thanks for being a customer.
Pepper Joe

On Jun 23, 2015 4:00 PM, Pepper Joe's Inc. added:

Hi VeiledMaid and good to hear from you again.
Sorry to hear about your germination rates.
We've replaced your seeds, sent more Freebies and sent several Free Spice packets.
I'll now gladly replace your full purchase price AND the shipping costs. Drop me an email with the full $ amount and your mailing address. [email protected]
I'm surprised to hear of your germination %. Our customers (tons of them) are reporting 80% to 90% germination rates. And you can view many of them right here at Dave's Garden with 124 Positive ratings.
But the most important results to you are of course your own.
So we've replaced your seeds, sent many more freebie seeds and powdered spices and now we're refunding your full purchase price and shipping costs.
Thanks for being a customer and have a great gardening season,
Pepper Joe

Positive warwickricky
Indianapolis, IN
(1 review)
June 22, 2015
I watch all Pepper Joe's videos and have benefited enormously from them. Thanks to his "How-To" videos on gardening, I have a world class patio-pepper garden. Pepper Joe has also taught me how to cook some of the best "Pepper Cuisine" on the planet !! And his Pepper Seed store is the best. If I need anything about Peppers or Tomatoes, I always go thru Pepper Joe or Penny's Tomatoes first. I love you Pepper Joe !!! PEPPERS FOREVER !!!!
Positive PSFrank
Palm Springs, CA
(1 review)
June 12, 2015
I've bought tomato and rare hot pepper seeds from Pepper Joe's for several years now. Their customer service is tops, and they ship very fast...
Now, let's get to the good stuff, the seeds I've bought from them have produced amazing plants that yield peppers and tomatoes year after year. When starting them, I used a grow light and controlled environment and had almost 100% success with the seedlings.....
Being in the Southern California desert, I have a different season, yet my Pepper Joe grown plants are thriving quite well!
I'm very happy with Pepper Joe's and recommend them to all my friends and family...
Also, I've emailed them numerous times with questions and they always reply quickly, usually the same day.
Highly Recommend!
Positive Raug
(1 review)
May 31, 2015
Posted on May 19, 2015, updated May 31, 2015
Posted on May 19, 2015, updated May 19, 2015
Hello everyone,

I dont like doing this, and i've read a lot of great reviews about Pepper Joes, but I have to give a negative review here.

My order (about 70$) was placed February 24th this year. Today is May 19th, and i have yet to receive my order.

My complaint here is mostly the customer service, besides the fact i have yet to receive my order. Ive emailed the customer support 4 times now over the course of the last 3 months. I waited a full month before emailing the first time. I live in Canada, i dont have a tracking number, an i have no idea where my 70$ order is.

When i emailed customer support, all they tell me is that 'Canada Post is notoriously slow'. They double checked my mailing address, but basically just told me to wait.

Now, I've ordered a TON of stuff from USA in the past. Computer parts, mushroom spores, seeds from other companies, espresso machines, cases of wine, ebay books... I've literally never had an experience that even remotely resembles this. In fact, all of mail order experiences from USA have been totally positive.

So, im not really sure why Pepper Joe customer support keeps telling me that "Canada Post is slow". It doesn't seem to be the problem here.

If Pepper Joe keeps having troubles shipping to Canada, why is there not options available to the customer? I would have happily paid 20$ extra to have it shipped reliably, and with a tracking number. Blaming Canada Post over and over isn't really convincing me that its Canada Post fault here. There are tons of reviews of Pepper Joe for Canadian customers that have had LOTS of problems with shipping, so why not try to change the way you are shipping these items? And at least provide your customers with a tracking number....

Anyway, ive emailed customer support 4 times now, but it seems that the only way to get some action happening is to post a review on a site like this one. Ive noticed Pepper Joe is very quick to rectify problems when a bad review is posted on a public site like this, so i hope it works better than customer support.

On May 19th, 2015, Raug changed the rating from negative to neutral and added the following:

Got through to someone looks like. They are offering to ship my order again free of charge, or the option to refund my money.

Im choosing to have my order shipped again, because im still excited about these seeds for next year.

Im changing my rating from negative to neutral for the time being until my order arrives.

On May 31st, 2015, Raug changed the rating from neutral to positive and added the following:

Pepper Joe has come through in a very positive way.

Seeds were reshipped via Xpress post May 21st and i received them May 29th.

Thanks so much ! Ive changed my review to positive.
Company representative comment on May 24, 2015:
On May 24, 2015 9:53 AM, Pepper Joe's Inc. responded with:

Hi Raug and thanks for the 2nd chance.
We'll earn your respect....I guarantee it.
Keep us posted.

Positive metalfacebmac
Hancock, MI
(1 review)
May 13, 2015
I have ordered a few times from Pepper Joes now and every time they have blown me away with quality and quick, easy service. All the seeds I get have grown into superb chili plants, and not only did they include the two packs of free seeds, but also threw in a pack of dried Reaper pods! Simply awesome. I will be coming back every year from now on to get the great experience time and time again. Signed - A very happy Upper Peninsula of Michigan chili grower
Company representative comment on May 14, 2015:
On May 14, 2015 6:56 AM, Pepper Joe's Inc. responded with:

Hello metalfacebmac, Zevon329 and Tazznred. Thanks so much for taking time out of your busy schedules to leave those nice reviews. That inspires us even more. I'm thrilled to hear of your germination successes and enjoying our Freebies. It's good to see the extra efforts to store our seeds and keep them in optimum shape is working out. We vacuum seal our seeds and add silicon gel packs. We like to stay connected to our customers so join us at [[email protected]] and sign up for our free newsletters at
Fiery Regards,
Pepper Joe

Positive zevon329
(1 review)
May 11, 2015
I ordered about 20 different peppers from Pepper Joe's and I've had excellent success with them, about a 90% germination rate. All of the plants are big and healthy, so I'm sure they came from good stock. Shipping was quick, they sell all kinds of peppers, pepper products, and growing supplies, but one of the best things about Pepper Joe is their web site, which is full of great tips and pretty much everything hot pepper. I will definitely be ordering my seeds from Pepper Joe next year!
Positive tazznred
San Antonio, TX
(1 review)
May 3, 2015
75 to 85% germination of all of my seeds. Very happy with the box of dynamite as well as the free seed packs and pods. Reaper and Scorpions are around 2.5 to inches tall now, really see changes now each day. Used growing light and covered the for the first three to four weeks then removed the plastic cover as they got bigger.Gretain for and support from Pepper Joes !!
Positive artfuldodger83
Chicago, IL
(4 reviews)
April 27, 2015
Shipping price was reduced for several packets, which is appreciated, as is the excellent germination rate for Carolina Reaper and Trinidad Scorpion. I saved some fruit from our last season for the seed and those are all germinating well at our new home
Positive MidwestLady
Osceola, WI
(1 review)
April 16, 2015
I am very happy with the hot pepper seeds I have purchased from Pepper Joe's. Seeds are now healthy plants! The personal customer service is awesome. When I had questions about the seeds/and care of the plants, my questions were answered personally and promptly. It is almost unheard of to recieve this kind of customer service through an online company. There should be more companies like this.

Read the rest of the comments

Add your own comment and rating to this company

Return to the Garden Watchdog homepage

Learn how to link to this page

Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Contact Us | Do Not Sell My Personal Information]

Back to the top